cruise ship hotel management jobs

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Housekeeping/ Hotel Administration/ Food & Beverage/ Purser

Service and Hospitality Positions are some of the most important jobs in the working model of a cruise ship. Jobs in the service and hospitality arena have been split into four subcategories: housekeeping, hotel administration, food and beverage and pursers.

Housekeeping positions make the ship home-away-from-home for the guests onboard. Members of this team are responsible for the upkeep of the ship and guest living quarters.

Hotel Administration staff positions are very much like those in a hotel or resort on land. Members of this team usually have previous work experience in the area, with responsibilities that include ensuring the accommodation of the passengers is on par with the ship’s high standards as well as taking care of the needs of the guests.

Food and Beverage workers usually enjoy hefty tips to compensate for slightly lower salaries. It is an excellent venue to break into the industry and can be a formal, semi-formal or causal working environment depending on the events a worker is asked to staff.

Pursers, or those working in the accounting department manage the accounts of the passengers, exchange currency for guests and are responsible for basic accounting.

Below, are detailed descriptions of the jobs in these categories and the requirements of each. Also listed are basic salaries, meant to be used as a reference of the earning potential for each job. Most jobs include generous benefits and room and board is included, an important consideration when reviewing listed salaries.

The accountant’s responsibilities include: reporting directly to the hotel manager, auditing, inventory, general budgeting, supply costs and other general accounting duties.

Requirements:

-Accounting experience -Degree in accounting or related field of business or economics from an accredited university/college

Compensation for an Accountant is $1,500 – $2,000 a month DOE

A position as a baker onboard a cruise ship means preparing and baking the many pastries and desserts served onboard. Other kitchen duties are included and a baker reports to supervising kitchen staff for assignments and review.

-Experience and education in baking -Experience baking for a hospitality or travel industry

Compensation for a baker onboard a cruise ship is $1,200 – $2,500 a month DOE

A person in the position of bar back must assist the bartender in maintaining stock within the bar and is responsible for the cleanliness of the bar. Bar back positions have great potential for job advancement.

-Experience working as a Bar Back in a hotel, restaurant or bar -Willingness to train

Compensation for a Bar Back $1,200 – $2,000 DOE and tips earned

Bar Manager

The bar manager is responsible for bar schedules, inventories and for managing bar staff. Bar supply and costs are carefully overlooked by the bar manager and bar operations are closely managed to ensure things are running smoothly. Bar managers need to be sure all bar tenders are appropriately dressed and know an appropriate number of drinks and cocktails sufficient for the demands of cruise ship passengers.

-Previous bar management experience for a larger bar, restaurant, hotel or club -Excellent organizational skills -Leadership qualities -Independent thinker and problem solver

Compensation for a Bar Manager is $2,000 – $3,000 a month DOE

Cruise Ship Bartender

Bartenders onboard a cruise ship must be able to accommodate the drinking needs of a large guest list. This means having a large knowledge of popular drinks and how they are made. Bartenders must be friendly and socialize well with different groups of people. Maintaining the bar area and stock are also part of a bartender’s responsibilities.

-Previous bartending experience -Knowledge of drinks and how they are made -Good social skills and attentiveness to people

Compensation for bartenders is $2,000 -$3,200 a month depending on tips earned.

Bellman typically act as a valet and aid passengers with moving and arranging their luggage. They often need to have a large knowledge of the cruise ship in order to answer questions and give appropriate directions.

-Sociable and friendly personality -Willingness to train or previous experience

Compensation for a bellman is $1,000 -$1,500 plus tips.

Buffet Server

Buffet Servers set-up, stock and attend buffet lines on cruise ships. They also breakdown and help clean when meals change over.

-Experience in the food industry -Willingness to train

Compensation for a Buffet Server is $1,200 -$1,400 a month.

Butchers onboard a cruise ship must make meat orders to comply for large meals. They are responsible for following sanitation codes and for ensuring the quality of meat is of high standard. Meat preparation is also included under the responsibilities of the Butcher.

-Experience as a butcher for large parties

Compensation for a butcher on a cruise ship is $1,200 – $2,000 a month DOE

Busboy positions require an attentive person who is responsible for clearing tables and assisting waiters and waitresses with drinks, bread and other aspects of table waiting. Busboy positions have great potential for job advancement.

-Willingness to train -Attentive personalities

Compensation for a bus boy is $1,200 – $1,800 depending on tips earned

Cabin Steward

The Cabin Steward is responsible for cleaning a certain number of rooms onboard the ship. This includes changing sheets, windows, bathrooms, floors etc. In some cases the Cabin Steward is responsible for cleaning public areas, which can include conference rooms and banquet halls.

-Willingness to train -Previous work in the hotel or hospitality industry

Compensation for a Cabin Steward is $1,000 – $1,5000 a month plus tips.

Chef de Partie

The Chef de Partie must have a strong knowledge of fine cuisines and exotic foods. This person must also be able to organize menus for themed events and is also responsible for cooking and preparing these meals. The Chef de Partie has a cooking staff to aid him/her in these responsibilities. Food displays and presentation are also the responsibilities of the Chef de Partie.

-Two years experience preparing cuisine in an International venue -Certified diploma from a culinary school/college -Experience working in a five-star establishment -Organizational and leadership skills are a must

Compensation for a Chef de Partie is $1,900 – $2,500 a month DOE

Chief Cabin Steward

The Chief Cabin Steward is responsible for the work of the other Cabin Stewards; evaluating the quality of their work and maintaining a high standard among his/her workers. The Chief Cabin Steward is a leadership role and works directly with the Head House Keeper as well as maintaining the cleaning responsibilities of certain cabins onboard.

-Experience working in a hotel or cruise ship -Administrative and managerial skills -Organizational skills and leadership qualities

Compensation for a Chief Cabin Steward is $2,000 – $2,5000 a month plus tips earned.

Chief Purser

The Chief Purser is an important role onboard a cruise ship. A person in this role acts as an onboard accountant, managing members of his/her staff and delegating responsibility. All revenues made onboard, as well as payroll, staff visas and passports, passenger safety boxes, currency change, details involving immigrations and customs and passenger credit accounts all fall under the responsibility of the Chief Purser.

-A college degree in accounting, finance, hospitality or extensive managerial experience -Administrative and communication skills -Leadership skills -Work experience as a purser prior to application

Compensation for a Chief Purser is $3,000 – $5,000 a month DOE

Chief Steward/Housekeeper

The Chief Steward or Housekeeper concerns him/herself with the state of cleanliness onboard the ship. Overseeing cleaning staff, maintenance equipment, supplies and the quality of work completed are all responsibilities of the Chief Steward/Housekeeper. Room services, bell service and cabin service also fall under the responsibilities of the Chief Steward/Housekeeper. A person in this role reports to a supervisor, typically the Hotel Manager.

-Experience delegating and overseeing staff -Willingness to learn the position -Communication and leadership skills

Compensation for a Chief Steward/Housekeeper is $1,600-$2,400 a month DOE

Cocktail Server

Takes orders and delivers cocktails to the bar and lounge areas.

-Experience as a cocktail server -Knowledge of popular alcoholic drinks

Compensation for a Cocktail Server is $1,600 – $2,400 a month depending on tips earned

IT Manager/Computer Systems Manager

A person in this role has different responsibilities each day. With the use of technology and computer systems increasing on a cruise ship, people with extensive knowledge of how they work and the ability to troubleshoot problems are in higher demand. The role of Computer Systems Manager is one that ensures all computer systems and hardware onboard are functioning properly. They would be in charge of managing an IT staff and would help implement new systems onboard. Extensive knowledge and experience with computer systems is a must.

-Extensive professional experience in the field -A degree in Computer Science or related field -Managerial experience and leadership skills -Ability to work well with layman’s terms

Compensation for an IT Manager is $6,000 – $7,000 a month

Dining Room/Head Waiter

The Head Waiter oversees the wait staff and assists them with their responsibilities. He/She leads by example and typically serves larger or VIP sections during dining hours and special events.

-Administrative or managerial experience in a hotel or restaurant -Experience waiting tables in a five-star establishment

Compensation for the Head Waiter is $2,400 – $3,800 a month depending on tips earned

Dining Room Manager

The Dining Room Manager oversees the service of the dining room. He/She is responsible for delegating and assessing the quality of work of the wait staff.

-Administrative or managerial experience in a hotel or restaurant -Previous work experience as a Maitre d’ in a cruise ship

Compensation for a Dining Room Manager is $2,600 – $4,000 a month DOE

Executive Chef

The Executive Chef is responsible for nearly every aspect of food onboard the ship. Ordering, quality control, disease and code regulations, some cooking and food preparation as well as overseeing kitchen staff are all responsibilities of the Executive Chef.

-Administrative experience -Leadership skills -Degree from an accredited culinary school -Professional working experience and experience in kitchen management -Knowledge of ordering and cost calculations on a large scale

Compensation for an Executive Chef is $3,000 – $4,000 a month

Food and Beverage Manager

A Food and Beverage Manager oversees the areas of the ship where food and beverages are served. Ordering in bulk, the food budget, calculations and costs on a large scale, working closely with other members of the kitchen staff and the quality of food onboard are all the responsibility of the Food and Beverage Manager.

Requirements :

-Administrative and managerial experience -Food Handlers Health Certificate -Experience in culinary arts -Knowledge of up to day food and beverage laws and codes

Compensation for a Food and Beverage Manager is $3,000 -$4,000 a month

General Cook

A person in this role prepares and handles food for the cooking needs of the ship. The General Cook reports to his/her superior.

-Applicants with a degree from a culinary school are encouraged to apply -Experience in the hospitality industry, work on a cruise ship is preferred -Experience serving and prepping food on a large scale

Compensation for a General Cook is $1,800 – $2,000 a month

Gift Shop Manager

The Gift Shop Manager staffs and schedules the gift shop. Inventory, ordering, stocking, displays, retail and good customer service are all responsibilities of the Gift Shop Manager.

-Administrative skills and experience -Managerial experience in a retail setting -Customer service skills and sociable personality

Compensation for a Gift Shop Manager is $2,500 – $3,100 a month

Gift Shop Sales Assistant

This person assists the retail manager in his/her responsibilities. Staffing the gift shop, offering customer service, inventory, stock and retail are all included.

-Experience in retail

Compensation for a Gift Shop Sales Assistant is $1,600 – $2,000 a month

Hotel Manager

The responsibilities of the Hotel Manager are many. This person works closely and reports to the Captain about the state of the ship. Training and supervising hotel staff, working directly with guests to field questions and concerns all fall under the role of Hotel Manager. Most importantly the Hotel Manager works hard to ensure the quality of the ships environment is on par with the standards of the cruise line.

-Applicants with a degree in hospitality or management are encouraged to apply -Working experience in a lesser role with similar responsibilities in a hotel -Administrative and managerial experience with two years of work experience -Organizational and communication skills

Compensation for a Hotel Manager is $4,000 – $5,000 a month DOE

Members of the IT staff are required to have a large knowledge of computer systems and troubleshooting. Implementing new systems and assisting the Computer Systems Manager are also the responsibility of members of the IT staff.

-A degree in Computer Science or related field -Work experience in a similar role -Communication and people skills -Ability to work with Laymen

Compensation for IT staff is $4,000 – $6,000 a month DOE

Laundry Staff

Members of the laundry staff wash, dry, and dry-clean the laundry they gather from different areas on the ship.

-Willingness to train

Compensation for a Laundry Staff member is $700 – $900 a month.

Maitre d’ Hotel

The Maitre d’ on a cruise ship is a very important position onboard. The Maitre d’ offers the best quality dining service to passengers as is possible. Thus, the Maitre d’ trains the staff in correct serving techniques and high serving standards. He/She supervises the quality of the food and beverages to ensure they are up to standard.

-Applicants with a culinary degree or background are encouraged to apply -Two to three years work experience as a Maitre d’ or as a server -Hotel and hospitality experience -Food Handlers Certificate -Sociable personality and enthusiasm for working -Managerial and Administrative skills

Compensation for a Maitre d’ is $3,000 – $3,500 a month DOE

Pastry Chef

The Pastry Chef is responsible for baking and preparing the many pastries onboard a cruise ship. In the case that the Pastry Chef has a staff, he/she would delegate and supervise responsibilities of those members and all would be responsible for presentation and display.

-A background in culinary arts -Previous work on a cruise ship or hotel -Previous experience working with large scale operations

Compensation for a Pastry Chef is $1,900 – $2,400 a month DOE

Program Coordinator

The Program Coordinator works with members of the performing staff on scheduling. He/She also writes the daily newsletter and makes updates to the ship’s intranet.

-Excellent written and verbal skills -Computer skills

Compensation for a Program Coordinator is $1,800 – $2,400 a month

Purser Staff

Members of the Purser Staff are trained and well versed in immigration and customs laws, and are responsible for the ships documentation when traveling. They also handle passenger accounts, ship revenues and other financial matters onboard. They must be excellent with customers because they are often dealing in customer service, fielding questions and complaints with sensitive financial issues.

-Degrees in finance or accounting is preferred -Previous work experience in the hospitality industry -Excellent communication and working skills

Compensation for a member of the Purser Staff is $1,000 – $2,000 a month

Receptionist

Receptionists check passengers in and out during arrival and departure. They settle accounts at the end of the cruise and field questions and complaints.

-Good customer service skills -Organizational and communication skills -Previous work in the hospitality industry -Knowledge of the functions of the cruise ship from an administrative standpoint

Compensation for a Receptionist is $1,800 – $2,400 a month

A Sous Chef is an integral part of any functioning kitchen. A Sous Chef on a cruise ship works closely with the Executive Chef and prepares the food and the kitchen for the respective meals onboard.

-Work experience in a kitchen onboard a cruise ship or in a hotel -Degree from a culinary school -Managerial or Administrative service

Compensation for Sous Chef is $2,500 – $3,500 a month DOE

Wine Steward

The Wine Steward is the wine professional onboard the cruise ship. He/She often answers questions about wine history, making, products and vineyards. He/She also makes suggestions about wines for the menu and can make personal suggestions based on the needs of the passengers. The Wine Steward is highly knowledgeable and must work well with passengers.

-Proven experience in a four or five star establishment as a Sommelier -Education experience in wine -Sales skills

Compensation for a Wine Steward is $2,500 – $3,500 a month DOE

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Cruise Ship Job Positions – Hotel Management Jobs

Hotel Operations encompasses the departments of Guest Services, Food and Beverage, and Housekeeping. The largest department is the Food and Beverage department followed by the Housekeeping department. Some cruise lines also include the Entertainment department within Hotel Operations. But, for simplicity sake, we have listed the Entertainment department separately from Hotel Operations.

Hotel Director

Other Job Titles: Hotel Director (Royal Caribbean, Celebrity Cruise Lines, Carnival Cruise Lines), Hotel General Manager (Princess Cruises), Purser, Chief Purser (past cruise industry title)

Note: Royal Caribbean also has a position called Associate Hotel Director that consists of two months in the capacity of acting Hotel Director (while permanent Hotel Director is on leave) and two months as Food and Beverage Manager.

Job Description: The Hotel Director oversees the whole Hotel Operations including the Guest Services department, the Food and Beverage department, the Housekeeping department, and the Entertainment department.

Experience and Skills Required: For example, Royal Caribbean expects their applicants to have at least 10 years of senior management experience on a cruise line or in a luxury hotel.

Typical Rank: 3-1/2 stripes to 4 stripes depending on the cruise line. This position may have the same rank as Staff Captain while other cruise lines have the Hotel Director as a half stripe higher than the Staff Captain, but still below the Captain.

Average Salary: $7,000 and up per month

Marketing and Revenue Manager

Other Job Titles: The onboard Marketing and Revenue Manager is a position specific to Royal Caribbean and Celebrity Cruises ships.

Job Description: Oversees all the revenues onboard the ship and helps implement strategies to increase onboard sales within various departments. Candidate works closely with the Hotel Director and Cruise Director as well as the Training and Development Manager.

Experience and Skills Required: Royal Caribbean states in their job posting, “This position requires a strong ability to analyse revenue streams and related business programs.” The Marketing and Revenue Manager should have experience in leading a team of managers to maximize sales.

Typical Rank: 3-striped officer

Average Salary: $4,000 to $6,000 per month

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Cruise Career Opportunities at Sea

Set sail on an exciting career course.

Explore our onboard cruise departments below to match your skills and interests to the perfect career! The majority of our career opportunities are entry level but offer excellent incentives and opportunities for career growth. Learn more about Princess Cruise careers and our cruise ship jobs in this overview.

Cruise Staff Department

Our Cruise Staff make a dramatic impact on each guest’s cruise experience by conducting a variety of onboard activities for them to enjoy. Activities range from trivia games and contests to themed parties and dance lessons. This team is also responsible for hosting an array of special events onboard, including guest performers, group exercise classes, and even the occasional conga line.

By clicking the below link, you are now leaving the Princess Cruises website and navigating to a 3rd party website that is not owned, operated, or controlled by Princess Cruises or any of its affiliates.

Junior Assistant Cruise Director

The Junior Assistant Cruise Director is an entry-level position on the Cruise Staff team. This team provides fun and exciting activities for guests, like trivia games, Zumba® classes, ice sculpture demonstrations, dance lessons, and arts and crafts. In this role your goal is to help the Cruise Staff provide a premium entertainment package and make our guests’ vacations memorable. You contribute to these memories by actively participating in all events with enthusiasm and dedication.

Requirements Applicants must have a minimum of two years’ experience in the entertainment and hospitality field, including direct experience hosting activities for large groups. Confident/strong microphone experience is required. Entertainment talents such as dancing, singing, stage performance, hosting sports events, and arts and crafts are a plus, but candidates must be willing to participate in any/all such activities onboard as part of a team environment.

Assistant Cruise Director

In addition to the regular Cruise Staff responsibilities, the Assistant Cruise Director-DJ provides entertaining, engaging, and memorable DJ and emcee services throughout various shipboard venues.

Requirements Applicants must have a minimum of two years' DJ experience at corporate parties, weddings, or similar events; experience hosting karaoke; and a thorough knowledge of a variety of musical genres from 50s classics to today’s popular music. Applicants must include a Web link to their demo reel for consideration.

Deck & Technical

The Deck department is overseen by the Staff Captain and is responsible for navigating the ship as well as managing all safety-related matters, including environment and public health. This team works closely with the Technical department to ensure that all equipment is well maintained and meets international laws and regulations. The Technical department includes a variety of positions that range from entry-level roles, such as Deck Clerk, Trainees, and Cadets; to highly qualified seafarer roles, such as Environmental Officer, Security officers, and navigating officers all the way through to the ship’s Captain.

The Technical department is responsible for the efficient and cost-effective operation and maintenance of all onboard machinery and equipment, covering a wide range of areas including power generation and propulsion; heating and air conditioning; and deck, hotel, and entertainment support systems. The Technical department’s mission is to provide a safe, secure, and environmentally sound operation at all times. It is a dynamic department with a wide variety of roles and career opportunities.

Deck Department Senior Watchkeeping Officers

Senior Watchkeepers are responsible for safe navigation of the ship, maintaining a 24-hour watch by working a four-hours-on/eight-hours-off rotation. Every ship employs three Senior Watchkeepers in the ranks of 1st Officer, Senior 2nd Officer, and 2nd Officer to cover the three watches. Each watch is supported by a Junior Watchkeeper in the rank of 3rd Officer.

Requirements Applicants must hold an unlimited Chief Mates Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

Environmental Officer

The Environmental Officer is responsible for ensuring the highest possible levels of compliance by shipboard staff with all established environmental standards, in line with the company’s core values.

Requirements Applicants must be a licensed Deck or Engineer officer holding a minimum of either a 2nd Deck Officer or 2nd Engineer Certificate of Competence, or at least five years' experience with environmental management systems.

Security Officer

Security Officers are responsible for leading a team of security personnel in monitoring guest and crew activities, investigating security matters that arise, and promptly reporting and correcting security issues in order to maintain a safe and secure shipboard environment in line with the company’s core values.

Requirements Applicants must have a minimum of five years’ experience as a law enforcement officer or service in a maritime military/LE organization. Criminal Investigation experience is preferred as well as knowledge of ISPS code and experience with security surveillance and screening equipment.

Technical Department Senior Watchkeeping Officers

Senior Watchkeepers are responsible for maintaining a 24-hour watch in the ship’s Engine Room, by working a four-hours-on/eight-hours-off rotation. Depending on vessel size, each ship employs either three or four Senior Watchkeepers in the ranks of 1st Engineer and 2nd Engineer.

Requirements Applicants must hold an unlimited 2nd Engineer Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

Hotel Services Engineer

The Hotel Services Engineer leads an onboard Hotel maintenance team in achieving the highest standards appearance for guests and crew area, prompting defect correction in a cost-efficient manner while in line with our company strategy and core values.

The Hotel Services Engineer is responsible for all aspects of Hotel maintenance utilizing the services of the tradesmen within his/her sub-department, as well as the electrical and ventilation departments. This position works closely with the Staff Electro-Technical Officer and the Ventilation Officer when required.

Requirements Applicants must have Technical qualification at OND or HND level or equivalent; a minimum of two years' experience in hotel or hospitality industry maintenance; the ability to read and understand technical drawings and manuals; and excellent technical knowledge to be able to manage, supervise, and guide officers and tradesmen of varying levels of expertise.

Second Plumbers

Second Plumbers are responsible for assisting in the maintenance and repair of the onboard water, sanitary, and heating systems in a cost-efficient manner that is in compliance with company safety standards.

Requirements Applicants must have experience with small repair, evacuation pumps, and welding. Prior experience in a hotel or shipboard environment is preferred.

3rd Engineer

Third Engineer Officers are responsible for operating, inspecting, and maintaining engines, machinery, and equipment in a safe, efficient, and cost-effective manner to the highest professional standards.

Requirements Applicants must hold an unlimited Engineers Officer of the Watch Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

2nd Electro-Technical Officer

Second Electro-Technical Officers assist in leading a team of Electro-Technical staff in the safe, efficient, and cost-effective operation, inspection, and repair of all shipboard electrical systems in compliance with company safety standards to ensure the protection and safety of all guests and crew members.

Requirements Applicants must hold an HND qualification in the electro-technical field and have a minimum one year's sea-time experience.

Entertainment & Guest Programs

Our Cruise Entertainment and Guest Program departments are multifaceted and incorporate a variety of teams that work together to create a captivating entertainment experience. We offer everything from lavish production shows to organized activities, games shows, and informative presentations. We encourage high-quality entertainers, accomplished musicians, skilled production technicians, and knowledgeable lecturers to pursue opportunities to travel the world and delight our guests.

Food & Beverage Administration

The Food and Beverage Administration team (F&B) ensures an excellent guest experience through exceptional dining venues and fun and exotic drinks. As a member of the F&B team you are also responsible for identifying process improvements, reviewing operational concerns, ensuring compliance with policies and procedures in all bar and food service areas, and analyzing daily revenue and cost activities in accordance with overall performance, location, and outlet categories.

Food & Beverage Manager

The Food & Beverage Manager oversees the food and/or beverage operations onboard to achieve the highest level of customer service, maximize revenue opportunities, and control costs. This position supports a minimum of different restaurant and beverage outlets that contain exciting menus designed to match our numerous itineraries.

Requirements Applicants must have a degree from a recognized hotel/catering/culinary school; five years’ experience in a related senior management position with an extensive understanding of food production and restaurant service within the hotel or cruise ship industry; and a thorough knowledge of raw materials, production processes, quality control, and the effective distribution of goods.

Assistant Food & Beverage Manager

The Assistant Food & Beverage Manager assists in the management and administration of all onboard Food & Beverage areas to achieve the highest levels of customer service, revenue generation, and cost control.

Requirements Applicants must have a minimum of three years’ experience in a related F&B management position with experience in beverage operations, food production, and restaurant service within the hotel or cruise ship industry. A degree from a recognized hotel/catering/culinary school is preferred.

Junior Assistant Food & Beverage Manager

The Junior Assistant Food & Beverage Manager provides operational assistance and administrative support to onboard F&B management to achieve the highest levels of customer service, revenue generation, and cost control.

Requirements Applicants must have a minimum of two years’ experience in a related F&B management position with experience in beverage operations, food production, and restaurant service within the hotel or cruise ship industry. A degree from a recognized hotel/catering/culinary school is preferred.

Food & Beverage Operations

Restaurant department.

The Restaurant department is responsible for the operation of dining services in all Food & Beverage venues. Providing excellent customer service to our guests is a key function in this position and requires interaction with multiple departments and levels of management to ensure the operation functions smoothly. The Restaurant department includes a variety of positions that require differing skill sets, so applicants will be considered for positions suitable to their level of experience. The growth and training opportunities within this fast-paced and dynamic department are vast.

Requirements Applicants for entry-level positions must have a minimum of one year's experience in a restaurant, preferably in a fine dining establishment; good written and verbal communication skills; and the ability to work in a fast-paced environment with minimal supervision.

Bar Department

The Bar department looks after all front-of-house guest bars and supports back-of-house bar locations onboard all Princess vessels. This department is responsible for providing memorable experiences for our guests in terms of delivering high-quality beverages and warm, friendly, and professional service. This is an exciting department for individuals who enjoy customer interaction and have a "bubbly" personality. Entry-level positions within the Bar department include Bartender, Bar Steward, and Utility F&B Bars. The growth and training opportunities within this fast-paced and dynamic department are vast.

Requirements Applicants for entry-level positions must have a minimum of one year's experience in a Food & Beverage environment involving the service of beverages, a general knowledge of bar products and presentation, the ability to work in a fast-paced environment with minimal supervision, and good written and verbal communication skills.

Culinary Arts

The Culinary department prides itself in preparing fresh, flavorful cuisine cooked with passion and care. This department is responsible for all food operations onboard the ship and manages food production for not only our guests but also our crew members. It is a very large and active department with a wide representation of the culinary arts. This department includes a variety of positions that require differing skill sets, so applicants will be considered for positions suitable to their level of experience.

Requirements Applicants for entry-level positions must have a minimum of one year's culinary experience at a hotel restaurant or resort, a general understanding of HACCP regulations and safe food-handling procedures, the ability to perform physical work in a fast-paced environment with minimal supervision, and good written and verbal communication skills.

Housekeeping Department

The Housekeeping department is responsible for maintaining the highest level of cleanliness and service in guest staterooms, public areas, and open decks as well as providing laundry services to both guests and crew members. This department is also responsible for the movement of baggage on and off the ship and making sure the ship is ready for new guests each and every cruise. Entry-level positions within this department include Utility Cleaner, Accommodations Attendant, and Laundry Steward.

Housekeeping Jobs

Requirements Applicants must have prior experience within the hospitality industry, an understanding of public health and environmental requirements relating to cabin service, good verbal communication skills, and the ability to work in a fast-paced environment with minimal supervision.

Human Resources

The shipboard Human Resources team works in conjunction with the shoreside Employee Relations team to implement and uphold all HR policies and initiatives in line with the company’s core values. Additional responsibilities include overseeing the Crew Welfare program, creating an optimal work environment to enhance the onboard employee experience, and supporting shipboard and shoreside management teams.

Human Resources Jobs

Requirements Applicants must have a Bachelor’s degree in human resources, adult education, or a related field from an accredited college or five years’ experience in shipboard operations, training, or employee relations. Knowledge of various international human resources standards in the areas of compensation, employee relations, general benefits, employment and staffing practices, and organizational development is preferred.

Information Technology

The onboard Information Technology team manages and supports all shipboard IT systems and operations while also providing maximum system use. The onboard team works closely with our shoreside IT department to continually improve our shipboard systems and technology. The focus is always on the guest experience and maintaining safe operations. We do this by keeping informed of the latest technological advancements, and providing service excellence in all aspects of technology.

The IT Officer is responsible for the maintenance, operation, and support of all onboard computer systems, mobile devices, physical and virtual servers, networks, point-of-sale terminals, network equipment, and peripherals. This consists primarily of level 1 and 2 support as well as system monitoring and troubleshooting. The IT Officer works closely with the shoreside IT group to ensure all onboard systems perform at optimum levels.

Requirements Applicants must have at least two years' related experience in areas of user support within a medium-sized LAN; a thorough knowledge of computer systems including but not limited to Linux, MS Office, Windows Client and Server editions; and experience troubleshooting PC hardware, software applications, and network connectivity. Additional requirements include the ability to meet deadlines and maintain an attention to detail and accuracy while working under pressure in a team environment, excellent written and verbal communication skills, and the ability to lift and carry IT equipment weighing up to 40 pounds. Management or supervisory experience and a BS or higher in computer science, MIS, or related field is strongly preferred.

Computer System Specialist

The Computer System Specialist is responsible for the level 1 support of all onboard computer systems. This includes installing and configuring new PC system hardware, upgrading existing hardware, and supporting mobile devices. The Computer System Specialist works closely with the IT Officer to ensure all onboard systems perform at optimum levels.

Requirements Applicants must have strong customer service skills with the ability to work on multiple tasks; proficiency in the use of computer business applications with working knowledge of PC / LAN systems, hardware and software applications; a minimum of two years’ experience in areas of user support and troubleshooting hardware and software issues; the ability to meet deadlines and maintain attention to detail and accuracy while working in a team environment; excellent written and verbal communication skills; and the ability to lift and carry IT equipment weighing up to 40 pounds. Current CompTIA A+ 220-801 Certification, technical school certification, or three or more years of equivalent work experience is strongly preferred.

Medical Officers

As a member of the on board medical team, you will have the opportunity to travel the world and practice your medical profession at sea in an exciting, challenging and unique environment. The shipboard medical department prides itself in delivering high quality, patient-centered, evidence based healthcare to guests and crew. Within this diverse and welcoming environment, our medical staff perform a broad range of medical care, supported by a skilled medical team in a modern, well-equipped shipboard medical center.  Visit our website for more information on cruise ship medicine , and working at sea as a doctor, nurse, paramedic or healthcare assistant.

Doctors are primarily responsible for providing individualized outpatient, inpatient and ICU care for guests and crew. Doctors consult both crew and guests, providing timely, safe and evidence-based assessments, formulating differential diagnoses and treatment plans, performing clinical interventions and procedures, and coordinating logistics of referrals and evacuations. Doctors manage the preventative health and wellness programs for crew, and are also responsible for adhering to public health practices.

Doctors will also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center. Additional duties include participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures. Doctors work closely with shipboard nurses and paramedics, and report to the ship’s Senior Doctor.

Nurses are primarily responsible for providing individualized outpatient, inpatient and ICU care for guests and crew. Nurses also act as a first responders, triaging emergency calls, assessing and treating on scene, and transferring patients to the shipboard medical center for definitive care. Through the use of specific patient group directives, nurses are able to practice autonomously under the authority of doctors, assessing patients and providing treatment and advice for specific conditions. In additional to first response duties, nurses work closely with shipboard doctors to attend to patients attending daily walk-in clinics.

Nurses also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Additional duties include equipment checks, medicines and inventory management, participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures.

Paramedic / First Responders

Paramedics are responsible for providing high standards of individualized routine and emergency care to guests and crew. Paramedics act as a first responders, triaging emergency calls, assessing and treating on scene, and transferring patients to the shipboard medical center for definitive care. Through the use of specific patient group directives, paramedics are able to practice autonomously under the authority of doctors, assessing patients and providing treatment and advice for specific conditions. In additional to first response duties, paramedics work closely with shipboard nurses and doctors to attend to patients attending daily walk-in clinics.

Paramedics also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Additional duties include equipment checks, medicines and inventory management, participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures.

Healthcare Assistance: (HCA)

Healthcare Assistants are an essential part of the medical team onboard, effectively supporting the team with a broad range of clinical, laboratory and administrative tasks. Healthcare assistants conduct health screening, surveillance testing, vaccine campaigns, and work closely with onboard medical staff and admin assistants in attending to patients during daily clinics.

Healthcare Assistants perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Primary responsibilities include laboratory specimen collection for COVID-19 surveillance testing, all associated administrative functions and onboard laboratory specimen processing procedures. Other duties include basic assessment and triage, assisting with patient care and activities of daily living, specimen collection for other tests and procedures, patient education and vaccination campaigns. Additional duties include equipment checks, medicines and consumables inventory management, participation in drills, audits, inspections, and training of other crew members. Technical skills are learned and practiced on board.

Public Health Officer

As a Public Health Officer you will monitor shipboard public health and infection control procedures and assist both shipboard Management and Corporate Public Health Director in overseeing the implementation and compliance with shipboard prevention and control activities at all response levels including for COVID-19, AGE, and other communicable diseases.

Additionally, you will participate as a key member of the shipboard Outbreak Management Team (OMT), coordinate the implementation and compliance with OMT decisions and oversee the correct and safe storage, par levels, condition, and use of all infection control related PPE, disinfectants, hand sanitizers, and other supplies and related equipment.

Requirements:

• Bachelor’s degree in Public Health, Environmental Health, biological sciences, or closely related field preferred. Certification in CDC-VSP, Infection Control, and EU SHIPSAN preferred.
• Two years of shipboard experience or three years of full-time shoreside experience in implementing, overseeing, or auditing public health programs.
• Knowledge, Skills & Abilities: Knowledge of infection control practices and Vessel Sanitation Standards. Ability to thrive in a fast-paced cruise ship environment, while prioritizing workloads. Excellent interpersonal skills and the ability to effectively communicate to culturally diverse teams. Self- sufficient and able to work independently.
• Critical Professional related Technical Skills: Computer Skills: Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Experience with electronic health record platforms.
• Cruise industry experience is preferred.

Photography & Video Departments

Onboard photography is primarily centered on portrait and event photography, using both natural locations and onboard studio setups with backdrops and studio lighting. Our Videographers produce a souvenir DVD documenting the cruise experience from beginning to end, showing both onboard entertainment and port tours and destinations. The work is fast-paced, high-volume, and high-quality. Attention to detail, teamwork, and outstanding customer service are the most important elements of this job. You will be shooting photos and videos both ashore and on the ship, processing photos and editing video footage, selling the finished products and other retail items, and providing top-quality customer service to our guests.

Staff Photographer

Requirements Applicants must have a minimum of one year's photography work experience or two years of formal photography training. Strong computer skills and digital photography experience are preferred. We provide all digital equipment and a state-of-the-art onboard lab for use during work hours. Retail sales or customer service experience is also preferred.

Video Producer

Requirements Applicants must have a minimum of one year of videography work experience or two years of formal video production training. Strong shooting and editing skills are required and prior sales and customer service experience is preferred. All video and editing equipment is provided onboard.

Production Technicians

Princess Cruises sets the standard for cruise line entertainment and offers exciting shipboard positions for knowledgeable and professional Technical Production staff. Our first-class theaters and entertainment venues are equipped with state-of-the-art, multi-million-dollar technical systems complete with elaborate sets, spectacular costumes, and fascinating pyrotechnic effects. Our lighting and audio systems consist of MA Lighting, High End, Vari-Lite, German Light Products, Martin Professional, Flying Pig Systems, Green Hippo, Digidesign Venue, and Midas. Our stages are equipped with intricate Tait Towers and Stage Technologies rigging systems consisting of lifts, revolves, serapid tracks, and overhead line-sets.

All of our production shows are showcased in magnificent theaters and are both conceptualized and produced in-house. We work with a talented and award-winning team of Directors, Scenic Designers, Lighting Designers, Choreographers, and Media Designers.

Senior Production Managers

Senior Production Managers oversee all production show elements including lighting, audio, video, automation/rigging, scenery, pyrotechnics, and show rehearsals.

Requirements Applicants must have a minimum of three years' professional work experience in stage management or production/technical direction, with an emphasis in musical theater productions. Strong organizational skills with excellent inter-personal skills are required.

Assistant Production Manager-Lighting

The Assistant Production Manager-Lighting is responsible for programming and operating lighting systems within multiple shipboard venues. This role safely delivers functioning and well-maintained lighting, pyrotechnic, and video systems in support of a dynamic, engaging, and memorable entertainment and activities program.

Requirements Applicants must have a minimum of three years' professional work experience operating, designing, and maintaining MA Lighting, Flying Pig Systems consoles; High End, Vari-Lite, GLP, Martin Professional fixtures; Green Hippo, Catalyst media servers; and familiarity with Pyrodigital console operation.

Assistant Production Manager-Audio

The Assistant Production Manager-Audio is responsible for the operation, maintenance, and programing of live audio within a variety of onboard venues as assigned by shipboard management. This role safely delivers functioning and well-maintained audio systems in support of a dynamic, engaging, and memorable entertainment and activities program.

Requirements Applicants must have a minimum of three years' professional work experience operating and maintaining large-format consoles and mixed media playback. Equipment operating specifics: Digidesign Venue Profile and SC48 consoles, iZ Corp RADAR playback system, LCS Matrix 3 automated surround-sound system, PeaveyMedia Matrix audio interface, QSC Q-SYS Integrated System, and Countryman/Shure UHF wireless microphones.

Assistant Production Manager-Crew Chief

The Assistant Production Manager-Crew Chief is responsible for safely operating functioning and well-maintained rigging/automation systems and associated props and scenery in support of a dynamic, engaging, and memorable entertainment and activities program. In addition, this role assists in the general operation of the venue while managing assigned production staff.

Requirements Applicants must have a minimum of three years' professional work experience operating and maintaining Tait Towers Navigator systems and Stage Technologies Acrobat/Chameleon systems. A good understanding of rigging principles and practice is required. Strong organizational skills with excellent inter-personal skills are essential.

Stage Crew are responsible for assisting the Production team with the maintenance of all equipment, scenery, and props as well as show and event preparation pertaining to A/V equipment, scenic goods, props, lighting, and rigging.

Requirements Applicants must have a minimum of one year's professional work experience with a technical theater background and must possess a solid understanding of basic theater principles to effectively work with mechanized stage equipment, pyrotechnic product, lighting equipment, scenic items and props, rigging and audio equipment, as assigned.

Pursers Department

The Pursers department is the center of Hotel operations onboard all Princess vessels. This dynamic department encompasses a variety of roles and is responsible for the management of hotel accounts, shore excursions, and shipboard personnel operations such as the Crew Office.

Junior Assistant Purser

Junior Assistant Purser is the entry-level position into the Pursers department. Most Junior Assistant Pursers initially begin their onboard career at the Front Desk where responsibilities include providing exceptional customer service to each guest, assisting guests with account inquires, resolving customer service issues, and answering telephone calls. This position offers excellent career development and promotion opportunities in hotel management.

Requirements Applicants must have a minimum of two years’ experience in the hotel/hospitality industry performing junior management duties and front desk responsibilities at a large hotel. Applicants must also be computer literate, have experience with large volume cash handling, possess mathematical and analytical skills, and have excellent customer service skills. Secretarial skills and foreign language fluency are also preferred.

Stewarding Department

The Stewarding department is responsible for maintaining meticulous sanitation and hygiene standards in all Galley areas, ensuring that operating procedures are upheld and adhered to at all times. This includes the proper cleaning, handling, and storage of tableware, cookware, silverware, and Galley equipment.

Stewarding Jobs

Requirements Applicants must have a basic knowledge of cleaning and sanitation procedures for the food service industry, good verbal communications skills, and the ability to perform physical labor in a fast-paced environment with minimum supervision.

Youth Department

Our team of Youth Staff offer an exciting program for kids and teens ages 3-17. The Princess Youth Program is offered on all vessels, year-round in state-of-the-art, dedicated facilities. Our centers are equipped with digital jukeboxes, foosball, air hockey, skeeball, DJ booths, video game stations and more. Our Youth Staff offer a variety of activities, including games, sports, science workshops, and educational programs. Individuals who are outgoing, enthusiastic, energetic and have an interest in entertaining kids of any age are encouraged to apply.

Youth Staff Jobs

Requirements Applicants for Youth Staff must have a minimum of two years’ work experience in a youth/child care-related or teaching field or previous employment in a recreational or educational setting such as camp counseling, coaching,  and/or leading outdoor or community-center activities. Experience supervising kids in a group setting is also required. Experience with children of several ages is strongly preferred, as counselors must be willing to work with any age group to which they are assigned.

Other Cruise Departments

Applicants for positions in the Casino, including Dealers and Slot Technicians, are recruited through Carnival Corporation. For more information please Carnival Corporation's  Ocean Casino Jobs web site .

Spa, fitness, and salon

Applicants interested in positions in the Lotus Spa and Fitness Center are recruited through Steiner Leisure. For more information please visit  One Spa World^ .

Applicants for positions within the Fine Arts department are recruited through Park West Gallery. For more information please visit  Park West Gallery Art Auctions^ .

^You are now leaving princess.com and navigating to a 3rd party website that is not owned, operated, or controlled by Princess or any of its affiliates.

Princess is an equal opportunity employer and does not unlawfully discriminate on the basis of gender, color, race, age, national origin, physical or mental disability, religion, marital status, veteran status, sexual orientation, medical condition, or any other status protected by law.

Fraudulent Employment Opportunities We have recently been made aware of fraudulent entities around the world claiming to represent Princess Cruises as recruitment partners. We are working closely with our Security department and local police authorities in various countries to prevent individuals from wrongly representing themselves as Princess recruitment partners. We strongly suggest that you only discuss employment opportunities with the agencies/partners listed on this site. If you have any suspicion about the nature of an ad or website claiming to recruit on behalf of Princess Cruises, please contact the approved Princess agency located nearest your place of residence.

The magazine of Glion Institute of Higher Education

What is it like to work as a cruise ship manager?

Hospitality careers

In this article

Have you ever wondered what handling operations aboard a luxury liner is like? Would you like to play an essential role in delivering exceptional experiences for cruise ship passengers from around the globe? Then being a cruise ship manager could be for you. Between 2023 and 2024, the international cruise industry saw substantial growth, adding 10 new ships with a combined capacity of 25,450 passengers . For those considering a career in hospitality management who have a taste for adventure, cruise ship management presents an exciting opportunity to navigate the seas and steer unforgettable voyages.

This article explores the daily challenges and rewards of this exciting career path, offering insights into the skills required, the career progression within the industry and the lifestyle implications of working onb oard.

What does a cruise ship manager do?

They are responsible for overseeing the daily operations, ensuring smooth operation across departments such as guest services, housekeeping, food and beverage and entertainment and activities. Cruise ship managers maintain high customer service standards, resolve guest issues and coordinate departments to maximize efficiency.

Managers of luxury lines must also be able to adapt quickly to changing circumstances such as weather or port schedules, prioritizing guest satisfaction at all times. Long hours and being away from home for extended periods are also involved. Among the key responsibilities and duties of a cruise ship manager are:

• Operational oversight : manage day-to-day operations of various departments
• Guest services : deliver high standards of customer service and satisfaction
• Staff management : lead and motivate a multicultural team of crew members
• Problem resolution : address and resolve guest complaints and operational issues promptly
• Safety compliance : adhere to protocols and regulations
• Financial management : monitor budgets and control costs
• Quality control : uphold cleanliness and maintenance standards throughout the ship
• Event coordination : organize onboard activities and entertainment
• Logistics : coordinate with port authorities for docking and passengers getting on and off the ship
• Training and development: conduct programs to improve crew skills and service delivery
• Communication : promote effective dialogue between departments and with shore-based management
• Emergency response : act decisively during emergencies to protect passengers and crew
• Inventory management : oversee supplies and equipment onboard

Day in the life of a cruise ship manager

This role generally involves a wide range of duties and responsibilities, including:

• Morning briefing : the day often starts early with a meeting where upcoming events, passenger feedback and operational updates are discussed with department heads
• Guest interactions : liaise with passenger throughout the day, whether resolving issues, receiving feedback or simply checking they are enjoying a positive experience
• Supervise operations : monitoring various functions such as dining services, entertainment, housekeeping and shore excursions
• Team coordination : leading and making sure staff across different departments are working well together, staying motivated and performing their roles effectively
• Crisis management : addressing emergencies or unexpected situations, such as medical incidents or adverse weather conditions
• Administrative tasks : managing duties such as reports, budgets and scheduling to maintain efficiency and compliance
• Safety inspections : conducting regular checks and drills to uphold maritime regulations to safeguard passengers and crew
• Entertainment and events : overseeing the planning and execution of onboard activities
• End-of-day review : meeting to assess operational performance and guest satisfaction and preparing for the next day’s activities

What is the salary of a cruise ship manager?

The average annual pay for this role in the US is around $70,950 . This figure can depend on the size and reputation of the cruise line and the manager’s level of experience and specific responsibilities. Beyond the base salary, cruise ship managers may also receive additional benefits such as accommodation, meals and bonuses. The role offers competitive compensation reflecting the managerial expertise required.

Career paths in cruise ship management

Progression usually involves advancing through various positions in the industry. Professionals typically move up the ranks based on experience and skills. Among the on-board jobs cruise ship managers may hold as they progress are:

• Department manager : individuals may advance to overseeing specific teams or areas of the ship
• Hotel manager : looking after all aspects of onboard hospitality operations, including guest services, housekeeping and food and beverage
• Cruise director : focuses on entertainment and onboard activities
• Shore excursions manager : responsible for planning and managing tourist visits at various ports
• Onboard revenue manager : oversees the ship’s shops, casinos and other revenue-generating areas
• Food and beverage manager : supervises dining and refreshment areas of the ship
• Executive chefs : manages kitchen staff, preparing food and handling administrative duties related to kitchen management
• Casino manager : directs the activities and sets policies for the ship’s gaming facilities, manages staff, tracks finances and provides exceptional customer service to guests

What are the criteria for working in cruise ship management?

Landing such a role typically requires a hospitality management degree, preferably with specialized training relevant to luxury liners. Beyond formal education, candidates should have:

• Strong communication skills : able to liaise effectively with staff and guests
• Organizational skills : manage multiple tasks, schedules and operational details onboard
• Financial acumen : understanding budgeting, cost control and financial management
• Problem-solving abilities : capacity to address challenges swiftly while prioritizing customer satisfaction and maintaining service standards.
• Cultural sensitivity : aptitude for building positive relationships with colleagues and guests from various cultural backgrounds, creating a harmonious onboard atmosphere
• Adaptability : being able to adjust to the demands of living and working on a ship for extended periods, including potential challenges such as varying weather conditions and port schedules

All these criteria are essential for working as a cruise ship manager. You can develop them by studying for a bachelor’s degree in hospitality management.

Master the art of cruise ship management

This degree combines academic study and real-world experience, paving the way for a successful leadership career onboard

Benefits and challenges of working in cruise ship management

These roles provide a range of advantages, from global travel opportunities to competitive compensation packages. However, they also involve long hours, isolation from home and the need to maintain high standards in a maritime environment.

Benefits of being a cruise ship manager

There are many perks to this career path for those interested in hospitality and global travel, for example:

• Travel opportunities : explore various destinations worldwide during off-duty hours
• Competitive compensation : earn salaries that often include room and board, reducing living expenses
• Career growth : access to a broad range of roles and opportunities for advancement
• Cultural experience : interact with colleagues and guests from different nationalities
• Work environment : enjoy an energetic workplace with amenities such as gyms, restaurants and entertainment venues

Challenges of working in cruise ship management

This is a career path that also presents professionals with certain drawbacks, such as:

• Long hours : workdays can be demanding, often involving extended shifts to manage ship operations
• Isolation : being away from family and friends for months can be emotionally challenging
• Living conditions : accommodation can be compact, while a life at sea is not to everyone’s taste
• Job demands : managing varied teams and guaranteeing high service standards
• Safety concerns : adhering to strict protocols and being prepared for emergencies at sea

How can a hospitality school prepare you for a career as a cruise ship manager?

By studying for a hospitality degree , you can build your knowledge and skills in operational management, guest relations and team leadership. Through specialized courses, aspiring cruise ship managers learn essential skills in customer service, management and operations tailored to the unique demands of the industry. Courses in hospitality management cover topics such as food and beverage management, hospitality law and tourism economics, which are crucial for understanding the industry.

Practical experiences such as hospitality internships offer hands-on learning opportunities. These simulate real-world challenges managers face daily on cruise ships, from guest relations to crisis management. Hospitality schools such as Glion also encourage students to develop a global perspective, preparing graduates to work with international clientele and multicultural teams. You’ll also benefit from networking opportunities with industry professionals and guest lectures offering insights into current hospitality industry trends and best practices.

Working as a cruise ship manager offers a challenging yet rewarding hospitality career path. Beyond overseeing daily operations and passenger satisfaction, managers are essential for maintaining safety standards and managing diverse teams.

For those aspiring to lead in hospitality, cruise ship management provides a great platform for professional growth. The role demands resilience, adaptability, a passon for delivering excellence and a range of responsibles, from navigating international waters to creating memorable guest experience . Aspiring managers can prepare for this exciting career through specialized education to equip themselves with the skills needed to excel. With competitive compensation packages and the chance to travel the world, cruise ship management is a compelling choice for those seeking adventure.

A relevant hospitality degree will provide you with essential skills, practical experience and in-depth industry knowledge, all essential for pursuing a career as a cruise ship manager.

Photo Credits: Main Image: Getty Achim Thomae

Set sail for a career in hospitality management

With our degree programs you will develop the skills and know-how to excel in cruise ship management

WELCOME TO GLION.

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Top Cruise Ships to Work For: Discover Your Dream Job on the Best Lines

Are you dreaming of a job that lets you travel the world while working on the high seas? Picture yourself waking up to breathtaking ocean views and embarking on new adventures every day. But with so many cruise ships out there, how do you know which ones offer the best working experience?

Imagine finding a workplace where your office is a luxurious ship, your colleagues are like family, and your job comes with exciting perks. In this article, we’ll guide you through the top cruise ships to work for, helping you navigate the seas of employment opportunities in the cruise industry.

Key Takeaways

• Prioritize cruise lines with positive company reputation and supportive cultures for a fulfilling work experience.
• Look for opportunities for career advancement, training programs, and mentorship to enhance your professional growth.
• Evaluate employee benefits packages, including competitive salaries, healthcare coverage, and additional perks for job satisfaction.
• Consider top cruise ships like Royal Caribbean, Norwegian Cruise Line, and Carnival Cruise Line known for employee-focused environments and satisfaction.
• Focus on work-life balance aspects such as living quarters, amenities, onboard social life, and community interactions while working on cruise ships.
• Tailor your resume to highlight relevant skills, prepare thoroughly for interviews, and understand work contracts and maritime laws when aiming for a job on a top-rated cruise ship.

Factors to Consider When Choosing a Cruise Line for Employment

Company reputation and culture.

When selecting a cruise line to work for, company reputation and culture are vital considerations. A positive reputation indicates a well-established organization that values its employees. Research the company’s online reviews, employee testimonials, and industry rankings to gain insights into the company culture. S eek companies known for their inclusive and supportive atmospheres where you can thrive and foster professional growth. E nsure that the company’s values align with your own to promote a positive work experience.

Growth Opportunities and Career Advancement

Exploring growth opportunities and career advancement prospects is essential when opting for a cruise line job. I dentify the potential for advancement within the company. Look for clear pathways to progress and training programs that can enhance your skills. Consider companies that offer mentorship and educational incentives to further your career. Understanding the avenues available for career development will help you make well -informed decisions while choosing an employer.

Employee Benefits and Perks

Employee benefits and perks play a significant role in your job satisfaction and overall well-being. E valuate the benefits package offered by each cruise line to assess how it aligns with your needs. C ompanies that provide competitive salaries, healthcare benefits, retirement plans, and additional perks such as discounted travel or on-board amenities can greatly enhance your working experience. Reme mber to compare different benefits packages to make an informed decision that fits your requirements.

The Top Cruise Ships for Employee Satisfaction

When considering the top cruise ships for employee satisfaction, it’s essential to review specific cruise lines known for their positive work environments and employee benefits. Here are insights into some of the leading cruise lines renowned for prioritizing employee well-being and satisfaction:

Royal Caribbean International

Royal Caribbean International stands out as a top choice for many seeking employment on cruise ships due to its commitment to employee satisfaction. With a reputation for offering competitive salaries, excellent training programs, and opportunities for career growth, Royal Caribbean ensures its employees feel valued and supported.

Example: Employees at Royal Caribbean International often benefit from access to onboard amenities during their downtime, fostering a sense of community and well-being among staff members.

Norwegian Cruise Line

Norwegian Cruise Line is another standout option known for its employee-focused approach. By providing comprehensive training, competitive compensation packages, and a diverse range of job opportunities, Norwegian Cruise Line creates a positive work environment that encourages professional development and job satisfaction.

Example: Norwegian Cruise Line’s dedication to promoting work-life balance through employee wellness programs contributes to high levels of satisfaction and morale among its staff.

Carnival Cruise Line

Carnival Cruise Line is renowned for its employee-centric culture and emphasis on creating a supportive workplace environment. Offering various employee benefits, including healthcare coverage, retirement plans, and career advancement opportunities, Carnival Cruise Line ensures that its employees are well taken care of and motivated in their roles.

Example: Carnival Cruise Line’s recognition programs and incentives for outstanding performance motivate employees to excel in their positions, contributing to a positive work atmosphere.

Work-Life Balance on Cruise Ships

Living quarters and amenities.

When working on cruise ships, your living quarters play a significant role in your overall work-life balance. While space may be limited, cruise ship employees are often provided with shared cabins equipped with essential amenities such as a bed, storage space, and a private bathroom. These living arrangements are designed to optimize space utilization while ensuring that you have a comfortable place to rest after your shifts.

Moreover, cruise lines are increasingly focusing on enhancing the onboard amenities for their employees to promote a better work-life balance. Access to recreational facilities, such as gyms, swimming pools, dining areas, and designated social spaces, allows you to unwind and socialize during your downtime. These facilities are not only beneficial for relaxation but also contribute to fostering a sense of community among staff members, creating a supportive and inclusive work environment.

Onboard Social Life and Community

The onboard social life on cruise ships plays a crucial role in shaping your work experience and overall well-being. As you embark on this unique work opportunity, you’ll find that cruise ship communities are vibrant, diverse, and tightly knit. Interacting with colleagues from various backgrounds and cultures can enrich your social connections and bring a sense of camaraderie to your work environment.

Cruise lines often organize social events, team-building activities, and themed gatherings to encourage interaction and create a sense of community among employees. Whether participating in onboard parties, team sports, or cultural nights, these activities offer opportunities to bond with your coworkers outside of work hours. Building strong relationships within the onboard community not only enhances your work-life balance but also contributes to a more fulfilling and enjoyable work experience on the cruise ship.

Tips for Landing a Job on a Top-Rated Cruise Ship

Crafting your resume for the cruise industry.

When applying for a job on a top-rated cruise ship, it’s crucial to tailor your resume to highlight relevant skills and experiences. Focus on any hospitality, customer service, or maritime background you have. Emphasize your ability to work in a team, problem-solving skills, and adaptability. Make sure to include any certifications, such as STCW (Standards of Training, Certification, and Watchkeeping for Seafarers), as they can give you an edge in the hiring process. Keep your resume concise and easy to read, as recruiters often sift through numerous applications.

Preparing for Interviews and Assessments

To ace the interview for a position on a top-rated cruise ship, research the cruise line thoroughly. Understand its values, work culture, and the type of guests it attracts. Practice common interview questions related to customer service, conflict resolution, and teamwork. Showcase your enthusiasm for working on a cruise ship and your willingness to go the extra mile for guest satisfaction. Be prepared for assessments that may test your language proficiency, technical skills, or situational judgment. Dress professionally for virtual or in-person interviews, and demonstrate your excellent communication skills and friendly demeanor throughout the process.

Follow these tips to stand out in the competitive job market of top-rated cruise ships and increase your chances of securing a rewarding position onboard.

Navigating Contracts and Work Terms

Understanding your contract.

When considering a job on a cruise ship, it’s crucial to understand your contract fully. Contracts for cruise ship employment typically outline your role, duties, working hours, salary, benefits, and duration of the contract. Reviewing and comprehending this document before signing is essential. Contracts may also cover details like onboard privileges, dress code, disciplinary procedures, and termination clauses. Ensure you read and clarify any terms you’re unsure about to avoid misunderstandings later.

Knowing Your Rights and Responsibilities at Sea

Working on a cruise ship comes with specific rights and responsibilities that differ from traditional onshore jobs. Familiarize yourself with the maritime laws and regulations that govern your work at sea. Understand your entitlements regarding working hours, breaks, rest periods, safety protocols, and emergency procedures. It’s essential to know how to access medical care, resolve disputes, and report any workplace incidents promptly. Moreover, respecting the ship’s rules, maintaining a professional demeanor, and cooperating with colleagues are key responsibilities to ensure a harmonious working environment.

You’ve now explored the enticing world of working on cruise ships, discovering the allure of travel, luxurious work environments, and enticing perks from leading cruise lines like Royal Caribbean International, Norwegian Cruise Line, and Carnival Cruise Line. Remember, finding the right balance between work and life is key, with comfortable living arrangements and onboard amenities contributing to your overall job satisfaction. When aiming to secure a position on a top-tier cruise ship, ensure your resume highlights relevant skills such as hospitality and customer service, along with essential certifications like STCW. Lastly, as you navigate contracts and work terms, prioritize understanding the fine print, knowing your rights and responsibilities at sea, and adhering to maritime laws for a smooth sailing work experience.

Frequently Asked Questions

1. what are some benefits of working on cruise ships.

Working on cruise ships offers travel opportunities, luxurious work settings, and perks provided by top cruise lines like Royal Caribbean, Norwegian, and Carnival. Employees enjoy unique experiences while earning a living.

2. How can I secure a job on a cruise ship?

To secure a job on a cruise ship, tailor your resume to highlight relevant skills such as hospitality and customer service, and obtain certifications like STCW. Prepare for interviews by researching the cruise line, practicing common questions, and demonstrating enthusiasm.

3. What should I know about cruise ship contracts?

It’s crucial to understand cruise ship contracts fully, know your rights and responsibilities at sea, and comply with maritime laws and regulations for a harmonious work environment. Familiarize yourself with the terms to safeguard your interests.

Hi, I'm Richard, a passionate traveler and cruise enthusiast. With over a decade of experience exploring the world's oceans, I've developed a deep love for all things related to cruising. Whether it's luxury liners or intimate river cruises, I enjoy sharing my insights and tips to help others plan their perfect getaway. When I'm not sailing the seas, you can find me writing about my adventures or planning my next voyage

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• Exciting Career Growth Opportunities: As we continue to expand, we plan to double in size by 2028, offering numerous opportunities for career advancement and personal development. We are proud to have one of the highest promotion rates in the industry.
• Rapid Growth and Team Expansion: Since 2015, we've grown from 400 to 4,000 crew members on our Ocean ships, fostering a dynamic and collaborative team environment.
• Modern Fleet and Future Plans: All of our Ocean ships are less than 10 years old, and more planned for the future.
• Bilingual and Inclusive Work Environment: Onboard our ships sailing along the coast of Japan, our Viking crew and guests communicate in both Japanese and English, promoting a positive and inclusive work culture.

• Beverage Manager
• Restaurant Manager
• Assistant Restaurant Manager
• Assistant Waiter
• Café Attendant
• Explorer Staff
• Stateroom Steward / ess
• Executive Chef
• Chef de Cuisine
• General Manager

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Manager Technical Operations, Disney Cruise Line

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ENJOY THE MAGIC

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

*Benefits and eligibility may vary by business and location

"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

The Manager Technical Operations is responsible for Technical System Maintenance for the Disney Cruise Line Fleet and the Company’s Island destinations. You will manage the Marine Technical Operations technical team assigned, including personnel development aspects. You will be responsible for assigned shipboard technical systems upkeep and performance including but not limited to gaseous and liquid fuels, ballast and fresh water. Assist in the development and planning of key maintenance periods in line with the vessels planned operational profile. Appoint and manage subcontractors to deliver contract maintenance and repairs on time and within approved budgets. Review, adjust and introduce procedures and work instructions for areas of responsibility. You will also be responsible for ensuring proper record keeping is maintained and that Classification and Regulatory compliance is adhered to.

You will report to the Senior Manager Technical Operations.

Responsibilities:

Assist with departmental budgets for areas of responsibilities.

Liaison with USCG, Lloyd's Register, and US Public Health for areas of responsibility.

Oversee compliance with technical aspects of applicable Flag State, Port State, international, and classification society resolutions and requirements, including maintenance verification under Classification Society Continuous Survey Hull and Machinery.

Oversee maintenance support for the DCL Fleet and Island destinations ensuring that proper documentation processes are followed within the company-approved maintenance system.

Provide continuous availability of shore-side provided spares and materials for ship and Island base staff.

Maintain the operational and engineering standards for the ship Engineering Department and island maintenance teams.

Assist in the planning and execution of long-term maintenance and inspection opportunities (including In- water Surveys (IWS), wet and Dry Docking periods).

See that corrective and preventive actions are taken in regard to reported on issues within area of responsibility.

Provide shore-side oversight of technical gaseous and fluid system operations (Including LNG).

Conduct regular ship visits submitting superintendent/Vessel assessments as necessary.

Act as Line Manager for assigned staff.

In collaboration with Disney Cruise Line recruiting partners, identify and interview suitable technical personnel as part of the talent hiring process for Island open technical positions.

Undertake additional projects and work assignments as assigned by the Executive Director MTO.

Safety Management System (SMS) Responsibilities:

Implementation of the general safety management responsibilities as detailed within the company Safety Management System (SMS).

Responsible for implementing Safety Management System policies and procedures relative to areas of responsibilities, ensuring operating procedures pertaining to both shipboard and shore-based technical operating practices are in place and functioning in compliance with the SMS. 

Provide shore-based assistance for Masters and his Officers in order to maintain safe ship operations. 

Assist and keep the Senior Manager Technical Operations informed of ongoing and planned matters relevant to issues and materials in the SMS.

Run monthly status reports on overdue maintenance including key equipment.

Required Qualifications:

Minimum 5 years’ experience in the relevant role.

Qualified as a Marine/Mechanical Engineer or Naval Architect.

Experience using computer based planned maintenance systems.

Knowledgeable and efficient with the use of computers and related technology.

Preferred Qualifications:

Technical knowledge and experience with LNG as a marine fuel is beneficial but not essential.

Required Education:

Bachelor’s degree in Marine Engineering or equivalent

About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hotel General Manager

Department: Guest Svc

Employment Type: Fixed Term Contract

Reporting To: Captain

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Directs the day-to-day operational efficiency of all areas within the Hotel department in collaboration with the shoreside Hotel Operations Director. Constantly oversees the activities, assignments, and projects of shipboard Senior Hotel Management.
• Conscientiously coordinates the planning and documenting of current and future itinerary deployments, anticipating problems relating to revenue, demographics, logistics, and clearance requirements; accurately compiles and promptly submits to the Hotel Operations Director the Itinerary Planning document when required. 
• Coordinates the development of shipboard organizational plans to ensure maintenance periods run successfully. Works closely with the Technical department to minimize the effect of Hotel maintenance issues on passengers' cruise experience. 
• Regularly monitors the shipboard Hotel Key Performance Indicators. Reviews and analyzes the indexes on an ongoing basis, discusses and evaluates findings with team, and implements responsive action when appropriate. 
• Oversees the coordination of passenger embarkation, disembarkation, tender operations, and Shore Excursions to maintain Company standards. 
• Collaborates with the Chief Engineer Officer to maintain the proper appearance and functionality of all Hotel facilities and equipment at all times. 
• Collaborates with the Senior Doctor to ensure that all aspects of the Medical department’s passenger services, billing, inventory control, CDC and USPH records, and office hours are in accordance with Company standards at all times. 
• Responsibly oversees the financial performance of all revenue-generating departments in line with Company targets and guidelines. 
• Consistently guides onboard senior Hotel staff and revenue managers in promptly adjusting and improving revenue-generating programs in line with Company standards and policies. 
• Carefully monitors costs, expenditures, and inventory of all Hotel areas and achieves targets within established budget. 
• Constantly maintains a capital expenditure and Hotel maintenance project list; promptly submits report to the Hotel Operations Director as requested. 
• Promptly completes performance appraisals that are fair, objective, and accurate measurements based on observed behavior. 
• Observes each crewmember’s performance using his or her role description as a guide and delivers prompt and appropriate correction, improvement, or reinforcement. Coaches and develops skilled, engaged team members to become the Consummate Host.
• Meets individually with direct reports on a regular basis to build trust, establish effective relationships, identify personal development and career goals, discuss specific operational business issues, and create open lines of communication. 
• Acts as a Company representative and always portrays a positive image of Princess Cruises to all passengers, officers, and crew. 
• Always maintains professional, effective, and motivated working relationships across all functions, taking into account differences in cultures, backgrounds, and individual personalities. 
• Ensures that the overall product quality and service standards are met or exceeded by regularly developing, implementing, and participating in weekly Hotel Operations inspections. 
• Consistently reviews Passenger Relations feedback, Passenger in Focus files, Let Us Know forms, and other sources of information to identify trends and issues; takes prompt action to ensure that the team surprises and delights passengers. 
• Enthusiastically performs duties of Managing Chairman of the Shipboard CRUISE Steering Committee; ensures that all CRUISE program meetings and components are in place and that all officers and crew participate positively and actively. 

Skills, Knowledge & Expertise

• Ten+ years of progressive management experience in a leading hospitality setting with operational management experience in Guest Services, Rooms Division, Entertainment activities, F&B and revenue outlet operations
• Demonstrated leadership capabilities with proven business and organizational planning, coordination and execution
• Quality driven with a proven passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem-resolution and trend evaluation techniques.
• Results driven with a proven ability to analyze, course correct as needed and hit established company targets through an understanding of present situation and how to adjust/adapt and implement positive changes in the delivery of the service and product
• Knowledge of policies and practices involved in the environmental, public health and human resources functions
• Ability to manage international staff at all levels positively and productively by motivating, developing, and managing employees as they work. Ability to coach and counsel to improve performance, administering the disciplinary process effectively
• Full comprehension of HACCP procedures for sanitation and cleanliness
•  Leadership ability
• Self-motivated and self-directed
• Strong presentation and public speaking skills
• Strong verbal, listening, and excellent written communication skills
• Fosters cooperation and teamwork
• Proven ability to work well under stress 
• Must possess the highest level of integrity, discretion and judgment and can use those skills to build trusting relationships with others effectively
• Innovative and creative thinker
• Results driven
• Proven and successful multi-discipline skills/experience at a senior level given consideration
• Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred

Hotel General Managers within our shipboard team are afforded executive officer status, which ensures comfortable, individual accommodations and access to passenger facilities such as restaurants, the fitness center, and luxury pools. You will also receive a complete benefits plan, including medical, dental, and vision.   Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Princess Cruises

www.princess.com

Our Culture Essentials… Stronger together Speak Up – Respect & Protect – Improve – Communicate – Listen & Learn – Empower

Set sail on an exciting career course with Princess Cruises! One of the best-known names in cruising, Princess Cruises is a global cruise company operating a fleet of modern ships renowned for their innovative design and wide array of choices in dining, entertainment and amenities.

As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™ embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.

Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.

As part of the Princess family, you’ll gain valuable cruise ship career experience representing one of the largest cruise lines in the world. We are extremely passionate about our work and offer a variety of reward programs to recognize employees who go above and beyond to provide our guests the best possible vacation experience.

Join our team and enjoy an adventurous career with great incentives, unlimited growth and worldwide travel opportunities.

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• Technologies

Building a Ship-Shore Collaboration Software for Consistent Data Management

Managing a cruise ship is a complex task that involves coordinating dozens of operations to ensure an enjoyable experience for passengers. From entertainment to food services, maintenance, and safety, every part of the ship's operation must work together seamlessly.

All this becomes even more challenging when ships have limited or no internet connectivity while at sea, making data sharing with shore-based teams difficult.

This article explores the creation of a cloud-based Cruise Ship Management System that integrates both online and offline operations for our clients. Today we'll take a closer look at the technical side behind one of our most innovative products.

The Challenge: Synchronization across isolated environments

During the cruise, each ship operates as a self-contained entity, which manages everything from guest check-ins to transactions and reporting. Meanwhile, shore-based administrations handle broader tasks: cruise planning, logistics, and bookings. To make sure these two environments remain synchronized is quite a challenge, particularly given the ships' limited Internet connectivity.

In HotelFriend, we solved this challenge by allowing each ship to function autonomously when offline, with the ability to synchronize data with a cloud-based system when connectivity is restored. This means that the administrative teams have near-real-time access to important information anytime.

Brief overview of the system architecture

HotelFriend’s Cruise Management Software is designed to bridge the gap between the crew and the head office in a way that allows seamless data exchange. Here's how we achieved that:

1. Ship-based system (Offline operations)

Each ship is equipped with its own instance of the Cruise Management Software, designed to support onboard operations. The ship's technical team configures their local infrastructure and adapts it to meet our requirements, and we provide them with a virtual machine developed for their environment.

We use docker container technology in our local virtual instance, that is running the ship's dedicated application. It includes a local database and other necessary components. With this setup, the ship's crew can run all operations independently, without relying on Internet access.

2. Cloud-based system (Online operations)

For the cloud-based version, we established a Kubernetes cluster in the AWS cloud, where we deploy the same application that runs on the ships. The cloud version mirrors the ship-based instance, using the same Docker images.

The most important part here is the database replication process: the cloud-based database is synchronized with the ship's database, which allows onshore teams to access the latest information.

3. Synchronization and data replication

When a ship regains internet connectivity, data from the ship's local database is replicated to the cloud. Files such as invoices, reports, and similar documents are stored in S3 buckets and synchronized during this process. The replication occurs at a set of intervals, providing the central office with insight into the ship's latest data without requiring direct access to the ship's system.

Achieving seamless connection

In this section, let’s explore what exactly ensures that both shore-based and ship-based teams always have the most up-to-date information at their fingertips.

● Triggering replication

When the ship is back online after a disruption, the synchronization process is automatically triggered. Data replication transfers updates from the ship's database to the cloud-based system.

● Database replication and conflict resolution

The replication process involves copying data from the ship's local database to the cloud database. This is a two-way process, allowing both environments to stay in sync.

In cases where conflicts arise, such as when changes have been made to the same data on both the ship and in the cloud, conflict resolution strategies are employed. These may include timestamp-based merging or manual resolution, depending on the specific operational requirements.

● Onshore data access

The cloud-based system provides administrative teams with the ability to access the most recent data replica from the ship. This includes details on guest counts, cruise information, payments, check-ins, and more.

Monitoring, logging, and security

Monitoring and logging.

AWS CloudWatch is used to monitor the cloud environment, track database performance, and manage application logs. Onboard the ship, Docker's built-in logging and monitoring tools are used to ensure the health and performance of the local application. Once connectivity is restored, logs from the ship are synchronized with the cloud.

Security measures

Security is a top priority for HotelFriend, particularly given the sensitive nature of the data being handled. All communication between the ship and the cloud is using TLS encryption to prevent unauthorized access.

In addition, specific user roles are used to enforce access controls, ensuring that only authorized personnel can interact with the system. Regular backups of the ship's local database are securely stored both on the ship and in the cloud to prevent data loss.

Benefits at a glance

Our Cruise Management System is designed to deliver excellence in every aspect of operation. Let’s take a look at the key benefits that come together for the outstanding performance and usability of our software.

Hosted on Amazon AWS Servers in Germany

Leveraging Amazon AWS’s advanced infrastructure, our system is hosted in highly secure data centers in Germany. Its robust architecture ensures that your information, identities, applications, and devices are well-protected. The platform meets stringent security and compliance requirements, including data locality, protection, and confidentiality.

Scalability and versatility

Our solution seamlessly supports both public cloud environments onshore and private systems onboard the ships. This dual capability ensures that deployment through containers is not only simplified but also efficient, scalable, and fault-tolerant.

Security and data protection

AWS’s S3 storage is secure, private, and encrypted by default, ensuring your data is safeguarded against unauthorized access. Additionally, S3 supports extensive auditing capabilities, allowing you to monitor access requests and maintain tight control over your resources.

Centralized management

Our Cruise Management Software provides a powerful centralized administration system that allows onshore teams to configure and manage application parameters and global data. This means that administrative tasks are streamlined, reducing the complexity of managing multiple ship-based systems across the fleet.

Ease of use

Our system features a user-friendly, intuitive interface that simplifies ship management tasks. Whether you’re a ship manager, crew member, or maintenance personnel, the system is designed for quick adaptation, allowing users to efficiently leverage its powerful functionalities with minimal training.

What are the other features of Cruise Ship Management Software?

This software is designed to handle all the complexities of operating a large passenger vessel, setting it apart from hotel management systems. Here are some of the standout features that make cruise management more streamlined for our clients.

Efficient check-in process

Unlike hotels, cruise ships often handle large groups of guests checking in simultaneously. Our system is designed to manage these high-volume check-ins with ship-based kiosks, ensuring a seamless experience for groups of 100+ passengers.

Comprehensive data handling

When setting sail for a new cruise, the Cruise Management System adeptly processes and organizes extensive blocks of guest and cruise data. This capability keeps all information accurate and readily accessible for smooth operations from the moment the ship departs.

Advanced Tour Planner

Our Tour Planner is a tool designed to simplify the complex process of planning and coordinating tours. It creates reusable trip templates, automates requests for port approvals, and consolidates all necessary information into a structured, user-friendly database.

Nautical cash book

Managing expenses on a cruise involves tracking maintenance costs like gas, electricity, and fuel. The Nautical Cash Book tool helps captains and crews manage these costs by calculating and recording both planned and actual expenditures.

Personalized menu and recipe management

Our software includes a Wine and Menu Card Generator that tailors menus based on the guest’s tour package. The system also allows for creating recipes and menu templates, generating menu cycles, and exporting them, ensuring guests always receive a personalized dining experience.

By leveraging AWS and docker container technology we've developed a robust Cruise Ship Management System that seamlessly integrates online and offline operations. This architecture ensures that both onshore and onboard teams have the tools they need to operate efficiently, regardless of connectivity challenges.

With careful planning, the right technologies, and a focus on security, businesses can build systems that are both flexible and resilient, ready to meet the demands of connected and disconnected environments.

Want something similar for your organization? Explore our data management offerings and schedule a demo to see how we can help you achieve your goals.

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Latest News

Product updates v. 3.106.0: advanced cancellation policies and secure logins, how to choose the best pos system for hotel in 2024: a comprehensive guide, why your university needs a student housing management system (and how to choose one), guest facing v. 3.18.0: more robust search on booking engine and better ux for kiosk, product updates v. 3.105.0: hotelfriend payments, improved group booking invoices, and user-friendly display of reservation details, guest facing v. 3.17.0: new settings in my trips, improved booking calendar, and room request feature on kiosk, sorry, but app is not available without javascript.

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Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is  Every Moment Matters  with a signature  Yes I Can!  service ethos.

People are at the core of our business success and future. Our people are true  Moment Makers  and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for  General Managers  to join our dynamic team here in Russia at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What we offer our General Managers

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package:

• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• With us you will participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• We have plenty growth and development opportunities within the Radisson Hotel Group
• You always can enjoy special rates for our team members, and friends and families while travelling and staying in our hotels

What we expect from our General Managers

Our hotel management team are industry experts and recognised leaders with the ability to prioritise a complex and hands-on workload, and who strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

• You will enjoy the challenge of running our show. It’s what makes your heart beat faster!
• You will balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our stakeholders
• You will work with Heads of Department to maximise business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget
• You will be reporting to the Managing Director of Russia, and work proactively with area support office to ensure guest satisfaction and the smooth running of the hotel

As General Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities we are looking for in our General Managers

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Creativity and problem-solving abilities
• Passion about creating an extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Desire to have fun at work
• Experience in a similar position in international chain hotels is essential
• Fluent English and Russian is a must

Become part of the world of Moment Makers, we are looking forward to getting to know you!

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