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Dubai Desert Safari

Rayna Tours were awesome for our desert safari. Our guide Aqeel Shah went all out to make my husband, son and I very comfortable. The experience was very well organised and enjoyable. The food was great, the entertainment was top notch. We would definitely book another trip with Rayna Tours

Date of experience : August 22, 2024

Reply from Rayna Tours

Dear Valuable Guest, Thank you so much for your time out in reviewing your experience! We are so glad to learn that the company and the service has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to serving you in the future as well. With warm regards, Guest Experience Team Rayna Destination Management

Rayna Tours, Simply The Best

Rayna Tours is highly recommended, very professional and punctual. Special thanks goes to our driver( I forgot his name, sorry) and tour guide Kamran, we learned a lot during our Abu Dhabi/ Ferrari World Tours. Will surely book Rayna Tours again for our next trip With love, From ABG (Mauritius)

Date of experience : August 13, 2024

Our experience with Rayna was great!

Our experience with Rayna was great!! Our driver was kind and very helpful! He explained a lot to us and showed us the best way to visit each place. I highly recommend!!!

Date of experience : August 20, 2024

Dear Valuable Customer, Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well. With Warm regards, Guest Experience Team Rayna Destination Management

Thanks alot for today it was incredible…

Thanks alot for today it was incredible and the service is on high level, thanks to Aqeel Shah

It was A WONDERFULL SAFARI with the Driver IBRAR

It was A WONDERFULL SAFARI with the Driver.who named IBRAR.SO I RECOMMANDED EVERY ONE WHO WANT PASSED A NICE TIME SAFARY. I give Ibrar five stars. He is the best Driver. I liked❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

We had a little bit problem about our…

We had a little bit problem about our tickets but the rayna tours had solved it immediately so we can still see thd sunset at the view terrace. Wonderful!

Date of experience : August 16, 2024

I applied for UAE visa and Pavan Pawar…

I applied for UAE visa and Pavan Pawar from Rayna Tours was really helpful and got me a visa within 2 days. Really fast service.

Rayna Tour was great

Rayna Tour was great, ponctual, comfortable car with a very special tour guide Mamoon. He made our tour brilliant with all his expertise and knowledge about the places we visited. Look forward to booking our next tour with Rayna. Thank you so much!

Date of experience : August 06, 2024

Dear Valuable Guest, Thank you so much for your time out in reviewing your experience! We are so glad to learn that the company and the service of our colleague has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to serving you in the future as well. With warm regards, Guest Experience Team Rayna Destination Management

Great experience

Firstly our driver (Aqueel Shah) firstly was very welcoming and the tour was very good and my family all enjoyed it. We are very happy and thankful for the job the company has done.

Date of experience : August 11, 2024

Dear Sir/Madam, Thank you so much for your time out in reviewing your experience. We are so glad to learn that the company and service has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future. With warm regards, Guest Experience Team Rayna Destination Management

I used to buy a visit visa from them

I used to buy a visit visa from them And i was talk and treat with PAVAN PAWAR, he’s an expert and professional Rayna Tours, you’re the best of best

Dear Valuable Guest, Thank you so much for your time out in reviewing your experience! We are so glad to learn that the company and the service from our team has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to serving you in the future as well. With warm regards, Guest Experience Team Rayna Destination Management

Simply the best tour Company

Simply the best tour company in the Middle East. They’re straight forward and Easy to deal with on both Visa applications and tour packages. I personally dealt with PAVAN PAWAR and he’s the best. Bravo!!

Date of experience : August 01, 2024

Dear Sir/Madam, Greetings from Rayna Guest Experience Team! At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that our staff were able to meet your expectations in service delivery. We hope to be of service again to you and your family in the near future. With Warm Regards, Guest Experience Team Rayna Destination Management

Susan shahzed and barber bilal made the…

Ahsan shahzed and barber bilal made the dubai tour wonderful for us. We got to see and know about both ancient and metropolitan sides of dubai so well. Our guide was really friendly and entertaining. Our driver drove the car so smoothly We are looking forward to these kind of services whenever we go overseas. Thanks to them once again for making the trip fantastic

Date of experience : June 20, 2024

Dear Sir/Madam, Greetings from Rayna Guest Experience Team! At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery. We are happy to hear also that our staffs were able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work. We hope to be of service again to you and your family in the near future. With Warm Regards, Guest Experience Team Rayna Destination Management

Sohail driver is the best

So amazing and good behaviour and functual and honest driver

Date of experience : August 17, 2024

My recent adventure in the desert with Zafar Iqbal

My recent adventure in the desert, with Zafar Iqbal as our guide, was an exhilarating experience filled with stunning landscapes and endless horizons. Zafar expertly navigated us through towering sand dunes, shared fascinating insights about the region, and made the journey both thrilling and educational. The serene beauty of star-filled nights and the vast, open expanse left me with unforgettable memories and a deep appreciation for the desert's unique allure. كانت مغامرتي الأخيرة في الصحراء، مع زafar Iqbal كدليلنا، تجربة مثيرة مليئة بالمناظر الخلابة والآفاق اللامتناهية. قادنا زافر ببراعة عبر الكثبان الرملية الشاهقة، وشاركنا رؤى مثيرة حول المنطقة، مما جعل الرحلة مشوقة وتعليمية في نفس الوقت. تركني جمال الليالي المليئة بالنجوم وسعة الامتداد الشاسع بذكريات لا تُنسى وتقدير عميق لجاذبية الصحراء الفريدة.

Date of experience : June 10, 2024

Dear Sir/Madam, Thank you so much for your time out in reviewing your experience. We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future. With warm regards, Guest Experience Team Rayna Destination Management

It was really a great experience

Amazing Abu Dhabi city tour with Louvre Museum and Sheikh Zayed Grand Mosque

We had an Abu Dhabi city tour with Louvre Museum and Sheikh Zayed Grand Mosque, our guide Kamran Khan was great. We had a problem with the tickets to enter Loubre Museum but Kamran Khan solved the problem. The driver Abdur Rehman was very patient and there was a safe drive. I recommend Rayna Tours to everyone as they are very professional. Thanks for the tour :)

Date of experience : June 01, 2024

Dear Guest, Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well. With Warm Regards, Guest Experience Team Rayna Destination Management

We had a great day out in the desert

We had a great day out in the desert, camel riding, dune bashing and buggy driving during the day finishing with a fantastic buffet dinner and a show including belly dancers. Our driver was Dawood Khan he deserves a mention for his great customer service and good photo opportunity ideas! Also his driving skills over the dunes , thanks for a lovely day!

Date of experience : May 01, 2024

Dear Sir/Madam, Thank you so much for your time out in reviewing your experience. We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future. With warm regards, Guest Experience Team Rayna Destination Management

Driver-Qaiser good tour driver very well❤️

Driver- Qaiser He took us from our hotel to water park. My family was very happy with him. He was friendly, courteous, informative, accommodating. Day trip Was enjoyable as he was willing to give information about the places that we were visiting, that we saw during the journey. Best companion for a tour. Best wishes to him

Date of experience : April 23, 2024

Excellent family excursion

Excellent family excursion, our guide took the time to explain to us the city, the Emirates, the way of life, etc. Tour which allows you to see the main part of Abu Dhabi, with very clear explanations from our guide. We have free time on each site, well calibrated. I recommend 100%, we all enjoyed it!

Date of experience : May 08, 2024

Incredible experience with Rayna Tours

I had an incredible experience with Rayna Tours! The booking process was seamless, and the tour itself exceeded my expectations. Our guide was knowledgeable and friendly, making the entire trip enjoyable. I highly recommend Rayna Tours to anyone looking for a hassle-free and memorable travel experience.

Date of experience : July 05, 2024

Dear Sir/Madam, Thank you so much for your time out in reviewing your experience. We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future. With warm regards, Guest Experience Team, Rayna Destination Management.

Rayna Tours Launches ‘UAE Leisure Roadshow’ in India with an Exciting New Seacation Cruise Division

India and uae tourism are about to be bonded thicker with rayna tours' upcoming 'uae leisure roadshow'. the second leg of this major initiative shall be across the three major indian cities: delhi, kolkata, and ahmedabad. rayna tours will specially launch its new 'seacation' cruise division at the roadshow and offer exclusive and innovative travel opportunities with some of the leading hotels and attractions from uae. this will be one sure evening of fun and frolic with a lot of networking..

The event will be represented by 15 key UAE hotel and attraction partners, emphasizing some of the iconic attractions and promotional activities in Dubai to give a holistic view of what is waiting for them in-store in the UAE. The dates for the events have been confirmed and are as follows:

– July 15, 2024, at The LaLit New Delhi, Delhi from 7:00 pm onwards – 17th July 2024, Kolkata, Taj Bengal, 6:00 pm onwards – July 19, 2024, in Ahmedabad at Hyatt Regency from 6:00 pm

The roadshow will engage the future traveller through messaging that will highlight the diversity of the UAE proposition, from entertainment, family fun, luxury, and tailored experiences to summer escapades and leisure experiences of all kinds. The event will also underline the UAE’s ability to successfully hold MICE activities.

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StartupsIndia

Exclusive Interview with Manoj Tulsani and Kamlesh Ramchandani – Founders Of Rayna Tours.

Hi, can you give a brief about yourself?

Manoj: I have been in Dubai since 1999 and am currently the CEO of Rayna Tours. My first job was with Safeer Group of Companies and then later worked with Time Machine Group of Companies. I met and became friends with Kamlesh while working together at Safeer Group. Our passion to venture into something unique and interesting finally made way to the launch of Rayna Tours in 2006.

Kamlesh: Well, I too have been in Dubai for more than two decades. I began working at the age of 15. In my home town in India, I brieflyworked with an ISD/ STD PCO where people frequented to make trunk calls to their relatives in Dubai. And this was probably my initial source of inspiration to reach Dubai. So now I am here as the Director of Rayna Tours after taking up diverse roles in my long career.

What is your inspiration to start your company?

Manoj: The idea of Rayna Tours popped up to us at a point when we both had gained considerable expertise in our respective careers. Al though it was quite risky to leave behind our stable jobs and dive into a completely new industry, I found it really exciting as I have always been obsessed about travel. This further allowed me to re-discover my interest in exploring new cultures and connecting with more people.

Kamlesh: I think my decision to come into this industry was partly due to my past experience and most importantly, my dream to create more jobs and passion to train new people. Before coming to Dubai, I had worked as a tour organizer for a short period and this momentary experience actually gave me the momentum and self-assurance to discover the broader possibilities of this industry.

How did your journey start towards your startup from planning to funding?

Manoj: Rayna Tours kicked off from a small counter inside Grand Flora Hotel. We didn’t raise funds through any external sources and didn’t have a mentor or even an appropriate business plan or right talents to rely on. But what helped us to move forward was our business idea to efficiently fulfill the hotel guests’ tour requirements. As something like this didn’t exist until then, this got easily accepted and we opened 15 more such counters across Dubai’s hotels in next two years.

Kamlesh: As Manoj told, it took off quite quickly despite all initial hurdles. Given the incredible potentials in this space, we put in our entire focus and savings on the market research during the first three years and realized how important it’s to carefully listen to our guests’ demands and make them happy from the inquiry process till tour ends. We eventually started our own company in 2009 and have since then been rated among the top Destination Management Companies in the UAE. And our main focus continues to be customer satisfaction as our dedicated team across all channels ensures that our customers get what they have come to expect from us.

About your company? Why people should opt for your services? How you are different from others?

Manoj: Rayna Tours is approaching 1.5 decades of offering all-inclusive travel services of top quality standards. Our service portfolio is remarkably vast and enumerates all aspects of travel and tourism, from international visa services and worldwide hotel reservations to customized holidays, tours and luxury cruises to providing turnkey MICE solutions. And contrary to other related companies which mostly rely on intermediary services, we don’t have a middleman for most of our travel services and packages. This gives us the privilege to guarantee best in the industry rates for most of our services including safaris, luxury cruises, limo rides, transfers etc.

Kamlesh: Also, we always make it a point to tend to the specific needs of our guests with a creative twist. In fact, our approach is not one-size-fit-all; we’re well aware that every customer’s travel needs is different and hence we give core emphasis to tailor a tour or holiday around our guests’ exact demands. Together with reasonable rates and professional services, one thing that sets us apart from other service providers is our deep focus on customer satisfaction.

Where you startup is located and do you have any branches around India?

Manoj: Our main office is at Old Labour Building, in Abu Hail, Dubai.

Kamlesh: We do have branches around in India as well as across the world, such as Malaysia, Singapore, Thailand, Cape Town, and Turkey.

Is your startup growing at good phase according to your plans? What are the upcoming plans from your end?

Manoj: From a journey which began with just two of us to now continuing with close to 500 employees, our startup has over the years seen many ups and downs but so far it’s good and fulfilling. We cater to B2C and B2B markets, and such is our business model that it ensures superior client engagement and management in all platforms.

Kamlesh: And when it comes to upcoming plans, we’re already one of the top service providers in the UAE and now our focus is to grow and strengthen the company’s international customer base by entering new markets and expanding our business reach to more and more destinations across the world.

What is your stack on the competition? Who are your competitors? How you are overcoming them?

Manoj: Competition is present in every industry and we take it in a very positive way as it helps us to remain focused and evolve accordingly. And yes, it urges us to go back and start all over again but more innovatively. At Rayna Tours, our mission is to make travel smoother and accessible to all. So regardless of the market trends, we make sure that we provide the best of services and packages that match every customer’s holiday or travel expectations in every scenario.

Kamlesh: After having lived through the toughest of times, I think no challenge or competition is now bigger for us. In order to tackle the competition, we realign our business strategies and introduce more innovative services. Moreover, we involve the best of our experts to implement new services and train and keep all team members abreast of the latest trends. After all, our employees form one of the major touch points through which we communicate with the outside world. So we have given out clear instructions to our dedicated customer support team on how to best communicate with the customers, no matter they’re here to book our services or just to make an inquiry.

What you suggest people who are interested in starting their own business?

Manoj: Starting your own business is always an exciting experience. But this journey is full of unexpected bends and tackling them diligently makes it a more rewarding experience. So never give up at any stage of your entrepreneurial sail;just take lessons from every downfall and this will make you more confident and resourceful.

Kamlesh: Yes, be focused, surround yourself with positive energy and never stop learning. I think these three qualities are key to business success in every stage.

What is your opinion on Startupsindia.in? Any Suggestions?

Manoj: With all interesting startup stories out there, I think Startsupindia is a trusted source which anyone can turn to for inspiration and confidence.

Kamlesh: And we’re honored to have our story featured in Startsupindia.in.

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Written by Raghava

Raghava is Google certified digital marketer,Wordpress consultant and Founder at Startupsindia.in .

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Great company and support staff, especially Rinki & Nageena. Please consider payment by debit card, PayPal, local account in other countries e.g Nigeria – for payment of B2B services. Bank transfer charges are discouraging .

I really want to visit Dubai even as a connecting journey from United Kingdom to India or viceversa. Its definitely on my travel wishlist and I am saving your post as I feel I might get a chance next year.

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Rayna Tours successfully concludes second ‘UAE Leisure Roadshow’ in North India, unveils its ‘Seacation’ Cruise Division

Following the resounding success of its inaugural roadshow in South India, Rayna Tours, a leading UAE-based Destination Management Company (DMC), recently concluded its second ‘UAE Leisure Roadshow’ across three key cities in North India. Held from July 15–19, 2024, the programme successfully traversed Delhi, Kolkata, and Ahmedabad, showcasing the UAE’s unparalleled year-round appeal to travel enthusiasts.

Building upon the momentum from the first roadshow, the second edition of the roadshow amplified the diverse offerings of the UAE, catering to all travel styles. Featuring 14 prominent partners from the UAE’s hospitality and attractions sector, the event emphasised family-oriented entertainment, luxurious bespoke experiences, and budget-friendly summer escapes. MICE opportunities were also a key highlight.

During the roadshow, Rayna Tours unveiled ‘Seacation’, a new division specialising in cruise experiences. Additionally, Rayna Tours introduced Europe as a new destination, establishing an office in Switzerland to support this expansion. The multi-city roadshow drew a significant number of stakeholders from the thriving Indian travel industry. Attendees had the opportunity to connect with representatives from leading UAE hotels and tourism bodies, alongside key Rayna Tours representatives, including Senthil Velan,  CEO, Deepak Hiranandani, Chief Commercial Officer, and Ranjan Kumar Singh, Head of B2B operations.

Esteemed partners at the event included Tarun Roy from Abu Dhabi National Hotels, Bianca Pieters from AYA Universe, Sandra D’mello from Rayna Tours Seacation, Gabriel Afrim from Dubai Dolphinarium, Anil Bavakutty from Dubai Holding Entertainment, Fahd Al Shaiba from Emaar Entertainment, Mina Youssef from JA Hotel Resorts, Ashish Jham from Lapita Hotels and Resorts, Gaurav Seth from Madame Tussauds Dubai, Varun Raj from Majestic Hotels, Apeksha Malaviya from Majid Al Futtaim Entertainment, Gaurav Sharma from Ras Al Khaimah Tourism Development Authority, Mikhail Kapoor from Yas Island Abu Dhabi, and Shakti Bansal from Rayna Properties.

As one of the leading DMCs, Rayna Tours spearheaded this initiative, underscoring its strong relationship with the travel agent community. The event served as a platform for partners and stakeholders to showcase individual projects to an extensive network.

“We are thrilled with the overwhelming response to our second UAE Leisure Roadshow,” said Senthil Velan, CEO of Rayna Tours.

“This initiative underscores our dedication to forging strong partnerships within the travel industry and showcasing the unparalleled experiences the UAE offers to Indian travellers. We look forward to building upon this success as we take the roadshow to new horizons in the future,” he added.

This successful second edition of the ‘UAE Leisure Roadshow’ paves the way for further expansion. To elevate awareness in India about the UAE’s iconic attractions and diverse experiences, Rayna Tours plans to make this a regular event across major Indian cities. The next phase will set its sights on additional cities throughout the country.

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