World Traveller 73

World Traveller 73

Review: British Airways Club World Business Class, A380, London Heathrow – Vancouver

  Posted on June 11, 2022 By World Traveller 73

  2 Comments

british airways trip report

British Airways largest aircraft is the beautiful Airbus 380-800 series which it deploys on select routes, including the seasonal route of London – Vancouver in the summer months. The aircraft replaced upwards of three Boeing 747 flights a day between the two cities. While we’ve flown this route in British Airways First Class many times, this would be our first try in the highest density business class cabin in their Club World offering. How would their crowded business class cabin compare?

This post is one chapter on our trip to Portugal, the United Kingdom (England and Norther Ireland) and Ireland. This trip was redeemed through American Airlines Advantage and enhanced through Marriott Bonvoy Elite Status. For more information on how this trip was booked, please see our trip introduction here. For other parts of the trip, please see this index.

If you enjoyed this post, please follow us here or on social media through Facebook , Twitter or Instagram for more travel tips and hacks on how to “Upgrade Your Travels”.

Read more from this trip:

  • Introduction: Portugal, the United Kingdom, Ireland via TAP Portugal and British Airways Business Class .
  • A Positioning Flight: Air Canada Vancouver – Toronto
  • TAP Portugal Business Class: Toronto – Lisbon
  • Sheraton Lisboa Hotel and Spa, Lisbon, Portugal
  • The First Steps in the Hilly Capital City of Lisbon, Portugal
  • Exploring the Turrets of Castelo del São Jorge, Lisbon, Portugal
  • The Seaside Town of Belem and the Jerónimos Monastery, Portugal
  • The Lisbon Cathedral and Iberico Ham at Time Out Market, Lisbon, Portugal
  • TAP Portugal Premium Business Lounge, Lisbon, Portugal
  • TAP Portugal Business Class: Lisbon – London Heathrow
  • Plaza Premium Arrivals Lounge: London Heathrow Terminal Two
  • The Residence Inn by Marriott London Kensington, United Kingdom
  • Walking Piccadilly Circus, Regent Street, London, United Kingdom
  • Churchill’s War Rooms & Westminster Abbey, London, United Kingdom
  • Touring the Tower of London and Tower Bridge, London, United Kingdom
  • Changing of the Guard at Buckingham Palace and St Paul’s Cathedral, London, United Kingdom
  • De-Cyphering the Rosetta Stone and Camden Locks, London United Kingdom
  • Day Tripping to Stonehenge, Salisbury, United Kingdom
  • The Moxy London Heathrow Airport, United Kingdom
  • The Plaza Premium Lounge, London Heathrow Terminal Two
  • Aer Lingus: London Heathrow – Dublin
  • Aloft Dublin City, Dublin, Ireland
  • Discovering Temple Bar District, Dublin, Ireland
  • Calling on the Guiness Storehouse and Trinity College, Dublin, Ireland
  • The Shertaon Athlone Hotel, Athlone, Ireland
  • Drinking at Ireland’s Oldest Bar, Athlone, Ireland
  • Hiking Along the Cliff’s of Moher, Ireland
  • Crystal Springs Bed and Breakfast, Killarney, Ireland
  • Circling The Skelling Islands and Driving the Ring of Kerry, Ireland
  • Kissing the Blarney Stone at Blarney Castle, Cork, Ireland
  • AC Hotel by Marriott, Belfast, Northern Ireland
  • Experiencing the Tragedy of the Titanic at the Titanic Museum, Belfast, Northern Ireland
  • In the Shadows at the Giant’s Causeway, Northern Ireland
  • Terminal One T1 Lounge, Dublin Airport, Ireland
  • British Airways Club Europe: Dublin – London Heathrow
  • Cathay Pacific Business Lounge, London Heathrow
  • No1 Lounge, London Heathrow
  • British Airways Club World Business Class: London – Vancouver

Review: British Airways Club World Business Class Airbus 380-800, London Heathrow Terminal Three – Vancouver International Airport

While I’ve taken British Airways between Vancouver and London Heathrow on several occasions, it was the first time I’ve taken this particular flight in British Airways Club World business class. If you happen to be interested in what this route looks like in First Class, please see my review of British Airways First Class London – Vancouver .

My usual reward redemptions on this route have been in British Airways First Class as a result of much more supply on reward availability for First Class. First class is much more highly priced under the BA Avios program. As a result, the business class reward availability seems to be quickly consumed, leaving First Class to everyone else in the North American frequent flier programs where the premium isn’t as steep. I had redeemed this flight in American Airlines AAdvantage program for this journey and since I was travelling for both myself and my son, we stayed in business class where there were seats available on the weekend returning to school.

We arrived earlier in the day on British Airways Club Europe Dublin – London . After visiting the Cathay Pacific London Heathrow Lounge, the gate was posted at 1620 hrs. We were assigned Gate 42, which is one of the furthest most gates in Terminal 3. We had a long walk with the moving escalators.

british airways trip report

The boarding process was remarkably civilized. Today’s passengers actually listened to the announcements and we didn’t have a crush at the A380 gate. The first boarding group was group 1, followed by extra time to board, followed by group 2; which was us as American AAdvantage Airlines business class ticket holders.

There was a bit of a confusing Door A vs Door B process immediately after the boarding pass scan. This clogged up the boarding process a little bit. We ended up boarding through Door A on the jet bridge which led to the upper deck.

British Airways BA 85 – Club World (U) LHR – YVR (London Heathrow Terminal 3 – Vancouver International Airport) September 1, 2019 5:20 PM – 6:50 PM Booked: Airbus 380-8 Flown: Airbus 380-8

On board british airways club world:.

On board, we turned left and found ourselves immediately in 53K / 53J on the upper deck of the Airbus 380. The British Airways Club World Business Class configuration is a high density configuration consisting of seating that is 8 across; the highest density Airbus 380 cabin in the world. The British Airways Airbus 380 Club World configuration serves a total of 97 flat bed seats in Club World in the space of approximately 75% of an Airbus Deck. The next closest is Singapore Airlines, which seats 86 seats across an entire upper deck. In third place is Emirates’ Airbus 380 with 76 seats; a full 21 seats less. While this was a reward flight, i wasn’t too bothered by this. However, if I was paying full fare for business class, I would probably be picking a carrier that offered much more space in business class. Air Canada Signature Business Class is an example of a much more spacious product that is serving the same international route.

The seats in British Airways Club World 53K and 53J were ultimately great seats being right at the back of the upper deck business class cabin, with no one on one side of you. Unfortunately, they were also the seats that got served last, so we missed the first choice of appetizer when it came to meal service.

british airways trip report

There was lots of storage space in the cabin with the curve of the fuselage. WT73Jr ended up storing his HMW music posters in this spot so that they could get back to Vancouver completely crinkle free.

british airways trip report

The British Airways cabin is very dense with over 8 seats across the cabin. It is the most dense business class cabin out there in comparison to the other Airbus 380 carriers ahead of Singapore Airlines and Emirates. The British Airways seat itself is good, although it is quite narrow at 20 inches of width. This is only a few inches wider than their World Traveller Plus economy plus seating which offers a 17.5 inch width

In terms of the environment, the seats face each other when the central screen is lowered. It would be awkward travelling with someone else but with a partner they are alright. The tricky part is the balancing act of getting in and out and having all your dishes served over the aisle person.

british airways trip report

Pre-Departure Services:

We were offered a pre -departure beverage of champagne Canard Duchene Cuvee Leonine Brut NV, which was served in a regular wine glass.

british airways trip report

The pre-departure beverage was followed by amenity kit distribution. The amenity kits were also recently upscaled from the smaller White Company pouches that we have under the cupboard at home. The new The White Company kits were more substnatial and robust.

british airways trip report

We were also offered a towel service prior to getting underway.

We had a 50 minute delay getting over to the runway for IT issues at the ground agent computers not matching up with the in flight manifest (or so they said).

Departing London Heathrow:

We had a departure from London Heathrow on runway 28. As the British Airways Club World Cabin offers seats facing forward and backwards, being in a window seat, I ended up in a seat facing towards the rear of the plane. It was bizarre to be flying backwards. It was my first actual time doing so in a business class cabin. It wasn’t really noticeable after you get going.

british airways trip report

Our flight track immediately took us north over London’s Luton and north towards York and Scotland.

british airways trip report

The British Airways Club World menus were dropped off once we were airborne. The British Airways Club World offered a decent three course meal with interesting but not overly exciting options. The business class menu offered one less course than the four course menu in British Airways First Class.

british airways trip report

We also had a reasonable wine list where the highlight of the day was the champagne. The menu featured the Cellars in the Sky Award for the Best Business Class Cellar for that year.

british airways trip report

I had a Cranberry Blush drink order prior to the meal service. It was served in the recently upscaled beverage glasses.

british airways trip report

The Meal: A Lunch

It was a very slow start to the meal service which didn’t get underway until 7:40 PM GMT which was 2 ¼ hours after the scheduled departure time of 5:20 PM. I was not sure whether this was intentional, a mistake or just away of stretching out the flight. I was really hungry by this point and I was glad that I had ate lots of snacks in the lounge.

In a more favourable light, British Airways has recently upscaled the crockery on board. It does make a nicer touch to the service. We did happen to have some of the mixed fleet crews with both junior and senior crews. I had to ask for every refill today, which was not impossible, just a bit irritating since the drink pours are so thimbleful tiny.

The first course was Carrot and coriander soup. The first choice of Scottish salmon was all spoken for by the time they reached my row.

british airways trip report

The main was seared fillet of British beef with Lyonnaise potatoes, sautéed chestnut mushrooms, shallot and rosemary sauce with Cycles Gladiator Cabernet Sauvingon 2016, Central Coast, California, USA. We had thankfully pre-ordered this in advance from the main BA website and they didn’t run out.

british airways trip report

Warm mixed nuts and dulce de leçhe flan… it was okay and was to be expected for an airplane desert, although the sauce presentation was a nice touch.

british airways trip report

The still water offered on board is now by Harrogate .”the original British spa town since 1571″. ”

Strangely, there was no clearing of the plates or crockery when glasses went empty. . As a result, I had 2 wine glasses and 2 water glasses scattered around me at the end of the meal service. I think this was a result of perhaps a lack of co-ordination by the crew.

We were well past Iceland by the time we were all done dinner or at about 9:10 PM GMT, or about 4 hours into the flight. The cabin was turned down and rendered mostly dark.

british airways trip report

In Flight Entertainment:

I ended up poking around the in flight movies, which were much more modern than their dated British Airways Boeing 747 models that used to feature a relic entertainment systems. I ended up with the typically Hollywood British Notting Hill “I’m just a girl,, standing in front of a boy”.

british airways trip report

I ended up making up my own (and WT73Jr’s) bed since the staff didn’t seem to be around all that much. In terms of sleep quality, the cabins were quite warm; I would almost describe them as hot.

I ended up sleeping for about 5 hours or right through the second service. I don’t think I missed that much, the second service didn’t look all that too appealing. Having had a pretty dismal second service on this route in First Class , I ended up valuing the sleep more than the light snack which usually isn’t more than a few bites.

Arriving to Vancouver International Airport:

We arrived into Vancouver on runway R28, with a very short taxi to the International Terminal and the usual British Airways Vancouver gate near the British Airways Galleries Lounge Vancouver in the international concourse.

british airways trip report

After we had gotten off the aircraft, there was no secondary tonight by the kind Canada Border Services Agency officer in the Nexus lane who didn’t wave us in for a customs examination of any “food, plants, or animals, or derivatives from plants or animals”. Our imported souvenir Irish chocolate passed without any issue. Aside from some minor A380 crowding mayhem at the baggage claim belt (that was designed prior to large capacity Airbus 380 aircraft), it was otherwise a pretty non eventful arrival.

british airways trip report

We were kindly picked up by MrsWT73 and taken home for some luggage sorting prior to turning in for the evening at home in our bed after three weeks of being on the road.

The Bottom Line: British Airways Club World

The British Airways Club World Business Class flight doesn’t get any better on British Airways than in the Airbus 380 aircraft. While the seating is exceptionally dense, it’s always a treat to travel on board such a large aircraft. The service on today’s flight was a bit slack and inattentive. The food and beverage was just average and unmemorable. While it was a reward seat, I wasn’t complaining. If I was paying full fare business class, I would probably aim for a carrier with a less dense cabin.

If you fly British Airways International Lounge Haul, how much do you find the dense cabin to be a dis-advantage ?

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 Category: Airbus 380 , Airline , British Airways , Business Class , Portugal, the United Kingdom and Ireland via TAP and British Airways Business Class , Trip Report      Tags: AAdvantage , BA 85 , LHR , YVR

2 Comments on “ Review: British Airways Club World Business Class, A380, London Heathrow – Vancouver ”

Thank you for your very comprehensive review of this flight. I will be flying home Nov 5 on this flight. Do you think the configuration of the club world seats are awkward for those flying solo? Joanne

I think this wholly depends if you prefer gazing out the window or prefer an aisle access seat.

I tend to prefer seat 56A; which is a window seat at the edge of the business class Club World cabin. Despite being at the edge of the cabin, this seat is not exactly next to a lavatory or crew service station. It offers a direct to aisle access through the bulkhead, but a good amount of privacy.

If you prefer being on an interior aisle, then I think the seat configurations are a little awkward as you’re closer to other passengers. I’d probably recommend being on the outward banks of each cabin. On the upper deck, this would be in rows 50, 53 and 56, 59.

Lastly, the upper deck doors are always opened after the main lower deck doors. If getting to customs and immigration before everyone else is a priority, then I’d chose a seat on the lower deck since they’re always opened first.

Happy travels!

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Review: British Airways Club World Business Class, A380, London Heathrow - Vancouver

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british airways trip report

Trip Report: My Last British Airways B747-400 Flight

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British Airways stunned the world by introducing the world’s first flat bed in Business Class in 2000. Many predicted this would hurt British Airways, why would anyone fly in First? Well there is plenty of room for additional luxury to be provided beyond a flat bed, as we have seen in the years since; with airlines like Singapore and Emirates raising the stakes by walling off their First Class passengers in completely private suites.

The Club World product received a refresh in 2006, which replaced a fabric-and-wood patina with lighter and more durable plastics, but the layout and proportions remained basically unchanged. It was such a revolutionary leap forward that it left every other Business Class product behind for years.

British Airways 747 Club World (Lower Deck)

Today British Airways’ yin-and-yang Club World layout has, two decades after it was introduced, become outdated; with the introduction of the Airbus A350 , British Airways unveiled a new Club World product.

I flew with British Airways to London from Los Angeles in end of January (Who would’ve thought that would be my last BA 747 flight?) .

After a typical British Airways welcome I settled into my rear-facing window seat, 14K on the lower deck. I chose this seat because it has the best view of those RB-211 engines on the forward edge of the 747 wing.

a seat with a pillow and a pillow in the middle of a plane

Seat 14K is a backward facing seat. Not only does flying backwards take absolutely no time at all to get used to, but, for the enthusiast, gives a rare view that is hard to find elsewhere; looking rearwards at the wing, drooping with the weight of all the fuel needed for the long flight to London and looking directly into the engines (which are Rolls-Royce Trents, only ever installed on 747s of British Airways , Qantas , Cathay Pacific and Air New Zealand ).

an airplane wing and engine in the air

Watch the gorgeous B747 takeoff in the video :

We climbed out through a thin so-called ‘marine layer’ of fog into the evening sunshine and, after a sweeping right turn, headed northeast towards Nevada, Idaho, Montana and Canada on our Great Circle track on the polar route to London. I went to the galley, at the invitation of the cabin crew, and chatted about how much they love the 747. “We call it the Queen Of The Skies” they told me.

the wing of an airplane flying over clouds

“The 747 – it epitomises mass travel. This is  the way to travel. We try to make all our guests feel special, from newborn babies to the most frequent flyers and, for us, it’s a total honour to be on this plane. Such a solid workhorse for us. The crew love them, our customers love them as well”.

The classic British Airways Club World flat bed product is configured in pairs, with one wide seat facing one way next to the legs of the other passenger who flies backwards. One drawback is that during takeoff and landing, the privacy screen between the two seats is lowered so you are, albeit at an angle, facing a stranger. Also, the high density achieved leaves almost no storage space beyond a small drawer under the feet.

A small advantage, compared to the reverse herringbone, is that there is nothing above your feet, which are not in a foot-well underneath the seat in front of you.

a man sitting in a chair in an airplane

The 747 I was flying on was one of the sub-fleet of low density machines; with 86 Business Class seats, 20 in the upper deck and 66 on the main deck, stretching all the way back to the trailing edge of the wing, leaving just 14 rows of Economy in the rearmost cabin. This flight was not full, so I could try different seats. The aisle seats face forward and the middle pairs face rearwards.

British Airways First Class on B747-400

Dinner was not bad, a rare roast beef starter and a gnocci with salmon main. British Airways, who have never been famous for their food, have definitely improved their premium cabin offering in recent years; with catering provided by Do & Co and upgraded bedding from the White Company, which includes a comforter and an extra blanket.

a plate of meat and vegetables on a table

I slept well for five hours, waking up to this gorgeous view with just 90 minutes remaining to London.

a plane wing with blue engines

The crew brought me a classic English mixed grill breakfast, which I enjoyed with a cup of tea and that beautiful wing-and-engine view.

a plate of fruit and a glass of juice

The weather wasn’t at its best on this cold January day, we flew over London City on a typical Westerly runway arrival.

BA B747-400 over London City

After a soft touchdown by British Airways’ famously skilled pilots, I was thanked by the friendly (albeit camera-shy) crew for flying their 747 and disembarked into Heathrow’s Terminal 5. I quickly headed for the British Airways arrivals lounge, an impressive facility for their many premium cabin transit passengers, to freshen up with a shower and enjoy the generous breakfast spread; which included an English staple, black pudding. I was grateful for the opportunity to get a massage to combat the jet-lag and prepare me for my onward journey.

It was a memorable transatlantic trip and it was nice to fly with an airline that clearly love the 747 Jumbo as much as I do.

an airplane wing and engine above a parking lot

Video of my BA B747 Flight

British Airways New York – London Flight Sets New Time Record

The 747’s of Qantas and Air New Zealand began to equip with GE Engines while Cathay Pacific leased some of the 747’s from Singapore Airlines

Greetings Sam In a month Sam, how many days are you away from Dubai for ?, Example , do you take a week (7days )day1 you depart day 7 you return? Then same again the next month? Essentially 1week every month? Article information correction ; Rolls Royce powerhorse the RB-211Trent engines were used on the B747-400 fleets of Air NewZealand , British Airways , Cathay Pacific , Qantas AND 1 other , South African. BA’s sudden change in plan ,seeing them withdraw the B747-400 from its operations , 11 month earlier than planned , was certainly unexpected, suprised me! Then , lately their business decision making plans have been surprising.

South African Airways didn’t order the 747’s equipped with GE but they just took those when Philippine Airlines did not took up

I was right! City of Elgin i will always remember reg was G-BDXH and City of Birmingham G-BDXJ.

An artical on the Jumbo i flew on to America for the first time in the mid 1990’s!

https://dunsfoldairfield.org/boeing-747-200/

Overall i flew on 4.

My favourite aircraft when i was young! Always wanted to fly on one,luckly i have flown on several since! All BA ones! B747-200,400 types!

My first was called the City of Elgin! I believe it was once called the City of Edinburgh? Well that was out of Gatiwck 1990,my first ever B747! Went to the cockpit,saw all the instruments as it was a 3 man crew in those days and i could see Mt.Teide in the distance! Captain told me that plane was involved in a Volcano ash situation in the mid 1980’s! I think it was Jakarta somewhere ,i am sure it was not Mt,St.Helens USA, i could be wrong? Anyway that plane was involved in an air incident that nearly turned tragic! A few years later City of Birmingham to Orlando USA from Gatwick and went into the cockpit about 400 nautical miles out from the east coast of America (always remember the noise of the wind hitting the windows-very loud that day) that plane was sold to European and i am sure its now the plane that is used for films at an airfield in SE.England where TopGearBBC car programme is filmed! You always see it in the background when they were filming and it was used in some scenes with added on parts and upperdeck for the JamesBons film ,’Casino Royal 2005′! The Miami shots were done using a different B747 over in Miami ! Flew back on the City of Manchester that year ,All B747’s 200 with the RR engines. l Later B747-400’s but i cannot recall the names as they were then no-longer Landor liveries,but world flag’s! I still prefer the smaller bubble like on the 200 and 747-8F’s! The A380 is amazing,comfortable & engineering masterpiece,especially the wings and engines but ugly!

Regarding seats/cabins its disgusting that their B777’s down at Gatwick ,old machines have still not been fitted out with new seats and entertainments sets as i would be very angry if a flew on one today and they were still peddeling that old crap! I still feel BA with their love of ‘cost-cutting’ are not the airline they were once and it shows as all the Arabic airlines make BA look 2nd rate! BA needs to really UP THEIR GAME! Do not go the RYAN AIR ROUTE which they seem to be ,especially European???? I’d go Turkish or Swiss for Europe now!

End of an era!

Garry, you’re correct! The St. Helens aircraft encountered engine troubles due to volcanic ash, and the crew were forced to land with most engines out, ash-darkened cockpit windows, and made it almost impossible to land… Somehow the crew did it! There’s actually an Air Crash Investigation episode on this, I would check it out!

Sam, wonderful article and video! I have loved flying the 747, I could cry now that it is seemingly all over.

Sam I hope you’ll soon be back in the air giving us your superb reports and videos! I enjoy them so much!

All the best!

So sad 2 see the BA queen of the skies go. But I was devastated about the Air France A380s as well. Can u do a trip report on one plz.

I have never flown the AF A380. However I made a video of her at maintenance.

One of the best views in the world: looking out the window of a 747 and seeing the two RR engines doing their thing, especially during takeoff & landing when the engines/wings are bouncing around just a bit.

Hi Sam did u do any video of your trip back to the UK from Accra on the 747. Thanks Leslie

No unfortunately, it was a total night flight and I was exhausted.

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British Airways' Club Suites don't disappoint: On board a retrofitted 777 from London to New York

Eric Rosen

British Airways was one of the pioneers of business-class cabins and seats. However, the airline stuck with the same old Club World model with backward- and forward-facing lie-flat seats packed into dense configurations on most of its fleet for the better part of a decade.

That is until British Airways unveiled a new business-class product called Club Suite in March 2019. Laid out in a more spacious 1-2-1 reverse-herringbone configuration and with closing doors for privacy, these new stunners are far superior to British Airways' older business-class seats .

british airways trip report

British Airways began taking delivery of its Airbus A350-1000s with the new Club Suites aboard in July 2019. TPG was among the first to fly them on a short intra-European hop in August of that year, and we have since reviewed these gorgeous new fixtures on both the A350 and on a retrofitted Boeing 777.

Since then, the airline has been rolling Club Suites out across its fleet at pace. At this point, you can find new Club Suites aboard all the airline's A350s and Boeing 787-10s and on an increasing number of 777s. That's how, when I was looking at flights from London to New York late last year, I came across a well-priced award ticket and decided to test out the new Club Suite for myself.

Overall, it was an excellent experience and I would not hesitate to fly it again whenever I get the chance.

british airways trip report

For the final leg of a whirlwind round-the-world trip last fall, I needed a flight back to the U.S. from Europe — specifically from Madrid to New York City.

Given my personal points and miles portfolio, my best options were to redeem either American Airlines AAdvantage or Alaska Airlines Mileage Plan miles for flights on either American Airlines or British Airways.

There was an incredible amount of business-class award space on British Airways' flights, so I went that route. For an itinerary from Adolfo Suárez Madrid–Barajas Airport (MAD) to Heathrow Airport (LHR) , continuing on to John F. Kennedy International Airport on a Boeing 777-200 with Club Suites aboard, my two best options were to redeem either 60,000 Alaska miles or 57,500 American miles plus $352 in taxes and fees. I decided to use AAdvantage miles for the slightly lower mileage price.

In comparison, if I had just been flying from London to New York, the ticket would have required the same 57,500 AAdvantage miles but with a whopping $633 in taxes and fees. So, I saved nearly $300 by taking a short hop within Europe.

While still a significant cost, airfare for the same one-way itinerary from Madrid to New York via London would have been $6,080 on my dates, so I was getting nearly 10 cents per AAdvantage mile I redeemed. That's more than five times our current TPG valuation of American AAdvantage miles at 1.77 cents apiece.

That's a very high price for a one-way ticket, and you can often find cheaper fares than this when booking round-trip journeys on British Airways between Europe and the U.S. Under my circumstances, however, the price of the award was well worth it to me.

Airport experience

My flight from Madrid arrived in London right on time, but we remained on the tarmac for about 20 minutes waiting for one of the A gates to open at Terminal 5. When one did, I was among the first passengers to deplane and I headed right for the transit security checkpoint. Luckily, I was funneled into a line where security agents were testing a new protocol: Passengers did not have to remove electronics or liquids from their bags, nor remove any of their jackets, belts or shoes.

The line moved relatively quickly and, miracle of miracles (at least in my Heathrow experience), I was not flagged for a secondary screening.

british airways trip report

I had just less than four hours before my flight was due to depart, so I made my way to the British Airways Galleries Lounge South, which I had access to thanks to my business-class ticket. Although enormous, the lounge was absolutely packed, with few open seats. I just did a quick walk around to check out the buffet, which was also very crowded as folks piled their plates with hot and cold items.

british airways trip report

The least-crowded spot was the semi-open-air deck facing out toward the tarmac, which had its own small self-serve bar.

british airways trip report

Due to the crowded atmosphere of the lounge and a sneaking suspicion my flight would be departing from the B gates, I decided to take a chance and hopped on the train to the B concourse. My ulterior motive for doing so was that there's a small British Airways lounge there that's typically much less crowded, and it would mean a quicker walk to my flight.

british airways trip report

That lounge is located toward the middle of the B terminal, one level up from the main concourse. Although there were quite a few people there, it felt much less crowded and I had no trouble finding a seat near a power plug.

british airways trip report

The lounge has a sort of circular flow. After scanning my boarding pass at the reception desk, I veered left. I passed some workstations, a seating area and a self-serve wine bar and found the restrooms.

british airways trip report

Doubling back, there were more seating areas with leather armchairs and wooden side tables with lamps, from which there was easy access to water, coffee and tea stations. There was another larger wine island in the middle of this space and a counter with self-serve drinks.

british airways trip report

Continuing past there, passengers could browse a basic buffet with soup, small sandwiches and chips. Around the corner from there — running along another seating area with armchairs and some high-top workstations — was the final segment of the buffet; it featured make-your-own nachos (think Tostitos with out-of-the-jar salsa) and some pastries. The showers were back in this section, but they were not open for passenger use.

british airways trip report

I spent a couple of hours working thanks to the free and speedy Wi-Fi, and I had a few snacks, some coffee and some water.

About an hour before my flight's departure time, I made my way down to the gate, which was indeed at the B concourse. I found a crowd of my fellow passengers already there and waiting. I had requested to board early (to snap some photos without disturbing other flyers) and was permitted onto the plane while the crew completed its pre-flight checks.

british airways trip report

I figured I would have about five or 10 minutes to take some seat photos. I actually ended up having closer to 45 minutes since there was a staffing issue at Heathrow that day and either some of the flight crew or the ground crew were delayed in getting to the plane. I asked the flight attendants if that was common these days and they said it had been happening somewhat regularly, though this was a relatively long delay. I also took the opportunity to ask how they liked the new Club Suites and they told me that passengers were absolutely thrilled with them. They also said the suites were a huge improvement over the old Club World seats, which was no surprise.

british airways trip report

Eventually, the other passengers began to board and I took my seat.

Cabin and seat

As I had the entire plane to myself for about 45 minutes, I explored all the cabins in detail. The front of the plane held the first-class cabin, with just two rows in a 1-2-1 pattern, for eight seats total.

Behind that was a business-class mini-cabin with just three rows of seats in a 1-2-1 reverse-herringbone layout (plus an extra on the right side in the fourth row). The seats on the sides angle out toward the windows and those in the center angle toward one another. They have extendable privacy dividers if you're not traveling with someone you know.

british airways trip report

I had chosen a side seat in this section for optimum privacy; I also knew it would be quieter and the service would be quicker than in the larger main business-class cabin.

That section was located behind the galley and the boarding door. It had nine rows of four seats each, also in a 1-2-1 pattern.

british airways trip report

If these seats look familiar, that's because they're Collins Aerospace Super Diamonds, much like you'd find on American Airlines and Air Canada . These have been customized with sliding doors for privacy, though, which puts them ahead of the versions on other carriers.

british airways trip report

British Airways updated these seats by incorporating a palette of charcoal-gray surface finishes and upholstery with white accent stitching. The seat shells and doors also have felt finishes to reduce noise in the cabin.

british airways trip report

I measured my seat to be 22 inches wide between the armrests (though that expanded to 27 inches with the wide aisle-side armrest lowered) and 25 inches wide at the shoulder. In lie-flat bed mode, it reclined to a full length of 79 inches — more than long enough for my short frame.

The foot cubby measured 12 inches high by 17 inches deep, so if you have very large feet, you might need to shift a bit to get comfortable. It was fine for me, though.

british airways trip report

As for the door, it rose to a height of 44 inches from the ground, basically to the top of the seat back. That gives passengers a lot of privacy and shields them from aisle activity, though it's not quite as private as Qatar Airways' QSuite .

british airways trip report

The doors were latched open for takeoff and landing, but released during the flight. I actually found it difficult to open and close it, so I mostly left it open for meal service, then closed it when I wanted to rest. Flight attendants were on hand to help passengers with their doors, but perhaps in the next version, the airline and seat manufacturer will find a way to make the doors easier to maneuver.

british airways trip report

As for the other seat features, I was impressed by the amount of storage available. Next to the seatback and away from the aisle was a small, shallow cabinet with a vanity mirror on the door.

british airways trip report

In the large armrest by the window (or between the center seats for those in the middle section), there were two cubbies. The first was just a small space to hold personal items like a wallet or glasses. The second had USB ports, a headphone jack for the entertainment system and a universal power plug embedded in its side. There was also a handheld remote for the seat's entertainment system, which, to be honest, felt a little dated since it wasn't a touchscreen … or that responsive.

british airways trip report

Embedded in the armrest below, there was a touchscreen that you could use to control the seat and its various components — placing it in an upright position for takeoff and landing, reclining it to a lounging position, or all the way to lie-flat. It could also turn on the overhead light, and there was a separate reading light that flipped out from the seatback.

british airways trip report

There was a small cubby by the footwell with the plane's safety card and a place to put a bottle of water or other items; it was supposed to remain empty for taxi, takeoff and landing.

british airways trip report

Speaking of lie-flat, when I reclined the seat into a bed, it felt roomy, comfortable and private thanks to that sliding panel; overall, it was easy to sleep in. British Airways provided passengers with medium-weight blankets and full-size pillows from The White Company, which were quite cozy, though breathable. A mattress pad would also be a nice touch.

british airways trip report

Finally, I could unlatch the seat's bifold table from beneath the entertainment screen and slide it down a track into position closer to the seat. When unfolded to its full surface area, it measured 16 inches wide by 18 inches long; this was excellent for dining or pulling out my laptop to get some work done after takeoff.

british airways trip report

All in all, the Club Suite felt like a very updated, contemporary (and competitive) business-class seat that's just a notch above similar offerings thanks to the privacy door. The subtle but elegant finishes and vibrant blue mood lighting gave the entire cabin a sleek ambiance that heightened the aura of exclusivity.

british airways trip report

Amenities and service

Faced with such a substantial – and likely very frustrating to the other passengers – delay, the flight crew could not have been more cheerful, helpful or efficient. They got the plane boarded very quickly. I noticed them helping passengers into their Club Suites, explaining the various features and controls, and thanking them for their patience.

While that happened, they also distributed menus and offered each passenger a choice of water, juice or Champagne.

british airways trip report

Interestingly, the airline did not provide any amenity kits on this flight, possibly because it was a short daytime one. However, British Airways does offer The White Company amenity kits on its long-haul flights. I was still able to use The White Company geranium-neroli-eucalyptus hand lotion and soap provided in the lavatory, though.

british airways trip report

Aside from a pillow, the only amenity waiting at my seat when I boarded was a pair of headphones to use with the entertainment system. The first pair I got did not work properly, but when I flagged the problem, I received a new pair that functioned fine.

british airways trip report

The high-definition entertainment screen was very crisp and measured 18 inches diagonally, so it was a good size for viewing whether seated or reclining. However, it did not swivel up or down. There were dozens of new-release movies and a variety of TV shows including "Billions" and "Derry Girls."

british airways trip report

The aircraft was also equipped with Wi-Fi. Those in first class could use it for free for the entire flight, though the rest of us had to pay 4.99 pounds ($6) for an hour, 11.99 pounds ($14.50) for four hours, or 14.99 pounds ($18) for the whole flight. I just selected an hour pass for the start of the flight. It worked well for sending emails and using online apps like Google Docs.

british airways trip report

Food and beverage

The flight attendants came through after boarding was complete to take meal and drink orders.

british airways trip report

I decided to start with a glass of DeMorgenzon Chardonnay from South Africa, which I received about 20 minutes after takeoff on a cute tray.

british airways trip report

Meal service commenced about a half-hour after that. I started with an appetizer of roasted cauliflower with chimichurri and red pepper dip. Main meal choices included braised beef cheeks with sweet corn gnocchi, chicken with leek and mushroom pie, or vegetable korma. For dessert, there was chocolate mousse, and both cheddar and red Leicester cheeses with fig jam with Peter's Yard sourdough crackers. Small-batch coffee sourced from Honduras and Peru was also available.

british airways trip report

I decided on the beef cheeks and everything came out on a single, elegantly arranged tray with a small bread basket. While it didn't feel quite as high-end as multiple courses would have, it certainly made the meal service more efficient and easier to work around. (As a side note: British Airways resumed multicourse meal service a few weeks after my flight, in October 2022, with new seasonal menus as well).

The cauliflower was light and tangy while the beef cheeks were juicy and filling. The mousse was a nice but unremarkable sweet taste to taper off with. Along with my meal, I enjoyed a glass of Swartland Winery Syrah, which was spicy and fruity; I had a drop of Graham's Six Grapes Reserve Ruby Port to finish.

Meal service finished about 90 minutes after takeoff, leaving passengers plenty of time to work or relax, both of which I did.

Then, about 90 minutes before landing, and as passengers began stirring, flight attendants periodically came through the cabin offering a pre-arrival snack. I woke up around an hour before landing and before freshening up in the lavatory, I asked for a bite. The choices were a chicken-tomato toasted sandwich or a vegetable-pesto panini with mozzarella. Flight attendants ended up serving passengers both, along with a cut of carrot cake. The sandwiches, though simple, were piping hot and delicious, and the cake was worth a bite or two.

british airways trip report

Shortly after staff collected my plates, we began our descent into JFK. We experienced another delay due to some training scenario unfolding on the tarmac, which the captain explained over the announcement system; the captain kept passengers informed periodically as things unfolded.

Eventually, we taxied to our gate and deplaned quickly. I made sure to thank the three flight attendants who had been serving my section; they had been so personable, efficient and just plain delightful to chat with both before and during the flight.

Final approach

I had been looking forward to trying out British Airways' new Club Suites since they debuted in 2019, and they did not disappoint.

Spacious and comfortable, the seats get the added benefit of extra privacy thanks to their sliding doors (even if they are a little hard to operate). The food and drink were delicious and the entertainment systems and Wi-Fi worked well.

The only real shortfalls I found were in the so-called soft products. The lack of amenity kits and more substantial bedding kept the experience from feeling ultra-premium. However, the warmth of the crew and the personalized attention went a long way toward offsetting any missing details.

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Your Resource for Better Travel

Review: British Airways Premium Economy

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When flying economy on the older 747-400, I do have memories of being smashed like a sardine. Despite this, my experience today in British Airways premium economy was top-notch. Going forward, I can honestly say I am looking forward to flying BA again in the near future. After all, Premium Economy is a step up from economy.

British Airways A380

Check In & Security

Despite being Sunday after Thanksgiving, TBIT at LAX was fairly quiet. Then again, I guess most people travel domestically for the holiday and not internationally. Despite this, when I arrived for my flight 1.5 hours before departure, the check in area was near empty. There were about 6 people in the business class line. The Economy and First class lines were deserted. Since I was traveling Economy Plus, I can checked in with the business class passengers. Yet, waiting in line would be silly. Instead I opted for bypassing the line and checking in with the agent for economy class.

2013-12-01-19.05.20

The agent was real friendly and quickly checked me in and tagged my luggage. Before he printed my boarding pass I asked him if any of the  bulkhead seats opened up as I was really hoping to have the extra leg room and make it easier for the person next to me to get up if they needed to while I was sleeping.

Swan Hellenic Offers Unique and Original Africa Cruises

To my luck, despite the seat map on BA.com displaying all bulkhead seats as occupied, 61J was available. The agent was happy to assign it to me. I then casually hinted about an upgrade to business class. The agent laughed and said those rarely happened, but they were having a special and it would only cost $900 to upgrade from World Traveler Plus to Club World. I smiled and declined the offer and worked my way towards security.

To my surprise only 1 of the two security checkpoints were open. Despite being directed to the Northern checkpoint, TSA redirected me to the southern checkpoint. There were only about 30 people ahead of me, but the line moved at a snail’s pace. Clearly, these international travelers didn’t travel often and didn’t understand the rules of the road.

One TSA agent had a microphone and in a Kentucky Derby Horse Racing announcer fashion, he directed people on what they could and could not bring through security, how to undress properly and more. I will honestly say it was my most enjoyable wait at security. When he was done with his rant, people in line actually applauded him. One woman recorded part of his speech because it was so humorous. I was glad to see that some TSA agents still have personalities!

Premium Economy Lounge Access

My status on AA is not nearly as high as it has been in the past and British Airways A380 Premium Economy passengers do not have access to the OneWorld lounge in TBIT. So instead, I headed over to the SkyTeam Korean Airlines Lounge. I had been to this lounge before , so I will not review it in detail. Thankfully this lounge is accessible via priority pass (which I have thanks to my American Express Platinum).  I will report that it appeared as though work was being done on it, so maybe we can expect an upgrade in the near future!

British Airways Boarding

I left the lounge about 45 minutes before my flight departure time, which allowed me to have a look at the newly remodeled TBIT. As I walked towards my gate, I was extremely impressed by the new shops and felt like for the first time ever LAX was finally on par with some other big International airports! The remodel was well worth the wait.

By the time I reached the gate: first, business class, economy Plus and OneWorld Elite passengers were almost done boarding. I jumped in line hoping to snap a few photos before the cabin filled up. Sadly I was a bit late for this, but the boarding process was smooth. There were two large doors for people to go through and three agents scanning tickets while two others worked the gate and answered passenger’s questions. Since I was on the upper deck, I bypassed the first two doors and entered door c which landed me in the middle of the upper deck club world cabin. I quickly found my seat, made myself comfortable and allowed other passengers to pass me.

British Airways A380 Premium Economy boarding

During the entire boarding process, the IFE systems is available. I said my goodbyes, wrapped up last minute calls, and text messages, I was also able to play with the IFE system. This was nice, because it distracted people and kept them busy during the boarding process which can otherwise be boring. A few minutes later, after most passengers were boarded, an FA came through the cabin with glasses of orange juice, water, or champagne for all British Airways A380 Premium Economy passengers. It was a touch of Business class without the lay flat seat. Then, before take-off, dinner cards were distributed and we pushed back and took off towards London.

2013-12-01-20.47.13-1

British Airways A380 Premium Economy Inflight

As this flight took off around 9pm, the cabin crew was very quick about getting service started. We must have been barely at 15,000 feet when the FAs appeared in the aisles again handed out warm towels to every passenger in Economy plus. Minutes later a cart was in the aisle and drinks and pretzels were served. I opted for Bourbon on the rocks, which resulted in a mini bottle of jack and ice in a plastic cup. I guess the glassware was gone for now.

British Airways A380 Premium Economy drinks

Afterwards, dinner service began. I had specially ordered a seafood meal because I am a pescotarian and was unsure if there would be seafood or meatless options in economy plus. My meal was served to me before everyone else and I was already ¾ of the way through my Salmon served on pasta before the food and drink cart reappeared. I ordered wine to go with my meal and was again served a plastic cup with my plastic bottle of wine; the wine, decent and paired well. After dinner, the FAs appeared in the aisles to clean up and I was still feeling hungry; after all I had only had one meal all day, so I politely asked if they had any vegetarian meals left.

The sweet young FA told me she’d check and bring me one if so. Not even 5 minutes later, she appeared with another full meal tray. I thanked her and her response was “Of course dear, we have so much food on this aircraft! Please eat up!” Meanwhile, I felt like a fatty as I unwrapped my second meal. To my surprise though, instead of being the one listed on the menu this was actually a special vegetarian meal. It was just vegetables in marinara sauce and rice, VERY similar to what I had on my united flight months ago to Hawaii! Clearly an LAX staple!

I took one bite of it and thought to myself, despite being hungry, I really do not want to eat this trailer park goulash like meal. I don’t know if it was luck or if the FA knew the meal was no good, but not even 10 seconds after I took my first bite, she was standing alongside me holding a tray with another hot dish wrapped up. She told me it was the BA meal and from what she has been told it was better. I quickly traded her out and was delighted to eat the goat cheese crepes. They were so good I nearly licked the plate clean! I admit it, I like (some) airplane food!

British Airways A380 Premium Economy meal

Shortly after dinner, I returned to my zoning out while watching one of the hundreds of entertainment options on the IFE and before I knew it was I was waking up and it was breakfast time again! I slept for almost 7 hours in an upright seat! I was shocked! But either way, the seat was comfortable and I felt well rested! British Airways A380 Premium Economy   is an awesome way to fly.

British Airways Breakfast

As I said, shortly after I woke up, breakfast was served. Again, because I had a special ordered meal I was served first and my meal box was delivered to my seat. I opened up the box to find a cold bread roll stuffed with Lox, an orange juice, and a yogurt. It was nothing special, but because I had ate so much for dinner I was still honestly still full. Not to mention it looked better than the bread roll and granola bar offered to the other passengers. For such a long flight, the breakfast was a bit lacking in substance but it did the job.

British Airways Premium Economy breakfast

British Airways A380 Premium Economy Seat

The World Traveler Plus seat is just an economy seat with a larger fixed armrest and more recline. I was in the bulk head. These seats have a TON of room to stretch. The leg rest provided to those in the bulkhead seat doesn’t lift up high enough, so is more of a joke than anything. If I was shorter than 5 feet or a child it may be functional. Otherwise, the way it stands now it’s more for looks.  Passengers in non-bulkhead rows have foot rests instead.

The seat is extremely padded and comfortable and I was VERY satisfied with the comfort. The head rest lifts up and down. The “wings” are fixed to keep your head in place while sleeping. Each seat also has 2 USB ports, a power port and AV plug-ins (what you’d plug in here I have NO clue, a playstation?)

British Airways A380 Premium Economy Seat

A380 Premium Economy Amenities

A small amenity kit was on the seat when I boarded. It includes a ziplock style hard plastic bag with an eye mask, ear plug, tooth brush and paste, and socks in it. I used the socks and tooth brush but was able to sleep without the other two. It helps that they kept the lights low the entire flight. Also, the British Airways A380 Premium Economy cabin is extremely quiet. There is barely any engine noise! Each seat also includes a blanket and a pillow. The pillow was helpful, but I never utilized my blanket. The cabin temperature was plenty warm. The pillow was a standard economy class pillow, but was still better than the disposable pillows found on most US airlines.

British Airways Premium Economy amenity kit

Tons of latest release movies, music, T V shows, classic movies and more. The screen was plenty big. I would guess about 10 inches and kept me more than entertained during my journey. In fact I was slightly upset I slept so much because I was looking forward to watching a few more of the movies! Oh well, it’s a true first world problem! The remote fit comfortably in my hand and tucked away nicely. The remote sits closer to my knees and was out of the way and I never once accidentally bumped it causing the film to pause.

British Airways A380 IFE

Despite sleeping most of the flight I would have to say that the BA FAs were extremely professional friendly and helpful! Even when I was pigging out I didn’t feel like it. Even when I asked for a refill or something it was done promptly and with a smile! Nothing seemed to be an issue for any of the FAs and they were all smiles the entire length of the flight (or at least when I was awake).

Final thoughts

The A380 is a BEAUTIFUL aircraft. This is the 3 rd time I’ve flown this aircraft this year and it’s been more than worth it each time. BA was very creative in their set up and even though it is a HUGE plane, it never feels like you’re in an oversized bird! Each cabin is small and divided into multiple sections making it feel more personal. The staff is extremely courteous and helpful. Over all, I give BA a 10/10, yet again this is my first experience flying World Traveler Plus. I have three more legs on BA, so let’s see how the rest of them go!

Read This Next

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british airways trip report

About Rocky Horan

Rocky started blogging on his own website When Doublewides Fly to share information about flying around the world on a dime. By maximizing miles and points, cheap deals, sales, backpacking, and couchsurfing Rocky has traveled to 75 countries and still counting.

BoardingArea

Live and Let's Fly

First Impressions: British Airways 787-10 Club World Suites

an airplane parked at an airport

Rather than fly nonstop from London to Los Angeles, I flew via Chicago in order to try out the Boeing 787-10 on British Airways in Club Suites business class. While BA’s meal service is below average, the seat is superb and it was an extremely pleasant flight overall.

British Airways 787-10 Club World Suites – My First Impressions

The business class cabin is large on the 787-10, with two large cabins comprising 48 seats. This is a very attractive cabin with closed-door suites and a dark color scheme with a white patterned bulkhead featuring a blue-lit British Airways logo in the middle. Very beautiful.

an airplane with seats and windows

Even better, the seat is just comfortable: the cushion is plush, the pillow is huge, and the comforter is soft and cozy. There was also plenty of room for my feet (I chose seat 13A). I must admit, I spent almost the entire flight sleeping.

a corner of a chair

The door wouldn’t stay shut…a common problem I run into when flying in business class with closed-door suites.

a row of black and silver doors

I generally enjoy British Airways catering (Do & Co out of London) and this flight was no exception. On the menu was a British slow roasted short rib with Yorkshire pudding, roasted potatoes, peas, carrots, and horseradish.  

It was really a satisfying dish, but the presentation left so much to be desired. The starter, main course, cheese, and dessert were all hastily assembled on one tray and plopped down before me.

a plate of food on a tray

The advantage was that within 45 minutes after takeoff, I was done eating, which allowed plenty of time to sleep. But the presentation really pathetic.  

British Airways has indicated this presentation style will continue through the summer due to staffing shortages (I suppose it does take more staff to properly plate meals, but even a few seconds more effort would have made this tray look much more presentable).

The pre-arrival meal was so decadent…but so unhealthy! A “homemade” Hertfordshire saddleback pork sausage roll with fennel and onion seeds. Very delicious (I wasn’t even hungry but could not resist). Do try the grilled vegetable panini if you are looking for the (much) lighter choice.

a plate of food and a glass of water

The flight really went by quickly – before I knew we were landing in Chicago.

A note on masks: this flight was just before the mask mandate was lifted and the crew was clearly over the mask mandate. At three points in the flight I visited the galley (twice to use the lavatory, once for a snack) and the masks were off. Even whilst serving, the flight attendant working my side of the aisle wore her mask below her nose.  

a man wearing a mask and headphones

It’s all moot now, but I found it a good indicator that most people are simply over wearing a mask on a plane and it seems flight attendants are in particular.

Another solid flight on British Airways. While the food presentation has really fallen behind other carriers, the food itself tasted great and most importantly, the new Club World Suite is extremely comfortable. I look forward to flying British Airways again.

In my full trip report, I’ll share additional details about the menu, amenity kits, IFE, lavatory, and service onboard. Stay tuned.

About Author

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Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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31 comments.

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Is BA still on track to refit all its long haul business classes by the end of the year? Have they said anything about this? Flights in December from SFO are still showing the old configuration.

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I think they are behind. I do have a LHR-LAX review coming up on the old seat. It will be with us for awhile.

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Question, is BA biz worth the extra money with fuel surcharges over Turkish Airlines 787 biz or the current LH biz (if flying with a companion)? or even United/American/Delta?

It’s really not when departing from the USA or UK. However, when departing from other parts of Europe, the fuel surcharge is much lower and thereby worthwhile. It’s still tough to justify an extra $250 out of pocket, but that’s a lot better than an extra $700.

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BA are experiencing massive issues that affect key parts of their operations (IT, crewing, baggage handling), resulting in relatively frequent disruption, cancellations etc. Moreover, rebooking is painful and they repeatedly and deliberately lie to pax and mislead them about their rights under 261/2004- you will have to sue them if you want to receive the compensation to which you are entitled. Regardless of whether the product is any good, and despite living in England and having OW status (without having flown a single flight, courtesy of the Finnair miles offer over Christmas) , I won’t be going anywhere near them until at least the end of the summer schedule- reliability risks are very considerable.

The product/service on Lufthansa may be mediocre, but at least you can count on them getting you to your destination without too much drama or delay.

You know I’m one of the biggest LH F fans there is, but I would take BA J (and risk the operational issues) any day over LH/LX J and even OS J, which has incredibly good catering, but a lousy seat and no wifi.

LH make me feel a bit miserable nearly every time I fly with them (even the one time I was in F- the purser was not amused when she asked me if I enjoyed the flight and I responded I would have preferred business class on Turkish). However, there’s no escaping the fact they are super dependable, and when something does go wrong they have countless rebooking options, plus I always travel with checked luggage and the last time I had a delayed bag with them was in 1998!

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I flew this DFW-LHR over Christmas holiday and found the footwell to be too small to be comfortable for me. But I think that about all Super Diamond seats so expected it. The A350 return flight had the same foot space issues for me. I was pretty happy about the quick meal service though as on the eastbound overnight, I really value sleep time and hate drawn out service. I think business class should reflect what you described here — quick service, good quality, sleeper seat.

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Did you mean to write “On the menu was a British slow roasted short rib…” instead?

Did BA switch to “all new deliveries of 787-10s will have the new business class product?” I thought the 787-10s still had the old yin-yang product… (and first class)

No, the 789s do, but the 781s.

Yes, short ribs, not short rub (though I’d love an in-flight massage!)

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Matthew –

It’s sad to see your comment about masks on the plane, but it’s consistent with my experience. I flew 4 flights on UA domestically last week, and I was pretty much the only person wearing a mask (mine is a well-fit N95). But it’s totally worth it to me.

I live in Northern California, in an area with 90%+ vaccination rates. I know more people who have caught COVID in the last month than all of the people I’ve known who caught COVID since the beginning of the pandemic. All of them are fully vaccinated, many “fully boosted” (some even a 4th). Some of the them have been very sick. The case rate in my kids’ high school has skyrocketed to the highest levels of the year.

Yes, it’s anecdotal, not data, but the data that is out there is consistent with my personal experience about infection rates. W

Just because people don’t want to wear masks doesn’t mean that they shouldn’t.

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So you know some people, some of whom caught it, some of whom got sick, some of whom got pretty sick. A subset of a subset of a subset of a subset.

Isn’t there a point where we say “yes, people will get sick out there in the world living life”?

That wasn’t something you could say for most of the pandemic, but I feel it is now.

Cases are up, and therefore what? What’s the actual impact?

I don’t like masks, I’ll be the first to admit that. But I strongly supported them until we hit vaccine critical mass. We’re in a different place now, and there’s just a limit to what people will collectively do for a small few. I’m not arguing right or wrong, I’m saying that’s how it’s always been, and we’ve lived with it.

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Totally agree with you, shame to see the comment about people being ‘over’ masks. Not everyone can afford to be over them, any immune deficiency or doubt over that for them or their loved ones and masks are a no brainer. Luckily a decent mask will protect you despite what everyone else decides to do, and perhaps it’s OK that this is the new phase we’re all entering. Just be nice if authors who are in a position to influence public thinking would recognise the nuance instead of stoking a possible anti-mask stigma that seems to be brewing.

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Yep. I’m also over taking off my shoes at security, so just not gonna do it, like the FA”s in the story with the masks. I’m sure my freedom to choose will be respected rather than an unreasonable government intrusion into my life. Also, I’m going to have an abortion in Texas, and talk about having two dads in a Florida school.

Have to love how freedom only applies when it matches someone’s point of view, and government intervention is encouraged again only when it matches a point of view. Crazy to think 30 years ago I was a Republican.

Sad social commentary aside – one good thing I have seen in the last couple of weeks is that at least people are letting each other go about their business. Some human decency within an iffy situation. If everyone had been intelligent enough to get vaxxed, boosted, and wear proper masks from a long time ago, we might actually have been rid of this thing. And then we could all have our FREEDOM.

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I really hate this one tray presentation. OK, if business is full, do what has to be done. But, if not, adjust service accordingly. Unfortunately, it’s the same story with UA and AA is not on our list of preferred carriers.

' src=

Nice update Matt, looks like a great product to fly.

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What points/miles did you use to book the flight? Thank you!

AA miles. 70K for DOH-CPH-HEL-LHR-ORD.

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What happened to High Tea on Westbound TATLs. Was it a choice, or is it gone?

My understanding is high tea is served on flights to East Coast, the hot sandwich on flights to central USA, and a full hot meal on flights to West Coast. Indeed, I would have preferred a nice scone with clotted cream.

I haven’t seen one of those clotted cream scone things in a year or more.

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That foot-pocket looks really narrow to me.

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Been flying business on BA for years and I have seen the reduction of quality of food and amenities, wine gets cheaper by the year as well, the food now is at an all time low and as for the presentation it’s just rubbish, how long are we to listen to the well worn Covid excuse

They reduce the quality of everything however not the price of the tickets……

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Great way to feed the anti mask morons Matthew, how predictably pathetic of you. Let me guess, you never went to medical school but you now magically know more than doctors?

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For 2 years in a row I have chosen to fly my family of 6 from Seattle to London which was one of the first routes to introduce the new Club World 1-2-1 business class configuration on the new 787-10 Dreamliner. I chose British airways as the business class on the new plane and the ones which have been retrofitted with the new club word suites were leaps and bounds more attractive from a space and seat quality standpoint. From what I have seen the seats are identical to the first class cabin which is a big step up from the dated old 2-3-2 configuration which in my opinion isn’t worth calling business class. Last summer I booked the flights with 6 business class seats showing the 787-10 with the new upgraded seats and configuration…a couple weeks before summer hit and travel picked up they switched the plane to the 787-9 and old configuration to my family’s disappointment. I figured this was a one off event and this summer decided to book the same 6 seats again showing the 1-2-1 spacious configuration, low and behold British Airways once again switched out the plane to the old plane and outdated and no value business class seats. When one buys 6 business class seats which isn’t cheap one should expect quality and be delivered the experience they paid for. I do not understand why an airline would switch out planes right when booking and demand go up other then there is profitability in doing so. Could anyone elaborate on this, it seems they advertised their best product/plane and then when demand filled the plane they switched to the old outdated business class which may have many more seats? I don’t think it is a coincidence that 2 years in a row right when summer travel starts they pulled this. Whatever reason that is…I told British’s Airways that I will never fly them international again and go with another carrier who doesn’t disappoint nor advertise a new product and deliver a business class seat which is the worst in the industry from the price point they charged. Maybe they don’t care, however if someone is booking 6 business class seats for each flight, I would be interested in keeping them happy if I was the CEO.

Wow, sorry to hear this. That’s really unfair of BA – I agree with you.

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Where is the full trip report? I can’t find it anywhere?

Has been long delayed. Will be coming soon.

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Hi Matthew, I’m new to flying. What is the best and newest plane for both BA and American Airlines LHR to Chicago O’Hare? Economy? Which has the latest freshest interior and entertainment?

787 on both carriers would be ideal.

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Trip Report: British Airways in 2023 – A pleasant surprise

View from the cabin of a British Airways Airbus A320.

On July 20, I had the pleasure of letting British Airways take me back home to Oslo from London Heathrow (LHR), after what had been two amazing days of spotting. This would be my first flight with British Airways in 10 years, the last being in 2013.

Despite the experiences of others and all the negative parts of British Airways I had been told, I was pleasantly surprised to find my flight was beyond phenomenal. Let’s get into the details.

british airways trip report

Flight Details – British Airways BA770

Flight-number: BA770

Route: London Heathrow (LHR) – Oslo Gardermoen (OSL)

Aircraft & registration: Airbus A320, G-EUUH

Aircraft age: 20 years old

Seat number: 23A

Check-in experience

british airways trip report

My entire terminal experience started already at Myrtle Avenue, where I made my way to Hatton Cross for the underground to Terminal 3. The underground service took less than five minutes overall, but getting to the terminal building didn’t.

One major drawback in getting to the terminal buildings by rail, in this case T1, T2 and T3 in particular, is what feels like an endless, distant maze. Getting from the undergound station to the entry doors of Terminal 3 took me no less than 15 minutes.

[monsterinsights_popular_posts_inline]

As I eventually did make my way to the terminal building, I made my way to the British Airways check-in desks as I couldn’t check in online.

I was met by a lovely staff member who checked my passport, handed me my boarding-pass and let me check my bag for free, leaving me with no excess bag except my backpack to carry around until the end of the flight.

Terminal 3 – A proper time-killer

british airways trip report

By the time I had gone through security, there was roughly two hours to kill before boarding commenced. As every other avgeek and aircraft enthusiast would do, I had a stroll around the different areas of the terminal.

In some parts, this offered absolutely breathtaking views, close up on some of the most modern widebodies and narrow-bodies out there.

british airways trip report

The terminal building itself does appear a bit dated, but also contains more modern-looking areas around the entire building. Wether this is a progressive upgrade of the whole terminal is unknown to me, but the entire terminal could look a hundred times better and more modern if that is the case.

The boarding experience

I did, ironically enough, find myself in one of the kiosks just outside my gate upon the announcement of that being today’s gate, hence making it a walk of less than a minute from my position. The gate was number 25, located in the north-pier of T3.

The boarding process was quick and easy, and by that I mean group-by-group priority, with the groups going 1 through 3, and 3 through 6, a two-segment boarding process.

Upon arrival at the aircraft, I was greeted by two lovely crew members who both had a smile on their face, appeared energetic and ready to fly. I made my way down the aisle to seat 23A which I had pre-booked upon ordering my ticket.

The seat – Tight but comfortable

Legroom on a British Airways Airbus A320

As I sat down, my immediate though was none other than “wow, this is pushing on my legs”. Me being 188cm tall, I don’t usually have a lot of legroom in densely configured aircraft unless I find myself in the front of the aircraft.

Though the legroom being a tight fit, the padded seats were extremely comfortable, and the comfort increased massively when I realized my regular, non-special economy-class seat had an adjustable headrest, something I didn’t even find in Iberia’s Business Class back in December – Is this reality?

For a late-evening flight which arrives just shy of midnight in Oslo, this changed my entire view on the seat completely.

As long as I can sleep a bit, legroom doesn’t matter. However, it shall be mentioned that I had the middle seat of my row free, making for the opportunity to slightly extend my legs for more space.

We departed off of London Heathrow’s runway 27R a bit after schedule due to traffic, but once we were airborne, the surprises continued!

The cabin crew announced over the PA that a complimentary snack & drink-service was to take place shortly. To me, this came as a huge surprise seeing as I found myself in regular economy, with no pre-paid extras or services.

british airways trip report

Though small, the bag of sour cream & chive pretzels and 250ml bottle of water was more than enough to really suprise me on a flight of such duration, this late in the evening.

In addition to the complimentary service, the cabin crew were quick to arrange the buy-onboard services, where I also treated myself to a light meal consisting of Japanese-style noodles and a bag of salted chickpeas, for just £7 GBP.

Snacks served aboard British Airways flight.

Per what I mentioned about a bit of sleep earlier, this is exactly what I managed to get until about 30 minutes prior to landing in Oslo. With the sun setting on the horizon throughout the flight, views were filled with a night-lit south-coast upon entering mainland Norway, before we made our final approach over the city centre of Oslo.

We eventually touched down a few minutes before schedule on Oslo Gardermoen’s Runway 01-Right, and taxiied in to stand 49, or gate F19 as it’s called inside the terminal.

Just after parking, I was welcomed into the flight-deck of G-EUUH where I met two lovely pilots who were really invested into my passion for aviation, and ended up discussing aviation and the Airbus’ systems for a good 15 minutes – an absolute amazing end and an even greater motivational boost in my path towards becoming an airline pilot!

Final notes

My final notes on this flight will contain the outtakes I found to be most important to me during this flight, those being;

The ground-to-air experience: British Airways was nothing but utterly amazing from the very start of my journey at Terminal 3, and with excellent ground staff, customer service and my experience being nothing but amazing on this end, the ground-to-air experience of mine with British Airways will not go unnoticed to others.

The inflight experience: Such a devoted, friendly and helpful set of crew is something I haven’t experienced since my last flight with the now ceased carrier Flyr , and is something I never thought I would find again unless flying with some of the most prestige airlines out there.

For reference, between my last Flyr-flight and this British Airways flight, I have been on 20 flights and neither of them have matched that hospitality and amazing service until now.

Lastly, I would like to thank British Airways for the hospitality provided from point A to point B, both on ground and in-air. My expectations based on the reviews I have been provided, have really been turned around, and I will be reccomending British Airways in the future, when the time for it comes.

british airways trip report

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Economy Class & Beyond

TRIP REPORT: Surprise, Surprise! Transatlantic surprises with American Airlines and British Airways

15/04/2024 by Kevincm 2 Comments

Surprise, Surprise! Transatlantic surprises with American Airlines and British Airways

Chicago Spring 2024 Trip Cover Image

It’s time for a new adventure from the pen of Economy Class and Beyond – with more than a few surprises on the way. Settle in, we’re going to have an adventure – even if it might be a there-and-back trip to Chicago. 

Come on in. 

In this surprise-laden adventure…

We all know the drill by now… don’t we?

  • The early morning road to nowhere
  • Morning Lounges at the Cathay Pacific and American Airlines Lounges
  • AA87 London Heathrow to Chicago O’Hare – Main Cabin Extra
  • Into the USA, Crowne Plaza O’Hare
  • Hyatt Regency O’Hare
  • Airplane Art Special from the Hyatt Regency O’Hare
  • Various nibbles around Chicago
  • An Instagram Trap? Coffee at Brü
  • Chicago Classics: Giordano’sDeep Dish Pizza
  • Getting wet on the Chicago River
  • Back to O’Hare and the British Airways lounge
  • BA296 Chicago O’Hare to London Heathrow
  • Slow luggage… but where’s the coach?
  • To onward surprises

Editors Introduction

Enough of the premium flights and big seats – well, almost. Welcome back to our Spring stocktake on how the travel experience is in both Economy and Premium Economy with two oneworld carriers.

I’ve been semi-constant with this sort of review (save for a period when the USA was closed to the world), so it is always a good marker to see what state the passenger experience is in and how it has evolved… or degraded.

That has happened more than once during my travels.

Originally, this trip report was titled “Those same old places, Sweet Home Chicago”. But several things happened on the way during the trip to force a change.

We’ll be sticking to the recent layout change (with a teaser in the header) for… annoying reasons, but deep down, this trip report is a mixture of Kevin and the comedy that is me travelling.

You all know the drill by now – But I put this in, and then everyone promptly ignores it. Whilst I am using Grammarly a lot more than I should (dyslexia is a pig and gets me most days of the week), my usual detractors will moan about my spelling and grammar. You can read this press release I wrote a few years ago about this inconsistency and how I deal with it.

On with the show!

Springtime means… no, not a musical number, but it’s time for me to head to the US Midwest to catch up with my friends.

And whilst I love to hide under my duvet after a crappy week in the office, seeing my friends in Chicago is a good enough excuse to get my backside into first gear and get out travelling.

It’s also the reason why I travel with so much – as I have enough Cadburys and Hotel Chocolat goodies to give away.

a group of candy packages on a conveyor belt

What else I bring back, is of course, besides the point.

For me, shopping for these flights starts around December, when I begin monitoring prices on this route. Ideally, I prefer a cheap enough service, but as usual, when it is viable, I’ll always pay for an upgrade -with extra comfort never being a bad thing

And especially in these revenue-fare times. Because, as I proved with the Avios programme, revenue fares are only good for one set of organisations when booking tickets – the airlines.

However, if it’s possible to get a few extra tier points, I am never one to argue that.

With time also being a limitation for… reasons, I limited myself to a back-and-forth trip, without diversions. Thus, this will be a boring back and forth, one segment each way.

For the outbound, I prefer the early flight – or as early as possible, as I like to maximise my time when travelling. On the way back, honestly – a late flight is fine.

For the outbound, that means AA87 – which is a 09:15 departure . It is not as early as I like (give me the 07:45 every time), but it gives me flexibility getting to the airport. As for the return, the cheapest flight with World Traveller Plus was selected – that was the 22:15 from O’Hare back to London aboard BA296 .

LHR - ORD outbound costs

As for the price. It’s still up from last year – although not as much as I was paying in Economy Class last October.

Good enough.

Next on the menu were the hotels. I’m not going deep into the reasons – but yes, it’s the Hyatt Regency O’Hare and the Crowne Plaza O’Hare , as usual.

To be blunt, the rates I get at those hotels are hard to beat.

On top of that, they are properties that just work well for me in this case, without the need to overthink too much – especially late at 1 or 2 in the morning.

Finally adding the final connections, I’ve got National Express to provide the lift between Birmingham and Heathrow Airport. Whilst I’d love to get there the night before – time is never on my side. And besides – Heathrow prices rival Dublin for hotels.

Even if National Express will add an extra £10 per way to carry an extra bag, which bumps the fare from £40 to £60.

a screenshot of a website

With the prep done, there’s only one thing to do – head to the supermarket and earn some Avios on shopping

But if I thought I’d have what I booked and pre-assigned, surprises await.

At least two.

Next: We’re on the road to nowhere… come on inside…

Welcome to Economy Class and Beyond . Your no-nonsense guide to network news, honest reviews, in-depth coverage, unique research, as well as the humour and madness I only know how to deliver.

Our Social Media pool has expanded. You can find us across most networks as @economybeyond on Twitter, Mastodon , BlueSky, Threads and Instagram !

Also, remember that we are part of the BoardingArea community, bringing you the latest frequent flyer news from around the world.

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16/04/2024 at 6:25 am

The word “surprise” in this title gives me the same sense of dread that Jeremy Clarkson saying “how hard could it be?” gives off.

Looking forward to the reports!

(If nothing else they’ll take my mind off how annoyed I am with Paramount for announcing that season 5 would be the last for “Lower Decks”. Animation is cheap and LD is awesome, if they can’t sustain LD as an ongoing what does that mean for the entire franchise?)

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16/04/2024 at 9:26 am

Whilst not GLaDOS level of surprises, it does got the Top Gear farcicle surprise far too quickly for my liking.

And thats just when I step inside the airport.

Yes. I’m equally miffed that Lower Decks has got cancelled. I guess Parmount is scared of counting to six these days (bear in mind Discovery was capped at five seasons too). Hopefully another service will pick it up.

With everything that’s going at Paramount, I’m bracing for more cuts as things go along….

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BoardingArea

Tier match: upgrade your British Airways Executive Club Tier

Discover how to qualify and enjoy more benefits when you fly with us.

If you live in the US or Canada, you’re a member of selected airline Frequent Flyer programmes and you’ve reached one of their highest membership tiers, we’re going to match your Membership level.

For a limited time only, you can take advantage of this offer to become a Silver  or Gold Executive Club Member and enjoy more benefits when you fly with us.

The selected airlines are:

Why fly with British Airways

What to expect when you fly with us as an Executive Club Member:

A generous baggage allowance

Silver and Gold Members get extra hold bags, plus you can take two bags in the cabin.

Executive Club benefits

Enjoy priority boarding, lounge access and more when you're a Silver or Gold Member.

Our expert staff and premium service

Choose British Airways to enjoy more than just a flight.

Enjoy Avios part payment

Reduce the cost of your next flight or holiday using Avios.

How to upgrade

To take part all you need to do is:

  • Join the Executive Club  for free, if you're not already a Member
  • Apply online by 7 May 2024 using the link below
  • Upload proof of your status in a Frequent Flyer programme with one of our selected airlines
  • We’ll review your application to check you’re eligible for tier match – this usually takes five business days
  • Once approved, you'll receive an acceptance email and an upgraded digital Membership card

You'll now be able to enjoy six months of Silver or Gold Membership.

Want to keep your Silver or Gold Membership?

All you have to do is book and travel on two qualifying transatlantic flights (one round trip) within six months of the date we upgrade you.

To qualify, these flights must:

  • Be a British Airways-marketed flight in business (Club World) or First
  • Be operated by British Airways, American Airlines, Iberia or Finnair
  • Originate from the US, Canada or Mexico
  • Fly to the UK and onwards to Europe
  • Be eligible for earning Tier Points and collecting Avios

Once you’ve returned from your trip, we’ll extend your upgraded membership to the end of your next membership year.

If you don’t meet the required conditions within six months of us awarding you upgraded status, you’ll be downgraded to the Tier that matches the number of Tier Points you’ve earned in this period.

Terms and Conditions

  • This promotion is only open to Eligible Participants who live in the United States of America and Canada. An Eligible Participant is a British Airways (“BA”) Executive Club Member, aged 18 or over, and books and travels on a Qualifying Flight (see definition below). BA reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they accept the Terms and Conditions set out below. Any terms not defined within these Terms and Conditions are defined within the Executive Club Membership Terms and Conditions .
  • Full First and Last name matching your British Airways Executive Club Membership;
  • Your current status with those airlines;
  • A validity date ending with a date which is post your Tier match application date for this promotion;
  • The airline name or programme: the eligible airlines include Delta, Air Canada, Lufthansa, United Airlines, Air France, KLM, Scandinavian Airlines and Virgin Atlantic; and
  • Your frequent flyer number with the relevant airline.
  • To participate in this promotion, an Eligible Participant must book a Qualifying Flight and fly within six (6) months of being accepted for a Tier Match. The Executive Club Tier Status will be extended within fourteen (14) days of the Qualifying Flight appearing on the Eligible Participants Executive Club Members account. 
  • Eligible Participants must quote their Executive Club Membership number at the time of booking the Qualifying Flights and also at check-in for each outbound and return part of their journey in order to qualify for the promotion.

5. A Qualifying Flight is a published fare or a net fare negotiated by BA for various corporate customers, for a round trip flight in First or Club World (Business Class) in any selling class, with: a prefix of British Airways (BA) and operated by British Airways (BA), American Airlines (AA), Iberia (IB) or Finnair (AY) between United States of America, Canada, Mexico and all countries within the continent of Europe and also Israel and Greenland only. The promotion does not apply to travel on flights operated by any other BA franchisees, codeshare partners or oneworld Alliance members.

6. Both the outbound and inbound flights will need to be in our First or Club World cabins.

7. Travel must be completed within six (6) months of being upgraded as part of this promotion.

8. All flight bookings are subject to availability.

9. Eligible Participants who book and complete their journeys on Qualifying Flights within the Promotional Period will qualify for an extension of their Executive Club Status for a further year.

10. There is no upgrade option for existing Gold and Gold Guest List members to a higher Executive Club Tier.

11. The Executive Club Member’s account for which details have been provided will be extended within fourteen (14) days of completion of the Qualifying Flights. Tier Status upgrades are not transferable and no cash or credit alternative will be offered. This promotion has no cash value. All Avios and Tier Points are issued subject to the Executive Club Membership Terms and Condition s.

12. A member can only benefit from this promotion once.

13. Qualifying Flights are subject to availability and capacity control in the booking classes eligible for this promotion at the time of booking. BA does not accept any liability in the event that Eligible Participants are unable to book a Qualifying Flight for their chosen period of travel.

14. This promotion cannot be used retrospectively. This promotion only applies to those who book and travel in the period stipulated in paragraph 2 above.

15. Eligible Participants who change their travel arrangements after the date of booking will not be eligible for a Tier Status upgrade unless their revised travel arrangements also qualify under the Terms and Conditions of this promotion.

16. All bookings under this promotion will be covered by the fare rules and conditions of the original fare. This includes any applicable refund and change fees. All refunds are subject to the fare rules for the class of ticket booked. Fare rules and conditions appear in your booking details when you access your booking on ba.com through the ‘Manage my booking’ functionality.

17. This promotion cannot be used in conjunction with any other offer, promotion or deal, including but not limited to: (i) redemption bookings; (ii) travel agent or industry discounted fares (including agency, industry, employee discounts), inclusive holidays, group discount fares, child/infant fares or senior citizen fares, whether or not booked in one of the qualifying classes; and (iii) bookings made with vouchers.

18. All Passengers are carried by BA in accordance with its General Conditions of Carriage for Passengers and Baggage (copies available on ba.com, at “Legal” – “ General Conditions of Carriage ”) and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided.

19. BA reserves the right to cancel this promotion or amend the Terms and Conditions of this promotion without notice and within its sole discretion.

20. BA may, without notice, in the event of major catastrophe, pandemic, war, strike, civil or military disturbance, earthquake or any actual, anticipated or alleged breach of any applicable law or regulation or any other similar events beyond the reasonable control of BA, cancel this promotion or amend the Terms and Conditions of this promotion.

21. Personal data will be taken where necessary from Eligible Participants but shall be limited to those details reasonably necessary for the administration of the promotion and shall be subject to BA’s Privacy Policy . This information may be shared with any third parties reasonably involved in the promotion without liability to BA or such third parties.

22. BA is in no way liable for the reproduction or indirect access via third party website or homepage access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

23. This promotion and any other non-contractual obligations arising out of or in connection with it is governed exclusively by English law and is subject to the exclusive jurisdiction of the courts of England and Wales.

24. Promotional materials form part of these Terms and Conditions. These Terms and Conditions will prevail in the event of any conflict between these and the promotional materials.

25. The promoter is: British Airways Plc, Waterside, PO Box 365, Harmondsworth, West Drayton, UB7 0GB. Registered No. 1777777 England.

british airways trip report

UPDATE: British Airways issues refund to bereaved traveler from Peoria

PEORIA, AZ (AZFamily) — Last month, we told you about a Peoria woman who worked for months to get a refund from British Airways after her husband died before a planned vacation.

Now, we have an update.

Milly Johnson is relieved she can finally put her year-long battle with British Airways behind her.

Milly and her husband David were avid travelers, and they booked a trip to England for June of last year.

But David died unexpectedly in March and while British Airways agreed to a refund of his $1,900 ticket, getting the airline to actually send Milly the money never happened.

She has been waiting for a year.

“The one phone number that is given to us as customers in America is inadequate for special cases,” she said.

An agent told Milly the refund had been issued, but it was untraceable.

Since David had purchased the ticket, any refund was likely sent to an account that was now closed.

So, On Your Side got involved, and after contacting British Airways agents in the U.S. and London, the airline acknowledged the error.

They sent Milly a letter that says, in part, “Our Refunds team have come back to us and have advised the refund for the ticket was unsuccessful. I’m very sorry for the inconvenience and the delay.”

The airline got Milly’s bank information, and about a week later, $1,900 was transferred to Milly’s account.

Milly credits On Your Side for making it happen.

“The whole team, I’m sure, just sort of worked together to make that happen,” she said. “The On Your Side factor was the only way this was resolved.”

According to the U.S. Department of Transportation, airlines are not required to issue a refund if a passenger dies before a trip but they almost always will.

We thank British Airways for ensuring Milly finally got her money back.

See a spelling or grammatical error in our story? Please click here to report it .

Do you have a photo or video of a breaking news story? Send it to us here with a brief description.

Milly Johnson credits On Your Side for making it happen.

RT Los Angeles to Inverness Scotland $494 Airfares on British Airways BE (Travel September - October 2024)

Departs LAX : Sept 23-25, 29-30; Oct 1-2, 6-9, 13-16, 20-21 Returns : No Sept; Oct 1-4, 7-10, 15-18, 21-25, 28-29, 31; Nov 1, 4-8, 11-15, 18-22, 25-28

RT Los Angeles to Inverness Scotland $494 Airfares on British Airways BE (Travel September - October 2024)

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british airways trip report

Simple Flying

British airways adds avios only points planes to barbados & geneva.

BA is adding two new points planes to their schedule.

  • British Airways offers Avios-only flights to Barbados, with all cabins available for redemption.
  • Avios flights to Geneva skiing destinations will also be available without reward exchange rates.
  • BA has a tradition of adding exclusive Avios flights during winter holidays, with plans to continue the program.

British Airways 's Avios-only flights are back with a destination in the Caribbean and Europe over the British Winter school holidays.

Avios Flight to Bridgetown

The most notable will be a 787-10 service to the popular Caribbean holiday destination Barbados. As first reported by Head For Point s, all seats in all cabins are available for redemption on his new flight. While these jets do feature BA's coveted first-class product, it appears that, according to the website, they are not available to redeem. The business class product featured on the 787-10 is the airline's famous Club Suite product, their brand-new offering first introduced on the A350-1000, introduced in 2019. The flight is set to depart Heathrow on Saturday, February 15, at 13.35 Heathrow and will land in Barbados at 18.35 local time. A return Avios-only flight will occur on Saturday, February 22, leaving the Caribbean Island at 20.25 Barbados and landing at 08.35 the next day in London.

According to Head For Points, the award price for Club World on this flight can be bought at the following rates:

  • 200,000 Avios + £450
  • 168,000 Avios + £640
  • 150,000 Avios + £810
  • 116,000 Avios + £1,200
  • 84,000 Avios + £1,650
  • 60,000 Avios + £1,920

British Airways First Airbus A350-1000 Rolls Out Of The Paintshop

A more regional escapade..

British Airways is also opening two flights booked exclusively with Avios to Geneva, a popular skiing destination, in February, thanks to the nearby Swiss and French Alps. There are outbound flights on Saturday the 15th and Saturday the 22nd, and return flights on Saturday, February 22, and Saturday, March 1st. Unlike the Barbados flight, there is no reward exchange rate for this particular flight.

Avios only flights, a British Airways trend.

As mentioned earlier, these are frequent flyers. This practice can be traced back to 2023 when the airline launched exclusive flights to Sharm El Sheik and Geneva. This isn't the first time the UK's flag has made such flights. Last year, we talked to IAG Loyalty's Chief Commercial Officer, Rob McDonald, in June 2023, and he had this to say about the offering :

Every flight on the British Airways network has a guaranteed number of award seats . That said, we know that customers really like some of the most popular destinations on some of the busiest dates, where guaranteed seats are used up very quickly. We decided to invest in that because it was really meaningful for customers to have a really large choice [of seat availability]."

Later that year, following the success of the first "Avios planes," the company CEO announced another Avios flight to Flight Global.

[We’re] working hard to make sure you can earn and spend Avios in many more ways than you used to be able to do. We’re going to launch a long-haul Avios-only flight. It will be in Dubai (...) in October 2024. That’s going to be very popular with families. [This is] just another example of the way we can promote the utility and benefits of our Executive Club loyalty program.

British Airways Reveals Next ‘Points Plane’ Avios Route Will Be To Dubai

Bottom line.

BA is adding two new point planes to their schedule, and as is now custom, this will take place during the country's winter holidays in February. We expect this custom to continue with a successful program for the next few years.

What destinations would you like to see the following "points plane" go to? Let us know in the comments.

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    A return Avios-only flight will occur on Saturday, February 22, leaving the Caribbean Island at 20.25 Barbados and landing at 08.35 the next day in London. According to Head For Points, the award price for Club World on this flight can be bought at the following rates: 200,000 Avios + £450. 168,000 Avios + £640. 150,000 Avios + £810.