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How the State Department’s Smart Traveler Enrollment Program could help you on your next trip abroad

Editor's Note

Though careful planning and common sense are two of the best ways to stay safe when traveling, security situations can rapidly change in foreign countries.

That's why the U.S. State Department's Bureau of Consular Affairs has created the Smart Traveler Enrollment Program to help keep you up-to-date on relevant security updates from the nearest U.S. consulate, wherever in the world you happen to be.

Here's how to sign up for STEP.

Who should register for STEP?

The primary purpose of STEP is to keep American citizens safe. Here are a few reasons to consider signing up:

• You're traveling to an area that's politically unstable or prone to violence.
• You're taking an extended trip (several weeks or months) where you have limited Wi-Fi access.
• You're traveling for a major event, summit or conference (like the World Cup) that might become the target of protests or attacks.
• You're a minority traveling to an area where you might be targeted as an outsider.
• You'd like an additional safety resource during your trip, no matter the destination.

Some group trips or programs may require participants to enroll. For instance, I had to enroll when I studied abroad in college.

In the event of a rapidly deteriorating situation, such as a coup or natural disaster, STEP can connect you with evacuation efforts or provide important safety information and help you take care of yourself.

How to register

To register, create an account and fill in your personal information and emergency contact details.

Once your account is set up, log in and register each specific trip or residence abroad. You'll repeat this process for each new trip to receive STEP alerts.

You'll then be prompted to enroll any upcoming trips to receive STEP notifications. Select the nearest U.S. consulate to where you'll be staying. Note that "destination" refers to the country (not a specific city, state or territory), and the available options will auto-fill as you type.

Next, fill in the dates of your trip, the reason you're traveling and how you can be reached while abroad. If there are any timely alerts specific to your destination, you'll also be alerted of that information at this point.

Bottom line

It may be helpful to think of STEP like travel insurance: If all goes well, you won't need to use it, and you might even forget you have it.

However, if things go wrong while you're traveling abroad, your local U.S. embassy is the quickest way to get help; the embassy's goal is to ensure all Americans in its jurisdiction are safe and accounted for. This is when STEP notifications can become incredibly important.

The entire sign-up process takes less than five minutes, and the trip registration process takes about 60 seconds.

For additional resources, be sure to follow the State Department on Twitter and bookmark its international travel page for the latest country alerts.

Related reading:

• The difference between CDC and State Department travel warnings
• Confused by State Department travel advisories? Here's what they mean
• If you need a passport quickly, this service may be for you
• Passport processing wait times decrease for the 1st time since February
• Prepare to wait: Current Global Entry processing times are up to 11 months

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See travel advisories and register in STEP

Find out about travel advisories abroad before you plan your trip. Learn about the benefits of the Smart Traveler Enrollment Program (STEP) and how to register.

Check for travel alerts in other countries

Before planning your trip abroad, you can find out if there are any travel advisories in your destination country. These advisories are issued by the U.S. Department of State and include 4 levels of increasing risk:

• Level 1 - Exercise normal caution. This is the lowest level of risk. But be aware there is some risk with international travel, and safe conditions in some countries may differ from the U.S.
• Level 2 - Exercise increased caution. A level 2 alert means you should be aware of heightened risk when you travel.
• Level 3 - Reconsider travel. There may be serious risks involved when you travel to countries under a level 3 alert. 
• Level 4 - Do not travel. In countries under a level 4 travel advisory, there is a higher chance you may encounter life-threatening risks. The U.S. government may also not have the ability to assist you if you experience an emergency.

These travel warning levels are determined by various factors, including:

• Civil unrest
• Disease outbreaks
• Natural disasters

To find out what travel advisories may affect your trip, enter your destination country’s name in the search bar.

Learn about STEP and how to register

What is step.

The Smart Traveler Enrollment Program (STEP) is a free service from the Department of State’s Bureau of Consular Affairs. When you enroll, you will receive emails with news, alerts, and travel advisories about your destination country. With STEP, you can also:

• Be in direct contact during an emergency with the U.S. embassy in the country you are visiting
• Stay in touch with family and friends during an emergency

How to register in STEP

To register for STEP, select “Create account” and enter your personal information, including:

• Date of birth
• Passport number
• Emergency contact information

You can also select your destination country or change it to customize the news and alerts you receive.

Register for STEP.

LAST UPDATED: August 2, 2024

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Ask a real person any government-related question for free. They will get you the answer or let you know where to find it.

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Our mission is to serve the 50+ traveler who's ready to cross a few items off their bucket list.

What Is The Smart Traveler Enrollment Program And Why Do You Need It?

• News and Tips
• Travel News

As the COVID-19 pandemic continues and many countries post record-breaking daily or weekly case counts, the U.S. State Department now cautions that U.S. citizens who travel internationally may face unexpected challenges related to the coronavirus as they attempt to return to the U.S. or travel from one foreign country to another.

One of those challenges is to simply stay up-to-date on various countries’ travel restrictions. 

That’s because governments around the world continue to implement new requirements and even impose new travel restrictions as they strive to keep COVID-19 case counts down in their own countries. The problem, however, is that changes are often implemented quickly with little advance notice, which may take those traveling by surprise.

The good news is that the State Department offers a service that helps U.S. citizens and nationals stay informed about changing conditions in countries they are visiting or plan to visit. 

The Smart Traveler Enrollment Program (STEP) is a free service that enables U.S. citizens and nationals traveling and living abroad to enroll their trip with the nearest U.S. embassy or consulate. That way, they are able to quickly receive important information from the U.S. embassy about safety conditions in their destination country, which helps them make informed decisions about travel plans. Another benefit is that enrolling a trip in STEP makes it easier for the U.S. Embassy to contact travelers with important information about natural disasters or civil unrest in their destination country, or to contact the traveler in the event of a family emergency.

Here’s a quick look at what you need to know about STEP before your next international trip.

Created To Assist U.S. Citizens

Consular officers at U.S. embassies and consulates can help U.S. citizens who run into legal, medical, or financial difficulties while visiting other countries. For example, if a U.S. citizen’s passport is stolen while traveling, staff at an embassy or consulate can help that traveler get a replacement passport. They can also provide the names of English-speaking doctors or local attorneys, as well as provide information about dangerous conditions.

“In a crisis situation such as a natural disaster or severe political instability, the Department of State often takes an active role in providing information and assistance to U.S. citizens in the affected area,” the State Department explains . “We encourage all U.S. citizens travelling or residing overseas to notify the closest U.S. Embassy or Consulate of their contact information so that, in an emergency, we can contact them to provide important safety and security information, or support during a crisis. Enrolling in STEP is an easy way to send your contact information to us online.” 

In addition to Travel Advisories, U.S. embassies and consulates often send alerts about emerging situations in a country. It’s important to enroll your international trip in STEP because these alerts are written specifically for a traveler’s dates of travel and destination.

You can learn more about the STEP service here and create an account to enroll a trip here .

Know Before You Go

If you are planning an international trip, the State Department has two more suggestions for you. The first is to visit its Country Information webpage so you can learn about your destination.

“We provide safety and security information for every country of the world to help you assess for yourself the risks of travel. Each Country Information page contains a Travel Advisory, Alerts, and other important details specific to that country that could affect you,” the State Department explains. “Pay close attention to the entry and exit requirements, local laws and customs, health conditions, and other details to decide whether traveling to that country is right for you.”

The State Department’s Country Information web page may be found here .

The State Department’s second suggestion is to visit its Traveler’s Checklist webpage, which is found here .

That page includes information explaining how to get informed about conditions in a country you plan to visit and ensure you have all necessary documents. It also provides information about three types of insurance: health insurance, evacuation insurance, and additional insurance for unexpected expenses such as those from interrupted or delayed travel and lost luggage.

While you’re thinking about international travel, be sure to read all of our travel news coverage as well as our COVID-19 coverage, including 6 Things The State Department Says You Should Do If You’re Traveling Internationally and 21 Expert Tips For Traveling Internationally Right Now .

Jim Fulcher has been a writer and editor his entire career. In addition to writing, he also enjoys traveling--particularly in an RV. Over the course of numerous trips, Jim has driven an RV through West Virginia, Virginia, Tennessee, Kentucky, Indiana, Illinois, Wisconsin, Iowa, Nebraska, South Dakota, and Wyoming. His favorite national park is Yellowstone, which he has visited three times.

Smart Traveler 4+

Us department of state.

• 4.8 • 6.9K Ratings

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Description.

Smart Traveler, the official State Department app for U.S. travelers, invites you to see the world with easy access to frequently updated official country information, travel advisories, U.S. embassy locations, and more. Smart Traveler also provides access to the State Department's free Smart Traveler Enrollment Program (STEP). STEP enrollment enables the State Department to better assist you in emergencies such as natural disasters, unrest in foreign countries, or lost/stolen passports overseas. During your travels, STEP can help your family and friends reach you in an emergency. Smart Traveler also provides quick access to the Department's Consular Affairs Facebook and Twitter pages.

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Ratings and Reviews

6.9K Ratings

Great visual ratings for each country!

Not sure what reviewer Xxxxxx€£¥%:( is smokin’ but the country rating system is obviously and clearly displayed. Some people just like to troll. Anyways, I’ve been using this app off and on for years and the most recent update really modernized it and made it easier to use. As a matter of fact, the rating system is really neat (especially in the Advisories section) because you can clearly see the number of countries belonging to a specific rating. I just hope our government keeps the app updated all the time because it really is useful.

Excellent App missing one important feature

I love the app so much as it provides all the information that you need while providing a sense of security. The only feature I would love to see is to include the US embassy contact information at the destination. In addition, a 24/7 emergency chat/contact service would be fantastic.

DoS: Please update

We appreciate this app and that the Dept. of State gives us a venue for logging our whereabouts while traveling abroad. That said, everything about this app seems precisely the same as it did when we first used it in Autumn 2017. Visually it is extremely bare-bones. It forces you to re-type absurd amounts of data. It doesn’t allow you to access a pull-down menu of previous travel companions and their data. I understand that DoS often operates on very thin budgets, but something should really be done to get this valued app a mid-life upgrade.

App Privacy

The developer, US Department of State , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

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The developer does not collect any data from this app.

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• Travel Tips

What Is The Smart Traveler Enrollment Program

Published: December 15, 2023

Modified: December 28, 2023

by Annadiane Yoshida

• Safety & Insurance
• Sustainability

Introduction

Welcome to the world of travel! Exploring new destinations, experiencing different cultures, and creating unforgettable memories are just some of the joys of traveling. However, it’s important to prioritize your safety and well-being during your journeys. That’s where the Smart Traveler Enrollment Program (STEP) comes in.

Whether you’re a seasoned globetrotter or embarking on your first adventure, the Smart Traveler Enrollment Program is a valuable resource that can enhance your travel experience and provide peace of mind. In this article, we will delve into the details of what the program is, how it works, and the benefits of enrolling.

Imagine having a trusted partner that keeps you informed about travel alerts, embassy updates, and evacuation notices in real-time. With the Smart Traveler Enrollment Program, you can have that constant support and assistance, ensuring that you can make well-informed decisions and take necessary precautions during your travels.

By enrolling in STEP, you can receive comprehensive information and assistance from the U.S. Department of State, allowing you to stay connected and informed throughout your journey. Whether you’re traveling for business, pleasure, or a combination of both, the Smart Traveler Enrollment Program is a valuable tool that every traveler should consider utilizing.

So, let’s dive in and explore the world of the Smart Traveler Enrollment Program. Discover how this program can become your travel companion, keeping you safe, informed, and prepared as you embark on your next adventure.

What is the Smart Traveler Enrollment Program?

The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Department of State for U.S. citizens and nationals who are traveling or living abroad. It is designed to assist travelers in receiving important information from the nearest U.S. embassy or consulate in their destination country.

The program serves as a communication channel between the U.S. government and travelers, allowing the government to reach out to individuals in case of emergencies or critical situations. At the same time, it enables travelers to receive up-to-date information and guidance on safety and security while abroad.

By enrolling in STEP, travelers provide their contact information, travel itinerary, and other pertinent details to the U.S. embassy or consulate in their destination country. This information allows the embassy to better assist and support travelers in case of emergencies such as natural disasters, civil unrest, or medical emergencies.

The Smart Traveler Enrollment Program is not restricted to specific types of travel – it is beneficial for both short-term trips and long-term stays abroad. Whether you’re embarking on a week-long vacation or relocating to a foreign country for work, enrolling in STEP is strongly recommended.

One of the key features of STEP is that it allows travelers to receive travel alerts and warnings issued by the U.S. Department of State. These alerts provide information on safety and security concerns in specific countries or regions and help travelers make informed decisions about their travel plans.

Overall, the Smart Traveler Enrollment Program acts as a vital tool in keeping travelers connected with the U.S. government while abroad. It provides an additional layer of support and ensures that crucial information reaches individuals in a timely manner, enabling them to make informed decisions for their safety and well-being.

How does the Smart Traveler Enrollment Program work?

The Smart Traveler Enrollment Program (STEP) works by establishing a direct line of communication between travelers and the U.S. embassy or consulate in their destination country. The program operates on the basis of information exchange, with travelers providing their contact details and travel plans to the embassy or consulate.

When a traveler enrolls in STEP, they receive important updates and alerts from the U.S. government regarding the country they are visiting. This information can include travel advisories, security warnings, and notifications about potential risks or emergencies in the area.

Here’s a step-by-step breakdown of how the program works:

• Enrollment: Travelers visit the official Smart Traveler Enrollment Program website and create an account. They fill out a form with their personal details, travel itinerary, and emergency contact information.
• Verification: Once the form is submitted, the information is verified by the U.S. embassy or consulate in the traveler’s destination country.
• Confirmation: Upon successful enrollment, the traveler receives a confirmation email with important program details and contact information.
• Travel Alerts and Warnings: Throughout their trip, travelers receive travel alerts and warnings related to their destination. These updates are sent via email or can be accessed through the STEP website.
• Emergency Assistance: In case of emergencies such as natural disasters, civil unrest, or medical emergencies, the U.S. embassy or consulate can reach out to enrolled travelers to provide assistance and guidance.

It is crucial for travelers to keep their enrollment information up to date. Any changes in travel plans or contact information should be promptly updated in the STEP system to ensure that the embassy or consulate can reach them if needed.

In addition to providing important alerts and assistance, the program also allows travelers to access valuable resources such as local emergency numbers, U.S. embassy contact information, and medical facilities in their destination country.

Remember, enrolling in the Smart Traveler Enrollment Program is not mandatory, but it is highly recommended. It is a simple and effective way to stay connected with the U.S. government and receive essential information that can help ensure a safe and successful journey.

Benefits of enrolling in the Smart Traveler Enrollment Program

Enrolling in the Smart Traveler Enrollment Program (STEP) offers a range of valuable benefits that can enhance your travel experience and ensure your safety and well-being while abroad. Here are some key advantages of enrolling in STEP:

• Timely Travel Alerts: By enrolling in STEP, you will receive important travel alerts and warnings issued by the U.S. Department of State. These alerts provide up-to-date information on safety and security concerns in specific countries or regions and help you make informed decisions about your travel plans.
• Emergency Assistance: In case of emergencies such as natural disasters, civil unrest, or medical emergencies, the U.S. embassy or consulate can reach out to enrolled travelers to provide assistance and guidance. This can be incredibly valuable in navigating unfamiliar situations and ensuring that you have support when you need it most.
• Access to Embassy Services: By enrolling in STEP, you gain access to a range of services offered by U.S. embassies and consulates in your destination country. This includes access to local emergency numbers, contact information for U.S. embassy personnel, and information on medical facilities and resources.
• Peace of Mind: Knowing that you have a direct line of communication and support from the U.S. government can bring peace of mind during your travels. Enrolling in STEP allows you to stay connected and informed, reducing anxiety and ensuring that you have the necessary information to make well-informed decisions.
• Support during Evacuations: In extreme cases where an evacuation of U.S. citizens is necessary, the U.S. embassy or consulate can use STEP to communicate evacuation plans and provide guidance. This ensures that enrolled travelers receive the support and assistance they need to safely leave the affected area.
• Assistance with Lost or Stolen Passports: If your passport gets lost or stolen while you are abroad, enrolling in STEP can be immensely helpful. It enables you to quickly connect with the nearest U.S. embassy or consulate for guidance on replacing your passport and obtaining necessary travel documents.

It’s important to note that enrollment in the Smart Traveler Enrollment Program is free of charge and available to all U.S. citizens and nationals who are traveling or residing abroad. It is a valuable resource that can greatly enhance your travel experience and provide an added layer of support and safety.

Enrolling in STEP is a proactive step that demonstrates your commitment to your own safety and well-being while abroad. It allows you to stay informed, connected, and prepared, enabling you to make the most of your travel experiences with peace of mind.

How to enroll in the Smart Traveler Enrollment Program

Enrolling in the Smart Traveler Enrollment Program (STEP) is a simple and straightforward process. Here are the steps to enroll:

• Visit the Official STEP Website: Start by visiting the official Smart Traveler Enrollment Program website. You can access the website by typing “Smart Traveler Enrollment Program” in your preferred search engine.
• Create an Account: On the homepage of the STEP website, click on the “Create Account” or “Enroll Now” button. This will direct you to a page where you can create your account.
• Provide Personal Information: Fill out the enrollment form with your personal information, including your full name, date of birth, and contact details. You will also need to create a username and password for your account.
• Enter Your Travel Itinerary: Provide details of your travel itinerary, including your destination country, dates of travel, and accommodations. This information helps the U.S. embassy or consulate to better assist you in case of emergencies.
• Emergency Contact Information: Enter the contact information of a trusted emergency contact person who can be reached in case of an emergency involving you while you are abroad.
• Review and Submit: Before submitting your enrollment form, carefully review all the information you have entered to ensure its accuracy. Once you are satisfied, click on the “Submit” or “Enroll” button to complete the process.
• Confirmation Email: Once your enrollment is successful, you will receive a confirmation email from the Smart Traveler Enrollment Program. This email will include important details and instructions on how to access your account.

It is important to note that you should enroll in STEP at least a few days before your departure to provide ample time for verification and processing. However, if you are already abroad and have not yet enrolled, it is still recommended to do so as soon as possible.

Remember, enrollment in the Smart Traveler Enrollment Program is voluntary but highly beneficial. It is recommended for all U.S. citizens and nationals traveling or residing abroad. By enrolling, you gain access to important information, travel alerts, and emergency assistance from the U.S. government, ensuring a safer and more informed journey.

So, take a few minutes to enroll in STEP before your next adventure and give yourself the peace of mind and support you deserve while traveling!

Important information to provide when enrolling

When enrolling in the Smart Traveler Enrollment Program (STEP), it is essential to provide accurate and up-to-date information that will help the U.S. embassy or consulate better assist you in case of emergencies. Here are the important details you should provide when enrolling:

• Personal Information: Provide your full name, date of birth, gender, and nationality. This information helps in identifying you as a U.S. citizen or national and ensures that you receive appropriate support and assistance.
• Contact details: Enter your email address and phone number. It is crucial to provide contact information that you will have access to while traveling, as this will be the primary means of communication between you and the embassy or consulate.
• Travel Itinerary: Include details of your travel plans, such as the countries you will be visiting, your expected dates of arrival and departure, and the addresses of your accommodations. This information helps the embassy or consulate to locate you quickly in case of an emergency.
• Emergency Contact: Provide the contact information of a trusted person who can be reached in case of an emergency involving you while you are abroad. Make sure to inform your emergency contact that you have enrolled in STEP so they can be prepared to receive any communication on your behalf.
• Special Needs: If you have any special needs or medical conditions, it is important to disclose this information during enrollment. This allows the embassy or consulate to provide appropriate assistance or accommodations if necessary.
• Travel Companions: If you are traveling with others, you can include their information in your STEP enrollment as well. This helps the embassy or consulate to keep track of group travelers and provide assistance accordingly.

Remember, the information you provide during enrollment must be accurate and up-to-date. If there are any changes to your travel plans or contact details, it is important to update your information in the STEP system as soon as possible.

Enrolling in STEP and providing the necessary information not only ensures your safety and well-being during your travels but also allows the U.S. embassy or consulate to provide you with the specific assistance and support you may need in an emergency. So, take the time to provide accurate information when enrolling, and enjoy your travels with added peace of mind.

Updating your information in the Smart Traveler Enrollment Program

Keeping your information up to date in the Smart Traveler Enrollment Program (STEP) is essential to ensure that the U.S. embassy or consulate has accurate and current details about your travel plans and contact information. Here’s how you can update your information in STEP:

• Access your STEP Account: Visit the official Smart Traveler Enrollment Program website and log in to your account using your username and password. If you have forgotten your login credentials, follow the instructions on the website to recover or reset them.
• Select “Update My Information”: Once logged in, navigate to the “My Account” or a similar section of the website. Look for an option like “Update My Information” or “Edit My Profile.”
• Edit the Necessary Fields: In the update form, you will see various fields pertaining to your personal information, travel itinerary, and contact details. Edit the appropriate fields that need to be updated.
• Verify and Submit: After making the necessary changes, review the updated information to ensure its accuracy. Double-check important details such as your travel dates, destination country, and contact information. Once you are satisfied, submit the updated information.

It is crucial to update your information in STEP if there are any changes to your travel plans, such as revised travel dates, additional destinations, or changes in accommodations. Changes should also be made for contact information, including email address and phone number, in case you acquire a new phone or SIM card while abroad.

Regularly reviewing and updating your information in STEP is especially important if you are on an extended trip or have multiple travel destinations planned. It ensures that the U.S. embassy or consulate can reach you quickly and provide necessary assistance in case of emergencies or critical situations.

Remember, updating your information in STEP is your responsibility as a traveler. By keeping your information current, you can maximize the benefits of the program and ensure that you receive the most accurate and relevant information from the U.S. government while traveling abroad.

So, whenever changes occur in your travel plans or contact details, don’t forget to promptly update your information in the Smart Traveler Enrollment Program. Stay connected, stay informed, and enjoy your travels with peace of mind!

Frequently Asked Questions about the Smart Traveler Enrollment Program

Here are some common questions and answers related to the Smart Traveler Enrollment Program (STEP):

1. Is enrollment in STEP mandatory?

No, enrollment in STEP is not mandatory for U.S. citizens or nationals traveling abroad. However, it is highly recommended as it provides valuable benefits and ensures that you receive important information and assistance from the U.S. government during your travels.

2. Is there a fee for enrolling in STEP?

No, enrollment in STEP is completely free of charge.

3. Can non-U.S. citizens or nationals enroll in STEP?

No, STEP is open only to U.S. citizens and nationals traveling or residing abroad. However, non-U.S. citizens who have legal residency or immigrant status in the United States may be eligible to enroll.

4. Can I enroll in STEP if I am already abroad?

Yes, you can still enroll in STEP even if you are already abroad. It is recommended to do so as soon as possible to ensure that your information is updated and the U.S. embassy or consulate can reach you in case of emergencies.

5. How often should I update my information in STEP?

You should update your information in STEP whenever there are changes to your travel plans or contact details. It is particularly important to update your information if you have a change in travel destinations, revised travel dates, or new contact information.

6. Can I enroll multiple family members in a single STEP account?

No, each traveler should have their own individual STEP account. This allows the U.S. embassy or consulate to provide personalized assistance and support to each traveler.

7. Can I enroll in STEP for future travel even if I don’t have specific travel plans yet?

Yes, you can enroll in STEP even if you don’t have specific travel plans. However, it is important to update your information once your travel plans are confirmed to ensure accuracy in case of emergencies.

8. What happens to my STEP enrollment information after my trip?

Your enrollment information in STEP is held securely by the U.S. Department of State. Once your trip is complete, your information remains on file for future trips unless you choose to remove it.

9. Will I receive unsolicited emails or calls by enrolling in STEP?

No, the U.S. Department of State only contacts enrolled travelers with important information related to their travel destinations or in case of emergencies. You will not receive unsolicited emails or calls from the U.S. government as a result of enrolling in STEP.

10. Can I cancel my enrollment in STEP?

Yes, you can cancel your enrollment in STEP at any time. Simply log in to your account and follow the instructions to cancel your enrollment.

If you have further questions or concerns about the Smart Traveler Enrollment Program, it is recommended to visit the official STEP website or contact the nearest U.S. embassy or consulate for assistance.

Enrolling in STEP can provide you with important information, support, and peace of mind while traveling abroad. So, take advantage of this valuable program and stay connected with the U.S. government during your journeys.

The Smart Traveler Enrollment Program (STEP) is a valuable resource for travelers, providing a direct line of communication between the U.S. government and U.S. citizens or nationals traveling or living abroad. By enrolling in STEP, you can receive important travel alerts, access critical information and resources, and ensure that the U.S. embassy or consulate is able to provide assistance in case of emergencies or critical situations.

Enrolling in the Smart Traveler Enrollment Program is a proactive step towards prioritizing your safety and well-being while traveling. It allows you to stay informed about potential risks or concerns in your destination country and make well-informed decisions about your travel plans.

With STEP, you can have peace of mind, knowing that you have the support and assistance of the U.S. government behind you. Whether it’s receiving timely travel updates, accessing emergency services, or getting help during evacuations or lost passport situations, the Smart Traveler Enrollment Program is there to assist you.

Remember to provide accurate and up-to-date information during enrollment and promptly update your details if there are any changes to your travel plans or contact information. This ensures that the U.S. embassy or consulate can reach you in case of emergencies and provide the necessary support and assistance.

Enrolling in the Smart Traveler Enrollment Program is quick, easy, and free of charge. It is a small investment of time that can have a significant impact on your travel experience, allowing you to navigate your journeys with confidence and peace of mind.

So, before your next adventure, make sure to enroll in the Smart Traveler Enrollment Program and embark on your travels with the knowledge that you have a trusted partner looking out for your safety and well-being throughout your journey. Travel smart, travel safely, and enjoy the incredible experiences that await you!

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• French Crepe Recipe
• Traditional Pasta Cabonara
• Traditional Scottish Egg
• Pastel/Pasteis de Nata Recipe
• Guinness Irish Beef Stew
• Guinnness Iris Brown Bread
• Hearty Turkey Frame Soup
• Our First Libation of the World-Ginja
• Our Second Libation of the World-Vinsanto
• Our Third Libation of the World-Limoncello
• Our Fourth Libation of the World-Brennivin
• Our Fifth Libation of the World-Aperol
• Our Sixth Libation of the World-Mastiha
• Our Seventh Libation of the World-Grand Marnier
• Our Eighth Libation of the World-Port Wine
• Pubs, Breweries and Bars
• Random Finds: Back in the USA
• Our Master Castle List
• Best Travel Resources and Services for a Stress-Free Vacation
• Best Credit Cards for Travel
• Shop our Amazon Storefront
• The Best Travel Apps for the Savvy Traveler
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• Ryan’s Top Travel Tips
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• How to stay healthy during travel
• Essential Medications for Long Flights: A Nurses Guide
• Travel Medical Supplies

Smart Traveler Enrollment Program (STEP) – A Shrewd Choice for U.S. Citizens

Traveling Overseas? Registering for STEP should be on your to-do list.

Traveling is one of life’s greatest pleasures. If you are reading this, you likely agree. It is one of our happy places and truly feeds the soul. It is both an adventure and relaxation. But as with most things in life, it has inherent risks. It is important not to live in fear of the what-ifs, but it is silly not to do all you can to mitigate those risks. It is always best to be prepared and use whatever tool, especially the free ones at your disposal, such as the Smart Traveler Enrollment Program (STEP) .

There are many ways to protect yourself when traveling, such as travel insurance, which we are huge advocates for all ages. It is the first thing we buy after booking our flights. We all carry home insurance that covers fire loss. How many houses burn down? Very few, but if you are that victim of losing your home to a fire, that insurance helps you rebuild your life, whereas, for most of us, it would be financially impossible without that insurance. When traveling, the same rules apply.

If you want to learn more about the importance of travel insurance, check our blog post – Travel Insurance: Protecting You and Yours .

The second thing we do after buying travel insurance is register for the Smart Traveler Enrollment Program (STEP) . It is a free service provided by the U.S. Bureau of Consular Affairs under the auspices of the U.S. State Department. Your tax dollars are already paying for it.

It is surprising how few people know about this service, especially when traveling to less stable parts of the world. We make sure to ask everyone we know before they leave for an overseas trip if they have registered for the Smart Traveler Enrollment Program (STEP) , and 95% of the time, the response is, what is that? So, let’s chat about why you should register for your next international trip and how quick and easy the process is.

What is the Smart Traveler Enrollment Program(STEP)?

Protecting the lives and interests of U.S. citizens abroad is a core mission of U.S. Embassies and Consulates. The Smart Traveler Enrollment Program is a free service that allows U.S. citizens and nationals traveling and living abroad to enroll in their trip or extended stay with the nearest U.S. Embassy or Consulate. Therefore, they can provide important safety and security information and support during a crisis or emergency.

What are the benefits of enrolling your overseas trip?

STEP could aid you in many ways before and during your trip.

• You’ll receive the latest safety and security information for your destination country so that you can make informed decisions about your travel.
• Emergencies happen at home when you are traveling. STEP will help family and friends get in touch with you in an emergency
• Even in the safest of cities, protests, and civil unrest can occur. The service provides the latest information on what areas to avoid in case of events such as strikes, demonstrations, or lockdowns.
• If you become ill or injured and require hospitalization, they already have all your information and know you are in the country. It will expedite the process of getting guidance on what to do next.
• Natural disasters or terrorist attacks can occur at any time. The local U.S. embassies and consulates will take steps to verify and confirm the safety of the Americans they are there to represent and protect.
• Should you run into legal issues or are a victim of a crime while abroad, they are there to assist you in navigating the process.

Check out our Packing for Success Guide

Why should I register for the Smart Traveler Enrollment Program (STEP)? Can’t I figure this out on my own?

One of the benefits of traveling abroad with a United States Passport is the protection your country provides. The United States is a powerful entity in diplomacy and military strength. Civil and political unrest has impacted many countries, making it risky for Americans who are there. If the U.S. Government knows where you are, through the Smart Traveler Enrollment Program (STEP) , it can plan to offer assistance to you in circumstances where your safety is in danger.

What happens when I enroll?

When you enroll in the Smart Traveler Enrollment Program (STEP) , you stay informed on the current information about your destination country, which comes in various forms.

• Alerts from the U.S. Embassy about safety and security
• Updates on any travel advisory can be health-related, government instability, impending severe weather, or even crime-related.
• If you live abroad, it provides information about U.S. Embassy events and services, town hall meetings, voting info, federal benefits, and legal obligations to the U.S.
• When enrolled in STEP, you stay connected. The U.S. Embassy contacts you and assists in an emergency overseas. If your family or friends in the U.S. are having difficulty getting you urgent news while you’re traveling, the service can use the information in STEP to try and reach you.

Are you tired of Long TSA Airport security lines? Check out our article on How to avoid them .

What can a consulate or Embassy do for me when I am overseas?

Consular officers at Embassies and Consulates can assist U.S. citizens who encounter serious legal, medical, or financial difficulties overseas. For example, if your passport is stolen while traveling, we can help you obtain a replacement to continue your trip. We can also provide the names of English-speaking doctors or local attorneys, give loans to needy U.S. citizens, and provide information about dangerous conditions affecting your overseas travel or residence.

They also perform non-emergency services such as helping with routine passport applications, absentee voting, selective service registration, receiving federal benefits, and filing U.S. tax forms. Consular officers can notarize documents, issue passports, and register U.S. citizen children born abroad. Most embassies and consulates have websites with more information about their citizen services.

In a crisis, such as a natural disaster or severe political instability, the Department of State provides information and assistance to U.S. citizens in the affected area.

Did you know there is a 24-hour number to reach the U.S. Embassy in emergencies for U.S. citizens traveling abroad? Some U.S. Embassies within the country may be reachable 24 hours a day, but if not, the main number is available at all times.

From the U.S. or while using a U.S. cellphone

1-888-407-4747

From overseas

Dial 001 or +1, then 202-501-4444

Privacy Risks?

We all worry about what is happening to the information we share with others. The information you provide to the Smart Traveler Enrollment Program (STEP ) is pretty basic but still personal. There are laws in place to protect the information you give. One concern I hear is then they will know where I am. Here is the bottom line if you use your passport, the system knows where you are. The closest Embassy may not know, though, and you are unaware of what is occurring in that country.

Let’s share some real-life stories

1. On our last trip to Iceland, an exceptionally peaceful and safe country, a work stoppage to protest conditions for workers in the service industry was scheduled. Except for management, all workers were absent from work for 48 hours. This occurred during two of the three days we were there. Some hotels were not as prepared as others. We verified with our hotel they had a contingency plan and what would occur. Restaurants were closed, and no housekeeping was available. It was a bare-bones staff, but they would stay open and do their best. It was not the case at all hotels or restaurants.

2. Before our travels to Spain, we received an email from the State Department warning us of a new crime directed at tourists. It was unique, and we could have easily been victims, not knowing what to avoid and how to prepare.

3. A couple from one of our hometowns was traveling overseas for an extended month. Shortly after departing, their son was in a severe accident. The Embassy assisted in getting the couple home very quickly and escorted them until they were on the plane. Once they arrived in the U.S., they were greeted and expedited through customs to immediately be transported to the hospital to be with their son in the last hours of his life.

4. During the terrorist attacks in Paris, many families desperately tried to reach their loved ones traveling or living in Paris. The families there struggled to get word to their loved ones that they were ok. The U.S. Embassy was able to facilitate the tracking of U.S. citizens and their status. It also guided Americans in Paris on what to do during the crisis.

There are even more great examples

5. While visiting Barcelona, Joelle was there during the annual Catalonia freedom protests seeking independence from Spain. She was there in the heart of it. Though usually peaceful, we were warned there was a potential for violence. Many streets and highways would be blocked and impassable. Details were provided on what areas to avoid. On the morning of her flight, road blockages on the airport route were planned. Due to the advisory, Joelle left early for her flight before the protests began.

6. Some friends were in the Caribbean when a massive hurricane was approaching. There were frequent updates on evacuation plans, where to go for safety, and the services available. Once the storm passed, assistance on how to get off the devastated island was provided.

7. Once in Paris, we received an email warning us of demonstrations likely to get violent. It provided the location, which was where we were planning to be that day. We avoided the area and stayed safe.

8. Transportation strikes are pretty common in Europe. It could make getting to an airport or other destination very problematic. An advanced warning can allow you to have contingency plans.

Traveling soon? Check out our Country Travel Guides .

Registering for Smart Traveler Enrollment Program (STE P)

Now that we have discussed why you should get this valuable service let’s talk about what is involved in registering, not surprisingly. It is quick and easy. It can be done via a computer or a mobile app. We chose the computer as it is faster and easier to navigate. We find the process user-friendly and well-presented.

*If you chose the mobile app, the app could be found in your APP store under Smart Traveler .

A Walk Through the Registration Process

There are four options to choose from on the Home page. (The group option is not visible in the photo above). The bullets below explain each option.

• If you are an infrequent traveler, enrolling in a single trip may be best by clicking the “TRAVELING? Enroll a trip” option.
• The staying-at-home option is to track alerts and warnings occurring in a country you are considering traveling to or have people you know visiting there. Perfect for parents with students traveling abroad.
• Those who travel often can create an account by clicking the “FREQUENT TRAVELER? Create an account” option. An account allows travelers to quickly modify their travel information and enroll in additional trips in the future. Much of your information is prepopulated for future trips so it makes registering even faster.
• A large group of travelers can be enrolled by selecting the “Create Organization/Group Account” option at the bottom of the homepage.

The screens for each step in the Smart Traveler Enrollment Program (STEP) registration process

First screen: answer two questions..

Screen two: Review and accept privacy act information.

Screen 3: Provide your name, date of birth, gender, citizenship, email, phone, and passport number. No address is needed.

FYI If you are traveling with someone, you can enter them into this profile, so you don’t have to register separately. Remember that they will be tied to the lead person registering in an emergency. If at any time you go separate ways during the trip, it may be best for each person to register for themselves .

Screen 4: Provide trip details. You will need at least one address of where you will be staying. If moving around a lot best to add each address.

Screen 5: Provide emergency contact info for someone back home who can be reached in an emergency.

Screen 6: You will be taken to a page of any travel advisories that pertain to this country and other info. Below is from our Greece trip.

Screen 7: One last page to review and confirm your entries.

That is it. You are done. It may take 5-10 minutes if you have the hotel addresses ready.

You will receive an email shortly confirming your trip registration.

Final Thoughts

U.S. embassies and consulates assist nearly 200,000 Americans each year who are victims of crime, accident, or illness or whose families need to contact them in an emergency. When an emergency occurs, or if a natural disaster, terrorism, or civil unrest strikes during your international travel, the closest U.S. embassy or consulate can be your source of information and support. By registering your travels with STEP , you are helping the Embassy locate you when you might need them the most.

Using the Smart Traveler Enrollment Program (STEP) is like having insurance. STEP is voluntary and costs nothing to you. You hope you’ll never have to use it, but it’s good knowing it will be there if an emergency occurs.

Ready to Register Your Trip? Click link below

Smart traveler enrollment program (step).

Have on you at all times the Embassy location and contact details for any country you are traveling in and your passport number. We try not to carry our passports when sightseeing, but we always have a photocopy of the passport. That said, check the specific country regulations before you go, as some do require you to have a passport on you at all times.

We carry a card with all the above info, travel insurance, and medical info. In a crisis or severe injury or illness, you may not want to waste time googling the info or returning to the hotel to get the information.

© 2024  Wanderers Compass  All Rights Reserved

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Want to learn about Wanderers Compass ?

Our top recommended travel products and services, travel insurance, squaremouth.com our favorite travel insurance site.

We could not be stronger advocates of being well-insured—not just for the little stuff but for the big things like medical emergencies. We never leave home without it. Our go-to place is Squaremouth.com . It does a fantastic job with its user-friendly interface and uses top-rated and reputable insurance carriers. They also mediate on your behalf if you have problems.

To empower you as a consumer, we suggest you read our blog post on the importance of travel insurance and how to get the best coverage from top-rated companies for an affordable price.

MedjetAssist Medical transport back home from anywhere in the world

They are the premier global air medical transport. One caveat to travel insurance is that medical evacuation usually gets you to the closest facility to care for you. Medjet gets you back to the U.S. to the hospital of your choice once you are stable enough to fly. A Medjet membership is only for medical transport. Medjet Horizon offers expanded coverage. They have individual trip policies starting at $99 and annual policies for around $300. Most of their policies limit the age to 74.

To learn more about how Medical Evacuation membership with Medjet Assist works, check out our blog post for a more detailed review.  

Accommodations and Airfare

Expedia and vrbo hotels, home rentals, bnbs, flights, and other transportation & tours  .

Expedia is a US-based company whose mission is to power global travel for everyone and everywhere. Wanderers Compass focuses on independent travel, and using sites like Expedia makes that possible. Every aspect of travel you need, from airfare, accommodations, rental car, and cruises to activities to do at your destination, can be booked on Expedia .  

Booking.com Hotels, Home rentals, BNBs, Flights, and other Transportation & Tours 

Booking.com connects millions of travelers to memorable experiences, various transportation options, and incredible places to stay – from homes to hotels and much more. It is one of the world’s largest travel marketplaces for established brands and entrepreneurs of all sizes. It is our preferred booking site.

Transportatio n

Daytrip personalized city-to-city private car transfer service.

Daytrip is an affordable private car service for city-to-city transfers around the world. We love their service, and it costs much less than renting a car. You can enjoy comfortable, stress-free travel with the added bonus of scenic sightseeing stops along your journey. For example, we used them between Budapest and Vienna, making some fantastic stops along the way. Their professional drivers and customizable routes ensure a smooth ride while allowing you to explore hidden gems and local attractions.

To learn more about how Daytrip, check out our blog post for a more detailed review.  

Travel Experiences

Viator the leading marketplace for travel experiences.

Viator believes that making memories is what travel is all about. And with 300,000+ experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. We use them often during our travels and love their liberal cancellation policy.

Communication products for seamless connectivity overseas

Gigsky international esim data plans local prices. no roaming. fastest networks..

GigSky eSIM keeps travelers seamlessly connected worldwide without the hassle of swapping physical SIM cards or facing unexpected roaming charges. With affordable data plans and instant activation, you can enjoy reliable internet access in over 190 countries, making travel more convenient than ever. They have a great offer, a 100 MB data plan for free, and no credit card is required. They are that confident you will love their product!

Enjoy 10% off all GigSky Plans (except cruise and inflight) with our discount code WCOMPASS10

To learn more about how GigSky, check out our blog post for a more detailed review.

Wanderers Compass Amazon Storefront An excellent source for all travel essentials and guides that we have vetted ourselves

Amazon is one of the most comprehensive online shopping sources in the world. Teams worldwide provide lower prices, better selection, and rapid delivery on behalf of customers. They offer a vast inventory, and their 1.7 million small and medium businesses worldwide selling on Amazon.com offer extensive options to customers.

This article contains affiliate links. If you use these links to buy something, we may earn a small commission at no additional cost to you. Thank you!

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GZHM 12V Smart Car Cup Cooler and Warmer | Portable Cooling and Heating Travel Cup Holder for Car | Reliable and Easy to Use Small Cooler for Car (Black)

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• 【Cooling and Heating】: GZHM's smart car cup cooler and warmer provides the perfect moderate capacity for your daily beverage needs without taking up too much space in your car. Enjoy your cold beverages in the summer or hot coffee in the winter, whether traveling, working, or outdoors.
• 【Reliable】: This smart cup for car is not just a cup. It's equipped with over current, over voltage, and over temperature functions to ensure your safety and the safety of your vehicle, giving you peace of mind during your journey.
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Our 12V GZHM Smart Car Cup Cooler and Warmer is a reliable travel companion that brings you the convenience of a portable fridge and a travel cooler for car. It features a plug-and-play design that lets you easily switch modes for cooling or heating your drinks. Ideal for personal or family use during road trips, commuting, picnics, or just enjoying your favorite beverage at the right temperature.

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Covid-19 and travel, research your destination, get the right travel insurance, organise your passports and visas, think about your packing, organise your travel money, copy your documents, plan to stay healthy.

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Family and relationship matters, keep in touch, biosecurity requirements, where to start.

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• Read and subscribe to the latest travel advice at smartraveller.gov.au and follow Smartraveller on social media. Local restrictions do change – sometimes at short notice. Make sure you’re informed and be prepared for travel in a changing environment.
• Get comprehensive travel insurance. Ensure it covers you for the places you’ll visit, the things you’ll do and any pre-existing medical conditions you have.

Check the expiry date of your passport before you travel. Some countries won’t let you enter unless your passport is valid for 6 months after the date you plan to leave that country.

• Ask about recommended vaccinations and other health precautions. Vaccinations can be an entry requirement for some countries. Check your medication – certain medicines are illegal in some countries.
• Make sure you have the right visas for the countries you’re visiting or transiting, and check other entry or exit requirements.
• Check if you’re regarded as a national of the country you plan to visit, and whether dual nationality will have any implications for your travel plans.
• Make copies of your passport, visas and insurance policy. Carry them in a separate place to the originals and leave a copy with someone at home.
• Risks are often greater overseas. Be careful and don’t take any risks you wouldn’t consider at home.
• Obey the laws of the country you’re visiting, even if they appear harsh or unfair by Australian standards. Don’t expect to be treated differently from locals just because you’re Australian.
• Keep in contact with friends and family back home. Give them a copy of your itinerary before you go so they know where you are. Let them know if you won’t be contactable for an extended period.

COVID-19 has changed international travel.

It’s important not to underestimate how difficult travel is during a pandemic. It’s highly unpredictable, and far more complex.

Due to the health risks from the COVID-19 pandemic and the significant disruptions to global travel, Smartraveller advice to Australians about the risks of travelling at this time is more important than ever.

Many countries continue to change restrictions for travellers due to COVID-19, sometimes at short notice. It’s your responsibility to research and know the local laws and restrictions in your destination.

You could face fines or penalties if you break these laws. Follow the advice of local authorities and subscribe to Smartraveller to receive the latest updates for your location.

Since the start of the pandemic, the Australian Government has implemented stricter border measures to protect the Australian community from COVID-19. You may need to abide by additional departure and re-entry measures when you travel. Up-to-date information on current measures at your time of travel is available at the Department of Home Affairs website at homeaffairs.gov.au.

Travel zones

There are travel zones where COVID-19 border restrictions have eased, either in Australia, internationally or both. Travel zones may involve:

• excluding certain destinations from Australia’s outward travel ban
• allowing quarantine-free travel to and from certain destinations
• reducing or removing COVID-19 testing requirements.
• If you’re considering travel, think carefully about whether you’re willing to accept certain risks before you go, including:
• contracting COVID-19 while overseas
• the reduced frequency and increased cost of international flights
• limited consular assistance – don’t assume the Australian Government can get you home
• international border and movement restrictions, often changing at short notice.

Our network of embassies, high commissions and consulates around the world continue to provide you with up-to-date local advice and support throughout this difficult period. Be aware that consular services may be limited due to local measures in place to control COVID-19.

If you’re able to travel and plan to do so, we strongly recommend you know the risks. Get travel insurance, read this booklet and subscribe to smartraveller.gov.au to stay up to date with the latest travel advice.

Returning to Australia

If you’re overseas and wish to return to Australia, be prepared for delays and disruptions due to global COVID-19 travel restrictions. Read and subscribe to the travel advice for the country you’re in and any you may be transiting, as local restrictions can change at short notice. When you return to Australia, you’ll need to abide by any additional re-entry measures in place, such as quarantine and COVID-19 testing. See the website of the Department of Health for the latest entry requirements .

For up-to-date COVID-19 advice, see:

• Smartraveller
• Department of Home Affairs
• Department of Health

Before you go

The better prepared you are, the safer and more successful your travel will be.

Access our full range of travel information to help you prepare for overseas travel.

We have useful advice on:

• health issues
• safety and security
• local laws, customs and contacts
• getting around safely
• entry and exit requirements.

We can help you consider the level of risk you may face, so you can make informed decisions about where and when to travel overseas.

Smartraveller uses 4 levels of travel advice for all destinations:

• Level 1 : Exercise normal safety precautions.
• Level 2 : Exercise a high degree of caution.
• Level 3 : Reconsider your need to travel.
• Level 4 : Do not travel.

Our travel advice is updated regularly. You can subscribe  to get the latest updates to our travel advice and news – it’s a free service.

We strongly encourage you to subscribe as soon as you’re thinking about heading overseas so you’re well informed for your trip. You can choose to:

• receive travel advice and news updates by email as we publish them
• receive SMS critical alerts for your destinations
• receive a daily email with all updates from the previous 24 hours
• unsubscribe at any time.

Follow Smartraveller on Facebook  or Twitter for updates. Extend your research by reading guidebooks or visiting travel websites. Talk with family or friends who are familiar with the countries you plan to visit.

Travel doesn’t always go as planned. If you’re going overseas, travel insurance is as important as a passport. Without it, you or your family could suffer financially if things go wrong. No matter who you are, where you’re going or what you’re doing, get insurance. If you can’t afford travel insurance, you can’t afford to travel.

Travel insurance policies are changing. Make sure your travel insurance covers the areas you intend to visit and suits your travel plans. Remember to ask if it covers:

• medical expenses for injury or illness
• medical evacuations back to Australia
• any pre-existing medical conditions
• the theft of valuables
• damage to luggage and personal belongings
• sports and adventure activities, such as skiing or hiring a motorcycle
• cancellations or interruptions to flight plans.

Accidents can happen to anyone, including on short trips to familiar locations. Medical costs overseas can reach hundreds of thousands of dollars.

If you’re travelling with family members, you may be able to arrange travel insurance for your whole family under the one policy. Cover varies from policy to policy though, so be sure to check the fine print.

If you plan to rely on the travel insurance provided by your credit card, confirm you’re covered for your personal circumstances, including all of your destinations, activities and pre-existing medical conditions.

Be aware that some policies don’t offer refunds and your insurer may cancel your coverage if the safety and security of your overseas environment changes. The terms and conditions of your policy will determine whether you’re entitled to a refund if the Department of Foreign Affairs and Trade (DFAT) changes the level of the travel advice for that location. This will vary from policy to policy, so be sure to shop around.

As a result of the COVID-19 pandemic, insurance providers and policies continue to evolve. Some cover COVID-19 and some don’t. Do your research, find a policy that’s right for you and know what you’re covered for. The Australian Government is limited in how and when it can help Australians overseas. It’s important you understand our limits. There are many examples of Australians facing financial difficulties trying to cover costs when things go wrong.

• take personal responsibility for your situation when you travel, including your finances
• take out appropriate insurance for your trip.
• pay for your medical treatment overseas
• pay for a medical evacuation to Australia or a third country
• pay your bills.

Consular services must not be your 'back-up plan' if things go wrong and you need money. Instead, you’ll generally need to depend on your travel insurer for financial help and practical support in times of trouble.

For more information, see the travel insurance  page.

Make sure your passport has enough validity

What if you lose your passport or someone steals it.

By law, you must report the loss or theft of your passport without delay.

Overseas: Contact an Australian embassy, high commission or Consulate.

In Australia: Call the Australian Passport Office on 131 232.

If your passport is stolen, report the incident to the police and get a copy of the police report. You’ll be asked to present the report when you replace the passport.

What if your passport is damaged?

Call the Australian Passport Office on 131 232 or visit an Australian Passport Office, Australian embassy, high commission or consulate to check if your passport is usable for international travel.

More information is available on the Australian Passports Office  website or:

• Australia : Call the Australian Passport Office on 131 232.
• Overseas : Contact your nearest Australian embassy, high commission or consulate .

Get the right visas for the countries you’re visiting or transiting. Visa conditions change regularly so before every trip check the relevant foreign embassy or consulate of the destinations you plan to visit. Contact details for foreign embassies are available at the Department of Foreign Affairs and Trade .

• Each country or territory decides who can enter or exit through its borders.
• In most cases, tourist visas don’t allow you to work in a foreign country, including voluntary or unpaid work.
• Visa and entry permit conditions and expiry dates must be strictly followed. In some countries, visa overstay can lead to arrest.
• Visa scams are common. Check Smartraveller travel advice for the correct visa links or contact the embassy or consulate of the countries you plan to visit.
• DFAT in Australia and Australian missions overseas can’t help you arrange visas for other countries.

Check if you’re a dual national

If you or your parents were born in another country, you may be considered a citizen or national of that country, even if you’re also an Australian citizen. Before you leave, check the implications of local laws for dual nationals – for example, you may need to do military service in the country of your other nationality.

If you have dual citizenship, you should use your Australian passport when leaving and returning to Australia.

Some countries may not recognise your Australian citizenship if they consider you a national of their country, even when you’re travelling on an Australian passport. They may not permit Australian consular assistance to be provided to Australian citizens who, according to its laws, are considered to be its own nationals.

If you hold another country’s passport, seek advice about using it from the country’s embassy or consulate before you leave. For further information, see the Advice for dual nationals .

Australian citizens

If you’re an Australian citizen, you need to present a current Australian passport on your arrival to Australia. Australian citizens who travel without an Australian passport might have their entry delayed until their identity and claim to Australian citizenship is verified.

If you hold a visa and then become an Australian citizen, that visa ends and you can’t travel on it. When you enter Australia, you’ll enter as an Australian citizen.

Check the Civil Aviation Safety Authority website to ensure the items you’re packing are not dangerous goods.

You can also download the ‘Can I pack that?’ dangerous goods app to help you determine what you can and can’t pack, and learn how to pack items safely.

Information about what you can and can’t carry in your luggage is available from the TravelSECURE  website.

• Check if your medication is considered illegal or a controlled substance overseas.
• Obey the law – don’t purchase, use or travel with illegal drugs.
• Pack and secure your luggage yourself so you know what you’re carrying.
• Never carry anything into or out of another country for someone else.
• Don’t leave your bags unattended in public areas or with a stranger.
• Don’t use bags that don’t belong to you. Illegal drugs have been found in suitcases won as ‘prizes’ in online competitions. You may not be able to see the drugs at first glance, but security detection systems are likely to.

There’s no limit to the amount of physical currency you can bring into or take out of Australia. However, you must declare amounts of $10,000 or more in Australian currency or foreign equivalent.

If requested by an Australian Border Force or police officer, you must also disclose any promissory notes, traveller’s cheques, personal cheques, money orders, postal orders or other bearer-negotiable instruments, regardless of value.

More information is available from  AusTRAC  .

Before you go:

• Find out the currency most commonly used at your destination and whether ATMs are widely available.
• Organise options for accessing your money overseas, such as debit and credit cards, travel money cards, traveller’s cheques and cash.
• Tell your bank you’re travelling and check if your cards will work.
• Research how much local and foreign currency you can take into your destination .

Centrelink payments

There are rules about how your Centrelink payments or concession cards may be affected if you leave Australia. More information is available at servicesaustralia.gov.au.

Take copies of your important documents. Leave one set of copies with someone at home and keep another set with you, separate from the originals.

Documents can include your:

• travel insurance policy
• itinerary and tickets
• vaccination records
• credit card numbers and traveller’s cheques
• driver’s licence or international driving permit.

You’re responsible for managing your physical and mental health and accessing medication and medical equipment while overseas. Read up on the health issues affecting the countries you’re travelling to in our travel advice for your destination before you go.

Mental health and wellbeing

Taking care of your mental health is important. Advice on mental health and details of a range of wellbeing resources available to Australians overseas can be found at smartraveller.gov.au.

Vaccinations

• Make an appointment with your doctor or travel clinic at least 8 weeks before you depart and find out what vaccinations or health checks you need for your destination. Remember that some vaccines need time to take effect or more than one dose.
• For information on COVID-19 vaccines , see website for the Department of Health.
• Read about key health risks for your destination in our travel advice. You may need to meet certain health requirements to enter and exit your destination. For more information, contact your destination’s embassy or consulate in Australia before you depart.

Travelling with medications

Before you leave, check that the medication you plan to take is legal in the countries you’re visiting. Some medications may be legal but require a permit.

It’s an offence to carry or send Pharmaceutical Benefits Scheme (PBS) medicine overseas unless it’s for your own personal use or for someone travelling with you. You could be fined $5,000 and spend 2 years in prison if you break this law. More information is available from  Services Australia  or by calling 1800 500 147.

Taking medicines overseas

Keep a copy of your prescription or a letter from your doctor detailing your medication and leave your medicines in their original pharmacy packaging.

Read the travel advice for your destination and learn about the local laws or cultural considerations around medication.

Pack enough medication to stay in good health on your trip.

Make emergency plans in case things go wrong.

Reciprocal health care agreements

Australia has reciprocal health care agreements with 11 countries. These countries provide some emergency care to Australians.

Most agreements specify the care must be urgent and medically necessary. They usually need a co-payment from the patient.

A reciprocal health care agreement is not a substitute for insurance. You still need travel insurance.

For more information and a full list of countries, see our page on reciprocal healthcare , visit Services Australia or call 1800 500 147 from within Australia or +61 2 8633 3284 from overseas.

Flying safely

If you’re concerned your airline may question your fitness to fly, check their health requirements first and, if required, get a letter from your doctor confirming that you’re fit for air travel.

If you have a disability , contact your airline to find out about services such as shuttles, seating arrangements and special meals. Check the equipment they’ll allow on board.

If you need to carry needles and syringes, take a letter from your doctor explaining why you need them and seek early advice from your airline on how to comply with airport and air travel security regulations.

Due to COVID-19, most airlines require you to wear a mask while on board their planes. Some also have pre-departure COVID-19 testing requirements. Check with your airline before you fly to make sure you meet any necessary requirements.

To find out more about healthy travel and vaccinations, see:

• World Health Organization
• National Immunisation Program
• Smartraveller ‘Health’ pages

While you’re away

When Australians travel, we’re far from our regular support networks. Learn what you can do in times of trouble, and how and when consular services can assist you while you’re away.

Make smart decisions while you’re away

You’ll enjoy your time overseas more if you don’t get sick or injured. You can make choices that reduce your risks.

• Attending a public gathering? Make sure you’re aware of any local restrictions in place and know the health risks. You may need to wear a mask. Make sure you practise social distancing and wash or sanitise your hands.
• Eating with your hands? Wash them first. Make sure they’re dry to reduce the risk of diseases –  traveller’s diarrhoea is the least of your worries.
• Riding a motorbike or scooter? Check if you need a licence. Wear a helmet and proper protective clothing. Think about road safety, just like you would in Australia.
• Exploring street food and local cuisine? Choose vendors and restaurants that look clean and are popular with locals.
• Partying or getting romantic with someone? Use a condom. Not just for birth control, but to prevent sexually transmitted infections (STIs).
• Going on a road trip? Learn about the road rules and follow them. Stay within the law. Think about road safety and you’ll be less likely to have an accident and need medical assistance overseas.
• Getting a tattoo? Choose a shop with high safety and hygiene standards. Always ensure they use fresh needles. If you make a bad choice, you can catch an infectious disease, including HIV/AIDS.
• Going overseas for a medical procedure? Choose your hospital and surgeon wisely. Standards vary – a bad choice could lead to serious and expensive complications.

Read Smartraveller travel advice for country-specific risks to your safety and security. For the latest updates, subscribe to and follow Smartraveller on Facebook or Twitter. Always be aware of ‘Do not travel’ areas listed in the advice and stay up to date while travelling.

Some countries have a high crime rate and are prone to crimes including armed robbery, sexual assault, mugging, carjacking and kidnapping. Most crimes are opportunistic, such as pickpocketing or bag snatching.

Be careful about your personal security and belongings in public places and take precautions. Keep money and valuables out of sight and avoid displays of wealth.

ATM and credit card fraud, including skimming, can occur. Keep your credit card in sight to ensure your details are not copied. Avoid using ATMs that open onto the street and instead use ATMs in controlled areas such as banks or shops.

Where possible, use official taxis or reputable ride-sharing companies that can be booked by phone or app or from major hotels and inside airports. Don’t share taxis with strangers. Be wary if you’re approached at the airport by private drivers. In some countries, extortion and robbery can occur in unauthorised taxis.

Food and drink spiking is common around the world. Never leave your food or drink unattended or in the care of a stranger.

Demonstrations and civil unrest

Avoid all protests, demonstrations and rallies. Even peaceful events can turn violent without warning.

Read the Smartraveller travel advice for your destination. See advice under the ‘Safety’ heading for your destination at smartraveller.gov.au.

Find out if some areas or regions are more prone to unrest. If possible, avoid those areas.

Keep an eye on current events in your destination. Monitor local and international media for information about possible safety or security risks.

Check if there’s an upcoming election in your destination. During election periods, unrest and violent protests can happen.

Find out if there’s increased tension around controversial social or political topics. This can lead to unrest.

Know the history of your destination. Unrest often occurs around anniversaries of major events, especially politically or socially divisive dates of remembrance.

International terrorism remains a threat to Australians living and travelling overseas. Terrorists continue to carry out attacks across the world. They target locals and foreign tourists. The threat in some destinations is very high. The Australian Government’s ability to provide consular assistance is limited in these places.

Research local transport and tours

When organising your itinerary, check out the ‘Local travel’ section in the travel advice for your destination and read the ‘Getting around’ page at smartraveller.gov.au.

Some transport and tour operators don’t have adequate safety equipment or follow recommended maintenance standards. Research the company you plan to use and make sure your travel insurance covers the activities you’ll undertake.

Learn about road conditions and the traffic culture of the places you plan to visit.

Understand that driving and riding overseas can be very different from back home, even in countries considered quite similar to Australia. If you do the wrong thing, you could end up in trouble. You could cause an accident, injuring yourself or others. Another driver may assault you (road rage), or authorities may arrest and jail you.

It’s your responsibility to find out the local driving systems and comply.

• Learn the laws: whether to keep left or right, who to give way to and other road rules.
• Follow the etiquette: find out about considerate merging, lane splitting and flashing.
• Honking: it’s polite and expected in some places – especially to let pedestrians know you’re there. In others, it’s illegal in most non-urgent scenarios.
• Check what licence you need: International Driving Permit, Australian driver’s licence or motorbike licence. If you’re staying long term, you may need a local licence.

Aviation safety and maintenance standards vary throughout the world. Some countries have lower aviation safety and security standards than Australia. This can be a particular risk for domestic flights overseas. Before you book, research the safety standards for any airlines and aircraft you plan to take.

More information is available in our ‘ Getting around ’ page.

Obey the law

It’s your responsibility to research the local laws in your destination – and obey them.

Like in Australia, ignorance is no excuse for breaking the law. In some countries you could break the law without intending to. Local police are unlikely to accept ‘I didn’t know’ as an excuse.

If you break the law, you could be arrested or jailed. If imprisoned, you’d have to work with the local legal and prison systems, as we’re limited in the assistance we can provide.

In some cases, you may be bound by Australian laws as well. Check the ‘Local laws’ section in each country travel advice before you go.

Consular services and the law

Be aware that the local laws and penalties of each country you visit also apply to you. The Australian Government can’t get you out of trouble or jail. The Consular Services Charter explains what the Australian Government may do to assist Australians overseas. It also sets out what we can’t do. 

Never buy, use or travel with illegal drugs when overseas. You’re subject to all local laws and penalties in your destination, including those that may appear harsh by Australian standards. These can include the death penalty. Even small amounts of recreational drugs or some prescription medications can get you arrested or jailed.

Extraterritorial laws

The provision of consular assistance to Australians doesn’t protect you from the consequences of actions that are prohibited under Australian law. Consular officials have to report serious criminal misconduct of this kind to the Australian Federal Police.

Some Australian criminal laws, such as those relating to money laundering, bribery of foreign public officials, terrorism, human trafficking, modern slavery and forced marriage, apply to Australians when they’re overseas.

Australians also risk prosecution under Australian law if they engage in hostile activity overseas, or if they travel with the intention of engaging in hostile activity overseas. For more information, see the Australian National Security website. .

Australian authorities are committed to combating sexual exploitation of children by Australians overseas. Australians may be prosecuted at home under Australian laws that criminalise engaging in child sexual abuse and child abuse material while outside Australia. These laws provide severe penalties of up to 25 years’ imprisonment. For more information, see our ‘ Child sex offences ’ page.

Violations of Australia’s child sex laws should be reported to the Australian Federal Police by calling 131AFP (131 237) from within Australia or +61 2 5127 0005 from overseas. Alternatively, the matter can be reported anonymously to Crime Stoppers on 1800 333 000.

You can also complete a Transnational Child Sexual Exploitation report online at afp.gov.au or by writing to the:

Evaluation and Referral Centre Australian Federal Police GPO Box 401 Canberra ACT 2602 Australia

It’s important to respect local cultures and customs when travelling.

• Research the local customs of the country you’re travelling to and, if in doubt, seek local advice.
• Dress appropriately. Consider your clothing in the context of the culture you’re visiting. Many countries are more conservative than Australia. They may have different standards for women and men.
• Show respect when visiting cultural, historical and sacred sites. In some countries, inappropriate or indecent behaviour can lead to arrest.
• Always ask permission before taking photos of people and respect their wishes if they decline. In some countries, it’s illegal to take photos of certain places, such as government buildings, airports and ports or police or military property.
• In some countries it’s not acceptable for couples to be very affectionate in public. Laws and attitudes towards lesbian, gay, bisexual, trans and intersex (LGBTI+) travellers around the world can be very different from those in Australia, and this can create risks for LGBTI+ travellers. Check the ‘ Advice for LGBTI+ travellers ’ page. and each country travel advisory for more information.

If your child is born overseas, you must first apply for citizenship by descent and have this approved before an Australian passport can be issued. For information on registering a child by descent, see homeaffairs.gov.au .

Information about overseas adoption and surrogacy is available from the Department of Home Affairs .

Child custody

Before you leave Australia with your child, make sure you get consent to do so from any person or institution that has parental responsibility, or get a court order permitting their travel. If you don’t do this, you may be committing a crime. Many countries have reciprocal arrangements with Australia, recognising parenting orders, but some don’t, so be sure to check before you travel.

For more information, see the ‘ Travelling with children ’ page.

Relationships

Some countries’ legal systems impose strict limits on women’s rights. While these may be harsh by Australian standards, they’ll apply to you when you’re in that country. Make sure you read the travel advice for each destination before you travel.

Be wary of relationships started over the internet. Cyber-dating scams are common and Australians have lost large amounts of money on sham marriage partners. In some instances, relationship scammers kidnap and hold to ransom Australians who’ve travelled overseas to meet their online partner.

If you’re going overseas to get married, you must work within the legal systems of Australia and the country you’re getting married in. Make sure you check the legal, cultural and religious implications for yourself, your partner and any current or future children. If you need advice specific to your destination, contact the local embassy, high commission or consulate.

Each year, DFAT receives thousands of calls from worried family members and friends who haven’t heard from someone who is travelling. Keeping in touch not only saves your friends and family a lot of worry, but it can also make it easier to find you in an emergency.

• Leave a copy of your itinerary with your family or a friend and let them know if it changes.
• Arrange options for staying in touch with family and friends while overseas (mobile phone, pre-paid or post-paid international calling card, SMS, social media, email, etc.).
• Tell your family and friends how often they’ll hear from you and stick to your word.
• Let your family and friends know if you’re travelling to a remote area and won’t be contactable.

More information

The Smartraveller website has useful travel hints for specific travel groups, including:

• Australians with mental health concerns
• business travellers
• dual nationals
• LGBTI+ travellers
• people living and working overseas
• mature travellers
• school leavers
• travellers with a disability

It also has information about how to cope with unexpected events overseas, including:

• being arrested or jailed
• crises or natural disasters
• medical emergencies or needing medical assistance
• money problems
• sexual assault
• when someone has died
• when someone is missing

Coming home

When you return to Australia, there are a few basic things you can do to make your re-entry quicker and easier:

• Have the correct documents completed and ready.
• Make sure you declare any items that may be restricted or prohibited or carry diseases.
• Know your duty-free allowances.
• Familiarise yourself with any COVID-19 re-entry measures – quarantine arrangements, testing requirements and the traveller declaration.
• Smartraveller: COVID-19 and travel

Standard Australian immigration and biosecurity requirements apply to all incoming passengers.

Australia has strict biosecurity requirements to help minimise the risk of exotic pests and diseases entering the country. You must comply with biosecurity requirements before entering Australia. Luggage is screened using detector dogs, X-ray machines and baggage inspection. If you’re caught carrying undeclared biosecurity risk goods, you could be fined or prosecuted.

You may need to show a yellow fever vaccination certificate on your return to Australia if you have visited a yellow fever risk country. Additional biosecurity requirements related to COVID-19 may also apply. More information is available at the Department of Health  website. .

You must declare certain foods, plant material and animal products to a Department of Agriculture, Water and the Environment biosecurity officer. If you have goods you don’t wish to declare, you can dispose of them in bins in the airport terminal. In many cases, the goods you declare will be returned to you after inspection.

Failure to declare certain items of biosecurity risk can result in visa cancellations for non-Australian residents. You should declare any items you’re unsure of to avoid this outcome.

If your goods don’t meet Australia’s import requirements, they may be directed for treatment, export or destruction at your expense.

Prohibited goods

Other items that are controlled must be declared on arrival, including:

• firearms, weapons, tobacco and ammunition
• performance-enhancing and image-enhancing drugs
• medicines including prescription medications, alternative and herbal medicines, vitamins and mineral preparation formulas
• currency – $10,000 or more in physical Australian currency or foreign equivalent or other bearer-negotiable instruments
• protected wildlife such as coral, orchids, caviar, ivory and hunting trophies
• agricultural and veterinary chemical products
• illegal pornography and child exploitation material
• heritage-listed goods such as works of art, stamps, coins, archaeological objects and specimens
• defence and strategic goods.

Wildlife products

• As well as approval from the Department of Home Affairs, many wildlife products require approval from the Department of Agriculture, Water and the Environment to allow entry into Australia. ‘Wildlife’ includes (but is not limited to) any whole, part or derivative of a plant or animal, either living or non-living.

For more information, see:

• Department of Agriculture, Water and the Environment
• Department of Home Affairs

Getting help overseas

Sometimes things don’t go as planned. Know what to do if you find yourself in an emergency situation.

Depending on the nature of your emergency, your best option may be to contact your family, friends, airline, travel agent, bank, tour operator, employer or travel insurance provider.

The Smartraveller travel advisories list emergency contact numbers for each destination. Be aware that enforcement and ethical standards for police and security authorities vary between countries. Always remember to get a police report if you report a crime.

Travel insurance companies often have 24-hour call centres that you can contact from anywhere in the world. If you get sick overseas, are a victim of crime or are involved in an emergency, contact your travel insurance provider as soon as possible. Carry your travel insurance policy information and contact numbers with you.

Consular services

If you have exhausted these options and are still facing serious difficulties, the Australian Government may be able to assist you. DFAT provides consular services to Australians facing serious difficulties overseas in line with the Consular Services Charter . These include:

• assisting Australian citizens in difficult situations overseas, including serious injury, illness or death, and arrest and detention
• providing support during crisis situations and international emergencies
• Delivering information and advice to help Australians help themselves and avoid difficulties overseas
• issuing passports and travel documents to Australian citizens
• offering a limited range of notarial services, such as witnessing and legalising documents, and administering oaths and affirmations (fees apply).

The Consular Services Charter outlines the consular assistance that can be provided to Australians overseas, and a range of tasks that are outside the consular role.

In some countries, Canadian missions provide assistance to Australians. Up-to-date contact information for Australian and relevant Canadian missions overseas is listed on the DFAT website .

Your privacy

Your personal information is protected by law, including under the Privacy Act 1988 . Personal information may be used by us to provide consular assistance. Information about how we collect, use, disclose and store personal information related to consular cases is in our Consular Privacy Collection Statement available at online or by requesting a copy from the department.

By law, consular officials must charge fees for notarial and certain other services. These fees are determined by an Act of Parliament and don’t reflect the full cost of providing these services.

Consular Emergency Centre

DFAT’s Consular Emergency Centre supports Australia’s embassies, high commissions and consulates to provide 24/7 consular assistance where the problem is serious and requires emergency support. If you can’t contact your closest Australian high commission or consulate and need immediate assistance, call 1300 555 135 from within Australia or +61 2 6261 3305 from overseas.

Mental health support overseas

If you have any doubts or concerns about seeking mental health support in your location and need immediate assistance, contact your nearest Australian embassy, high commission or consulate, or call the 24-hour Consular Emergency Centre on +61 2 6261 3305.

Quick references guide

If you or a family member is seriously sick and in need of medical care overseas :

• Seek medical assistance from local doctors or hospitals, or via your hotel or tour manager.
• Contact your travel insurer – travel insurance companies often have 24-hour call centres.
• Call the nearest Australian embassy, high commission or consulate and follow the telephone prompts.
• If you can’t make contact call the Consular Emergency Centre in Canberra on 1300 555 135 from within Australia or +61 2 6261 3305 from overseas.

If you or a family member has been sexually assaulted or are the victim of a serious crime overseas:

• If you can’t make contact call the Consular Emergency Centre (CEC) in Canberra on 1300 555 135 from within Australia or +61 2 6261 3305 from overseas. The CEC will make contact with the nearest Australian embassy, high commission or consulate to provide direct assistance.

If you or a family member has been robbed or need money overseas:

• In the case of theft, contact your travel insurer. Your insurer may require you to report the loss to local police and obtain a police report.
• Contact family and friends and look to use a commercial money transfer service or a bank to transfer funds.

If you or a family member is arrested  overseas:

• Call the nearest Australian embassy, high commission or consulate, noting that there are limits to what consular staff can do. We can’t get you out of prison or detention or provide legal advice, but we can give you access to a range of information, including contact details for local lawyers. We’ll do what we can to see you’re treated in accordance with local laws and processes. We’ll raise any welfare concerns with prison authorities.

If someone is missing overseas:

• Call their phone, email them and seek to make contact via social media.
• Call family members and friends and check with those at their last address, banks, travel agents, airlines, tour companies or employers.
• If this is not successful and there are reasons for concern, contact your local police in Australia to report a missing person before calling the Consular Emergency Centre in Canberra on 1300 555 135 from within Australia or +61 2 6261 3305 from overseas.

Related content

A handy checklist to tell you what you need to do before you head off on your trip.

Explore this page to learn about resources we offer industry, media, education and the community.

Providing consular assistance to Australians overseas is a core function. We are required to collect, use and disclose an individuals’ personal information.

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Connectivity, life quality.

Moscow, on the Moskva River in western Russia, is the nation’s cosmopolitan capital. In its historic core is the Kremlin, a complex that’s home to the president and tsarist treasures in the Armoury. Outside its walls is Red Square, Russia’s symbolic center. It’s home to Lenin’s Mausoleum, the State Historical Museum’s comprehensive collection, and St. Basil’s Cathedral, known for its colorful, onion-shaped domes.

Once Moscow started to revive its legend and cultural gem, the number of visitors to VDNKh has been rapidly increasing to reach around 25 million people annually. In 2018, it saw the record-breaking 30 million guests! During its 80-year history, the exhibition was called in different ways: VSKhV, VDNKh, and VVTs. Its original purpose was to demonstrate the achievements of the national economy to Muscovites and numerous Moscow guests. However, today it has become a Grand Centre of leisure, education, and culture.

Examples of Smart City Development in Moscow:

• Implementation of a unified Intelligent Transportation System (ITS) that integrates various modes of transportation, including public transport, private vehicles, and bicycles, to provide a seamless and efficient travel experience for citizens.
• Deployment of a network of smart sensors and devices that collect and analyze data on traffic flow, air quality, noise pollution, and other environmental factors to help city officials make informed decisions and improve the quality of life for residents.
• Creation of digital platforms and services, such as e-government portals, online payment systems, and mobile apps, that enable citizens to access information and services quickly and easily, anytime and anywhere.

Companies and their Results Moscow smart city strategy:

• Yandex, the leading Russian search engine and technology company, has developed a number of smart transportation solutions in Moscow, including a ride-sharing service called Yandex.Taxi, a car-sharing service called Yandex.Drive, and a public transport planning tool called Yandex.Transport.
• Huawei, the Chinese tech giant, has partnered with Moscow authorities to deploy 5G networks and other advanced technologies to support the city’s smart city initiatives. The company has also established a research and development center in Moscow to focus on AI and other emerging technologies.

Statistics in Numbers:

• According to the Moscow Department of Information Technology, the city has installed more than 200,000 smart devices and sensors to monitor traffic, air quality, and other environmental factors.
• The Moscow Metro, which carries more than 7 million passengers per day, has implemented a smart ticketing system that allows commuters to pay for rides with their smartphones.
• Moscow’s e-government portal, which provides access to more than 500 online services, has registered more than 18 million users since its launch in 2011.

Interesting Facts:

• Moscow was ranked as the 9th smartest city in the world in 2020, according to the IESE Cities in Motion Index.
• The city has launched a number of smart city pilot projects, including a program to use blockchain technology to store and share data on real estate transactions and a project to deploy autonomous vehicles in certain parts of the city.
• Moscow authorities have set a goal of reducing the city’s carbon footprint by 30% by 2030 through a range of initiatives, including the promotion of electric vehicles and the implementation of energy-efficient buildings and infrastructure.

Plans for Moscow smart city 2030 strategy roadmap:

• The Moscow smart city strategy Roadmap, which was adopted in 2016, outlines a number of key priorities and initiatives for the city’s smart city development through 2030. These include:
• Expanding the use of digital technologies and services to improve the quality of life for residents, such as smart healthcare and education.
• Enhancing the city’s transportation infrastructure and mobility services to reduce congestion and improve accessibility.
• Promoting sustainable development and energy efficiency through the use of renewable energy sources and green building practices.
• Fostering innovation and entrepreneurship through the development of a strong ecosystem of startups, research institutions, and venture capital firms.

The Moscow Smart City strategy represents a comprehensive and ambitious plan to transform the city into a more livable, sustainable, and innovative urban environment. Through the use of advanced technologies and data-driven solutions, the strategy seeks to improve the quality of life for citizens and create a more prosperous and resilient city for future generations.

Moscow smart city strategy Technograd

Technograd is the chief front office of Moscow’s professional training system. The complex was opened in the Knowledge Park at VDNKh on 3 September 2018, with Moscow Mayor Sergey Sobyanin invited.

Training program

Technograd offers the world’s and the country’s best training programs in more than 40 most in-demand professions and professions of the future. The programs have been based on actual employers’ requirements. The complex gives an opportunity to train, retrain, and upgrade skills in any of the chosen careers. Its platforms provide excellent conditions for training specialists for small and medium-sized businesses. The training programs have been developed taking into account the specifics of each line of business and include case studies of leading entrepreneurs and experts.

Assembly point of the future

In the country’s sole supermarket of professions, everyone of any age can acquire an in-demand profession or choose his or her future job, taking training based on cutting-edge teaching methods. The innovative education complex of a new type is VDNKh’s attraction point.

Muscovites use the advantages of a smart city every day: they connect to the internet on a train or in the streets, arrange doctor’s visits via the Unified Medical Information Analysis System (UMIAS), pay utility bills online, and attend an online school. Mos.ru presents this article on how Moscow has managed to become one of the world’s smartest cities.

A Smart City is a system of city service resources that are used as efficiently as possible to provide maximum convenience for its residents. It requires a close connection between smart city projects (street CCTV cameras, public services, smart transport systems, and others) in a megalopolis.

City Wi-Fi and mobile internet

There are many points with free Wi-Fi access in Moscow streets, parks, and pedestrian areas, including over 2,000 located inside the Garden Ring and in Moscow parks.

The Internet can also be accessed from public transport. The network covers the metro, the MCC, the Aeroexpress trains to the airports as well as buses, trams, and trolleys. This means there is no need to authorize again after changing from one form of transport to another.

Mobile internet still costs Muscovites eight times less than in New York. Moscow is second in fixed telephone accessibility.

Smart transport

Moscow’s intelligent traffic control system is an important element in a Smart City. In Moscow, this system includes more than 2,000 traffic lights, 3,500 traffic detectors, and 2,000 CCTV cameras. Data from these devices are transferred to the Traffic Management Center’s situation room, where they are analyzed online, which helps control traffic. In the future, this information will make it possible for the Traffic Management Center to forecast traffic patterns due to street closures, the introduction of one-way traffic, or a newly designated bus lane.

Moscow was the first Russian region to launch a website where the public can pay various fees, and attain city services, and that moved permits and documents to the cloud allowing users to receive several services in one package.

Muscovites can check on and pay traffic tickets and utility bills, arrange a doctor’s visit, top-up a Troika card, sign up children for a club or do many other things in only minutes. There are 222 services in total on mos.ru now.

Visit a doctor online

The Unified Medical Information Analysis System (UMIAS) was launched in Moscow in 2011. It can be used to find the closest medical center, arrange a doctor’s visit, or get sick leave papers. UMIAS has reduced lines in clinics 2.5 times since it was launched.

UMIAS works at 678 medical centers, unites 21,500 doctors, and 9.5 million patients as well as 359 million arrangements, and provides for over 500,000 transactions every day. About 700,000 people use UMIAS to arrange to see a doctor every week.

City and Active Citizen

Muscovites can directly interact with the Moscow government and influence the city’s life. Our City is a feedback channel where residents can comment on officials and utility services issues.

Muscovites can report on the lack of a rubbish basket in a park, a broken staircase or pavement tile as well as rubbish on the street, poor landscaping care, or a pothole. Over a million users are registered on the website. Almost 1.8 million problems have been resolved with this website so far.

The Active Citizen online referendum system allows citizens to give an opinion on various issues, starting from additional bus routes and lawn mowing to the name of the new metro ring. “Active Citizens” save up bonus points to get brand souvenirs or tickets to theatres or museums. Today over 1.9 million participants are registered in the system, with 2,600 voting sessions held and over 81 million opinions taken into account.

Electronic school

The Moscow Electronic School project started in September 2016. The main elements include digital school records and online registering as well as an electronic library with textbooks and lesson scenarios. The scenarios have replaced lesson plans and look more like a presentation with materials and tasks. Teachers all around the city can find the necessary scenario at the library, add something new to the existing one, or create a new one and share it with others.

This system allows teachers to exchange opinions and creates healthy competition between teachers because scenarios can be rated and the number of downloads is recorded. As of today, teachers have created almost 50,000 lesson electronic scenarios. Interactive blackboards – 84-inch touch screens – can be used to make lessons more interesting. School students can draw on it, move elements from one place to another, paint various areas, and so on with a stylus or their fingers. Today’s children are used to electronic devices, so they like working that way. For example, in history lessons, students use the blackboard to enjoy drawing trade routes or circle areas where certain tribes lived. Some subjects, such as geometry, actually look better with 3D images. Thanks to internet access, teachers can quickly pull up information such as laws, articles, videos, and many other things on the interactive blackboard.

Moscow schools also use online school performance and attendance records as well as the “Attendance and Food” system, in which parents can see children’s marks and their education in general: what topics were covered and what homework is due. The system allows parents to monitor their child’s arrival and departure from school and what they had for lunch.

Video analytics

Moscow is one of the world’s top ten cities in the number of CCTV cameras. There are over 146,000 cameras installed in entrance halls, courtyards, public places, and educational institutions. Recordings are used to solve 70 percent of violations and crimes. The cameras also help monitor utility services.

Recordings are kept at the united data storage and process center. In case of an emergency, it is possible to book the archived information from the necessary camera for 30 days by calling 8 (495) 587-0002. The application number received from the operator must be given to law enforcement or legal counsel. If not booked, the archived information is kept for five days.

World recognition

It is fair to call Moscow a smart city, and this title is recognized by the global community. Last July, PricewaterhouseCoopers included Moscow in the top five megalopolises that are ready for innovation. Last June, the Russian capital won the WeGO award. Moscow received special mention in the category of e-government services, and last February, Intelligent Community Forum ranked Moscow among the top seven finalists in the most intelligent city contest.

Industrial design

A special style has been developed for the design of structures used in the new signage system. Materials were selected to minimize vandalism and that do not require painting to maintain their appearance. The exterior design was inspired by Moscow architecture.

How was the Moscow smart city strategy development?

The development of a single transport navigation signage system began in 2013 and was ready within a year. The pilot project was launched in the metro: information signs with pedestrian maps and exit numbers appeared at five stations. At the same time, maps for system accessibility appeared at the bike-share stations.

The first bus stop with the new signage was completed in Moscow in 2015. Signage with city maps for pedestrians also began appearing at that time.

The new navigation system began to be used on a wide scale in 2016. Information for the passengers is placed in the metro and at the stops as well as on pedestrian streets.

Over the past 7 years, the number of tourists has increased by 65 percent, from 12.8 million to 21 million people. City revenues from tourism, festivals, and cultural events have soared by 70 percent. A new navigation system has been introduced for the convenience of city residents and tourists: signs and markers are currently available in eight administrative areas as well as at every bus stop

Social care and assistance

Social-sector funding has almost doubled in 2011. In 2018, 430 billion roubles were allocated for social care and assistance projects. Apart from cash payments, the city implements other projects that make life easier. For example, 85 percent of buses, trolleybuses, and trams are adapted for people with disabilities, and to add to this the Exciting Activities for Senior Citizens project has been launched.

Since 2013, the city has planted over 90,000 trees and 1.9 million shrubs under the One Million Trees project. The air is becoming cleaner: Nitrogen oxide and carbon oxide emissions are down 20 and 30 percent, respectively, and those of tiny particles have decreased by an average of ten percent. And tap water no longer reeks of chlorine.

Parks and green zones

550 parks, since 2011, the city has improved 550 parks and green territories, including the creation of 259 new parks. In 2017, 113 green zones were improved. There are plans to still improve 84 parks before the year is out. Trees and shrubs cover 49 percent of the city’s area.

Construction

The city no longer implements high-density (infill) construction projects, and the construction of properties with an area of 21.2 million square meters has been canceled. New hospitals, schools and kindergartens, transport interchanges, and metro stations appear each year.

Science and innovations. Moscow smart city strategy

The city has established 33 technology parks accommodating thousands of small and medium-sized innovative companies. 39 industrial complexes prioritizing innovation development have been registered. 12 technology parks for children are being developed at local universities, offering classes for school children.

The number of weekend markets has increased ten-fold. Since early 2018, there are 102 marketplaces. Over 4,000 illegal trading facilities have been dismantled during the past five years, a standard system for siting kiosks has been drafted, and a 96.6-percent outlet-accessibility coefficient is now posted.

Since 2011, the city has improved 550 parks and green territories, including the creation of 259 new parks. In 2017, 113 green zones were improved. There are plans to still improve 84 parks before the year is out. Trees and shrubs cover 49 percent of the city’s area.

Since 2011, the city has opened over 90 new sports facilities, and the number of city residents preferring a healthy lifestyle has doubled. During the summer of 2018, Moscow hosted the 2018 FIFA World Cup. Luzhniki Stadium was renovated in the run-up to the event, and home stadiums for Spartak and CSKA were also built.

In the past few years, Moscow built 42 new cultural facilities and restored over 1,000 architectural landmarks, including the Arch of Triumph on Kutuzovsky Prospekt, the Pashkov House, the Gnessin School of Music, the Izvestia building, Helikon Opera, and many others as well.

Moscow city governed Moscow city is governed by a system of local government that consists of a Mayor, a City Duma (legislative body), and various executive bodies. The current Mayor of Moscow is Sergey Sobyanin, who has been in office since 2010. The City Duma is made up of 45 deputies who are elected for a term of five years. The executive bodies of Moscow city government are responsible for implementing policies and programs as directed by the Mayor and the City Duma. These bodies include the Moscow City Government, which is headed by the Mayor, and various departments responsible for areas such as transportation, education, and healthcare.

Building and courtyard Moscow smart city strategy

By 2015, the city renovated 105,900 residential building entrances and sections and replaced 29,500 lifts in apartment houses. In all, 21,875 courtyards were improved in 2011-2016. Parking space volumes tripled, and 17,353 new playgrounds and 4,487 sports facilities were installed

City projects

Moscow pioneered the development of key city-life aspects . Other Russian cities utilize the capital’s experience in implementing city-level projects to create a people-friendly urban environment, to modernize the transport sector, and implement IT projects at local schools

Route connectivity

The system is intended for the metro, surface transport, pedestrian spaces, the city’s bike-share network, and transit hubs, and it facilitates orientation along the way on the ground and underground. Each component is designed for a specific place, where it helps plan a route.

City maps for pedestrians have appeared in Moscow for the first time. All of them are designed with due account of the person’s location. It is marked “You are here.” The maps are oriented so that everything on the right is also to the right of the person looking at the map. Those accustomed to cardinal directions for orientation will see an arrow pointing to the north. The maps have circles indicating a five-minute walk from their location.

Metro Exits

Metro exits are now numbered clockwise. This helps people find the right direction. Major interchange hubs comprising several stations (Okhotny Ryad — Teatralnaya — Ploshchad Revolyutsii) have consecutive numbering. In addition, exits adapted for passengers with impaired mobility are marked with ramp and lift icons.

City landmarks that help orient visitors are marked with images and icons. This helps people identify them quicker and find the desired direction. Landmarks are indicated in the navigation system and serve as additional reference points.

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