canberra and region visitors centre tours

You are using an outdated browser. Please upgrade your browser to improve your experience.

Canberra and Region Visitors Centre

Things to do parkes , canberra , australian capital territory.

The Canberra and Region Visitors Centre sits within the Regatta Point precinct, boasting one of Canberra’s best views. Look out over Lake Burley Griffin towards a range of iconic national attractions including Parliament House, the National Gallery of Australia, the National Library of Australia and Questacon.

Purchase local and regional wines, beer, and spirits. Pick up designer merchandise, jewellery and souvenirs from local makers, and peruse a range of maps and books, kids’ treats and toys. You can also find the entire range of CBR merchandise boasting quality made hoodies, shirts and beanies, stationery, reusable coffee cups and more.

Chat to the friendly staff and volunteers. They’re a wealth of local knowledge, offering valuable insights to help you get the most from your stay, whether it’s a last-minute accommodation deal or tips about cool new cafes. See for yourself why the Canberra and Region Visitors Centre won Gold at the 2023 Australian Tourism Awards!

Wanting to experience scenic Lake Burley Griffin on two wheels? Brompton bikes are available to hire from the Canberra and Region Visitors Centre for a different way to see the city.

Canberra’s official and fully accredited tourism information centre is operated by VisitCanberra for the benefit of tourists and locals.

Limited free parking available, along with designated free parking for caravans, camper trailers, coaches and RVs.

Internet Access

Disabled Assistance

Accreditation

Nearby Things to Do

Pinot and Picasso Belconnen

Belconnen, Canberra

Dave’s Tours – Canberra

Braddon, Canberra

Treetops Adventure Canberra

Majura, Canberra

Royal Australian Mint

Deakin, Canberra

Poland, Embassy of The Republic of

Yarralumla, Canberra

Canberra Repertory Society

Also in this location.

• Accommodation

Tourist Information

Welcome to canberra centre.

Located in the heart of Canberra's CBD, Canberra Centre is the city's premier shopping attraction. Home to department stores David Jones , Myer , and Big W , two supermarkets and an impressive collection of specialty stores including a dedicated beauty and wellness precinct. With an outstanding portfolio of fashion labels, award winning restaurants and Premium Class Cinemas, Canberra Centre is the ultimate shopping destination. Open seven days.

Restaurant and Dining

Whether you're after breakfast, a leisurely lunch, dinner, takeaway convenience or coffee and a treat, Canberra Centre is the ultimate dining destination. With cafes and award winning restaurants such RAKU , as well as two food courts - there's something for everyone.

Australian and international brands

Canberra Centre houses a fabulous collection of Australian and international brands including Apple , Nike , The North Face , Zara , MUJI , Nespresso , Hugo Boss , Mecca Maxima , Aesop , Swarovski Crystal , M.J.Bale, sass & bide , L'Occitane , Cue  and Florsheim  - to name just a few. For Australian Made products and souvenirs, visit Australian Choice  and Mineshaft.

How to get to Canberra Centre

Canberra Centre is located in the heart of Canberra City and spans six city blocks. Address: 148 Bunda Street, Canberra City ACT 2608

Contact information

Australia Reception: (02) 6247 5611 International Callers: +61 2 6247 5611 Customer Service: (02) 6276 4222 Car Park Office: (02) 6248 7844 Email: [email protected]

Canberra Centre provides over 5,000 car parking spaces, with electronic park assist technology to make finding a park easy. Vehicle access to the Centre is available via Petrie Street, Cooyong Street and Ainslie Avenue, with pedestrian access from City Walk and Bunda Street.

From Sydney

If you're travelling from Sydney southbound on Northbourne Avenue, turn left at Cooyong Street and follows the blue signs to Canberra Centre car parking.

For our interstate and overseas guests, Canberra Centre is located approximately 10 minutes from Canberra International Airport (CBR). By car, follow Morshead Drive and continue onto Parkes Way taking the Coranderrk St exit at the large roundabout, continue on this road as it turns into Ballumbir Street, then look for the Canberra Centre car park signs.

Airport Shuttle

The Airport Express shuttle bus also offers airport-city-airport services daily during peak periods. Visit the Canberra Airport website for timetable and ticket pricing.

Canberra Centre is located very close to the main tram interchange in the CBD, located on the intersection of Alinga Street and Northbourne Avenue.  If you're travelling to Canberra Centre by tram, you can visit the Transport Canberra website for more details 

Customer Service Desk

Canberra Centre's Customer Service Desk is located on Level 1 near Jo Mercer. Here you can find information regarding Canberra Centre's retailers and events plus hire wheelchairs, motorised scooters, buy gift cards, lost and found property, and any other general and tourist enquiries. Phone Customer Service on (02) 6276 4222 or email us at [email protected] for bookings.

Centre Directory

Take a closer look at Canberra Centre's extensive range of stores, with David Jones, Myer, Big W, Coles , Aldi , Dendy Cinemas  - Canberra Centre delivers the city's premier collection of international and local fashion labels, beauty, lifestyle and dining choices.

Personal Fashion Stylist

Canberra Centre extends to you our personal stylist service to enhance your holiday experience. Click here  for booking information and give your holiday that fashionable touch.

Things to see and do in Canberra

Canberra is a beautiful city to discover, with a diverse range of activities to suit all ages. From Australia's most memorable cultural attractions, stunning natural wonders, and award winning wineries and cuisines from around the globe. For information on things to do during your visit to Canberra, check out the Visit Canberra website.  Discover Australia's capital city with the help of the Visit Canberra mobile app. Search Canberra's calendar of events, uncover one of Canberra's leading tourist attractions, book accommodation or locate your nearest services...all at the touch of a button.

Download now from the Google Play store.  

Download now from the App store . 

Visitor Information Centre

The Canberra and Region Visitors Centre is located at Regatta Point, Barrine Drive, Parkes ACT 2600 and is open seven days a week. The friendly staff can answer all your holiday questions and point you in the right direction with maps and information on all of Canberra's attractions and things to see and do, plus you can book Canberra accommodation and buy tickets to many of Canberra's events, exhibitions, tours and attractions. For a free copy of the Canberra Holiday Planner and for assistance with choosing and booking accommodation, call 1300 554 114 or visit their website . 

• Opening Hours

I agree to the privacy policy and wish to receive Canberra Centre's newsletter containing the latest news and offers.

We respectfully acknowledge the Ngunnawal people as traditional custodians of ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region

• Canberra & Region Visitors Centre
• Publication & Reports
• Industry link
• Useful research links
• There’s more than they’re telling us
• International Marketing
• Media centre
• #VisitCanberra on Social Media
• Australian Tourism Data Warehouse (ATDW)
• Destination Canberra Conference
• Working with VisitCanberra
• Industry Toolkit
• Canberra, Australia: the sustainable capital
• Other resources
• Tourism Product Development Fund
• Tourism Cooperative Marketing Fund
• Major Event Fund
• Take a virtual tour of the Canberra and Region Visitors Centre
• Latest News

Canberra based 360-degree photography company, Photostat3D , have produced a 3D virtual tour of the new Canberra and Region Visitors Centre (CRVC) at Regatta Point.

The virtual tour , now available on the visitcanberra.com.au website, gives viewers a taste of what’s on offer, with a virtual walk through the CRVC, and spectacular 360-degree views from Regatta Point. 

The 3D tour provides potential visitors with a unique view of Canberra’s amazing vistas, including Lake Burley Griffin and some of the national attractions, and further promotes the CRVC as a destination in its own right.

For those who may not have had the chance to visit CRVC as yet, the virtual tour of the new premises can be viewed here .

Canberra and Region Visitors Centre

Description.

From the Visit Canberra website: The Canberra and Region Visitors Centre sits within the Regatta Point precinct, boasting one of Canberra’s best views. Look out over Lake Burley Griffin towards a range of iconic national attractions including Parliament House, the National Gallery of Australia, the National Library of Australia and Questacon. Chat to the friendly staff and volunteers. They’re a wealth of local knowledge, offering valuable insights to help you get the most from your stay. Whether it’s a last-minute accommodation deal or tips about cool new cafes. Canberra’s official and fully accredited tourism information centre is operated by VisitCanberra for the benefit of tourists and locals.

Accessibility Information

Disabled parking access:   There are three disabled carparking spaces located 200m from the main entrance of the facility.   

Accessible payment facilities:  T he  eftpos  machine is wireless, making it accessible to all.  

Accessibility aware staff:   All staff are very helpful and friendly and have training in First Aid & CPR, Responsible Service of Alcohol and three are trained fire wardens. The staff also have an on the floor policy, meaning they walk around the facility to provide any assistance required to patrons. The displays in the middle of the floor are on wheels and are moved by the staff if they are made aware that there will be more than one patron in a wheelchair to make the facility easier to move around.  There is also a wheelchair available for patrons upon request.

Booking:  The facility is free. The  centre  has a bookings desk where bookings for accommodation/ticketed events can be made online and v isitors can also create, email and print their own itineraries  with staff assistance. The desk has removable chairs  with  and the desk is at a height that a wheelchair can slide under.   

Assistance animals :  Are welcome within the facility.  

Accessible public transport nearby:  It is a six-minute walk to the nearest bus stop which is located on Commonwealth Avenue.   

• Wheelchair accessible rooms
• Accessible booking options
• Online booking options
• Assistance animal welcome
• Disabled parking access
• Clear signage denoting accessibility
• Accessible payment and other interactive facilities
• Accessible toilet(s)
• Accessibility aware and friendly staff
• Additional equipment available on request
• Level or ramp access to front entrance
• Paths wide and not slippery
• Level door threshold
• Automatic or easy open doors
• Level flooring throughout
• Wide aisles and walkways
• Lowered accessible counters
• Sufficient clearance for wheelchairs under tables
• Wheelchair hire available
• Bathroom - accessible sink
• Bathroom - accessible soap
• Bathroom - accessible hand dryer
• Toilet - accessible grab rails
• Toilet - accessible toilet flush

Accessible bathroom facilities:  The disabled toilet room is 2750mm x 1740mm which allows for wheelchair circulation space. The door to the toilets is around a corner and to the right. The door has a width of 840mm. There is a grab rail that is 840mm from the ground and 240mm from the toilet that goes around the back of the toilet and wraps around along the wall to the right side of the toilet. The flush buttons are large and on the wall behind the toilet.   

Easy open door:  There is a button to press that opens the door automatically. The button is located 900mm from the ground and to the right of the door. Within the toilet there are lock and  open door  buttons that are on the left hand side and are also approximately 900mm from the ground.  

Soap:   The manual soap dispenser is 900mm from the ground.   

Bathroom mirrors:   The mirror is 900mm form the ground and is fixed to the wall.   

Hand dryer:   There is no hand dryer, however, there is paper towel that on a shelf 900mm from the ground.   

Adult change facilities:  There are no adult change facilities in the accessible toilets.   

• Audio description services
• Textured or coloured flooring at entrance and different level surfaces
• Sufficient lighting
• No overhanging or protruding signage or other obstacles

Service/product descriptions available online:  The website is text and image based. Software to convert text to speech is not available on the desktop computers within the facility.   

Textured/ coloured  flooring:  The area between the first door of entry and the second to the facility is carpeted with metal strips embedded in it that run horizontally along the carpet. The surface throughout the rest of the facility is polished concrete.  

Sufficient  lighting:   Lighting is sufficient throughout the facility and around service counters. There are skylights in the roof with blinds that can be raised or lowered to allow  more light  in.   

• Sufficient lighting (to enable lip reading and facial cues)

Hearing accessibility:  There are no hearing loops within the  centre  as they are not required. The centre also does not provide sign language/interpretative services.   

Sufficient  lighting:  There is sufficient lighting throughout the facility and around service counters. There is no strong lighting behind the staff to enable lip reading.   

• All staff are trained in first aid  & CPR, responsible service of alcohol and  three are trained fire wardens .  
• Displays in the middle of the floor are on wheels and can be moved if needed. However, the space was designed with wide pathways in mind so that it will be accessible for people in wheelchairs at all times .  
• Most of the merchandise stands are at an accessible height, however some items are high up out of reach. Staff are on the floor rather than behind counte rs and are  available  if assistance is needed.  
• The Centre has a bookings desk where staff can assist in the creation of an itinerary, book certain events and accommodation. The desk has removable chairs in which a wheelchair can slide under. The Centre plans to make more attractions available to book via their website, with a new booking system being integrated soon.  
• There is a kids play area which contains bean bags, tables and chairs and display screens. 

Leave a Review Cancel reply

You must be logged in to post a comment.

Join the community

Quick links.

Things to do in Canberra

Discover more than your typical getaway.

Canberra is home to iconic national museums and galleries, sprawling vineyards, Australian landmarks and Ngunnawal cultural sites, sweeping city vistas, and mountain bike trails weaving through forests. Find more than you expect in Canberra.

Museums and galleries

Canberra is well-known for its national attractions, but art lovers and history buffs in the know also love the city's local arts scene and heritage sites.

Outdoor adventures

Natural beauty is right on your doorstep in Canberra with popular lookouts, challenging hikes, and native animals in the wild. Discover waterfalls, gorges, forests, and snow-capped mountains just 45-minutes’ drive from the city at national parks and nature reserves.

Events and festivals

This year, Canberra is putting on a show with blockbuster exhibitions adding to our famed museums and galleries, plus events celebrating everything you love from floral masterpieces and Aussie artists to cricket and live music.

Search Canberra’s  event calendar  to find what’s on during your next trip to the capital.

First Nations' art, history and tours

Immerse yourself in some of the oldest and richest cultures in human history with the extensive collections of Aboriginal and Torres Strait Islander art and history at Canberra’s museums and galleries. Take a tour with a local Ngunnawal elder or try your hand at traditional First Nations practices during a workshop at the National Arboretum.

Canberra's wine district

Home to 140 vineyards and more than 40 wineries within 35 minutes’ drive of the city, Canberra's wine district is the perfect weekend getaway.  Find your new favourite drop as you visit cellar doors, meet the makers, and even stay overnight amongst the vines.

Foodie experiences

Canberra takes its foodie culture seriously. From award-winning coffee to long lunches and craft beers, tantalise your taste buds during your getaway to the capital.

From playing with snow in forests to Questacon's science wonderland, the kids will want to keep coming back each school holidays.

Keep in touch

Be among the first to discover the latest and greatest things to see and do, taste and try, explore and experience in Canberra by signing up to our newsletter.

All fields marked with * are required