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Hyatt helps you curate client travel experiences that exceed all expectations.

As a travel advisor, enjoy special rates, personalized service, and more when you choose Hyatt.

We understand how important demonstrating care for your clients is to your business. Every day, with every interaction, Hyatt teams go above and beyond so you can deliver the best experiences imaginable.

  • Enjoy special rates just for you , including up to 50% off the daily rate for eligible stays. Click here to book travel for yourself .
  • Mention our perks , like free Wi-Fi in Hyatt hotels and resorts worldwide, and free breakfast at participating Hyatt Place and Hyatt House hotels.
  • Partner with our dedicated teams —together, we'll help deliver to your clients personalized service that goes above and beyond.
  • Work with an on-site planner to host industry groups with the Entertainment Set—a customizable package with special offerings including VIP treatment and multi-tour booking benefits.
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Hyatt’s Commission Statement Hyatt hotels and resorts will pay 10% commission to approved travel agencies for all Eligible Rates worldwide. “ Eligible Rates ” means certain rate plans communicated to Travel Advisor as commissionable.  The Eligible Rate applies to the portion of the room rate paid by the guest. Commission does not apply to incidentals, taxes, mandatory fees, e.g. resort fees or gratuities. Special discounted rates for travel advisors are non-commissionable.

Commissions for stays at Hyatt’s hotels and resorts will be paid for each night stayed at an Eligible Rate, up to the first 29 consecutive nights of a guest’s stay. Back-to-back stays within a 24-hour period at a single Hyatt hotel are considered one stay.  Unless otherwise agreed, Commission is not paid on convention bookings, government rates that are net/non-commissionable, any internet-only (not including Hyatt.com) rate programs, Hyatt gift cards and rates booked through online travel agencies.

Please contact Onyx customer service for additional commission payment information, including the dates commission checks were issued, client changes which affect commission payments and questions regarding no-shows.

All commission payment inquiries must be submitted within 9 months of the guest’s check-out.

Onyx Phone: 1.214.396.3280 Email:  [email protected]

Due to the law in Turkey, money cannot be sent without an invoice. Therefore, travel agents must apply for their commission. Travel agents must send an invoice dated on the day of the check out and addressed on the invoice as:

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Top 9 Online Travel Agents (OTAs) in 2024

What is an OTA? OTA stands for Online Travel Agency or Online Travel Agent. OTAs are one of the key distribution channels that hotels have at their disposal in order to market and sell their room nights.

For most hotels, online travel agents (OTAs) have become the most important distribution channel. In many ways, they’re a natural evolution of the traditional travel agency model, as platforms like Expedia and Hotels.com offer consumers easy comparisons and booking processes to most hotels listed in any given region.

What are the benefits of OTAs?

A typical OTA charges between 10% and 30% in commission for every room booking passing through it, leading to a dollar-for-dollar seemingly less profitable margin than direct bookings. However, for that investment, hotels benefit in a few crucial ways they would almost certainly otherwise be missing out on:

  • Hotels listed on OTAs are able to increase awareness and even unlock new markets, relying on the OTAs popularity and marketing-focus, instead of their own marketing spend.
  • OTAs help hotels to meet their audience where they are online, with the leading travel websites in the U.S. serving more than 30 million visitors every month.
  • Hotels can benefit from the so-called billboard effect: Listings on OTAs provide initial awareness for potential travelers, who could ultimately book directly, via a booking engine , on the hotel’s site, minus the OTA’s commission costs.
  • OTAs make revenue management far less complicated. Hotels can capitalize on seasonal demand by simply adjusting room rates according to recommendations made by the OTAs.

Combining these benefits, and the revenue benefits of listing your hotel on popular OTAs becomes clear. They actually provide a lot of heavy lifting for their fee, but of course, you still need to know just where to place these listings strategically. 

What are the most important OTAs in 2024?

There are several dozen OTAs available today, with each one offering a very specialised set of services.

A success story of the gig economy over the past few years, Airbnb is unique in that it acts largely as a marketplace for non-conventional travel accommodations and consumer-to-consumer rentals. It has begun to expand into commercial listings after acquiring HotelTonight in 2019, earning it a spot on this list.

Hotels looking to be listed on Airbnb need to prove their unique design characteristics. At acceptance, they become one of seven million listings in more than 200 countries, with access to more than 150 million active users. Commission ranges between 14% and 20% for hotels.

Advantages of Listings on Airbnb

  • Thanks to the service’s marketplace vibe, hotels listed on Airbnb can benefit from more authentic, word-of-mouth-type marketing compared to other OTAs on this list.
  • Airbnb’s emphasis on local influences and unique designs make the platform a perfect fit for boutique hotels competing against larger, less personal chains.
  • Airbnb expands into areas outside the typical tourism hotspots, offering the ability to stand out and go beyond the norm.

2. TripAdvisor

Founded in 2000, TripAdvisor has become one of the largest travel websites in the world. It is largely known for its user reviews, approaching 500 million in total for hotels and restaurants.

That said, the platform’s Instant Booking platform enables its visitors to read reviews and make the call to book a room right on the platform. It charges its 7+ million listings of attractions, hotels, and restaurants an average of 15% commission.

Advantages of Listings on TripAdvisor

  • A potentially massive audience, with 450+ million monthly active users around the globe.
  • A strong reputation for and volume of user reviews. If your listing ranks well, the audience will trust its quality.
  • The connections between hotels, attractions, and restaurants allow potential visitors to think about your lodging opportunity in a broader context.
  • An advertising partnership with Expedia and Priceline allows for connections with other high-visibility OTAs.

3. Expedia.com

The U.S.-based Expedia group, founded in 1996, actually includes more than 200 travel booking sites that total more than 600 million monthly visits, including some others on its list. Its flagship OTA is Expedia.com, which focuses on hotels, flights, and rental cars.

Expedia.com is home to listings of more than 500,000 properties, spanning more than 60 countries. Commission for rooms booked through the site ranges between 5% and 30% based on property type and dynamic pricing, but averages around 16%.

Advantages of Listings on Expedia

  • An emphasis on low prices and affordability means Expedia.com attracts an audience that might not otherwise seek out your individual hotel’s website on their own.
  • The close connection with other OTAs pays off for hotels. Placing a listing on Expedia, for instance, automatically links it to Hotels.com.
  • Customers can book hotels in connection with flights and rental cars, placing your hotel listing into a more comprehensive experience.
  • The global recognition of the platform makes it easy to unlock new markets, especially when expanding internationally.

4. Booking.com

Founded in 1996, Booking.com was among the first OTAs to emerge in the dotcom boom. As an international company by design, its bookings (accessible in 43 languages) cover more than 200 different countries on every continent.

In total, the platform processes more than 1.5 million hotel nights every day, with decisions driven by its 50 million verified reviews by guests. Fees average about 15% but fluctuate depending on the market segment and property type listed.

Advantages of Listings on Booking.com

  • As part of a larger company umbrella that also includes brands like Priceline and Agoda, listings on Booking.com tend to have a magnified impact.
  • The platform focuses not just on hotels. Instead, it offers options for motels, vacation homes and apartments, hostels, B&Bs, and other types of properties as well.
  • An easy setup process, including the ability to import information from other OTA platforms, allows hotels to set up their listing in as little as 15 minutes.

As mentioned above, Agoda is part of the Booking Holding that encompasses several other major OTAs. Originally founded in 1998, its largest pool of property listings is in Asia. However, the company has expanded into Europe and America as well, with its website and 2 million listings available in 38 languages.

Much like Expedia in the European and American market, Agoda focuses on low-priced listings and affordability. Commissions for listings average around 16%, with variations depending on the size and type of property.

Advantages of Listings on Agoda

  • A strong focus on the Asian market is beneficial for hotels and brands looking to branch out specifically to this audience.
  • Close connections with other OTAs like Booking.com and Priceline under the same corporate umbrella allow for cross-listings and increased convenience.
  • Commission discounts for multi-property hotel brands can lead to sizable discounts and higher profit margins.

6. Hotels.com

An American company, Hotels.com has been headquartered in Dallas, Texas since its founding in 1991 as the Hotel Reservations Network. It has been part of the Expedia network of OTAs for almost two decades, benefiting from significant economies of scale on listings as a result.

In total, the platform hosts more than 360,000 listings in more than 19,000 locations, most of them in the Western Hemisphere. Average commission is just above 17%.

Advantages of Listings on Hotels.com

  • The close connection with Expedia mentioned above also works in reverse, meaning listings on Hotels.com receive increased audience attention.
  • The platform’s Hotels.com Rewards program attracts higher than usual return customers, leading to increased repeat business for listed properties.
  • A focus on the Western Hemisphere makes the service beneficial for hotels and other properties looking to improve their awareness in this market.

7. LateRooms

In a clear distinction from services like Airbnb, LateRooms focuses only on hotels. Founded in 1999, the company is headquartered in the United Kingdom. It emphasizes last-minute deals for single-night stays, catering to more spontaneous and urgent audiences.

With its more niche focus, LateRooms leads to fewer but faster transactions. More than 200,000 daily users book more than 50,000 rooms every month, including some same-day bookings. Its listings are limited to the U.K.

Advantages of Listings on LateRooms

  • A laser focus on the United Kingdom is perfect for properties situated in that market.
  • The flexibility offered by LateRooms makes sense for hotels who have some rooms to fill in order to minimize losses even when offering discounts.
  • Unique search categories, like secret rooms and quirky hotels, make this platform a good fit for niche properties with a specific target audience.

Based in Cologne, Germany, HRS was actually founded as a standard travel agency in 1972. It pivoted to become an OTA in the early years of the world wide web, and now offers more than 300,000 listings to about one million active users.

HRS offers listings around the globe, but most of its inventory is in Europe. Similarly, while it offers listings for both consumers and business travelers, its emphasis on business (including discounts for professional travel) is clear throughout the website. Expect an average commission of 16% for bookings through HRS.

Advantages of Listings on HRS

  • A focus on business customers makes HRS a great fit for hotels who are prioritizing this audience.
  • The company’s history in the offline travel agency field shines through in its user experience and service, offering a more bespoke experience than many others in this article.
  • Inventory and experience in the European market is a key advantage for hotels in this area looking to attract a global audience.

9. Google Hotel Ads

A relative newcomer to the market Google started showing hotel information in a more useful way with sponsored hotel prices back in 2010. According to Google, their hotel ad partners (participating hotels) received 65% more leads year over year and Google Hotel Ads has now emerged as the most profitable metasearch platform for accommodation providers globally.

Google has an unrivalled advantage when it comes to traffic: an estimated 4.5 billion searches are made per day on Google, accounting for 77% of the world’s total search traffic. Couple that with the fact that Google Hotel Ads has expanded to over 150 countries and you can understand why Google Hotels Ads is such a popular choice for hoteliers.

Advantages of Listing on Google Hotel Ads

  • Attracts travellers searching for accommodation in your hotel’s specific area.
  • Increases the number of direct bookings your hotel’s website generates. According to Google, 60% of leisure travellers and 55% of business travellers use its search engine to plan their trips.
  • Google Hotel Ads makes it possible for you to access some of the guests data, and does not keep it all hidden like most OTA’s. This means that you can get useful analytics and insights from the guest’s trip-planning process.
  • When the potential guest clicks on your hotel’s advert, they have already been filtered according to specific details like price range, availability, amenities, location, rating, etc. This means that they are mostly sales-qualified leads who are about to place a booking.

OTA’s will never be a replacement for your hotel’s own website, which remains a crucial revenue stream. But when approached strategically, OTAs offer a vital part of the distribution chain to increase your bookings, increase awareness, and improve your revenue.

At the same time, not every OTA is created equal. The list above offers a great start to help you find the right homes for your listings, but it’s important to dig deeper again. By finding the platforms that work best for your hotel and audience, you can effectively diversify your marketing and sales efforts, fine-tuning for better business as you go.

Another great idea is to run a fully customisable and integrated online booking engine in parallel with your OTA strategy. Having your own online booking engine is a simple way to convert your website visitors into hotel guests, simultaneously saving you money on commission fees and providing you with a branded opportunity to upsell to guests before they check-in.

Discover more Planet´s Hotel Booking Engine

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Booking.com for Travel Agents

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Booking.com Pilots New Platform for Travel Agents

Booking.com for Travel Agents provides travel industry professionals with a bespoke set of tools and reports to book and manage accommodation reservations for their clients with ease

LONDON – NOVEMBER 8, 2016 – Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, announced the initial test pilot of Booking.com for Travel Agents , the first iteration of a new platform designed specifically with the unique needs of travel agents in mind. The platform features a suite of easy-to-use tools that empower travel industry professionals to seamlessly make and manage accommodation reservations for their clients via Booking.com. Booking.com for Travel Agents is an extension of the company’s existing Affiliate Partner Programme and leverages technology and infrastructure being developed for Booking.com for Business. Travel Agents who join the platform will be eligible for similar partner benefits as all Booking.com affiliate partners.

“We’ve seen increasing numbers of travel agents using Booking.com to manage bookings for their customers,’ said Bryan Batista, Senior Director of Global Partnerships at Booking.com. “We’re pleased to now offer professional travel agents a platform and a programme that has been created just for them, with the special features they need to easily book and manage reservations for their clients, as well as the choice, diversity and seamless experience that they’ve come to love and rely on from Booking.com. We’re excited to continue innovating the platform, and are committed to adding even more useful features and functionality for them over the coming months.”

Not only does the Booking.com for Travel Agents platform enable travel agents to view and manage all customer reservations via one handy dashboard, but it also includes a tab of customisable reports that fully support agents in monitoring individual client bookings, as well as providing them with a convenient breakdown of their earnings over time.

As with all customers who book via Booking.com, travel agents and their clients enjoy full access to Booking.com’s diverse inventory of more than 1 million accommodation options in nearly 96,000 destinations in 227 countries and territories worldwide, including everything from 5-star luxury resorts to homes, apartments, villas and even igloos and treehouses, as well as inspiring in-destination content and world-class 24/7 customer support in 43 languages.

For more information and to start the simple sign up process, registered and licensed travel agents can visit http://www.booking.com/travel-advisors/index.html .

CONTACT DETAILS FOR BOOKING.COM:

For further information, contact the Booking.com UK Press Office:

[email protected]  

About Booking.com :

Booking.com is the world leader in booking hotel and other accommodations online. It guarantees the best prices for any type of property – from small independents to five-star luxury. Guests can access the Booking.com website anytime, anywhere from their desktops, mobile phones and tablet devices, and they don’t pay booking fees – ever. The Booking.com website is available in 43 languages, offers over 1M hotels and accommodations including more than 520,000 vacation rental properties and covers over 96,000 destinations in 227 countries and territories worldwide. It features over 108M reviews written by guests after their stay, and attracts online visitors from both leisure and business markets around the globe. With over 19 years of experience and a team of over 13,000 dedicated employees in over 184 offices worldwide, Booking.com operates its own in-house customer service team, which is available 24/7 to assist guests in their native languages and ensure an exceptional customer experience.

Established in 1996, Booking.com B.V. owns and operates Booking.com™, and is part of The Priceline Group (NASDAQ: PCLN). Follow us on Twitter , Google+ and Pinterest , like us on Facebook , or learn more at http://www.booking.com .

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The Complete Guide to Booking Travel Online

What is an online travel agency, and what are the best sites and apps to use to search for hotels and flights we break it all down for you..

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The Complete Guide to Booking Travel Online

There’s a lot to navigate when researching and booking travel online.

Photo by Rawpixel.com/Shutterstock

My first travel adventure was to Venezuela. I booked the ticket with a travel agent over a pay phone. The agent searched a dozen flight itineraries over a few days, all so I could save $15.

Times have changed. Today, flight searches start online , often on your mobile device. Passengers book either directly with the airline or hotel or with online travel agencies. Rarely do we get on the phone. In fact, American Airlines and United Airlines charge $25 to make a domestic flight booking by phone. And pay phones hardly exist anymore.

So, what is the best way to book online? Here is our complete guide to online travel agencies, search tools, and the variety of booking options available on both mobile devices and desktops.

What is an OTA?

An online travel agency, or OTA, is a website or mobile app that allows users to search for and book travel services such as flights, hotels, car rentals, cruises, and activities. The booking is made directly with the online travel agency but confirmed by the service provider, such as an airline or a hotel. As a customer, your relationship is with the OTA.

What are the main OTAs?

Many online travel agencies nowadays are owned by two main companies: Expedia and Priceline. The Expedia Group is the largest online travel agency in the United States with 70 percent market share, according to travel data firm Phocuswright. Expedia Group operates Expedia.com , Orbitz, Hotels.com , Trivago, CheapTickets , Hotwire , Vrbo , and Travelocity .

Priceline is a major competitor to Expedia, with global revenues larger than the Expedia Group. The company owns Priceline.com, Booking.com, Cheapflights, Momondo, and Kayak—the latter two being metasearch engines (more on that below).

There are also independent newcomers such as Hopper (a mobile-only booking tool) and Kiwi.com (which allows you to book flights on air carriers that don’t normally have a commercial relationship).

Are OTA fares lower than booking directly?

Generally, no. The fares that are displayed by an OTA will be similar if not slightly more expensive when compared to an airline’s website. They’re usually only a few dollars higher or lower. The OTAs charge a booking fee to the airlines, and often that fee is passed directly to consumers. For example, Lufthansa tacks on an additional $18 to any booking made through an OTA for Lufthansa flights. The same flights are exactly $18 cheaper on the airline’s website.

Where you can score a good travel deal through an OTA is when booking a last-minute hotel and flight package. Many OTAs have cut agreements with airlines allowing last-minute travelers to access lower rates than are typically available when passengers book a flight alone.

Are all airlines available to be booked through OTAs?

No. Many OTAs do not display flights from some of the low-fare leaders. For example, Southwest and Allegiant flights are not available through OTAs; the same goes for Ryanair in Europe. And, earlier this year United Airlines threatened to pull out of Expedia altogether, only recently signing a multi-year agreement to stay in. The airlines would rather not lose any margin to online travel agencies in an already low-margin industry and would rather maintain a direct relationship with the customer.

Are smaller OTAs safe to use?

Expedia and Priceline are the two largest players in the online booking space, but there are dozens of independent OTAs, such as CheapOAir, OneTravel, JustFly, and SmartFares. Confusingly, you might actually stumble on ads for these OTAs while using Expedia or Priceline sites. That’s because the larger OTAs earn revenue through advertising, sending passengers to smaller OTAs and charging those OTAs for the favor.

Buyer beware: some of these lesser-known OTAs are masters at hidden fees. For example, a flight search on JetBlue allows for free seat selection in many instances. If you perform the same search on FlightNetwork, an independent OTA, and select a seat, you will be charged an additional $25—despite the fact that JetBlue doesn’t charge a seat selection fee if you book directly.

What if you need to change your itinerary?

Itinerary changes are often a pain. If your plans change, it won’t matter whether you’ve booked directly with an airline or with an OTA—you’re going to pay fees for the privilege, if you can even change your ticket at all.

For example, CheapTickets.com, which is part of the Expedia Group, charges $25 to change or cancel a ticket if that change is requested after 24 hours of making the booking—it is free if you do so within 24 hours of booking. However, the fees go up from there. JustFly, an independent OTA, charges a $75 fee for changes to domestic flights in addition to airline change fees, plus the difference in fare, for tickets that can be changed. For an international trip, the fee rises to $200. That means to change an international flight with Delta (which charges a $100 change fee) booked through JustFly, you’ll be assessed $300 in fees, plus the difference in fare. At that rate, you may as well book a new flight. FlightNetwork indicates in its terms of service that changes may incur a change fee but doesn’t specify what those fees are. That hardly makes the few dollars you saved by booking with the OTA in the first place worth it.

What is an OTA price match policy?

To assure travelers that they are getting the lowest fare possible, many OTAs have a price match policy. The rules vary and so do the benefits.

For example, if you book with Orbitz and find a less expensive flight, car rental, or activity on any U.S.-based website within 24 hours of your booking, Orbitz will refund you the difference you paid. And it works: I have personally found a flight in the same class, on the same airline, for the same origin and destination cities, and requested Orbitz to refund the difference of around $35. Within a few weeks, I received a check in the mail. A similar program applies for CheapOAir, but there’s a catch—the price difference must be found on a major OTA such as Expedia or Travelocity.

Expedia has a particularly good price match policy, but you have to pay extra for it at the time of booking. Expedia offers the price match option as an add-on that costs between $5 and $30 when you book. With the price match applied, if the airfare on Expedia drops between 120 days of the flight and up to six hours before the flight, Expedia will automatically refund you the difference in fare. Unfortunately, fares generally do not drop substantially as the travel date approaches, so while this might give you peace of mind, it’s probably not worth the expense.

How do Google Flights and other travel metasearch engines work?

Frequent fliers are likely familiar with websites such as Google Flights, Kayak, Momondo, or Skyscanner. On these websites, passengers search on the site but are redirected to the service provider to complete the booking, such as an airline, rental car company, or hotel.

Metasearch started with a product called ITA Matrix, which is a tool for searching airfares online but not for actually booking online. ITA Matrix allows for multi-city searching, such as setting two different departure or arrival airports, and for offering a calendar view of fares for easier comparison. That company was acquired by Google in 2011, and savvy travelers swear by it to help find the least expensive fares online. Most consumers are more familiar with Google Flights, which has gained traction more recently not least because it has the benefit of being displayed first in search results on Google.

Metasearch engines receive distribution fees from the airlines for sending traffic to the supplier websites. There are no additional hidden fees for using a metasearch engine because you’re booking directly with the airline or hotel.

A major benefit of the metasearch engines is their price tracking tool, which lets users know whether the displayed fares are low, average, or high for the flight, allowing travelers to make a more informed decision on whether to book a flight or not . Google Flights and Kayak, for instance, both have price tracking tools.

Why not just book directly?

The airlines would definitely much rather you book directly with them. Over the past five years, they have gotten much better at marketing and selling their product directly to consumers online and through mobile sites and apps. But in the past, they weren’t so good at it. In fact, Delta, Northwest, United, American, and Continental got together to invest $145 million to launch Orbitz in 1999 to counter the threat from Expedia. Now Orbitz is owned by Expedia.

The airlines also try to encourage customers to book directly so that they can maintain a closer relationship with them. It allows carriers to connect bookings with loyalty programs and create special offers and discounts catered to individual passengers.

There is another benefit to booking directly. The U.S. Department of Transportation requires carriers to hold a reservation at the quoted fare for 24 hours without payment or allow a reservation to be cancelled within 24 hours without penalty, so long as the booking is made at least seven days before travel. The law applies, however, only to U.S. and foreign air carriers that have websites marketed to U.S. consumers. This means that, in theory, an online travel agency does not have to offer such a policy, although most OTAs do.

What are the options for booking on your mobile device?

Airlines and the major OTAs all have apps to help you book and manage your trip on your mobile device, but their functionality is lacking compared to these websites’ desktop editions. For example, Expedia’s app doesn’t allow you to view flights on a month-view calendar. Kayak has an app with more bells and whistles and a better user interface, including a month-view calendar with color-coded pricing. It also has a handy “augmented reality” function to help you see if your carry-on bag will fit in the overhead bin (a feature originally developed by KLM). Point your phone’s camera at the luggage, and it’ll give you the dimensions.

While apps are improving and gaining in popularity, you still might find it easier to locate the best deals on flights and hotels by using your desktop, where you can have multiple tabs open and have all the available search tools at your disposal. Apps are fine for booking directly with an airline once you know which flights you want to book.

If you’re determined to use your mobile device, you may want to look into Hopper. Hopper is a mobile-first flight booking tool that has a solid price prediction tool. You can research travel options and book directly on the app. Another benefit of Hopper: Of its team of 300 employees, nearly half are dedicated to customer support and are based in Canada versus some OTAs and airlines that outsource much of their customer service further afield.

The bottom line?

Like many travelers, I enjoy a flight deal as much as the next person, but I also don’t like any added hassle. I typically start my travel searches using the ITA Matrix or Google Flights to get a general sense of the fares. It helps to know what is a good deal and what is expensive for a particular route. I do my research, typically on a desktop computer. When I’m ready to book, I’ll book directly with the airline. I’ve found that customer service is better when booking directly with the service provider. But I’ve also saved money by using OTAs and have booked with them, too. Whichever way you choose to book, you can be safe in the knowledge that finding and purchasing travel online is a lot easier today than searching for a deal with a travel agent on a pay phone.

>> Next: How to Get the Best Last-Minute Travel Deals

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Katrina was incredible every step of the way. She helped us tighten up our itinerary and made great recommendations for hotels and restaurants that worked really well for our family. I would highly recommend anyone thinking about how to make their trip perfect go straight to Katrina.

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We got you., what is a travel agency.

A travel agency supports a team of travel advisors who sell, curate and book travel. Travel advisors consult with clients on where to go, what to do and where to stay. In addition to planning and booking trips, advisors communicate with hotels and other partners (tour companies, cruises, etc.) to ensure each trip goes smoothly.

What is the difference between a travel advisor and a travel agent?

The terms travel agent and travel advisor are used interchangeably. The original term was ‘travel agent,’ but the industry has gone through a bit of a rebrand to showcase the breadth of work that a travel advisor does. We use both, but typically refer to our network of travel advisors simply as Fora Advisors.  

Fora Advisors (a.k.a. travel advisors / agents) work with clients to understand their travel needs and handle all the travel arrangements, from booking a hotel for a long weekend to planning a honeymoon to securing a room block for a corporate conference.

What are the benefits of working with a travel agent?

Working with a travel agent helps you level up your travel experience. A travel agent handles all the logistics — on-the-ground transfers, hotel and tour bookings, itinerary planning — so you can get the most out of your trip, without any of the stress. 

Plus, our Fora travel agents have insider access to over 5,000 preferred partnerships, meaning you get complimentary perks, priority upgrades and so much more at thousands of locations around the globe. We put serious time and airline mileage into visiting these properties in person so we can give you the up-to-date intel on your destination. We also maintain close relationships with hotel management so you’re treated like the VIP you are from the moment you arrive.

In other words, working with a travel agent unlocks a secret travel world you need to be a part of. But don’t just take our word for it… we have tons of 5-star reviews from happy clients.

Will I get perks & benefits when I work with a Fora Advisor?

Yes — big time. Our travel advisors have access to upgrades & perks at over 5,000 partners around the world. Plus, our partnerships with brands like Virtuoso , Four Seasons , Rosewood and beyond — as well as with smaller, independent boutique hotels — ensure you get treated like a VIP wherever you travel to next.

What types of travel can I book with Fora?

You name it, we book it: resort vacations, safaris , city breaks, vacation home rentals, once-in-a-lifetime adventures, weekend escapes…We do it all.

Do Fora Advisors count as Disney travel agents? What about cruise travel agents?

Absolutely. We provide comprehensive training on just about everything in the travel industry, so our advisors are well equipped to curate any client’s dream trip. (Read more about the benefits of booking with a cruise travel agent .)

I’m planning a group trip. Can Fora Advisors help?

Of course! The more the merrier. Whether you’re organizing a family reunion, honeymoon , bachelorette party or company-wide retreat, we’re happy to help. Just get in touch with your Fora Advisor to begin the process.

How do I make the most of my experience when planning a trip with Fora?

Tell us everything. Let us know if you love golf, must have access to a kids’ club or have a soft spot for off-the-beaten-path travel . Serious allergies or dietary restrictions are also very helpful information to share. That way, we’ll only show you options that fit your wants and needs. We also love to hear about your favorite hotels and trips you’ve enjoyed in the past, because that clues us in to your travel style.

If you’ve never worked with a travel advisor before, get our guide on what to expect when booking with a travel agent .

Wait, I kind of want to be a Fora Advisor myself. How can I join?

We love to hear it! We have a guide on how to become a travel agent . Then, when you’re interested in transforming your passion for travel into a meaningful career, apply to become a Fora Advisor today . 

Best Online Travel Agencies

Booking.com is our top choice for making your trip arrangements

Ligaya Malones is an editor, blogger, and freelance writer specializing in food and travel. Ligaya's work has appeared in publications including Lonely Planet and BRIDES.

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We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation. Learn more .

Planning a trip can be easier through an online travel agency than if you handle each aspect of the planning separately. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a range of dates, and other preferences, you will see a list of options for each aspect of travel.

The best online travel agencies offer options from the largest number of airlines, hotels, car rental agencies, and more. Look for sites that offer discounts for combining reservations for different aspects of your trip. For example, the best sites will have lower rates if you book both plane tickets and a hotel through their services. The best sites also provide reviews from customers who actually have booked through the service. These are our top picks.

  • Best Overall: Booking.com
  • Best Budget: Skyscanner
  • Best Price Predictor: Hopper
  • Most Innovative: Kiwi.com
  • Best for Eco-Conscious: Kind Traveler
  • Best for Social Impact: I Like Local
  • Best for Design-Forward Homestays: Plum Guide
  • Our Top Picks
  • Booking.com

Kind Traveler

I Like Local

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Final Verdict

Frequently asked questions, methodology, best overall : booking.com.

 Booking.com

This industry leader offers one of the most comprehensive trip planning platforms on the Internet.

Lots of options to choose from

Interface is easy to use

Numerous filters to customize your search

Tricky to tell whether changes/cancellations can be made with Booking.com or the vendor directly

Booking.com was founded in 1996 and has grown into an industry leader that stands out for being one of the most comprehensive trip planning platforms out there. From one website, you can compare and book accommodations, flights (including one-way and multi-city flights), sightseeing activities, and even airport taxis. The website lists more than 28 million accommodation options, from hotels, hostels, and B&Bs to vacation homes and luxury resorts—you can browse more choices per destination on Booking.com than other online travel agencies. The website also performs well on cost and typically returns lower-than-average prices for flights and hotels. 

Booking.com's interface is also easy to use. On the home page, search for a hotel by entering your chosen destination and dates. Then, use the extensive list of filters—such as price range and distance from the city center—to narrow the results down and find the best fit. You can also search for a specific hotel, or seek inspiration by clicking through options grouped by destination or property type or by topic such as the country’s best Michelin-starred hotel restaurants or the top cities for vegan travelers. The flights, car rental, and other tabs are just as intuitive. 

Best Budget : Skyscanner

 Skyscanner

You can compare prices across airlines, hotels, and car rentals.

Simple interface

Option to toggle searches between specific dates or by monthly calendars

Search Everywhere button is great for spontaneous planners

Extra clicks are required to make a final purchase

Must read fine print for changes/cancellations—may need to deal directly with the vendor

Ads on the sidebar can be distracting

Find deals on airfare, hotels, and car rentals with an aggregator site like Skyscanner , which uses a metasearch engine to compare prices from all online travel agencies and the airline, hotel, or car rental company in question. Run searches with fixed dates, opt to compare airfare prices month to month, or click “Cheapest Month.” Searches also include options for nearby airports or non-stop flights only. With hotel searches, you can choose to select only from properties with free cancellation, a cleanliness rating of 4.5/5 or higher, or 3- or 4-starred hotels only. Car rental searches include an option to select “return car to different location.”

Once you’ve found the best rate, click on the link to be redirected to the third-party site to make your booking. Feeling spontaneous? The Search Everywhere button on the homepage offers a list of the cheapest flight deals for destinations both locally and across the world—just plug in your departure airport first.

Best Price Predictor : Hopper

The company claims a 95 percent accuracy rate at predicting when flights and hotel rates will be cheapest.

Color-coded system makes it easy to determine cheapest days to buy

App is easy to use

Option to track flights and receive alerts when the best time to buy arises

Some have mentioned the app functions better as a research tool than a booking tool

Unclear whether Hopper will price match if you find a cheaper flight elsewhere

Hopper is a travel app available on iOS and Android that aims to help travelers save on airfare by usng historical data and their own algorithm to predict when flights will be cheapest. Just type in where and when you’d like to fly and Hopper will present you with a color-coded pricing calendar indicating how much tickets are likely to cost. (Green is the least expensive, then yellow, orange, and red for most expensive.) Hopper will also recommend you either buy now or wait, or you can choose to watch a trip and receive notifications on the best time to buy. In addition, the app has expanded to offer hotel and car rental price predictions, too.

Some newer features since the app’s inception in 2009 include an option to freeze a price for a limited time—for an extra fee—as well as exclusive app-only discounts. Hopper is free to download, and you can choose to book directly through the app, though some users mentioned they use Hopper as more of a research tool before booking directly with the airline or hotel. The company claims a 95 percent accuracy rate at predicting flight rates up to a year ahead.

Most Innovative : Kiwi.com

This metasearch engine scours the web to piece together the ideal itinerary using planes, trains, buses, and more.

Creative itineraries get you where you need to go, especially if you’ve got a multi-stop trip

Kiwi Guarantee offers rebooking or cancellation protections

Nomad option appeals to travelers with a lot of flexibility

Creative itineraries mean you may not fly out of the same airport you flew into

Kiwi Guarantee has an additional fee

Charges all-in-one fee for booking flights, trains, buses (though you can always purchase a la carte)

Travelers planning multi-city destinations and seeking a bargain, as well as those looking to take planes, trains, and automobiles to get there, might consider Kiwi . Kiwi is a metasearch engine that scours and pieces together itineraries from various airlines (even if they don’t have a codeshare agreement), considers multiple airports (even if your arrival airport is different from departure), and offers booking options, whether you’re looking at very specific dates or more general ones (up to 60 nights).

Some will find the ability to make multiple bookings for a particular trip more convenient than going at it manually several different times, though note that you must opt into the Kiwi Guarantee program to access rebooking and refund protections should your reservation change or be canceled. Kiwi’s Nomad option allows you to plug in a bunch of destinations you’d like to visit and the length of your intended stay, and the website will churn out the most affordable itineraries for review.

Best for Eco-Conscious : Kind Traveler

A give-and-get business model means booking accommodations with exclusive perks, a donation to environmental organizations, and more.

All participating hotels include a local give-back component

Exclusive savings and perks

Participating hotels are located in some of the most beautiful places in the world

Inventory is much smaller compared to other booking platforms

Some of the amenities mentioned are based on availability only

In 2022, Kind Traveler (an online trave agency focused on hotel bookings) announced an increase in environmentally and socially conscious hotels, charity donations, voluntourism opportunities, and additional perks like waived resort fees or a welcome amenity.

Unlock exclusive hotel rates and perks from participating Kind Traveler hotels with a minimum $10/night minimum donation to a local charity. For example, stay at the Six Senses Laamu in the Maldives and receive up to $33 off the nightly rate and perks such as a food and beverage credit and an Earth Lab or Alchemy Bar workshop when you make a donation to Manta Trust. The organization funds coastal research to protect the island nation’s large yet fragile population of reef mantas.

Select from more than 140 participating hotels from the Hawaiian Islands to Bozeman, Montana, and the Maldives. Charities include wildlife, human rights, arts, education, and environmental preservation organizations.

Best for Social Impact : I Like Local

Choose from a host of travel experiences with the peace of mind that 100 percent of the cost goes directly to local partners.

Social impact mission woven into organization’s business model

Immersive experiences led by local guides

Range of experiences offered

May not be best fit for those seeking upscale, luxury experiences and stays

Can’t sort experiences by a list of countries (though an interactive map is available)

No experiences outside of Africa and Asia

For an online travel agency with a booking platform designed to route dollars spent directly to the communities travelers intend to visit, consider I Like Local . Visit the website to browse a host of travel experiences in countries including Indonesia, Kenya, and Cambodia. Experiences include homestays and farmstays as well as wellness and culturally oriented experiences—from cooking and cycling tours to weaving classes.

To search for an experience, select from drop-down items like travel dates and experience categories, or view a global map and click on a country to view experiences that way.

The platform got its start in 2014 and has grown to 4,000 local hosts across nearly 20 countries. As a social impact organization, 100 percent of each booking fee goes to local hosts. To date, 16,000 travelers have booked with I Like Local.

Best for Design-Forward Homestays : Plum Guide

Browse and book seriously vetted, design-forward vacation homes.

Highly curated inventory of vacation rentals across the world

Design-forward

Thorough vetting process

Does not publish guest reviews

Other platforms have homes available across more destinations

When it comes to booking a vacation home, serviced apartment, or condo, travelers are spoiled for choice. Plum Guide is an online travel agency that specializes in accommodations—though not just any home makes its directory. The company claims that each potential home listed on its site must jump through 150 hoops to be included, from internet speed and mattress and pillow quality to the showers’ water pressure and the home’s proximity to dining, shopping, and attractions.

Search by a featured collection on the website such as “ pet-friendly homes ” or “one-of-a-kind homes in Palm Springs.” Scroll to the bottom of its homepage to view its top destinations, as well as a list of all destinations where Plum Guide homes are available, including Barbados, Mexico, Portugal, Switzerland, the U.S., and Turkey. Note: From the top right-hand corner of the site, use the dropdown menu to select currency of choice.

As long as you know what you value most out of your travel experience—such as affordability, social impact, or luxe accommodations—there’s an online travel agency to help plan your next trip. Be sure to read the fine print, as some agencies are third-party websites and not direct vendors. If you're not sure where to start, Booking.com is your best bet for a smooth user experience and hard-to-beat offers on flights, hotels, and other travel arrangements.

What Is the Biggest Travel Agency?

Our choice for best overall, Booking.com, is known as an industry leader with listings for all major hotels, airlines, car rental companies, and more. It boasts more choices for accommodations per destination than any other site, and we found its interface to be user-friendly.

Are Online Travel Agencies Worth It?

This depends on your needs and priorities. The best online travel agencies certainly can save time by booking everything all at once. However, if you're someone who is good at haggling and enjoys the details of planning a trip, you might be able to find better deals by reaching out to hotels or other destinations and speaking to someone personally.

Is It Cheaper to Book Online Than With a Travel Agent?

Not always. A travel agent you know and trust should have the experience and connections to find deals that can match or surpass what you'll find online. Additionally, if something goes wrong, travel agents provide you with an actual person you can use as an advocate to correct the problem . But if you don't have access to a good travel agent, online sites still provide plenty of ways to streamline planning and save money .

We considered dozens of online travel agencies and narrowed down the options based on user experience, volume and quality of inventory, unique offerings and specials, and customer reviews. We also assessed travel companies’ environmentally and socially conscious policies.

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The 10 best online travel agencies in 2024

The top 10 online travel agencies.

  • Booking.com
  • Lastminute.com

Best online travel agencies for business travel

1. travelperk.

Main offerings and features:

  • Industry-leading travel inventory
  • Flexible booking with FlexiPerk
  • Safety alerts with TravelCare
  • Integrated travel policy & approval flows
  • Centralized invoicing
  • Easy & real-time expense reports
  • Carbon offsetting with GreenPerk
  • 24/7 fast customer support in target 15s
  • VAT reclaim
  • Integration with 3rd party tools , such as expense management or HR software like Expensify and BambooHR

Save time and money on your business travel with TravelPerk

2. sap concur.

Sap Concur homepage

  • Works with some of the biggest brands
  • Easy tracking and reporting of expenses for expense reports
  • Many connected apps, such as Uber and Airbnb for cars and hotels
  • One solution for a variety of business travel spending

Click below to compare both platforms’ features and benefits

CWT homepage

  • Ample integrations
  • Award-winning mobile app
  • Employee-centric travel management

Click below for a more detailed comparison between both platforms:

Best online travel agencies for leisure travel, 1. booking.com.

Booking.com_homepage

  • Intuitive booking tool and website
  • Flight + Hotel booking for easily planning trips with no cross-referencing travel websites
  • Simple car rental options and taxi hire
  • Available in over 40 different languages and offers over half a million properties across 207 countries
  • You can book experiences in your destination city to entertain you on your travels
  • Genius rewards program

Agoda_homepage

  • Simple interface and booking tool
  • Deals when making more than one booking
  • 38 different languages and offers a 24-hour, multilingual customer support service
  • Free cancellation within 24 hours of booking
  • Millions of reviews to help make your decision

3. Lastminute.com

Lastminute homepage

  • Filter hotels according to budgets, star ratings, guest ratings, board types, and more
  • ATOL protection on flight + hotel bundles
  • Flash sales for last-minute deals
  • Payment plans to spread out the cost of travel
  • Extra entertainment booking for your trips, like theatrical productions and day trips
  • Gift cards for gifting travel

Expedia homepage

  • Expedia rewards for hotels, cars, and more
  • Experienced support
  • Compare cruise lines
  • Big savings when booking flights, hotels, and car rentals
  • Operates in nearly 70 countries and in over 35 different languages
  • Luxury travel options

Hotwire homepage

  • Book hotels, flights, cars, and bundles
  • 24/7 support
  • Lower prices on the app
  • Great last-minute deals for spontaneous travel

6. Bookmundi

Bookmundi homepage

Best online travel agencies for flights

1. skyscanner.

Skyscanner homepage

  • Super flexible booking filters
  • Cheaper flights and hotels than other OTAs
  • Price alerts for travel routes of interest
  • Easy-to-use booking tool and UI
  • Hundreds of location and currency options
  • One-way, return, and multi-city travel options

2. Kiwi.com

Kiwi.com homepage

  • Simple flight booking tool
  • Partnerships with Booking.com and Rentalcars.com
  • Discover deals anywhere with the option to open up your search
  • Easy-to-use app

How do online travel agencies work?

What are the advantages of booking through an online travel agency.

  • Access to comparison tools
  • Peer reviews to help you with your decisions
  • Flexible cancellation policies
  • All your travel in one place
  • Local flights and deals

Rewards programs

Comparison tools, peer reviews, flexible cancellation.

" "

Flexiperk: Cancel anytime, anywhere. Get a minimum of 80% of your money back.

One account for all of your travel needs, a local approach to global travel, wrapping up.

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Make business travel simpler. Forever.

  • See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
  • Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
  • Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

Speak to a travel expert

" "

10 Most impactful travel technology companies in 2024

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  • Business Travel Management
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Book your next I Prefer stay today!

Travel Professionals

Your business is a top priority, and we want to exceed the expectations of you and your clients in every way. We are dedicated to timely commission payments, up-to-date information, and outstanding service.

Preferred Travel Group offers an exclusive monthly e-communication for travel agents which features special programs and promotions as well as news and updates on our hotels and resorts.

How to book reservations and add IATA number

Please view the guide located here .

Travel Agency Discount with Preferred Travel Group Properties

Please view the dedicated program page here .

Commission Payments to Travel Agents

Preferred Travel Group guarantees its current member hotels will pay commissions to bona fide travel agencies on rates flagged as commissionable in applicable distribution systems such as the Global Distribution Systems (GDS) or PreferredHotels.com.

Member hotels will pay a commission for each consumed night at an eligible rate. The commission is typically not paid on most convention bookings, discount rates that are net/non-commissionable (such as government rates), wholesale rates, corporate negotiated rates, any internet-only (not including Preferred Hotels & Resorts.com) rate programs, and any awards.

Taxes, fees, gratuities, and some package elements/add-ons are not commissionable.

Reservations booked as a hotel package – defined to include a room and other options (i.e., breakfast, theatre tickets, spa treatments or credit, etc.) – are typically commissionable for the room portion of the package only.

A valid agency number from a certified agency association (i.e., IATA, CLIA, TRUE) must be included at the time of booking in order for commission payment to be processed and paid to the travel agency after the guest checks out.

Commissions will not be paid on canceled, no-show reservations, or the lost nights resulting from a shortened stay.

Commission Help Desk

We are pleased to offer support to Travel Professionals for the payment of commissions on eligible reservations. Assistance is available for claimed commissions that are at least 30 days after the guest's departure and for reservations that are not more than 12 months past the guest's departure date. Please note the following limitations:

  • Preferred Travel Group cannot facilitate invoice generation on behalf of a travel agent for a hotel.
  • Preferred Travel Group does not issue commission payments. The Commission Help Desk is a service that provides assistance to agents for hotel payment of a commission. Any change in agency address is facilitated by contacting IATAN or CLIA; agents should contact their agency manager to liaise with IATAN or CLIA for updates.
  • Preferred Travel Group cannot guarantee assistance with hotels that have left the Preferred Hotels & Resorts brand, changed ownership, filed for bankruptcy, or terminated operations.

Contact Information:

Toll-free in USA and Canada: 1 877 748 2266 Direct Line : +1 312 496 6835 [email protected]

Commission Notable Exceptions

In some countries, hoteliers may ask an agent for an invoice before payment is rendered. Preferred Travel Group cannot facilitate invoice generation on behalf of a travel agent for a hotel. Please contact the hotel directly for clarification.

For U.S. agents, please ensure your W-9 information is up to date to avoid IRS-imposed withholding taxes. Hotels will not facilitate payment without a valid W-9 form. View more details here .

Preferred Travel Group cannot guarantee commission payment by hotels that have left the Preferred Hotels & Resorts brand, changed ownership, filed for bankruptcy, or terminated operations.

Streamline Your Commission Payments

Participating Preferred Travel Group properties use Onyx CenterSource to distribute commission payments worldwide. In addition, Onyx processes commissions for over 100 other hotel brands and 60,000 properties worldwide. If you would like to consolidate all of your commissions from all hotels participating with Onyx into one payment and one electronic file, you might be interested in the Onyx SurePay service. SurePay allows your agency to get weekly consolidated payments for all Onyx hotels in your preferred currency, accompanied by excellent customer support, online reporting, and electronic files documenting each payment. Click on this link for more information about SurePay and how you can sign up.

Travel Professional Contacts

If you are experiencing any difficulty in the collection of commissions from one of our member hotels or resorts, you may either contact us via telephone or email .

North America: +1 877 748 2266

Outside of North America: + 1 312 496 6835

BOOK A HOTEL

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A Travel Agent Tells Us The Best Tip For Booking A Hotel Room

D ecisions, decisions. That's what it all comes down to when you're planning a vacation. From choosing your destination to budgeting, it can be all-consuming. Arguably, one of the most imperative parts of this process is finding accommodations. While Airbnb once reigned supreme, Which? data showed hotels are becoming an affordable option for travelers. But with countless hotel booking sites like Expedia, Trivago, Kayak, and more, it can be challenging to know the right one to use. This, coupled with figuring out the best time to book your hotel , can overwhelm consumers.

Enter Victoria Fricke, an Indiana-based travel agent with Vic's Vacations . Fricke, who previously spoke to Explore about  fake AI-generated travel guides , spoke exclusively to us again and shared some insight to consider when booking a hotel room and one of her best tips. Although it might be surprising news to many, Fricke says that price-wise, different hotel booking sites will offer similar deals but said, "Pricing is something that fluctuates daily based on availability."

She goes on to explain, "Booking engines and websites bank on one thing: consumers returning for ease. Most consumers won't compare between multiple sites — they go to one, look over options, and book. I would advise doing just the opposite. Compare!" As for the best tip, Fricke says that if consumers want more bang for their buck, they should ditch hotel booking sites altogether and book directly with a hotel.

Read more: 11 Things You Didn't Know You Could Ask For From A Hotel

The Perks Of Booking Directly With A Hotel

While Booking directly with a hotel may sound like an old-fashioned idea, Victoria Fricke told us that unless you have a travel advisor, booking directly is the way to go. She notes that it has its advantages over popular hotel booking sites. "Your bedding is guaranteed. When you use a third-party site, your selection on that website doesn't always transfer to the hotel." Plus, booking directly with a hotel usually means there will be more flexibility with cancellation policies, according to Fricke.

Furthermore, there's less chance of surprise fees or commission rates. Additionally, there are also loyalty programs to consider. Fricke said, "Remember, if you are someone focused on points, hotels, and airlines prefer you booking direct and will reward you for doing so, putting you higher on upgrade lists!"

But how does Fricke think you should go about booking your hotel? She provides a scenario to explain. "Let's take a trip to Chicago, for example. The average consumer will go to Priceline — compare location/pricing/amenities and book. Maybe they select a Hilton property."

"The next step I advise clients to do would be to go to Hilton's website directly and compare that same room. If the room is the same price — book direct. If it is more: pick up the phone and call Hilton... they will price match." In short, you can use hotel booking sites to your advantage even if you decide against booking accommodations through them.

Read the original article on Explore .

A couple booking a hotel

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Everything you need to know about the Capital One travel portal

Kyle Olsen

Editor's Note

Capital One's new travel portal, launched in 2021, has significantly improved since its beta release. It now allows Capital One credit cardholders , including those with the issuer's cash-back cards , to directly use their rewards for travel purchases. The portal also features updated flight search capabilities and the issuer's hotel programs: the Premier Collection and the Lifestyle Collection .

In this guide, we will explain what you need to know about the Capital One portal.

What is the Capital One travel portal?

travel agent for hotel booking

Credit card issuers often provide bonus rewards when using their travel portals, but they can be frustrating due to poor customer service and user interfaces. However, Capital One differentiates itself by integrating technology from Hopper, a trusted app for predicting the lowest prices for flights and hotels. With access to vast amounts of data, Capital One claims a 95% accuracy rate in price predictions.

The portal also offers customer-friendly features like price drop protection, best price guarantee and price match with competitors. Suppose the portal advises you to book a flight. In that case, you will receive automatic price drop protection, ensuring a partial refund as a travel credit if the ticket price decreases within a specified time frame (generally up to $50 after booking).

Capital One has also addressed customer concerns by adding more support staff to reduce phone hold times. Three paid add-on features are available for users: cancel-for-any-reason (CFAR) coverage, price freeze protection and rapid rebooking .

CFAR coverage allows you to cancel your flight up to three hours before travel and receive back 70-90% of the ticket price. On the other hand, price freeze protection lets you pay a fee to lock in a price, protecting against sudden price increases. Rapid rebooking lets you select a same-day or next-day flight for up to $5,000 on any airline if your flight is delayed more than two hours or you risk not making your connection.

Here's a list of some top Capital One cards that offer access to Capital One Travel:

  • Capital One Venture X Rewards Credit Card
  • Capital One Venture Rewards Credit Card
  • Capital One VentureOne Rewards Credit Card
  • Capital One SavorOne Cash Rewards Credit Card
  • Capital One Quicksilver Cash Rewards Credit Card
  • Capital One Spark Cash Plus
  • Capital One Spark Miles for Business

You can access the portal through this link .

Related: Best Capital One credit cards

How to book flights through the Capital One travel portal

To book airfare using the Capital One travel portal, log into your account and hover over the "Flights" tab to search for one-way or round-trip flights. Enter your desired departure and arrival cities.

When selecting departure and return dates, it's not just a matter of merely selecting the convenient dates for you. Capital One brings in Hopper's familiar, color-coded interface, allowing you to see which dates offer the lowest prices in economy class.

travel agent for hotel booking

You'll see Capital One's booking recommendation and flight options on the next screen.

travel agent for hotel booking

From the results page, you can narrow the parameters by:

  • Fare class (cabin)

Then, you can sort your results by:

  • Recommended
  • Price (low to high)
  • Departure time (earliest to latest)
  • Arrival time (earliest to latest)
  • Stops (least to most)
  • Duration (shortest to longest)

There are a few other interesting features worth mentioning. Above all the options, you can see the price prediction tool come into effect with clear messaging on whether or not it's a good time to book.

travel agent for hotel booking

If the site's algorithms advise you to book, that will trigger free price drop protection. You'll get back up to $50 of the difference as a future travel credit if you book now and the price drops in the specified time period (10 days in the above example).

If you're not ready, you can press "Watch This Trip" to receive emails about the best time to book whenever better prices become available. Unfortunately, this feature applies to the route and date, not the specific flight(s) you want to watch — though you can exclude basic economy and connecting flights.

Pay attention to the fare class when booking flights. Basic economy differs between airlines. For example, United Airlines does not allow full-size carry-on bags, but Delta Air Lines does. Additionally, cancellation policies vary across fare classes.

Capital One has tried to standardize fare classes across all airlines on its platform, making it easier for users. When searching through Capital One Travel, you'll see the following labels:

  • Basic : The best-priced options are often basic fares with restrictive policies and few amenities.
  • Standard : Typically, main and economy fares include amenities like carry-on bags and seat selection.
  • Enhanced : These fares include more legroom, priority boarding, and free beverages and snacks.
  • Premium : These fares include cradled or reclined seats, priority boarding, and premium snacks and beverages.
  • Luxury : These fares feature reclined seats with personalized services and premium meals. Priority boarding is also included.

After selecting your desired flight, Capital One Travel provides an extensive overview of what to expect during your journey. This includes detailed information on seat measurements, aircraft layout and onboard amenities like power outlets, fresh food options and whether lounge access is included. These comprehensive details surpass what you typically find on other travel portals or even when booking directly with airlines.

travel agent for hotel booking

The payment side is quick and easy too. Enter the traveler information, with fields for frequent flyer numbers and Known Traveler Numbers (for instance, your TSA PreCheck number).

As a holder of the Capital One Venture card , I can apply my miles at a rate of 1 cent each toward the purchase. However, if you want to save your miles for later, press "Do not apply my rewards." You can use your credit card to pay for your reservation instead.

Note that the Capital One Venture X card offers 5 miles per dollar spent on flights booked through Capital One Travel.

Other options available in the booking process include purchasing the abovementioned add-ons: CFAR and price freeze. The price for these features will vary, depending on factors like your trip cost, how far in advance you're booking, whether the price is rated as "low" or "high," and other elements.

Related: Everything you need to know about Capital One's new rapid rebooking feature

How to book hotels through the Capital One travel portal

travel agent for hotel booking

There are fewer distinctive features when booking your hotels through the Capital One travel portal, but the process is similar to the above.

To find a hotel, hover over the "Hotels" tab on the landing page and enter your destination, dates and number of travelers. Unlike flight bookings, there is no color-coded calendar for prices.

You'll then see a list and map format with various options. Filter your search by rating and price per night. Sort the listings by recommended, price (low to high) or star rating (high to low).

If your city has Premier Collection hotels, those options will appear toward the top. These hotels include benefits like an on-property "experience credit" of up to $100, daily breakfast for two people and complimentary Wi-Fi. Access is limited to those with premium credit cards from Capital One: Capital One Venture X Rewards Credit Card and Capital One Venture X Business (a business credit card formerly known as the Spark Travel Elite card).

travel agent for hotel booking

If you click "All filters," you can sort by the amenities that matter to you or even look up specific properties.

travel agent for hotel booking

While the search features are more limited than booking flights, you'll get a detailed description of each hotel and can find out about amenities, rates, location and cancellation policy.

travel agent for hotel booking

The payment process for booking hotels is the same as for flights. You can redeem your Capital One miles for the trip or pay with your card.

Paying with your card may be the better option here, as multiple cards offer bonuses on hotels booked through Capital One Travel:

  • Venture X: 10 miles per dollar spent
  • Venture, VentureOne and Spark Miles: 5 miles per dollar spent
  • SavorOne, Quicksilver and Spark Cash Plus: 5% cash back

However, if you book hotels in a major loyalty program — like Marriott Bonvoy or Hilton Honors — through Capital One Travel, you likely won't receive points. You also won't enjoy any elite status perks.

Related: The best hotels in San Francisco for a golden getaway

How to book rental cars through the Capital One travel portal

The process for rental cars is straightforward. Click "Car Rentals" at the top and enter your search criteria. You'll receive a list of options that can be filtered by car type, price per day, rental car company and specifications.

travel agent for hotel booking

You can then reserve the car in a few clicks, with clear information about pick-up and drop-off.

travel agent for hotel booking

With some rental car agencies — Hertz, Thrifty and Dollar — you can add your rewards number to the booking and likely enjoy the associated benefits. The option to add your loyalty number generally won't appear for other companies.

This is particularly appealing for Venture X cardholders , as you can earn 10 miles per dollar spent on rental car bookings and still enjoy the complimentary Hertz President's Circle status* that's included on the card.

Note that these car rentals earn rewards at the same rate as hotels booked through Capital One Travel:

*Upon enrollment eligible cardholders will maintain Hertz President's Circle status through Dec. 31, 2024. Please note, enrolling through the normal Hertz Gold Plus Rewards enrollment process (e.g., at Hertz.com) will not automatically detect a cardholder as being eligible for the program and cardholders will not be automatically upgraded to the applicable status tier. Additional terms apply.

Related: Stacking rental car perks with Hertz and the Venture X

Further things to consider about the Capital One travel portal

travel agent for hotel booking

Capital One Travel packs a punch for cardholders, but there are a few additional things to remember.

First, consider checking alternative platforms like Google Flights for better prices or alternate routings before booking with Capital One. Credit card portals sometimes have higher prices and don't always show all available flight options. Be sure you're not paying more for the same itinerary.

Additionally, if you're planning on using your Venture miles or Spark miles at a rate of 1 cent apiece , you should always book directly with the travel provider (whether it's an airline, hotel or car rental company). Then, use the miles to cover that purchase. This ensures you get all of the benefits of booking directly while using your rewards at exactly the same redemption value.

Also, with 18 transfer partners , Capital One offers a range of options for transferring your miles at a 1:1 ratio. Before booking through the portal, compare prices against Capital One transfer programs. For instance, a $150 United flight can cost 15,000 Capital One miles through the portal or just 7,500 Avianca LifeMiles (plus minimal taxes and fees). In this instance, it makes more sense to transfer your Capital One miles to Avianca LifeMiles.

As noted, hotel and car rental reservations through Capital One Travel likely won't be eligible for perks in a given loyalty program. If your elite status is important, it's advisable to book directly with major chain hotels and most car rentals. However, if you're booking independently owned hotels or elite status isn't a concern, the Capital One travel portal may be a better option.

Finally, remember that Venture X cardholders enjoy $300 in annual credits for bookings made via Capital One Travel. Unlike the $300 credit on the Chase Sapphire Reserve , this only applies to purchases made through the portal. As a result, even if you'd rather book flights, hotels or car rentals directly with travel providers, you should still spend at least $300 on your Venture X through Capital One travel each year.

Related: 7 tips to help keep an airline from losing your luggage

Bottom line

Capital One has made significant advancements in the travel space, including improved transfer partners, the introduction of a premium card and the opening of its flagship lounge in Dallas Fort Worth International Airport (DFW).

The Capital One travel portal offers a user-friendly interface. With its detailed pricing and fare class information, you might consider especially using it for flight bookings. Additional features like CFAR coverage, price drop protection, rapid rebooking and price freeze add value for cardholders.

You can also earn bonus rewards for many Capital One Travel purchases across most of the issuer's card portfolio, making it a great option as you plan upcoming trips.

Additional reporting by Stella Shon.

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  9. Expedia Travel: Vacation Homes, Hotels, Car Rentals, Flights & More

    Your one-stop travel site for your dream vacation. Bundle your stay with a car rental or flight and you can save more. Search our flexible options to match your needs.

  10. Top Online Travel Agents (OTAs) in 2024

    For most hotels, online travel agents (OTAs) have become the most important distribution channel. In many ways, they're a natural evolution of the traditional travel agency model, as platforms like Expedia and Hotels.com offer consumers easy comparisons and booking processes to most hotels listed in any given region. ... The U.S.-based ...

  11. Travel Agent Discounts and Offers

    When booking with Hilton, travel agents get special rates, including 25-50% off hotel stays. See our discounts and offers exclusive to travel Agents.

  12. Booking.com for Travel Agents

    Booking.com Pilots New Platform for Travel Agents Booking.com for Travel Agents provides travel industry professionals with a bespoke set of tools and reports to book and manage accommodation reservations for their clients with ease LONDON - NOVEMBER 8, 2016 - Today Booking.com, the global leader in connecting travellers with the widest ch...

  13. Room-Res.com

    Makes it easy for travel agents to find and book the best hotel for customers. Get in touch 02 8294 9690 | [email protected]. ... With a collective 50 years experience working at online travel agents, hotel groups, holiday operators and traditional travel agencies, we understand what information travel agents need to make the best hotel ...

  14. Travel Agency Hotel Booking

    We have spent decades cultivating relationships with hotels and other industry suppliers to gain access to the best rates and exclusive offerings for our clients. At our core, ABC is dedicated to providing services to travel agents that help them and their clients be more efficient, improve their margins and boost client satisfaction. Our ...

  15. Booking Engine for Travel Agents, Tour Operators & Hotels

    Travel agencies & tour operators use booking engine software for multiple uses as listed below: Provides option to their customers to book flights, hotels, car hire, trips, packages, etc. directly. Increased brand visibility & outreach to customers. Cater customers 24*7*365 & never miss an enquiry. Display flight + hotel options and more.

  16. The Complete Guide to Online Travel Agencies

    An online travel agency, or OTA, is a website or mobile app that allows users to search for and book travel services such as flights, hotels, car rentals, cruises, and activities. The booking is made directly with the online travel agency but confirmed by the service provider, such as an airline or a hotel. As a customer, your relationship is ...

  17. Fora: The Modern Travel Agency

    A travel agent handles all the logistics — on-the-ground transfers, hotel and tour bookings, itinerary planning — so you can get the most out of your trip, without any of the stress. Plus, our Fora travel agents have insider access to over 5,000 preferred partnerships, meaning you get complimentary perks, priority upgrades and so much more ...

  18. Everything You Need to Know About Online Travel Agencies (OTAs)

    Expedia. Kayak. Priceline. Orbitz. You know them, and maybe you even swear by them to book your flights or hotels. These names and many more are online travel agencies, or OTAs. From the big names to the small, these are some of the most popular flight search engines to hunt for a bargain. And while we tell readers that there's no search engine ...

  19. Best Online Travel Agencies

    An online travel agency can easily help you find the best airfare, hotel rooms, cruises, and more. These are the best travel agencies to use for booking your next trip. ... You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a ...

  20. The 10 best online travel agencies in 2024

    Best online travel agencies for flights. 1. Skyscanner. Skyscanner is an aggregator site—it uses a metasearch engine to compare prices from all OTAs, airlines, hotels, and car rental companies. Skyscanner often finds the best prices and helps travelers make big savings on flights and accommodation.

  21. Travel Trade Professionals

    Travel Professional Contacts. If you are experiencing any difficulty in the collection of commissions from one of our member hotels or resorts, you may either contact us via telephone or email. North America: +1 877 748 2266. Outside of North America: + 1 312 496 6835. Your business is a top priority.

  22. Scenarios when you should use a travel agent

    Booking a hotel with extras. Your travel agent can become a trusted friend over time. Before you're ready to turn over all your travel planning to a travel adviser, test the waters by collaborating on a simple trip request. You'll want to see how the agent operates, communicates and arranges extra perks and deals. ...

  23. Ranking the best online travel agency rewards programs

    Ranking the top OTA rewards programs. Hotels.com Rewards: Best return on hotel bookings. Orbitz Rewards: Best perks for frequent users. Booking.com Genius: Best for easy to earn status that can provide confirmed upgrades and breakfast. Expedia Rewards: Best for redeeming for a wide variety of travel.

  24. Business travel : book hotels online with Accor

    Business travellers and travel coordinators: Booking a hotel has never been so easy! Search all Accor addresses worldwide to find and book the ideal hotel for your business trips. View or cancel your reservations. Search & Book. 0 Errors. Place Destination, hotel name. Check-In MM/DD/YYYY.

  25. A Travel Agent Tells Us The Best Tip For Booking A Hotel Room

    Fricke, who previously spoke to Explore about fake AI-generated travel guides, spoke exclusively to us again and shared some insight to consider when booking a hotel room and one of her best tips ...

  26. Book hotels, flights, cars, cruises and more

    Go further when you book with Chase Travel. Competitive rates. Take advantage of competitive rates at thousands of hotels and resorts, with no booking fees. Seamless booking. Smoothly plan and book your whole trip, from coveted hotels and convenient flights to cars and must-do local experiences.

  27. Travel Deals, Discounts & Vacation Packages

    There is no guarantee of Free Offer availability at time of booking. Offer is available on select voyages and guest will know if their selected voyage is available for free 3rd/4th guests if, when selecting to travel with 3rd or 4th guests, whether the fare summary page lists $0 or whether it lists an actual cruise fare amount for such guests.

  28. Everything you need to know about the Capital One travel portal

    Capital One's new travel portal, launched in 2021, has significantly improved since its beta release. It now allows Capital One credit cardholders, including those with the issuer's cash-back cards, to directly use their rewards for travel purchases.The portal also features updated flight search capabilities and the issuer's hotel programs: the Premier Collection and the Lifestyle Collection.

  29. Traveling on a Budget 2024: 38 Best Budget Travel Tips for Your Next

    It's not just your imagination—it is more expensive to travel these days. In 2023, domestic airfare is expected to increase by 2.9%, and airfare to Europe by about 2.4%, according to research ...

  30. How Media Richness and Interactivity in Hotel Visualization Affect

    This study is aimed at clarifying the relationship between media characteristics and intention to book hotels in online travel agencies. This study is based on a quantitative approach using a between-subject experimental method, with a 2 × 2 factorial design consisting of two types of media richness (high and low) and two types of interactivities (high and low).