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TOURIST WELCOME OFFICE

Tourisme Montréal's mission is to assume leadership of the collective effort to promote and position Montréal as a premier destination for business and leisure travel as well as to create business opportunities for its members and partners. This implies that all visitors receive a warm welcome.

To this end, it sees that provincial hospitality standards are respected, promotes awareness and dialogue among industry players on the importance of excellence in hospitality, and supports initiatives to develop appropriate services for the Montréal region, which include producing and distributing travel literature and establishing tourism information centres.

Tourisme Montréal also offers unsurpassed logistical support to meeting and convention planners, as well as specialized foreign press.

MONTRÉAL VOUS ACCUEILLE

Tourisme Montréal aims to change the way all key players are welcomed and provided with tourist information and support in order to provide a memorable tourist experience for all visitors so that they communicate their passion for Montréal.

To meet this challenge in a proactive and innovative manner, Tourisme Montréal puts forward the project, Montréal vous accueille , in close collaboration with Montréal's gateways, hotels, and attractions.

Tourisme Montréal deploys various visual tools that reflect the image of a welcoming Montréal at its partners' main locations. This strong brand image is carried by the Bonjour Montréal greeting, which represents the welcoming nature of Montrealers, the French roots of the city, and the liveliness of our destination.

Tourist Welcome Office 

Tourisme Montréal operates the Old Montréal Tourist Welcome Office at 174 Notre-Dame East ,.

The tourist office team offers information about Montréal in addition to our tricyclists that scour Old Montréal and downtown to meet tourists. Keep an eye out for the Bonjour Montréal tricycle.

HOSTING TOOL

Passeport mtl.

Get any version of the  Passeport MTL  for an easy access to must-see attractions or cultural activities in Montréal.

DISPLAY SPACE

To obtain display space, please communicate with Louis St-Jean at the following address: [email protected]

Questions? Comments? Contact us!

Montréal area: 514 844 5400 Toll free, from Canada and U.S.A.: 1 877 BONJOUR (266-5687)

514 844-5757

[email protected]

800 René-Lévesque Blvd. West, suite 2450 Montréal, QC H3B 1X9

In person (for tourist information):

- Montréal Tourist Information Office

174 Notre-Dame Street East Metro Champ-de Mars

May 1 to June 15, 10 a.m. to 6 p.m.; June 16 to August 31, 9 a.m. to 7 p.m.; September 1 to October 31, 10 a.m. to 6 p.m.; November 1 to April 30, Thursday to Monday, 10 a.m. to 6 p.m. ( closed from December 24 to January 3 ).

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General information / comments / suggestions

By telephone : at 514-496-PORT (7678) or 1 800 971-PORT (7678)

Monday to Friday (9am to 5pm - closed between 1pm and 1:30pm)

By email  :  [email protected]

By mail : Quality Control Manager 333 de la Commune W. Montreal (Qc) H2Y 2E2

Security (and lost objects) : 514-496-0606

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To submit a promotional activation request, use this form:

Promotional Activation

Programming Projects and Commercial Projects 

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montreal tourism contact number

Board of directors

Bernard Chênevert, General Manager, Double Tree par Hilton Montral

Bernard Chênevert , General Manager, Double Tree par Hilton Montral

Daye Diallo, Senior Director, Conseil du patronat du Québec

Daye Diallo , Senior Director, Conseil du patronat du Québec

Marie Pier Germain, Vice-President of Marketing, Germain Hotels

Marie Pier Germain , Vice-President of Marketing, Germain Hotels

Laurent Giguère, Corporate Director

Laurent Giguère , Corporate Director

Éric Hamel, President and CEO (Interim), Hotel Association of Greater Montréal

Éric Hamel , President and CEO (Interim), Hotel Association of Greater Montréal 

Yves Lalumière, President and CEO, Tourisme Montréal

Yves Lalumière , President and CEO, Tourisme Montréal

Dave Laveau, Executive Director, Indigenous Tourism Quebec

Dave Laveau , Executive Director, Indigenous Tourism Quebec

Emmanuelle Legault, President and CEO, Palais des congrès de Montréal

Emmanuelle Legault , President and CEO, Palais des congrès de Montréal

Nathalie Maillé, Executive Director, Conseil des arts de Montréal

Nathalie Maillé , Executive Director, Conseil des arts de Montréal 

Johanne Marcotte, Vice President, Operations, Retail, Ivanhoé Cambridge

Johanne Marcotte , Vice President, Operations, Retail, Ivanhoé Cambridge

Marie-Josée Neveu, Partner, Fasken

Marie-Josée Neveu , Partner, Fasken 

James Papadimitriou, Partner, McCarthy Tétrault

James Papadimitriou , Partner, McCarthy Tétrault

Philippe Rainville, Ancien président d’Aéroport de Montréal

Philippe Rainville, Former President and Chief Executive Officer of ADM Aéroports de Montréal

Robert Trudeau, Managing Director, Global Corporate Sales, Air Canada

Robert Trudeau , Managing Director, Global Corporate Sales, Air Canada

Cathy Wong, Vice-president, Equity, Diversity & Inclusion and Official Languages, Telefilm Canada

Cathy Wong , Vice-president, Equity, Diversity & Inclusion and Official Languages, Telefilm Canada

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Montréal : Tourism Insights

Travel Team

At the crossroads of Europe and North America, Tourisme Montréal is positioning Canada’s second-largest city as a leading international-calibre destination. President and CEO, Yves Lalumière, outlines the appeal of this young and effortlessly cool cosmopolis.

Q&A WITH YVES LALUMIÈRE, PRESIDENT AND CEO, TOURISME MONTRÉAL

Firstly, can you talk us through the origins of tourisme montréal, your initial vision and current goals.

Yves Lalumière, President and CEO (YL): Tourisme Montréal is one of the oldest, if not the oldest, tourism convention office in North America. We were established in 1919 and celebrated our 100th anniversary four years ago. In terms of vision and current goals, we’ve really changed from a traditional tourist office to investing in the product. We’re now very much a destination management organisation (DMO), and we put part of our budget into festivals. We hold over 120 festivals every year, including Just for Laughs, the Osheaga Music and Arts Festival, and the Festival International de Jazz de Montréal, which is the world’s biggest jazz festival. There are tonnes of festivals in our city in the summer and even in the winter as well. We’re also heavily circus-dominated; Cirque du Soleil was founded here, and we’ve got two other circus troupes.  

Our vision is to invest in our strategic assets as much as possible and create what we call a harmonious destination. Tourism will double in size over the next 20 years; it’s going to grow about 4.3 percent year over year, and about 6.2 percent in the luxury market, so we want to make sure that the destination is a harmonious one. We have our visitor’s promise, which is a commitment to live harmoniously alongside locals during their trip, as well as a carbon footprint calculator on our site, and accreditation for events that are zero emission. We rank as number one in North America and the third metropolis in the world in terms of the Global Destination Sustainability Index, so we’re a very good example of a diversified and purposeful tourism office and do a lot in terms of the attractivity of the destination. The vision is to make sure our residents and visitors have commonality and can live together.

What are the key demographics and types of people that Montréal appeals to?

YL: We’re second behind Boston in terms of the number of university students. We have 200,000 students, so it is a very young city and visitors describe Montréal as “effortlessly cool” and a “dish with attitude”. We’re a fun, cool city with a high quality of life, and there is very much a young, family vibe that resides here, so that is the key demographic. We’re also very diversified and truly international, with direct flights from 150 destinations around the world, and we host the most international events in North America. We have a luxury lifestyle product that is transforming itself as well, whether it’s hotels or restaurants, so we’re also a good luxury and international destination. 

Why, in your opinion, should someone visit Montréal? What makes it different to other North American destinations?

YL: First, we’re a four-season destination. We don’t suffer any complex in relation to winter; we have a winter attitude, or “wintertude”. We’ve actually got an outside electronic music festival in the winter called Igloofest, as well as the Montréal en Lumière festival of light. The summer is also filled with hundreds of festivals, three circus troupes, three orchestras, more than 60 museums all year round, 1,000 kilometres (km) of bike pathway, 1,500 parks and a mountain, so we’ve positioned Montréal as a wide-open playground. We’re a year-round destination and I think that one of the trends you’ll see is more and more places varying their seasonality. We also attract digital nomads because the cost of living here is very affordable, so you get a lot more for your money.

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What all-new, awe-inspiring attractions can visitors enjoy in the city?

YL: During the COVID-19 pandemic, we invested in some of our strategic assets. We’ve invested CAD$1,500,000 in The Ring, a beautiful, Instagrammable landmark in the centre of downtown Montréal. We’ve also invested in three enormous steel giants, that go in different parts of the city during the MONTRÉAL COMPLÈTEMENT CiRQUE festival, as well as a brand-new winter ice rink. The Leonard Cohen mural in Montréal is unlike any other and can be viewed from the mountain – it’s just amazing. Through the Murelles project, we’ve also started adding murals and public installations to alleyways in downtown Montréal to make them friendly and safe for visitors. We’ve got about 15 ready to go in the next three to four years. There has been a lot of investment into the product to generate a cool vibe for people to enjoy. 

As home to one of North America’s most vibrant culinary scenes, what are some must-eats for travelling foodies?

YL: A recent survey showed that Montréal has 40 percent of Canada’s top 100 restaurants, which is quite a lot. The other thing is that we have 57 different types of cuisine, so we are truly international in terms of our selection of restaurants. MTLàTABLE is Montréal’s annual Restaurant Week with a set list of participating restaurants and menus, and we also have La Poutine Week. We’ve launched the Office Montréalais de la Gastronomie (Montréal Office of Gastronomy) and are very much pushing gastronomy at a reasonable price. 

Equally, what is there to explore in Montréal’s thriving arts scene?

YL: There’s a lot of public art outside. Montréal is a bit of North America and a bit of Europe; not many cities in North America have that international feel. We’ve got three orchestras – the Montréal Symphony Orchestra, the Orchestre Métropolitain, and we’ve got the McGill University Orchestra.  

We are the circus capital of the world, home not only to the Cirque du Soleil, but also two other circuses and many other troupes that are in Montréal and travel internationally. Then you’ve got the theatre and Les Grands Ballets, so there’s probably about 75 activities every day in terms of the cultural scene.  

We call ourselves the cultural capital of Canada and we subsidise about 60 of the city’s 120 festivals, some of which are musicals, some are comedy festivals, and some are related to gastronomy as well. 

We also invest in the murals and wall lightings in downtown Montréal, so it’s very much an artistic community here.

montreal tourism contact number

What trends are transforming the tourism industry in Montréal and how are you utilising them?

YL: People are spending more time in Montréal, not only because of the value but also because it’s a young city. You’ll see a lot of digital nomads that decide to work out of Montréal. We are also seeing more leisure travellers, and a resurgence in business travel.  

We’re getting more and more international flights, and Emirates is launching a new daily service from Dubai in July, so international visitors will continue to boom. We see companies now budgeting for attractions in the city and I think that’s a very nice touch, especially as Montréal offers so much in terms of cultural events.  

How do you forecast the tourism sector in Montréal developing in 2023?

YL: This year is going to be very strong in terms of international visitors. The UK and France are particularly robust markets, with about 700,000 visitors between them, and we’re very pleased with the London market. 

We always say that we’re at the crossroads of America and Europe. We’re really the francophone metropolis of North America, and the only major city that speaks French.  

Then, of course, we expect a very strong year from the US both by car and air. We’ve increased our promotional investment in California, New York, and obviously the francophone market. We’re probably going to be 20 percent over our 2019 revenue because people are spending more money and have more savings.

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COMMENTS

  1. Contact us

    Questions? Comments? Contact us! By phone: Montréal area: 514 844 5400 Toll free, from Canada and U.S.A.: 1 877 BONJOUR (266-5687) By fax: 514 844-5757. By email: [email protected]. By post: 800 René-Lévesque Blvd. West, suite 2450 Montréal, QC H3B 1X9 In person (for tourist information): - Montréal Tourist Information Office. 174 Notre-Dame ...

  2. Who we are

    Who we are. About us. History of Tourisme Montréal. Tourisme Montréal is a private, non-profit organization, founded in 1919 and incorporated in 1924. It comprises more than 750 members and partners from Montreal's tourism industry, who share the common goal of promoting the city as a premier travel destination to non-local markets. OUR NAME.

  3. Contact us

    Cultural tourism; Sustainable tourism; Studies, reports and statistics; Assistance programs; Events and training. Events and trainings; MTL Specialist program; MTLàTABLE; Industry suppliers; Our partners; Contact us; About us. President's message; History of Tourisme Montréal; Board of Directors; Mission; Structure and activities; Careers and ...

  4. About us

    Easily accessed by land, air and water, Montréal welcomes more than 10 million tourists annually, who spend some $3.3 billion dollars. With its unique combination of Old World charm and North American energy, Montréal is celebrated not only for its trendsetting spirit but also its easygoing nature, and offers an ideal destination for both ...

  5. TOURIST WELCOME OFFICE

    Tourisme Montréal operates the Old Montréal Tourist Welcome Office at 174 Notre-Dame East ,. The tourist office team offers information about Montréal in addition to our tricyclists that scour Old Montréal and downtown to meet tourists. Keep an eye out for the Bonjour Montréal tricycle.

  6. Contactez-nous

    Région de Montréal : 514 844 5400. Sans frais, du Canada ou des États-Unis : 1 877 BONJOUR (266-5687) Par télécopieur : 514 844-5757. Par courriel : [email protected]. Par la poste : 800, boul. René-Lévesque Ouest, bureau 2450. Montréal, QC.

  7. Plan

    Discover all the information necessary to plan your trip to Montréal: how to get there, how to get around and plenty of other practical local information.

  8. Contact us

    Questions? Comments? Contact us! By phone: Montréal area: 514 844 5400 Toll free, from Canada and U.S.A.: 1 877 BONJOUR (266-5687) By fax: 514 844-5757. By email: [email protected]. By post: 800 René-Lévesque Blvd. West, suite 2450 Montréal, QC H3B 1X9 In person (for tourist information): - Montréal Tourist Information Office. 174 Notre-Dame ...

  9. Structure and activities

    Tourisme Montréal: Putting highly qualified professionals to work for the tourism industry. Tourisme Montréal employs some 85 dedicated and highly qualified professionals who work together to make Montréal a more attractive and welcoming city and to position Montréal as a leading international-calibre destination on the leisure tourism and business travel markets.

  10. Contact us

    General information / comments / suggestions By telephone : at 514-496-PORT (7678) or 1 800 971-PORT (7678) Monday to Friday (9am to 5pm - closed between 1pm and 1:30pm) By email : [email protected] By mail : Quality Control Manager 333 de la Commune W. Montreal (Qc) H2Y 2E2 Security (and lost objects): 514-496-0606 Space rental

  11. What to do

    The Must-See Attraction For Your Bucket List. Explore Montreal from the Saint Lawrence River with AML Cruises. Admire the downtown, the majestic Jacques-Cartier Bridge, and other iconic attractions during a cruise offering the city's most beautiful views. discover.

  12. History of Tourisme Montréal

    In 1924, the Tourist Bureau of Montreal was renamed the Montreal Tourist and Convention Bureau as part of a broader effort to boost business travel to the city. Montréal was promoted with slogans like "Cosmopolitan Montreal" and "Abroad Without Crossing the Sea" (1925). In 1929, Montréal hosted 89 conventions, 48 of which were ...

  13. montrealtouristguides.com

    montrealtouristguides.com

  14. Board of directors

    Marie Pier Germain, Vice-President of Marketing, Germain Hotels. Laurent Giguère, Corporate Director. Éric Hamel, President and CEO (Interim), Hotel Association of Greater Montréal. Yves Lalumière, President and CEO, Tourisme Montréal. Dave Laveau, Executive Director, Indigenous Tourism Quebec. Emmanuelle Legault, President and CEO, Palais ...

  15. Contact Immigration, Refugees and Citizenship Canada (IRCC)

    Contact the Passport Program Submit general inquiries, feedback, compliments and complaints, and find out the status of your passport application Contact International Experience Canada

  16. Montréal : Tourism Insights

    Montréal : Tourism Insights. At the crossroads of Europe and North America, Tourisme Montréal is positioning Canada's second-largest city as a leading international-calibre destination. President and CEO, Yves Lalumière, outlines the appeal of this young and effortlessly cool cosmopolis.

  17. Tourism services

    StashPoint hosts are carefully vetted and conveniently located near major transportation hubs and tourist attractions. There is no size restriction: for a small flat fee per item, you can store your bags of any size for up to 24 hours, with full insurance coverage. Simply book online for instant confirmation. stasher.com.

  18. Montreal chosen for 2025 4 Nations Face-Off: Tourisme ...

    MONTRÉAL, June 9, 2024 /CNW/ - Montréal has been selected to host the 2025 4 Nations Face-Off, a major sporting event organized by the National Hockey League (NHL) and the National Hockey League ...

  19. Client Support Centre services

    1-888-242-2100. 24 hours a day, 7 days a week. Client support centre agent (in Canada only) Available in French and English. Get help with general and case-specific enquiries. Agents cannot. make decisions on applications. help process applications faster, unless you're eligible for urgent processing. 1-888-242-2100.

  20. Customs information

    Visitors entering Canada must present a valid passport and, in most cases, a visa or an Electronic Travel Authorization (eTA).*. It is strongly recommended that you carry your passport with you at all times for identity purposes. Before entering Canada, all visitors are responsible for ensuring that they have the required documents necessary ...

  21. F1 driver Lance Stroll's guide to a weekend in his hometown Montreal

    For sports fans, from October to April, the venue is also home to the Montreal Canadiens, the city's professional ice hockey team. "We like our hockey in the city, and everyone gets behind the ...