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Centre Commercial la Motte 550 Boulevard Jean Monnet 53100 Mayenne

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• Selectour Château-Gontier-sur-Mayenne 52 km Fermée, ouvre demain à 09h30
• Gandon Evasion La Baconnière 23 km Fermée, ouvre demain à 09h
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On board with Frédéric Jousset, future owner of the world's largest catamaran

The fearless Frenchman charts his adventures, from early internet exploring to globe-trotting with a catamaran stuffed with art. Stewart Campbell tries to keep up with his life story

When he was 16, Frédéric Jousset made a bet with his best friend: the winner would be the first to visit every country in the world. There is a little contention over who is actually winning. In 1987, Jousset visited East Germany, which his friend claims shouldn’t count as it is no longer a country. If you take this view, they are tied on 114 countries each, with 79 left to see.

“I love to explore,” explains the London-based Frenchman and boss of outsourcing giant Webhelp. The wiry 49-year-old is suffering from a cold on the morning we meet at his office a few steps from the Ritz, but he still manages to crackle with a rare energy when describing how he plans to win the bet: by building the biggest sailing catamaran in the world and taking it, well, everywhere.

• Italian Sea Group to build 46.5m sailing catamaran ArtExplora

In doing so he’ll be indulging another passion – cultural expropriation. Jousset is an art lover who wants everyone to be. At 35, as a newly minted multimillionaire, he donated a million euros to the Louvre. “The Louvre people were shocked because most of their donors were either old men or rich American families,” he says. “And here comes this guy in his mid-thirties they’d never heard of.”

Jousset directed the money be used to attract new audiences to the museum; to make its grand rooms more accessible to a non-traditional demographic. Fifteen years later, he’s supercharging this kind of cultural outreach by commissioning ArtExplorer, his 46-metre catamaran project, which has been designed as  a superyacht-cum-gallery that will sail to far-flung parts of the globe, democratising the arts as it goes.

The idea came to him on a sailing charter a few years ago. Jousset was at the helm during a night passage to Stromboli, his girlfriend sleeping below. “I was looking at the stars and thinking how much I loved sailing, and then  I started to think about how much I loved culture and what I could contribute. I could add another museum, but it’s nothing new. Private foundations have been done, but I thought that no one has thought of the sea, of using a boat as a platform.

“And the more I thought about it, the more it made sense. A boat is an optimal platform because it can go anywhere, and it’s a great place to host people. It had to be a sailing yacht because it had to be green and it had to be big to host as many people as possible, so a catamaran makes sense. And that’s how I started the process.”

When it debuts at La Biennale di Venezia in 2023, ArtExplorer won’t only be the world’s biggest sailing catamaran, eclipsing 44.2-metre Hemisphere , it will be the only yacht of its type in the world, housing a vast main deck exhibition space as well as all the customary superyacht accommodations and appointments. Jousset breaks the programme down: one month will be reserved for him and his guests; another month will be dedicated to yard work; it will be available to charter for two months; for the remaining eight months of the year ArtExplorer will be used to host exhibitions.

It’s a wild idea, but one Jousset is profoundly committed to. The boat will be built “to the highest superyacht standards”, he says. Eight teams competed for the job of designing the yacht, which was ultimately won by Axel de Beaufort, who heads his own design studio, in collaboration with Japanese designer Oki Sato. It was “love at first sight”, says Jousset of their design, which is all sculptural curves and comfortable minimalism – itself a piece of art.  A shipyard is expected to be announced imminently for the three-year build.

Until then, Jousset will be preoccupied by the small task of running Webhelp, with its 140 offices in 35 countries and 55,000 employees. Today, the company is a world-leading business solutions provider, its success a testament to Jousset’s entrepreneurial nous and nimble mind. But that doesn’t mean it has always been easy – there has been no shortage of dramatic knife-edge moments in Webhelp’s 20-year story.

The most significant came early in the company’s life. In the late 1990s, Jousset and his business partner Olivier Duha were working at consultancy Bain & Company, but neither saw a future there. “I realised that doing PowerPoint presentations for other people was not something that fascinated me. We thought: ‘Why don’t we join forces and try to find something else?’”

Their idea was to scour North America for a tech business they could import to Europe. “We came across a Canadian company called Webhelp, which had just announced it had raised C$40 million (£22.8m). We thought we could team up and launch it in Europe,” says Jousset. The company was an early pioneer in the internet search industry. Users could input a query and within three minutes a “web wizard” would locate relevant content and push it to them via a novel chat feature.

“It was the first human-assisted real-time search engine,” says Jousset. “Nowadays it makes you laugh because it looks like the Stone Age, but you have to remember it was 1999. We thought it was just brilliant.” The key to the business were the people answering users’ queries – Webhelp had outsourced everything to India. Jousset and Duha travelled to Canada and cut a deal: if they could raise $5 million in four weeks, they could launch Webhelp as a joint venture in France.

“Sometimes in life you do stupid things that you can’t explain and we thought that this was a once-in-a-lifetime opportunity. So we resigned by fax and had four weeks to find $5 million.” They ended up raising $16 million, including a sizeable chunk from LVMH boss Bernard Arnault, but decided to only take five. “That was the second stupid thing we did – today you would take the money! But we thought we would be too diluted if we took all $16 million.”

They launched Webhelp in France in 2000, outsourcing the web wizard work to Romania, which had a ready population of young, hungry, tech-savvy graduates with a good grasp of French. “We had big traffic, lots of press, lots of noise, like we were new French heroes disrupting the way people search. One month later I’m sitting at my desk and a friend called me and said: ‘Have you checked out this new website called Google? It does what you do, but a bit different.’

“I remember seeing the Google homepage for the first time, all white with just this box. The question we asked to demonstrate the efficiency for human search engines was ‘How old is Mickey Mouse?’ So I keyed that in and boom, a million pages, in milliseconds. And suddenly it’s like you’re selling candles and someone else is selling electricity. And then we saw their traffic…”

The Webhelp ship started sinking – fast. The company was burning cash and had to pivot. “Our remaining asset was our Romanian workforce. They were cheap, they were smart, and we had a chat technology that was quite efficient. We thought: ‘Why don’t we go to the Amazons, the first e-commerce websites, and offer a white-label customer service using our chat technology.’”

They got contracts with five French websites, taking a cut of every product sold, and at the end of their first year in business had revenues of €80,000 (£69,000). They added email management to their offering and at the close of 2001 had 20 clients and revenues of €500,000. “Then our clients said: ‘When our customers are really angry, they want to reach out and talk to someone, so you should come up with a solution for that.’” French call centres already existed, but no one had thought of putting them offshore, so Jousset and Duha opened a call centre in French-speaking Morocco. “And then things sky-rocketed,” he says. “We started with 40 people, then 100, then 200, then 3,000 and then all of a sudden we had 5,000 people.”

In 2010, revenues had grown to €200 million and last year the company was valued at €2.4 billion after diversifying into the full suite of business solutions. It’s been almost breakneck growth, but Jousset remains unfazed; he clearly doesn’t rattle easily, which is important given some of his extracurricular passions. He recently scaled Everest and is an extreme skier and diver, regularly going down to 50 metres.

“At that depth, if anything goes wrong with your bottles or equipment, you’re screwed,” he says with cool sangfroid. “It’s not just for the sake of it. It’s not that I want to kill myself, but it’s something I need because otherwise I am not happy. It’s more a positive thing, I guess.” He can’t explain where it comes from, this need to live an edgy existence, but his sister has it too: she’s a foreign correspondent and documentary maker who regularly embeds herself in some of the world’s sketchier places.

He has always pushed himself and excelled academically, ultimately graduating from HEC Paris, the country’s leading business school. Then came mandatory national service in the French Army, but instead of simply riding it out, he extended his service and volunteered for the paratroop regiment, rising to platoon commander.

“I remember the first day joining the regiment – you had to walk for 120 kilometres with full gear on, weighing probably 20 kilos. And you had to do this in less than 36 hours, which meant walking constantly, in leather boots. I remember walking while sleeping, but once you do that it’s immensely useful because when you do business negotiations and it’s 3am, everyone around you is tired, but I’m not because I know I can walk for 36 hours. That confidence in yourself from a physical standpoint holds forever.”

His mind he takes care of by retreating to a monastery in Normandy each year and handing over all his technology to the monks. He doesn’t speak for three days, which provides a useful reset. His soul, meanwhile, belongs to the sea. Until this point, he has always chartered yachts, including, memorably, the massive 78.55-metre classic, SS Delphine . In 2008 he was engaged and due to be married in Saint-Jean-Cap-Ferrat and had booked the superyacht for brunch. “But 10 days before the wedding I got cold feet and called it off,” he says.

His charter broker didn’t care. “No can do,” came the answer when Jousset asked if he could cancel the booking. The only thing his broker could do was switch the dates, so Jousset decided to take the yacht on his birthday, 3 May, add two more days to the charter and pack it with 25 friends – and his new girlfriend. “We went cruising from Saint-Tropez to Portofino and back. It is the best memory. We partied like there was no tomorrow. And I realised how much I liked it, so that’s how I got into superyachts – by accident.”

Nowadays, he’s much more deliberate in his yachting choices, and has a very clear vision for ArtExplorer: he wants it to become the centrepiece of a foundation that will one day include planes, trucks, buses – whatever moves and is capable of spreading culture beyond the walls of museums and galleries. In 20 years he’d like it to be the “equivalent of Greenpeace for art and culture”, he says, with millions of followers, subscribers and volunteers.

It’s a hugely ambitious plan, but coming from a guy who has conquered the business world and Mount Everest, I’d say he’s a safe bet. And by then he might have won his, too.

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Understand [ edit ]

Sheremetyevo Airport is north-west of the Moscow Ring Road. It is firmly associated with the Leningrad Highway, although it is geographically located to the east, and the village of Sheremetyevsk (now a microdistrict of the city of Dolgoprudny) that gave the name to the airport and is located at Dmitrovskoye highway, which almost no one uses to go to Sheremetyevo.

History [ edit ]

Sheremetyevo is usually perceived as the main Moscow airport. This phenomenon is rooted in the Soviet past, when all international flights were carried out from here. The first passenger flight from the airport took place on August 11, 1959. Built in the early 1960s, the terminal, later known as Sheremetyevo-1, was a monument of its era and, apparently, the first building in the Soviet Union reminiscent of the structure of modern airports with check-in and departure areas as well as cafe for passengers. The original technical solution was also the landing pavilion put out on the airfield - in the people there was a "glass" or "washer" - an escalator gallery connected to the terminal.

For the 1980 Olympics, a new terminal for international flights, Sheremetyevo-2 (now Terminal F) was built. With two terminals-Sheremetyevo-1 and Sheremetyevo-2 standing on opposite sides of the airport-it stayed for almost 30 years before the large-scale reconstruction of the late 2000s, when two new terminals (D and E) were opened near Sheremetyevo-2 and conducted a line railway. After that, the "center of operations" of the airport finally shifted to the south side of the flying field, and the former Sheremetyevo-1, overgrown with a pair of new, rather shed terminals, was given up for the destruction of low-cost and closed in 2015 due to their disappearance. Until mid-2018 with the reconstruction of Terminal B, passengers were served only by DEF terminals, with the northern side of the airport having its own uses. The old building of Sheremetyevo-1 was demolished together with the famous "saucer", in its place is the construction of a new terminal.

Sheremetyevo serves more than 30 million passengers a year, regularly changing places in the ratings with Domodedovo .

Structure [ edit ]

Unlike most modern airports, Sheremetyevo is divided into two clusters , which are on opposite sides of the airport: Terminals A, B and C, and Terminals D, E, and F. Terminal B is the Aeroflot domestic terminal. There are plans for Terminal C (now demolished) to be similarly revived for CIS flights.

In Sheremetyevo, there are two parallel runways just 300 m from each other. They are too close together to be used independently, and the airport's capacity is far behind the number of terminals built in it. To solve this problem a third runway is planned to be built a couple of kilometers from the existing ones. Sheremetyevo is the most well-equipped airport in Russia, and the likelihood that you will be taken to a plane in a bus (rather than a jetbridge) is smaller than other airports, although it is still quite high, especially on domestic flights. In terms of infrastructure, the airport is quite diverse: there are, for example, relatively inexpensive power points, but they will have to be searched. Sheremetyevo is far from anything else: even to nearby hotels you have to go by taxi or book a transfer.

Information [ edit ]

The airport has an official Android app that, along with the flight schedule, contains a detailed diagram of the terminals with all the objects (up to the outlets) and the possibility to route from the current location to any object.

Reference information: ☏ +7 495 578-65-65 .

Flights [ edit ]

Southern cluster [ edit ].

55.9632 37.4059 1 Terminal D . Serves domestic and international flights of Aeroflot. The huge building in shape resembles a plane and refers to the most interesting architectural solutions among post-Soviet Russian airports. All the registration is general and is on the 3rd floor, leading to a long corridor from the Aeroexpress station. To the counters there are often queues in which you can stand 20-30 minutes. Less expensive food points are on the 2nd floor (cafe-dining room "Mu-Mu") and on the 1st floor in the arrivals area (McDonald's, Crumb-Potato). The quietest place is on the 2nd floor in the Mu-Mu area. In the left part of the terminal there is a small "clean" zone of the internal sector: there is always a throng, so there is no reason to come here in advance. The international "clean" zone, on the contrary, is quite spacious (and, in addition, it can be moved to an even more spacious terminal E). ( updated Feb 2018 )

55.9648 37.4138 2 Terminal E . International flights of Aeroflot and partner airlines. Not memorable, sometimes frankly shabby design is combined with relative lack of people: there are a lot of places, and there are not enough flights for landing. In the area of ​​check-in counters there is something like Sheremetev's food court - several racks with quite decent food and common tables. In the clean zone there is an inexpensive "Burger King". Jul 2017 ( updated Feb 2018 )

55.967 37.4176 3 Terminal F . One of the oldest buildings of the airport, formerly Sheremetyevo-2 , was opened for the Moscow Olympics in 1980. The architecture of the terminal reflects the representations of that time about comfort and style. Once in the building there was a unique interior with metal pipes hanging from the ceiling and eternal semi-darkness. Unfortunately, many elements of the decor were removed during the reconstruction, but in the departure zone there were still characteristic lamps, from which literally blows the solemnity of those times when each flight by plane was an event - do not miss them. Strange, sometimes uncomfortable layout in the terminal, too, remained: the check-in desks are preceded by the point of inspection (that is, the inspection in this terminal needs to be done not twice but three times), but passport control is right behind the registration desks, so the distance in the terminal before the landing, here is minimal. From the terminal F, individual flights of Aeroflot and all the partners that are least liked by them fly. If you are in Terminal F - be sure to look for the staircase upstairs, where there is a good dining room, a restaurant overlooking the flying field and the airport museum. On the 1st and 2nd floors the infrastructure is the same as everywhere else. ( updated Feb 2018 )

55.9638 37.4157 4 Terminal Aeroexpress . Self-contained territory with two floors, densely packed with all sorts of cafes and shops. If you arrive or leave, the terminal needs to go right through. There are a lot of fast food outlets, by the standards of the airport are relatively cheap, and in the shops, you can buy everything from the tourist equipment to the scarves from Pavlovsky Posad. ( updated Feb 2018 )

Inside the southern cluster, the DEF terminals are connected both to each other and to the Aeroexpress terminal. Pass through the terminals between the terminals and there is a "clean" international zone: if you do not have enough free outlets in the "clean" zone D or F, look for them in the always deserted terminal E. Cheapest food in the "clean" zone - "Burger King" in the same terminal E with almost urban prices.

Northern Cluster [ edit ]

55.9827 37.4422 5 Terminal A . Used by business aviation. ( updated Feb 2018 )

55.9814 37.4144 6 Terminal B . Rebuilt in 2018, this terminal hosts Aeroflot domestic flights. ( updated Feb 2018 )

55.9808 37.4105 7 Terminal C . Closed, not used. Jul 2017 ( updated Feb 2018 )

Wait [ edit ]

The airport has plenty of ATMs and currency exchange offices, duty free shops, a hairdresser, a pharmacy, and several overpriced cafes and basic restaurants.

Eat and drink [ edit ]

Buy [ edit ], connect [ edit ].

Unlimited free WiFi is available.

Sleep [ edit ]

• 55.962234 37.416279 1 Novotel Moscow Sheremetyevo Airport . If you have a layover at Sheremetyevo Airport, you may stay at here even if you do not have a Russian visa. Go to the 'Transfer/Transit Without Visa' desk upon arrival. You'll be escorted to the hotel in a private bus and stay in a corridor with personal security guard. Rooms are spacious and comfortable. You'll be picked up by Aeroflot staff about one hour prior to departure and the bus will bring you directly to the departure gate. The hotel offers rates for stays during the day, and overnight rates. ( updated Feb 2018 )

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