government travel login

An official website of the United States government

Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

• Explore sell to government
• Ways you can sell to government
• How to access contract opportunities
• Conduct market research
• Register your business
• Certify as a small business
• Become a schedule holder
• Market your business
• Research active solicitations
• Respond to a solicitation
• What to expect during the award process
• Comply with contractual requirements
• Handle contract modifications
• Monitor past performance evaluations
• Explore real estate
• 3D-4D building information modeling
• Art in architecture | Fine arts
• Computer-aided design standards
• Commissioning
• Design excellence
• Engineering
• Project management information system
• Spatial data management
• Facilities operations
• Smart buildings
• Tenant services
• Utility services
• Water quality management
• Explore historic buildings
• Heritage tourism
• Historic preservation policy, tools and resources
• Historic building stewardship
• Videos, pictures, posters and more
• NEPA implementation
• Courthouse program
• Land ports of entry
• Prospectus library
• Regional buildings
• Renting property
• Visiting public buildings
• Real property disposal
• Reimbursable services (RWA)
• Rental policy and procedures
• Site selection and relocation
• For businesses seeking opportunities
• For federal customers
• For workers in federal buildings
• Explore policy and regulations
• Acquisition management policy
• Aviation management policy
• Information technology policy
• Real property management policy
• Relocation management policy
• Travel management policy
• Vehicle management policy
• Federal acquisition regulations
• Federal management regulations
• Federal travel regulations
• GSA acquisition manual
• Managing the federal rulemaking process
• Explore small business
• Explore business models
• Research the federal market
• Forecast of contracting opportunities
• Events and contacts
• Explore travel
• Per diem rates
• Transportation (airfare rates, POV rates, etc.)
• State tax exemption
• Travel charge card
• Conferences and meetings
• E-gov travel service (ETS)
• Travel category schedule
• Federal travel regulation
• Travel policy
• Explore technology
• Cloud computing services
• Cybersecurity products and services
• Data center services
• Hardware products and services
• Professional IT services
• Software products and services
• Telecommunications and network services
• Work with small businesses
• Governmentwide acquisition contracts
• MAS information technology
• Software purchase agreements
• Cybersecurity
• Digital strategy
• Emerging citizen technology
• Federal identity, credentials, and access management
• Mobile government
• Technology modernization fund
• Explore about us
• Annual reports
• Mission and strategic goals
• Role in presidential transitions
• Get an internship
• Launch your career
• Elevate your professional career
• Discover special hiring paths
• Climate Action
• Events and training
• Agency blog
• Congressional testimony
• GSA does that podcast
• News releases
• Leadership directory
• Staff directory
• Office of the administrator
• Federal Acquisition Service
• Public Buildings Service
• Staff offices
• Board of Contract Appeals
• Office of Inspector General
• Region 1 | New England
• Region 2 | Northeast and Caribbean
• Region 3 | Mid-Atlantic
• Region 4 | Southeast Sunbelt
• Region 5 | Great Lakes
• Region 6 | Heartland
• Region 7 | Greater Southwest
• Region 8 | Rocky Mountain
• Region 9 | Pacific Rim
• Region 10 | Northwest/Arctic
• Region 11 | National Capital Region
• Per Diem Lookup

E-Gov Travel Service (ETS)

The E-Gov Travel Service (ETS) is a government-wide, web-based, and world-class travel management service. This streamlined service continually applies commercial best practices to realize travel efficiencies and deliver a transparent, accountable, and sustainable service that yields exceptional customer satisfaction.

The ETS program is currently operating in its second contract period, ETS2, which includes a three year base period and three following four year option periods through June 3, 2027. The legacy ETS transition ran through November 11, 2015. The government is preparing to deliver the next iteration of an end-to-end travel and expense service, called ETSNext . 

With ETS2 you can:

• Create and manage travel authorizations and the travel approval process.
• Submit vouchers and receive reimbursements.
• Notify the traveler and the approver when a selection is out of compliance with flexible auditing based on agency business rules.
• Capture receipts, manage itineraries, and approve authorizations and vouchers on a capable mobile device.

If you would like to contact the E-Gov Program Office, please click our Contact Us and fill out the form.

PER DIEM LOOK-UP

1 choose a location.

Error, The Per Diem API is not responding. Please try again later.

No results could be found for the location you've entered.

Rates for Alaska, Hawaii, U.S. Territories and Possessions are set by the Department of Defense .

Rates for foreign countries are set by the State Department .

2 Choose a date

Rates are available between 10/1/2021 and 09/30/2024.

The End Date of your trip can not occur before the Start Date.

Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.

Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."

Per diem localities with county definitions shall include "all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."

When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.

Log in to E2 Solutions

This is a U.S. Federal Government information system that is "FOR OFFICIAL USE ONLY." Unauthorized access is a violation of U.S. Law and may result in criminal or administrative penalties.

This system contains information protected under the provisions of the Privacy Act of 1974 (Public Law 93-579).

• Forgot Password

Login to Your Account

If there is an account registered under that email address, a password reset email will be sent to your address.

Retrieve Your Password

The travel community for those who served, sign up today, all of your travel in one place.

Anyone who enrolls will receive an instant $250 USD Travel Credit added to their account, on us!

Enroll into GVR for free and get an immediate $250 USD Travel Credit. Redeem on future purchases, including hotels, resorts, cruises and more – beating out any other major travel websites.

Why Sign Up For GVR?

Choose from over 250,000 resort stays worldwide.

Choose from over 45 contemporary and luxury cruise lines.

Cruise the Rhine, take a safari, or climb Mt. Kilamanjaro.

Choose from over 900,000 hotel options worldwide.

Dedicated travel experts to help you plan and save 365 days a year.

Access to lower travel rates than any online retailer.

Reviews and Testimonials

What our members say about government vacation rewards, am i eligible, frequently asked questions.

• Car Rentals

Your Military & Government travel solutions partners

CWTSatoTravel

NEW: Chat with Us

New: Starting July 22, travelers can start using Chat as early as 6am CDT. With this new change, chat will now be available from 6am-6pm CDT. To access chat, click the Chat With Us button above. 

FIND TRAVEL OFFICE

Please choose your government branch or enter your agency, organization, unit number or duty station name in the form field below. We will direct your inquiry to the correct travel office page for further action.

Office Search Results

Our mission.

We serve the world’s most important customer, and we do it better than anyone else. We make your mission our own, and deliver a travel program that engages your employees, empowers them to be more productive, and helps them navigate the unique complexities of government travel.

Whether you’re traveling for work, reporting for duty, heading home from a long trip or tour, or you and your family are taking a well-earned vacation, we’re here to make your journey as smooth as possible.

NEW: Chat with Us!

Chat with a representative to cancel a trip and/or request a copy of your invoice. You can also arrange car rentals, request an early ticket, check a ticket status, request or see the status of a refund, and resolve CTO issues. You can also notify an agent of credit card issues such as new cards, expirations, or limit changes. Navy and Army CONUS travelers can also change their reservations (no LICWO).

Your time is valuable. Make the most of it by minimizing time spent on the phone  and managing your travel plans.

Chat with Us

Here is a glimpse of what CWTSatoTravel has to offer:

E2 Solutions

Track and maintain your agency's travel expenses, get or approve travel authorizations, and manage your department’s travel, all in one place. 

CWTSato To Go

Keep all your travel information in one place, on your smartphone, with our travel app. Available to all CWTSatoTravel clients. 

CWTSato Hotel Program

Get the best negotiated rates and amenities wherever you travel.

SEE ALL SERVICES

Travel Alerts & Warnings

• Sat, 20 Jul 2024 Bangladesh - Level 4 Do Not Travel
• Fri, 19 Jul 2024 Luxembourg - Level 1 Exercise Normal Precautions
• Mon, 15 Jul 2024 Iran - Level 4 Do Not Travel
• Thu, 11 Jul 2024 Maldives - Level 2 Exercise Increased Caution
• View all state department travel warnings
• View all international SOS travel alerts and warnings

Stay up to date with the latest travel news and government regulation updates. Discover how you can travel smarter and save money.

Department of Defense

Civilian government agencies.

• Cancel Reservations
• Change Reservation (Navy Only-no LICWO)”
• Car Rentals
• Credit card has been activated
• Credit limit has been increased
• Early ticket request/Ticket status
• Invoice Request
• Refund Request/Status of Refund
• Submit back to DTS
• Update credit card expiration date

CHAT WITH US

• Request ticket status

NOTE: To make or modify your flight reservations contact your local office.

All Other Inquiries

Please use our Travel Office Locator to contact the travel counselors best equipped to answer your inquiry

Contact Your Office

Welcome to MyGovTrip!

FedTravel has permanently moved to MyGovTrip.Com .

Please be sure to update your bookmark.

GOVERNMENT TRAVEL PLANNING SIMPLIFIED!!

Welcome to mygovtrip, the premier travel-planning website for government and military travelers, welcome to mygovtrip, the premier travel-planning website for government and military travelers.

MyGovTrip offers travelers the most accurate and up-to-date information for both official and leisure travel. Find commercial flight schedules as well as all Government contract schedules and fares with the 8 airlines in the program, Per Diems, hotels, car rentals and more.

Easy access - no passwords or registrations required!

• Skip to main content
• Keyboard shortcuts for audio player

What we know about the computer update glitch disrupting systems around the world

Bobby Allyn

Bill Chappell

Fatima Al-Kassab

Microsoft, which hosts cloud services with businesses and governments, said it was grappling with service outages after a glitch triggered by software distributed by cybersecurity firm CrowdStrike. Haven Daley/AP hide caption

A technological meltdown left employees of airlines, banks, hospitals and emergency services around the world staring at the dreaded “blue screen of death” on Friday as their computers went inert in what is being described as a historic outage.

“This is basically what we were all worried about with Y2K, except it's actually happened this time,” internet security analyst Troy Hunt said via X .

Security experts race to fix critical software flaw threatening industries worldwide

From continent to continent, Microsoft users reported being suddenly knocked offline, and the culprit was determined to be cybersecurity company CrowdStrike, which says one of its routine software updates malfunctioned.

“CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts,” the company said in a statement.

Customers using Mac and Linux operating systems were not affected, CrowdStrike said.

When the faulty update crashed computer systems, scores of airport travelers were stranded, hospital appointments were delayed and live news broadcasts were cut short.

How big is the outage?

It is massive, far-reaching and sudden.

Some computer problems cascade, creating ripples of failures. But in this case, the flaw permeated Microsoft systems worldwide nearly immediately. The company says its Windows 365 Cloud PCs, apps and services were affected.

Microsoft remains the dominant desktop operating system worldwide, with more than 72% market share, according to the Statcounter website . The CrowdStrike problem does not directly affect all of those machines: its security software is mainly used by businesses and large organizations. The company says its customers include 43 U.S. states and nearly 300 companies in the Fortune 500.

Hundreds of thousands of Microsoft outages were reported on Friday, according to Downdetector , the website that tracks outages based on users’ reports.

In 16 hours, 311,000 global outage reports came in, Michelle Badrian, senior communications manager at Ookla, which owns Downdetector, told NPR. Of that figure, she added, 58,000 reports were from the U.S., 26,000 from the U.K., and 20,000 from India. Large numbers of reports also came in from Germany, Canada and Australia.

There are signs that relief is on the way: Badrian said that as of midday Friday ET, “we are observing report volumes declining both for Microsoft services and for all services overall.”

While server-related outages are common, the scale of the CrowdStrike disruption was astonishing to many tech observers.

“This IT outage is a stark reminder of how dependent we are on technology and many other things that happen behind the scenes that most of us are unaware of,” said Louisville-based tech executive Adam Robinson on X . “Modern society and the many comforts we enjoy is a fragile thing.”

Passengers wait in front of check-in counters at the capital's Berlin Brandenburg Airport, in Schönefeld, Germany, on Friday after a widespread technology outage disrupted flights, banks, media outlets and companies around the world. Christoph Soeder/AP/DPA hide caption

What about air travel?

More than 2,000 flights originating or landing in the U.S. were canceled as of noon ET Friday, and more than twice that number were delayed, according to the FlightAware tracking site.

Delta Airlines, United Airlines and American Airlines announced they were resuming some or all of their scheduled flights after initially being grounded when the problem struck their systems. The airlines also said they were issuing waivers to affected customers.

Amsterdam’s Schiphol Airport — a major hub for long-distance flights — said a "global system failure" impacted incoming and outgoing flights on one of the busiest days of the year.

Landings at Zurich airport were suspended and flights in Hungary disrupted.

Spanish airport operator Aena reported a computer systems “incident” at all Spanish airports that it said could cause delays.

What other kinds of services went offline?

In some states, including Alaska and Ohio , 911 phone lines were down.

The U.K.’s National Health Service has been widely affected. The NHS said Friday that doctors’ appointments and patient records had been affected but that there was no known impact on emergency services. The BBC reported that two-thirds of doctors’ practices in Northern Ireland had been affected, with doctors unable to access patient records, generate prescriptions or see the result of laboratory tests.

In Germany, some hospitals canceled non-emergency operations.

Broadcasters around the world were also affected. In France and Australia , live television broadcasts were knocked offline.

Sky News, a major U.K. news channel, was off air for a time on Friday morning. It later returned, but without “ full capabilities , ” its chairman, David Rhodes, said on X Friday afternoon. A post on Australia’s ABC News website said the broadcaster was experiencing a “major network outage.”

The London Stock Exchange’s news service stopped working. Shipping in the Baltic was also impacted, with the container hub of Gdansk in Poland hit by major disruptions.

How do people fix their computers?

CrowdStrike says the problem was not a cyberattack, but rather a software glitch. The company said that after identifying the issue, it withdrew the "problematic channel file" that was affecting customers' systems.

Because of that move, if a Windows system with CrowdStrike's Falcon sensor was brought online after 1:27 a.m. ET Friday , the company said, it wouldn't be affected.

It also published a workaround that involves booting a Windows machine in a recovery environment, deleting a single file in the CrowdStrike directory, and restarting.

An airport information screen displays an error message rather than travel information at San Francisco International Airport on Friday after a computer problem unraveled systems in the U.S. and dozens of other countries. Talia Smith/NPR hide caption

What is CrowdStrike?

It’s a U.S. cybersecurity firm based in Austin, Texas. The company went public in 2019 and is currently in the S&P 500 index. As of early July, CrowdStrike’s stock had been riding months of gains. But share prices fell sharply in early trading Friday.

“This is clearly a major black eye for CrowdStrike,” said WedBush analyst Dan Ives.

CrowdStrike made headlines in 2016, when the company was hired by the Democratic National Committee to investigate a breach of its data systems . CrowdStrike determined that the hack was a case of foreign interference — the work of Russian-backed hacking groups.

The company’s marquee product is its “Falcon” cybersecurity software — and it traced the current problem to a change in a sensor in that system. That also helps explain how and why the resulting failures might have spread so quickly: Rather than being stored locally, the Falcon security platform “is 100% cloud-based.”

The company apologized for the outages on Friday, stating, "We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption."

This is a developing story and will be updated.

What we know about CrowdStrike’s update fail that’s causing global outages and travel chaos

A faulty software update issued by security giant CrowdStrike has resulted in a massive overnight outage that’s affected Windows computers around the world , disrupting businesses, airports, train stations, banks, broadcasters and the healthcare sector.

CrowdStrike said the outage was not caused by a cyberattack, but was the result of a “defect” in a software update for its flagship security product, Falcon Sensor. The defect caused any Windows computers that Falcon is installed on to crash without fully loading.

“The issue has been identified, isolated and a fix has been deployed,” said CrowdStrike in a statement on Friday . Some businesses and organizations are beginning to recover, but many expect the outages to drag on into the weekend or next week given the complexity of the fix. CrowdStrike CEO George Kurtz told NBC News that it may take “some time for some systems that just automatically won’t recover.” In a later tweet , Kurtz apologized for the disruption.

Here’s everything you need to know about the outages.

What happened?

Late Thursday into Friday, reports began to emerge of IT problems wherein Windows computers were getting stuck with the infamous “blue screen of death” — a bright blue error screen with a message that displays when Windows encounters a critical failure, crashes or cannot load.

The outages were first noticed in Australia early on Friday, and reports quickly came in from the rest of Asia and Europe as the regions began their day, as well as the United States.

Within a short time, CrowdStrike confirmed that a software update for Falcon had malfunctioned and was causing Windows computers that had the software installed to crash. Falcon lets CrowdStrike remotely analyze and check for malicious threats and malware on installed computers.

At around the same time, Microsoft reported a significant outage at one of its most used Azure cloud regions covering much of the central United States. A spokesperson for Microsoft told TechCrunch that its outage was unrelated to CrowdStrike’s incident .

Around Friday noon (Eastern time), Microsoft CEO Satya Nadella posted on X saying the company is aware of the CrowdStrike botched update and is “working closely with CrowdStrike and across the industry to provide customers technical guidance and support to safely bring their systems back online.”

What is CrowdStrike and what does Falcon Sensor do?

CrowdStrike, founded in 2011, has quickly grown into a cybersecurity giant. Today the company provides software and services to 29,000 corporate customers, including around half of Fortune 500 companies, 43 out of 50 U.S. states and eight out of the top 10 tech firms, according to its website .

The company’s cybersecurity software, Falcon, is used by enterprises to manage security on millions of computers around the world. These businesses include large corporations, hospitals, transportation hubs and government departments. Most consumer devices do not run Falcon and are unaffected by this outage.

One of the company’s biggest recent claims to fame was when it caught a group of Russian government hackers breaking into the Democratic National Committee ahead of the 2016 U.S. presidential election. CrowdStrike is also known for using memorable animal-themed names for the hacking groups it tracks based on their nationality, such as: Fancy Bear , believed to be part of Russia’s General Staff Main Intelligence Directorate, or GRU; Cozy Bear , believed to be part of Russia’s Foreign Intelligence Service, or SVR; Gothic Panda , believed to be a Chinese government group; and Charming Kitten , believed to be an Iranian state-backed group. The company even makes action figures to represent these groups, which it sells as swag .

CrowdStrike is so big it’s one of the sponsors of the Mercedes F1 team , and this year even aired a Super Bowl ad — a first for a cybersecurity company. 

Who are the outages affecting?

Practically anyone who during their everyday life interacts with a computer system running software from CrowdStrike is affected, even if the computer isn’t theirs. 

These devices include the cash registers at grocery stores, departure boards at airports and train stations, school computers, your work-issued laptops and desktops, airport check-in systems, airlines’ own ticketing and scheduling platforms, healthcare networks and many more. Because CrowdStrike’s software is so ubiquitous, the outages are causing chaos around the world in a variety of ways. A single affected Windows computer in a fleet of systems could be enough to disrupt the network. 

TechCrunch reporters around the world are seeing and experiencing outages, including at points of travel, doctors’ offices and online. Early on Friday, the Federal Aviation Administration put in effect a ground stop, effectively grounding flights across the United States, citing the disruption. It looks like so far the national Amtrak rail network is functioning as normal. 

What is the U.S. government doing so far?

Given that the problem stems from a company, there isn’t much that the U.S. federal government can do. According to a pool report, President Biden was briefed on the CrowdStrike outage, and “his team is in touch with CrowdStrike and impacted entities.” That’s in large part because the federal government is a customer of CrowdStrike and also affected.

Several federal agencies are affected by the incident, including the Department of Education , and Social Security Administration, which said Friday that it closed its offices as a result of the outage.

The pool report said Biden’s team is “engaged across the interagency to get sector by sector updates throughout the day and is standing by to provide assistance as needed.” 

In a separate tweet, Homeland Security said it was working with its U.S. cybersecurity agency CISA, CrowdStrike and Microsoft — as well as its federal, state, local and critical infrastructure partners — to “fully assess and address system outages.”

There will no doubt be questions for CrowdStrike (and to some extent Microsoft, whose unrelated outage also caused disruption overnight for its customers) from government and congressional investigators. 

For now, the immediate focus will be on the recovery of affected systems.

How do affected customers fix their Windows computers?

The major problem here is that CrowdStrike’s Falcon Sensor software malfunctioned, causing Windows machines to crash, and there’s no easy way to fix that. 

So far, CrowdStrike has issued a patch, and it has also detailed a workaround that could help affected systems function normally until it has a permanent solution. One option is for users to “reboot the [affected computer] to give it an opportunity to download the reverted channel file,” referring to the fixed file.

In a message to users , CrowdStrike detailed a few steps customers can take, one of which requires physical access to an affected system to remove the defective file. CrowdStrike says users should boot the computer into Safe Mode or Windows Recovery Environment, navigate to the CrowdStrike directory, and delete the faulty file “C-00000291*.sys.”

The wider problem with having to fix the file manually could be a major headache for companies and organizations with large numbers of computers, or Windows-powered servers in datacenters or locations that might be in another region, or an entirely different country.

CISA warns that malicious actors are ‘taking advantage’ of the outage

In a statement on Friday, CISA attributed the outages to the faulty CrowdStrike update and that the issue was not due to a cyberattack. CISA said that it was “working closely with CrowdStrike and federal, state, local, tribal and territorial partners, as well as critical infrastructure and international partners to assess impacts and support remediation efforts.”

CISA did note, however, that it has “observed threat actors taking advantage of this incident for phishing and other malicious activity.” The cybersecurity agency did not provide more specifics, but warned organizations to stay vigilant.

Malicious actors can and will exploit confusion and chaos to carry out cyberattacks on their own. Rachel Tobac, a social engineering expert and founder of cybersecurity firm SocialProof Security, said in a series of posts on X to “verify people are who they say they are before taking sensitive actions.”

“Criminals will attempt to use this IT outage to pretend to be IT to you or you to IT to steal access, passwords, codes, etc.,” Tobac said.

What do we know about misinformation so far?

It’s easy to understand why some might have thought that this outage was a cyberattack. Sudden outages, blue screens at airports, office computers filled with error messages, and chaos and confusion. As you might expect, a fair amount of misinformation is already flying around , even as social media sites incorrectly flag trending topics like “cyberattack.”

Remember to check official sources of news and information, and if something seems too good to be true, it might just well be.

TechCrunch will keep this report updated throughout the day.

TechCrunch’s Ram Iyer contributed reporting.

More TechCrunch

Get the industry’s biggest tech news, techcrunch daily news.

Every weekday and Sunday, you can get the best of TechCrunch’s coverage.

Startups Weekly

Startups are the core of TechCrunch, so get our best coverage delivered weekly.

TechCrunch Fintech

The latest Fintech news and analysis, delivered every Tuesday.

TechCrunch Mobility

TechCrunch Mobility is your destination for transportation news and insight.

CIA AI director Lakshmi Raman claims the agency is taking a ‘thoughtful approach’ to AI

As a part of TechCrunch’s ongoing Women in AI series, which seeks to give AI-focused women academics and others their well-deserved — and overdue — time in the spotlight, TechCrunch interviewed Lakshmi…

What Kamala Harris has said about AI, tech regulation, and more

With President Joe Biden dropping out of the race, Vice President Kamala Harris may become the Democrats’ new nominee. In announcing his plans, Biden offered his “full support and endorsement…

Joe Biden drops out of presidential race

U.S. President Joe Biden has announced he no longer plans to seek reelection, a decision that follows weeks of growing pressure from some Democratic Party supporters, including high-profile tech investors…

Made by Google 2024: Pixel 9, Gemini, a new foldable and other things to expect from the event

Google is expected to announce four Pixel devices: the Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL and Pixel 9 Pro Premium, running Android 15.

WazirX halts trading after $230 million ‘force majeure’ loss

WazirX, one of India’s largest cryptocurrency exchanges, has “temporarily” suspended all trading activities on its platform days after losing about $230 million, nearly half of its reserves, in a security…

Featured Article

From Yandex’s ashes comes Nebius, a ‘startup’ with plans to be a European AI compute leader

Subject to shareholder approval, Yandex N.V. is adopting the name of one of its few remaining assets, an AI cloud platform called Nebius AI which it birthed last year.

Bethesda Game Studios employees form a ‘wall-to-wall’ union

Employees at Bethesda Game Studios — the Microsoft-owned game developer that produces the Elder Scrolls and Fallout franchises — are joining the Communication Workers of America. Quality assurance testers at…

CrowdStrike’s update fail causes global outages and travel chaos

This week saw one of the most widespread IT disruptions in recent years linked to a faulty software update from popular cybersecurity firm CrowdStrike. Businesses across the world reported IT…

Unpacking how Alphabet’s rumored Wiz acquisition could affect VC

Alphabet, the parent company of Google, is in advanced talks to acquire cybersecurity startup Wiz for $23 billion, the Wall Street Journal reported on Sunday. TechCrunch’s sources heard similar and…

Microsoft says 8.5M Windows devices were affected by CrowdStrike outage

Around 8.5 million devices — less than 1 percent Windows machines globally — were affected by the recent CrowdStrike outage, according to a Microsoft blog post by David Weston, the…

Some Black startup founders feel betrayed by Ben Horowitz’s support for Trump

Trump is an advocate for a number of policies that could be harmful to people of color.

Strava’s next chapter: New CEO talks AI, inclusivity, and why ‘dark mode’ took so long

TechCrunch sat down with Strava’s new CEO in London for a wide-ranging interview, delving into what the company is prioritizing, and what we can expect in the future as the company embarks on its “next chapter.”

Lavish parties and moral dilemmas: 4 days with Silicon Valley’s MAGA elite at the RNC

All week at the RNC, I saw an event defined by Silicon Valley. But I also saw the tech elite experience flashes of discordance.

Tracking the EV battery factory construction boom across North America

A wave of automakers and battery makers — foreign and domestic — have pledged to produce North American–made batteries before 2030.

Faulty CrowdStrike update causes major global IT outage, taking out banks, airlines and businesses globally

Security giant CrowdStrike said the outage was not caused by a cyberattack, as businesses anticipate widespread disruption.

US cyber agency CISA says malicious hackers are ‘taking advantage’ of CrowdStrike outage

CISA confirmed the CrowdStrike outage was not caused by a cyberattack, but urged caution as malicious hackers exploit the situation.

These startups are trying to prevent another CrowdStrike-like outage, according to VCs

The global outage is a perfect reminder how much of the world relies on technological infrastructure.

CrowdStrike outage: How your plane, train and automobile travel may be affected

The CrowdStrike outage that hit early Friday morning and knocked out computers running Microsoft Windows has grounded flights globally. Major U.S. airlines including United Airlines, American Airlines and Delta Air…

Twitch reinstates Trump’s account ahead of the 2024 presidential election

Prior to the ban, Trump’s team used his channel to broadcast some of his campaigns. With the ban now lifted, his channel can resume doing so.

M&A activity heats up with Wiz, Graphcore, etc.

This week, Google is in discussions to pay $23 billion for cloud security startup Wiz, SoftBank acquires Graphcore, and more.

CrowdStrike’s rivals stand to benefit from its update fail debacle

CrowdStrike competes with a number of vendors, including SentinelOne and Palo Alto Networks but also Microsoft, Trellix, Trend Micro and Sophos, in the endpoint security market.

CrowdStrike chaos leads to grounded aircraft — and maybe an unusual weather effect

The IT outage may have an unexpected effect on the climate: clearer skies and maybe lower temperatures this evening

The CrowdStrike outage is a plot point in a rom-com 

There’s a man in Florida right now who wants to propose to his girlfriend while they’re on a beach vacation. He couldn’t get the engagement ring before he flew down…

Here’s everything you need to know so far about the global outages caused by CrowdStrike’s buggy software update.

From the Sphere to false cyberattack claims, misinformation runs rampant amid CrowdStrike outage

This serves as an example for how easy it is to spread inaccurate information online during a time of immense global confusion and panic.

Last chance today: Secure major savings for TechCrunch Disrupt 2024!

Today is the final chance to save up to $800 on TechCrunch Disrupt 2024 tickets. Disrupt Deal Days event will end tonight at 11:59 p.m. PT. Don’t miss out on…

Paytm loss widens and revenue shrinks as it grapples with regulatory clampdown

Indian fintech Paytm’s struggles won’t seem to end. The company on Friday reported that its revenue declined by 36% and its loss more than doubled in the first quarter as…

Fandango founder dies in fall from Manhattan skyscraper

J. Michael Cline, the co-founder of Fandango and multiple other startups over his multi-decade career, died after falling from a Manhattan hotel, New York’s Deputy Commissioner of Public Information tells…

Researcher finds flaw in a16z website that exposed some company data

Venture capital giant a16z fixed a security vulnerability in one of the firm’s websites after being warned by a security researcher.

Apple Vision Pro debuts immersive content featuring NBA players, The Weeknd and more

Apple on Thursday announced its upcoming lineup of immersive video content for the Vision Pro. The list includes behind-the-scenes footage of the 2024 NBA All-Star Weekend, an immersive performance by…

Advertisement

Supported by

What We Know About the Global Microsoft Outage

Airlines to banks to retailers were affected in many countries. Businesses are struggling to recover.

• Share full article

By Eshe Nelson and Danielle Kaye

Eshe Nelson reported from London and Danielle Kaye from New York.

Across the world, critical businesses and services including airlines, hospitals, train networks and TV stations, were disrupted on Friday by a global tech outage affecting Microsoft users.

In many countries, flights were grounded, workers could not get access to their systems and, in some cases, customers could not make card payments in stores. While some of the problems were resolved within hours, many businesses, websites and airlines continued to struggle to recover.

What happened?

A series of outages rippled across the globe as information displays, login systems and broadcasting networks went dark.

The problem affecting the majority of services was caused by a flawed update by CrowdStrike , an American cybersecurity firm, whose systems are intended to protect users from hackers. Microsoft said on Friday that it was aware of an issue affecting machines running “CrowdStrike Falcon.”

But Microsoft had also said there was an earlier outage affecting U.S. users of Azure, its cloud service system. Some users may have been affected by both. Even as CrowdStrike sent out a fix, some systems were still affected by midday in the United States as businesses needed to make manual updates to their systems to resolve the issue.

George Kurtz, the president and chief executive of CrowdStrike, said on Friday morning that it could take some time for some systems to recover.

How a Software Update Crashed Computers Around the World

Here’s a visual explanation for how a faulty software update crippled machines.

What was affected?

It is more apt to ask what was not affected. Everything from airlines to banks to health care systems in many countries was hit.

In Australia, passengers were stuck in long lines at Sydney airport as information screens went blank, and programming was disrupted at the national broadcaster. Airports in Britain, Germany and Taiwan had long delays at check-ins and flights were delayed or canceled. At an airport in South Korea, handwritten boarding passes were being slowly handed out.

How the airline cancellations rippled around the world (and across time zones)

Share of canceled flights at 25 airports on Friday

50% of flights

Ai r po r t

Bengalu r u K empeg o wda

Dhaka Shahjalal

Minneapolis-Saint P aul

Stuttga r t

Melbou r ne

Be r lin B r anden b urg

London City

Amsterdam Schiphol

Chicago O'Hare

Raleigh−Durham

B r adl e y

Cha r lotte

Reagan National

Philadelphia

1:20 a.m. ET

Flights continued to be disrupted at some U.S. airports into the morning because of the cascading effect of flight delays and cancellations. The Federal Aviation Administration said in a statement that ground stops and delays would be “intermittent” at some airports as airlines grapple with residual technology issues.

The outage affected emergency 911 lines in multiple states, the U.S. Emergency Alert System said on social media — but most if not all of the emergency system problems appeared to be resolving themselves by midmorning.

A few hospitals in Germany said they would cancel elective procedures; and in Britain, some doctors in the National Health Service were unable to gain access to systems. Kaiser Permanente, a medical system that provides care to 12.6 million members in the United States, said all of its hospitals’ systems were affected, and it activated backup systems to keep caring for patients.

At some banks, including JPMorgan Chase, there were delays in processing trades because bankers could not log into their work systems. TD Bank, the 10th largest in the United States, said customers complained that they could not access their online accounts.

But the problems were not uniform. London’s Heathrow Airport said that its flights were still operating. The London Stock Exchange said that it could not publish news updates but the exchange, where trades take place, was working as normal. The auction system at the Norwegian central bank was briefly interrupted, but other major central banks, the European Central Bank and Bank of England, said there was no effect on their systems.

In some cases, issues were resolved relatively quickly. In Ukraine, Sense Bank and the mobile operator Vodafone reported brief problems with their services. At Dubai International Airport, two airlines switched to alternative systems, allowing operations to resume.

Major grocery chains in the United States appeared largely unaffected, with most stores operating as usual. But the world’s biggest logistics companies, including United Parcel Service and FedEx, did report disruptions, causing delivery delays in some regions. A spokesman for UPS said the company’s computer systems in the United States and Europe were affected.

Who’s to blame?

Mr. Kurtz said CrowdStrike took responsibility for the software bug, sent in a system update, that caused the outage. He said in a post on X that Mac and Linux users were not affected.

The incident was not a cyberattack, Mr. Kurtz said, adding that customers remain “fully protected.” But Mr. Kurtz warned on NBC’s “Today” show that the fix could take some time to put in place.

“We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption,” Mr. Kurtz said. Microsoft offered suggestions to users to help resolve the issue, including restoring backup systems.

While CrowdStrike is at fault for the software bug, J.J. Guy, chief executive of cybersecurity company Sevco, said poor resiliency of Microsoft’s operating system is to blame for extent of the damage.

“Bugs happen all the time and are unavoidable, the result of business complexity and technology,” Mr. Guy said. “But this became a catastrophic incident because of the remediation procedures. The resiliency of the operating system was not sufficient to mitigate the risk of that.”

Microsoft did not immediately respond to requests for comment on its operating system. The company’s chief executive, Satya Nadella, said in a post on X that Microsoft is working with CrowdStrike to offer customers technical guidance and bring systems back online.

Eshe Nelson is a reporter based in London, covering economics and business news for The New York Times. More about Eshe Nelson

Danielle Kaye is a business reporter and a 2024 David Carr Fellow, a program for journalists early in their careers. More about Danielle Kaye

Microsoft, CrowdStrike outage disrupts travel and business worldwide

The problem was traced to an update by security company CrowdStrike, which said it had fixed the issue Friday morning.

A defective update to an obscure piece of security software knocked out computer systems around the globe Friday, causing widespread disruptions to travel, medical care and businesses of all stripes while revealing in stunning fashion the fragility of a world economy built on shared technology.

Airline passengers were stranded at airports as thousands of flights were canceled. Hospitals closed their doors to patients expecting routine appointments. Shoppers encountered self-checkout terminals showing the notorious Blue Screen of Death that pops up when Windows fails. Even the organizers of the upcoming Paris Olympics reported impacts to the delivery of uniforms.

The problem traced to an update issued for Windows computers by security firm CrowdStrike, the company said in a blog post. The company said at 6 a.m. Friday the problem had been identified and fixed, but by that point the effects had rippled around the world.

The effects of the outage were a reminder of how the global economy is dependent on computer systems that are vulnerable to everything from attacks by sophisticated hackers to bungled software updates. But while the problems were widespread, there was an element of randomness at play, too, depending on which companies in any given industry made use of the defective system.

GET CAUGHT UP Stories to keep you informed

Appeals court blocks Biden’s student loan repayment plan

The Persian Gulf is enduring life-threatening heat indexes above 140 degrees

Paul Hollywood is right: Don’t refrigerate bread

Bob Newhart, who went from standup comedy to sitcom star, dies at 94

Social anxiety can be limiting. There are ways to get relief.

CrowdStrike chief executive George Kurtz said he was “deeply sorry” to anyone affected by the global outage during an appearance Friday on NBC’s “Today” show and vowed to “make sure every customer is fully recovered.”

Many CrowdStrike systems are recovering and will soon be operational, Kurtz said, but “it could take some time for some systems that won’t automatically recover.”

The company’s problems follow a string of computer security incidents and service outages in recent years that have disrupted online services. Bruce Schneier, a security technologist who teaches at the Harvard Kennedy School, said the latest problem shows how brittle parts of the online world have become as companies have chased efficiency while sacrificing resiliency.

“This is one of hundreds of companies you’ve never heard of that are essential to the functioning internet,” Schneier said. He compared the situation to a house built in such a way that nailing a picture to the wall puts it at risk of collapsing.

CrowdStrike’s software is widely used around the world by businesses seeking to defend themselves from hackers. The problems Friday affected only computers running Microsoft’s Windows operating system, CrowdStrike said, leaving Apple computers and those using Linux unaffected.

While Windows is the operating system for hundreds of millions of personal PCs, it also runs on the computers behind the scenes that are vital to the operation of airlines, digital payment systems, emergency services call centers and other organizations.

Microsoft chief executive Satya Nadella said in a post on X that his company was working with CrowdStrike and Windows users “to provide customers technical guidance and support to safely bring their systems back online.”

CrowdStrike said in the blog post that the faulty file implicated in the more widespread outages had a timestamp equivalent to 12:09 a.m. Eastern time Friday. An unrelated Microsoft outage Thursday also caused problems.

Some of the most visible early effects of the outage were at airlines. Budget U.S. carriers Frontier and Sun Country disclosed in the early hours of Friday that they were experiencing disruptions, and the problems spread to major airlines and affected airlines overseas.

By 6:30 p.m. more than 4,400 flights had been canceled worldwide. Of that, more than 2,700 were flights operating into, within or out of the United States, according to FlightAware.com , an online flight-tracking website. More than 40,000 flights were delayed worldwide, with delays affecting more than 10,000 flights originating or ending in the United States.

United Airlines said the outage impacted several key systems: those used for checking in customers, calculating aircraft weight and operating call centers.

In the United States alone the impacts were similar to what might be expected during a major snowstorm. And even as airlines reported getting operations back up and running Friday morning, problems in the aviation system can take hours to fully resolve as crews and aircraft are left in the wrong cities.

John Cox and his wife found themselves spending more than a day at Reagan National Airport as they tried to get a flight home to North Carolina.

A technical issue Thursday evening prompted major airlines including Delta to delay service and reroute passengers. Then their 10:17 a.m. Friday flight to Charlotte was pushed to Saturday at noon. “It completely derailed our plans,” Cox said, slumped on a seat by the entrance of the airport.

“We’re going to end up spending a lot more money hanging around in D.C. than if we were back at home,” Cox said, before reclining in his seat and sighing. “There should be some compensation for the immense inconvenience that so many people are enduring.”

By Friday morning it had become clear that the effects were reaching a large number of industries and affecting government agencies.

The effects on medical providers stretched from the United States to Israel, with doctors losing access to electronic medical records and some hospitals postponing elective procedures.

Mass General Brigham, a nonprofit that operates one of the largest hospital systems in Massachusetts, said on its website that it was canceling all “non-urgent visits” at its hospitals and clinics Friday. The organization said its emergency departments remained open and were providing care for urgent appointments and procedures.

Alison Baulos said her father, Gary Baulos, was scheduled to have heart surgery Friday at Baptist Health Hospital in Paducah, Ky., but got a call at 3:30 a.m. that the procedure was canceled due to the outage.

Her father, a 73-year-old former Navy Seabee and AT&T technician, had just been diagnosed with eight blockages and an aneurysm, she said, and had spent Thursday night at a hotel close to the hospital.

“The doctor said he can’t be too active, he can’t raise his hands above his head,” Alison Baulos said. She said her father is taking it in stride. His reaction to the cancellation, she said, was, “all right, since we’re already out here I guess we can go to IHOP for breakfast.”

Danielle Carzell, a 35-year-old Atlanta resident, was scheduled to have her hip replaced Friday, a procedure she’s eagerly anticipated for months. Born with a genetic condition — her hips are “like mismatched puzzle pieces,” she said — she’s in constant pain and hoped the surgery would relieve it. But after waiting for hours at Emory St. Joseph’s Hospital, she was told the procedure would have to be rescheduled due to the outage.

“I have no idea when I’m going to be able to get my surgery now,” she said. “I have a 5-year-old that I just want to play with, and this outage is just ruining everything.”

Even in a sector that has suffered debilitating blows this year — notably the hacks of claims processor Change Healthcare and health system Ascension — experts were surprised by the scale of the impacts Friday.

“I was stunned to see this kind of ripple effect,” said Chris Cummiskey, a cybersecurity expert and former Department of Homeland Security official. While CrowdStrike is often seen as the gold standard in cyber protection, he said this event may call for reviewing their internal practices.

“You don’t want to hit one button and have this kind of worldwide meltdown occur,” Cummiskey said.

Television news stations in several countries were knocked off the air. In Australia, the outage left ABC News unable to deliver its usual evening news update. Instead it showed a special report on the disruption at Sydney airports.

Some emergency services also reported problems. The Alaska State Troopers reported that, starting at 9 p.m. Thursday local time, 911 call centers statewide were not working correctly. Service was restored around 4 a.m. Friday when dispatch centers switched to analog phone systems or partnered with dispatch centers that had not been impacted, according to the Alaska Department of Public Safety.

Federal officials scrambled to assess the situation and provide assistance. Anne Neuberger, a security and technology adviser to President Biden , said her day began on a call with the White House situation room at 4 a.m. as the government sought to determine the effects on its own systems and critical parts of the economy.

“It highlights both the degree to which our economies, our national security are now digital and interconnected in a fundamental way,” said Neuberger, speaking on a panel at the Aspen Security Forum in Colorado.

A White House official said that Biden himself was briefed on the outage and that the administration was in touch with CrowdStrike and affected entities. The White House will get “sector by sector updates throughout the day and is standing by to provide assistance as needed,” the official added.

Transportation Secretary Pete Buttigieg said in an interview on CNBC Friday that he expected airlines, ports and freight companies to be largely back on their feet by Friday. But he said the episode should prompt some soul searching about the vulnerability of the country to even seemingly minor technical problems.

“We’re certainly in a new era in terms of these risks,” Buttigieg said. “I think there will be a huge amount of after action assessment, after the dust settles and things get back to normal.”

Hannah Ziegler, Jeff Stein, Aaron Gregg, Adela Suliman and Julian Mark contributed to this report.

Mass IT outage: here's a list of companies and operations affected

• A huge global IT outage is disrupting flights, banks, retailers, and media outlets.
• The widespread disruptions have been linked to an issue with the cybersecurity firm CrowdStrike.
• Operations affected include airlines in the US and Europe, supermarkets, and some 911 lines.

A mass IT outage has hit flights, banks, retailers, and media outlets around the world.

The issues appear to be linked to the cybersecurity firm CrowdStrike .

Microsoft also acknowledged the issue in an X update early Friday, writing, "Our services are still seeing continuous improvements while we continue to take mitigation actions."

Here are some of the companies and operations affected.

Numerous airlines grounded flights early Friday morning, including the big three US carriers: United Airlines, Delta Air Lines, and American Airlines. In statements, they all cited technology issues.

Delta and American had both canceled their ground stops by 7 a.m. ET.

A United spokesperson told Business Insider that it was holding all aircraft at their departure airports while it works to restore systems. "Flights already airborne are continuing to their destinations," they added.

American has blamed the issues on CrowdStrike, saying they were because of a "technical issue with Crowdstrike that is impacting multiple carriers," according to BBC News.

The budget airlines Frontier, Allegiant, and Spirit also issued ground stops which were later canceled.

Frontier's was issued on Thursday night. "Flight operations are currently being impacted by a major Microsoft technical outage," it said in a statement.

Spirit said it was unable to rebook affected customers because of the outage.

Disruption also extended to Europe. The continent's largest airline, Ryanair, advised passengers to arrive early as the outage caused "disruption across the network."

KLM also said it had to "largely suspend operations" as the outage made "flight handling impossible."

British Airways, Wizz Air, Turkish Airlines, Eurowings, Lufthansa, and Qantas were also among those who said they were affected.

According to a Facebook post from Alaska State Troopers , emergency lines in the state are also affected.

The post said: "Due to a nationwide technology-related outage, many 911 and non-emergency call centers are not working correctly across the State of Alaska."

"We appreciate your patience and will update you when we know more," the statement added.

The major UK airports Heathrow, Gatwick, and Luton have reported issues, with some warning of delays and disruption.

Related stories

An X post from Gatwick Express , a train service for the airport, said the company was unable to access driver diagrams at certain locations, "leading to potential short-notice cancelations, particularly on the Thameslink and Great Northern networks."

A spokesperson for Belfast International Airport confirmed to BI that whiteboards were being used to handwrite flight information before systems were later restored. Whiteboards were also used at Singapore Changi Airport.

Hospitals and doctors' surgeries

Several hospitals and doctors' practices appear to have been affected by the outage.

In the UK, the NHS' EMIS system, which doctors use to book appointments, view patient notes, order prescriptions, and make referrals, appears to be having issues .

A spokesperson for the NHS told BI in a statement: "The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system, which is causing disruption in the majority of GP practices."

They said that long-standing measures were in place to manage disruption and that there was no known impact on 999 or emergency services, so people should use these services as normal.

"Patients should attend appointments unless told otherwise and only contact their GP if it's urgent, and otherwise please use 111 online or call 111," they added.

Two German hospitals canceled elective operations scheduled for Friday, Reuters reported.

NYCT Subway

Commuters in New York City and DC may also face delays Friday morning.

In an X post, the NYCT subway said: "Train arrival information is unavailable for A/B/C/D/E/F/G/J/M/N/Q/R/Z/Rockaway Park Shuttle/Franklin Av Shuttle due to a worldwide technical outage. Train service is unaffected."

The post said the tech outage also impacted Subway officials' ability to see train locations.

Broadcasters

Sky News also appears to have been hit by the outage. The UK news channel has been showing archive footage and briefly displaying an error message.

The news site appears to be up and running at the time of writing.

London Stock Exchange

The London Stock Exchange's website was also experiencing issues.

"RNS news service is currently experiencing a third-party global technical issue, preventing news from being published on www.londonstockexchange.com ," the company said in a statement.

"Technical teams are working to restore the service. Other services across the group, including London Stock Exchange, continue to operate as normal," it continued.

Retailers and fast-food giants

Bloomberg reported that McDonald's Japan suspended about a third of its stores in the country on Friday. The issue was with the stores' cash registers, the report said.

The grocery-store chain Woolworths told BI that some stores had "been impacted as a result of the global IT issue." All but six stores were open for business, but some had fewer functioning checkouts.

Delivery delays

FedEx and UPS are warning of delivery delays because of the outage.

In a statement on the company's website , FedEx said it was experiencing "substantial disruptions throughout our networks due to a global IT outage experienced by a third-party software vendor." The company said parcels due to be delivered on Friday might face delays.

A UPS spokesperson told BI that it continues to operate effectively but there may be some service delays due to third-party outage "impacting some UPS computer systems in the U.S. and Europe."

Some US state driver services are down

Drivers in some states are unable to access services because of the outage.

Georgia's Department of Driver Services posted on X that "due to the global Microsoft/Crowdstrike outage, DDS services are unavailable at this time."

Tennessee's Department of Safety and Homeland Security said some Driver Services Centers may not be able to process transactions, according to a post on X.

North Carolina's Department of Motor Vehicles driver license and plate agencies are also impacted and unable to assist customers, according to a CNN report.

Bloomberg reported that at the Ocean Park Marriott in Hong Kong, staff were using pen and paper to check guests in and said the outage was affecting their systems globally.

Marriott International later told CNN in a statement that "certain hotel systems" have been affected.

"We are actively working with our vendors to resolve issues that have impacted certain hotel systems," the company said in a statement to the publication. "We apologize for any inconvenience that guests may experience."

Watch: Global computer glitch grounds flights, knocks out 911

• Main content