Norwegian Cruise Line (NCL) – Contact a Ship
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- Norwegian Cruise Line
Need a contact number/email etc for NCL latitudes dept.
By andychris , September 10, 2019 in Norwegian Cruise Line
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We sailed on the Escape back in July. We were entitled to double points for that sailing. We only received 1 point per night. We have called and emailed every week since. It is a good 2 hours wasted weekly speaking to one or two people on the phone every week. The rep speaks to the manager and gives us the same speech that they see the error and it should be updated very soon. Our latitude points have not been updated. There is no number to call the latitudes dept. A rep has to email them. This has been done weekly since July. This is very frustrating.
Does anyone have any advice?
I greatly appreciate it. Thank you!!
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tallnthensome
I suppose it’s hard to ask cruise critic for a Latitudes phone number when you say there isn’t one. Not sure what anyone else can do for you here if you have exhausted your direct options ..... except wait a little longer.
I was wondering if anyone had any advice on what to do and if there is a number or email that they have used if anyone has every encountered this problem.
Good luck is all I can say with that department. Tried for like two and a half years to get an issue resolved to no avail. Escalated up chain only to get tossed back to Lats Dept. Another eighteen months later they haven't even contacted me.
1 hour ago, andychris said: We were entitled to double points for that sailing. We only received 1 point per night.
are you sure about? The latitudes programs was changed a year or so ago and bookings 9+ months in advance no longer gets double points. If you had an old booking and made no changes, it was possible to get the double points. once you made a booking change, it resets the booking date and then you lose the extra points
For the monthly latitude insider offers that is randomly chosen for a select sailing, you usually have to call up NCL or your TA for your booking to be included and then they modify your booking with a promo code. If you booking is missing this promo code, then it will be hard to fix in the future. the insider offer is NOT automatically added to your booking
Did you book through a TA? I was having a problem getting a cruise added - spent 8 weeks requesting to NCL to add it. I reached out to my TA and the next day it showed up on my account.
don't-use-real-name
From the Latitudes FAQ :
How do I contact Latitudes Rewards customer service?
Call 866-234-0292.
What if my cruise history is incorrect?
If a cruise is missing in your cruise history, you have 12 months from the return date of the cruise to claim the missing points. Log in to My NCL and go to ‘Latitudes Rewards’ tab. Click on the 'Report a missing cruise' link on the 'Cruise History' tab and submit the information requested. To receive points for a missing cruise, you may be asked to provide your reservation number, a copy of your cruise ticket (eDocs), and/or key card. All inquiries will be addressed in the order they were received. We kindly ask that requests for missing cruise only be submitted if the required criteria have been met (i.e. within 12 months of end of cruise).
We can only credit your Latitudes account with missing points for cruises taken within the last 12 months.
More Info LINK:
https://www.ncl.com/latitudes-rewards-program/faq
Hope this helps.
Still having problems contact:
Executive Contacts
Primary Contact Vivian Ewart Vice President, Passenger Services 7665 Corporate Center Dr. Miami, FL 33126 (305) 436-4011 [email protected]
Yes, I am sure about the double points. The rep on NCL sees that we are entitled to it. Just so frustrating.
Thank you very much for all of the advice.
Keeping my fingers crossed.
HIGHLY recommend Ms. Ewart as Don't-Use-Real-Name cites above! Have contacted her on a couple of occasions with issues & she and/or her office solved them to my satisfaction. Try the Latitudes Rewards 866 number first but then if that doesn't work then try Ms. Ewart.
Though it is hard to find here is the number from the website:
https://www.ncl.com/latitudes-rewards-program/faq
It is the very last item in the list. Took about a minute to find it.
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Contact Norwegian Cruise Line services for special services or general cruise questions about your cruise vacation. Send an email or call an NCL representative for special requests at Norwegian Cruise Line. ... Call us at the number below to speak with our customer care: 1.866.234.7350. or. WE'LL CALL YOU. ... 1-800-327-7030; For Gift Card ...
We're here for any questions you may have. Call us at the number below to speak with our customer care: +27 21 200 6586. or. WE'LL CALL YOU. Hours of Operation. Mon-Fri: 8am - Midnight ET Sat-Sun: 9am - 9pm ET.
How do you contact someone on a cruise ship? In order to reach a person on a Norwegian Cruise Line ship from the United States or Canada, call 1.888.627.4477. You will need to pay with a MasterCard, Visa, or American Express.
1-800-278-4737. Norwegian Cruise Deals Cruise Destinations Alaska; Bahamas; Bermuda; Caribbean; ... CruiseNorwegian Exclusive Offers & Cruise Line Loyalty Programs Cruise Planning & Tips Norwegian Fleet Information and Port Destinations What you need to know before you go Payment and Reservation Information Travel Protection.
But we still get complaints, notably during the pandemic when cruise credits began to expire. NCL handles most complaints well, giving priority to repeat customers. Holland only offered a 75 percent refund after a customer couldn't make a cruise because of a hurricane. How to resolve a problem with Norwegian Cruise Line (NCL)
Call 888-627-4477 from within the United States to contact someone on the ship. From outside the United States, dial 732-335-3280.
Call NCL directly at 1-866-234-7350. Send your friends a "Contact Me" E-Card for this page. Trusted by over 1.5 million cruisers since 2003. Get FREE access to members-only pricing. There is a highly acclaimed way to receive multiple quotes from a site called CruiseCompete, where cruise specialists compete to offer you the best deal.
Customer Service How do I access my CruisesOnly reservation? How can I get a copy of my reservation details (invoice)? How can I make payments on my reservation?
Bahamas Paradise Cruise Line Address: 431 Fairway Dr., Deerfield Beach, FL 33441 Phone: 800-374-4363 Email: [email protected]. Blount Small Ship Adventures Address: 461 Water St., Warren ...
Norwegian Cruise Line ; NCL phone customer service. NCL phone customer service. By denas, June 15, 2022 in Norwegian Cruise Line. Share ... The comments on "being on hold" and "waiting for a call back" would seem to indicate that someone is simply calling the 1-800 number looking for help from whatever random agent the call is routed to.
We're here for any questions you may have. Call us at the number below to speak with our customer care: +912271279333. or. 4001200610. +852 2165 6000. WE'LL CALL YOU. Hours of Operation: Monday - Friday: 7:00am - 7:00pm AEST.
Click here for more information. Norwegian Ship Telephone & Fax Numbers. When calling from the United States: Dial 1.888.NC SHIPS (627.4477), select the ship, and enter your credit card information. When Calling from outside the United States: Dial 1.732.335.3280, select the ship, and enter your credit card information.
We find it much more useful to meet and build a rapport with our room steward and butler. . You will I'll get a snail mail letter and luggage rages with the following phone and email 50 days prior to cruise. 855-625-4283. [email protected].
Reviews Complaints Contacts. Address Phone Email Working hours Category Socials Common information. Norwegian Cruise Line contacts. Norwegian Cruise Line phone numbers. 800 0310 2121. 44 57. 50%. Customer Service. +47 21 956 210.
After you learn your new flight arrangements, please contact NCL's "Flight Assistance Hotline" at 1-800-456-7179, as soon as possible, with your new flight. The call is toll-free and our representatives are available 24 hours a day, 7 days a week. Please note: This special number is operational only in the United States and Canada.
Have you booked a package tour with Norwegian Holidays, or do you have questions about our deals? Get in touch with us or see our helpful links. Norwegian Holidays customer service Get information about your flight. Car rental. Booked a car? Give CarTrawler a call with any questions: +47 24 05 50 85.
How do I contact a Norwegian cruise in an emergency? Items you will need. Call 888-627-4477 from within the United States to contact someone on the ship. From outside the United States, dial 732-335-3280. Listen to the menu options and select the ship you wish to contact. An automated voice will list each ship and state which number to press ...
Posted December 20, 2010. 877-436-9722 is the number I use to call from Australia, this morning I spoke to my PCC for 20 minutes, hope that doesn't hurt too bad lol. 800. 866.
Contact Us. Need Help Planning the Perfect Holiday? We're here for any questions you may have. Call us at the numbers below to speak with our customer care. 0333 2412319. or. WE'LL CALL YOU. Regular Hours of Operation. Mon-Fri: 8:00 - 19:00 Sat: 8:00 - 17:30 Sun: 8:00 - 16:30.
The Norwegian Cruise Line® World Mastercard® offers up to 3 WorldPoints® points per $1 on eligible purchases. Apply and learn about our 20,000 bonus points offer.
Contact Guest Experience. Thank you for taking the time to contact us! Please submit one case per reservation (not per guest) to avoid delays in processing your request. Title: First Name: *. Last Name: *. Address 1: *. Address 2: City: *.
You can also telephone, telex, radiogram or fax to anywhere in the world and be billed* at applicable ship-to-shore rates. NCL guests can also be contacted on our ships by calling 1.888.NCSHIPS (1.888.627.4477) from the USA. For the rest of the world please dial 1.732.335.3280.
Norwegian Cruise Line ; Need a contact number/email etc for NCL latitudes dept. Need a contact number/email etc for NCL latitudes dept. By andychris, September 10, 2019 in Norwegian Cruise Line. Share More sharing options... Followers 1. Recommended Posts. andychris. Posted September 10, 2019. andychris.