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Store Return Policy

Refund, exchange, or return, journeys store return policy.

Customer Service; 1-888-324-6356 Journeys now gives you 365 days to decide! They allow all merchandise in new condition, with original packaging and original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are also excluded.

Return/Exchange Options

Option 1) Return to Store : Take your item(s), with original packaging and receipt, to any Journeys store to return or exchange.

Option 2) Return to Journeys.com : If you would like to ship the item(s) back to Journeys.com, please follow the instructions below:

1) Please fill out the Return/Exchange form completely and include it with your return/exchange package. If you did not receive a Return/Exchange form, you can print one HERE .

2) Send the item(s) back to the address below, through the shipping provider of your choice, or request a Return Label here: Return Label Request Form.

3) Exchanges are free! For items returned for a refund, $7.95 will be deducted from the refund amount for use of label provided by Journeys. Shipping charges are not refundable.

4) Please allow 2-4 weeks to receive your refund or exchanged merchandise.

Return Address: Journeys Order Returns 635 Genesco Parkway Lebanon, TN 37090 Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information

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Navigate Through the Journeys Return Policy in a Breeze

The Ins and Outs of the Journeys Return Policy

Your feet deserve comfort, and you deserve peace of mind. If your items purchased at Journeys don't fit your feet nor meet your expectations, DoNotPay is here to make the return process much easier with this simplified guide to the Journeys return policy. Put your feet up, and let DoNotPay help !

A Rundown of the Journeys Shoes Return Policy

Journeys gives its customers 365 days to return their shoes, clothing, or accessories for a refund or exchange if they:

• Are in new condition
• Still have their original packaging
• Come with the original receipt or the information from the order confirmation email

Journeys Return Policy for Defective Items

A defective item is a product with an existing flaw, which was unknown at the time of purchase and is the fault of the manufacturer. This does not include normal wear and tear that occurs while using the item.

Journeys will refund or exchange defective items under the following conditions:

• You bought the item less than 30 days ago
• You present the original receipt or order confirmation
• The item is in its original packaging

Journeys Return Policy for Items Without a Receipt

For online orders, Journeys doesn't send printed receipts or invoices anymore because they want to go green. The order confirmation number you received in your email is enough for returns.

If you can't find it, contact the Journeys customer service using one of the following methods:

Make sure to check out the business hours of the customer service department in the table below:

How To Return an Item to Journeys

Returning an item can be troublesome, including the disappointment factor of the item not meeting your expectations. Journeys offers you the option to return unsatisfactory products in person or by mail, but each option has its disadvantages.

In-Store Returns

Returns to the Journeys stores are free. If you want to head down to the store to return an item, here's what you need to do:

• Find the nearest Journeys store
• Bring the item with original packing and the receipt or order confirmation
• Speak with a staff member
• Specify if you want a refund or a replacement

The Disadvantages of In-Store Returns

In-store returns are less favorable these days because of the:

• Time taken to travel to the store
• The cost and environmental concerns of transport
• Health concerns due to the COVID-19 pandemic
• Time wasted on waiting in lines

Returns via Mail

If you want to return an item for a refund via mail, you will be charged a fee of $7.95 —it will be deducted from the refund after processing. If you want an exchange, the shipping is free.

The process depends on how you purchased the item and is explained in the table below:

The Disadvantages of Mail Returns

The disadvantages of mail returns include the following:

• $7.95 shipping fee for refunds
• Time taken to ship the item
• Long processing time—between two and four weeks

How To Return Purchased Items to Journeys Using DoNotPay

The shoes were uncomfortable enough! Kick your feet up and relax. DoNotPay’s chatbot will guide you through the return process without any unnecessary delays or other issues.

Save the time and energy you would spend on traveling, filling out forms, and following up. Start the return process with DoNotPay! All you need to do is:

• Open DoNotPay in your browser and set up your account
• Select the Item Return Request feature
• Answer the chatbot's questions about your purchase
• Include photos of the products you wish to return and click Submit

We will then draft a return request letter explaining what was wrong with your item and whether you want a refund or exchange. The letter will be automatically mailed to Journeys, which saves you a trip to the post office. We will also provide you with a return label so you can ship your item for free.

DoNotPay can also help with returns to the following merchants and more:

Did Your Journeys Purchase Give You Foot Fungus? Sue Them!

We certainly hope it's not foot fungus after all, but if you're unhappy with how Journeys customer support treated you, DoNotPay can help. You can use our app to sue any company that infringes on your consumer rights in small claims court .

DoNotPay can save you from the hassle of getting your own lawyer or filling out paperwork—not to mention paying exorbitant lawyers’ fees. Filing your official complaint, gathering the necessary paperwork, and preparing for a court appearance are now simple and straightforward tasks, thanks to DoNotPay.

Returned Your Faulty Item? Discover Other Nifty DoNotPay Products!

Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund , get extended warranties , file insurance claims , and find clinical trials in your vicinity to assisting you in creating legal documents , notarizing them , and faxing them—DoNotPay can do it all.

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Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.

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Journeys Return and Refund Policy

We know that life is full of surprises and that sometimes things don’t go as planned. That’s why we have Journeys return and refund policy for our journey packages.

We want you to be happy with your purchase, and if for any reason you’re not, we’ll work with you to make it right. So please take a look at our policy and if you have any questions, don’t hesitate to contact us.

Page Contents

What is Journeys Return Policy?

Journeys now offer FREE Returns in Stores and by Mail for items purchased online! You have 60 days from the time you receive your order to return merchandise purchased from Journeys.com.

In-Store Return Policy: You may return items to any Journeys store location. Please remember to bring your packing slip (or gift receipt) and the credit card you used for the original purchase.

By Mail Return Policy: If you are not able to make it into a store, don’t worry, we will still accept your return by mail. To begin your return, please click here and follow the instructions on the screen.

How Long Do I have to Return an Item to Journeys?

Journeys offers a 45-day return policy for most items, as well as a 60-day return policy for items purchased with a gift card. If 45 or 60 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable.

To start a return, you can contact our Customer Service at 1-888-324-6356 or visit the nearest store location. If your return is accepted, you will be responsible for paying the cost of shipping your item back to Journeys. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance when returning an item back to our store.

Does Journeys Accept Returns Without a Receipt?

Because it is a large chain store, they have a more lenient policy when it comes to returns without a receipt. You can return any item within 60 days of purchase as long as you have a valid ID. The refund will be processed as a store credit.

Does Journeys offer full refunds?

No, this store does not offer full refunds. However, if you are not satisfied with your purchase, you can return it within 45 days of the purchase date for a store credit or exchange. All returned items must be in new and unused condition, with all original tags and packaging attached.

Can I return an Item to Journeys without the box or original package?

Yes, you can return an item to Journeys without the box or original package, as long as it is unused, unworn, and in its original condition with all tags attached. If you do not have the original packaging, please include a note with your name, order number, and reason for return. Your refund will be processed within 10-14 business days after we receive your return.

How will I be refunded by Journeys?

This store will process your refund as soon as possible, but please allow up to 10 business days for the refund to appear in your account. The refund will be made using the same payment method you used when making the original purchase.

How Long do Journeys refunds take?

Journeys refunds take 3-5 business days to process.

Can you return an online purchase to the Journeys store?

Yes, you can return your online purchase to any Journeys store as long as you have your online order confirmation or packing slip and the credit card you used to make your purchase. You will receive a refund in the form of a gift card for the amount of your purchase.

What’s Journeys’s customer service phone number?

The best way to reach customer service is by using our contact form. We will do our best to get back to you as soon as possible. Our phone number is 1-888-324-6356, but we are only available Monday – Friday, 9 am – 5 pm EST.

Does Journeys Accept returns through the mail?

Journeys does accept returns by mail for items that were purchased either through our stores. Returns must be postmarked within 45 days from the order’s ship date to receive a full refund in the form of the original payment method.

If 45 days have passed since your purchase was shipped, they can offer you a merchandise credit equal to the current selling price of the item(s). Items must be returned in their original packaging, unworn, and with all original tags attached. Shipping and handling charges are not refundable.

Thanks for shopping with Journeys. If you don’t like your purchase, you can return the item for an exchange or get a full refund within 45 days (terms and conditions applied). Looking for more information on our return policy? Visit our website at  ReturnPolicy.me ! Have a great day 🙂

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Journeys Return Policy: Your Guide to Hassle-Free Returns

We all know that life is full of surprises and that things don’t always go as planned. That is why our Journeys return and refund policy applies to our journey packages.

We want you to be satisfied with your purchase, and if you aren’t, we’ll work with you to make it right. Please review our policy and feel free to contact us if you have any questions.

Table of Contents

What Is Journeys Return Policy?

Journeys now offers FREE returns in-store and by mail for online purchases! Returning anything purchased from Journeys.com is possible within 60 days of receipt.

Return Policy in-Store: You may return items to any Journeys store location. Please include your packing slip (or gift receipt) as well as the credit card you used to make the original purchase.

Return Policy by Mail: If you are unable to visit us in person, we will accept your return by mail. To begin your return, simply click here and follow the on-screen instructions.

What is the time limit for returning an item to Journeys?

Journeys has a 45-day return policy for most items and a 60-day refund policy for gift card purchases. Unfortunately, we cannot offer you a refund or exchange if 45 or 60 days have gone since your purchase.

To be eligible for a return, your item should be unused and in the same condition in which you received it. It also has to be in its original packaging. Gift cards cannot be returned.

To begin a return, please contact our Customer Service department at 1-888-324-6356 or visit your nearest store location. If your return is approved, you will be responsible for the cost of returning your item to Journeys. The cost of shipping is non-refundable.

The time it takes for your returned product to reach you may vary depending on where you live. When returning an item to our store, we recommend utilizing a trackable shipping service or purchasing shipment insurance.

Does Journeys Accept Returns Without A Receipt?

Because it is a huge chain shop, it has a more permissive policy on returns without a receipt. As long as you have a valid ID, you can return any item within 60 days of purchase. The refund will be sent in the form of a store credit.

Is it possible to get a full refund from Journeys?

No, this shop does not provide complete refunds. If you are dissatisfied with your purchase, you may return it for a store credit or exchange within 45 days of the purchase date. All returned items must be brand new and unused, with all original tags and packing.

Is it possible to return an item to Journeys without the box or original packaging?

Yes, as long as the item is unused, unworn, and in its original condition with all tags attached, you can return it to Journeys without the box or original packaging. Please include a note with your name, order number, and reason for return if you do not have the original packing. After we receive your return, we will process your refund within 10-14 business days.

Journeys will refund me in what way?

This store will handle your refund as quickly as possible, but please allow up to 10 business days for it to reflect in your account. The refund will be issued using the same payment method as the initial purchase.

How Long Do Refunds For Journeys Take?

Refunds for journeys take 3-5 business days to process.

Is it possible to return an online purchase to the Journeys Store?

Yes, you can return your online purchase to any Journeys store if you have your online order confirmation or packing slip, as well as the credit card you used to make your purchase. The amount of your transaction will be refunded to you in the form of a gift card.

Does Journeys accept mail-in returns?

Journeys accepts mail-in returns for items purchased in either of our stores. To get a full refund in the form of the original payment method, returns must be postmarked within 45 days of the order’s ship date.

If your purchase was shipped within 45 days, they may award you a merchandise credit equal to the current selling price of the item(s). Items must be returned unworn and with all original tags attached, in their original packaging. The shipping and handling fees are non-refundable.

Conclusion 

Understanding and adhering to Journey’s return policy is crucial for a seamless and satisfactory shopping experience. Familiarizing oneself with the specific terms and conditions outlined by the company ensures that customers are well-informed about their rights and responsibilities in the event of product returns. By fostering transparency and clarity, Journey’s commitment to a fair and customer-centric return policy contributes to building trust and loyalty among its clientele. As customers, it is advisable to review and comprehend the return policy before making a purchase, promoting a smoother process in the rare instances where returns may be necessary. Overall, Journey’s dedication to customer satisfaction extends beyond the point of purchase, reinforcing a positive and reliable relationship between the brand and its valued patrons.

What is Journeys’ return policy?

Journeys offers a flexible return policy. You can return items within 365 days of purchase, provided they are in unworn and resalable condition. Ensure you have the original receipt or packing slip for a smoother return process.

How do I initiate a return with Journeys?

To initiate a return, visit the Journeys website or contact their customer service. Follow the provided instructions, which typically involve filling out a return form and shipping the item back. Journeys may provide a prepaid shipping label, and it’s essential to include the original packaging.

Can I return online purchases to a Journeys store?

Yes, Journeys generally allows you to return online purchases to one of their physical stores. Bring the item, along with the original packing slip or receipt, to a nearby Journeys location. The store staff will assist you with the return process.

Is there a time limit for returning items to Journeys?

Journeys has a generous return window, allowing customers to return items within 365 days of the purchase date. This extended timeframe provides customers with ample opportunity to evaluate their purchases and initiate returns if necessary.

What items are ineligible for return at Journeys?

While most items are returnable, certain products may be ineligible for return, such as final sale items or products marked as non-returnable. Additionally, returns must meet specific criteria, including being in unworn and resalable condition. It’s advisable to review Journeys’ detailed return policy on their website for a comprehensive understanding of ineligible items.

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All the Stores That Let You Return Used Items for a Full Refund (No Questions Asked)

Have you ever bought something, got it home and torn it open, only to realize it sucks, or doesn’t fit, or just isn’t what you thought it was? Then realize that since you opened it, you can’t return it and are stuck with it for eternity. Or maybe you wear a pair of shoes for a couple weeks and they keep giving you painful blisters? Some stores have awesome return policies in place that allow you to actually return used or opened items with NO questions asked (just don’t abuse them or you can bet they’ll go away forever). Below are all of the stores that fit this category.

Anthropologie

The return policy at Anthropologie is pretty awesome:

• If you’re not satisfied with your purchase, for ANY reason, they’ll take care of you with a full refund or exchange.
• You can even get a refund on worn merchandise purchased over a year ago, with or without a receipt.

If you don’t have a receipt, they’ll give you the current selling price of the item.

Apple Store

If you bought an item directly from an Apple Store you can return used items . Here are the details:

• You have exactly 14 days to return items, opened or unopened.
• You can use this policy to basically “test drive” items to see if you like them.

Items not available for return include: Opened software, Electronic Software Downloads, Apple Store Gift Cards,  Developer products (membership, technical support incidents, WWDC tickets), and Apple Print Products.

See Also: Apple Return Policy: 7 Reasons Why It’s Great & 5 Reasons Why It Kinda Sucks

Athleta sells popular workout/yoga clothing and shoes for women and has a fantastic return policy .

• Unlike parent companies Old Navy, Gap, and Banana Republic, you can return worn clothing to Athleta for ANY reason.

They allow 60 days for you to return or exchange items.

Bath & Body Works

Here are the details of the “ 100% Guarantee ” at Bath & Body Works:

• From their website, “If at any time you’re not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works stores.”
• If you don’t have your receipt they’ll still take back the item but give you the lowest selling price on record.

If they think you may be abusing their return policy, they reserve the right to scan your driver’s license to keep you from abusing their policy in the future.

Bed Bath & Beyond

The Bed Bath & Beyond return policy got revamped on April 20th, 2015, but it still rocks.

• If you have your receipt, you can return all items, used or otherwise, for a full refund at ANY time after purchase.
• If you don’t have your receipt, they will attempt to find your order in their system. If they can’t locate it, you can still return the item MINUS 20% of the current selling price.

If you’re returning via a gift receipt, you can also got a full refund or exchange.

The Body Shop has a very liberal return policy as well. Here’s what you need to know:

• If you have your receipt, you can return items, new or used, for a full refund.
• There is NO time-limit, so be sure to hang on to those receipts.

With no receipt in hand, the best they can do is a store credit at the lowest selling price in the past 30 days.

The Costco return policy is legendary. Here’s the skinny:

• You can return items to the warehouse, no matter the shape or condition, if not completely satisfied.
• The only products that have a time restraint on them are electronics at 90 days from date of purchase. The following is considered an electronics item: Televisions and Projectors, Computers, Touchscreen Tablets, Cameras, Camcorders, MP3 players and Cellular Phones.
• Also, all diamonds at 1.00 ct or larger require original paperwork for return.

Other than diamonds, a receipt is not required as Costco can look up your order details in their system.

CVS Pharmacy

While CVS will not take back most used items, they do make one big exception …

• Beauty products have a 100% satisfaction guarantee.  If not happy, for whatever reason, just bring it back opened or unopened for a full refund.

There’s no time limit on returns but you must have your original receipt.

Eddie Bauer

Eddie Bauer has an Unconditional Lifetime Guarantee  on all their products. Here’s what you need to know.

• Eddie stands behind their clothing, “If anything you buy falls short of our standards, you’re invited to return it at any time.”
• When returning items with a receipt, you’re eligible for a full refund or exchange.

When returning items without a receipt, you can get a store credit or exchange.

Kohl’s

The folks at Kohl’s have a killer “ No Questions Asked – Hassle-Free ” guarantee. Here’s how it works:

• Kohl’s will take back all items, new or used, at any time if you’re not satisfied with your purchase. No questions asked.
• There is NO time restriction on ALL returns and no receipt needed if your purchase is on your Kohl’s card within the past 12 months.

If you made your purchase with something other than a Kohl’s card, you can still return items without a receipt but you’ll have to settle for store credit or an even exchange.

Lands’ End

The Lands’ End return policy is titled “ Guaranteed. Period. “ and is very similar to the policy at Eddie Bauer.

• Lands’ End will take back any item, at any time, for any reason. No questions asked.
• If you wear something for a couple weeks, or months, or years, and decide it just isn’t for you, they’ll take it back for a full refund or exchange.
• If you return an item where the record of purchase dates back 9 months or greater, they’ll issue a refund in the form of a refund check.

If you return an item with NO record of purchase, they’ll issue a refund for the item’s lowest sale price in the form of a Lands’ End gift card.

L.L.Bean also has a 100% satisfaction guaranteed policy  that’s worth knowing about.

• They’ll take back both new and heavily used items if they fail or you’re not happy for any reason.
• No receipt? No problem. If a receipt can’t be located, they’ll “give you an L.L.Bean Gift Card for the current selling price of the item, or replace your item.”

If the original item is no longer available, they’ll probably call or email you “to help determine an alternative that works for you.” Pretty amazing policy.

It’s long been known to loyal Nordstrom shoppers that they have one of the best return policies going.

• They’ll take back pretty much anything, at any time, with or without a receipt.

They strive to work fairly with you to make sure you’re happy with your purchase and they ask that you treat them fairly as well, and don’t abuse the policy.

Here are the details of the awesome return policy at REI.

• REI stands behind all of the products they sell with a 100% satisfaction guarantee .
• If you’re not completely satisfied with any product, for any reason, you can return it for a full refund, or replacement, within 1 year of purchase .

Important note on used products being returned, “Used items must be cleaned for a return or exchange. If you send merchandise that is not cleaned or laundered to the REI Returns Department, it will be returned at your expense.”

Trader Joe’s

It’s a little known fact that Trader Joe’s has a 100% satisfaction guarantee .

• If you’re not satisfied with any product you buy at Trader Joe’s, you can return it NO questions asked with NO limits.
• The item could be half eaten or half drank; it doesn’t matter.

They stand behind everything they sell.

Whole Foods Market

If you shop at Whole Foods , are you aware of their killer return policy ? Here’s how it works:

• Whole Foods guarantees every product they sell and allows you to bring back items opened, or unopened, for ANY reason.

For them to take items back, you must have your original receipt.

The service center at Zappos is legendary and will often bend over backwards to make the customer happy .

Here’s what you need to know:

• The  Zappos website states that all items must be returned in their “ original condition”  within 365 days of purchase.
• But…I found this website which talks about a blogger who bought an expensive pair of running shoes from Zappos, jogged in them for over 400 miles but kept getting blisters.
• He thought he was screwed as he didn’t have any of the original packaging. But he decided to call them anyways and not only did they replace his shoes with a new size, but they gave him a $35 credit as the shoes had dropped in price. So awesome Zappos.

Your best bet when it comes to returning used shoes, clothing, and handbags, is to call them at 1 (800) 927-7671 and explain your situation.

Happy returns.

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I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)

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I was just at a Crocs store yesterday. The sales lady told me that my daughter could try out her shoes for awhile and if she decides she doesn’t like them, I could return them for a full refund with my receipt.

Who pays the return shipping costs? Athleta does! Yay Athleta

Ulta has a good return policy. You can return anything used and/or opened.

Thanks! Great addition.

I’d have to disagree 110%! My daughter tried to return presents that my ex had bought her for Christmas. They were new. They told her to sell them and wouldn’t allow her to return them. She wasn’t expecting the cash but didn’t want the presents because she had most of them already and didn’t like two of the presents. They LOST my business!! And I shopped there every other day almost!! I might not get as good of sales at Sephora but they even offered to take the presents back from Ulta. Which I didn’t do because it wasn’t from their store. Ultra is downright RUDE!!

Just FYI Target has partnered with Ulta & they have a great return policy. Surprised they’re not on this list. You get 90 days or 120 days if you used red card, you can use any items & they give you full refund. They also pay return shipping!

That’s not true you can go to only a few stores to return stuff

Can I return a item that rang up “as is “

Add Sephora to this list!

At cvs you actually do not need your original receipt but if you do not have said receipt they will give you store credit (on a little cvs money card) instead of cash

I buy ALL my athletic shoes on roadrunnersports.com because they will let you return them even if worn. In fact, they encourage it. And their prices are competitive as well.

Best Buy takes returns on all items open or not, within 15 days for everyone, 30 for elite members (1500 spent in a year) 45 days for elite plus (3000 spent in a year). Only reason you wouldn’t get a full return is on Cell Phones and they require a small restocking fee on those. Everything else is refunded in full.

That’s kind of terrible. I don’t buy at Best Buy unless no one else sells item. 15 days? Nahhhh!

Ralph Lauren will also let you return item beyond their stated time periods. I used to work in customer service, they want every customer to have a legendary experience. Shop after Christmas and again in the Spring for huge markdowns.👌

Aldi will take anything back, give you a refund and replace it. No receipt needed. Sprouts also has “try it, like it, or bring it back” type of policy.

Lands’ End refused to accommodate a purchase I made. It was a mens dress shirt, that had literally opened all the way down the seam. I didn’t have a receipt. Who remembers where the receipt is, from 2 years ago? The CS rep said she couldn’t find a sales record for the purchase on the LE database. And, since they sell the product at Sears, nationwide, it is “possible” that it was a Sears purchase. (I have never shopped in Sears) To which I replied, “so what? It’s still a Lands End shirt with Lands End labels.” She told me I had to return it to Sears, in order to get my “credit”, which at that point would be the lowest sales price that Sears sold for in the last 1-2 years. I will no longer purchase anything from Lands End.

sad to say, CVS does not allow returns of items i purchased, even after asking the clerk, and with a reicipt ! i was reported to a company they hire to monitor all customer returns. with our without a recipt. i went to return unused items i purchase with the reciept because i bought the wrong items. all brand new, the register printed out a warning to me personally that i could not return any items. if i had an issue with this, i had to contact the reporting agency for a full personal tracking report ! i did so, showed that i made 5 returns, over a 1 year period. and that i was not allowed to shop or return any itmes again to CVS for 45 days. i was literally shocked ! beware, this was a sad blow, as i have shopped at CVS for over 10 yrs. now, i am banned for making 5 returns?? wow..sad.

You can’t return to athleta over 60 days now. Time to update that 🥲

Thanks, updated the article.

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Journeys   Reviews

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Got 2 different sizes in my order when…

Got 2 different sizes in my order when both were labeled size 12 - took 2 weeks to get them to send a return label, and I purchased via klarna so they charge you every 2 weeks. I still got charged again with no refund processed when they said they processed it 2 weeks ago. Horrible service

Date of experience : March 01, 2024

Reply from Journeys

We are truly sorry to hear that you had this experience, Tony. If you need any further assistance, please feel free to contact us at https://help.journeys.com/s/.

ignore wrong shop

Ignore I have reviewed the wrong shop and do not know how to delete

Date of experience : March 12, 2024

Journey catalog

I thought they were trendy but it was expensive too

Date of experience : December 07, 2023

Thank you for your review, Steve! If you need any assistance, please feel free to contact us at https://help.journeys.com/s/.

Ordered size 6, received 8. Twice. Rough customer service

Ordered a pair of shoes in a woman size 6, received man 6. Got in touch with the customer service who helped me return the shoes and supposedly sent me another pair in the right size: I received the same thing. Called them back, and had to argue very intensely to get them to take them back, get a return label and a refund. They didn’t want to hear what the problem was. First and last time for me!

Date of experience : January 29, 2024

We're deeply sorry to hear that you had this experience, Genevieve. If you need any further assistance, please feel free to contact us at https://help.journeys.com/s/.

Journeys sent me my order with 2 left…

Journeys sent me my order with 2 left shoes. Thus was a christmas gift for my fiance and the best they could do is ship it the Tuesday after Christmas. And I will need get it ready for shipment and send verification before they will start the process. I sent photos and still zero help besides me jumping through hoops for them. Never shop at journeys it's not worth saving $5 on the purchase by direct from manufacturer. I'm beyond disappointed how they shrugged me off with a well sir those are your otions.

Date of experience : December 24, 2023

Hi Brandon! We are so sorry to hear you received two left shoes. Please contact us at https://help.journeys.com/s/ with your order information for assistance.

Terrible customer service all around

Terrible customer service all around. They advertise an item as being on sale, then I couldn’t get the code to work. Messaged customer service days ago and didn’t get a response. Tried another method just for the customer service rep to tell me that they are not responsible for things being advertised incorrectly. I guess they like losing business. Terrible!

Date of experience : December 20, 2023

Hi Shenequia! We apologize for any confusion or inconvenience caused by the listing of an item. Please feel free to contact us at https://help.journeys.com/s/ with more details for assistance.

Terrible customer experience, never received my exchange

Terrible customer experience. I tried to do an exchange and 8 weeks later i have received nothing. They made me CALL them to tell them the tracking number of the exchange and i was told three different times over the phone and via chat my exchange was processing. I was just told 8 weeks later that the exchange never went through, that i was given a refund, and that I should review their exchange policy. Terrible experience. Wasted so much of my time. Will never purchase from here again.

Date of experience : January 04, 2024

Hi Josanna! We are so sorry to hear this. Please feel free to contact us at https://help.journeys.com/s/ with more details for assistance.

I was talking to a representative when…

I was talking to a representative when I was placing an order they told me if I placed the order my things would get her by Christmas. I still haven’t gotten a emailing about anything. When I called customer service they told me My order wasn’t going to get here before Christmas. If they would of given me the right information I would of NEVER placed the order

Date of experience : December 19, 2023

We are so sorry to hear this! Please feel free to contact us at https://help.journeys.com/s/ with more details.

No refund for lost package

If i can give negative review rate i will ! Reported lost package last nov 29 to them and Fedex. Yes, it was delivered but placed on top of mailbox, an open area. So when my daughter got home it wasnt there anymore after wks , journeys email her saying they cant refund coz accdg to FedEx it was delivered. 1st , it was delivered yes, but lost it coz of fedex negligence placing it on an open area! 2nd. We dont care if Fedex denied the claim. We are not asking the refund to them. We are asking journey coz they are the seller. We bought it to them. JOURNEY should take responsibility. We will not stop till we get the refund. Planning to file complaint to california consumer act or to any govt agency if refund not made . Never will do business with Journeys anymore

Hi Ash! We are so sorry you did not receive your order. Please feel free to contact us at https://help.journeys.com/s/ with your order details for assistance.

Awful customer service

Awful customer service. Someone stole my package from my door step and they refused to send out another package or refund me my money. FedEx delivered the package several days early (so I was not expecting it) and just left the package on the front steps for people to steal. Journeys is awful and I will not be ordering from them again.

We sincerely apologize that you did not receive your order. Feel free to contact us at https://help.journeys.com/s/ for assistance.

This is absolutely the worst company in…

This is absolutely the worst company in the world NEVER order shoes from them ever again unless you want to get your package in over a month!!! You will be on hold for over an hour just to ask a simple question their customer service people are very rude and unhelpful at the same time. Worse experience of my life with them. DO NOT ORDER!!!!!!! Please take my word you will regret it, you’ll thank me later. THE WORSE COMPANY!!!! Customer service doesn’t even deserve a 1 they are a 0/5.

Date of experience : January 13, 2024

We're terribly sorry to hear this, Karen, and we understand your frustrations. Please feel free to contact us at https://help.journeys.com/s/ if you still need any assistance.

Journeys in Newport Mall

Journeys in Newport Mall , Jersey City, NJ.. JYS 1265 Great customer service from salesperson ,Ramses! Such a nice young man , so patient, polite, & helpful. They didn’t have my daughter’s size but he ordered them online for me. The young lady at the register who was assisting Ramses ( bc he was new) was also amazing. Both of these employees were professional and accommodating. We would definitely shop again at Journey’s Jersey City ( 1265). I think Ramses will have a successful employment there.

Date of experience : October 07, 2023

We truly thank you for your feedback! We love hearing from our customers and are incredibly happy to hear that you had such an amazing experience in our store. We look forward to your next visit!

Journeys Kidz at Jersey Garden Mall.

Journeys Kidz at Jersey Garden Mall. The sales woman Emily Del Rosario did an amazing job with helping me to get shoes for my little one. She gets 10 stars. If you are looking for someone with patience in retail please go to Journeys in Jersey Garden Mall.

Date of experience : December 10, 2023

Shady shipping

Ordered two pairs of shoes, was given the same tracking for both. Only one pair arrived and with no notification. Second pair still hasn't shown up. The tracking is all over the place with delays and operation errors. I'm honestly not even sure the information is correct. Shady business practice. Update: Received the notification from Journeys that the shoes were delivered. No package, checked with neighbors too. Contacted customer service and was told they wouldn't do anything for me. Don't bother with them.

Date of experience : May 30, 2023

We are so sorry for your experience, Lynda! If you still need assistance with this matter, please contact us at https://help.journeys.com/s/ so we can look into this further for you.

Completely lying about delivery date and holding my money hostage.

I placed an online order. Order details and email said "Delivery: 3-5 Business Days". It is day 8 and my order has still not even shipped. They would not let me cancel and said that I have to wait to receive the order and then take it in person to a Journey's store to receive a refund. Terrible experience.

Date of experience : December 08, 2023

We sincerely apologize for any inconvenience caused! Please get in touch with us at https://help.journeys.com/s/ with your order details for assistance.

Every time I pass by the shop in the…

Every time I pass by the shop in the Wellington Green Mall ( Florida) , I see the staff putting their dirty shoes on the bench and chatting with each other 😡. We sit in those chairs ( benches ) . Also They need keep the music in the background and allow shoppers to think about their purchases. Uptempo or fast-paced music encourages quicker shopping and fewer purchases!!

Date of experience : November 08, 2022

We're so sorry to hear that you had a negative experience shopping in store. If you still need assistance with this, please contact us at https://help.journeys.com/s/ so we can look into this further for you.

Do not purchase anything you do not…

Do not purchase anything you do not physically have in your hands. I went into our local store, ordered and paid for a pair of shoes for ship to home through the associate at the store. The company cancelled my order the next day by e-mail. It has been 3 weeks, several e-mails and phone calls, and I have not received my refund. I will never do business with a company that blatantly steals money from unwitting customers. Never again.

Date of experience : August 28, 2023

We are sorry to hear that there was an issue receiving your refund. If you still need assistance, please contact us at https://help.journeys.com/s/.

Faulty website!

Tried placing an order online using Apple Pay because my wallet wasn’t close by. It claims payment wasn’t completed but it emptied my cart as if my order went through. I also received a notification about a pending charge from my Apple Pay as if my order went through. Checked my email, nothing from Journey’s about an order. So I called customer service explaining the situation, she then says “Oh yeah we’ve been having a lot of issues with Apple Pay and the website canceling the orders. I suggest you use your debit or credit card and try to place the order again.” I told her Apple Pay needs to be removed as an option to use on the website and excuse me no I will not so I can have 2 pending charges in my account! She said well we can’t control how the website process authorizations with an attitude! I hung up because I was done talking to her! I used to love Journeys but I will no longer order from them! There shouldn’t be pre authorizations as if I’m getting gas at a gas pump it’s ridiculous!!!

Date of experience : December 16, 2023

We truly apologize for this situation and any inconvenience caused! Please contact us at https://help.journeys.com/s/ with more details so that we may look into this further for you.

Delivered to the wrong address

My $100 shoes were delivered to the wrong house, the picture taken proves that but Journeys would not reimburse me and told me I have to contact Fed Ex. I filed a claim with Fed Ex and am waiting for their investigation to conclude. Journeys has horrible customer service! They should replace my shoes or reimburse me and then file a claim with Fed Ex themselves!!!! I will never buy from Journeys again!

Date of experience : August 12, 2023

We're so sorry to hear that you did not receive your package, Cindy, and we can certainly understand your frustration. If you still need assistance, please contact us at https://help.journeys.com/s/.

The customer service is terrible

I did a refund for some shoes I bought & my refund amount was LESS than my actual order. I contacted customer service 3 times just for them to tell me there was nothing they can do. Customer service agents don't even know what they're talking about either. One agent told me they don't refund tax & another said they do refund tax but they don't refund shipping; however, I calculated the numbers and the numbers do not match. Although it's a little difference, it's the principle. They steal from their customers so don't ever shop here

Date of experience : March 08, 2023

We are so sorry you did not receive your refund, Casey! If you still need assistance with this matter, please contact us at https://help.journeys.com/s/ so we can look into this further for you.