plantronics voyager edge microphone not working

Plantronics Voyager Edge

The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014.

viperbox @viperbox

Posted: Jun 1, 2016

• Unsubscribe

Microphone issues Plantronics Voyager Edge

Hello. I have microphone problems with my headset plantronics voyager edge - people hear my very bad. I try to pair with another phone, but the problem persist... Any ideas?

Is this a good question?

Fix works for the Plantronics 5200 also! I just applied it. Used black electrical tape to cover both sides holes on the round section.

May 24, 2021 by Sander ten Wolde

Dave Blankenship @daveblankenship

Posted: Mar 9, 2017

Super easy fix - put a piece of tape over the two holes next to the call button. I assume the noise canceling is wonky...

Was this answer helpful?

11 Comments:

Does it work sir? Mine has same problem too.

Apr 7, 2017 by Ricky Soewardy

Yep, it works great. You can test it by just covering the holes with a finger.

Apr 7, 2017 by Dave Blankenship

Hi Dave, I will try this. The unit I have has been working perfectly since new and almost 10 months old. The fading issue has only just started in the last week. The noise cancelling thought makes sense as when I am inside a confined space (i.e. Motor Vehicle) people can hear me. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. Yet I have no issue hearing them.

Apr 13, 2017 by john

Well scratch that test. I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it.

Apr 23, 2017 by john

After a few seconds of speaking my voice would fade away to nothing and callers couldn't hear me.

I did the test above (covering the noise cancellation sensor) and my problem went away. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me.

May 31, 2017 by Losttexan

Show 6 more comments

Olawale Yussuff @olawaleyussuff

Posted: Jul 6, 2018

Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting...).

Picking it back today, I decided I wanted to know the reason and I found it and a solution.

Simply download the Plantronics hub (application) on your device. Scroll to the settings and turn off the ‘headset sensors’ and ‘HD voice’. The turn off the headset for about 5 - 10 secs and turn back on. Your device should work just fine. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/...

2 Comments:

Thanks, disabling HD voice worked! In my case, microphone recorded static, something like crackling noise. All good now.

Nov 30, 2018 by Ivan Grishagin

How did you all do that. I don’t see the options in the app.

Mar 6, 2019 by rtedeschi

Klaus @kballer

Posted: Apr 30, 2017

I had same problem with 2 consecutive Voyager Legend's . Just before turfing the headset, considering it being out of warranty, I thought to try washing the headset with Isopropyl Alcohol and carefully drying with compressed air only on the boom and speaker head. Now its working perfectly again.

5 Comments:

This also worked for me but on a Voyager Edge. Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds.

Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. I could hear callers, but they couldn't hear me after the first couple of words. If I placed the microphone right next to my mouth then they could hear me normally. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. After drying it now works perfectly again.

Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. Thanks for the post above, it helped me!

i have the same problem exactly like yours but no solution worked for me , are there any advices?

Dec 11, 2018 by Mohamad Kabeel

Washing it with Isopropyl alcohol worked for me on my Voyager Legend. Thanks for the tip.

Oct 15, 2019 by Shrenik Bhura

Don’t use Isopropyl Alcohol because it contains water. Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store.

I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues.

Here’s a how to video

https://youtu.be/H01l_GMQftc

Jun 14, 2020 by mightymikeamps

Not sure I agree here! Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. From the link below:

"... isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. Similarly, some of the other chemicals in denatured alcohol can be corrosive to plastics."

https://sciencing.com/denatured-alcohol-...

Jun 19, 2020 by The G

Posted: Jul 20, 2016

same issue here. platronics sent me a new one and the same problem. after working perfectly for a couple months, i am now inaudible to parties i call. like i'm breaking up.

i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use

Mar 13, 2020 by ahmed afridi

Rohit Dhavade @rohitdhavade

Posted: Jan 11, 2017

Same issue faced!

Plantronics replaced it, and new one got same issue within a week.

Rubbish piece of headset.

Jean-François Carrier @jeanfranco81871

Posted: Jul 26, 2017

Same issue here...

People comment that my voice is faint. Very annoying for an expensive headset.

I'm out of warranty and they are offering a discount on a replacement. Not sure what I'll do.

I'm now very hesitant of buying another Plantronics headset.

Turtucea Vasile @turtuceavasile

Posted: Jul 12, 2023

You can find a video on yt where a romanian guy is showing you how to fix it.. the problem is with the ambient microphone that is near by answer button

Could you post a link to the YouTube video please ? Or if you can’t post the link copy and paste the name of the video and the creator, It’s difficult to search for given your description unfortunately - not least because quite a few different headsets are referred to in this thread .

Jul 12, 2023 by Jonathan Histed

Achaz Israel @achaz

Posted: Jul 12, 2016

I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue!

I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though.

Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset!

I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units.

heartbeat927 @heartbeat927

Posted: Sep 6, 2016

I have the same problem. This is thr second one i bought and same thing

Adam West @atomm

Posted: Oct 4, 2016

First thing you do is make call then check to see if the mute is on! Push voice/mute button found on underside of mic boom. Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off.

The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling.

This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered.

I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated.

Email me if you have other questions

gonzoxxxxx @gonzoxxxxx

Posted: Dec 14, 2016

I have the same problem. I have four headsets all of them are Plantronics edge. They have the same microphone issue. Plantronics replaced 2 of them but the new ones went bad after 2-3 months. It has to be some kind of manufacturing defect. It's better to stay away from that headset. If anyone have this problem is better to send it back and ask for refund. I went through 6 headsets and they just die at some point. So the new one will not be any better.

3 Comments:

Try this - put a piece of tape over the two holes next to the call button. I assume the noise canceling is wonky...

Mar 9, 2017 by Dave Blankenship

I just tried the "tape-fix". It works!! Struggled with same sound cutting out after few seconds as everybody else. Thanks! You saved me a new unit or limiting to audio listening only. You are a hero.

Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). I placed tape over that and it helped greatly.

Mar 23, 2022 by zantoka

dataron @dataron

Posted: Dec 21, 2016

I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one!

This Plantronics has sensor to turn off once I remove it from your ear. The sensor may not work very well. Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. I don't want to play with all the sensor setting, someone might have better luck.

I download/install the software with my windows 10. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings.

To download and install MyHeadset Updater:

Go to http://www.plantronics.com/myheadset-upd...

Choose Voyager Edge, and then click Get Started.

Click Start.

Click Download.

Follow the on screen prompts for downloading and installing the application.

Craig McKellar @craigmckellar

Posted: Mar 20, 2017

Another thing to check is whether it's paired with more than 1 device? I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. Disconnecting it from the laptop then let the phone work perfectly.

Ham Burger @hamburger42862

Posted: Mar 31, 2017

I had the problem of people not hearing me after I dropped it.

I considered it broken and bought a new one.

The headset is great but the earpiece is a desaster.

A friend who is a dental technician made me a silicon earpiece based on

the unfortunately discontinued Bose Headset II earpieces.

Now it stays in the ear rock solid:

https://www.dropbox.com/sh/l21ia7edr7cmx...

VLad Koretsky @vladkoretsky

Posted: Apr 16, 2017

I've got the same problem, for the second time now, bought​ my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable.

And I've sent it to reseller, hope they will fix it or it will be replaced.

Trying to look for alternatives now in case if there will refund be possible.

But honestly Voyager edge is the​best..

Mine was replaced. Just got it back few days ago.

I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years.

Although, not sure how warranty would be valid or not outside US, for me it's very important.

So probably I'll stay with my edge ;)

Another plus for Plantronics.

Apr 30, 2017 by VLad Koretsky

Loris Valentini @lorisvalentini

Posted: Apr 21, 2017

Identical problem here. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. This is the third headset that they change me in warrantly.

Did you try covering the two holes next to the call button with tape? I'm curious to see if this fixes any other set than mine...

Apr 21, 2017 by Dave Blankenship

Tom S @toms15048

Posted: Jan 12, 2018

Don't buy Plantronics products, especially the Voyager Edge. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. Purchase a cheaper headset like Jabra or the like and you won't be disappointed.

Ravi Hossur @ravihossur

Posted: Jun 10, 2018

I have the same issue. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. The headset itself is great but disappointed to see that this is a perpetual problem with no resolution.

I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. They are pretty well designed but looks the recent headsets are not built to last!

Hi you should try the suggestion in my post below.

Jul 6, 2018 by Olawale Yussuff

TheTelecom Shop @thetelecoms9193

Posted: Oct 3, 2018

I have the same issue. But Some of the plantronics headsets are really good, But this is not good product

pgwmcc @pgwmcc

Posted: Nov 30, 2018

The darn thing shuts off in middle of conversation OR it says “answering phone” but never answers the incoming call.

And the so called voice system never works.

fkirkland @fkirkland

Posted: Feb 19, 2019

Dang! Looks like I'm not the only one by far!? When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! After a few years of use it has now become a piece of junk unless your just using it for music etc…

flaviosan @flaviosan

Posted: May 1, 2019

any oficial solution about my voice fading away due to mic or noise canceling issue? (plantronics legend headset) . i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. Any other suggestion?

Freida Kirkland @freidakirkland

No one has gotten back to me on any of these problems. I’m thinking that maybe I am just expecting that the things I buy should last forever!? lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D

check the sensors on HUB level and disable :)

Sep 25, 2019 by jaijagat

Soak it in denatured alcohol like this

tromesa604 @tromesa604

Posted: Sep 2, 2019

I’m having the exact same probem. Honestly for a headset this expensive, these types of issues are completely unacceptable. It’s just disgraceful. Stay away from Plantronics - it’s bottom of the barrel garbage.

jaijagat @jaijagat

Posted: Sep 25, 2019

you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned

Rick Hyne @rickhyne

Posted: Oct 23, 2019

Same problem.

If I lower my voice, it just disappears.

Turned off ANC to see if it will make a difference. Probably will go back to a wired headset. Disappointed.

JC.Loui @jc_loui

Posted: Apr 16, 2020

I have two Voyager Legends and both are bad. Almost no microphone level. There seems to be no solution o this problem. Are there no Plantronix reps here to defend their reputation? Maybe this is a known issue they are covering up? Disappointed.

same problem with me - 2 voyager legends where microphone just stops working. I have tried cleaning microphone with Alcohol and then using compressed air. Still doesn't work. I noticed it will work if I put two fingers over mic near tip of unit. So something is causing my voice to seem like background noise. I may try taking apart the mic and then cleaning it out to see if that works

Apr 17, 2020 by Jim C

mightymikeamps @mightymikeamps

Posted: Jun 14, 2020

This is common with your model and the Plantronics Legend. It’s from corrosion caused by sweat, rain, or even just being open to the humidity in the air. I live in Florida and use this at work, and while working out. So it only takes me a few months before everyone says they can barely hear me.

I finally figured out a fix yesterday, and my volume level is like new again.. Soak it in Denatured Alcohol for a couple minutes. They sell it in any paint department at every hardware store.

You don’t have to soak the battery side. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. Then soaked for a couple more minutes. Then wiped off with a paper towel. Let it sit for a few minutes. Made a call to a couple people, and they all noticed a huge improvement.

if you ever drop your keyless entry in the swimming pool. This will fix that too!

Update (06/14/2020)

Here’s video on how to fix this:

Okay listen up guys, this is important. I have a Plantronics 5220 Voyager Legend. My microphone does not work on Cellular phone calls only. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend!

So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me.

I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. Explain that one?

Dec 6, 2020 by Thomas Poling

I have a new Plantronics Voyager UC and I have the same problem. Mic works with voice recorder but not on zoom or meet. I have updated the software and tried it on Windows and Mac. Did you solved your problem, Thomas?

May 20, 2022 by Valentina F

sb.fitness79 @sbfitness79

Posted: Jun 18, 2021

Press mute and call button together and hold for 4 seconds to disable sensor

https://drive.google.com/file/d/1zpXRWMd...

daniel daniel @cdaniel2022

Posted: Apr 21, 2022

hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ

Stephen Hill @stephenhil77691

Posted: Sep 8, 2023

I have the Plantronics PLT V6200 which I bought because of the really long battery life.

Like the other posters here my mic suddenly gave trouble and people couldn't hear me on phone calls .

I tried the Plantronics hub with no joy . I couldn't find the holes to cover because the 6200 has the mic holes at each end of the neck band so I covered the set of holes on the left side of the band (which also has the anc on off button ) and bingo my mic is working perfectly .

Thanks for all the suggestions as I would never have thought of this .

Add your answer

Past 24 Hours: 10

Past 7 Days: 98

Past 30 Days: 381

All Time: 101,991

Plantronics Headset Reset: Troubleshooting And Quick Reset Guide

• How-To Guides
• Gadget Usage

Introduction

Plantronics headsets are renowned for their exceptional quality, innovative features, and ergonomic designs. These devices have become indispensable tools for professionals and tech enthusiasts, offering seamless communication and enhanced productivity. However, like any electronic device, Plantronics headsets may encounter occasional glitches or performance issues. In such instances, having a solid understanding of troubleshooting methods and quick reset procedures can be incredibly beneficial.

This article aims to provide a comprehensive guide to troubleshooting common issues with Plantronics headsets and executing a quick reset when necessary. By delving into these topics, readers will gain valuable insights into optimizing the performance of their Plantronics headsets and addressing any potential concerns effectively. Whether you're a seasoned user or a newcomer to the world of Plantronics headsets, this guide will equip you with the knowledge and confidence to tackle various challenges that may arise.

Plantronics headsets are designed to deliver exceptional audio quality, comfort, and reliability, making them ideal companions for everyday communication needs. From wireless Bluetooth headsets to versatile USB models, the diverse range of Plantronics devices caters to a wide spectrum of user preferences and requirements. Understanding the intricacies of troubleshooting and performing a quick reset can significantly extend the lifespan of these devices and ensure a seamless user experience.

As we delve into the common issues encountered with Plantronics headsets and the step-by-step troubleshooting process, you'll gain valuable insights that can empower you to address technical hiccups with confidence. Additionally, the quick reset guide will serve as a valuable resource for swiftly resolving persistent issues and restoring your Plantronics headset to optimal functionality.

With a focus on practical solutions and user-friendly instructions, this guide aims to demystify the process of addressing headset-related issues, providing readers with the tools they need to overcome challenges and maximize the potential of their Plantronics devices. Whether you rely on your Plantronics headset for professional calls, gaming, or multimedia consumption, this guide will serve as a valuable companion in your journey toward seamless headset performance.

Common Issues with Plantronics Headsets

Plantronics headsets are revered for their reliability and exceptional performance, yet users may encounter occasional issues that can disrupt their seamless experience. Understanding these common issues is crucial for effectively troubleshooting and maintaining the functionality of Plantronics headsets. Here are some prevalent challenges that users may encounter:

Audio Distortion : One of the most common issues experienced with Plantronics headsets is audio distortion. This can manifest as crackling, static, or muffled sound quality, impacting the overall audio experience during calls, gaming, or multimedia playback.

Connectivity Problems : Users may encounter difficulties in establishing and maintaining a stable connection between their Plantronics headset and the paired device. This can lead to frequent disconnections, pairing failures, or intermittent Bluetooth connectivity issues.

Microphone Malfunctions : Some users may encounter issues with the microphone functionality, such as the inability to capture clear audio, background noise interference, or microphone failure during calls or voice commands.

Charging and Battery Concerns : Plantronics headsets rely on battery power for wireless functionality, and users may face challenges related to battery life, charging failures, or irregular battery performance, impacting the overall usage and convenience of the device.

Physical Wear and Tear : Over time, wear and tear can affect the physical components of Plantronics headsets, leading to issues such as loose fittings, damaged cables, or compromised structural integrity, which can impact the overall durability and functionality of the device.

Understanding these common issues empowers users to proactively address potential concerns and explore effective troubleshooting methods. By delving into the intricacies of each issue, users can gain valuable insights into optimizing the performance of their Plantronics headsets and ensuring a seamless user experience.

Troubleshooting Steps

When encountering issues with your Plantronics headset, it's essential to approach troubleshooting systematically to identify and address the root cause of the problem. By following these comprehensive troubleshooting steps, you can effectively diagnose and resolve common issues, restoring your headset to optimal functionality.

Check Audio Source and Settings : Begin by verifying the audio source (such as a computer, smartphone , or gaming console) and ensuring that the audio output settings are configured correctly. Adjust the volume levels and audio settings to rule out any source-related issues that may impact the headset's performance.

Inspect Connectivity : If you're experiencing connectivity problems, ensure that the headset is adequately paired with the target device. Verify that Bluetooth is enabled on the device, and attempt to re-pair the headset if necessary. Additionally, check for any interference from other nearby Bluetooth devices that may disrupt the connection.

Microphone Testing : To address microphone malfunctions, conduct a microphone test using the headset's accompanying software or a relevant application. Check for any physical obstructions near the microphone and ensure that the microphone settings are properly configured on the connected device.

Battery and Charging Verification : If you're encountering battery-related issues, such as irregular charging or shortened battery life, inspect the charging cable, power adapter, and charging port for any damage or debris. Verify that the headset is charging properly and consider performing a full recharge cycle to recalibrate the battery.

Software Updates and Firmware : Ensure that the headset's firmware and accompanying software are up to date. Check for available updates on the manufacturer's website or through the proprietary software application, as firmware updates often include bug fixes and performance enhancements.

Physical Inspection : Examine the physical components of the headset for signs of wear and tear. Check the integrity of the cables, ear cushions, and adjustable components, ensuring that the headset is free from physical damage that may impact its functionality.

Reset and Reboot : If the issues persist, consider performing a soft reset or rebooting the headset according to the manufacturer's guidelines. This can help clear temporary glitches and restore the headset to a stable state.

By diligently following these troubleshooting steps, users can effectively address a wide range of issues that may arise with their Plantronics headsets. Whether it's audio distortion, connectivity problems, microphone malfunctions, or battery concerns, a systematic approach to troubleshooting can lead to successful resolution and an enhanced user experience.

Quick Reset Guide

Performing a quick reset on your Plantronics headset can be a highly effective solution for addressing persistent issues and restoring optimal functionality. Whether you're encountering connectivity problems, audio distortion, or performance glitches, executing a quick reset can help clear temporary inconsistencies and recalibrate the headset's internal components. Here's a step-by-step guide to performing a quick reset on your Plantronics headset:

Power Off : Begin by ensuring that your Plantronics headset is powered off. If the device is currently in use, power it down completely to initiate the reset process.

Disconnect from Power Source : If your Plantronics headset is battery-powered or features a rechargeable battery, disconnect it from the power source. This includes unplugging the charging cable or removing the battery, depending on the specific model of your headset.

Reset Button or Sequence : Many Plantronics headsets feature a dedicated reset button or a specific reset sequence. Consult the user manual or the manufacturer's website to identify the reset mechanism for your particular headset model. Press and hold the reset button or follow the prescribed sequence to initiate the reset process.

Hold for Duration : Depending on the model, you may need to hold the reset button for a specific duration, typically ranging from 10 to 30 seconds. Ensure that you maintain the required duration to facilitate a complete reset.

Indicator Lights or Audio Cues : During the reset process, pay attention to any indicator lights or audio cues emitted by the headset. These signals may indicate that the reset is in progress or that the device is returning to its default state.

Reconnect and Test : Once the reset is complete, reconnect the headset to the power source or turn it on according to the manufacturer's instructions. Verify that the headset is functioning properly and test its performance by engaging in a call, playing audio, or using any relevant features.

By following this quick reset guide, users can effectively address persistent issues with their Plantronics headsets and restore them to optimal functionality. Whether it's a Bluetooth headset, wireless gaming headset , or a versatile USB model, executing a quick reset can often serve as a swift and reliable troubleshooting method, ensuring a seamless user experience.

This quick reset guide empowers users to take proactive steps in resolving headset-related concerns, providing a valuable resource for maintaining the performance and reliability of their Plantronics devices.

In conclusion, troubleshooting and performing a quick reset on Plantronics headsets are essential skills that empower users to overcome common technical challenges and maintain the optimal performance of these innovative devices. By addressing prevalent issues such as audio distortion, connectivity problems, microphone malfunctions, battery concerns, and physical wear and tear, users can proactively enhance their headset experience and extend the longevity of their Plantronics devices.

The comprehensive troubleshooting steps outlined in this guide provide users with a systematic approach to diagnosing and resolving issues, ensuring that audio quality, connectivity, microphone functionality, battery performance, and physical integrity are effectively addressed. By following these steps, users can navigate through potential setbacks with confidence, leveraging their understanding of the troubleshooting process to optimize their Plantronics headset's performance.

Furthermore, the quick reset guide serves as a valuable resource for swiftly addressing persistent issues and restoring the headset to its default state. Whether it's a Bluetooth headset, wireless gaming headset , or a versatile USB model, executing a quick reset can often serve as a reliable troubleshooting method, clearing temporary inconsistencies and recalibrating the internal components of the headset.

As technology continues to evolve, Plantronics remains at the forefront of delivering cutting-edge audio solutions, and users' ability to troubleshoot and perform quick resets ensures that they can derive maximum value from their Plantronics headsets. Whether utilizing these devices for professional calls, immersive gaming experiences, or multimedia consumption, the knowledge and skills gained from this guide empower users to navigate technical challenges effectively, enhancing their overall user experience.

In essence, the ability to troubleshoot and perform quick resets on Plantronics headsets is a testament to users' proactive approach in maintaining the functionality and reliability of their devices. By integrating these practices into their routine, users can enjoy uninterrupted communication, immersive audio experiences, and seamless connectivity, reaffirming the indispensable role of Plantronics headsets in their daily lives.

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

• Crowdfunding
• Cryptocurrency
• Digital Banking
• Digital Payments
• Investments
• Console Gaming
• Mobile Gaming
• VR/AR Gaming
• Gaming Tips
• Online Safety
• Software Tutorials
• Tech Setup & Troubleshooting
• Buyer’s Guides
• Comparative Analysis
• Gadget Reviews
• Service Reviews
• Software Reviews
• Mobile Devices
• PCs & Laptops
• Smart Home Gadgets
• Content Creation Tools
• Digital Photography
• Video & Music Streaming
• Online Security
• Online Services
• Web Hosting
• WiFi & Ethernet
• Browsers & Extensions
• Communication Platforms
• Operating Systems
• Productivity Tools
• AI & Machine Learning
• Cybersecurity
• Emerging Tech
• IoT & Smart Devices
• Virtual & Augmented Reality
• Latest News
• AI Developments
• Fintech Updates
• Gaming News
• New Product Launches

• Fintechs and Traditional Banks Navigating the Future of Financial Services
• AI Writing How Its Changing the Way We Create Content

Related Post

How to find the best midjourney alternative in 2024: a guide to ai anime generators, unleashing young geniuses: how lingokids makes learning a blast, 10 best ai math solvers for instant homework solutions, 10 best ai homework helper tools to get instant homework help, 10 best ai humanizers to humanize ai text with ease, sla network: benefits, advantages, satisfaction of both parties to the contract, related posts.

Locating The Call Button On Your Plantronics Headset

Unmuting Plantronics: A Quick Guide

Plantronics Headset On Cisco Phone: Connection Guide

Mac Compatibility: Connecting Plantronics Headset With Ease

Rig 800Lx Wireless Gaming Headset For Xbox One: What To Do When I Can’t Talk To My Headset

Troubleshooting Plantronics Headset Beeping: 3 Solutions

Seamless Connection: Connecting Your Plantronics Headset

Fixing Plantronics Headset Charging Problems: A Comprehensive Guide

Recent stories.

Fintechs and Traditional Banks: Navigating the Future of Financial Services

AI Writing: How It’s Changing the Way We Create Content

How to Know When it’s the Right Time to Buy Bitcoin

How to Sell Counter-Strike 2 Skins Instantly? A Comprehensive Guide

10 Proven Ways For Online Gamers To Avoid Cyber Attacks And Scams

• Privacy Overview
• Strictly Necessary Cookies

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

• Latest News
• Headphones Reviews
• IEMs / Earbuds Reviews
• DAC / AMP Reviews
• Digital Audio Player (DAP) Reviews
• Headphone Fundamentals
• Learn: Headphones DIY / Modifications
• Audiophile Acronyms and Abbreviations That You Should Know
• [Glossary] Common Audio Technical Terms That You Should Know
• [Glossary] An Audiophile Guide to Describing Sound
• How to Measure Headphones and IEMs
• Best Headphones for Audiophile
• Best Headphones for Entertainment
• Best Headphones for Gaming
• Noise-cancellation Headphones Reviews
• Best Headphones for Productivity
• Best Headphones for Workout
• Headphones Power Calculator

How to Reset Plantronics Headset: A Comprehensive Step-by-Step Guide

We independently review all our recommendations. Purchases made via our links may earn us a commission. Learn more ❯

Reset your Plantronics headset using these easy steps.

Plantronics (formerly named Poly) headsets not only feature excellent microphones, but also promise a steady wireless connection, making them ideal for professional phone calls.

They are not, however, immune to issues like sudden disconnections or audio problems caused by various firmware bugs. Such issues can easily disrupt your job, and may even hinder you from being able to work in the first place.

Fear not! These pesky bugs can be cleared out by simply resetting your Plantronics or Poly headset. Keep reading as we describe two ways to reset your headset– via an app or manual reset. Let’s dive in!

How to Reset Plantronics Headset Using Poly Lens

How to reset plantronics headset when it won’t connect, faqs on resetting plantronics headset.

Poly Lens is a nifty software that’s all about making your life easier when it comes to using, managing, and owning Poly audio and video devices.

With Poly Lens, you can customize your devices to the way you work, whether at home or in the office. But more importantly, you can also reset your Plantronics or Poly headset to its default settings using this app.

The desktop version of Poly Lens supports a wide range of headsets, including the Savi, Voyager, Blackwire Series, and more. On the other hand, the mobile version of the app only supports the Voyager and Sync Series. That’s why we recommend the Poly Lens desktop app for this method.

To reset your Plantronics or Poly headset using Poly Lens, follow these steps:

• Connect your headset to your PC. If your headset comes with a dongle, make sure to utilize it for a more stable connection.

• Disconnect the headset from the computer, turn it off, wait a few seconds, and then reconnect it for the reset to take effect.

In some cases, you may find that your Plantronics headset won’t connect to your device. This can be a frustrating issue, especially when you need to use your headset for important calls or meetings.

Moreover, the solution explained above requires the headset to be connected to the source device with the app. So, if the headset won’t connect, you can’t reset your Plantronics or Poly headset using the app.

In this case, you’ll have to reset your headset manually. Here’s how:

What does resetting the Plantronics or Poly headset do?

When you reset a Plantronics or Poly headset, it means you’re putting the settings back to how they were when the device was originally made. This removes all temporary bugs in the software or improper settings that may be causing some issues.

So, if your Plantronics or Poly headsets are giving you trouble, you can fix software bugs by resetting them. This includes connection, audio, controls, software and setup issues.

However, resetting your headphones will clear out their memory, so your list of previously connected devices will be removed. You’ll have to pair your headphones to your devices again after reset, as if you’re doing it for the first time.

What to do when the Plantronics headset won’t reset?

When your Plantronics or Poly headset won’t reset, it can either be a firmware or hardware issue. For this, you can either update the firmware, force restart the headset, or contact Poly support. Let’s go through each of them below:

Update the Plantronics headset firmware

Force restart your headset, contact poly support.

When the headset’s software is out of date, it may cause compatibility issues, software glitches, and unresponsive behavior. Sometimes, this can also prevent your headset from resetting properly.

You can use the Poly Lens desktop app to update your headset by following these steps:

• Connect your headset to your PC.
• Open the Poly Lens app.

• When the update is done, disconnect the headset from your computer and turn it off. To cover all bases, also restart your computer.
• Once done, reconnect your headset and see if the problem is fixed.

The previous solution also requires your headset to connect. So, if that’s not possible, you can try force restarting the headset. Here’s how:

If none of the solutions above work for your headset, it might be a hardware issue or a manufacturer defect. In this case, it’s best to contact Poly Support to get some advice from an expert.

You can do this by visiting the official Poly Support website and going to the Support section. In addition to Poly’s website, you can also call Poly’s US helpline at the following number: 1-800-544-4660.

By now, you should be able to reset your Plantronics or Poly headset and enjoy a seamless audio experience for your work calls, or music listening sessions.

And, if any of the issues pop up again, you now know how to easily reset the headset to get the most out of your devices. Have you tried our tips on how to reset Plantronics or Poly headsets? Do you think we forgot something or said something you don’t agree with? Leave a comment below!

Leave a Reply

Related articles.

• Wireless Headsets
• EARN COMMISSIONS
• (800)683-5715

Login to my account

Enter your e-mail and password:

New customer? Create your account

Lost password? Recover password

Recover password

Enter your email:

Remembered your password? Back to login

Plantronics Voyager 5200 Troubleshooting Guide

For other helpful guides visit the  Plantronics Voyager 5200 resource center

Callers can't hear me / I can't hear callers

• Make sure your Voyager 5200 headset is paired to your mobile phone
• Reposition the headset on your ear as the sensors may not work
• Download the Plantronics Hub and disable Wideband Audio

My headset doesn't give me 7 hours of talk time

• Make sure your headset is paired to your phone
• Disable Wideband Audio in the Plantronics Hub
• Let your headset completely run out of battery then give it a full charge
• Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge

Pairing your Voyager 5200

1. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing"

2. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices

3. Select PLT V5200

4. Once paired the LED lights will stop flashing and you'll hear "pairing successful"

Reset Sensors

1. Wearing the Voyager 5200, tap the call button to test sensors. A talk time voice alert means sensors are working. A tone means the sensors need to be reset.

2. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds.

3. You can disable your headset smart sensors through the Plantronics Hub software under the Settings 

Is your Voyager 5200 no longer working after the troubleshooting steps above?

Consider doing one of two things.

• Request a replacement from the manufacture if the headsets within th 1 year warranty.
• If out of the 1 year warranty, you'll want to order a new Voyager 5200 here or another two different models to consider is the AfterShokz Opencomm  and BlueParrott M300-XT

Sound like a pro on every call, even if your dog is barking in the background

Eliminate background noises for your microphone with Neep's AI-powered noise cancellation.

Try neep Free

Need help finding the best headset for your situation?

Contact us today and one of our friendly Advisors will match you with the right headsets.

CONTACT US TODAY

Should IT Teams Really Deal With Office Headset Support Tickets?

What Is the Best Plantronics Wireless Headset?

What Is a UC Headset?

Which is the Best Headset for Business Calls on a Busy Sales Team?

Yealink EHS36 Setup Guide For Discover D904 Wireless Office Headset

8 most frequently asked questions about office headsets.

5 Benefits Of Renting Your Office Headsets

The Complete Guide for Comfortable Office Headsets

What is the best wireless headset for office phones, shop our best selling headsets.

• Opens in a new window.

• Support Home
• Printer Support
• Computer Support
• Poly Collaboration Devices
• Software and Drivers
• Printer Diagonostic Tools
• Computer Diagnostic Tools
• Windows Support
• Print and Scan Doctor
• HP PC Hardware Diagnostics
• Create a new case
• Find an existing case
• Manage contracts and warranties
• Register an account
• MyHPSupport Help
• Security Bulletins
• Support Dashboard
• HP Account benefits

Voyager Focus Audio not working when connected to a computer.

For best performance, ensure your headset's firmware is up to date using the Poly Lens application .

• Connect the headsets to the computer using a USB cable and run the Lens application.
• Under available headsets, select the Voyager focus.
• Under the Overview menu, verify if there is any available update
• If yes, then proceed.

Update the headset using the USB cable, or when is paired to the Poly BT USB adapter.

• Ensure that only one application is opened at a time
• If you are listening to music and you received a call, stop the music first for better audio.
• Configure the headset sound on your computer.
• Go to Start menu > Control Panel > Sound > Playback tab
• select Poly BT700 or Plantronics BT600, set it as the Default Device and click OK.
• Go to Start menu > Control Panel > Sound > Communications tab.
• select the desired parameter.
• Go to Apple menu > System Preferences > Sound.
• On both the Input and Output tabs, select Poly BT700 or Plantronics BT600.

Additional support options

Enter a topic to search our knowledge library

• Cell Phone Reviews
• You are here

Plantronics Voyager Edge Review

Introduction.

• Bluetooth headset
• Charging base (built-in battery) with LED battery indicators
• USB to microUSB cable
• Car lighter adapter with USB
• S, M, L size silicone eartips for in-ear support
• Optional plastic clip-on earloop

Functionality

Call quality.

• Great design and build
• Responsive and easy-to-find buttons
• Eartips make for a secure, but hassle-free fit
• Call quality is just average
• Android app allows for more features, but it's not available in every country, and requires the latest Android 4.4 KitKat

PhoneArena Rating:

Recommended stories.

Enjoy the hottest mobile tech storylines, delivered straight to your inbox.

Things that are NOT allowed:

• Off-topic talk - you must stick to the subject of discussion
• Trolling - see a description
• Offensive, hate speech - if you want to say something, say it politely
• Spam/Advertisements - these posts are deleted
• Multiple accounts - one person can have only one account
• Impersonations and offensive nicknames - these accounts get banned

Popular stories

Latest News

• Sign up / Sign in
• × Information Need Windows 11 help? --> Windows update impacting certain printer icons and names. Microsoft is working on a solution. Click here to learn more Information Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center.

• HP Community
• Poly Headsets
• Bluetooth Headsets & Earbuds

Poly Voyager 5200 UC Microphone Not Working Error Zoom

• Mark Topic as New
• Mark Topic as Read
• Float this Topic for Current User
• Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question

‎08-24-2023 08:33 AM

• Mark as New

Solved! Go to Solution.

• Microsoft Windows 10 (64-bit)
• Voyager 5200 UC

‎08-25-2023 09:31 AM

View solution in original post

‎08-24-2023 01:06 PM

‎08-25-2023 09:16 AM

‎09-26-2023 04:31 AM

Didn't find what you were looking for? Ask the community

Teams Top Forum Contributors: EmilyS_726   👍✅

April 17, 2024

Teams Top Forum Contributors:

EmilyS_726   👍✅

Contribute to the Teams forum! Click  here  to learn more  💡

April 9, 2024

Contribute to the Teams forum!

Click  here  to learn more  💡

• Search the community and support articles
• Microsoft Teams
• Teams for business
• Search Community member

Ask a new question

Headset Mic Boom Mute/Unmute Not Working Poly Voyager Focus 2

Hello. We were recently "upgraded" to the new MS Teams version 24033.811.2738.2546 and now when I lower or raise the mic boom there is no reaction to the mute in meetings, it is always unmuted. Before the update we were on version 1.7.00.3653 (64-bit) and it worked perfectly fine and also works fine with Webex and Slack Huddle. Headset is a Poly Voyager Focus 2 on the latest 0.0.6503.5058 software. I need to be able to use the mic boom to mute/unmute.

• Subscribe to RSS feed

Report abuse

Replies (9) .

• Microsoft Agent |

Thank for posting in the community.

We've received your query and you can expect to receive response from one of our community moderator accordingly.

At this point, we appreciate your patience and cooperation. Thank you.

Community moderator 

Was this reply helpful? Yes No

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

Thanks for your feedback.

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

Based on your description, you're experiencing issues with your Poly Voyager Focus 2 headset mic boom mute/unmute feature in Microsoft new Teams.

Let's try a few troubleshooting steps to see if we can resolve the issue.

First, please make sure that your headset is selected as the audio device in Microsoft Teams. To do this, click on your profile picture in the top right corner of the Teams app, then click on "Settings" > "Devices". Under "Speaker" and "Microphone", select your Poly Voyager Focus 2 headset.

Next, please check if the mic boom mute/unmute feature is enabled in the Poly Voyager Focus 2 software. To do this, open the Poly Hub software on your computer and go to the "Settings" tab. Under "Headset Controls", make sure that the "Mute on Boom Up" option is enabled.

If the above steps do not resolve the issue, please try updating the firmware on your Poly Voyager Focus 2 headset. You can download the latest firmware from the Poly website.

If the issue persits, considering that the issue happens only on new Teams, please contact  New Teams for Windows Support Team  via clicking  Help> Get help   (refer to: Switch to the new Microsoft Teams - Microsoft Support ) . The support team over there has higher permission than us, they can remotely help you and collect logs at your convenience. They can also involve more resources to investigate the issue from backend side.  This would be the most efficient way in handling this case for you.

If you need further assistance, please feel free to let me know, I will keep assisting you.

Thanks for your precious time. Have a nice day.

Sherry | Microsoft Community Moderator

Yes further assistance will be needed as everything mentioned is not helpful. My headset is selected as the audio device. Mic boom mute/unmute feature is enabled. And, as previously stated the headset is all up to date. Has the MS Teams team looked into the software versions for compatibility? Has anyone done any testing on the Teams side? At this point, please feel free to escalate to the proper team(s) about this. Thanks.

1 person found this reply helpful

Thanks for the update!

Since our forum is mostly used for discussion between end users, we do not have a direct esclation channel to move your case to Teams support or Microsoft support group. I'd like to share some information to reach to the escalated teams:

1. As I mentioned in my previous reply, you may contact  New Teams for Windows Support Team  via clicking  Help> Get help   (refer to: Switch to the new Microsoft Teams - Microsoft Support ). 

2. You may contact the admin in your tenant to go to Office 365 Admin Center -> Support -> New Service Request . The support engineers there have the correct escalation channel, and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket: Ways to contact support for business products - Admin help .

For your reference: How do I find my Microsoft 365 admin? - Microsoft Support .

I hope the information helps! Your patience, understanding and cooperation are much appreciated.

I am facing the same issue with my Poly voyager focus 2 headset too

I contacted Poly and they stated the problem is with MS Teams.

It's mostly issue/bug with new Teams as we discussed. So I was wondering wether you have contacted the new Teams support for further confirmation/assistance?

Since we forum support does not have direct channel to reach to the Teams group, I hope you can get professional sopport from team. If there is any information from them, welcome to share it back here, this would be very useful. Thanks a lot!

We sincerely appreciate your patience and cooperation.

Yea, I know as you've repeatedly stated. My response was to Vanessa9087. However, I tried to follow the instruction to contact the new Teams support but the only option was to provide feedback which I have done. There was no option to open a formal ticket. If available please provide a more concise, direct link to open a ticket.

Sorry for my late reply becaused of having taken a leave.

I was wondering whether you got any response from the Teams support team after submitting the feedback?

Since you are a business subscriber, you may (conatct your IT admin to user the admin account to) open a formal ticket by going to Office 365 Admin Center -> Support -> New Service Request . The support engineers there have the correct escalation channel, and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket: Ways to contact support for business products - Admin help . The engineers in related team have higher permission and resources than us to help check the root cause from background directly.

Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

Question Info

• Meetings and calls
• Audio and video
• Norsk Bokmål
• Ελληνικά
• Русский
• עברית
• العربية
• ไทย
• 한국어
• 中文(简体)
• 中文(繁體)
• 日本語