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Money blog: Heinz urged to bring back classic snack that sells for £50 on eBay even when it's years out of date

Welcome to the Money blog, your place for personal finance and consumer news/tips. Today's posts include a backlash against Waitrose over its essential toilet roll and our latest Bring It Back feature. Let us know which classic treat you'd like to see return in the comments box below.

Tuesday 13 August 2024 07:45, UK

• Average wages rise by 5.4%
• Will Heinz bring back discontinued snack that sells for £50 on eBay (even though it's years out of date)?
• Waitrose customers hit out at 'poor quality' loo roll after shrinkflation
• Unusually cheap package holidays on offer - but travel writer dismisses Russia theory

Essential reads

• Money Problem : 'I cancelled swimming lessons and they are keeping my money - do I have any rights?'
• Is this the end of the British pub?
• The rise of 'doom spending' - what it is and how to stop
• Where kids can eat for free or cheap
• Best of the Money blog - an archive of features

Ask a question or make a comment

Wages were 5.4% higher in the second quarter of 2024 than a year ago, the Office for National Statistics has said.

The weekly earnings figures - which the Bank of England is keeping a close eye on in deciding where interest rates should go - exclude bonuses.

The fall from 5.8% was in line with economists' expectations.

The figure remains well above inflation, a concern for the Bank's Monetary Policy Committee, which wants to see evidence the battle with high inflation is over before loosening monetary policy.

Interest rates are kept high to discourage spending and encourage saving - when this happens, price rises tend to slow.

Employers expect lower headline inflation to reduce pressure to raise wages over the coming year. 

The Chartered Institute of Personnel and Development said yesterday that employers expect to raise pay by 3% - the lowest expectation in two years.

However, a BoE survey pointed to pay rises of 4.1%. 

Last month, new Labour Chancellor Rachel Reeves approved pay rises of at least 5% for millions of public sector workers, including a 22% rise for junior doctors over two years to resolve a long-running industrial dispute.

Angry Waitrose customers have aired their complaints online after the supermarket shrunk the size of its own label toilet rolls.

The upmarket grocer has made changes to its Essentials loo roll in order to lower the price - including adding an "embossed texture".

The number of sheets has also been reduced from 240 to 190.

A flood of disgruntled customers have aired their views on social media and the Waitrose website.

One user documented the "disappointing" size change, while another said they wished they hadn't "wasted hard-earned money on a 16 pack", adding that they felt "ripped off".

In a one-star review on the Waitrose website, one person said they had bought the toilet roll "for years" but would not purchase it again.

"Very thin. Disintegrates. Smaller rolls smaller sheets. Very poor quality. Waitrose what on earth are you doing."

Another customer said: "Essential Waitrose bathroom tissue has always been my go-to product, surpassing competitors by a mile. What has happened, what have you done to this once incredible product?"

Waitrose told The Grocer its changes were aimed at providing better value for money, with the price reduced in recent months. A four-pack of the bathroom essential now costs £2, down from £2.50 in May.

A Waitrose spokesman said: "We recently embossed our rolls to give an improved texture, while also cutting the price to reflect the reduction in sheet count. We always welcome feedback and are already reviewing this with our team to see how we can make improvements."

The company also said the size of their own-label loo roll was in line with other brands.

Here's a look at how own-brand four-pack toilet rolls at other major retailers compare:

• Tesco - Luxury Soft Toilet Tissue - £1.45 - 220 sheets
• Sainsbury's - Super Softer Classic Toilet Tissue - £1.90 - 190 sheets
• M&S - Quilted Rolls - £2.50 - 170 sheets
• Ocado - Aloe Vera Toilet Tissue - £1.65 - 160 sheets

Sky News has contacted Waitrose for comment.

After the revival of popular Cadbury's chocolate bar Top Deck earlier this year, we asked you which discontinued treat you would like to see brought back - and we got so many responses that we've decided to make a weekly feature of it called  Bring It Back . 

Every Tuesday, we'll pick one from our comments box and look at why it was so beloved and, crucially,  find out whether the companies in question might consider reintroducing them.

This week, we turn our attention to Heinz Toast Toppers.

We were inundated with messages about this range of products, which were popular from the 1970s and onwards, before being discontinued in 2015.

Toast Toppers were cans of creamy spread that fans would slather on toast and then grill. They came in flavours including ham and cheese, mushroom and bacon, and chicken and mushroom.

Their disappearance from supermarket shelves has been mourned ever since, with thousands of people following a Facebook group demanding their return.

Aimee Foy, from Manchester, runs that group and told Sky News: "It was just a really nice but versatile snack.

"Like a lot of people, I have really nostalgic memories of having it as a teenager.

"It was tasty, but also really simple and cheap, especially when you compare it to how much you have to spend if you're getting a meal delivered by Uber Eats or something."

She said there remained huge demand for the product and that it would prove especially popular given its relative affordability amid a cost of living crisis.

"I've seen tins on eBay that were six years out of date but going for more than £50, which just shows how much people love it.

"It was only around £1 when they stopped doing it, but even at twice that price people would definitely still buy it.

"It's obviously not a la carte or anything, but we loved it - and I'm sure that people would jump on it if Heinz did decide to bring it back."

Indeed, Heinz is all too aware of the continued interest in Toast Toppers - with the company's official UK Facebook page posting a popular meme in reference to the fixation many fans have with the product.

A Kraft Heinz spokesperson told Sky News: "Toast Toppers were a huge hit with Brits back in the '70s and '80s, but as consumer tastes and trends evolved, Toast Toppers sadly fell out of favour, so we took the decision to pull them from sale in 2015.

"It simply wouldn't have been feasible to continue making them, despite the iconicity of this delicious teatime snack.

"We don't have any immediate plans to bring them back, but we'd never say never and have plenty of exciting innovations in the pipeline that we're confident consumers will love."

Which currently discontinued chocolate bar, crisps, sweets - or any other food product - would you like to see brought back, and why? Let us know in the comment box at the top!

Heathrow says a drop in passenger numbers is down to a government scheme that charges non-visa connecting travellers £10 to pass through the airport .

It said the electronic travel authorisation (ETA) had been "devastating for our hub competitiveness" - accounting for a 90,000 drop in passengers.

The chairman of Asda says he is "embarrassed" by the supermarket's recent decline.

The retail giant reported a 2.1% drop in like-for-like sales in the first half of the year.

Asda has also lost market share since it was acquired by the Issa brothers in 2021.

Lord Rose told The Telegraph he was "slightly embarrassed" and did not like "being second, third or fourth".

Card Factory has teamed up with food delivery app Just Eat to offer customers the chance to get greetings cards delivered to their door as quickly as a takeaway.

The partnership is live in 19 stores across the UK, including Liverpool, Manchester and London, and is set to be extended.

Rioting caused sales to plummet as much as 40% in areas where rallies, protests and riots were rumoured to take place last Wednesday, according to a hospitality association.

Businesses reported footfall was down by as much as 75% in some locations, while sales fell by 10% across the country, UKHospitality said.

Shops closed down, events were cancelled in city centres, and customers stayed away, working from home and cancelling day trips to coastal towns.

"These figures are startling and show the enormous impact the riots, and threat of further disorder, have had on our high streets and communities," said Kate Nicholls, chief executive of UKHospitality.

"Bustling, vibrant city centres were turned into ghost towns as the public stayed at home and businesses shut."

A flooring company which trades out of John Lewis has collapsed into administration, resulting in the loss of around 200 jobs.

The Floor Room, a sister firm of Carpetright, closed concessions in 34 John Lewis shops on Friday and appointed administrators PwC.

A message on the company's now-closed website confirms the company has ceased trading and will not complete outstanding orders.

The accounting firm said management at the collapsed company had "exhausted options to secure further funding or a potential sale" prior to calling in administrators.

Some 201 employees are losing their jobs as a result of the move.

What are your rights?

If you've paid for an unfulfilled order, or want to return an item, a lack of shops mean you have to file a claim with administrators PwC to join a list of creditors owed money – but there's no guarantee you'll get your money back.

Credits and debits

You can file a claim with your debit or credit card provider to recover lost funds:

• Credit card:  If you bought any single item costing between £100-£30,000 and paid on a credit card, the card firm is liable if something goes wrong. If any purchase was less than £100, you may still be able to get your money back via chargeback;
• Debit card:  Under chargeback, your bank can try to get your money back from The Floor Room's bank. However, be aware that this is not a legal requirement and it can later be disputed and recalled back.

The battle to bring down inflation is not over, a Bank of England ratesetter has warned, as she urges Britons not to be "seduced" into thinking the country is out of the woods.

Catherine Mann, an external member of the BoE's Monetary Policy Committee (MPC), said she was still worried inflation could rise again despite it coming down to the 2% target.

She told the Financial Times that pay growth (currently way above inflation at 5.7% with updated figures due this week) could pose a problem, with companies still expected to make increases to wages and prices.

"That says to me right now I'm looking at a problem for next year," she told the newspaper.

"There is an upwards ratchet to both the wage-setting process and the price process and... it may well be structural, having been created during this period of very high inflation over the last couple of years," she added.

"That ratchet up will take a long time to erode away."

Ms Mann was one of four members of the nine-strong MPC who voted to keep interest rates at 5.25% last month - and it sounds like she isn't likely to shift position ahead of September's rate decision.

A revamped Waitrose store in north London will reopen soon with fancy new features - including a parmesan bay - as the upmarket grocer unveils its new store concept.

The John Barnes store on Finchley Road has undergone a major six-week refurbishment and is set to reopen on 21 August.

According to Retail Gazette , the store will have a number of new features including a new look and feel bakery, an in-branch baguette station and even a "dedicated parmesan bay".

The supermarket chain said it would also be the first to have a hot wok counter serving ready-to-go meals.

The John Barnes site is being used as a tester for its new concepts, it added.

On Friday we reported on teachers being given access to the Blue Light discount scheme - which appeared to elicit a backlash on social media...

We had scores of reader comments - all but one onside with the backlash (see below).

This morning, we asked our followers on LinkedIn for their view. The poll is still active , but the results so far suggest a level of support for teachers...

The discrepancy between the way people are voting on LinkedIn and the comments here in the Money blog could be interpreted in several ways. Sky News could be followed by different demographics on the two platforms, or perhaps it is that those who feel most angry at something are far more likely to leave a comment.

Whatever the explanation, here's a selection of comments that sum up the general feeling in our inbox...

If you change it to key workers then you would have to open it to shop workers, waste disposal workers, plumbers and electricians. Dave

Blue light is in the name. Shift workers who work long unsociable hours in a responsive role. Pure greed by the administrators of the scheme. Shawhome

How long have teachers been an emergency service? I don't remember them being on the front line during COVID. I haven't seen them during the riots. Swiftrider

Teaching is NOT an emergency service. I'm a carer to a child and get paid peanuts, no Blue Light card for me. Joseph Morgan

As a gas emergency engineer who is safeguarding life and property who has an hour from the reported time to get to the gas escape... we get there quicker than the ambulance service and occasionally police but we can't get a Blue Light card. Just wondering why? Senseirick

Teachers do a good job, but to actually class them as blue light is shameful. When was the last time a teacher went home and wept after loosing a patient or had to stand in a line behind a shield getting bricked by a mob? Or being shot at in a foreign land? Ianstu

Farmers feed the nation, when will they be entitled to a Blue Light Card? Greatauntbleach

An emergency service is available 24 hours a day. 365 days per year. Teachers are not. They are valuable in society, absolutely, but they are not an emergency service with a blue light. Joanna Clark

Wow. 30 years as a prison officer, working very unsociable hours, getting abused, assaulted. Nowhere near the amount of time off that teachers get. Police, NHS, armed services deserve this, not teachers. Noslop17

We did have one correspondent backing teachers - and of course our inbox is still open if you want to share your view...

Good to see teachers getting the Blue Light card as an essential service for children's future - and also what about teaching assistants, lunch supervision and school club staff. If schools shut, the whole country is affected, especially parents not working, during strikes or bad weather. Southwest lady

Blue Light hits back

Blue Light Card hit back on Friday, saying: "Teachers are not just educators; they are mentors, guides and inspirations that are helping shape the future for our children. They are fully deserving members of our blue light community."

What kind of offers can a Blue Light card get you?

There's too many to list but among the offers is 12% off at Fenty Beauty and 15% off at Bose.

Users can also get a £30 gift card if they spend more than £1,000 at British Airways or a £110 voucher if they sell their car via Carwow.

Or if getting fit is more your thing, you can get 50% off an annual subscription to the Body Coach.  

The pound last week completed its fourth consecutive weekly fall against the US dollar – something that will have worried British tourists heading to the US this summer.

Since hitting a high for the year of $1.3044 on 17 July, sterling slipped to a low of $1.2662 last Thursday, but has since rallied to as much as $1.2782 this morning.

Against the euro, the pound has traded similarly. It hit a peak of €1.1927 on 17 July but then fell to as low as €1.1584 last Thursday before rallying to as much as €1.1703 today.

The reason for these reverses is pretty straightforward.

Since the Bank of England cut interest rates on 1 August, for the first time since 2020, the markets have started to price in the prospect of at least one further interest rate cut between now and the end of the year. That obviously has implications for the pound.

It is important to put this recent weakness into context.

Until last month, sterling had been one of the best performing currencies globally so far this year, hitting its highest level for a year last month. That reflected the strength of the UK economy which, during the first half of this year, had been the best performing economy in the G7.

So the recent weakness, such as it is, is really not that remarkable – and analysts still think, all other things being equal, that the "bull case" for sterling remains intact.

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Even with an easy-to-follow online solution, filing any insurance claim is hardly an everyday experience. If you need additional assistance while submitting your claim, don’t hesitate to reach out to Allianz Global Assistance’s team of travel insurance experts at 1-866-907-3045.

We even took some time to chat with our team members to learn about some of the common errors travelers make when filing claims so that we could pass them onto you. These mistakes include failing to check your travel insurance plan’s benefit limits. You’ll want to eyeball your plan’s benefit limits for prepaid, nonrefundable expenses as well as add up the value of your packing list. It might impact which travel insurance plan you pick — or whether you wear that nice dress on the plane or pack it in checked baggage. Another area that’s sometimes overlooked is submitting all required documents for a claim. As noted above, we’ve prepared lists of all the critical items for each type of claim. ( See other common travel insurance claim errors here .) 3

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When travel plans go south, you just want to be able to pick up the pieces, quickly and easily. After all, that’s why you purchased a travel insurance plan. At Allianz Global Assistance, we’ve designed our claims process to be “smooth sailing” – even if your getaway wasn’t.

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Natwest: Login, Contact and Phone Numbers

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Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.

Table of Contents

You would like to get a quote, log in to your Natwest account, make a claim, or contact Natwest for whatever reason?

You’ve come to the right place.

You will find below any information you need to log in, contact, claim or cancel at Natwest.

How do I get a quote at Natwest?

To get a quote from Natwest, nothing could be simpler.

Use our comparison tools, 100% free and anonymous and get quotes within 20 seconds from Natwest and other best providers of the market.

You could also go on Natwest homepage and click on the Get Quote button.

>> MORE: Our review on Natwest

How do I contact Natwest?

How do i contact natwest travel insurance.

You will find below all main helplines related to Natwest travel insurance and their opening hours.

How do I contact Natwest home insurance?

All contact details for Natwest home insurance are mentioned below.

How do I contact Natwest life insurance?

To contact Natwest life insurance, you can contact phone numbers below:

What are Natwest general contact details?

How do i login to natwest membership services.

To log into the Natwest's customer portal, you just need to enter your email address and password.

Through the customer portal, you can do the following:

• View and download your policy documents
• Make claims
• Make changes to your insurance policy.

Log In to Natwest

How do I register as a new client on Natwest?

To register an insurance customer portal account at Natwest, just click on the 'Register Now' button on the login page. You need to provide the following details when registering for a Membership Services customer portal account:

• First and last name
• Date of birth
• Account number.

How do I login on Membership Services Natwest if I've forgotten my password?

To reset your password, the following details are required:

• Email address

Forgot password?

Where to find my Natwest policy number?

Good to know.

Your policy number is a unique identifier, associated with your insurance policy. A policy number is always assigned to a specific individual by your insurer, once you have purchased an insurance.

Natwest will identify your account with your policy number. You will always be asked to provide it when you report a claim, cancel or modify your policy or for any other matter.

Your policy number is mentioned on top of your Natwest policy schedule. Your policy schedule is usually sent by mail, email, or accessible through your customer portal.

How do I make a claim at Natwest?

You will find below any information you need to know to report a claim at Natwest.

How to claim on your Natwest travel insurance?

There are 2 ways to make a claim and that is either online or through a phone call.

How to claim on your Natwest home insurance?

To claim at Natwest, you need to call the claim management team (select option 1, and again option1).

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

How to claim on your Natwest life insurance?

You will find on this table the different possibilities for claiming at Natwest life insurance:

How do I cancel my Natwest policies?

How to cancel natwest travel insurance.

You will find below main information to cancel your travel insurance policy at Natwest:

How to cancel Natwest home insurance?

To cancel your Natwest house insurance, here is what you need to know:

How to cancel Natwest life insurance?

You will find on this table the different ways to cancel your Natwest life insurance:

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What benefits are covered by the Gold travel insurance?

Your Gold account includes family travel insurance which offers comprehensive cover when travelling and includes:

• Lost or delayed baggage
• Lost or stolen money
• Destroyed, lost or stolen passport/driving licence
• Cancellation of a journey
• Travel delays
• Missed connections
• Failure of public transport
• Medical and emergency expenses
• Personal accident
• Hospital benefits
• Personal liability
• Overseas legal advice and expenses
• Winter sports cover

For more information please visit the Gold account webpage or read our travel insurance guide (PDF) .

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Making a claim on your travel insurance

This advice applies to England. See advice for See advice for Northern Ireland , See advice for Scotland , See advice for Wales

Travel insurance can give you extra protection if your holiday doesn't go as planned. This is very important if you are travelling independently because you may find yourself stranded with no way to get home and no rep to help sort out your holiday problem.

Read this page to find out more about what you need to do if you have to make a claim on your travel insurance policy.

Remember to take your travel insurance policy number and emergency contact telephone number with you when you travel

if a problem happens while you're away, keep receipts for everything you need to buy to support your claim

if possible, get your insurer to agree to medical treatment before it's carried out

always tell your insurer about an existing health problem before you take out insurance, or you may not be covered

report lost or stolen belongings to the local police within 24 hours of them going missing. If this isn't possible tell the person in charge where they went missing.

Making a claim while you're travelling

Make sure you take your insurance policy number and the emergency contact details away with you. This is so you know exactly who to speak to first if you have a problem and it can be dealt with as quickly as possible. If you're travelling abroad, check you've got the right phone number.

Making a claim when you get home

If you need to make a claim on your travel insurance policy when you get home, check the following things before you send off your claim:

you're within the time limits for making a claim

you're covered for what you're claiming for

how much the excess is. The excess is the amount of money that your insurer will take off the claim. It may not be worth making a claim if the amount you're claiming for is less than this

the small print . Make sure there's nothing in the terms and conditions that prevents you from claiming

whether it's a new for old policy. If it isn't, the amount you get for items you're claiming for will be less than the cost of replacing them. This is because the insurer takes off money for wear and tear.

Contact your insurer as soon as possible and ask them to send you a claim form. They may be able to email this to you to speed things up. Complete the claim form carefully and keep a copy for yourself.

You'll need to include copies of all paperwork that will help your claim, including receipts or medical certificates. You should also keep copies of the originals in case your claim is queried or refused.

Your insurer may ask if you have other insurance that may cover the claim. You'll need to let them know if you have other insurance that may also offer cover, for example, home contents insurance.

Making a claim for lost, stolen or damaged items or luggage

You're expected to take reasonable care of your belongings while you're travelling. The insurer will want to see evidence that you did this.

If your belongings are lost or stolen, you should tell the local police within 24 hours of the items going missing. If this isn't possible, tell someone else such as your tour rep, hotel manager or transport provider and get a written report.

If you have to replace essential items, such as toiletries or emergency clothing, ask for receipts to send as evidence with your claim.

Making a claim for medical emergencies and personal injury

If you need medical treatment while you're away, try to contact your insurer straightaway and get them to agree to the treatment. You should do this before it's carried out, although this may not be possible in an emergency.

You may have to pay up-front for medical treatment and claim it back when you get home. Always make sure you get receipts for any treatment or medication you're given.

If you did not tell your travel insurer about an existing health problem before you took out the insurance, you may not be covered if you need treatment  for this while you're away.

You may not be able to claim for the cost of any medication that you usually need and may have to take while you're travelling.

If you're a UK resident and have a European Health Insurance Card (EHIC), you can still use it to get healthcare in EU countries until it expires.

If you don't have an EHIC or it has expired, you can apply for a UK Global Health Insurance Card (GHIC) on the NHS website. You can use a GHIC to get healthcare in EU countries at a reduced cost or sometimes for free.

If you’re visiting Norway you can use your UK passport to get medically necessary healthcare there. Some countries have agreements with the UK to give free emergency treatment.

Travel insurance should cover you for pregnancy if you are in normal health. However, some airlines won't let you fly if your baby is due within a few weeks.

Making a claim if you have to cancel or shorten your trip

If you need to make a claim because you've cancelled or shortened your trip, your insurer will only accept your claim if you have a good reason for doing this. Reasons may include:

unexpected death, illness or injury of you, your partner or people travelling with you

a fire, burglary or unexpected damage happens to your home

you're made redundant

you're pregnant and are advised not travel after you took out the insurance

you're called for jury service or as a witness in court.

If you have to come home early, your insurer will usually only refund any extra travelling costs and the cost of any unused time in your holiday accommodation.

If you need more help

Other useful information

Medical treatment in other countries www.nhs.uk .

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Page last reviewed on 20 February 2020