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What Happens if I Cancel My Cruise? What to Know About the Process

Most people book a cruise and can’t wait to get on the ship. Unfortunately, sometimes life takes an unplanned turn and you have to cancel. Maybe it’s because you get sick, there’s a death in the family, a job loss, or any other number of reasons.

No matter the reason, having to cancel a cruise does occasionally come up, and the details of the process aren’t always so clear. It’s not as simple as just clicking a button to cancel and getting your money back. There are a number of hurdles and things to know about getting a refund when you decide not to sail.

To help make things clearer, we’ve covered a number of the most common questions you might have about canceling a cruise…

Am I Allowed to Cancel my Trip?

First and foremost, yes, you are allowed to cancel a cruise that you’ve booked . As well, you can cancel your trip for any reason that you want — even if you just simply decide you don’t want to take the cruise.

Just because you book the trip doesn’t mean you are obligated to actually sail. Of course, that doesn’t mean you are entitled to get all of your money back (more on this in a moment).

But if you thought that you could only cancel for certain reasons or that you weren’t able to cancel at all, that’s simply not the case.

How Do I Cancel a Cruise?

If you’re wanting to cancel your trip, you might find that it’s not as simple as you hoped. These days many of us are used to being able to cancel an order online with the click of the button. That’s usually not the case with cruising.

If you want to cancel, you aren’t likely to find a simple button in your online cruise account that lets you cancel. Even if there is one, it might be difficult to find.

Instead, the best way to cancel the trip is to give the cruise line a phone call . You can easily find the number to call on the cruise line website. Connect to a representative and then let them know that you’d like to cancel the trip. They will walk you through the process.

Is There a Penalty I Have to Pay?

If you cancel anywhere close to the cruise date, then you should expect that you will receive a penalty for the cancelation. However, this penalty isn’t in the form of another charge. Instead, it comes out of the deposit or cruise fare that you’ve paid. So you don’t have to shell out more money, you will just get back less than you paid.

These penalties will vary from cruise line to cruise line and even based on the length of the cruise. In general, the longer before your cruise you cancel, the smaller the penalty fee will be.

In many cases, cancellation penalties start between 90-120 days from the cruise date. Cancel before that and you’ll get back what you’ve paid, minus your initial deposit. The closer to the sailing date before canceling, the higher the penalty amount. Usually canceling anytime within 30 days of the cruise means a penalty of 100% of the cruise fare.

You can visit your specific’s cruise line’s website to see their cancellation penalty schedule. We’ve linked to a number of them here:

Cancellation Policies:

Royal Caribbean
Virgin Voyages

What If I Just Don’t Show Up For The Cruise?

Say instead of canceling your trip, you simply don’t show up on cruise day. That’s not the same as canceling. Cruise lines make it clear that if you don’t show at the port, that will lead to no refund.

As Norwegian Cruise Line says clearly on their website, “No refunds will be given on any cruise for no-shows.”

How Can I Cancel Without a Penalty?

Say your cruise is upcoming and something happens that forces you to cancel. Does that mean you will always see a penalty?

Typically the answer is that most cancellations will have some sort of penalty, even if you cancel well before the trip actually sails. This penalty can be minimal if done well in advance, when it’s normally just the deposit amount.

But what about canceling with absolutely no penalty? This is unlikely. In some cases you may be able to cancel and if you have travel insurance, that policy could cover a penalty. However, travel insurance usually only covers cancellations for specific reasons. If you do have “cancel for any reason coverage” then it offers more flexibility in what it pays.

Does Travel Insurance Cover Cancellation Penalties?

If you’re hit with a cancellation penalty, travel insurance may be a big help. You’ll definitely want to check with your policy, however.

Usually travel insurance covers losses only for specific named reasons . This includes things like sickness, death, loss of job, and other major reasons. If canceling for a reason outside the scope of what’s allowed by your policy, then don’t expect it to cover the penalty.

Some policies offer “cancel for any reason” coverage. As the name implies, with this sort of policy, you’re covered no matter why you decide to cancel. However, the trade-off is that it often covers only a certain percentage of your loss.

In the case of any travel insurance, you’ll want to carefully read your specific policy for coverage before you decide to cancel the trip.

What About Taxes & Fees I Paid for the Cruise? Are They Refunded?

When you pay for your cruise, not everything your paying is the cruise fare. For instance, you pay the cruise fare, but also taxes, fees, and often other extras. So if you pay $1,000 per person for a cruise, maybe $850 of it is actual cruise fare.

It’s important to know that if you cancel and a penalty is assessed, that it doesn’t apply to taxes and fees paid. These are refunded to you, no matter the penalty. So if you paid $1,000 in total but only $850 of that was actual cruise fare, the remaining $150 would be returned to you — even if you had a 100% fare penalty for canceling the trip.

What About Extras That I Bought or Prepaid Gratuities?

In addition to your cruise fare and taxes/fees, you might have spent other money on your trip. This can include things like pre-booked packages, such as drink packages, specialty restaurants, or wi-fi. It can also mean excursions or prepaid gratuities. In some cases, these items can add up to hundreds or even thousands of dollars.

The good news is in general prepaid items are refunded, just like port fees and taxes. So if you’ve prepaid gratuities, or bought the drink package, that money will normally be returned to you. If you’re worried about these extras, you can often go in and cancel them individually for a refund before and then later cancel the cruise.

As Princess says in their cancellation policy, “If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges.”

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I booked a cruise with Viking and have to cancel due to health. I did buy insurance. Problem is my roommate still wants to go , but viking even though they have been paid in full, wants to charge her additional $5600 for the room even though it’s already been paid. I am not asking Viking for a refund am going through the insurance

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Cruising Toward A Refund: Regulators Propose New Rules to Protect Future U.S. Cruise Passengers

Cruise lines were heavily impacted by covid-19, leading to confusion and frustration for customers looking for refunds. now, federal regulators are stepping in and could soon have policies on the books protecting the wallets of future passengers., by lisa parker, tom jones and paulina buchta • published august 26, 2021 • updated on august 26, 2021 at 5:20 pm.

For many reasons, U.S. cruise customers were hesitant to hit the high seas last year, upending an industry built off those seeking relaxation and exploration in their free time.

As travel bans progressed during the coronavirus pandemic, many individuals who had plans to set sail had their trips canceled, leading to anxiety, uncertainty and miscommunication regarding cruise companies’ refund policies.

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Turns out, there are no universal federal guidelines for U.S. cruise companies when it comes to refunds for canceled trips.

But now, federal regulators are proposing new rules to help financially protect passengers’ pocketbooks from future travel plan disruptions.

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Passengers like Joshua Smith and his extended Village of Oswego family.

Like many families, Smith said his family was excited to enjoy their seven-day cruise to the Caribbean on Norwegian Cruise Lines, a cruise ship run by company Norwegian Cruise Lines, at the end of March 2020.

Smith paid for the family’s reservations in late 2019, unaware that the world would be rocked by a global pandemic months later.

“Everything was in place, we had booked our excursions, and everything was good to go before 2020 even started,” Smith explained. “But then, as we got closer in that February [2020] time-frame when COVID-19 started to ramp up: We really became leery.”

In February 2020, Smith said he began to worry over whether the cruise would be safe as the virus started to spread. The medical community issued warnings over person-to-person transmission. Among Smith's family were some family members who are high-risk. Smith said he thought the cruise could put his family at greater risk of falling ill.

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Meanwhile, heading into March 2020, the family said they hadn’t received any notice of changes from Norwegian Cruise Lines.

“We were extremely hesitant,” Smith told NBC 5 Responds. “It just continued to get worse and worse to the point where we knew we really weren't going to go."

Finally, on March 6, 2020, Smith said he received an email from Norwegian Cruise Line, offering the family and its anticipated customers a “Peace of Mind” offer including a 100% future cruise credit for anyone who did not want to attend the cruise.

Smith told NBC 5 Responds he agreed to this offer, as it was the only option available to get some sort of use out of the more than $5,200 they had spent on their planned trip.

But a week later, on March 14, 2020, the Centers for Disease Control and Prevention (CDC) announced a “No Sail Order,” banning all U.S. cruise lines from traveling.

Sailing was no longer an option for any Norwegian passenger.

On that same day, the Smiths’ planned Caribbean cruise was officially canceled by Norwegian Cruise Lines.

Smith said Norwegian sent another email out to customers with a new offer: a full cash refund or a 125% future credit through Norwegian. Favoring a cash refund over the previous “Peace of Mind” future credit offer, Smith reached out to a representative at the company.

But Smith said the Norwegian representative’s response left him taken aback.

“She indicated that we had already taken the previous policy, and we were not eligible for this one,” he said.

Smith explained his complaint was shared with several Norwegian Cruise employees but ultimately, he was told the full cash refund offer was “only for guests that were still planning on going on their sailings,” according to an email response shared with NBC 5 Responds.

“We were extremely frustrated,” Smith said. “I mean, especially for my grandma and my mother, it's a fairly large expenditure for them, and so we felt like we were being held hostage there.”

Smith and his family are not alone.

Over the course of last year, many anticipated cruise customers were left confused by company refund policies, and it turns out, there are no universal regulations in the U.S. on cruise refunds.

The Federal Maritime Commission (FMC) is an independent agency tasked with regulating U.S. transportation systems across the globe, including passenger vessels.

During the pandemic and CDC’s ‘Do Not Sail’ directive, the FMC launched an inquiry: Were stricter regulations needed to protect cruising consumers in the event of a canceled voyage?

In July 2020, according to the FMC’s findings , the inquiry concluded that “clearer guidance is needed in determining whether a passenger is entitled to obtain a refund if a [passenger vehicle operator] cancels a voyage, makes a significant schedule change, or significantly delays a voyage.”

As a result of the findings, the FMC drew up new guidelines, not only laying out when a refund is due but also a timeline for how long companies or cruise operators have to issue refunds to customers.

The FMC’s new refund rules were released Tuesday via a "Notice of Proposed Rulemaking." The public will have 60 days to comment on the rules before the commission conducts a final vote of approval.

John DeCrosta, a spokesperson for the FMC, told NBC 5 Responds that given the timeline, the earliest the rules could go into effect would be late-2021 or early 2022.

DeCrosta also added that the rules will apply to customers moving forward, and will not be retroactive. Meaning for customers still fighting for refunds like Joshua Smith, those customers are still left over a barrel.

“At this point, I really just want a refund,” Smith said.

NBC 5 Responds reached out to Norwegian Cruise Line asked why the Smith family was not eligible for a refund even though Norwegian Cruise Lines canceled their trip due to the pandemic.

The company did not respond to our repeated requests for comment, but three days after we emailed Norwegian, Joshua received a new email.

More than a year after his original request, Norwegian said by email that the Smith family was now eligible for a full cash refund of his family’s trip: totaling more than $5,200.

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Summary of New Cruise Line Cancellation Policies

American Cruise Lines

American Cruise Lines' Cruise with Comfort plan states that for new and existing bookings on cruises departing 3/9/2020 through 10/31/2020, guests may cancel their cruise up to 24 hours prior to departure and receive cruise vouchers equal to 100% of the amounts paid to be used for travel before 12/31/2021. Standard cancellation terms apply to guests who cancel but decline the voucher. To see a list of American Cruise Lines sailings, click here .

Azamara's Cruise with Confidence plan states that for existing bookings and for new sailings booked on or before 9/30/2020 and departing through 4/30/2022, guests may cancel their cruise up to 48 hours prior to the day of departure or reschedule their booking for next year. Guests who cancel who are paid-in-full will receive a refund or a 100% Future Cruise Credit (FCC) good toward voyages that depart through 4/30/2022. Standard cancellation terms apply to guests who cancel prior to the final payment date. To see a list of Azamara sailings, click here .

Carnival's flexible cancellation policy states that for existing bookings made on or before 3/10/2020 and departing through 9/30/2020, guests may cancel their cruise up to 30 days prior to the day of departure. The portion of the cruise fare in penalty at the time of cancellation is given back to the customer as an FCC and the balance is refunded to the customer’s original form of payment. The (FCC) must be redeemed on a cruise within one year of the original sailing. Standard cancellation terms apply to all new bookings made after 3/10/2020. To see a list of Carnival sailings, click here .

Celebrity Cruises' Cruise with Confidence plan states that for existing bookings and for new sailings booked by 9/30/2020 and departing through 5/4/2022, guests may cancel their cruise up to 48 hours prior to the day of departure or reschedule their booking for next year. Guests who cancel who are paid-in-full will receive a 100% Future Cruise Credit (FCC) good toward voyages that depart through 5/4/2022. Standard cancellation terms apply to guests who cancel prior to the final payment date. After the final payment date, customers who decline the Cruise with Confidence FCC are ineligible for a refund. To see a list of Celebrity sailings, click here .

Costa Cruises

Costa Cruises' new cancellation policy states that for bookings made before 8/31/2020 on sailings departing by 8/31/2020, guests may cancel their cruise up to 48 hours prior to the day of departure and receive a 100% FCC which must be redeemed within one year of the issue date on sailings that depart before 11/20/2021. Standard cancellation terms apply to guests who cancel but decline the FCC. To see a list of Costa sailings, click here .

The Crystal Confidence policy states that for bookings made by 7/31/2020 on any sailing departing in 2020, guests may cancel their cruise up to 7 days prior to the day of departure. Guests who cancel will receive a 100% Future Cruise Credit (FCC) for cruise monies paid. The FCC may be applied to cruises departing through the end of 2023. Additionally, Crystal's Voyage Assurance program states that for new and existing bookings on voyages from November 2020 through April 2021 aboard Crystal Symphony and Crystal Serenity, guests have the opportunity to cancel their cruise for a full refund within seven days of being notified of itinerary changes. Changes may include either embarkation or disembarkation port and/or alteration of more than 30% of the itinerary’s scheduled ports of call. To see a list of Crystal sailings, click here .

Cunard's Book with Confidence plan states that for cruises departing through 8/31/2020, guests may cancel their cruise up to 48 hours prior to the day of departure. Guests who cancel will receive a Future Cruise Credit (FCC) equivalent to the cancellation fees to be used through 12/31/2021 on any sailing departing through 3/31/2022. The remainder of the cruise fare paid will be issued as a refund to the original form of payment. Standard cancellation terms apply to guests who cancel prior to the final payment due date. Additionally, for new and existing bookings on cruises departing between 7/1/2020 and 9/30/2020, Cunard has relaxed the final payment due date from 120 days to 60 days prior to sailing. To see a list of Cunard sailings, click here .

Disney Cruise Line's new cruise date flexibility policy states that for exisiting bookings and new bookings made before 8/31/2020 on sailings departing by 3/31/2021, guests may change their sail date up to 15 days prior to the day of departure to a future sail date departing prior to 4/1/2022. To see a list of Disney sailings, click here .

Holland America

Holland America's Book with Confidence plan states that for new bookings made between 3/1/2020 and 8/31/2020 on cruises departing through 12/31/2021, guests may cancel their cruise up to 30 days prior to the day of departure. Guests who cancel will receive a Future Cruise Credit (FCC) equivalent to the cancellation fees to be used within 12 months of the issue date on any sailing through 12/31/2022. The remainder of the cruise fare paid will be issued as a refund to the original form of payment. Standard cancellation terms apply to guests who cancel prior to the final payment due date. To see a list of Holland America sailings, click here .

MSC Cruises

MSC's Cruise Assurance program states that for new and existing bookings on cruises departing on or before 10/31/2020, guests may cancel their cruise up to 48 hours prior to the day of departure. Guests will receive a 100% Future Cruise Credit (FCC) to be used on any sailing departing on or before 12/31/2021. Standard cancellation terms apply to guests who cancel but decline the FCC provided by the Cruise Assurance program. To see a list of MSC Cruises sailings, click here .

Norwegian's Peace of Mind policy states that for new and existing bookings made by 7/31/2020 on cruises departing through 11/30/2020, guests may cancel their cruise up to 48 hours prior to the day of departure. Guests will receive a 100% Future Cruise Credit (FCC) to be used within one year of the issue date on any sailing departing through 12/31/2022. Standard cancellation terms apply to guests who cancel prior to the final payment date or who decline the FCC provided by the Peace of Mind policy. To see a list of Norwegian Cruise Line sailings, click here .

Oceania Cruises

Oceania Cruises' Travelers Assurance Program states that for new and existing bookings made through 7/31/2020 on voyages departing in 2020, 2021 or 2022, paid-in-full guests may cancel their cruise up to 48 hours prior to the day of departure. Guests will receive a 100% Future Cruise Credit (FCC) to be used within one year of issue date on can cruise departing on or before 12/31/2022. Standard cancellation terms apply to guests who cancel but decline the FCC provided by the Traveler’s Assurance program.

To see a list of Oceania Cruises sailings, click here .

P&O Cruises

P&O Cruises' Travelers Assurance program states that for existing bookings on sailings departing between 8/1/2020 and 8/31/2020, guests may cancel their cruise up to 48 hours prior to the day of departure or reschedule their booking for next year. Guests who cancel who are paid-in-full will receive a 110% Future Cruise Credit (FCC) to be used before 12/31/2021 on cruises departing through 3/31/2022. For bookings on sailings that depart after 9/1/2020, guests may also reschedule their booking to another sailing free of charge, but it must be requested prior to the final payment date. Standard cancellation terms apply to guests who cancel but decline the FCC provided by the Travelers Assurance program.

To see a list of P&O Cruises sailings, click here .

Paul Gauguin Cruises

Paul Gauguin Cruises' Worry-Free Booking policy states that for new bookings made on or after 3/27/2020 for sailings departing in 2021 and later, guests may cancel for a Future Cruise Credit (FCC) valid for 24 months from the original sailing date. For new bookings made for 2020 departures, guests can pay a reduced deposit of 10% (normally 25%) and may cancel up to 31 days prior to departure for an FCC or a refund. In the case of a refund, guests are subject to an additional administrative fee. To see a list of Paul Gauguin sailings, click here .

Ponant's Worry-Free Booking policy states that new bookings made on or after March 9, 2020 for travel on 2021 sailings and on, guests may cancel their cruise up to 90 days after confirmation and receive a refund or a Future Cruise Credit (FCC) valid for 24 months of the original sailing date. For new bookings made for 2020 departures, guests can pay a reduced deposit of 10% (normally 25%) and may cancel up to 30 days prior to departure and receive a refund or Future Cruise Credit (FCC). For any booking made between 29 days prior to sailing and sailing date, the cancellation penalty will amount to 100% of the booking value. Standard cancellation terms apply to guests who cancel but decline the FCC provided by the Worry-Free Booking policy. This includes the $250 administrative fee. To see a list of Ponant sailings, click here .

Princess Cruises' Cruise with Confidence program states that for cruises departing through 4/30/2021, guests may cancel their cruise up to 30 days prior to the day of departure and receive a Future Cruise Credit (FCC) for any cancellation fees and a refund of additional funds received to the original payment method. Additionally, Princess has relaxed their final payment due date for these sailings to 60 days prior to departure

To see a list of Princess Cruises sailings, click here .

Quark Expeditions

Quark Expeditions' Book with Confidence program states that for cruises departing between October 1 and December 31, 2020, guests may cancel within 90 days prior to the day of departure. Guests booked on cruises departing January 1, 2021 or later may cancel within 120 days prior to the day of departure. Paid-in-full guests who cancel will receive a 120% Future Travel Refund Credit (FTRC) and guests who are not paid in full who cancel will receive a 100% FTRC. The FTRC may be used within 24 months of cancellation. Customers who decline the Book with Confidence FTRC are ineligible for a refund. To see a list of Quark sailings, click here .

The Regent Reassurance program states that for all new and existing reservations made by 5/18/2020 on cruises scheduled to depart on or before 12/31/2020, guests who have paid in full may cancel up to 48 hours prior to the day of departure. Guests will receive a 100% Future Cruise Credit (FCC), which can be applied within one year of issue date on any sailing departing before 12/31/2022. Standard cancellation terms apply to guests who cancel but decline the FCC provided by the Regent Reassurance program. Additionally, the Return with Regent program states that for all bookings made between 5/18/2020 and 7/31/2020 on cruises scheduled to depart by 12/31/2022, guests who have paid in full may cancel up to 15 days* prior to the day of departure and receive a 100% Future Cruise Credit (FCC) plus 50% reduced deposits* and $1,000 onboard credit (OBC) on their next sailing. *Guests sailing in the Regent Suite, or on a World Cruise or Grand Voyage, may cancel for any reason up to 65 days prior to the day of departure and receive a 100% Future Cruise Credit. Reduced deposit not applicable to guests sailing in the Regent Suite, or on a World Cruise or Grand Voyage. To see a list of Regent sailings, click here .

Royal Caribbean

Royal Caribbean's Cruise with Confidence plan states that for existing bookings and for new sailings booked by 9/30/2020 and departing through 5/4/2022, guests may cancel their cruise up to 48 hours prior to the day of departure or reschedule their booking for next year. Guests who cancel who are paid-in-full will receive a 100% Future Cruise Credit (FCC) to be redeemed before 12/31/2021 or within 12 months of the original cancelled sail date (whichever is longer) on any cruise. Standard cancellation terms apply to guests who cancel prior to the final payment date. After the final payment date, customers who decline the Cruise with Confidence FCC are ineligible for a refund.

To see a list of Royal Caribbean sailings, click here .

Scenic Cruises

Scenic's flexible cancellation policy states that for bookings on cruises scheduled to depart between 7/1/2020 and 12/31/2020, guests may cancel up to 30 days prior to the day of departure and receive a 100% Future Travel Credit (FTC) to be used on departures through 12/31/2022. Standard cancellation terms apply to guests who cancel but decline the FTC. To see a list of Scenic Cruises sailings, click here .

Seabourn’s Book with Confidence plan states that for bookings made by 7/31/2020 and departing by 12/31/2021, guests may cancel up to 30 days prior to departure and receive a Future Cruise Credit (FCC) equivalent to their cancellation fees. The remainder of the amount paid will be issued as a refund to the original form of payment. Standard cancellation terms apply to guests who cancel prior to the final payment due date. To see a list of Seabourn sailings, click here .

Standard cancellation terms apply to guests who cancel prior to the final payment date. After the final payment date, customers who decline the Cruise with Confidence FCC are ineligible for a refund. To see a list of Silversea Cruises sailings, click here .

Viking Cruises

Viking's Risk-Free Guarantee states that for any booking made between 5/1/2020 and 6/30/2020, guests may cancel up to 24 hours prior to the day of departure and receive a 100% Future Cruise Credit (FCC) to be used within 24 months of issue date on any river, ocean or expedition cruise. Standard cancellation terms apply to guests who cancel but decline the FCC provided by the Risk-Free Guarantee program. To see a list of Viking Cruises sailings, click here .

Standard cancellation terms apply to guests who cancel but decline the FCC provided by the Traveler’s Assurance policy. The penalty amount assessed will be issued as an FCC and the remainder of the amount paid will be issued as a refund to the original form of payment. To see a list of Windstar Cruises sailings, click here .

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Nonperformance of Cruise: Refund Policy and Instructions

If Princess cancels your cruise, or delays your cruise for more than 3 calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you are entitled to a refund of cruise fare and charges for accommodations, services and facilities (including government fees and taxes, required cruise fees and expenses, and other ancillary charges paid to the carrier in relation to your cruise) for the cancelled or delayed cruise. For more information, refer to our  Standard Cancellation Policy page .
In order to claim such a refund, on or before the 180th calendar day after the original scheduled embarkation, please submit a copy of your travel summary, proof of payment (and amount), and a copy of the cancellation or delay notice to our Contact Center if you booked your cruise directly with Princess or to your travel advisor if you booked your cruise through a travel advisor. You may also contact us via Phone or Live Chat, view our  Contact Us page  for details and operating hours. Princess will review the refund request and respond by email within 180 days of the date the claim is made. If Princess finds that you may entitled to a refund, Princess’ response may include an offer of an alternative to a refund, such as a future cruise credit, which you are free to decline.

Here’s how to cancel or postpone a cruise due to COVID-19

Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans?

Although conditions on cruise ships are generally safer than on land, you might be wondering if there's a way to cancel or postpone your voyage due to COVID-19 concerns. In some cases, the answer is yes.

For more cruise news, reviews and tips, sign up for TPG's cruise newsletter .

The good news for those itching to cancel a booking is that it's easier than you might think with some lines — at least for now. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer ).

In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date.

Ultimately, the type of refund you'll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not you've made your final payment and whether or not you actually have COVID-19.

Given some lines' current flexibility — allowing cancellation as close as 48 hours to embarkation day — even if you're tempted to cancel right now, it could be prudent to wait to see how the situation plays out. That's especially true if your sailing is several months away. Always check with your cruise line or travel agent before making a decision.

Click on your cruise line's name below to find out more.

Note: Generally, extra purchases — such as shore excursions, alternative dining, spa treatments and drink packages — will be refunded to the original form of payment and will not be added to any future cruise credits.

For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. They will receive 100% of the cruise fare paid in the form of FCC. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking.

Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group

Carnival Cruise Line

Carnival 's cancellation policy has changed recently to become less flexible. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. (Proof is required.) If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies .

Related: Take a look at Carnival's Mardi Gras (yes, the one with the roller coaster)

Celebrity Cruises

Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. If you have paid in full, the amount will be issued in the form of FCC. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy .

Related: Here's a first look at Celebrity's new Celebrity Apex

Cunard Line

Cunard 's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. All money will be forfeited for cancellations two weeks or less before sailing. For sailings departing May 1, 2022, or later, the line's standard cancellation policies apply.

Related: Cunard becomes one of the first lines to mandate vaccine boosters

Disney Cruise Line

Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. Credits must be used to book a voyage that departs on or before Sept. 30, 2022.

For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule . Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date.

Related: A Disney cruise vs. a visit to Disney World during the pandemic

Holland America

For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking.

Related: Curious about Holland America's newest Rotterdam? Here's a peek

MSC Cruises

If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you can't or don't want to embark. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. This offer does not apply to world cruises or world cruise segments.

Related: Does MSC's latest vessel really cater to Americans?

Norwegian Cruise Line

Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency , even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19.

Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Passengers who test positive or who have been exposed will also be granted 100% FCC.

Princess Cruises

For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line.

Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. (Proof of a positive test result is required.)

Related: Interesting things you'll only find on Majestic Princess

Regent Seven Seas Cruises

Cruisers who book under Regent 's Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage.

However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy . Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking.

Related: A look inside Regent's most expensive cruise ship

Royal Caribbean

Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean 's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. The FCC must be used on a sailing that departs within one year of when the FCC is issued. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy .

The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Anyone in those situations is eligible to receive a refund or FCC. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). If a refund request is not made by that time, passengers will automatically receive credit for a future voyage.

Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing

Seabourn is allowing more flexibility for travelers who aren't comfortable cruising right now. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, you're also entitled to the above.

For sailings that don't fall within those parameters, the line's standard cancellation policies apply.

Related: Here's what to consider if you're thinking about booking future travel now

For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day.

For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Plus, unlike most other lines' credits, Viking's are transferable, so you can gift them to a friend or family member if you don't think you'll use them.

Virgin Voyages

Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Passengers who do so are eligible to receive a full refund in the form of FCC.

Related: First impressions of Virgin Voyages' Scarlet Lady from an expert cruiser

Windstar Cruises

Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. Credits must be used toward a new booking within 24 months of issuance.

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As Cruise Ships Remain Docked, Passengers Say Their Vacation Money is Tied Up

Some cruise ship passengers say incentives to rebook aren’t paying off. three days after nbc 5 responds contacted a cruise line about a springfield couple's case, the couple received a full refund., by lisa parker and courtney copenhagen • published february 23, 2021 • updated on february 23, 2021 at 10:51 pm.

When the Centers for Disease Control and Prevention issued a No Sail Order last year, effective March 14, 2020, many saw their vacation plans suddenly canceled -- including Holly and Ben Kietzman, of Springfield.

“We were originally taking a cruise in March of 2020 for our 15th wedding anniversary, and it was canceled two weeks before we were supposed to leave,” said Kietzman, who had booked a seven-day cruise down the Rhine River in Europe with Viking Cruises.

📺 24/7 Chicago news stream: Watch NBC 5 free wherever you are

Cruise lines immediately amended their refund policies, many offering the choice of a “future cruise voucher“ valued at 125% of all monies paid, valid for 24 months or a refund equal to the amount paid.

At that time, with so much still unknown about coronavirus, many customers, including the Kietzmans, chose a voucher, rather than a refund of $8,985.36.

“We took the option of the voucher and we rescheduled for March of 2021, and it was cancelled for a second time in December. And at that time, we decided we would rather have a refund than take vouchers," said Kietzman, adding, "we feel like it's kind of scary to travel abroad. And we're crossing multiple countries’ borders. And we don't want to be stranded in another country or confined to our cabin."

But Viking’s refund policy states: "For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires."

In the Kietzmans’ case, the rescheduled cruise, in 2021, reset the voucher expiration date to Dec. 9, 2022.

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"All in all, they would have had our money for three and a half years” said Kietzman, adding, “We were told that the reason we couldn't get a refund was that the vouchers have no cash value, but to us, they do."

"If they have this large chunk of money of ours, then it's nothing that's working for us anymore," said Ben Kietzman.

Feeling out of the loop? We'll catch you up on the Chicago news you need to know. Sign up for the weekly Chicago Catch-Up newsletter .

NBC Responds consumer units around the country have heard from other cruise passengers in the same situation, many wanting refunds over vouchers.

"A lot of them are these very passionate cruisers who said, ‘You know what? I'm going to be doing it anyway so I want to get that extra perk, that extra incentive,'" Colleen McDaniel, editor-in-chief for Cruise Critic, told NBC 5 Responds.

"If passengers initially accepted that future cruise credit, a number of cruise lines are saying, that is the offer you accepted and so this is what, you know, we're going to work with, and that does put people in a little bit of a difficult situation," McDaniel said.

But McDaniel believes the cruise industry will have no trouble rebounding in 2021.

"When somebody cruises, it often becomes their preferred type of vacation and they will evangelize -- they'll talk about all the wonderful reasons they'd love to cruise. So it's not surprising that so many people want to get back doing the thing they love the most,” McDaniel said.

While U.S. waters are still closed to cruise ships, in October the CDC issued a “Framework for Conditional Sailing Order,” which includes limited capacity on ships, coronavirus safety precautions and possibly even requiring PCR tests.

"Cruising is going to come back. It's just a matter of when. It will come back probably different and better," said McDaniel.

Despite those precautions, it’s still a risk the Kietzmans aren’t willing to take, so they spent months trying to get a cash refund. Finally their travel agent suggested they reach out to NBC 5 Responds for help.

So they did. And three days after NBC 5 Responds contacted Viking about their case, the Kietzmans received a refund for the full amount, $8,985.36.

“I was shocked," said Kietzman. "I was shocked that it took one phone call from NBC to get them to react, because this was months in the making of just hitting a wall over and over. And one phone call from NBC got us a refund. We got our deposit back yesterday."

NBC 5 Responds reached out to Viking Cruises for further response, but did not receive a statement. Letters sent to their customers last year stated: “We will stand by our guests, employees and partners in these challenging times and hope that they in turn will stand by us.

This article tagged under:

How To Cancel Royal Caribbean Cruise? (Refund Policy)

Canceling a trip or future vacations can happen to anyone, and it’s quite normal. However, depending on the plan, it can turn into the worst.

Suppose you had plans to go on a Royal Caribbean cruise, but unfortunately, for any reason, now you are planning to cancel it. Well, it’s possible, but there are certain rules, regulations, and obligations that you must follow and need to know.

That’s why in today’s guide, we will discuss how to cancel a Royal Caribbean cruise. Deeper Dive, you will also get to know their canceling and refund policy. So, buckle up your sleeves and get into it.

Table of Contents

The Canceling and Refund Policy of Royal Caribbean

Before we get into how to cancel a Royal Caribbean cruise, here is the cancelation and refund policy of Royal Caribbean that you must know.

Remember, before placing the initial deposits, you agreed to these terms. So fulfilling them is a must to avoid any subsequent matter.

And for your ease, we have divided this canceling and refund policy into two sections. The first is if you still need to make the full deposits or final payments. Secondly, what if you had?

So, let’s jump in and learn about both scenarios.

1- Before Deposits

So, before you have made the full deposits, you have two types of cruise fare deposits – refundable and nonrefundable.

Refundable cruise:

If you chose the refundable cruise but have yet to make the final payments, you still have the chance to cancel the cruise. Under this, you can also get a full refund of your deposited amount.

Non-refundable cruise:

However, if you choose the nonrefundable cruise, you will also get a cruise certificate. Under this, you can cancel your cruise, but you will be charged a fee of around or less than $100 per guest.

2- After Final Payments

The cancelation and refund policy will differ if you make the final payments. However, these policies will also vary depending on how far you were to your sailing date.

Further, you must be assured that you may also have to suffer some penalties.

So, the cancelation and refund policy of Royal Caribbean if you have made the final payments will be like this;

For 4-5 nights longer:

For 6-9 nights cruise:, for 10+ nights cruise:.

Remember, when a nonrefundable cancellation occurs, the full amount of deposits will be held in penalty.

Related Post: How To Make A Complaint On Royal Caribbean?

Canceling a Royal Caribbean Cruise

The process of canceling a royal Caribbean cruise is effortless. You only need to know about the cancellation, refund policy, and other charges.

Once you are done, you must connect with those you booked your cruise with. For example, if you booked the cruise from the Royal Caribbean website, you need to call the Royal Caribbean to cancel the reservation .

Contact their customer support by calling: 866-562-7625
Or use the cancellation form on the Royal Caribbean website to cancel the cruise.

However, if you booked the cruise through any travel agent or third-party website, you must connect with them, and they will surely guide you through the cancellation process.

Is it Possible to Get a Refund after Canceling the Cruise?

Yes, it is possible to get a refund after canceling the cruise on Royal Caribbean.

On the contrary, you must know that that refund ratio will completely depend on the type of cruise deposits you made and how far your sailing days were.

For further assistance, refer to the charts above, where we explained the cancelation charges with the days of cancelation.

So, you may qualify for a partial or full refund of Royal Caribbean cruise policies.

Who Will Cover the Cost if You Cancel the Cruise?

Generally, the travel insurance covers the cost if you cancel the cruise. With that, canceling the cruise without any reason is unacceptable, and you must bear all those expenses.

For example: If you want to cancel the cruise just because you want to, the travel insurance will surely not cover the cost.

That’s why there must be a solid reason behind or must meet the policy and covered scenario under which the travel insurance will cover the cost.

How to Avoid Penalty While Canceling the Royal Caribbean Cruise?

While canceling a royal Caribbean cruise, you must face some penalty. However, if you want to cancel the cruise but want to save yourself from the penalty, you must cancel your reservation as soon as possible.

With that, we have also mentioned their cancellation charges above. If you consider canceling before those days, you must ensure that you will not suffer any penalty and will get a full refund.

So, if you want to cancel your royal caribbean cruise, you must be sure it’s completely possible. However, will you suffer a penalty or how much refund will you get; it completely depends on how earlier you informed before the sailing date arrived.

That’s why to save yourself from all these penalties or refund hassles, be aware of all the Royal Caribbean cruise cancelation and refund policies mentioned above.

I am Zoe Grace, a passionate enthusiast of cruise ships. With a decade of firsthand experience in the cruising industry, I have developed a deep understanding of the intricacies and wonders that these majestic vessels hold.

Now, I am excited to embark on a new journey as an author, sharing my knowledge and insights with readers who share my fascination for the world of cruising.

Join me as we explore the captivating world of cruise ships together.

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Cancellation due to serious illness: can passenger get a refund or change date?

By dleahy4444 , March 19, 2023 in Royal Caribbean International

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My TA told me only covid is a acceptable reason to rcl. I fell and broke my wrist bad and my mom died unexpectedly within 2 weeks. I forfeited my cruisefare. I didnt check but was told taxes and fees refunded.

Good luck. First time in 20 years I've had a issue ... and then I had them piling on for my jan 30th 10 day.

4 minutes ago, firefly333 said: My TA told me only covid is a acceptable reason to rcl. I fell and broke my wrist bad and my mom died unexpectedly within 2 weeks. I forfeited my cruisefare. I didnt check but was told taxes and fees refunded. Good luck. First time in 20 years I've had a issue ... and then I had them piling on for my jan 30th 10 day.

Wow that is awful. I’m sorry all of that happened to you. It is terrible that they would not issue at least a credit for a future cruise, just as a matter of good will. I’m sure my group member and her son wish they had gotten the insurance but this would be only her second cruise and his first. It just didn’t occur to them. I know the rules are the rules, but there should be some compassion for someone seriously ill. I myself am Diamond Plus, but if they do not offer them some type of an accommodation under the circumstances I’m not sure how “loyal to Royal” I’ll be in the future. As it is, the customer service for the group booking had been a nightmare. This would be the final straw. Hopefully I’m worried about nothing. She is awaiting some tests results this week and im praying that she be well enough to travel. If she isn’t hopefully RCCL will issue at least a partial refund or credit. I guess we will see…

PhillyFan33579

First and foremost I hope the woman is well enough to go on the cruise. Having said that, I don’t understand why you would fault RCI because they failed to purchase travel insurance. Any experienced cruiser or TA will tell you purchasing travel insurance is a must because of potential future changes (health, travel, job change, etc.). At some point individuals need to take responsibility for their actions (or lack of action) and stop blaming others for their problems.

9 minutes ago, dleahy4444 said: It is terrible that they would not issue at least a credit for a future cruise, just as a matter of good will. I’m sure my group member and her son wish they had gotten the insurance but this would be only her second cruise and his first. It just didn’t occur to them. I know the rules are the rules, but there should be some compassion for someone seriously ill.

Without travel insurance from RCL itself, the cruise line will not make any accommodation. Even had they purchased travel insurance, the fact that it appears to be a pre-existing condition would have negated any compensation, regardless of who issued the insurance. Have you contacted the TA that the group booked through to see if there is any way that they can re-sell the cabin to someone else. Other than that, there really are no viable options for a refund or any credit other than to try to move the reservations to a future date.

not-enough-cruising

My house burned down but I don’t have insurance because I didn’t think anything would happen. Will someone please pay the rebuilding cost??!

See how silly that sounds?

There is a graduated loss of payment, based on how many days out. 60-31 days out, 75% of payment is forfeited. 74-61 days 50% is forfeited. I suggest they call their travel agent or if not booked with a TA, RCI quickly, if they believe they aren’t going to sail.

For anyone considering not getting insurance, or not qualifying for it, you must decide if you can afford to lose the amount you spend on a cruise. That is why so many here recommended insurance. Cruise lines aren’t going to absorb this kind of loss out of compassion. They are a business, and all operate this way.

I am really sorry about your friends. That is tough.

49 minutes ago, dleahy4444 said: We are a group of 24, booked through the group booking department so everyone paid in full by the final payment date of 2/6/2023. The sailing itself is 5/7/2023, so about 50 days out. A member of our group has a number of health problems as a result of battling a very serious disease. Her son is also on the sailing but in a separate cabin. They do not have travel insurance. At the time that they booked she was feeling ok, but since then has suffered a relapse. If she is not well enough to travel and has a doctor’s note to that effect, will RCCL issue a refund or at least a credit toward a future cruise date? How about for the adult son? He is her caretaker and one of the reasons he booked the trip was to help her during the sailing. Anyone with any insight on this? Thank you

She has a number of health problems and didn't insure her trip. Even if her pre existing conditions prevented getting insurance, her son should have purchased some. If Royal make one exception they have to make them for everyone. And that's not fare to the rest of us.

8 minutes ago, barbeyg said: There is a graduated loss of payment, based on how many days out. 60-31 days out, 75% of payment is forfeited. 74-61 days 50% is forfeited. I suggest they call their travel agent or if not booked with a TA, RCI quickly, if they believe they aren’t going to sail. For anyone considering not getting insurance, or not qualifying for it, you must decide if you can afford to lose the amount you spend on a cruise. That is why so many here recommended insurance. Cruise lines aren’t going to absorb this kind of loss out of compassion. They are a business, and all operate this way. I am really sorry about your friends. That is tough.

Thank you for your kind words. As I stated in my original post, they are not experienced cruisers, or travelers for that matter so it didn’t occur to them to get the insurance. I understand that the cruise line is a business but it know that other businesses such as the airlines will make accommodations under certain conditions. If they need to cancel I’m sure RCCl will not incur that much of a loss. They will potentially book her cabin directly or through Royal Up. They will save on the food she is not eating, so I don’t think it would be unreasonable if they issued a partial refund or future credit. But it is what it is. She is awaiting test results this week, and Gid forbid it’s bad news, we will reach out to Rccl immediately

Ken at the beach

23 minutes ago, orville99 said: Without travel insurance from RCL itself, the cruise line will not make any accommodation. Even had they purchased travel insurance, the fact that it appears to be a pre-existing condition would have negated any compensation, regardless of who issued the insurance. Have you contacted the TA that the group booked through to see if there is any way that they can re-sell the cabin to someone else. Other than that, there really are no viable options for a refund or any credit other than to try to move the reservations to a future date.

You cannot "resell" cabins. One original name must remain on the reservation

ARandomTraveler

There are so many people who cruise that have health conditions, and if the cruise line was going to make exceptions for these kind of circumstances, it would negate anyone's reason for buying insurance. In fact people would be better off NOT buying insurance because most of the time, pre-existing conditions are not covered, unless you buy a certain kind of insurance within a very short window of time after making your initial deposit. It would be a waste of money for an unhealthy person to pay the insurance premium if it were easier (and free) to just get an exception from the cruiseline.

Being a new cruiser and inexperienced traveler isn't any reason to make an exception either. It's unfortunate, but it's called "learning the hard way." I'd be more upset at the person who made your group booking who failed to educate these new travelers about things like travel insurance.

5 minutes ago, dleahy4444 said: Thank you for your kind words. As I stated in my original post, they are not experienced cruisers, or travelers for that matter so it didn’t occur to them to get the insurance. I understand that the cruise line is a business but it know that other businesses such as the airlines will make accommodations under certain conditions. If they need to cancel I’m sure RCCl will not incur that much of a loss. They will potentially book her cabin directly or through Royal Up. They will save on the food she is not eating, so I don’t think it would be unreasonable if they issued a partial refund or future credit. But it is what it is. She is awaiting test results this week, and Gid forbid it’s bad news, we will reach out to Rccl immediately

There are probably dozens of "undue hardship" stories on every cruise. It is not up to Royal to compensate guests for these situations and in my experience they don't. I hope your travelling companion recovers and is able to travel.

I posed this question with the hopes of getting some input from people that had a similar experience, As an experienced cruiser and traveler I’m well aware that they should have opted for the insurance. They are not experienced. They made the booking themselves on the telephone with the group booking agent so I don’t know what, if anything, was discussed about trip insurance. Regardless, the insurance was not purchased. No need for a lecture on what should have been done, when it’s too late to do anything about it. I’m also not “blaming RCI” for anything. I however do expect that a business that I have been loyal to for many years would show some compassion when someone in my group is in a difficult situation. if not, lesson learned.

to the few responses that wished the ill passenger well, thank you

22 minutes ago, orville99 said: Without travel insurance from RCL itself, the cruise line will not make any accommodation. Even had they purchased travel insurance, the fact that it appears to be a pre-existing condition would have negated any compensation, regardless of who issued the insurance. Have you contacted the TA that the group booked through to see if there is any way that they can re-sell the cabin to someone else. Other than that, there really are no viable options for a refund or any credit other than to try to move the reservations to a future date.

Some travel insurance companies will waive pre-existing conditions IF purchased within a specified time of booking the cruise.

Also if the son had bought travel insurance he would be covered because he was traveling with his mother.

28 minutes ago, PhillyFan33579 said: Any experienced cruiser or TA will tell you purchasing travel insurance is a must because of potential future changes (health, travel, job change, etc.).

I have seen an argument that you should absolutely always buy health insurance for a cruise because of the possibility of extreme costs (e.g, possibly a $100,000 in medical bills or more) however, it might not make sense to buy travel insurance. The argument is that you have already budgeted for the cost of the cruise so losing the money will not break you and if you add up the total cost of travel insurance for many cruises then in the long run you may be better off taking the occasional loss.

8 minutes ago, dleahy4444 said: I posed this question with the hopes of getting some input from people that had a similar experience, As an experienced cruiser and traveler I’m well aware that they should have opted for the insurance. They are not experienced. They made the booking themselves on the telephone with the group booking agent so I don’t know what, if anything, was discussed about trip insurance. Regardless, the insurance was not purchased. No need for a lecture on what should have been done, when it’s too late to do anything about it. I’m also not “blaming RCI” for anything. I however do expect that a business that I have been loyal to for many years would show some compassion when someone in my group is in a difficult situation. if not, lesson learned. to the few responses that wished the ill passenger well, thank you

You don't get it though, you're saying you expect a company you've been loyal to,

to show some compassion, and what we're all trying to help you see is that it wouldn't make sense for them to do anything in situations like this.

There are way too many people who have a sad story, and they can't go around compensating everyone just because they're having a rough time, or because they're loyal customers, or for any other reason.

This is why insurance exists. It is very sad that this is happening to your friends, but they're no different than the thousands of other people having the same or similar issues every day, hoping the cruiseline will bail them out of a bad situation they didn't properly plan for (or didn't expect to happen).

44 minutes ago, Ourusualbeach said: You cannot "resell" cabins. One original name must remain on the reservation

True, but based on the way the OP described the cabin arrangements, the odds are that neither the mom nor the son are likely to be sailing solo so you could change one of them out and insert a different occupant into the cabin.

Just now, orville99 said: True, but based on the way the OP described the cabin arrangements, the odds are that neither the mom nor the son are likely to be sailing solo so you could change one of them out and insert a different occupant into the cabin.

Going to be pretty hard to fond a solo traveller.

I'm sorry this is happening to your friend. As others have stated, it's the timing that matters, and it's too late to only lose the deposit. If possible, I would hope the son could go if respite care is an option for the mother. Caretaking is hard.

Thank you for your kind words.

44 minutes ago, Ourusualbeach said: Going to be pretty hard to find a solo traveler.

Undoubtedly, but there really are no other remotely viable options.

My wife and I had 2 cruises booked for this year - neither was at final payment stage , but one was close - so only deposits had been paid. We are almost at diamond plus level so have a fair few cruises with RC under our belt.

My wife has been unwell for the last few years and without going into detail she is unable to travel this year , and we may not be in a position to be able to cruise again - time will tell.

We obtained a doctors letter detailing her condition and my travel agent contacted the appropriate department and explained the situation.

The next day she had an email saying they would be happy to refund our deposits.

Quite unexpected as I knew they were under no obligation to do this and I was actually quite resigned to losing the deposits - it was my travel agent who suggested giving this a try.

I always take out travel insurance just before I make final payment on a cruise or holiday . Quite often the excess you have to pay is similar to the deposit so makes no sense to take it out before then.

4 hours ago, LB_NJ said: I have seen an argument that you should absolutely always buy health insurance for a cruise because of the possibility of extreme costs (e.g, possibly a $100,000 in medical bills or more) however, it might not make sense to buy travel insurance. The argument is that you have already budgeted for the cost of the cruise so losing the money will not break you and if you add up the total cost of travel insurance for many cruises then in the long run you may be better off taking the occasional loss.

You absolutely always need to buy medical. You can only lose how much you put into a vacation but the sky is the limit on medical costs. There is no upper limit on that.

As someone whose wife was run over by car in Zimbabwe last summer, it gives me a great deal of comfort knowing the 100k I had to put out WILL (albeit I am still waiting on a 55k travel insurance claim I filed back in July) be reimbursed eventually. That doesn’t even include all the money the insurance company paid out to the med evac company and hospital once they got involved and we no longer needed to pay for the medical care while we were trying to get stabilized to be repatriated back to the US. Someone could be financially ruined if you do not have medical insurance while traveling, but you will just take a hit if you dont have travel insurance. Self insuring yourself for your vacation based on your personal risk may not be a bad idea but YOU REALLY NEED MEDICAL.

1 hour ago, Trixie21 said: My wife and I had 2 cruises booked for this year - neither was at final payment stage , but one was close - so only deposits had been paid. We are almost at diamond plus level so have a fair few cruises with RC under our belt. My wife has been unwell for the last few years and without going into detail she is unable to travel this year , and we may not be in a position to be able to cruise again - time will tell. We obtained a doctors letter detailing her condition and my travel agent contacted the appropriate department and explained the situation. The next day she had an email saying they would be happy to refund our deposits. Quite unexpected as I knew they were under no obligation to do this and I was actually quite resigned to losing the deposits - it was my travel agent who suggested giving this a try. I always take out travel insurance just before I make final payment on a cruise or holiday . Quite often the excess you have to pay is similar to the deposit so makes no sense to take it out before then.

I’m sorry that your wife is experiencing difficulties. I’m very happy to see that your deposits were refunded. Best wishes for her recovery

3 minutes ago, dleahy4444 said: I’m sorry that your wife is experiencing difficulties. I’m very happy to see that your deposits were refunded. Best wishes for her recovery

It is certainly worth asking the question about even a future cruise credit. The worst they can say is no , and nothing is lost by trying.

cruisegirl1

People buy insurance to cover themselves if there is an issue. No one expects to be ill, but you never know.

As someone who purchases insurance, I would be annoyed if Royal Caribbean issued refunds to those who do not spend the money on insurance. That’s what insurance is for.

Sadly several years ago, I had to cancel two cruises after final payment because of a medical diagnosis. I had the proper insurance, and after providing the appropriate paperwork I was reimbursed for everything I had paid.

Sorry to be so harsh, but if people received refunds without buying insurance, why would anyone buy insurance?

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What kind of refund am I entitled to if I cancel my cruise booking?

Select fare programs require the payment at the time of booking of a nonrefundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is nonrefundable.

Cancellation of Cruise or CruiseTour

Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of the CruiseTour) the Operator receives notice of cancellation.

FOR 1 TO 5 NIGHT CRUISES

(including Holiday sailings)

IF CANCELLATION IS MADE, THE FOLLOWING CANCELLATION CHARGES APPLY:

999 to 70 days prior to the first day of the Cruise: The Deposit amount

69 to 45 days: 50% of total price

44 to 15 days: 75% of total price

14 to 0 100%: of total price (No refund)

FOR 6 NIGHTS OR LONGER CRUISES

(including Holiday sailings and Cruisetours)

In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded.

Cancellation notices are effective when received by the Operator.

For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length.

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel advisor or call Royal Caribbean for further details.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel advisor, the refund will be provided back to that travel advisor.

Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.

For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, Royal Caribbean Travel Protection ProgramSM, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.

Non-Refundable Deposit Fares

Outside of final payment, when a non-refundable deposit cancellation occurs, the full deposit amount will be held in penalty. Any additional payments made will be refunded.

Should you choose to change your original ship and/or sail date, if you booked directly with us, please contact our Consumer Outreach team where a representative will assist in making the desired changes, while also applying the qualifying change fee(s) and collecting payment, if not already done so. If you booked via a travel advisor, please contact them for any booking changes.

Refunds for Delayed Sailings or Sailings Cancelled by Royal Caribbean

If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Although our practice is to issue a future cruise credit automatically, you may instead contact us to request a refund. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.

Please note this policy does not apply to guests booked on chartered sailings. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise.

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