globelink travel insurance uk

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Existing customers area

The options below are available to Globelink policyholders, from here you can Renew an Existing policy, Re-Print a copy of your certificate and request another SMS with your certificate data.

• Renew policy
• Print policy
• Make a claim

If you are a UK resident, please renew your policy here

Globelink.eu works in partnership with Globelink.co.uk to provide Travel Insurance products after BREXIT. We share certain web pages and you may be directed from one website to the other to ensure you view and purchase relevant Globelink products depending on whether you live in the UK or EU. Your Globelink Travel Insurance remains secure and is still underwritten through carefully selected insurers wherever you live in the UK or EU.

Need to make changes to an existing policy?

Call our travel insurance professionals on +357 240 30337 , and we will do our best to help.

Need to Cancel an existing Policy?

You have a right to cancel up to 14 days from the date you receive the policy document at the start of your insurance provided that you have not travelled (or in the case of Single Trip policies cover has not already commenced) and no claims have been made, or intend to be made. To cancel your policy, please contact us via email at  [email protected]

The Insurers have appointed their specialist Claims and Assistance teams to handle these services on their behalf:

How to make a claim

If you have not travelled yet, or have returned from your trip and need to make a claim, you must contact the relevant Claims Service below. You can contact them by phone or email, using the relevant contact details below.

You can also access Frequently Asked Question (FAQ) relevant to your claim and the process in general. The Claims Service is available between 9am and 5pm GMT Monday to Friday (excluding Public holidays) .

You must follow the correct Claims Instructions for the Insurance you have purchased. It could delay your Claims if you don’t.

Please note, Claims related to a Positive Covid-19 test result can only be considered when certified by an independent authority. Examples of this are: a private Covid testing provider’s official certificate, or the medical report of a Doctor’s administered Covid-19 test result. The written confirmation must include the name of the person for whom the test relates to, the date of the test and the test result. The insurer will not accept photographs of a Lateral Flow test taken at home unless it has been independently verified.

Emergency medical assistance

(Travel Insurance Policies only)

If you have a Globelink Travel Insurance Policy and are currently abroad and need Emergency Medical Treatment or Assistance, you should contact the 24 hour Assistance Service immediately if you need hospital treatment, or for other emergencies, like changing travel arrangements to return home because a close relative has become seriously ill.

For policies purchased FROM 29th November 2023 (Certificates prefixed with ‘HDI’) Contact Healthwatch Assistance: Tel: +30 (0) 2313 084518 OR +30 (0)2311 801618 , or Email - [email protected]

For policies purchased BEFORE 28th November 2023 (Certificates prefixed with ‘COL’) call +44 3333336284 (English speaking) +44 3333336389 (French speaking) +44 3333336537 (Italian speaking) +44 3333337385 (German speaking) +44 3333337876 (Spanish speaking) +44 3333339301 (other EU countries) Or Email: [email protected]

TRAVEL CLAIMS

For policies purchased FROM 29th November 2023 If you need to make a claim excluding Emergency Assistance please report a claim as soon as possible, preferably within 31 days of the incident. (Certificates prefixed with 'HDI)

Claims Hander information

HealthWatch Claims

• Telephone: +30 (0) 2313 084518
• Telephone: +30 (0) 2311 801618
• E-mail: [email protected]
• Opening Hours: Monday - Friday 9am - 5pm

For policies purchased FROM 1st October 2022 for all Claims excluding Emergency Assistance please report a claim as soon as possible, preferably within 31 days of the incident. Insurers have appointed HealthWatch Claims to act on their behalf.

All Claims excluding Emergency Assistance:

• [email protected]

• All other EU languages

• Opening hours: Monday to Friday 9am – 5pm GMT
• Healthwatch S.A. Amygdalies 5 Nea Efkarpia, 56429 Thessaloniki, Greece

For policies purchased BEFORE 1st October 2022 for all Claims excluding Emergency Assistance please report a claim as soon as possible, preferably within 31 days of the incident.

ALL CLAIMS EXCLUDING EMERGENCY ASSISTANCE:

Collinson Claims

• [email protected]
• Collinson Claims, Sussex House, Perrymount Road, Haywards Heath, RH16 1DN

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About Globeinsure

GLOBEINSURE is a trading name of Globelink (Cyprus) Insurance Agency & Sub-Agency Ltd, which is authorized and regulated in Cyprus by the Insurance Companies Control Service (ICCS Company Reference Number: 5300) and is licensed to carry out business in all its countries EU. The ICCS is the competent government authority of the insurance sector in the Republic of Cyprus which is responsible for the supervision and regulation of insurance businesses.

The insurer is Collinson Insurance Europe Limited (CIEL). CIEL is incorporated in Malta and subject to EU jurisdiction. www.collinsongroup.com.

Globelink was first established in 1996 for more than a quarter of a century with a successful track record of selling travel insurance. Our original business is based in the UK (Globelink International Travel Insurance Consultants Ltd) where we have served over 1 million customers across the EU.

After 'Brexit' Globelink, in 2017, established our European base of operations in Cyprus to continue selling affordable and good quality travel insurance to our customers living across Europe. Our operation in Cyprus will continue to seamlessly provide the same excellent quality of service you have come to expect from us and with the launch of “Globeinsure” we are proud to now serve our Greek speaking customers in their own language as well as English and will continue with exclusive services in other European languages ​​in the coming future.

We are an independent travel insurance provider, proud of the fact that we consistently maintain top ratings in our Customer Reviews and are constantly evolving our offerings to meet their expectations.

We aim to provide high quality products at reasonable prices and our policies are available to all EU residents as well as residents of Iceland, Liechtenstein and Norway. Our insurance packages are available to any EU permanent resident, regardless of nationality.

We provide Travel Insurance for travelers aged up to 95 years. Whether you're on holiday, working or studying abroad, taking a one-way trip, or even if you're already travelling, we can cover your Travel Insurance needs. You will not receive any advice or recommendation from us. We offer products based on the information you provide on a non-advisory basis and the choice of which product is right for you and whether to purchase is solely yours. Our products are available in English  as well as in Greek and all documents and related services of the Insurance Policy, such as the Handling of Assistance or Emergency Claims, are available in Greek and English.

We provide this information to help you decide whether our services are right for you. If you don't see what you need on our site, please contact our team and we'll do our best to help.

www.Globelinsure.eu and www.Globelink.eu and www.Globelnk.co.uk work together to provide our customers with Travel Insurance products. We share some product description pages and you may be directed from one Globelink website to another to ensure you view and purchase the relevant Globelink products depending on whether you live in the UK or the EU and your language choice. Your Globelink travel insurance remains safe and is still inspected by our carefully selected operators.

Globelink.Insure and Globelink.eu and Globelink.co.uk  work in partnership to provide our customers with Travel Insurance products. We share certain product description pages and you may be directed from one Globelink website to the other to ensure that you view and purchase the relevant Globelink products depending on whether you live in the UK or EU and your choice of language. Your Globelink Travel Insurance remains secure and is still underwritten through our carefully selected underwriters.

Benefits of using Globeinsure

You can buy a Globeinsure Travel Insurance policy if you live within the EU or EEA

Wide range of pre-existing medical conditions covered as standard for free.  

Annual policies cover your children under 18 years to travel with you at no extra cost

Single trip policies are designed for up to 95 years old travellers. Annual policies are available for people aged up to 79.

We know you love cruising, so it is covered as standard on all policies.

Globelink Insurance now covers more adventure activities than ever before.

Milestones / History

Globelink Cyprus launched Globeinsure and introduces our Greek and Cypriot clients to Nico the intrepid traveller.

Globelink Cyprus launched is dedicated Greek language travel insurance programs for insurance agents and travel agents.

Globelink UK launches its pan-European travel insurance initially aimed at the large British ex-patriot communities living in Europe.

Globelink UK pioneers on line travel insurance sales with the launch of its first website in the UK.

CONTACT GLOBELINK INSURANCE

If you can't find an answer to your query on our website, or you need to make a change to your existing policy with us, please contact our team and we will do our best to help you.

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Globelink Travel Insurance   Reviews

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Reviews 3.8.

1,068 total

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Great Customer Service

We have used Globelink several times, the cover is very easy to purchase and well priced. They were also very helpful when I phoned with 'Covid-19' related questions. Highly recommended, great customer service.

Date of experience : 30 April 2021

Reply from Globelink Travel Insurance

Thank you for your detailed feedback. Stay safe and healthy!

Avoid like the plague

As others state, fine until you make a claim and then they don’t want to know. Had to wait 30 minutes on the phone to speak with someone who was beyond hopeless. I paid a fortune for my insurance as didn’t want to take any risks but of course the wriggle out of any claim. Fortunately it was a small claim I was making but I wouldn’t recommend this company to anyone.

Date of experience : 24 May 2023

Globelink uses the services of the claims handler appointed by the insurer of your policy, however, we are disappointed to hear you feel this fell below the high levels we expect from their claims team, we take your feedback seriously, could you please email us back the details based on your comments on submitting a claim to - [email protected] for us to ensure it is passed back to the Underwriters and claim handlers for their immediate attention.

AVOID. They employ Rightpath

I initially found dealing with Globelink a pleasant experience and had several policies with them. Unfortunately when you wish to make a genuine claim you get passed onto a company called Rightpath. Rightpath are basically employed to harass, frustrate and upset you and do anything they can to get you to abandon your claim. They tell you that you failed for various reasons and when you point out their error they try to find another reason for turning down your perfectly honest and reasonable claim. So due to Globelink employing Rightpath, I would certainly not recommend this company and would suggest you avoid.

Date of experience : 23 November 2020

Thank you for your positive comments about Globelink, but we are sorry to see your feedback on Rightpath who employed by the Insurers to handle claims. They operate within strict, FCA codes of service practice and are only able to pay claims that are covered by the terms of the policy. Evidence is required to substantiate all claims. We do however, appreciate its disappointing when a claim isn’t covered. Globelink have recently changed Insurer and Claims Handler, so we hope to welcome you back again as a customer soon.

Terrible Company

A terrible company who are only interested in taking your money. I have had to go through an Ombudsman to get my money back from them. I definitely would not recommend them and would take this opportunity to warn any potential customers that the service they offer is very poor. The company are only interested in getting your money with a poor after service.

Date of experience : 11 November 2022

Thank you for your feedback, Thank you for your feedback Georgina, We are so sorry that you have experienced problems with the claims service. Please note that Globelink uses the services of the claims handlers appointed by the insurer of your policy, Globelink uses the services of the claims handler appointed by the insurer of your policy, Globelink and the insurer of your policy are committed to treating customers fairly and that you followed your policy wording for details of the claims complaints procedure which includes an independent arbitrator should you not agree with the insurers final decision.

I can't download the policy…

I can't download the policy certificate- "Server Error" each time. Two days later - I have now succeeded.

Date of experience : 04 May 2024

Thank you for sharing your experience. We're glad to hear that the issue was resolved and you were able to download your policy certificate. We apologize for any inconvenience caused and appreciate your patience. Safe travels on your upcoming journey!

About as bad as it can be!

Well, “Globelink” answered the phone quickly and were very responsive. Unfortunately, Globelink is only the front end, which only exists to sell policies. The web site will tell you that since 2020, all claims handling has been outsourced to Collinson Group. However, that's not true. It changed again 6 months ago to Healthlink, but they haven´t updated their web site. Contacting Collinson is just another delay in the process of making a claim. Now, if Globelink deign to answer this review, they're going to make some vacuos comment "like send us your details and we'll investigate." So, to review the claims process, check web site, contact Collinson and provide all details, then contact Healthline and provide all details, then write a review on Trustpilot and wait for a new email from Globelink that you can send all details to again. I don't know what happens next - maybe I'm still sleeping on an airport couch somewhere waiting for my insurance company to get me home!

Date of experience : 19 June 2023

We are sorry to see your feedback on Collinson Claims who were employed by the Insurers to handle claims for policies purchased prior to October 2022, since October 2022 the Insurers have updated the Claims Handler for EU residents to Healthwatch.gr. but your particular claims handler contact details, depending on when you purchased your policy, can be found on your certificate of insurance, the policy wording and via the Make A Claim page on the website. They operate within strict FCA codes of service practice and are only able to pay claims that are covered by the terms of the policy. We do appreciate it’s disappointing when a claim hasn’t been assessed so again we ask if you could supply some details of the potential claim to us at Globelink we can pass this back to the Insurers to have these details reviewed as soon as possible for you.

Nothing went wrong but an insurance…

Nothing went wrong but an insurance company should be judged on claims handling, not ease of accepting premia IMO. I´ll award 5 stars if I ever make a claim which is well handled.

Date of experience : 06 December 2022

Thank you for your review, as part of the purchase process we always try to give the best customer service and hope you have many safe and enjoyable trips.

competitive price

competitive price, good customer service, I had no printer and they posted promptly. As customer feed back they should advertise cruise travel is standard part of policy

Date of experience : 29 September 2023

Thank you for your feedback. We are happy to secure your travel.

Holiday insurance claim ignored for months

Since I made a claim for a cancelled holiday back in April (it is now July 20) I have heard nothing from the company apart from a standard email from their unmonitored email box. This is very poor customer service.

Date of experience : 21 July 2022

Further to your call, we are sorry to hear your claim has been delayed, thank you for your email supplying your claims reference number and details, these have forwarded on to the Claims Handlers today by us and we hope you will hear from them shortly. We will keep you updated via email if any further information is needed.

Great service

Great company to deal with, very easy to telephone, hardly any wait at all. Arranged for my documents to be posted and they happily did this. Would recommend.

Date of experience : 15 November 2023

Thank you for sharing your experience with us. We’re happy to secure your travel.

Excellent Service: I was impressed that the phone was…

I was impressed that the phone was answered promptly by a well spoken person. My problem was sorted out very efficiently and almost immediatly followed up with an email. Thank you

Date of experience : 04 September 2022

So easy to apply and price reasonable.

I was very impressed with the ease of applying for my travel insurance. The web site was excellent, snd the process of excluding preexisting conditions was so easy compared with other providers. The price was reasonable too. I would have no hesitation in recommending them.

Date of experience : 14 March 2022

Thank you for your feedback! We are grateful to know you are satisfied with our service.

Very good company

Very good company. Easy to use web site. Excellent over - even for the elderly. Company realises that older people still like to travel. Competitive pricing

Date of experience : 02 September 2022

Very easy to navigate website

Very easy to navigate website. Extreamly good cover as we are in our 60's and the premium was very good.

Date of experience : 14 June 2024

Thank you for sharing your experience! We're delighted that you found our website so user-friendly. It's wonderful to hear that our coverage and premiums are a great fit for you in your 60s. Your satisfaction means a lot to us. Wishing you many safe and enjoyable adventures ahead!

The online purchase was quick and easy

The online purchase was quick and easy, and a very good premium for one year of travel insurance. It’s difficult however to rate an insurance company until one actually has to make a claim.

Date of experience : 10 July 2022

It’s very important for us to hear your views on the buying process and customer experience of Globelink. Travel safely!

A pity that they weren't so efficient since the beginning

UPDATE: Long story Short: my claim was initially Managed by the UK assistance. After 4 months they were still asking for the same documents I already sent twice, then they completely stopped responding. In January I filed a complain and after that the Italian branch took over the claim, which was closed and refunded in 10 Days. The way the Italian branch dealt with the complain would deserve a clear 5, but it cannot completely cancel the initial inefficiency. OLD REVIEW: In late August, I had to curtail the trip because of the death of my father. I immediately sent all the receipts and detailed all the costs that I had. They asked them again a few weeks after , and I sent them. I've been asked for them again in December (sent again). Every time it takes 3 weeks (at least) to get an answer from them. It just seems that they are trying not to pay.

Date of experience : 20 December 2022

Thank you for the update, we can only apologise for the delay, after you emailed us with the information relating to the delay of your claim we brought this to the attention of the Underwriters and their claim team, we are pleased to see that your claim has now been settled.

It’s one of the few organizations that…

It’s one of the few organizations that seem to care about the customer despite most other similar companies dropping out of this kind of service with Covid-19 as an excuse!!! Thank you for looking after us

Date of experience : 06 April 2022

Simple, straightforward and helpful

Everything was simple to navigate online. I had some queries so gave them a call and the lady who answered was very helpful and informative. After the call I felt reassured that they were the right company for me.

Date of experience : 07 July 2022

Thank you for your feedback!We are grateful to know you are satisfied with our servicing. Wish you many memorable and enjoyable trips!

Used this company said no 2021 and so…

Used this company said no 2021 and so far everything good. Love that the online buying of the online nsurance is straightforward and simple to follow.

Date of experience : 24 November 2023

Thank you for choosing Globelink Travel Insurance. We are happy to secure your trips.

Cheap for a reason

The third party claims team sucks. The policy sucks. They won't cover cancelled flights or the new purchased flights. Their forms take forever to fill out and they ask for so much information (more than any other insurance company has). They take forever to get back to you and overall just been a waste of money. Cheap for a reason. Won't make that mistake again

Date of experience : 01 June 2023

Globelink uses the services of the claims handler appointed by the insurer of your policy, however, we are disappointed to hear you feel this fell below the high levels we expect from their claims team, we take your feedback seriously and will ensure it is passed back to the Underwriters and claim handlers for their immediate attention.

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Reviews 3.8.

1,068 total

Most relevant

Always efficient and straight to the…

Always efficient and straight to the point. I have been using the company for years

Date of experience : September 07, 2023

I’ve been using Globlink for 15 years…

I’ve been using Globlink for 15 years and never once had to make a claim.

Date of experience : November 30, 2023

Reply from Globelink Travel Insurance

Thank you for choosing Globelink Travel Insurance. Wish you many memorable and enjoyable trips.

Peace of mind and proven track record…

Peace of mind and proven track record when needed great service as always.

Date of experience : August 02, 2022

Straightforward to arrange my travel insurance

The Insurance was easy to arrange on line and at a fair price.

Date of experience : March 27, 2024

Thank you for sharing your experience! It's wonderful to hear that arranging your travel insurance was a straightforward process for you. We strive to make things as easy as possible for our customers, and we're delighted that we could meet your expectations. Your trust in us means a lot, and we're here to assist you with any future travel insurance needs you may have. Safe and enjoyable travels!

simple and easy to use website

simple and easy to use website. Very clear and easy to follow in order to choose the correct policy for us.

Date of experience : August 01, 2023

Thank you for your feedback. Travel save.

Very good website with easy process to…

Very good website with easy process to subscribe. / register etc…

Date of experience : February 16, 2023

We are really glad that we could provide you with the necessary policy and you were satisfied as a result! Thank you for choosing us.

Fairly easy to manoeuvre around the…

Fairly easy to manoeuvre around the system and pretty straightforward

Date of experience : July 09, 2022

Thank you for choosing Globelink Travel Insurance! We are happy to secure your trips.

Renewing my Annual Insurance Policy was…Quick, Easy and Straighforward.

Renewing my Annual Insurance Policy was quick and easy and the person who I spoke to made the experience a pleasant one.

Date of experience : November 28, 2022

Thank you for your feedback! We are grateful to know you are satisfied, have a good trip!

REPLY IS A COVER UP FOR THEIR FIRM

With reference to the reply about their company.I advised that HWA falsified documents. As for one review who advised Mrs ?? at Globelink was helpful. This is the person who slammed the phone down on me.Advised that the medical form was incorrect with Collinsons name on. That it was the TEC dept had made a mistake. Twice she advised that IT WAS NOTHING TO DO WITH GLOBELINK. The Person who helped was Melissa at Collinsons Collinsons advised that HWA were totally in the wrong how they had treated us. HWA advised that the letter from the Doctor dated 29 September was not an emergency appointment. It was the date of the letter, HWA twice wrote that my husband had chronic diabetes with leg ulcers. which he had not. In fact the doctor in the letters advised that he had had the last three weeks 3 times weekly clinic appointments and that he should carry on for a further 3 weeks. That is what I meant by falsifying documents. Also the woman Elena kept advising I had not sent the recovery form. I in turn advised I had not recieved it, After weeks of this. She replied she had forgotten to send it? Also everything was downloaded and photocopied and sent by courier to Greece. I had a signature to say it had been delivered. They kept advising it had not. Eventually they advised they had received it. The CEO answered a few emails only and wished me all the best with the claim. I also asked him why had it gone to Greece, and why was it taking so long? Never received a reply. Their response to my first review is purely a cover up from Globelink for their lack of help. HWA for their dishonesty. But Collinsons were very helpful and after 4 months advised HWA to return our money which they did, not correctly at first- I take the remark by Alex that it was slander is totally incorrect. Why then did he repeatedly advise he hoped I was succesful with my claim. THis is from the CEO of Globelink. So I would ask why are they not able to help as the Mrs??? repeatedly told me. If they want dispute my review they can contact me as I have kept all their emails. GLOBELINK, THE MRS. THE CEO ALEX, HWA ELENA, THE TWO FALSIFIED LETTERS. EMAILS FROM ELENA WHICH WE CONSIDER THREATENING. All are kept, Including the lovely helpful ones from Melissa at Collinsons.

Date of experience : October 02, 2023

We note your comments regarding contacting you directly if we want to discuss your review further. Kind Regards, Globelink.

Very easy to arrange travel insurance…

Very easy to arrange travel insurance with Globalink. Clear and easy form to fill out

Date of experience : October 10, 2021

Thank you for leaving a review, Mr. Patrick Kelly! It is very important for us to have our customers satisfied. Wish you many memorable and enjoyable trips!

I have just extended the cover

I have just extended the cover, easy to do and instant confirmation.

Date of experience : April 03, 2024

Thank you so much for choosing Globelink International Travel Insurance again and for extending your cover with us! 😊 We're delighted that you found the process easy and received instant confirmation. Your trust and loyalty mean a lot to us. If there's anything else we can do to make your experience even better, please let us know. Wishing you safe and wonderful travels, and we look forward to serving you again in the future! ✈️🌍

I am very happy with the service that I…

I am very happy with the service that I have received , Thankyou Kay and Nicky

Date of experience : February 03, 2022

Thank you for your feedback! We appreciate it and will continue doing our best to provide you with quality service. Wish you many safe and enjoyable trips!

Speaking to Danny who guided me through…

Speaking to Danny who guided me through the process for an 80+year old!!!

Date of experience : March 30, 2023

We are grateful to know you are satisfied with our servicing. Travel safe.

Easy to complete, no fuss, easy to understand

Date of experience : January 19, 2024

Thank you for your review. Travel safe.

Booking annual travel insurance

Everything was simple and straightforward. Good price. Tracy was so helpful.

Date of experience : August 18, 2023

Thank you for your feedback. We wish you enjoyable and safe trips.

Very helpful and good understanding of…

Very helpful and good understanding of a slightly complicated request. Dealt with very professionally

Date of experience : October 06, 2022

The process worked well except that I…

The process worked really well, very straightforward.

Date of experience : April 25, 2022

Thank you for your positive feedback. We are pleased to have been able to help you and that you were happy with our service.

Very easy to set up

Very easy to set up insurance. Simply explained.

Date of experience : June 07, 2022

Thank you for your feedback! We are grateful to know you are satisfied with our service.

Excellent service as usual

Excellent service as usual. Staff very good and helpful making the experience much easier.

Date of experience : March 09, 2022

Thank you for your feedback! We are grateful to know you are pleased with our customer care, we wish you a safe and enjoyable trip.

Easy to use use website and quick to…

Easy to use use website and quick to answer questions.

Date of experience : September 13, 2022