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* All short-term visitors applying to enter Singapore via the Air Travel Pass, Reciprocal Green Lanes and Vaccinated Travel Lanes will need to purchase travel insurance for their COVID-19 related medical treatment and hospitalisation costs in Singapore, with a minimum coverage of S$30,000, On Arrival PCR Test and to download Trace Together App

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Complete your trip in 3 steps.

All travellers seeking to enter Singapore must obtain relevant entry approval under Vaccinated Travel Lane (VTL), Air Travel Pass (ATP), or Reciprocal Green Lane (RGL) prior to purchasing package.

Book Online

Indicate your destination and travel dates then customise activities to be included in the arrival package.

Check Your Confirmation Email

Get information on what to expect before and during arrival.

Collect at Designated Counter Upon Arrival

Pick up your arrival package from Changi Recommends.

For more information, please refer to https://safetravel.ica.gov.sg/arriving/overview

Frequently Asked Questions

Who is eligible to purchase this singapore arrival package, what is included in the singapore arrival package, how do i pay for the singapore arrival package, how do i receive my singapore arrival package, is covid-19 insurance compulsory, can i change or cancel my booking after the order is completed.

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• Your smooth arrival in Singapore: Booking your swab test at Changi & more

Your smooth arrival in Singapore: Booking your swab test at Changi & more

21 Apr 2021

By Tessa Wong

• Keeping you safe at Changi Airport!

As always, be assured that  safe distancing and other precautionary measures  are in place across our attractions, retail, F&B and service outlets for your health and safety. Don't forget to observe good hygiene measures and practice safe distancing during your time at Changi. Stay safe!

Navigating travel in a post-Covid-19 world may seem daunting with the many requirements necessary before flying into Singapore. To make the arrival process smoother for travellers, Changi launched the Safe Travel Concierge in April 2021, a one-stop portal to guide travellers on the pandemic protocols in Singapore.  

Safe Travel Concierge works like a personal concierge service where you can easily book and pay for your arrival swab test at Changi Airport, as well as be guided through all the necessary pre-travel requirements. The portal considers your profile and trip details, so you have everything conveniently saved in your account and prepared when you arrive. Here is a guide and some tips on how to use the Safe Travel Concierge so you can plan your trip to Singapore with ease of mind.  

Register for an account on Safe Travel Concierge

The Safe Travel Concierge easily accessible via mobile with internet access

It's free, easy and you don’t even have to download an app! Go to the Safe Travel Concierge website and sign up for an account. You will receive a verification email sent to the registered email address. Simply enter the code in the sign-up page to be successfully registered. 

For Mandarin-speaking friends, you can toggle the language option at the top right corner.

2. Set up your profile and add in details of your upcoming trips

Key in your personal details such as your name, passport number and nationality. After setting up your account, you can add trips. You will be asked for your flight details such as your flight number, arrival date and airport you are flying from.

If you’ve yet to book your trip, you can fill in your flight details later.

Travelling with your family? You can easily copy the trip details and book an arrival swab test for them as well.

Your details will be saved under the account you’ve created on the Safe Travel Concierge website for future reference so you can retrieve them easily.

3. Book your arrival swab test at Changi

All travellers to Singapore Changi Airport, including Citizens and Permanent Residents, must take the swab test upon arrival.

After adding your trip details, you will be prompted to book your arrival swab test at Changi Airport, officially known as the on-arrival Covid-19 Polymerase Chain Reaction test. You will need to enter your address in Singapore where you will be waiting for your test results. 

After making payment, you will receive a booking confirmation email with a QR code. There is also the option to save it to your phone as an image so you can easily present it on arrival. Make sure you have your powerbank on you so that your phone is always charged in any event that you may need it. In case your flight is delayed or your travel plans change, don’t worry! Simply log into your account to edit or cancel your trip and swab test booking. You can do this up to 7 days after your scheduled booking slot. If you are unable to turn up for your Covid-19 test, you will receive an automatic refund. Do note that all cancellations and refunds are subject to a S$3 cancellation fee per booking.  

4. Go through your checklist for other pre-travel requirements before flying to Singapore

Depending on the travel arrangement you are on, you will be prompted by the Safe Travel Concierge to complete the other pre-travel requirements before flying to Singapore, such as purchasing a pandemic travel insurance plan to cover you for any Covid-19-related medical treatment and costs in Singapore. 

With Safe Travel Concierge, you don’t have to worry about missing a travel document or if you’ve prepared fully for your trip. Whether you are a returning citizen or a visitor on a travel pass, the portal tells you everything you need to plan for before embarking on your trip. It also considers your profile and trip details you’ve entered so you can simply tick off the list and know you are ready to set off with a smooth journey upon arrival into Singapore!

You can skip items and go back to it later.

5. Once you’ve completed all items, you’re all set to go!

Arrive at Changi Airport with peace of mind knowing you’ve all the necessary documents required for a smooth arrival into Singapore.

Access your pre-travel documents easily with Safe Travel Concierge when arriving at Changi Airport. Simply login to your account and your details are all saved there. This will be your handy guide as you breeze through arrival immigration and the arrival swab test at Changi. If you face any difficulties along the way, you can also check out the FAQs or write in to [email protected] for help. 

Travel safely with us

Travel may be challenging during this pandemic, but at Changi we’re all geared up and prepared to make your journey as smooth and safe as possible, so you can go on to explore the various things to do in Singapore and put that tripod to use with Instagram-worthy shots. 

In addition to the enhanced cleaning and a series of contactless experiences we’ve rolled out across the airport , we hope having a personalised Changi Airport concierge service will alleviate some of that stress when travelling during such uncertain times. 

How to use the Safe Travel Concierge

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Changi Airport Group launches Safe Travel Concierge platform

Changi Airport Group (CAG) has launched the new Safe Travel Concierge (STC) one-stop portal for passengers flying to Singapore amid Covid-19.

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The new online concierge service allows passengers to book their on-arrival Covid-19 polymerase chain reaction (PCR) test and check if they have completed all the pre-travel requirements to enter the country.

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It also provides easy access to the information and forms for the passengers instead of searching different websites to apply for pre-travel documents.

Passengers can add their upcoming trips after registering in an STC account.

Depending on the profile and trip details, the STC will also show a customised list of pre-travel requirements to complete before flying to Singapore.

The online concierge is designed to ease the anxiety of air travel and help passengers navigate their pre-travel requirements.

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Through the new STC, travellers will also be able to access services, including the Immigration and Checkpoints Authority’s (ICA) electronic arrival card and health declaration form.

CAG airport operations management (AOM) managing director Jayson Goh said: “As we prepare for the reopening of international borders, Changi Airport continues to innovate and leverage technology to ensure a safe and pleasant traveller experience for our passengers.

“With the support of the Singapore Tourism Board, we first trialled the STC prototype at TravelRevive, the first hybrid tradeshow in Singapore.

“We are glad to launch it today for all passengers and encourage them to use it for a smoother experience at Changi Airport.”

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Changi Airport launches online concierge service to support passengers during COVID-19

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Posted: 8 April 2021 | International Airport Review | No comments yet

Changi Airport’s Safe Travel Concierge service will help to ease passengers’ anxieties about travelling by providing easy access to all of the relevant information and necessary booking services.

Credit: Changi Airport Group

Planning air travel into Singapore during the COVID-19 pandemic is now easier and more seamless following the launch of the new Safe Travel Concierge (STC) by Changi Airport Group (CAG).

The online concierge service lets passengers book their on-arrival COVID-19 Polymerase Chain Reaction (PCR) test and check that they have completed all pre-travel requirements all in the palm of their hand for a safe and smooth entry into Singapore. Instead of searching different websites to apply for their pre-travel documents, passengers can easily access the information and forms through the STC.

After registering for an STC account, passengers just need to add their upcoming trips. Depending on their profile and trip details, they will be shown a customised list of pre-travel requirements to complete before flying to Singapore.

Besides booking their on-arrival PCR test upon arrival at Changi Airport , passengers can also access services such as the Immigration and Checkpoints Authority’s electronic Arrival Card and Health Declaration form through STC. Passengers can also stay updated with the latest COVID-19 news with the portal.

Changi Airport Group’s Managing Director for Airport Operations Management, Jayson Goh, said that the online concierge service can ease the anxiety of air travel by helping passengers to navigate their pre-travel requirements: “As we prepare for the reopening of international borders, Changi Airport continues to innovate and leverage technology to ensure a safe and pleasant traveller experience for our passengers. With the support of the Singapore Tourism Board, we first trialled the STC prototype at TravelRevive, the first hybrid tradeshow in Singapore. We are glad to launch it today for all passengers and encourage them to use it for a smoother experience at Changi Airport.”

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Airport crisis management , Apps , COVID-19 , Passenger experience and seamless travel

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Videh Kumar Jaipuriar has been nominated for his exemplary leadership in managing and navigating Delhi International Airport (DEL) during the COVID-19 pandemic. He led multiple initiatives to ensure business continuity at DEL, which included passenger safety and convenience, stakeholder management, cash conservation, adoption of new technologies, and care for environment and employee safety.

He proactively engaged with the government stakeholders and supported them in safeguarding aviation through strong confidence building measures for travellers, such as developing several indigenous technology solutions like air circulation with six changes per hour and a combination of UV and plasma disinfection systems to provide safest journey experience to their passengers. Under his leadership, DEL has been forefront of implementing safety measures which was later adopted across the country.

Despite lockdown, Jaipuriar ensured that DEL was operational for rescue missions, medical evacuations, and transporting medical essentials to various parts of the country. He further led the Vande Bharat Mission flights of Government of India (a rescue mission to get Indians back to India), as well as rescue flights by other international governments. His outstanding leadership across all areas across the stakeholders in the aviation ecosystem and going beyond the call of duty in managing and navigating this crisis for a national capital airport having national importance makes him the apt choice for the Person of the Year Award.

Adnan Saggaf continues to demonstrate strong leadership skills throughout the COVID-19 pandemic and brought out of the box ideas in attracting traffic and to support his team during this difficult time. With new innovative ideas in balancing cash flow, the facilities were kept maintained and the personal were kept employed. 

Saggaf has protected the financial stability of his staff income, ensured valuable cost cutting management, shown excellent performance of crisis management, and exceptional negotiation skills shown with authority regarding agreement restructuring and receivable payments.

To handle the loss of Umrah traffic to the airport, Saggaf chose to attract new airlines, mainly LCCs, to use the terminal with attractive offers and more reliable services. He built a new strategy by diversifying the airport offers. He prepared the facilities by deploying new technology and working on enhancing passenger experience. Saggaf also initiated a capacity building programme for the airside team by drafting SOPS, training and coaching, as well as initiating dedicated workshops to discuss ideas and to deploy new initiatives.

Leaders show strength in difficult times, and this is exactly what Saggaf showed and why he deserves to be awarded as the Person of the year 2021.

Peter has been with the Sangster International Airport for over 25 years. 

He has experience in customer service, operations and now oversees the security function and is also the Chief Operations Officer. 

Peter has been instrumental in co-ordinating the preparation and implementation of a COVID-19 response plan for not just MBJ, but to guide the operation of all agencies operating on airport. The aim of this plan was to ensure a safe environment for staff and the travelling public; therefore, this plan was instrumental to establish consumer/travellers/public confidence and provided information and guidelines on the new protocols implemented at the airport.  

Peter is well known for his expertise in investigation and aviation security. His co-operation with law enforcement stakeholders has been unrelenting in assuring the security of the airport and stakeholders alike. 

While Peter is known as a firm individual that displays the outmost professionalism and integrity, he operates on the basis of equity and fairness in all matters relating to staff, clients, passengers and the general public.   

Robson Freitas has developed and led the BH Airport plan for the resumption of airport operations post-COVID-19, as well as being responsible for leading the group of Directors and Managers at the airport, defining the three main pillars of recovery: Health and Safety of People, Institutional and Integrated Communication and Institutional Partners. These central pillars include ensuring hygiene and health and social distances measures for passengers, users, and the airport community, in addition to participating in strategic committees involving the public sectors to comply with regulatory rules. Freitas developed the COVID guardians programme, who were responsible in monitoring and following up on the measures already implemented for COVID-19 and advising users, employees and other people on compliance with distancing, hygiene and health measures recommended by health authorities. He also developed a COVID booklet with information and guidance for the airport community regarding good hygiene and health practices and led the beginning of the publication of a monthly newsletter with passenger curve information, allowing the planning of reopening and rehiring by commercial stores. Freitas also supported the reduction of OPEX by planning the temporary closure of areas, toilets and equipment in common use and internalising some activities.

During the COVID-19 pandemic, Raghunath worked closely with all the aero concessionaires and cargo operators to minimise disruption and provide financial relief to them. The airline marketing team helped launch a historic first route to the U.S. West Coast and the cargo team at BIAL also achieved record numbers over this period, with the airport becoming India’s leading airport for the export of perishables. Despite the impact of COVID-19, Raghunath has led a digital transformation and expansion at BIAL airport, with new initiatives and the deployment of the fully biometric-based self-boarding solution for seamless passenger flow and travel experiences and a process automation and analytics platform. These initiatives amongst many others, meant that the airport won ACI World’s ‘Voice of the Customer’ initiative, which recognised BIAL airports efforts to prioritise their customers during COVID-19. Raghunath has remained a staunch and resilient leader during such an uncertain time and is very much appreciated by his team.

As Head of Operations, Alicia Prince has played a critical role in leading and navigating Cairns Airport through the COVID-19 pandemic. During the pandemic, Prince implemented a functional plan to ensure business continuity and staff welfare, segregating front-line operational staff into work teams to avoid interaction between groups, as well as strict sanitisation processes. She ensured that the $55 million domestic Terminal upgrade continued safely despite the unprecedented COVID-19 crisis.

She also deployed the COVIDSafe Operation Plan for Cairns Airport, which was endorsed and later commended by Queensland Chief Health Officer. As part of this plan Alicia developed an airport layout to provide physical separation of low risk and high-risk arrivals and initiated increased hygiene and sanitisation protocols. The health and safety of the airport community was paramount to maintaining operations, and in response to this Alicia initiated a COVIDSafe training program for the entire airport community and worked closely with her team to deliver.

As a result of the great work Prince has done to ensure COVID-19 best practices, Cairns Airport was one of the first Australian Airports to be awarded an ACI Global Health Accreditation.

Alicia also led the terminal optimisation project, which assessed and implemented terminal downscales due to the crisis. Significant savings (both financial and environmental) were achieved by reducing the operational footprint of the airport.

Whilst maintaining operations throughout the pandemic was a priority, Alicia ensured her team were kept well informed and engaged. Cairns Airport has a team of 33 volunteers which form part of Alicia’s wider team. To ensure they remained connected and cared for, Alicia and her team created care packages including home-made cakes and personally delivered to each of the volunteers’ houses in a COVIDSafe manner. Alicia demonstrated great leadership throughout the pandemic and continues to do so today. Her clear and transparent communication and collaboration with other Australian Airports and key agencies to ensure best practice and alignment contributed greatly to business continuity. Furthermore, all the above was managed whilst working remotely and juggling home schooling with her two young boys.

Balram Bheodari leads Hartsfield-Jackson Atlanta International Airport as North America’s most efficient airport, due to his vast knowledge of and astute attention to efficiency in aviation, which has allowed the airport to thrive in the most difficult of markets. Bheodari combines operational expertise, integrity, and selflessness to provide a quality of leadership throughout Atlanta Airport. He oversees all facets of airport governance, including operations and a multi-billion-dollar capital improvement programme, ATLNext, designed to pave the way for Atlanta’s growth over the next 20 years. During COVID-19, Bheodari developed a comprehensive resumption of operations playbook that served to support ATL’s recovery efforts. With guidance from the Federal Aviation Administration and Centers for Disease Control and Prevention (CDC) amid evolving health and safety guidelines, Bheodari steadfastly encouraged collaboration among stakeholders, team-building among aviation employees, and adaptability in uncertain times. Throughout the pandemic, he participated in daily calls with Airports Council International and other large-hub airports to share best practices as well as information from Washington, D.C. federal offices and the CDC.

He aimed to restore customer confidence and ensure the airport was a healthy facility using COVID-19 safe protocols. Since, the airport achieved Airport of the Year by the Airport Minority Advisory Council (AMAC).

During the height of the pandemic, Bheodari was the most ardent supporter of our mission-critical employees. Having worked his way up through the ranks, he fully appreciates the oftentimes thankless jobs these employees perform that keep the Airport safe and running optimally at all times. Morale never flagged because Bheodari made sure those employees felt valued through hazard pay, special meals, social media posts, intranet spotlight features, and other incentives.

His actions and his directives all reflect his commitment to the three key focus areas of our organisation’s strategic plan: people, purpose and performance.

Jonas Abrahamsson has shown the strength to steer the company towards its long-term sustainable goals, despite the challenges of COVID-19. Abrahamsson has ensured that Swedavia achieved its net zero target for all ten of the airports in 2020 and has continued to support strategic development and innovation to further the cause of sustainable air travel. During 2020, when passenger numbers where down over 90 per cent and a lot of investments were paused, he decided that investments in the company’s net zero target should proceed, allowing Swedavia to become the first net zero airport group by the end of 2020.

Chris Dinsdale has worked at Budapest Airport since 2015, originally as CFO until March 2021, where he was nominated for the position as CEO. During the COVID-19 pandemic, Dinsdale, as CFO of the airport at the time, fought relentlessly to make sure that the company survived the crisis and worked with great commitment to secure the funding of the airport. For example, a voluntary salary cut for the executives and the founding of the Budapest Airport Foundation, which supports blue collar workers who lost their job during the COVID-19 pandemic.

After being nominated to CEO position in March 2021, Dinsdale continues to work closely with the executive team to create a clear COVID-19 recovery strategy for Budapest Airport. This will also mean that we come out stronger of the pandemic and have a clear focus. Dinsdale is an inspiring true leader who helped us all to cope with the very difficult times of the pandemic and I am convinced that he truly deserves this award.

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• --> [Travel Advisory] Due to Typhoon Ampil, a number of flights to and from Tokyo today and tomorrow have been cancelled or re-timed. Passengers travelling to Tokyo are advised to check with their airlines on the status of their flights. See more See less --> -->
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Keeping Changi Airport safe and deficiency-free

   April 2021

For the 40 th consecutive year since 1981, Changi Airport has been rated deficiency-free in 2020 by the International Federation of Air Line Pilots’ Association (IFALPA). IFALPA represents more than 100,000 pilots from almost a hundred member associations worldwide, and this rating is the testament that Changi Airport is one of the safest airports in the world to land and take-off.

Changi Airport Group’s (CAG’s) Aerodrome Safety Unit (ASU) is one of the parties that is constantly working to ensure a safe environment within Changi Airport. ASU maintains a robust safety management system within CAG. Essentially seeking to identify safety risks by analysing data and information, ASU conducts audits to assure compliance with safety standards and conformance to operating procedures. Finally, these risks are proactively mitigated.

Signage was one of the aspects of Runway 3 that ASU needed to inspect before the runway could be operationalised.

For example, in the lead-up to the operationalisation of the airport’s third runway in December 2020, ASU conducted various inspections and internal audits, to ensure that the runway met all the necessary requirements for civil aviation.  

As safety is a shared goal, ASU also aims to create a safety culture among all Changi Airport staff. To that end, it has enabled staff to report possible safety issues and hazards that they spot anywhere in the airport, such as fall hazards, damaged electrical sockets, and debris on the airfield, via the Service Workforce Empowerment and Experience Transformation (SWEET) mobile app. 

Some of the airport staff who were recognised for their contributions to creating a safe environment at the 2020 Airport Safety Awards

Individuals who exemplify this safety culture, for example through exceptional acts of courage, are recognised at the annual Airport Safety Awards organised by ASU. Airport organisations which have implemented projects and innovations that have proven to be highly effective in preventing safety incidents are also feted at the Awards, which have, since 2016, recognised a total of 73 individuals and 70 teams.

The Airport Safety Awards are an affirmation that safe take-offs and landings at Changi Airport do not just rely on one department. Other individuals and teams, like CAG’s Airport Emergency Service and Airside Operations divisions, as well as other members of the airport community like airlines and air traffic controllers, all play a role in ensuring that Changi Airport remains one of the safest airports in the world. 

Other Articles

Changi’s latest innovation aims to serve passengers better – Safe Travel Concierge

Developed by Changi Airport’s DIVA team, the Safe Travel Concierge is designed to be a one-stop portal, acting as a personal travel companion to guide users through a customised list of pre-travel requirements, based on their profile and trip details.

View Full Article

Supporting disability with ability

CAG introduced the ONE Changi CARE Ambassador Training in partnership with Rainbow Centre, imparting skillsets to enable frontliners to better engage visitors and passengers, for a more inclusive Changi Experience.

Next stop: Destination Dreaming

In 2020, CAG conducted a poll titled “Destination Dreaming”, inviting participants to share the top destinations that they would like to visit once travel is able to resume. Learn about some of the key insights.

• International
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Changi Airport launches a new travel companion for passengers

Planning air travel into Singapore during Covid-19 is now easier and more seamless with the launch of the new Safe Travel Concierge (STC) by Changi Airport Group (CAG). This online concierge service lets passengers book their on-arrival Covid-19 Polymerase Chain Reaction (PCR) test and check that they have completed all pre-travel requirements at the palm of their hand for a safe and smooth entry into Singapore. Instead of searching different websites to apply for their pre-travel documents, passengers can easily access the information and forms through STC.

After registering for an STC account, passengers just need to add their upcoming trips. Depending on their profile and trip details, they will be shown a customised list of pre-travel requirements to complete before flying to Singapore. Besides booking their on-arrival PCR test, passengers can also access services such as the Immigration and Checkpoints Authority&rsquos electronic Arrival Card and Health Declaration form through STC. Passengers can also stay updated with the latest Covid-19 news with the portal. Please refer to Annex&nbspfor a full list of features in STC.

CAG&rsquos Managing Director for Airport Operations Management Mr Jayson Goh said the online concierge service can ease the anxiety of air travel by helping passengers navigate their pre-travel requirements, &ldquoAs we prepare for the reopening of international borders, Changi Airport continues to innovate and leverage technology to ensure a safe and pleasant traveller experience for our passengers. With the support of the Singapore Tourism Board, we first trialed the STC prototype at TravelRevive, the first hybrid tradeshow in Singapore. We are glad to launch it today for all passengers and encourage them to use it for a smoother experience at Changi Airport.&rdquo

Passengers may register for an STC account on  safetravel.changiairport.com .&nbspRegistration is free.

For a step-by-step guide on the STC, please click  here . For screen shots of the STC, please visit  https://bit.ly/ChangiSTC

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Changi Airport Group launches Safe Travel Concierge service

SINGAPORE. Changi Airport Group (CAG) has launched an online Safe Travel Concierge (STC) service designed to ease the anxiety of air travel by helping passengers navigate pre-travel requirements.

Passengers can set up a profile and add travel details for themselves and their companions. STC allows them to pre-book and pay for on-arrival COVID-19 Polymerase Chain Reaction (PCR) testing and provides a customised list of pre-travel requirements based on profile and travel details.

Passengers can also access services such as the Immigration and Checkpoints Authority’s electronic Arrival Card and Health Declaration form. They will be prompted to check and confirm the completion of requirements prior to travel and can choose to receive updates on the latest Covid-19 news and regulations in Singapore.

Changi Airport Group Managing Director for Airport Operations Management Jayson Goh said: “As we prepare for the reopening of international borders, Changi Airport continues to innovate and leverage technology to ensure a safe and pleasant traveller experience for our passengers.

“With the support of the Singapore Tourism Board, we first trialed the STC prototype at TravelRevive, the first hybrid tradeshow in Singapore. We are glad to launch it today for all passengers and encourage them to use it for a smoother experience at Changi Airport.”

Passengers can register for an STC account on safetravel.changiairport.com . Registration is free.

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Singapore Changi Airport launches ‘Safe Travel Concierge’ platform

• Post author By Ishan Haria
• Post date April 6, 2021
• No Comments on Singapore Changi Airport launches ‘Safe Travel Concierge’ platform

Singapore’s Changi Airport has launched a platform called ‘Safe Travel Concierge’ (STC), a one-stop portal for passengers flying into Singapore, ‘offering personalised pre-travel guidance and Covid-19 test booking.’

What does this mean?

The online concierge service enables passengers to book their on-arrival COVID-19 Polymerase Chain Reaction (PCR) test and check if they have completed all pre-travel requirements.

After a traveller has registered for an STC account, he/she will need to add the upcoming trips. Based on their profile and trip details, travellers will be shown a customised list of pre-travel requirements to complete before flying to Singapore.

In addition to booking on-arrival PCR test, passengers can also access services such as the Immigration and Checkpoints Authority’s electronic Arrival Card and Health Declaration form through STC.

Additionally, the latest COVID-19 related information will also be available on the portal.

Jayson Goh, Managing Director for Airport Operations Management, Changi Airport, said that the online concierge service can ease the anxiety of air travel by helping passengers navigate their pre-travel requirements. He said:

As we prepare for the reopening of international borders, Changi Airport continues to innovate and leverage technology to ensure a safe and pleasant traveller experience for our passengers. With the support of the Singapore Tourism Board, we first trialed the STC prototype at TravelRevive, the first hybrid tradeshow in Singapore. We are glad to launch it today for all passengers and encourage them to use it for a smoother experience at Changi Airport.

Passengers can register for an STC account on safetravel.changiairport.com . Registration is free. Click here to view the step-by-step guide on the ‘Safe Travel Concierge’ platform.

Featured image by Changi Airport

What do you think of the Safe Travel Concierge Platform? Let me know in the comments section below.

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• Tags COVID-19 , singapore , Singapore Changi Airport

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Singapore’s Changi Airport unveils Safe Travel Concierge

Changi Airport in Singapore has launched the Safe Travel Concierge (STC). The app lets passengers book their on-arrival COVID19 Polymerase Chain Reaction (PCR) test and check that they have completed all pre-travel requirements for a safe and smooth entry into Singapore.

After registering for an STC account, passengers need to add their upcoming trips. Depending on their profile and trip details, they will be shown a customised list of pre-travel requirements to complete before flying to Singapore.

Besides booking their on-arrival PCR test, passengers can also access services such as the Immigration and Checkpoints Authority’s electronic Arrival Card and Health Declaration form through STC. Passengers can also stay updated with the latest COVID19 news with the portal.

Jayson Goh, managing director for airport operations management in Changi Airport Group said: “As we prepare for the reopening of international borders, Changi Airport continues to innovate and leverage technology to ensure a safe and pleasant traveller experience for our passengers. With the support of the Singapore Tourism Board, we first trialled the STC prototype at TravelRevive, the first hybrid tradeshow in Singapore. We are glad to launch it today for all passengers and encourage them to use it for a smoother experience at Changi Airport.”

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Singapore Changi Airport launches 'safe travel concierge' service

Singapore Changi Airport launched (05-Apr-2021) an online 'safe travel concierge' service that enables passengers to book COVID-19 PCR tests and to check they have completed pre-travel requirements. [ more - original PR ]

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Explore the world with Singapore Airlines

Travel with Confidence

Essential websites and apps for safe travel in Singapore

From scheduling a PCR test at Changi Airport to ensuring a table at your favourite restaurant, these websites and apps will help make travel to Singapore safe and easy

Story By Alexandra Karplus

Published On November 18, 2021 Updated On November 24, 2021

Following the announcement of Vaccinated Travel Lanes (VTL) and the ever-growing list of eligible countries, many travellers are preparing to (re)visit Singapore . In order to make entering and traveling around the Little Red Dot as easy and enjoyable as possible, we’ve put together a list of websites and apps that will help along the way.

1. Safe Travel Concierge

Developed by a team from Changi Airport, the Safe Travel Concierge aims to make travelling into Singapore as seamless as possible. It serves as a one-stop portal that provides clear guidance on what is needed for each passenger, depending on where you are flying from and the passport or visa that you hold. Signing up for an account only takes a few minutes, after which you can enter all planned trips – you can even add in travel companions to help them manage their requirements. The handy tool then provides a complete checklist of what’s needed. You can use this to book and pay for your arrival Covid-19 test, as it provides a QR code that can be presented at the airport on arrival. Additional information is available to keep you up to date on the Covid-19 situation in Singapore.

2. TraceTogether

The TraceTogether app is required in Singapore in order to enter restaurants, shopping malls and other public spaces. All visitors (as well as residents) above the age of six must have this, so it’s recommended that you download it before arrival. Travellers must register their profile with all of the same details as shown on their passport. Those unable to use mobile devices can rent a TraceTogether Token from the airport . This contact tracing app is used in Singapore to help combat the spread of Covid-19.

3. Car booking services

In addition to ComfortDelGro for taxis, there are several options when it comes to ride hailing apps. As prices tend to vary throughout the day on all of them, it can be useful to download a few to compare prices. Three of the most popular are Grab , Tada and GoJek .

4. Restaurant reservation platforms

With limited dine-in capacity being enforced, getting a table at some of the top restaurants in town can be a challenge. Avoid being disappointed by booking ahead. Sites and apps to guarantee you get a spot at the top restaurants include Chope , Quandoo , eatigo and more. They all offer deals and giveaways, so taking a look at what’s being offered has its benefits.

5. SingaporeAir mobile app

The airline’s app helps to provide a smoother journey. In addition to planning, booking and managing your trip, the app offers a range of features to enhance your travel experience. Passengers can check-in online and generate a mobile boarding pass, as well as receive updates on Covid-19 travel restrictions. An e-Library provides access to over 200 newspapers and magazines from 48 hours before you flight. Passengers can also create a playlist to enjoy while onboard. The inflight menu can be accessed seven days before your flight departs and up until your flight arrives at its destination.

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7 Concierge Recommendations for a Perfect Day Out in Moscow

By Chris Boyle

We asked Moscow’s top concierges to share their personal recommendations for the perfect day in the capital

MS. ANASTASIA TOPOROVA

CONCIERGE, RITZ-CARLTON MOSCOW

+7 495 225 8888

“Start your perfect day in Moscow by exploring the city center, which is also where The Ritz-Carlton, Moscow is located.”

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“A walking tour around the Kremlin – around 45-60 minutes – will not only give you a great perspective on Moscow’s most important landmark, but also introduce to you the surrounding attractions. A couple well worth seeing are Alexander Garden with its beautiful fountains and flowerbeds, and the Moskva river embankments with stunning views of the Kremlin, St. Basil’s Cathedral and Red Square, from its many bridges.

After your walking tour, enjoy an exclusive shopping experience at GUM department store; an architectural wonder in its own right, located directly on Red Square. Besides offering world-renowned luxury brands, GUM also sells a great variety of local brands – in foodstuffs and fashion.

Once you’ve worked up an appetite walking around GUM, head to Bosco Café. This excellent meeting place is located in the same building as GUM, with its floor-to-ceiling windows directly facing Red Square. An experience not to be missed.

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A visit to the Winzavod Contemporary Art Center should be on the list of every art lover visiting Moscow. A former winery dating back to Soviet times, Winzavod has been transformed into a one-of-a-kind arts venue representing the diversity of contemporary culture, including Russian modern art.

Before setting out for dinner, stop by The Ritz-Carlton and enjoy a fabulous foot massage in the ESPA spa. Pamper yourself in the Swarovsky lit swimming pool, Jaccuzi, sauna, steamroom and the lounge zone.

Take the lift to the 12th floor of the hotel and order a ‘Vodka Tasting’ in the O2 Lounge rooftop bar. This fabulous experience consists of three stages of vodka enlightenment. The ceremony begins with an introduction from the vodka sommelier. Guests will discover why the perfect vodka should contain 40 percent alcohol, the connection between vodka and famous Russian scientist Mendeleev, why the most popular vodkas are made of wheat, rye or potato, and why some vodka tastes sweet, despite containing no sugar. Then, the sommelier offers a tasting of three Russian premium and luxury vodkas. Finally, according to our tradition, a set of Russian-style ‘zakuski’ dishes in a miniature format, are served as accompaniment to the tasting. Lasting 30 to 45 minutes, this special vodka ceremony is the perfect start to a dinner and a unique introduction to Russian culture.

A lavish dinner ‘à la Russe’ is a must experience for every visitor. Book a table at one of Moscow’s finest restaurants serving upscale Russian cuisine, such as the legendary Café Pushkin.”

BEST RESTAURANTS

Café pushkin.

Cuisine: Russian

+7 495 739 0033

26A Tverskoy Boulevard

www.cafe-pushkin.ru/en

BEST shopping

+7 495 933 7300

www.tsum.ru

Visit Red Square.

Andrey korystov.

SENIOR CONCIERGE AND MEMBER OF LES CLEFS D’OR, RADISSON ROYAL HOTEL, MOSCOW

+7 495 221 5555

Best Breakfast: Café Pushkin

Lunch in: the most cafe.

+7 495 660 0706

6/3 Ul. Kuzentsky Most, bldg. 3 107031 Moscow

+7 495 788 4343

3 Red Square

Cara&Co

+7 495 223 4111

4th Syromyatnicheskii per, h. 1, bld. 9, Moscow

www.caraandco.com

Barvikha Luxury Village

+7 495 225 8880

Odintsovsky District, Moscow 143082

www.barvikhahotel.com

• Visit the heart of Russia: Red Square, St Basil’s Cathedral and The Kremlin.
• Take a private tour to Meiendorf Castle in Barvikha, one of President Dmitry Medvedev’s residences.
• Enjoy the ballet or opera at the famous Bolshoi Theatre.

BEST COCKTAILS

+ 7 495 229 5519

8, Novinskiy Boulevard, Lotte Plaza shopping center, 21st floor, Moscow 2295519

www.kalinabar.ru

+7 495 988 7444

Savvinskaya Embankment, Pereulok 12, Str 8, Moscow

www.sohorooms.com

MRS VIKTORIA KLOKOVA

CHIEF GUEST RELATIONS EXECUTIVE, BARVIKHA HOTEL & SPA

+7 495 504 1269

29th km Rublevo-Uspenskoye shosse, Ilyinskoe poselok

Tzarskay Okhota

+7 495 418 7982

186a Rublyovo-Uspenskoe shosse, 29th km Khukova

9am – breakfast in the hotel 10.15am – meet the guide in the lobby 10.30am – 6.30pm tour of Moscow including the Kremlin, Red Square, St. Basil’s Cathedral, GUM galleries 12pm – Kremlin, the Armory Chamber 1.45pm – Kremlin, the Kremlin Cathedrals, the Diamond Fund 4pm – St. Basil’s Cathedral 6pm – GUM Galleries 7pm – Dinner at Café Pushkin Second day: 9am – breakfast at Veranda y Dachi restaurant (Italian/Japansese/Uzbek) 10.45am – 3pm – transfer from the restaurant to the Tretyakov Gallery with the guide 4pm – 5pm – late lunch at Oblomov restaurant, during the tour 5.30pm – transfer to the hotel

YULIA BORTNIKOVA

MEMBER OF LES CLEFS D’OR ORGANIZATION, ARARAT PARK HYATT HOTEL

“Please note that recommendations are for summer 2011 only.”

Begin your day at Red Square with breakfast at Café Bosco; a perfect location on the first floor at GUM, the famous department store. The terrace faces Red Square and is a great place to enjoy the beauty of the Kremlin and St. Basil’s Cathedral before the crowds arrive. The breakfast menu is full of fresh juices, coffee, omelets and pastries, and is served from 9am until 12pm.

Your private guide can collect you from Bosco and take you to the Kremlin Tour. Walking through the Alexandria Garden you’ll visit some of the major museums of the country, the beautiful grounds, the cathedrals, the Armory Chamber and Treasury Room. All tours to The Kremlin must be organized at least one month in advance.

Lunch can be taken at Strelka Bar, which boasts a fantastic terrace, right above the Moscow River and opposite the beautiful Cathedral of Christ the Saviour.

After lunch, remember to walk across Patriarch Bridge, where you can take some wonderful photos.

If you still have enough energy, I recommend a visit to the Pushkin Museum of Fine Art, which is located near the Cathedral. There are many excellent artists on display: Monet, Gauguin, Degas and Picasso to name but a few.”

+7 495 789 8652

Ulitsa Petrovka 3/6

novikovgroup.ru

• A day trip with a private guide and chauffeur to Suzdal: Suzdal is an authentic Russian village with its own kremlin (fortress). Nearby, you can visit the Spaso-Evfimiev monastery and the museum of wooden handcrafts. Why not spend a day on a Russian estate and take a course in Russian cuisine using organic products from the garden – with a full lunch or dinner afterwards.
• Memorial Museum of Astronautics: The Memorial Museum of Astronautics is located in the basement of the memorial ‘To Space Pioneers’ – a unique monument in Moscow built in honor of the first Earth satellite launch on November 4, 1964. The museum is the brainchild of Sergei Korolev, the Chief Constructor of rocket-and-space systems during the 1950s and 1960s. The Museum Fund contains space technology items, personal possessions of Soviet spacemen, archive documents, video and photo materials, numismatic collections, philately, deltiology and faleristics objects and works of art.
• One day Tour with a private guide and chauffeur to Sergiev Posad: Sergiev Posad is the center of the Russian Orthodox religion, and home to the magnificent medieval Trinity Monastery of St. Sergei. Built in the 14th century, for many years – even under Communism – it was the official seat of the Patriarch of Russia. This is a full day trip of around five to six hours, with a traditional lunch in one of the local restaurants.

EKATERINA SAFRONOVA

CONCIERGE, HOTEL NATIONAL

+7 495 258 7000

The perfect summer weekend:

– Breakfast in Moskovskiy restaurant with a breathtaking view of the Kremlin

– Kremlin tour with the best private guide, including a visit to the Armory Chamber – a world-renowned treasure trove, the Diamond Fund and the Red Square. On Saturdays at noon there is a ceremonial parade by the Presidential regiment (horses and military) in the Cathedral Square at the Kremlin.

– Lunch at the Trellis Terrace at Turandot restaurant between the fountains and marble statues with a marvelous view of the Metropolitan Centre

– Enjoy Russian classical ballet at the Bolshoi Theatre

– Dinner at the elegant Bolshoi restaurant after the performance

– Luxury breakfast served in your presidential suite

– Private tour around Moscow including a view of the masterpieces of Russian Fine Art at the Tretyakov Gallery

– Lunch at ‘The Sad’, a brand new Ginza project restaurant located next to the Tretyakov Art Gallery

– The authentic Russian Banya bathhouse experience at Expeditzia

– Dinner at Expeditzia Restaurant (Siberian, Arctic cuisine), one of the favorite restaurants of our president Dmitry Medvedev. Try omul (whitefish) from Lake Baikal, Kamchatka crab or marinated grilled elk meat.

+7 495 775 6075

Pevchesky lane 6, 109028

www.expedicia.ru

Enjoy a walk around Old Arbat in Moscow’s historic centerat

MICHAEL HOPF

CHIEF CONCIERGE, HOTEL BALTSCHUG KEMPINSKI MOSCOW

+7 495 287 2000

For the perfect day in Moscow:

“Start with breakfast at the Restaurant Baltschug, which has the best buffet breakfast in town.Then head out on foot for a private tour of The Kremlin, including a visit to the Armoury (look out for the Fabergé eggs). For lunch, try the hip Bosco Bar, a modern brasserie-style restaurant on the ground floor of iconic GUM department store with a great view of Red Square. In the afternoon, visit the New Tretyakov Gallery National Museum of Russian Fine Art or visit Garage – a superb contemporary arts center based in a former bus depot in the north of Moscow.”

GQ Restaurant

Cuisine: European and Asian

+7 495 956 7775

5 Baltschug Street

eng.novikogroup.ru

Cuisine: French

+7 495 933 3389

9-21 Nikolskaya Street

www.baccarat.com

Denis Simachev

+7 495 629 5702

12 bldg 2, Stoleshnikov pereulok, Moscow 103031

www.denissimachev.com

PAVEL NIKOLAYEV

HEAD CONCIERGE, SWISSÔTEL KRASNYE HOLMY

“Begin with a morning tour of The Kremlin, followed by an Italian lunch at Bontempi and a visit to the Pushkin Museum of Fine Arts, where you can see one of the best Impressionist collections in the world.”

“Then, I recommend a visit to the Lenin Mausoleum or Sparrow Hills on the banks of the Moscow River, which has one of the best views over the city. In the evening make your way to the City Space Bar centerat Swissôtel Krasnye Holmy and enjoy some of finest cocktails in the capital.”

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Is Moscow Safe? Crime Rates & Safety Report

On Feb. 24, 2022, Russia invaded its neighbor country Ukraine, starting a war between these two countries.

This act of invasion caused many Ukrainians to flee their country and seek shelter in places like Poland, Hungary, Slovakia, etc…

At this time, we recommend no travel to Russia or Ukraine, or any neighboring countries for your own safety.

Russia : Safety by City

• Nizhny Novgorod
• Novosibirsk
• Saint Petersburg
• Yekaterinburg

Moscow, the capital of Russia, is a political, scientific, historical, architectural and business center of this huge country.

It’s one of the most visited places in Russia, and for good reason.

The best-known parts of Russia are concentrated precisely in the urban areas and cities like Moscow and Saint Petersburg.

Moscow’s history attracts the most tourists, as they are fascinated by it is a surreal and sometimes brutal but nevertheless thrilling and jaw-dropping national story.

In this city, visited by 17 million tourists annually, the history, told in its numerous museums, some of which are the world’s greatest, interacts with modernity.

For example, in the Garden of Fallen Monuments (Fallen Monument Park), you can see entire clusters of modern art contrasting with the very non-conceptual Communist monuments.

• Warnings & Dangers in Moscow

OVERALL RISK: MEDIUM

Generally speaking, Moscow today is safe as much as other cities in Europe, despite its problematic history with criminal activity in the 90s. However, if you’re planning on traveling to Moscow, keep in mind that you should always keep your guard up and remain aware of your surroundings, just in case.

TRANSPORT & TAXIS RISK: LOW

Generally speaking, transportation in Moscow is safe, but you should bear in mind that kidnappings have been known to happen, mostly in unlicensed taxis, so be careful when hailing one on the streets. Keep in mind that the most dangerous areas where small crime tends to occur are the underground walkways, called “perekhods”. Only use official services like Yandex Taxi, Uber or Gett taxi.

PICKPOCKETS RISK: HIGH

Pickpocketing is very common in Moscow, and surprisingly it is mostly performed by groups of children. Pay attention to your belongings, don’t leave them in plain sight and be especially careful in crowded places like stations or near tourist attractions.

NATURAL DISASTERS RISK: LOW

Moscow isn’t particularly susceptible to natural disasters. Some blizzards and snowstorms are possible during winter which can affect the traffic and delay your flights. During winter, be prepared to face the below-freezing temperatures.

MUGGING RISK: MEDIUM

The situation improved drastically when it comes to kidnappings and muggings. Generally, never accept free drinks or food when you’re in a club or a bar. Drink spiking and then attacking and robbing the victim have been reported on numerous occasions.

TERRORISM RISK: HIGH

After the recent terrorist attack in the subway in St. Petersburg the probability of this situation happening again in Moscow is very high.

SCAMS RISK: HIGH

There are many scams in Moscow, usually performed by children trying to distract you and then steal some money from you. Never talk to strange kids on the street. Also, you should avoid playing street gambling games.

WOMEN TRAVELERS RISK: LOW

Women are generally safe in Moscow, though you should avoid finding yourself alone in clubs or bars, and of course, apply all normal precaution measures like avoiding remote and poorly lit streets and areas.

• So... How Safe Is Moscow Really?

Moscow experienced a rise when it came to crime rates during the 1990s.

Violent crime, as well as petty crime and scams,  had increased, but the biggest part of the violence was within the criminal groups themselves, and it didn’t affect foreigners that much.

However, it decreased since the 90s, so right now, for tourists, Moscow isn’t more dangerous than any other European city, it’s even less so.

The crime rate in Moscow is fairly lower than one in New York, London or Paris, so you should feel safe here.

Also, you can count on the officials to be uncorrupted – don’t ever try to bribe them: you will be charged with bribery.

Bear in mind that if you are a member of the LGBT community, there is no reason to avoid Moscow altogether but you should refrain from any public displays of affection.

As of June 2013, “homosexual propaganda to minors” is prohibited, which means that any discussion of gay rights or homosexuality issues in the presence of minors is punishable by law.

While you walk around Moscow, you might encounter police officials that may demand to see your papers to check if you have been registered within 7 business days of your arrival into Moscow.

You shouldn’t have any problems with this, because if you stay in a hotel then you are automatically registered and will be handed a confirmation paper.

• How Does Moscow Compare?
• Useful Information

Most countries do need a visa to enter Russia, and if you’re a U.S. citizen you must possess both a valid U.S. passport and a bona fide visa issued by a Russian Embassy or Consulate. None of the nationals that do need a visa can acquire one upon arrival, so make sure you apply for your visa in advance. If you are not sure about your visa status, visit www.doyouneedvisa.com which will let you know whether or not you need visa based on your nationality and the country you want to visit.

The Russian ruble is the official currency in Moscow. ATMs are widespread throughout the country and credit cards are accepted everywhere.

Moscow has a highly continental influenced climate characterized by warm to hot and dry summers and extremely cold, freezing winters with temperatures as low as -30°C – sometimes even lower, with heavy snowfall.

Sheremetyevo International Airport is the Russian busiest international airport. It is located in Molzhaninovsky District, Northern Administrative Okrug, in Moscow, about 29 km northwest of central Moscow.

Travel Insurance

Just like anywhere else, we advise getting travel insurance when traveling to Moscow, because it would cover not only medical problems but also theft and loss of valuables.

Moscow Weather Averages (Temperatures)

• Average High/Low Temperature

Russia - Safety by City

• Where to Next?

9 Reviews on Moscow

That's just not true.

The person who wrote the text obviously have never been in Moscow and in Russia at all. This is ridiculous. Even about pickpocketing, the risk at most is medium, mugging is zero in historical places but is pretty high in sleeping quarters

Your rating is only two stars for safety though? So I am confused. Are you rating the article to be in poor taste?

I went to Moscow in 2021. I enjoyed the trip. I felt there were “unsafe areas” so I avoided them. So long as you know where you are going and don’t insult the locals, you should be fine.

51% safe?! Is this out of date?

Moscow and Russia in general are MUCH SAFER than Paris or London, yet those latter are more than 15 points ahead?!

Hell, it’s even admitted in the above text: “Moscow isn’t more dangerous than any other European city, IT’S EVEN LESS SO.” Yeah, you bet! And then: “the crime rate in Moscow is fairly lower than one in New York, London or Paris, so you should feel safe here.” So why the low rating? I don’t get it.

Also, the latest terrorist attack in Moscow happened in 2010… so how can you honestly say that the risk is still “high”? Especially for the fact Russia is very much on the edge when it comes to fighting terrorism domestically and over the world.

Sure, it might not be ideal everywhere in Moscow, but it’s WAY SAFER than in Paris, especially at night. You just can’t go out in Paris after the evening anymore, in most areas (I got assaulted for no reason at Châtelet-les-Halles and taking the RER train at dark is becoming more and more risky)… while in Moscow, chances are that you’ll see girls in miniskirts walking home while quietly singing. Or maybe you’ll stumble upon some gorgeous lady asking you for a lighter and then giving you her number for a coffee the next day. So very dangerous!

I sense a serious bias, here. Is it because of that LGBT thing? Could you pick a more extreme case? Yeah, you can totally be gay in Russia, just be so in private. There even are transsexuals, but this is a traditional and respectable country, so you should respect their choice of not publicizing various sexual lifestyles.

Moscow and Saint Petersburg are safe

Moscow and Saint Petersburg are very safe in my opinion! I’ve been to both cities visiting family! There are so many people out on the streets and on public transportation- I felt very safe! You need to change your ratings!!

Any update on Covid-19 to visit Moscow

I visited 118 country and Moscow one of the safest city I have been, st Petersburg as well, I read this article hoping to find any update on covid-19 restrictions upon arrival, so if anyone can update I’m planning to visit Moscow again but I need to know if quarentain is required or mandatory, anyone can share, cheers.

In Russia nobody cares, masks off. I dont know if fiew thousands of infected per day are high for you though. I was never arrested for not wearing mask, but you have to have it on you. Sometimes cops ask to put mask, you just do that and everything ok, some shops can refuse to do service if you dont have mask. I assume they pressured by boss, so just put on mask, they can give you gloves and dont cause any problems.

Written by someone who never visited Russia

A veer biased review. Moscow or St. Petersburg for being such brilliant truly cosmopolitan cities are extremely safe. Pickpocketing in Russia?! By children?! Who wrote this? Clearly by someone who has never been to the great country of Russia.

Have never been there. But wish me well

Bias review, Moscow is much safer than that!

This review is so bias and just wrong! First of all apart from being a political, scientific and etc center, it is an absolutely beautiful city and a very culturally rich city. For tourists there’s a huge range of delicious food, amazing shopping, a lot of cultural activities, and all sorts of entertainment. I’ve travelled there in December 2019, and most of the time I spent walking around and exploring by myself, be it during day time or night, nothing happened to me once. I mostly used subways and sometimes taxi, both safe. Just have a common sense when it comes to safety and you’ll be fine. You need to travel there at least once in a lifetime, it’s a completely different experience and it’s a beautiful one, NOT a communistic terrorist epicenter as some describe it to be.

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Article Contents

• Moscow : Safety by City
• Overall Risk
• Transport & Taxis Risk
• Pickpockets Risk
• Natural Disasters Risk
• Mugging Risk
• Terrorism Risk
• Women Travelers Risk
• Weather Averages (Temperatures)
• User Reviews
• Share Your Experience

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