travellers aid melbourne

Travellers Aid

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Travellers Aid is about access and inclusion to enable travellers with mobility challenges to fully participate in life activities through the use of public transport.

Services provided

• Connection assistance External Link – buggy, wheelchair assistance and personal guidance services (Southern Cross and Seymour stations), wheelchair assistance at Ballarat station)
• Mobility equipment hire External Link – including electric scooters, manual wheelchairs, prams and strollers, walking canes, frames and sticks, crutches and ID symbol canes (Flinders Street and Southern Cross stations)
• Luggage storage External Link
• Companion service External Link
• Crisis travel External Link (available from Southern Cross station)
• Personal care External Link – includes mealtime support, personal care, toilet assistance, communication assistance, fully accessible bathroom facilities, wheelchair and scooter recharging (Flinders Street and Southern Cross stations)
• Backpacker services External Link – including hot showers and change rooms
• Station lounges External Link – including adult and baby change tables, breast-feeding room, drinking water and bathroom facilities (showers, change rooms).

Eligibility

Available to anyone in need regardless of background. Services operate at four station sites in metropolitan Melbourne (Southern Cross and Flinders Street) and regional Victoria (Ballarat and Seymour).

Emergency relief is available to travellers who are disadvantaged, stranded, vulnerable, distressed, homeless, at risk of homelessness or who face unexpected emergency situations.

How to access

• Tel. (03) 9654 2600 (Head Office)
• Tel. (03) 9670 2072 (Southern Cross Station)
• Tel. (03)9068 8187 (Flinders Street Station)
• Tel. (03)5793 6210 (Seymour Station)
• Tel. 0491 767 177 (Ballarat Station)

Visit the Travellers Aid website External Link .

The National Relay Service is available to help callers with a hearing or speech impairment:

• TTY users: phone 13 36 77 , then ask for (03) 9654 2600
• Speak and listen users (speech-to-speech relay): phone 1300 555 727 , then ask for (03) 9654 2600
• Internet relay users: connect to the National Relay Service External Link , then ask for (03) 9654 2600 .

The Translating and Interpreting Service (TIS) is available, 24 hours 7 days a week, for callers who speak other languages. Call 131 450 .

The following Travellers Aid services are free:

• Connection assistance – buggy transport, wheelchair assistance and personal guidance
• Travellers Aid Access Service
• Personal care

Visit Travellers Aid for a list of other services External Link (such as mobility equipment hire, showers and rest rooms, beverages and luggage storage services).

Calls are charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.

• Some services – such as the companion service or buggy or personal guide service – must be booked in advance.
• To make a booking for the Companion Service External Link , call 1300 700 399
• To request mobility equipment External Link , call Southern Cross Station on (03) 9670 2072 , call Flinders Street Station on (03) 9068 8187 .
• Contact via website External Link for general comments and feedback

Victoria Day Council, Copyright ©. All Rights Reserved. www.victoriaday.org.au

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Travellers Aid is about access and inclusion. Across all of our services, we’re committed to ensuring that all Victorians can participate in our community. We take pride in the diverse backgrounds of our team which reflect the communities in which we work. We operate ethically and are guided by a volunteer Board of Directors who ensure strong and transparent governance. Travellers Aids workforce consist of 75% dedicated volunteers and 25% committed staff who are motivated by creating real outcomes for the people we serve.

We operate from four service sites at Southern Cross and Flinders Street Stations in Melbourne and Ballarat and Seymour Railway Stations in regional Victoria.

A society where people with mobility challenges are treated with dignity and respect, being able to lead full and rich lives with confidence.

Our mission

Empowering people with travel related challenges to connect, engage and participate within their communities through the use of public transport.

To be the recognised expert in the delivery of services to people facing travel related challenges.

Over 200,000 instances of assistance to people from all walks of life

Over 225,000 instances of assistance to people from all walks of life.

Over 28,000 courtesy buggy rides

Over 6,000 instances of personal care support

Over 4,600 instances of crisis travel support

Over 540 volunteer assisted companion journeys

Over 100 Community Travel Training presentations across Victoria

Over 40 yearly and half-yearly myki passes to disadvantaged students

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Travellers Aid Victoria Accessible Experience

Travellers Aid Victoria Accessible Experience exists to empower and enable people who face travel-related challenges. They operate from four service hubs at Southern Cross and Flinders Street Stations in Melbourne and Seymour and Ballarat Stations in regional Victoria.

Travellers Aid runs a program called the Companion Service where volunteers can meet someone at a public transport hub and accompany them to a medical appointment, accommodation, social engagement, work or school/education. For short appointments, such as medical, the volunteer will usually remain at the hospital/medical centre and accompany the person back. The service is free, however there is a 72-hour booking notification so that they can arrange a volunteer.

Travellers Aid is about access and inclusion. They deliver a range of services to support travel-related accessibility for people with disability or mobility impairments.

Travellers Aids workforce consists of 75% dedicated volunteers and 25% committed staff who are motivated by creating real outcomes for the people they serve.

Travellers Aid runs permanent service sites at Southern Cross and Flinders Street Stations in Melbourne and Seymour and Ballarat Railway Stations in regional Victoria. A range of services exist at these sites, including:

• Lounge and rest areas are available at Southern Cross and Flinders Street sites only
• Fully accessible toilet facilities for independent use by people with disability
• Fully accessible toilet facilities for use by persons with disability which require assistance from a carer
• Change rooms and showers are available at Southern Cross
• Luggage storage is available at Flinders Street
• Mobility assistance includes buggy services, wheelchair assistance and personal guidance.

As well as permanent sites, Travellers Aid provides onsite services at events, working with major event organisers to facilitate access for patrons with mobility requirements. These services enable people to connect to and participate in Major events like the Australian Open, the Grand Prix, Moomba Festival, the Melbourne International Flower & Garden Show, St. Kilda Festival and Anzac Day commemorations, utilising public transport.

Need somewhere to stay? Accessible Accommodation can help

Visit Accessible Accommodation or contact our friendly booking team with any enquiries. Call 1300 180 889 or email .

Is there a disabled parking spot?

Is parking undercover, is the business entry step free, are all doors at your business at least 80cm wide, are all walkways at least 91cm wide, is a lift required to gain access, in general, are doors easy to open, is there a disabled bathroom, do you provide a changing station for older children and adults, is entry free of charge, maximum number of people per group, what is included in the price, time required, do you offer, or can you purchase food and drink, what should i bring, what to wear, do you accept companion card, is a reservation required, can i bring my service dog, have you tried this experience.

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© 2024 The Accessible Group Pty Ltd trading as Accessible Experiences

https://www.theaccessiblegroup.com

ABN: 72 646 700 487

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NB: All information, images and data displayed on this website is property of, or used with permission by, The Accessible Group Pty Ltd T/A Accessible Experiences and cannot be copied without express permission from Accessible Experiences. In addition, all information related to businesses listed on this site has been provided by the business owner, Accessible Experiences bears no responsibility for misleading or erroneous information contained in any listing. The booking pages for businesses listed on Accessible Experiences may list both accessible and non-accessible experiences. All accessible experiences are indicated in the experience descriptions. Accessible Experiences bears no responsibility for the booking of an incorrect experience type.

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Travellers Aid

• All cancers
• Support for people living with a disability ; Travelling to treatment ;
• Face-to-face service;Phone-based service

Travellers Aid is about access and inclusion, and is committed to ensuring that all Victorians can participate in the community. The organisation provides services that empower people with travel-related challenges to connect, engage and participate within their communities through the use of public transport.Travellers Aid operates from three service sites at Southern Cross and Flinders Street Stations in Melbourne and Seymour Railway Station in regional Victoria.

03 9068 8187

https://www.travellersaid.org.au/

Mutiple sites - visit website for locations

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Last updated: Thursday, 04 August 2022

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Travelers Aid International Members

Travellers Aid Australia 225 Bourke Street, Level 3, Melbourne, Victoria 3000 Phone: (03) 9654 2600 Website: travellersaid.org.au Services: Social and Rail Services

Travellers’ Aid Society of Toronto Union Station, 65 Front Street West, Toronto, Ontario M4J-1H3 Phone: (416) 366-7788 Services: Social and Rail Services

Puerto Rico

Travelers Aid of Puerto Rico Luis Munos Marin International Airport, Terminal E, 1st Floor, Office #8, San Juan, PR 00937 Phone: (787) 791-1054 Services: Airport and Social Services

Travelers Aid Society of Birmingham 1605 5th Avenue North, Birmingham, AL 35203 Phone:   (205) 322-5426 Website :  travelersaidbirmingham.org Services: Social Services

Family Guidance Center 2358 Fairlane Drive, Building E, Montgomery, AL 36116 Phone:   (334) 270-4100 Website:   familyguidancecenter.org Services: Social Services

Transient Aid Center 420 West Watkins Road, Phoenix, AZ 85003 Phone:   (602) 266-4673 Website:  stvincentdepaul.net Services: Social Services

Travelers Aid of the Inland Empire Ontario International Airport, 1923 E. Avion Way, Room 255, Ontario, CA 91761 Phone:   (909) 544-5378 Website:   travelersaidie.org Services: Airport Services

St. Vincent de Paul Society of Marin County 820 B St., San Rafael, CA 94901 Phone:   (415) 454-3303 Website:   vinnies.org Services: Social Services

Travelers Aid Society of San Diego 2615 Camino del Rio S., Suite 103, San Diego, CA 92108 Phone:   (619) 295-8393 Website:   travelersaidsandiego.org Services: Social, Airport, Rail and Cross Border Express Services

Connecticut

Travelers Aid Bradley Airport Bradley International Airport, Windsor Locks, CT 06096 Phone: (860) 500-8582 Website: travelersaid.org/bradley Services: Airport Services

Catholic Charities-Lake City 553 North West Railroad St., Lake City, FL 32055 Phone:   (386) 754-9180 Website:   catholiccharitieslakecity.org Services: Social Services

Daystar Life Center 1055 28 th Street S., St. Petersburg, FL 33712 Phone:   (727) 825-0442 Website:   daystarlife.com Services: Social Services

Catholic Charities-Gainesville 1701 NE 9th St., Gainesville, FL 32609 Phone:   (352) 372-0294 Website:   catholiccharitiesgainesville.org Services: Social Services

Halifax Urban Ministries 215 Bay Street, Daytona Beach, FL 32114 Phone:   (386) 317-5886 Website:   halifaxurbanministries.org Services: Social Services

Crisis Center of Tampa Bay 1 Crisis Center Plaza, Tampa, FL 33607 Phone: (813) 964-1964 Website:   crisiscenter.com Services: Social and Airport Services

HOPE Atlanta 34 Peachtree St., Suite 700, Atlanta, GA 30303 Phone:   (404) 817-7070 Website:   hopeatlanta.org Services: Social and Airport Services

Travelers Aid of Honolulu 2250 Kalakaua Ave., Suite 403-3, Honolulu, HI 96815 Phone:   (808) 926-8274 Website:   visitoralohasocietyofhawaii.org Services: Tourism Support/Social Services

Maui Visitors Bureau 1727 Wili Pa Loop, Wailuku, HI 96815 Phone:   (808) 244-3530 Website: gohawaii.com/islands/maui Services: Tourism Support Services

Heartland Alliance-Travelers Aid Chicago 208 S. LaSalle Street, Suite 1300, Chicago, IL 60604 Phone: (312) 660-1300 Website:   heartlandalliance.org Services: Social and Airport Services

Travelers Aid Society of Greater New Orleans 1530 Gravier St., New Orleans, LA 70112 Phone:   (504) 658-2944 Website:   travelersaidsocietyneworleans.org Services: Social Services

Grace at the Greenlight 330 Carondelet Street, Suite 202 New Orleans, LA 70130 Phone: +1 504 239 4544 Website: graceatthegreenlight.org Services: Social Services

Catholic Charities of Baltimore-Travelers Aid 320 Cathedral St., Baltimore, MD 21207 Phone: (667) 600-2000 Website:   catholiccharities-md.org Services: Social Services

Travelers Aid of Metropolitan Detroit 65 Cadillac Square, 30 th Floor, Detroit, MI 48226 Phone:   (313) 962-6740 Website:   tasmd.org Services: Social Services

Travelers Aid Newark Airport Newark Liberty International Airport, Terminal B, Newark, NJ 07114 Phone:   (973) 623-5052 Website:   travelersaid.org/newark Services: Airport Services

Homeless and Travelers Aid Society 138 Central Ave., Albany, NY 12206 Phone:   (518) 463-2124 Website:   hatas.org Services: Social Services

Travelers Aid JFK Airport John F. Kennedy International Airport, Terminal 4, Jamaica, NY 11430 Phone:   (718) 656-4870 Website:   travelersaid.org/jfk Services: Airport Services

North Carolina

Community Link 601 E. 5th St., Suite 500, Charlotte, NC 28237 Phone:   (704) 943-9490/(800) 977-1969 Website:   communitylinknc.org Services: Social Services

Travelers Aid at Cornerstone: Wake County 220 Snow Ave., P.O. Box 550, Raleigh, NC 27603 Phone:   919-212-7000 Website:   wakegov.com Services: Social Services

Upward Transitions 1134 W. Main St., Oklahoma City, OK 73106 Phone:   (405) 232-5507 Website:   upwardtransitions.org Services: Social and Airport Services

Pennsylvania

Commission on Economic Opportunity 165 Amber Lane, Wilkes-Barre, PA 18702 Phone:   (570) 826-0510 Website:   ceopeoplehelpingpeople.org Services: Social Services

Families Forward Philadelphia-Travelers Aid 111 North 49th St., Philadelphia, PA 19139 Phone:   (215) 240-4800 Website:   familiesforwardphilly.org Services: Social and Rail Services

Nashville Rescue Mission 639 Lafayette Street, Nashville, TN 37203 Phone:   Travelers Aid (615) 780-9471 or switchboard (615) 255-2475 Website:   nashvillerescuemission.org Services: Social Services

Nashville International Airport 1 Terminal Drive, Suite 501, Nashville, TN 37214 Phone:(615) 275-1675 Website: flynashville.com Services: Airport Services

Houston Bush Intercontinental Airport 16930 John F. Kennedy Blvd., Houston, TX 77032 Phone: (281) 230-3100 Website:  fly2houston.com Services: Airport Services

Washington DC

Travelers Aid Washington Union Station 50 Massachusetts Ave., Washington, DC 20002 Phone: (240) 505-4255 Website:  travelersaid.org/union Services: Social and Rail/Bus Services

Travelers Aid Washington Dulles International Washington Dulles International Airport, 1 Saarinen Circle, Dulles, VA 20166 Phone: (703) 572-7350 Website:  travelersaid.org/dulles Services: Airport Services

Travelers Aid Washington Reagan National Reagan Washington National Airport, 2401 Smith Blvd., Arlington, VA 22202 Phone: (703) 417-3975 Website:  travelersaid.org/reagan Services: Airport Services

Milwaukee General Mitchell International Airport 5300 South Howell Ave., Milwaukee, WI 53207 Phone: (414) 747-5245 Website:  mitchellairport.com Services: Airport Services

Family Services Crisis Center 300 Crooks St., Green Bay, WI 54305 Phone: (920) 436-6800 Website:  familyservicesnew.org/crisis-center Services: Social Services

Travelers Assistance Society of Sweetwater County P.O Box 1194, Green River, WY 82935 Phone: (307) 362-8910 or (307) 875-6100 Website: tasscwy.org Services: Social Services

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Travellers Aid - Flinders Street Station

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Opens 8am tomorrow

03 9614 1249

( http://www.travellersaid.org.au )

Flinders Street Station, Corner Flinders and Swanston Street MELBOURNE VIC 3000

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Baby change facility, no appointment needed.

You don't need an appointment. Walk-ins accepted.

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