Nutzungsbedingungen

1. was ist die travel industry card.

Die DRV Service GmbH (DRVS), die Tochtergesellschaft des Deutschen Reiseverbandes, ist Herausgeberin der Travel Industry Card (TIC). Bei dieser Karte handelt es sich um eine mit Foto versehene, personalisierte ID-Card, mit der sich  Mitarbeiter/innen eines touristischen Unternehmens legitimieren können, um z.B. PEP-Angebote und andere Vorteile innerhalb der Tourismusbranche in Anspruch zu nehmen. Die Karte ist nicht auf andere Personen übertragbar. Bei Inanspruchnahme der Vorteilsangebote selbst kommt ein separater Vertragsschluss zwischen dem Karteninhaber und dem jeweiligen touristischen Leistungsträger zustande, an dem die DRVS nicht beteiligt ist. Mit dem Erwerb der Travel Industry Card wird keine Mitgliedschaft beim Deutschen Reiseverband erworben.

2. Vorteile der Travel Industry Card

Gegen Vorlage der Travel Industry Card beim jeweiligen Leistungsträger (Partner) erhält der Karteninhaber je nach Definition des Partnerangebotes für sich oder ggf. weitere Begleitpersonen eine Vielzahl von Vergünstigungen z.B. bei PEP-Anbietern, Airlines, Autovermietungen, Hotels, Freizeitparks, Flughäfen und weiteren Leistungsträgern. Die Inanspruchnahme von Angeboten in Verbindung mit der Travel Industry Card bezieht sich ausschließlich auf Buchungen, die für den Privatgebrauch des Karteninhabers und ggf. dessen Begleitperson bestimmt sind. Nähere Informationen sind dem Menüpunkt Vorteile TIC-Inhaber zu entnehmen. Die Informationen und Inhalte der einzelnen Angebote beruhen auf den Angaben der jeweiligen Leistungsträger, für die die DRVS keine Haftung übernimmt. Die Angebote der kooperierenden Leistungsträger können sich ändern. Es besteht kein Anspruch auf Fortbestehen eines bestimmten Vorteilsangebotes.

3. Nutzerkreis

InhaberInnen, GeschäftsführerInnen, MitarbeiterInnen und Auszubildende von Reisebüros, Reiseveranstaltern oder touristischen Leistungsträgern sowie Studenten in einem Studiengang mit einem touristischen Schwerpunkt sind grundsätzlich berechtigt, die Travel Industry Card zu beantragen. Ausgenommen von der Berechtigung zum Anspruch auf die TIC sind Praktikanten. Ausführliche Informationen bezüglich geltender Einschränkungen stehen unter dem Menüpunkt Kundengruppen. Bei Ausscheiden aus einem Angestelltenverhältnis oder als Geschäftsführer, Auflösung/Aufgabe/Insolvenz des Unternehmens oder  Beendigung des Ausbildungsverhältnisses ohne Übernahme im gleichlautenden Unternehmen oder  Beendigung der Studienzeit, verliert der Karteninhaber die Berechtigung zur Nutzung der Karte. Der Karteninhaber verpflichtet sich, die Karte dann an die DRV Service GmbH zurück zu schicken oder selbst zu vernichten. Der Karteninhaber haftet für die durch missbräuchliche Verwendung der Travel Industry Card entstehenden Schäden. Mitarbeiter/innen von DRV-Mitgliedsunternehmen erhalten die TIC zu Sonderkonditionen.  (siehe Punkt 7 „Preise“)

4. Beantragung der Travel Industry Card

Für die Beantragung der Travel Industry Card muss das Online-Antragsformular vollständig ausgefüllt und ein Foto  des Antragstellers hochgeladen werden. Sollte kein Bild hochgeladen werden können, kann ein Foto unter der Auswahl „Scanservice “ per  Post an die DRV Service GmbH geschickt werden. Für den „Scanservice“ wird eine Bearbeitungspauschale von 6,00 Euro pro Bild erhoben. Im Online-Antragsformular müssen alle als Pflichtfeld gekennzeichneten Angaben vom Antragsteller ausgefüllt werden. Bei Einzelkartenbestellungen: Im Bereich „Ansprechpartner“ sind die Angaben  zur  zuständigen Geschäftsführung/Büroleitung / Personalabteilung einzutragen. Im Bereich „Email des Vorgesetzten“ ist die Emailadresse der Geschäftsführung/Büroleitung / Personalabteilung anzugeben. Bei Sammelbestellungen: Im Bereich „Ansprechpartner“ sind die Angaben  zurlegitimierten Person für die Bestellung der Travel Industry Cards einzutragen. Im Bereich „Emailadresse für eventuelle Nachfragen“ wird die Emailadresse dieser befugten Person angegeben. An diese Emailadresse erfolgt die weitere Korrespondenz für den laufenden Antrag. Der Antragsteller kann zur Korrektur seiner Angaben, zur Löschung oder zum Zurücksetzen des gesamten Online-Antrages eine Email an  ausweise​[at]​drv-service.de  schicken. Der Antragsteller erhält vor Bestätigung des Antrages durch Betätigung des Buttons  „zahlungspflichtig bestellen“ nochmals eine Auflistung aller anfallenden Kosten. Mit der Bestätigung des Online-Antrages über den Button „zahlungspflichtig bestellen“ bietet der Antragsteller der DRVS den Abschluss eines Vertrages über den Erwerb der Travel Industry Card verbindlich an. Die Übermittlung des Online-Antrags für die Travel Industry Card durch Bestätigung des Buttons „zahlungspflichtig bestellen“ begründet keinen Anspruch des Antragstellers auf das Zustandekommen eines Vertrages entsprechend seiner Bestellung. Nach Stellung des Kartenantrages bei der DRVS erhält der Antragsteller eine Bestätigung über den Eingang des Antrages per Email. Diese stellt noch keine Annahme des Vertragsangebotes dar. Zeitgleich erfolgt per Email der Versand eines Legitimationslinks an die Geschäftsführung /Büroleitung / Personalabteilung zur Prüfung und  Bestätigung der im Antrag gemachten Angaben. Der Antragsteller versichert, dass die von ihm angegebene Person tatsächlich zur Legitimation des Antrages befugt ist. Mit Bestätigung der Antragstellerdaten und Freigabe des Legitimationslinks bestätigt die Geschäftsführung /Büroleitung / Personalabteilung die  Richtigkeit der gemachten  Angaben bezüglich Tätigkeitsbereich und der angegebenen Emailadresse des Antragstellers sowie dessen Betriebszugehörigkeit. Nach Bestätigung des Legitimationslinks durch die Geschäftsführung /Büroleitung / Personalabteilung wird der Antrag von der DRVS geprüft. Korrekturen an den Antragsdaten können der DRV Service GmbH über die Email:  ausweise​@​drv-service.de  mitgeteilt werden. Bei Erstbeantragung muss ein Nachweis für eine aktive touristische Tätigkeit bei der DRVS vorgelegt werden. Entsprechende Nachweise (z.B. Gewerbeanmeldung, Handelsregisterauszüge, Provisionsabrechnungen, Ausbildungs- und Arbeitsverträge bzw. Bestätigungen des Arbeitgebers, Unternehmensausweise) werden über eine Up-Load-Funktion im Legitimationslink hochgeladen. Bei nichtausreichenden Informationen behält sich die DRVS vor, weitere Nachweise anzufordern oder ggf. Rücksprache zur Beantragung mit dem jeweiligen Unternehmen zu halten. Studenten benötigen für die Legitimation eine aktuelle Immatrikulationsbescheinigung. Der Vertrag kommt erst zustande, wenn der DRVS alle Unterlagen und Nachweise vollständig vorliegen, diese geprüft und durch den Versand der Rechnung per Email akzeptiert wurden. Liegen alle Unterlagen vollständig vor und wurde der Antrag durch die DRVS akzeptiert, erfolgt der Versand der Rechnung per Email an die angegebene Rechnungsadresse (Unternehmen bzw. den Antragsteller). Dies stellt die Annahme des Vertragsangebotes durch die DRVS dar. Mit Versand der Rechnung per Email erhält der Antragsteller zusätzlich eine vorläufige Karte als PDF.

5. Gültigkeit

Die Travel Industry Card ist ab Ausstellungsdatum zwei Jahre gültig. Der Studenten- bzw. Auszubildendenausweis ist ein Jahr gültig.

6. Zahlungsbedingungen

Die Zahlung erfolgt immer im Voraus vor Kartenversand per Überweisung nach Rechnungsstellung an: DRV Service GmbH,  Commerzbank Berlin, Kto-Nr. 011 86 188 01, BLZ 100 800 00, IBAN: DE36 1008 0000 0118 6188 01, SWIFT/BIC DRESDEFF100. Verwendungszweck: TIC / Firmenname / Name des Antragsstellers / Rechnungs-Nr./Auftragsnummer

7. Preise (inkl. Mehrwertsteuer)

Ersatzausweise im Falle von Verlust, Diebstahl, Heirat sowie Adress- und sonstige nachträgliche Änderungen kosten 12,50 €. Voraussetzung für die Beantragung einer Ersatzkarte ist, dass die bisherige Travel Industry Card noch mindestens zwölf Monate gültig ist. Ist diese Voraussetzung nicht erfüllt kann nur eine Neukarte beantragt werden. Die Gültigkeitsdauer des Ersatzausweises entspricht der des ursprünglichen Ausweises.

Bei Antragstellung bestätigt der Antragsteller bzw. das Unternehmen in Form entsprechender Legitimationsunterlagen, dass sich die im Antrag genannte Person zum Zeitpunkt der Antragstellung in einem ungekündigten Arbeitsverhältnis befindet.  Diese Bestätigung dient maßgeblich dazu, dass Anträge durch die DRVS bewilligt werden, wenn die entsprechenden Zugangsvoraussetzungen laut Kundengruppendefinition erfüllt werden. Bei Ausscheiden einer Person aus einem Unternehmen vor Ablauf der Kartengültigkeit von 12 bzw. 24 Monaten, besteht kein Anspruch des Karteninhabers auf Rückerstattung oder Differenzerstattung des Kaufpreises. 

8. Wie kann ich die Travel Industry Card verlängern?

Eine automatische Verlängerung der Travel Industry Card erfolgt nicht. Wurde die bestehende Karte als Einzelkarte bestellt, so erhält der Karteninhaber 4 Wochen vor Ablauf der Gültigkeit eine Benachrichtigung per Email. In dieser Email sind die aktuellen Kartendaten sowie das verwendete Foto  aufgeführt. Diese Daten können vom  Karteninhaber geprüft bzw. geändert werden. Ebenfalls ist der Austausch des Fotos innerhalb dieses Prozesses möglich. Sind alle Daten korrekt erfasst und werden durch den Karteninhaber durch Bestätigung des in der Email hinterlegten Links freigegeben, erfolgt automatisch der Versand eines Legitimationslinks an die Geschäftsführung /Büroleitung / Personalabteilung zur Prüfung und  Bestätigung der im Antrag gemachten Angaben und der Betriebszugehörigkeit des Antragstellers. Resultiert eine bestehende Karte aus einer Sammelbestellung erfolgt die Mitteilung per Email 4 Wochen vor Ablauf der Karte an den eingetragenen Ansprechpartner, der bei der aktuellen Karte eingetragen wurde. Durch Bestätigung des Legitimationslinks durch die Geschäftsführung /Büroleitung / Personalabteilung wird der Verlängerungsantrag an die DRVS übermittelt. Wurde der Antrag durch die DRVS geprüft und akzeptiert, erfolgt der Versand der Rechnung per Email an die angegebene Rechnungsadresse (Unternehmen bzw. den Antragsteller). Dies stellt die Annahme des Vertragsangebotes durch die DRVS dar. Mit Versand der Rechnung per Email erhält der Antragsteller zusätzlich eine vorläufige Karte als PDF.

9. Bearbeitungsdauer

Die Bearbeitungszeit beträgt etwa zwei Wochen. Die Zusendung der Karte erfolgt per Post an die angegebene Unternehmensanschrift, unter der der Antragsteller beschäftigt ist. Eine abweichende Lieferanschrift kann im Beantragungsprozess angegeben werden. Für die beschleunigte Bearbeitung innerhalb von ca. einer Woche erheben wir zusätzlich eine Bearbeitungsgebühr in Höhe von 6,50 € pro Karte. Hierzu kann im Online-Antrag „Express“ ausgewählt werden. In jedem Fall erfolgt der Versand der Karte jedoch erst nach vollständigem Zahlungseingang. Im Falle des Nichterhaltes der Karte nach Antragstellung und Begleichung der Rechnung durch den Antragsteller verbleiben sechs Wochen um den Nichterhalt bei der DRV Service GmbH zu melden. Nach Fristverstreichung behalten wir uns vor, 12,50 Euro für die erneute Ausstellung der Karte in Rechnung zu stellen.

10. Haftung

Für die Richtigkeit und Vollständigkeit aller Angaben auf dem Antragsformular haftet der Antragsteller. Der Antragsteller versichert, dass er selbst die auf dem eingereichten Foto abgebildete Person und er berechtigt ist, das Foto für die Travel Industry Card zu verwenden. Bei Sammelbestellungen versichert der Antragsteller, dass die eingereichten Fotos die Personen abbilden, für welche die Karten beantragt werden und der Antragsteller sämtliche für die Verwendung der Fotos notwendigen Einwilligungen eingeholt hat.

11. Gewährleistung

Für einen Mangel an der Travel Industry Card selbst, gelten die gesetzlichen Vorschriften. Die DRVS übernimmt jedoch keine Gewähr für die in Anspruch genommenen Vorteilsangebote. Diese erbringt der jeweilige Leistungsträger/Kooperationspartner gegenüber dem Karteninhaber im eigenen Namen. Die DRVS haftet daher nicht für Pflichtverletzungen der jeweiligen Partner im Rahmen ihrer Leistungserbringung.

12. Widerrufsbelehrung

Für die auf den Erwerb der Travel Industry Card gerichtete Vertragserklärung besteht kein gesetzliches Widerrufsrecht, da die Karte individuell für den Antragsteller hergestellt wird (§ 312g Abs. 2 Nr. 1 BGB). Der Antragsteller hat jedoch die Möglichkeit, den Antrag gem. Ziffer 13 dieser Nutzungsbedingungen kostenfrei zu stornieren.

13. Stornierung der Beantragung

Kostenfreie Stornierungen von Anträgen können nur schriftlich an die Emailadresse  ausweise​@​drv-service.de  innerhalb von zwei Wochen nach Antragsstellung akzeptiert werden.

14. Rücktritt durch die DRVS

Sofern der DRVS nach Vertragsschluss bekannt wird, dass der Antragsteller in seinem Antrag vorsätzlich oder fahrlässig falsche Angaben zu seiner Person, insbesondere zu seiner Berechtigung gemäß Ziffer 3 dieser Nutzungsbedingungen gemacht hat, kann die DRVS unabhängig von einem etwa bestehenden Anfechtungsrecht, innerhalb angemessener Frist nach Bekanntwerden dieser Tatsache, vom Vertrag zurücktreten.

15. Rechtswahl

Für sämtliche Rechtsbeziehungen aus dem Vertragsverhältnis zwischen der DRVS und dem Antragsteller gilt deutsches Recht unter Ausschluss des UN-Kaufrechts. Sofern der Antragsteller Verbraucher ist, gilt diese Rechtswahl nur insoweit, als dadurch nicht der gewährte Schutz durch zwingende Bestimmungen des Rechts des Staates, in dem der Verbraucher seinen gewöhnlichen Aufenthalt hat, entzogen wird.

16. Gerichtsstand

Gerichtsstand für alle Streitigkeiten aus oder in Zusammenhang mit dem Vertrag über die Travel Industry Card ist Sitz der DRVS, sofern der Antragsteller Kaufmann ist.

17. Datenschutz

Bei Anbahnung, Abschluss, Abwicklung und ggf. Rückabwicklung des Vertrages werden von der DRVS Daten im Rahmen der gesetzlichen Bestimmungen erhoben, gespeichert und verarbeitet. Die personenbezogenen Daten, die der Antragsteller bei einer Bestellung mitteilt, wie insbesondere die Pflichtangaben Name, Anschrift und Email-Adresse sowie bei zusätzlicher Angabe der freiwilligen Daten gegebenenfalls auch Geburtsdatum, Mobilnummer und Beschäftigungsdatum werden nur zur Korrespondenz mit ihm und für Zwecke der Vertragsdurchführung und –abwicklung verarbeitet. Sofern der Antragsteller in den Erhalt eines Newsletters des DRV oder der DRVS eingewilligt hat, wird seine Email-Adresse auch für diesen Zweck verwendet.

Weitergabe an Dritte

Die DRVS übermittelt die Daten an die vom Antragsteller angegebene Geschäftsführung/Büroleitung/Personalabteilung im Rahmen des Legitimationsprozesses. Ansonsten erfolgt keine Weitergabe an Dritte. Die DRVS übermittelt die Daten auch an das mit der Lieferung/Zustellung der Travel Industry Card beauftragte Unternehmen, soweit dies notwendig ist. Zur Abwicklung von Zahlungen gibt die DRVS die Zahlungsdaten an das mit der Zahlung beauftragte Kreditinstitut weiter. Eine darüber hinausgehende Übermittlung personenbezogener Daten für Zwecke der Werbung und Marktforschung an andere Partner oder sonstige Dritte erfolgt nicht, es sei denn, dass die DRVS dazu gesetzlich verpflichtet wäre oder der Antragsteller vorher ausdrücklich eingewilligt hat. Soweit die DRVS zur Durchführung und Abwicklung von Verarbeitungsprozessen Dienstleistungen Dritter in Anspruch nimmt, werden die Bestimmungen des Bundesdatenschutzgesetztes eingehalten.

Dauer der Speicherung

Personenbezogene Daten, die der DRVS im Rahmen der Bestellung der Travel Industry Card oder der Anmeldung zum Newsletter mitgeteilt worden sind, werden nur so lange gespeichert, bis der Zweck erfüllt ist, zu dem sie ihr anvertraut wurden. Es sei denn aufgrund handels- und steuerrechtlicher Aufbewahrungsfristen ist eine darüber hinausgehende Speicherung bestimmter Daten erforderlich.

Auskunfts- und Widerspruchsrechte

Wenn der Antragsteller mit der Speicherung seiner personenbezogenen Daten nicht mehr einverstanden ist oder diese unrichtig geworden sind, kann er gegenüber der DRVS im Rahmen der gesetzlichen Bestimmungen die Löschung, Korrektur oder Sperrung seiner Daten verlangen. Ausgenommen von der Löschung sind Daten, deren Löschung gesetzliche und/oder vertragsgemäße Aufbewahrungsfristen entgegenstehen, sowie Daten, die für die Vertragsbegründung, -durchführung und – abwicklung erforderlich sind oder die für Zwecke der Abrechnung gespeichert werden müssen. Auf Wunsch erhält der Antragsteller auch jederzeit unentgeltliche Auskunft über alle über ihn gespeicherten personenbezogenen Daten. Die Einwilligung in den Erhalt des Newsletters kann jederzeit widerrufen werden, z.B. per Klick auf den im Newsletter enthaltenen Link oder an die unten angegebene Adresse. Fragen zur Erhebung, Verarbeitung oder Nutzung personenbezogener Daten sowie das Verlangen nach Auskünften, Berichtigung, Sperrung oder Löschung von Daten sind zu richten an: DRV Service GmbH, Lietzenburger Str. 99, 10707 Berlin, Tel. 030 300 2300-60, Email:  ausweise​@​drv-service.de

travel industry card verloren

  • Antragsformular (für Neu- und Verlängerungskarten)
  • Antragsformular für Studierende
  • TIC als Incentive
  • Datenschutz

Ingeniousgermany.com

Travel Industry Card Germany

Travel Industry Card Germany

Travel Industry Card Germany (TIC)

The travel industry card (TIC) Germany is a prepaid, rechargeable card that allows travelers access to discounts from hotels, restaurants, car rental and other service providers in Germany. Whether traveling alone or as a group, TIC provides the perfect cost-savings solution. The savings provided by the TIC can be substantial, and travelers can use the card anywhere that accepts it, ensuring they get the best rate for their needs.

The travel industry card is available in different versions: a prepaid, reloadable credit card and a physical card. The prepaid version allows the user to “top up” their account by adding funds to the card. The physical card is a card issued by a bank, loaded with money that can be used to purchase goods or services. The card may be used anywhere that accepts major credit cards, including locations outside of Germany.

Features of Travel Industry Card (TIC)

The travel industry card is different from a typical debit or credit card because it offers additional features. It includes separate prepaid balance control, real-time account management, online transaction record tracking and more. As an additional feature of the card, travelers can also receive exclusive promotional offers from merchants that accept the TIC.

Travel Industry Card Germany

One of the most attractive features about the TIC is its flexibility. It allows travelers to pay for travel products and services with a single card, thus eliminating unnecessary currency exchange. Travelers can also add their own funds to the card, meaning they can make payments from multiple sources. The card also provides security and fraud protection, and allows travelers to access special offers and discounts at multiple locations.

In addition to its flexibility, the TIC also provides added convenience to travelers. As a card, it is easy to transport, and users don’t have to worry about transporting large amounts of cash. Plus, using the card doesn’t require travelers to have a German bank account, meaning there are no bank fees associated with it.

The travel industry card is accepted at a wide variety of locations in Germany, including hotels, stores, restaurants, car rental services, and more. Additionally, travelers can use the card at select locations outside Germany. The card is also accepted at most major airports in Germany.

Benefits of Using TIC in Germany

The travel industry card has many benefits to offer travelers in Germany. It helps travelers avoid costly exchange rates, as it’s accepted in multiple currencies. Also, the travel industry card provides added security and fraud protection from the moment it’s activated. Finally, the card provides a variety of discounts and exclusive offers that cannot be found anywhere else.

Travel Industry Card Germany

Travelers can save money with the TIC in many ways. For example, the card offers discounts on hotel rooms, car rentals, restaurants, and other services. With the card, travelers can also save time, as they don’t need to look for a currency exchange or wait in line for travel tickets. Additionally, the travel industry card can be used to automatically pay for travel services, such as tickets, hotel stays, and car rentals.

The travel industry card is also beneficial for travelers wanting to maximize their spending power while abroad. With the card, travelers can better track and manage their spending, as well as enjoy additional discounts and offers. Plus, because it can be used to purchase goods and services outside of Germany, it can also be used to make purchases in other countries.

Ensuring Safety and Security when using TIC

Using the travel industry card is secure and easy, but travelers should still take certain measures to ensure their safety. Before using the card, travelers should always check their daily or weekly transaction history, to ensure all the transactions are correct. Additionally, travelers should always keep their PIN code confidential, and never share it with anyone. Finally, travelers should never give their debit or credit card details to anyone, even if they are asked to do so.

In the event that a traveler does experience any issues with their card, they should contact the bank that issued the travel industry card immediately. The bank may be able to provide assistance, such as canceling the card and issuing a new one. Travelers should also be sure to report the issue to the credit card company or other payment processor, if applicable.

Advantages and Disadvantages of TIC

Travel Industry Card Germany

The travel industry card has various advantages, but there are also some drawbacks that travelers should consider before using it. The primary advantage of the TIC is that it provides discounts and exclusive offers that make traveling more affordable. It also provides travelers with added convenience, as they don’t need to worry about exchanging money. Plus, the card is easy to use and accepted at a variety of locations.

However, there are some disadvantages of using the travel industry card. The card does not cover all travel expenses, and travelers should check their balance before making a purchase. Additionally, the card may not be accepted in some foreign countries, and travelers may not be able to use it to make certain purchases, such as car rentals. Finally, the card may have additional fees associated with it, such as a fee for withdrawing cash.

Choosing a TIC provider

When choosing a travel industry card provider, travelers should consider a few factors. The provider should offer discounts or exclusive offers that meet the traveler’s needs. Additionally, travelers should ensure that the provider offers reliable customer service, as well as a secure and easy-to-use platform. Finally, travelers should compare fees and charges, as some providers may charge higher fees than others.

Overall, the travel industry card is a convenient and secure way to pay for travel products and services in Germany. With its wide range of discounts and offers, it’s the perfect way to save money and time. Travelers should, however, consider the advantages and disadvantages of using the card before signing up with a provider, to ensure they are getting the best deal.

Foreign Currencies Accepted with TIC

Travel Industry Card Germany

The travel industry card is accepted in foreign currencies, allowing travelers to save money when paying in a different country. However, travelers should take into account that the currency exchange rate used with the card may be lower than the prevailing bank rate. Additionally, travelers should check with their card issuer for details on the accepted currencies, as each provider may have different offerings.

In addition to regular foreign currencies, the travel industry card also accepts cryptocurrencies. By using cryptocurrencies, travelers can have access to a wider range of options, and can also save money by avoiding costly bank exchange rates. Furthermore, by using cryptocurrencies, travelers can also benefit from the added security they offer.

Using a travel industry card is a great way for travelers to save money while traveling in Germany. By using the card, travelers can make the most of their travels without having to worry about high fees or exchange rates. Additionally, travelers should take the time to research their options and compare providers, so they can get the best deal possible for their travels.

TIC vs. Regular Credit Cards

Choosing between a travel industry card and a regular credit card may come down to personal preference. Regular credit cards can offer more spending flexibility, but they may also be subject to higher charges and fees, as well as a lack of discounts. On the other hand, a travel industry card can offer discounts on travel expenditures, plus added convenience.

Travel Industry Card Germany

Ultimately, the best option for travelers will depend on their individual needs and preferences. If travelers are looking for a secure and easy way to pay for travel expenses, they should consider using a travel industry card. However, if they’re looking for more spending flexibility and access to other services, they may want to consider using a regular credit card.

Additional TIC Benefits and Features

Aside from offering discounts and exclusive offers, the travel industry card can also provide additional benefits for travelers. For example, some cards may offer travel insurance, allowing travelers to cover their expenses in the event of unforeseen circumstances. Other cards may offer rewards points, allowing travelers to earn and redeem points for discounts and services.

Travelers may also be able to access other services and features with the travel industry card. Some cards offer personal concierge services, allowing travelers to get assistance with their travel plans. Additionally, some cards may offer 24-hour global assistance, meaning travelers can get assistance even while they’re abroad.

Overall, the travel industry card is an excellent way for travelers to save money and time while traveling in Germany. With its wide range of benefits and features, travelers can enjoy the best of both worlds – they can save money and take advantage of unique offers, plus they don’t have to worry about carrying large amounts of cash or dealing with currency exchange rates.

Jessica Stewart

Jessica Stewart

Jessica T. Stewart is an experienced writer and researcher with a passion for exploring German culture and history. Through her writing, Jessica hopes to bridge the gap between German and English-speaking cultures and foster greater understanding of Germany's rich history.

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What we know about the computer update glitch disrupting systems around the world

Bobby Allyn

Bobby Allyn

Headshot of Brian Mann

Bill Chappell

Fatima Al-Kassab

A Crowdstrike office in Sunnyvale, Calif. An overnight outage was blamed on a software update that the cybersecurity firm sent to Microsoft corporate customers, including many airlines.

Microsoft, which hosts cloud services with businesses and governments, said it was grappling with service outages after a glitch triggered by software distributed by cybersecurity firm CrowdStrike. Haven Daley/AP hide caption

A technological meltdown left employees of airlines, banks, hospitals and emergency services around the world staring at the dreaded “blue screen of death” on Friday as their computers went inert in what is being described as a historic outage.

“This is basically what we were all worried about with Y2K, except it's actually happened this time,” internet security analyst Troy Hunt said via X .

Security experts race to fix critical software flaw threatening industries worldwide

Security experts race to fix critical software flaw threatening industries worldwide

From continent to continent, Microsoft users reported being suddenly knocked offline, and the culprit was determined to be cybersecurity company CrowdStrike, which says one of its routine software updates malfunctioned.

“CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts,” the company said in a statement.

Customers using Mac and Linux operating systems were not affected, CrowdStrike said.

When the faulty update crashed computer systems, scores of airport travelers were stranded, hospital appointments were delayed and live news broadcasts were cut short.

How big is the outage?

It is massive, far-reaching and sudden.

Some computer problems cascade, creating ripples of failures. But in this case, the flaw permeated Microsoft systems worldwide nearly immediately. The company says its Windows 365 Cloud PCs, apps and services were affected.

Microsoft remains the dominant desktop operating system worldwide, with more than 72% market share, according to the Statcounter website . The CrowdStrike problem does not directly affect all of those machines: its security software is mainly used by businesses and large organizations. The company says its customers include 43 U.S. states and nearly 300 companies in the Fortune 500.

Hundreds of thousands of Microsoft outages were reported on Friday, according to Downdetector , the website that tracks outages based on users’ reports.

In 16 hours, 311,000 global outage reports came in, Michelle Badrian, senior communications manager at Ookla, which owns Downdetector, told NPR. Of that figure, she added, 58,000 reports were from the U.S., 26,000 from the U.K., and 20,000 from India. Large numbers of reports also came in from Germany, Canada and Australia.

There are signs that relief is on the way: Badrian said that as of midday Friday ET, “we are observing report volumes declining both for Microsoft services and for all services overall.”

While server-related outages are common, the scale of the CrowdStrike disruption was astonishing to many tech observers.

“This IT outage is a stark reminder of how dependent we are on technology and many other things that happen behind the scenes that most of us are unaware of,” said Louisville-based tech executive Adam Robinson on X . “Modern society and the many comforts we enjoy is a fragile thing.”

Passengers wait in front of check-in counters at the capital's Berlin Brandenburg Airport, in Schönefeld, Germany, on Friday after a widespread technology outage disrupted flights, banks, media outlets and companies around the world.

Passengers wait in front of check-in counters at the capital's Berlin Brandenburg Airport, in Schönefeld, Germany, on Friday after a widespread technology outage disrupted flights, banks, media outlets and companies around the world. Christoph Soeder/AP/DPA hide caption

What about air travel?

More than 2,000 flights originating or landing in the U.S. were canceled as of noon ET Friday, and more than twice that number were delayed, according to the FlightAware tracking site.

Delta Airlines, United Airlines and American Airlines announced they were resuming some or all of their scheduled flights after initially being grounded when the problem struck their systems. The airlines also said they were issuing waivers to affected customers.

Amsterdam’s Schiphol Airport — a major hub for long-distance flights — said a "global system failure" impacted incoming and outgoing flights on one of the busiest days of the year.

Landings at Zurich airport were suspended and flights in Hungary disrupted.

Spanish airport operator Aena reported a computer systems “incident” at all Spanish airports that it said could cause delays.

What other kinds of services went offline?

In some states, including Alaska and Ohio , 911 phone lines were down.

The U.K.’s National Health Service has been widely affected. The NHS said Friday that doctors’ appointments and patient records had been affected but that there was no known impact on emergency services. The BBC reported that two-thirds of doctors’ practices in Northern Ireland had been affected, with doctors unable to access patient records, generate prescriptions or see the result of laboratory tests.

In Germany, some hospitals canceled non-emergency operations.

Broadcasters around the world were also affected. In France and Australia , live television broadcasts were knocked offline.

Sky News, a major U.K. news channel, was off air for a time on Friday morning. It later returned, but without “ full capabilities , ” its chairman, David Rhodes, said on X Friday afternoon. A post on Australia’s ABC News website said the broadcaster was experiencing a “major network outage.”

The London Stock Exchange’s news service stopped working. Shipping in the Baltic was also impacted, with the container hub of Gdansk in Poland hit by major disruptions.

How do people fix their computers?

CrowdStrike says the problem was not a cyberattack, but rather a software glitch. The company said that after identifying the issue, it withdrew the "problematic channel file" that was affecting customers' systems.

Because of that move, if a Windows system with CrowdStrike's Falcon sensor was brought online after 1:27 a.m. ET Friday , the company said, it wouldn't be affected.

It also published a workaround that involves booting a Windows machine in a recovery environment, deleting a single file in the CrowdStrike directory, and restarting.

An airport information screen displays an error message rather than travel information at San Francisco International Airport on Friday, after a computer problem unraveled systems in the U.S. and dozens of other countries.

An airport information screen displays an error message rather than travel information at San Francisco International Airport on Friday after a computer problem unraveled systems in the U.S. and dozens of other countries. Talia Smith/NPR hide caption

What is CrowdStrike?

It’s a U.S. cybersecurity firm based in Austin, Texas. The company went public in 2019 and is currently in the S&P 500 index. As of early July, CrowdStrike’s stock had been riding months of gains. But share prices fell sharply in early trading Friday.

“This is clearly a major black eye for CrowdStrike,” said WedBush analyst Dan Ives.

CrowdStrike made headlines in 2016, when the company was hired by the Democratic National Committee to investigate a breach of its data systems . CrowdStrike determined that the hack was a case of foreign interference — the work of Russian-backed hacking groups.

The company’s marquee product is its “Falcon” cybersecurity software — and it traced the current problem to a change in a sensor in that system. That also helps explain how and why the resulting failures might have spread so quickly: Rather than being stored locally, the Falcon security platform “is 100% cloud-based.”

The company apologized for the outages on Friday, stating, "We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption."

This is a developing story and will be updated.

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What We Know About the Global Microsoft Outage

Airlines to banks to retailers were affected in many countries. Businesses are struggling to recover.

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By Eshe Nelson and Danielle Kaye

Eshe Nelson reported from London and Danielle Kaye from New York.

Across the world, critical businesses and services including airlines, hospitals, train networks and TV stations, were disrupted on Friday by a global tech outage affecting Microsoft users.

In many countries, flights were grounded, workers could not get access to their systems and, in some cases, customers could not make card payments in stores. While some of the problems were resolved within hours, many businesses, websites and airlines continued to struggle to recover.

What happened?

A series of outages rippled across the globe as information displays, login systems and broadcasting networks went dark.

The problem affecting the majority of services was caused by a flawed update by CrowdStrike , an American cybersecurity firm, whose systems are intended to protect users from hackers. Microsoft said on Friday that it was aware of an issue affecting machines running “CrowdStrike Falcon.”

But Microsoft had also said there was an earlier outage affecting U.S. users of Azure, its cloud service system. Some users may have been affected by both. Even as CrowdStrike sent out a fix, some systems were still affected by midday in the United States as businesses needed to make manual updates to their systems to resolve the issue.

George Kurtz, the president and chief executive of CrowdStrike, said on Friday morning that it could take some time for some systems to recover.

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How a Software Update Crashed Computers Around the World

Here’s a visual explanation for how a faulty software update crippled machines.

What was affected?

It is more apt to ask what was not affected. Everything from airlines to banks to health care systems in many countries was hit.

In Australia, passengers were stuck in long lines at Sydney airport as information screens went blank, and programming was disrupted at the national broadcaster. Airports in Britain, Germany and Taiwan had long delays at check-ins and flights were delayed or canceled. At an airport in South Korea, handwritten boarding passes were being slowly handed out.

How the airline cancellations rippled around the world (and across time zones)

Share of canceled flights at 25 airports on Friday

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50% of flights

Ai r po r t

Bengalu r u K empeg o wda

Dhaka Shahjalal

Minneapolis-Saint P aul

Stuttga r t

Melbou r ne

Be r lin B r anden b urg

London City

Amsterdam Schiphol

Chicago O'Hare

Raleigh−Durham

B r adl e y

Cha r lotte

Reagan National

Philadelphia

1:20 a.m. ET

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Flights continued to be disrupted at some U.S. airports into the morning because of the cascading effect of flight delays and cancellations. The Federal Aviation Administration said in a statement that ground stops and delays would be “intermittent” at some airports as airlines grapple with residual technology issues.

The outage affected emergency 911 lines in multiple states, the U.S. Emergency Alert System said on social media — but most if not all of the emergency system problems appeared to be resolving themselves by midmorning.

A few hospitals in Germany said they would cancel elective procedures; and in Britain, some doctors in the National Health Service were unable to gain access to systems. Kaiser Permanente, a medical system that provides care to 12.6 million members in the United States, said all of its hospitals’ systems were affected, and it activated backup systems to keep caring for patients.

At some banks, including JPMorgan Chase, there were delays in processing trades because bankers could not log into their work systems. TD Bank, the 10th largest in the United States, said customers complained that they could not access their online accounts.

But the problems were not uniform. London’s Heathrow Airport said that its flights were still operating. The London Stock Exchange said that it could not publish news updates but the exchange, where trades take place, was working as normal. The auction system at the Norwegian central bank was briefly interrupted, but other major central banks, the European Central Bank and Bank of England, said there was no effect on their systems.

In some cases, issues were resolved relatively quickly. In Ukraine, Sense Bank and the mobile operator Vodafone reported brief problems with their services. At Dubai International Airport, two airlines switched to alternative systems, allowing operations to resume.

Major grocery chains in the United States appeared largely unaffected, with most stores operating as usual. But the world’s biggest logistics companies, including United Parcel Service and FedEx, did report disruptions, causing delivery delays in some regions. A spokesman for UPS said the company’s computer systems in the United States and Europe were affected.

Who’s to blame?

Mr. Kurtz said CrowdStrike took responsibility for the software bug, sent in a system update, that caused the outage. He said in a post on X that Mac and Linux users were not affected.

The incident was not a cyberattack, Mr. Kurtz said, adding that customers remain “fully protected.” But Mr. Kurtz warned on NBC’s “Today” show that the fix could take some time to put in place.

“We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption,” Mr. Kurtz said. Microsoft offered suggestions to users to help resolve the issue, including restoring backup systems.

While CrowdStrike is at fault for the software bug, J.J. Guy, chief executive of cybersecurity company Sevco, said poor resiliency of Microsoft’s operating system is to blame for extent of the damage.

“Bugs happen all the time and are unavoidable, the result of business complexity and technology,” Mr. Guy said. “But this became a catastrophic incident because of the remediation procedures. The resiliency of the operating system was not sufficient to mitigate the risk of that.”

Microsoft did not immediately respond to requests for comment on its operating system. The company’s chief executive, Satya Nadella, said in a post on X that Microsoft is working with CrowdStrike to offer customers technical guidance and bring systems back online.

Eshe Nelson is a reporter based in London, covering economics and business news for The New York Times. More about Eshe Nelson

Danielle Kaye is a business reporter and a 2024 David Carr Fellow, a program for journalists early in their careers. More about Danielle Kaye

CrowdStrike outage: How your plane, train and automobile travel may be affected

render of CrowdStrike outage

The CrowdStrike outage that hit early Friday morning and knocked out computers running Microsoft Windows has grounded flights globally.

Major U.S. airlines including United Airlines, American Airlines and Delta Air Lines have halted flight operations around the world. According to FlightAware, which is tracking the cancellations live , 7% of United Airlines flights, 8% of American Airlines flights and 12% of Delta flights have been canceled. By comparison, the airlines had canceled Thursday 3%, 4% and 1% of flights, respectively. 

FlightAware’s tracker also shows that, as of 6:30 p.m. ET, nearly 4,434 flights have been canceled today, with total flight delays surpassing 40,000. Not all of those cancellations and delays will be linked to the CrowdStrike outage.

U.S. Secretary of Transportation Pete Buttigieg, who addressed the widespread outage during an interview on CNBC , said that while the issue has been identified, his agency expects a “ripple or cascade effect” to continue today as airlines try to get their systems back to normal.

“These flights, they run so tightly, so back-to-back, that even after a root cause is addressed, you can still be feeling those impacts throughout the day,” said Buttigieg. “I will say we have no indication of an impact to our own systems, in terms of FAA operational systems like air traffic control, or most systems within the U.S. Department of Transportation, but as far as the airlines themselves, we’re going to definitely be expecting more there.”

Buttigieg also noted that shipping ports have been affected due to issues at gates letting trucks in and out.  Local California news  reported that at Long Beach and Los Angeles ports, shipments were disrupted and delayed amid the outage as hundreds of trucks were stuck waiting for cargo to be released or loaded.

The Federal Aviation Administration posted on X and Facebook that it is closely monitoring the issue, and that several airlines have requested assistance with ground stops until the issue is resolved. A ground stop is an air traffic control measure that slows or halts the flow of an aircraft coming into a given airport. 

“We continue to work closely with airlines as they work to resume normal operations,” wrote the FAA. “Ground stops and delays will be intermittent at various airports as the airlines work through residual technology issues. Contact the airlines for more information.”

According to the FAA’s website , airports like Boston Logan International Airport, Harry Reid International Airport in Las Vegas, Milwaukee Mitchell International, Charles M. Schulz-Sonoma County Airport and LaGuardia Airport in New York have closed to “non-scheduled transient general aviation aircraft, or flights that aren’t a part of a regular schedule (like charter or private flights) and aircraft that are just passing through and not based at the airport.”

Airports including Atlanta International, Detroit Metropolitan, Minneapolis Saint-Paul, Salt Lake City International Airport and Henry E. Rohlsen Airport in Saint Croix are experiencing ground delays due to unspecified reasons that could also be linked to the CrowdStrike outage. 

Airlines react to CrowdStrike outage

Virtually every airline has experienced communications issues due to the CrowdStrike outage, including global airlines such as Qantas , Air France , Ryanair , Air Asia , Air India and others. 

The FAA’s Air Traffic Control System Command Center posted Friday that all United Airlines flights regardless of destination and subs have been grounded due to a communication issue. 

United Airlines posted on its website that flights going in and out of the following airports today have been affected: Cleveland, OH (CLE); Newark, NJ (EWR); Frankfurt, Germany (FRA); Guam (GUM); Honolulu, HI (HNL); Washington, D.C. (IAD); Houston, TX (IAH); Los Angeles, CA (LAX); London, Great Britain (LHR); Orlando, FL (MCO); Chicago, IL (ORD); San Francisco, CA (SFO). 

A United spokesperson told TechCrunch that the issue affected many separate systems, including those used for calculating aircraft weight, checking in customers and phone systems at the airline’s call centers.

Frontier Airlines, an American ultra low-cost carrier, was also affected , but appears to have resumed, or is in the process of resuming, normal flight operations. Spirit Airlines, another budget airline, said the outage is impacting its reservations system and flight operations. 

“Due to the outage, we are currently unable to rebook Guests whose travel plans have been disrupted. We will assist these Guests as soon as possible when our vendor restores service,” Spirit posted on Facebook.

American Airlines also confirmed that a technical issue with a vendor impacted multiple carriers. The airline said as of 5 a.m. ET it has been able to “safely re-establish our operation.” However, current social media posts still show customers whose flights are canceled or continue to be delayed. 

Despite the fact that Delta was able to resume some flight departures , as of Friday afternoon, more than 1,200 Delta mainline and Delta Connection flights had been canceled due to the outage. Delta also said additional delays and cancellations are expected Friday and potentially through the weekend.

According to a ground delay alert from the FAA, Delta flights departing for Hartsfield-Jackson Atlanta International Airport are seeing an average delay of 174 minutes at the time of this writing. The delay affects departures from 30 airlines across the U.S. and Canada. 

Citi analyst Stephen Trent said that because the outage wasn’t the fault of the airlines themselves, he doesn’t believe there will be penalties for flight cancellations. 

“Today’s disruption should not have a material earnings impact as ​long as significant improvements continue throughout the day,” Trent said. 

Consumer rights

Most of the airlines with delayed or canceled flights are working on ways to help customers rebook their flights.

United, American Airlines and Delta have all waived change fees and fare differences for customers whose flights were canceled on Friday. Customers need to rebook today to take advantage of the waiver, and their new flights must be departing between Friday and July 25, 2024. Tickets also must be in the same cabin and between the same cities as originally booked.

The airlines told the DOT that they’d provide meals for customer delayed by three hours and hotel rooms for customers that have to wait overnight for a new flight. Delta also said on its website that it would provide meal vouchers and hotel accommodations to impacted customers.

Tomasz Pawliszyn, CEO of air passenger rights company AirHelp, said that passengers who have been affected by delays and cancellations should understand their rights and know what options are available to them during disruptions.

“Although this incident is beyond the control of airlines and airports, passengers still have certain rights under U.S. Department of Transportation (DOT) regulations,” Pawliszyn told TechCrunch. “The passengers are entitled to assistance from the airline. This can include rebooking on the next available flight and, in some cases, meal vouchers and accommodation if the delay extends overnight.”

Pawliszyn noted that the “right to care” is for all delays above two hours. He recommends that passengers retain all boarding passes and receipts for any expenses incurred during the delay, such as food, drink and accommodation, to facilitate any potential reimbursement claims

Trains largely unaffected by CrowdStrike outage

Most trains appear to be unaffected by the outage, including Amtrak, but some apps for managing train times are down. The New York City public transit system, the MTA, is still running, but the MTA app that shows subway and bus scheduling and route planning was down for much of the day. As of 6:30 pm ET, the MTA app was working again.  

Washington, D.C.’s Metro public transit system, however, was affected by the outage. As of 5:45 am ET, the service said that all Metrorail stations opened on time and service is running as scheduled. Buses are also operating as scheduled. 

Auto industry mildly affected

The outage has affected businesses around the world, including retailers, brokerage houses, media companies and more.

Automakers GM and Ford told TechCrunch their manufacturing operations were not affected by the outage and that their consumer-facing apps, which owners use to unlock and lock their vehicles and control other information, are working as normal. OnStar, the GM subsidiary that handles in-vehicle communications including emergency services, is also working as normal. 

Some automotive suppliers have been affected by the outage, including Magna, which is experiencing “varying levels of operational disruptions,” according to the company.

“Our dedicated IT teams are working closely with all effected providers to expedite recovery and ensure continuity of service across our locations,” Magna spokesperson Tracy Fuerst said in an email.  “We have also been in close contact with our customers and suppliers to mitigate any potential impact.”

Fuerst added that due to the quick response of its global IT team and providers the majority of its operations are now running. “We are getting closer to more stability which is expected yet today still,” she said.

CrowdStrike’s CEO, George Kurtz, confirmed that a defect in a software update for Windows hosts caused the outage. He ruled out a cyberattack, adding that the firm was rolling out a fix and that Mac and Linux hosts were not affected. 

This story is developing but was originally published at 8:22 a.m. PT. Article has been updated to include new information on flight delays and show that the MTA app is now working.

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Global IT outage, in New York

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Citi's global online tool, CitiManager ® , enables you to manage business expenses from anywhere around the globe from your computer or mobile device; you can view statements online, confirm account balances, sign up for email and SMS alerts, and much more. If you have not already signed up for the CitiManager ® tool, please log on to www.citimanager.com/login and click on the 'Self registration for Cardholders' link. From there, follow the prompts to establish your account.

For more information on the CitiManager ® tool, view our CitiManager ® Cardholder Quick Reference Guide .

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Reporting a lost or stolen travel card.

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This page provides information on how to report a lost or stolen Travel Card .

If your card is lost or stolen:

  • Contact U.S. Bank Customer Service Office at (800) 344-5696.
  • Report a stolen card to the local law enforcement agency.
  • Contact your fiscal officer and email [email protected]  indicating how the card or account number was compromised. Be sure to include the last 4 digits of the compromised card number in the email.

Note: The UC Davis Police should be contacted if a Travel Card is stolen on campus or used fraudulently on campus. In those cases, the cardholder should file a report with the police as soon as possible, in addition to completing the other steps outlined above.

If you received travel credit or a voucher for a canceled trip last year, it's time to read the fine print

Image: Travelers walk through the Salt Lake City International Airport on March 17, 2021.

With vaccination rates on the rise and cities reopening to visitors, millions of travelers who were issued credit or vouchers for trips that were canceled due to the pandemic are starting to pull up those emails and read the fine print. Many hopeful flyers are discovering their credits will expire before they get to use them — and others will find that the vouchers have restrictions that make them difficult to use.

When the pandemic hit, Vanessa Mumford-Minshull of Campbell, California, scrambled to cancel a multi-leg, multi-airline European trip for four people. She asked for refunds. Airlines automatically issued vouchers. “I sent an email saying, ‘I don’t want this,’ but got no answer,” said Mumford-Minshull, who spent days calling, writing, and documenting her efforts before finally getting refund help, thanks to her credit card company.

“With the vouchers, there were too many unknowns due to Covid-19,” she said. “I could have lost almost $4,000.”

While you should be able to use your travel credits or vouchers to book the same or a different itinerary, you will be shopping for your new tickets at new prices.

U.S. airlines, which recently received billions of dollars in a third round of federal pandemic funding relief, are holding what is estimated to be more than $10 billion in outstanding vouchers.

“Airlines don’t release the figures, but I can say with confidence there are more outstanding travel vouchers right now than have existed ever before, given the number of trips that got disrupted simultaneously because of the pandemic,” says Scott Keyes, founder of Scott’s Cheap Flights.

If you received airline travel credits or a voucher for a trip canceled due the pandemic, experts say to check the expiration date right away. If the expiration date has not passed and you do not have travel plans just yet, call and ask the airline to extend the date. Recent guidance from the Centers for Disease Control and Prevention to avoid travel, even if vaccinated, should mean airlines may be willing to do this.

“For those consumers who have unused vouchers, it's critical that they stay on top of this and be aware of the expiration dates,” said William McGee, aviation adviser to Consumer Reports, which logged more than 700 consumer complaints about vouchers and refunds in less than a week.

To help travelers figure out their options, McGee reviewed policies being offered by 10 U.S. carriers and found that the best and most transparent policy was from Allegiant Air , which set the expiration for its travel vouchers at two years from the initial date of purchase. Other policies are "confusing, and the expirations can vary greatly based on date of booking, date of travel, date of cancellation,” McGee said.

Current rules and policies for the other nine airlines can be found here: Alaska Airlines , American Airlines , Delta Air Lines , Frontier Airlines , Hawaiian Airlines , JetBlue Airways , Southwest Airlines , Spirit Airlines , and United Airlines .

While you should be able to use your travel credits or vouchers to book the same or a different itinerary, you will be shopping for your new tickets at new prices. And, as travel picks up and pent-up demand for travel increases, you may need to throw extra money in the pot to get the flights you want.

If you know where you want to go but are not sure when you will feel comfortable flying, some experts recommend using your travel credits to book a flight on an airline that is still offering free changes on all fares. While you will still have to pay the difference if the fare rises, you will at least be able to change dates without an extra fee and you won’t lose the value of your voucher, Keyes said.

Harriet Baskas is an NBC News contributor who writes about travel and the arts.

Global tech outage hits airlines, banks, health care and public transit

In the u.s., hundreds of flights were canceled friday morning and some public transit systems reported impacts..

A defective update from U.S. cybersecurity software company CrowdStrike crashed Microsoft Windows systems around the globe Friday . The tech outage disrupted operations across industries such as banks, hospitals and 911 call centers, plus grounded flights and hampered public transit systems and. Although a fix was deployed to restore most systems by the afternoon to return to normal, ripple effects may be felt throughout the weekend, experts warn. 

CrowdStrike , which advertises being used by over half of Fortune 500 companies, said one of its recent content updates had a defect that impacted Microsoft's Windows Operating System, adding the incident was "not a security incident or cyberattack."

"Earlier today, a CrowdStrike update was responsible for bringing down a number of IT systems globally," a Microsoft spokesperson said in a statement on Friday afternoon. "We are actively supporting customers to assist in their recovery."

The company's CEO, George Kurtz, apologized for the disruptions in a post on X, noting the issue has been identified and isolated and a fix has been deployed. CrowdStrike is "working with all impacted customers to ensure that systems are back up and they can deliver the services their customers are counting on." Meanwhile, Microsoft said, "the underlying cause has been fixed" and impacted Microsoft 365 apps and services have been recovered, though the company continues to monitor the issue.

Kurtz went on to warn in his statement, "We know that adversaries and bad actors will try to exploit events like this. I encourage everyone to remain vigilant and ensure that you’re engaging with official CrowdStrike representatives."

In the U.S., thousands of flights were canceled Friday morning . American Airlines, Delta Air Lines and United Airlines were among those who grounded flights less than an hour after Microsoft said it resolved a cloud-services-related outage that impacted several low-cost carriers.

“Every line is long,” said Chance Ortego, 31, whose flight to New York was canceled Friday morning.

Public transit systems in the U.S. also reported temporary impacts, but for the most part, trains and buses were running as scheduled. The Washington Metropolitan Area Transit Authority in Washington, D.C., said its "website and some of our internal systems are currently down," but trip-planning applications were later restored. In New York City, the Metropolitan Transportation Authority also said some of its MTA customer information systems were temporarily offline until around 5:30 p.m.

Around the world, the outages disrupted London's Stock Exchange, caused major train delays in the U.K., sent British broadcaster Sky News off air, forced medical facilities in Europe and the U.S. to cancel some services and caused disruptions at airports in Europe, Singapore, Hong Kong and India.

Widespread economic impact from the outage is expected to be small, even though many companies were still trying to resume full operations by the time the stock market closed.

Travel disruptions: Over 2,000 US flights canceled amid global IT outage

Developments:

◾ More than 5,000 flights were canceled globally as of 3:30 p.m. Eastern, about 4.6% of all scheduled commercial flights for the day, according to aviation analytics company Cirium.

◾ Some U.S. border crossings saw impacts amid the outage: Traffic stalled on the Ambassador Bridge, which connects Detroit with Windsor, Ontario, Canada, as well as at the Detroit-Windsor Tunnel, the Detroit Free Press reported . CBP One, the Customs and Border Patrol app, and the agency’s border wait times website, each appeared to experience outages.

◾ U.S. stocks closed lower on Friday, in the wake of the outage. CrowdStrike shares closed down 11.1% at $304.96, with analysts predicting the outage would cost the company money to fix and restore trust with its customers. It was the lowest close for the shares since May 2. Microsoft shares fared better, closing down only 0.74% at $437.11.

◾ Krispy Kreme gave away free doughnuts  Friday due to the global tech outage.

◾ Some Starbucks locations were reportedly taking only cash Friday, and customers reported being unable to use the coffee chain's mobile app.

◾ Some had a sense of humor through it , with workers who had to muddle through expressing their wishes for a digital snow day from the office − "Knock Teams out" − as the outage didn't equate to a work stoppage for all.

◾ Dubai International Airport said on X it was operating normally following "a global system outage that affected the check-in process for some airlines." It added the affected airlines "promptly switched to an alternate system, allowing normal check-in operations to resume swiftly."

CrowdStrike impact: How a global IT outage unraveled the world's tech

How the CrowdStrike outage played out throughout the day:

Portland issues emergency declaration

Portland, Oregon, Mayor Ted Wheeler issued an emergency declaration Friday over the tech outage, with a statement noting the outages are affecting city servers, employee computers and emergency communications.

Meanwhile, the Maryland Department of Emergency Management increased its state activation level from "normal" to "partial," citing the tech outage. A post on X says a "partial" activation is for incidents that require "significant monitoring or resources," with additional emergency operations staffing from other agencies, functions and supporting organizations.

- Bailey Schulz

What is CrowdStrike?

CrowdStrike is a popular cybersecurity software company created in 2012 by CEO George Kurtz, along with Dmitri Alperovitch, and Gregg Marston.

According to its website, CrowdStrike has the "world's most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise."

Alperovitch, CrowdStrike's former Chief Technology Officer, is a member of the Biden administration's Homeland Security Advisory Council , which is meant to provide advice and expertise to support decision-making "across the spectrum of homeland security operations."

- Gabe Hauari , Bailey Schulz

What caused the CrowdStrike outage?

According to an alert sent by CrowdStrike to its clients and reviewed by Reuters, the company's "Falcon Sensor" software caused Microsoft Windows to crash and display a blue screen, known informally as the "Blue Screen of Death." 

Kurtz said "there was an issue with a Falcon content update for Windows Hosts" but customers “remain fully protected,” according to a post on X . He also reiterated that Friday's outage "was not a security or cyber incident."

Anne Neuberger, deputy national security advisor for cyber and emerging technology, said she spoke to Kurtz Friday and confirmed the incident did not appear to be related to a cyber attack.

“At this point, we believe that it is an IT-related patch, an issue with that patch,” she said while speaking at the Aspen Security Forum in Colorado. "I think they're determining what went wrong there."

‘I’m just hoping to make it onto a flight’

Chance Ortego had reached the finish line of a nearly two-week work trip when he saw the news all air travelers dread: his flight was delayed. 

Ortego was in the AirTrain en route to his flight from San Francisco International Airport when he heard other travelers discussing the outage. After checking the status of his 7:05 a.m. Delta Air Lines flight to New York – which was pushed back nearly three hours – he rebooked another flight at 9:15 a.m. 

He later learned his original flight had been canceled. Ortego was among the thousands of passengers around the world facing delays, cancellations and problems checking in as airports and airlines were caught up in a massive IT outage that grounded U.S. flights early Friday. 

“I was already planning to sleep,” said Ortego, who works in health care. “Now I'm just hoping to make it onto a flight.” 

Inside the airport, there was more chaos than a typical travel day as airlines recovered from the outage. Many screens were blank except for an error message and airport personnel made announcements directing questions about flights to airlines.

All U.S. airlines issued travel waivers for those affected to easily rebook their plans. Those who opted to cancel can rest easy knowing the Department of Transportation classified the cancellations and delays as controllable, thus airlines are responsible for upholding the commitments they've made to customers when it comes to policies like rebooking or hotel and meal vouchers as the mess gets sorted out. 

- Nathan Diller

Impact on the economy

The outage isn’t expected to have any effect on the broader economy unless it persists for days.

“At this point, the IT outage is more a nuisance than an economic event,” says Mark Zandi, chief economist of Moody’s Analytics. “If it drags on into early next week, the economic damage will begin to mount.”

If the outage is limited to a day or two, canceled flights can be rebooked and banking transactions can be completed later.

“There is plenty of time for activity to be recovered over the remainder of the month,” says Jonathan Miller, senior U.S. economist at Barclays.

- Paul Davidson

Outage impacts US public transit websites, ticketing

Major cities were generally able to keep trains and busses running, but tech issues have been causing problems with ticketing and other tech systems, leading to delays in some cases.

The Washington, D.C., Metropolitan Area Transit Authority reported website and other tech issues, but said trains and buses were running as scheduled.

The Metropolitan Transportation Authority in New York City reported problems with "customer information systems" but said it's buses and trains were unaffected. The Port Authority of New York and New Jersey said it was not affected but urged riders who might be using public transit to any area airports to check with their airlines before traveling for updates.

New Jersey Transit said some of its ticketing machines may have been impacted but its buses and trains were, for the most part, running on time. Some trains were out of operation Friday due to repairs that had to be made because of the intense heat that blanketed the region all week.

The Chicago Tribune reported Friday morning that commuter rail lines were affected, though it noted traffic is typically lighter on Fridays than other days. Delays on some lines were as long as 45 minutes, the Tribune reported. Chicago Transit bus and rail service was not affected but some CTA customers were unable to add value to their payment cards via the app or machines overnight, but the issue has been resolved.

Some transit systems, including Metro Transit in Minneapolis and Cincinnati Metro reported temporary disruptions to websites, trip planners, social media and other applications but no impact to its bus or trains.

- Phaedra Trethan

Despite summer break, schools disrupted by IT issues

The CrowdStrike outage crashed some computers at colleges Friday and hampered a popular software for enrolling students in K-12 schools for the fall.

The University of Rochester, a private school in New York, told students to keep rebooting their systems until the problem was fixed. The University of Alabama’s technology office said its campus computers using Microsoft Windows crashed. Rutgers University and the University of Kentucky also reported disruptions. 

Despite the summer break, K-12 schools in Maryland and Kansas said they were having problems with PowerSchool, a widely used software for grading and student enrollment. An update posted to the company’s webpage Friday morning said the outage was impacting all its major products, including its enrollment feature. 

- Zachary Schermele

911 call centers disrupted

State and local law enforcement agencies across the country reported disruptions to 911 services after the outage hit.

National reports of 911 outages peaked at more than 100 on Friday just before 3 a.m. according to Downdetector .

Agencies in at least seven states reported temporary outages, including the St. Louis County Sheriff's Office and Faribault Police Department in Minnesota, 911 systems New Hampshire , Fulton County, Indiana , and Middletown, Ohio . 

Non-emergency and 911 calls to multiple dispatch centers in Alaska "were not able to be answered" for around seven hours overnight, Austin McDaniel, communications director for the Alaska Department of Public Safety, told USA TODAY in an email.

"Dispatch centers switched to analog phone systems or to partner dispatch centers that were not impacted to continue taking calls," he wrote. Systems in the state were back up as of 4:23 a.m. local time.

The Phoenix Police Department was also impacted ‒ 911 call centers could take calls, but had to dispatch officers manually, the Arizona Republic, part of the USA TODAY Network, reported .

The Federal Communications Commission said in an email to USA TODAY that it was aware of reports of disruptions to 911.

"We’re closely working with other federal agencies to provide assistance and determine the extent of these service disruptions.”

- Cybele Mayes-Osterman

Biden briefed on global outage as federal agencies assess impacts

President Joe Biden has been briefed on the CrowdStrike outage and his team is in touch with the cybersecurity firm, as well as with impacted companies and agencies, according to the White House. Biden will receive "sector-by-sector updates throughout the day and is standing by to provide assistance as needed," the White House added.

Meanwhile, the Department of Homeland Security said in a statement it is working to "fully assess and address system outages."

DHS added it's working alongside the Cybersecurity and Infrastructure Security Agency as well as CrowdStrike, Microsoft and federal, state, local and critical infrastructure partners to get a grasp on the incident and its impacts.

Over 2K US flights canceled amid outage

Several U.S. carriers, including American Airlines, United Airlines, and Delta Air Lines, issued ground stops for all their flights early on Friday due to communication problems, according to the Federal Aviation Administration.

The FAA said operations were no longer impacted as of 10:53 a.m. ET, but it continues to monitor the situation and warned the global IT issue could continue to affect flights this weekend.

There were more than 2,500 U.S. flights canceled and more than 7,900 delays as of 3:25 p.m. EDT, according to flight-tracking website  FlightAware .

Most airlines were able to resume operations as the morning progressed, but many said they expected disruptions to continue throughout the day.

Read more about the outage's travel impacts

Hospitals cancel nonemergency services

Hospitals across the U.S. and overseas were impacted by the outage, which forced some to cancel elective surgeries and halt visitations as well as outpatient services.

Mass General Brigham in Boston canceled previously scheduled nonurgent surgeries, procedures and medical visits, according to a statement sent to USA TODAY. In the same area, Tufts Medical Center told media outlet WHDH it’s still assessing the outage’s effect on clinical and surgical operations.

In Texas, Ben Taub Hospital and Lyndon B. Johnson Hospital suspended "hospital visitation and patient information," citing a "Microsoft Windows failure," according to a statement from Harris Health System . Cincinnati Children's Hospital said many of its Microsoft-based computer systems are down because of the outage, which forced the hospital to cancel early morning appointments.

"We are in touch with the hospital field and the federal government and monitoring the situation closely to better understand its scope and impact," said John Riggi, the American Hospital Association's national adviser for cybersecurity and risk. 

Two hospitals in northern German cities canceled elective operations scheduled for Friday but continued to provide patient care and emergency services.

Outages exposes fragility of internet infrastructure

While there were reports of companies gradually restoring their services, analysts weighed the potential of what one called the biggest-ever outage in the industry and the broader economy.

"This is a very, very uncomfortable illustration of the fragility of the world’s core Internet infrastructure," Ciaran Martin, Professor at Oxford University's Blavatnik School of Government and former head of the U.K. National Cyber Security Centre, told Reuters.

"IT security tools are all designed to ensure that companies can continue to operate in the worst-case scenario of a data breach, so to be the root cause of a global IT outage is an unmitigated disaster," said Ajay Unni, CEO of StickmanCyber, one of Australia's largest cybersecurity services companies.

Outages ripple far and wide

From the United Kingdom to Singapore, the effects of tech outages were far-reaching on Friday.

British broadcaster Sky News went off-air and train companies in the U.K. reported long delays. Departure boards at several U.K. airports appeared to freeze, according to passengers who posted reports on social media.

London's Stock Exchange reported experiencing disruptions. Some hospitals also reported difficulties processing appointments and several chain retail stores said they couldn't take payments. The soccer club Manchester United said on X that it had to postpone a scheduled release of tickets.

In Australia, media, banks and telecoms companies suffered outages.

There was no information to suggest the outage was a cybersecurity incident, the office of Australia's National Cyber Security Coordinator Michelle McGuinness said in a post on X.

New York's Metropolitan Transportation Authority said some of its systems were offline due to a worldwide technical outage, but have since been restored. It said MTA train and bus services were unaffected.

Spanish authorities reported a "computer incident" at all its airports.

Berlin's main airport said check-ins were delayed because of a "technical fault."

Ryanair, Europe’s largest airline by passenger numbers, warned passengers of potential disruptions which it said would affect "all airlines operating across the Network." It did not specify the nature of the disruptions.

There were reports a shipping terminal in Gdansk on Poland's Baltic coast was not operating normally.

NetBlocks, a digital-connectivity watchdog, said that the outage reported by global airlines, corporates and infrastructure services firms and others was having "minimal" impact on global Internet connectivity.

Contributing: Reuters

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If your card is lost, stolen, damaged or compromised, you may apply for a replacement card online by logging into your Trusted Travelers Programs ( TTP account ) and choosing "Manage Membership." Next, select "Request for Global Entry Card." The cost of the replacement card is $25.00. Damage card (no fee). By requesting the card, the original card will be deactivated and will not work anymore. Note: If the card is not working properly, visit a  Global Enrollment Center  for replacement.   

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The Travel Industry & Virtual Cards: Retooling Back-Office Payments after COVID-19

Australia Plans to Combine its Primary Payment Networks

Australia Plans to Combine its Primary Payment Networks

This posting appears in Skift and provides a perspective on the pandemic’s impact on the travel industry, which has of course been the hardest hit of all major sectors. Mercator Advisory Group has covered this in a series of ongoing blogs about the effect of lockdowns on business activity and commercial payments. This piece is not specifically about corporate travel but covers the overall scenario, with particular emphasis on the refund issues and how legacy systems across the ecosystem have hampered the consumer experience.

‘The coronavirus pandemic is highlighting the deep fault lines in travel’s technology and workflows, shaking up, in particular, how hotels, airlines, agencies, and vendors handle payments….“The challenges airlines and agencies have faced in issuing refunds for canceled flights has especially called out significant problems in payments tech,” said Kristian Gjerding, CEO of  CellPoint Digital , which offers payment services….Responding to the challenge, obscure tech companies aim to upgrade the ways travel suppliers connect with banks, next-generation financial services like Apple Pay and Alipay, vendors of operational software, intermediaries, aggregators, and travel buyers.’

One of the innovations the author points to is virtual cards, which may surprise readers who are familiar with the high growth rates in this payment type during the past 5 to 10 years, driven largely by the travel sector. However, the use of virtual cards has been more related to invoiced payables (both single use and lodged cards), and not generally part of the booking process, both for corporate and individual consumer travelers.  

That is changing as corporate virtual cards are finding their way into wallets and travel procurement flows. The benefits to using virtual card accounts in the travel ecosystem is that settlement happens quickly (with STP it can be one day),it is guaranteed, and it typically has a low fraud risk. That’s good when potential business failures are dotting the landscape.

‘This issue matters because many credit insurance companies used to backstop travel transactions. But mass cancellations due to the pandemic have scared them off….“Some hoteliers were sending bookings to resellers and expecting payment at the time of check-in or check out while relying on credit insurance companies to guarantee that if an agency went out of business before the guest arrived the hotel would still get paid,” said  Voxel  Chairman Xavier Ginesta. “That’s changed because credit lines have evaporated. Now hotels want to ensure they can get paid in advance and that their tech and their contracts assure that in most cases.”…Cheaper tech has made virtual cards more appealing. For example, Mastercard will debut on July 17 five new lower pricing tiers for its wholesale travel program, a service for travel intermediaries and travel suppliers via Mastercard’s virtual account numbers.’

On the consumer side, the author goes on to cover non-card preferences among many individuals who are turning to mobile money and faster payment alternatives as they quickly grow across the globe. The article is worth a quick read to stay informed about the accelerated move towards digital that we have been tracking since the onset of COVID-19.

“From a consumer’s perspective, what matters is the ease of transacting without needing to go fetch your credit card our and type in 16 numbers on a small mobile device,” said Meador of Redeam. “Services like Apple Pay, Google Pay, PayPal, Venmo, Alipay, etc., have created an expectation of speed. The travel sector needs to keep pace.”

Overview by  Steve Murphy , Director, Commercial and Enterprise Payments Advisory Service at Mercator Advisory Group

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The rise in the use of virtual cards in the travel industry

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Introduction

Corporate payment cards have traditionally been used by travel companies to pay for business-related expenses. Typically, this has been through a physical card used by certain employees. However, in the ever-evolving online space, the use of physical cards has made certain transactions susceptible to fraud. Additionally, management of such cards has become arduous and time-consuming.

Travel companies (and in particular, online travel agents (“ OTAs ”) have long since shifted away from the use of physical payment cards in favour of one-time use virtual cards.

What are virtual cards?

Virtual cards are the same as physical payment cards, but they only exist digitally. Each virtual card (like physical cards) has a unique 16-digit number, a 3 or 4-digit CVV number and an expiration date. Names can also be added to the cards, which can be generated digitally at the point of sale.

These virtual cards can be used to pay for an array of travel services – flights, accommodation, trains, car rental, ancillaries etc. This is particularly useful for consumer-facing travel companies which organise packages or sell single component services (e.g. flight-only or hotel-only), but also for travel management companies making business travel arrangements on behalf of their clients.

What are some of the advantages of using virtual cards?

Some of the benefits of using multiple one-time use virtual cards include:

  • Increased security for online payments. If payments are made through single use virtual cards, which expire after payment has been made, the possibility of fraudulent activity taking place on these cards is very low.
  • There is no need for a physical card, which can often become lost or damaged.
  • Virtual cards are accepted in any country where physical plastic cards are accepted, and in a wide range of currencies.
  • Companies can have multiple virtual cards issued instantly to make multiple purchases with one or more merchants / suppliers.
  • Companies can apply certain restrictions to virtual cards. For instance, the amount which can be spent, the name(s) of specific merchants / suppliers and date ranges for charges to be taken, maximum spend, etc. These kinds of parameters can reduce the risk of overspending and payments made in error.
  • Virtual cards can provide much faster, more precise and more detailed reporting and reconciliation, which makes for easier financial management.

Additionally, it is possible to raise chargeback claims (i.e. applying to the card issuer for a refund) for payments made using virtual cards where travel services have been purchased but are not then provided such as when Monarch Airlines failed in 2017.

Travel companies were able to exercise their chargeback rights on the virtual cards they had used to purchase the Monarch flights, despite Monarch’s insolvency.

Similarly, Thomas Cook’s failure in 2019 sent shockwaves through the industry, impacting many travel companies which had been buying and “ packaging up ” Thomas Cook flights before selling to their customers. Travel companies which had used virtual cards to purchase Thomas Cook services were also able to reclaim their payments through chargeback claims.

More recently, we have seen travel companies take the same approach as they have grappled with securing refunds for flights cancelled as a result of Covid-19. Travel companies have been able to secure significant refunds through the chargeback system.

Virtual cards have an array of advantages for travel companies. Most importantly, virtual cards have helped reduce the risks of fraud and have provided an effective means for travel companies to mitigate the risk of supplier insolvency or suppliers defaulting on their refund obligations.

Any travel company not already using virtual cards to pay suppliers would be well advised to look at these advantages over other payment methods.

If you would like to discuss any of the issues raised in this article with any of the travel team at Fox Williams, please do not hesitate to get in touch with us.

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Rhys Griffiths

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What To Do if You’ve Lost Your Global Entry Card

Posted by Travel Gadget Reviews | Jul 15, 2016 | Travel Tips | 11

What To Do if You’ve Lost Your Global Entry Card

Lost Your Global Entry Card?

If you’ve lost your Global Entry Card for the Trusted Traveler Program, don’t fret.  Unfortunately, I had the experience of losing my Global Entry card on my recent travel. And I fretted.

I really hate losing stuff, especially an ID that contains my name, picture, and DOB info. The card had less than 3 years under its belt.

Where I Think I Lost My card

I last remembered putting it inside my passport, but it must have fallen out during the shuffles of getting my passport in and out at the airport. It was only when I took out my passport to put into the hotel safe that I realized my card is missing.

I dug through my things hoping it was misplaced, but alas, no luck. After lamenting at myself for my carelessness, I resigned to the fact that the card is gone. I looked into how I can report a lost card (it is, after all, a government issued ID).  I wouldn’t want it active and in the possession of the wrong person.

Applying for a Replacement Card

The good news is that it turns out the process to report a lost or stolen card is to simply re-apply for a replacement card. You just login to your global entry account, and there is an option to get a replacement card (for a fee of $25 USD). It states that the old card will be deactivated once the new one is activated.

Interestingly, the Global Entry PASS number stays exactly the same. I was expecting a new number.

I also thought I need to go through another interview for a replacement card. Fortunately, that isn’t the case. I came back from my trip and my replacement card was already waiting for me in the mail.

So, if you’ve lost your global entry card, don’t fret. The process to report the card as lost and to get a replacement card is relatively straightforward.

Quick Lesson Learned

I won’t make the same mistake again.

Next time, I won’t even bring my card along.

Since I added my global entry number to my frequent flier accounts, there isn’t a need to carry the physical card. I can simply use the Global Entry kiosks using my fingerprints. The physical card isn’t needed. This bypasses the need to carry the card around, that is, except and unless you want to use it as a form of ID.

Have you ever need to use the physical Global Entry card? Do you have any reasons for carrying the physical card with you when you travel?

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Travel Gadget Reviews

This HappyFlyer is a self-proclaimed tech enthusiast with a passion for travel. She will be writing about her interest in travel gadgets and sharing her best travel tips and unique perspective on travel and other experiences.

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Bernard Aaron Boroson

I lost my wallet which wrongly had my TSA card in it

Matt

My family and I had a couple situations that taught us that we just might want to keep those Global Entry cards close while we’re traveling. First we were departing Canada waiting in an aggravatingly slow line. I approached the Canadian officials near the line and asked if our Global Entry status might get us through more quickly. Even though Global Entry is not supposed to be effective in Canada he said that if we had the cards on us he could take us through a speedier line. Sadly we’d left the cards at home and our Known Traveler Numbers …  Read more »

Travel Gadget Reviews

It’s a fair point. And great examples. I’ve not been carrying my GE card around but it is something I am reconsidering for reasons not too dissimilar to yours (tsa pre check access):

https://travelupdate.com/when-tsa-pre-check-isnt-printed-on-your-boarding-pass/

If I had the card with me then, I was certain that she would let me through (she asked if I had the card with me). So while you don’t really “need” to carry the GE card to use the GE kiosk, it does help in other ways.

Thanks for your comment!

Joseph

How long did it take to get your new card?

nicolas

I lost my sentri card, but I am in the middle of renewal, can CBP issue a replacement (expired) card? it is supposed to be active during the renewal process? anyone with a similar situation that was able to get a replacement card? thanks!

I wrongly had my TSA card inm mynwallet and lost my wallet. I need a replacedment card.

I lost my wallet with my TSA cvard in it.

I lost my wallert with my TSA card in it. My number is KTN TT11ZVS5N

I lost my wallet which had my TSA card in it. The number is KTN TT 11ZVS5N

I had my TSA card in m,y waller (which O now know I shouild not have done)and I lost my wallet wZVSS5N

Debbie

We’re going to San Diego soon and you need the Global Entry card if you don’t want to wait in the long lines to cross into Mexica at the Tijuana border. Everyone in the car has to have one to go in the express/Sentri lane.

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Travel Incorporated

Return to Travel Planning

Your Guide to Cancellations, Waivers, Name Changes, Refunds, and Unused Tickets

trip cancellations refunds vs credits

Refunds , or reimbursements for the purchase of non-refundable travel, are only available when the airline cancels or significantly delays the traveler’s flight. If your traveler booked their ticket through Travel Incorporated and meets this criteria, we will receive a notification from the airline of the cancellation or delay in the traveler’s flight and will contact your traveler directly to determine whether they want to have a refund processed (if eligible), retain the credit for future use, or book a new ticket. If refund is chosen, TI will submit the request on their behalf.

Unused Ticket Credits   will be issued if a  traveler  cancels an active flight. The ticket will have a credit value applicable for future travel. Historically, credits were only available for one year from the original issue date, but due to COVID-19, most carriers have extended the expiration to two years, as well as waived the change fee which is typically applied to reissue a ticket.

Policies vary by airline; check the supplier websites specific to refunds and cancellation policies for the most up to date information by carrier.

unused ticket credits

  • If rebooking in Concur, currently only Delta, United and most recently American airlines waivers can be applied online.
  • If a traveler is rebooking on another airline, they should call a consultant, or their credit could be applied without the waiver appended.
  • TI proactively monitors this information and updates our systems to accommodate these changes.
  • Name Change waivers  – Even if purchased through the company, unused tickets belong to the traveler. Due to the unfortunate reality of furloughed employees, as well as the reality that many companies have non profiled travelers working as contractors or as meeting guests, some airlines are offering the ability to process name changes with or without applying a penalty. These waivers are primarily offered only to companies with corporate agreements and/or small business accounts on those airlines.

what should i tell my travelers

If the traveler needs to cancel a trip: Do not cancel directly with the airline. If there is no change in the flight schedule by the airline, the traveler should cancel the flight in Concur or with a TI travel consultant prior to the departure date. TI will retain the unused ticket credit that can be applied toward a future flight on that carrier.

Many airlines are offering waivers on the change penalty and only the fare difference will be applied to your next booking.

  • Reminder:  If the credit is on Delta or United, and recently American, the waiver will be applied in Concur. If the credit is on any other airline, it is best to call a consultant to ensure the penalty waiver is applied. 

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  26. What To Do if You've Lost Your Global Entry Card

    The good news is that it turns out the process to report a lost or stolen card is to simply re-apply for a replacement card. You just login to your global entry account, and there is an option to get a replacement card (for a fee of $25 USD). It states that the old card will be deactivated once the new one is activated.

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