travel voucher terms and conditions

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Travel credit

Understanding travel credit options.

We offer different types of travel credit: Trip Credit, Flight Credit, and Travel Vouchers. Each type of travel credit has its own terms and conditions, so be sure to read them carefully before redeeming your credit. Keep in mind, travel credits can only be used to book flights, and can’t be used to pay for extras like seats or bags.

Extended Trip Credit

For Trip Credit issued on or after April 2, 2024, AAdvantage ® members have 12 months to use their Trip Credit when canceling their trip on aa.com or the American app and their AAdvantage ® number is included in their reservation. Non-AAdvantage ® members have 6 months.

Types of travel credit

*Can’t be used for extras like seats or bags.

**For Trip Credit issued on or after April 2, 2024, AAdvantage® members have 12 months to use their Trip Credit when canceling their trip on aa.com or the American app and their AAdvantage® number is included in their reservation. Non-AAdvantage® members have 6 months.

***When booked on aa.com, Flight Credit can only be applied to flights within the U.S., Puerto Rico, and the U.S. Virgin Islands. (U.S. currency only)

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Book a trip with your Trip Credit

Find your trip to use your Flight Credit

• Contact Reservations

If you received a travel credit, you can use it to book your next trip. Here's how to find and redeem your Trip Credit and Flight Credit.

Trip Credit

If you're an AAdvantage ® member, most Trip Credits will appear in your AAdvantage ® account.

Log in to your account

Step 1: Find your Trip Credit email

• Look for an email from American Airlines with the subject line ‘Your Trip Credit.’
• Your Trip Credit number is a 13-digit number that begins with ‘00115.’

Keep in mind there are separate ticket numbers for add-ons like seats, upgrades, and bags.

Step 2: Book and add your Trip Credit

• Go to aa.com and book your new flight.
• On the payment screen, select ‘Trip Credit.’
• Follow the prompts to pay using your Trip Credit.
• You may use a credit card to pay any remaining balance.

Flight Credit

If you're an AAdvantage ® member and had your account number listed in your reservation before cancellation, you can log in to your account and view available Flight Credit in your AAdvantage ® account.

Step 1: Find your canceled trip or confirmation email

• You'll need your 6-character confirmation code and 13-digit ticket number.
• American tickets have a 13-digit number that begins with '001'.

Step 2: View your canceled trip

• Go to aa.com and choose ‘Manage trips / Check-in’
• Choose ‘View canceled trips’ and enter your trip details.
• You’ll find your Flight Credit details on the ‘Your trip’ page.

Step 3: Rebook and add Flight Credit

• Go to aa.com and find your new flight.
• On the payment screen, choose ‘Add Flight Credit.’
• Enter the ticket number from your canceled trip and apply the credit.

Book a trip with your Flight Credit

General rules

• Trip Credit is non-refundable, non-transferable, non-returnable, may not be redeemed for cash, check or credit (except where required by law) and has no implied warranties, including warranties of merchantability or fitness.
• Trip Credit is void if bought, sold or bartered, advertised for sale or used for commercial or promotional purposes.
• We won’t replace Trip Credit if lost or stolen. This may include inadvertent deletion, forwarding or access of the email containing your Trip Credit number. Please guard the Trip Credit number as you would cash.
• Except where prohibited by law, we reserve the right to refuse, void, cancel, reject or hold for review any Trip Credit mistakenly issued in an incorrect denomination or issued or obtained, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation abuse or in connection with any violation of these terms and conditions.

Expiration and validity

• Valid until 11:59 p.m. (CT) on the date listed on the Trip Credit, and we won't reissue it past the expiration date.
• We won't accept invalid or expired Trip Credit.
• We won’t accept Trip Credit with an invalid number or if we are unable to locate it within the American Airlines systems.
• To receive Trip Credit, your original ticket must be canceled before the departure of the first flight (or the ticket loses any remaining value and cannot be used for future travel).

Redemption and usage

• You may redeem Trip Credit on aa.com or by contacting Reservations. Trip Credit is not redeemable through any other channels, including airport ticket counters or travel agencies.
• When contacting Reservations, tell the agent you have Trip Credit and you want to use it to book your travel.
• Trip Credit is redeemable toward air travel on flights operated by American, American Eagle ® or flights marketed by American (designated with an AA*). You can’t use Trip Credit for payment of air travel on any other airline on aa.com.
• Contact Reservations to use Trip Credit for qualifying one world ® or other airline partner itineraries.
• Trip Credit is redeemable toward the base air fare and directly associated taxes, fees and charges collected as part of the fare calculation.
• You may not use Trip Credit for products and / or services sold separate from the fare price or for taxes, fees or charges in connection with AAdvantage ® award travel, American Airlines Vacations℠ or any other non-flight products and / or services sold by American.
• You may only use non-taxable Trip Credit for single-passenger reservations on aa.com.
• Contact Reservations to use Trip Credit for more than 9 passengers.
• The recipient of Trip Credit can use it to pay for travel for themselves or others.
• You may redeem up to 8 Trip Credits in a single transaction on aa.com or through Reservations.
• If the ticket price is greater than the value of the Trip Credit, you may pay the difference only with a credit card accepted by American.
• If the ticket price is less than the value of the Trip Credit, we’ll issue any remaining value on a new Trip Credit, delivered via email to the passenger ticketed on the Trip Credit redemption. You may choose to have the new Trip Credit email sent to your email address and then use the remaining value on a new reservation for yourself or someone else.
• You may not combine Trip Credit with the value of an existing ticket to pay for a new ticket.
• Flight Credit is non-refundable, non-transferable, non-returnable, may not be redeemed for cash, check or credit (except where required by law) and has no implied warranties, including warranties of merchantability or fitness.
• Flight Credit is void if bought, sold or bartered, advertised for sale or used for commercial or promotional purposes.
• We won’t replace Flight Credit if lost or stolen. This may include inadvertent deletion, forwarding or access of the email containing your Flight Credit number. Please guard the Flight Credit number as you would cash.
• Except where prohibited by law, we reserve the right to refuse, void, cancel, reject or hold for review any Flight Credit mistakenly issued in an incorrect denomination or issued or obtained, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation abuse or in connection with any violation of these terms and conditions.
• Flight Credit is valid for 1 year from the date the ticket was issued. We will not extend or reissue once it expires.
• If you don't show for your flight, your ticket will no longer be valid or eligible for any credit.
• We won't accept invalid or expired Flight Credit.
• You may redeem Flight Credit on aa.com, in person at the airport or by contacting Reservations.
• When contacting Reservations, tell the agent you have Flight Credit and you want to use it to book your travel.
• The recipient of Flight Credit can use it to pay for travel for themselves only.
• Flight Credit is redeemable toward air travel on flights marketed and operated by American, by American Eagle ® carriers or on flights marketed and sold by American but operated by one of American’s codeshare or one world ® partners (i.e. flights designated with an AA*).
• Flight Credit is redeemable toward initial booking, the base air fare and directly associated taxes, fees and charges collected as part of the fare calculation.
• You may only redeem 1 Flight Credit for single-passenger trips on aa.com or through Reservations. In order to redeem up to 2 Flight Credits in a single transaction, you must contact Reservations.
• If the ticket price is greater than the value of the Flight Credit, you may pay the difference only with a credit card accepted by American.
• If the ticket price is less than the value of the Flight Credit, you can only use the value of Flight Credit needed for the current booking while remaining value will be issued as travel credit for future reservations.
• You may not use Flight Credit for products and / or services sold separately from the fare price or for taxes, fees or charges in connection with AAdvantage ® award travel, American Airlines Vacations℠ products or services or any other non-flight products and / or services sold by American.

Electronic travel voucher terms and conditions

• eVouchers are provided for U.S. customers only.
• eVouchers are non-refundable, non-transferable, non-returnable, may not be redeemed for cash, check or credit (except where required by law) and have no implied warranties, including warranties of merchantability or fitness.
• eVouchers are void if bought, sold or bartered, advertised for sale, or used for commercial or promotional purposes.
• We won’t replace eVouchers if lost or stolen. This may include inadvertent deletion, forwarding or access of the email containing your eVoucher number. Please guard the eVoucher number and PIN as you would cash.
• Except where prohibited by law, we reserve the right to refuse, void, cancel, reject or hold for review any eVouchers mistakenly issued in an incorrect denomination, or issued or obtained, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation abuse or in connection with any violation of these terms and conditions.
• eVouchers are valid for 1 year from the date of issue, and we won’t reissue them past the expiration date.
• We’re not responsible for honoring invalid or expired eVouchers.
• We won’t accept an eVoucher with an invalid number or if we are unable to locate it within the American Airlines systems.
• You may redeem eVouchers only on aa.com or by contacting Reservations. eVouchers are not redeemable through any other channels, including airport ticket counters or travel agencies.
• eVouchers are redeemable toward air travel on flights operated by American, American Eagle ® , one world ® partners or on flights marketed by American (designated with an AA*). You can’t use eVouchers for payment of air travel on any other airline.
• Flights sold or originating outside the U.S., Puerto Rico or U.S. Virgin Islands or operated by other carriers are not eligible.
• eVouchers are redeemable toward the base air fare and directly associated taxes, fees and charges collected as part of the fare calculation.
• You may not use eVouchers for products and / or services sold separate from the fare price or for taxes, fees or charges in connection with AAdvantage ® award travel, American Airlines Vacations℠ or any other non-flight products and / or services sold by American.
• The eVoucher recipient can use it to pay for travel for themselves or others.
• You may redeem up to 8 eVouchers in a single transaction.
• If the ticket price is greater than the value of the eVoucher(s), you may only pay the difference with a credit, debit or charge card with a billing address in the U.S., Puerto Rico or U.S. Virgin Islands.
• If the ticket price is less than the value of the eVoucher(s), the unused amount will remain on the eVoucher until it reaches zero, at which time the eVoucher will be deactivated.
• You may not combine eVouchers with the value of an existing ticket to pay for a new ticket.

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Travel voucher conditions

If your trip didn’t go as planned, you may be entitled to a refund in the form of a travel voucher. These are the conditions of your voucher.

General voucher conditions

1. The following terms shall have the meaning as defined hereunder, unless the context otherwise requires:

• An EMD voucher means Electronic Miscellaneous Document. This is also called a Travel voucher.
• KLM means KLM Royal Dutch Airlines, having its registered office at Amstelveen, The Netherlands.
• Delta means Delta Air Lines, having its registered seat at Atlanta, Georgia, USA.
• Air France means Air France, having its registered seat at Paris, France.
• KLM flight means any flight having a flight number with a KL-prefix.
• Delta flight means any flight having a flight number with a DL-prefix.
• Air France flight means any flight having a flight number with an AF-prefix.
• Virgin Atlantic flight means any flight having a flight number with an VS-prefix.

2. No agent, employee or representative of KLM has the authority to alter, modify or waive any of these terms and conditions.

3. The non-refundable voucher is to be used for payment of a KLM, Delta Air Lines, Air France or Virgin Atlantic fare when a KLM or Air France ticket is issued. The amount that can be used is mentioned on the voucher.

Voucher can be used by:

• the owner of the voucher,
• passengers travelling together with the original voucher owner, at the time the voucher is being redeemed.

If the currency of the voucher is other than the currency in which the price of a ticket is published, the rate of exchange will be the bankers selling rate of KLM’s local bank. If, upon payment of a ticket, a balance amount on the voucher remains, a residual voucher shall be issued for that amount but the terms and conditions pertaining to the original voucher shall remain applicable.

4. The refundable voucher is valid for a direct refund of the refundable amount stated on the voucher to your bank account.

5. To all carriage provided by KLM, Delta and Air France, the general conditions of carriage, the tariffs, the tariff regulations and the special conditions of carriage, whichever are applicable, of KLM, Delta and Air France, respectively, shall apply. Where carriage is provided by another airline, that airline’s general conditions of carriage may apply.

6. Should this voucher be used for carriage on Delta, Air France or any other airline’s flight, KLM will only be deemed to have acted as an agent of that airline in issuing this voucher.

7. A voucher is not endorsable. The voucher cannot be bartered or sold and doing so will render it invalid.

8. Solely the passenger will be responsible for his voucher and KLM is not liable to the passenger in the event a voucher has been used by any other person than the passenger. Neither KLM nor KLM’s agent is obligated to request a person presenting this voucher to identify himself.

9. A customer offered a voucher is at all times at liberty to accept or refuse the voucher. The acceptance of a voucher by the passenger shall be deemed a consent to and acceptance by the passenger of these terms and conditions.

10. The non-refundable voucher is valid for 12 months from the date of issue and can be used to purchase a KLM or Air France ticket for travel on KLM, Air France or Delta Air Lines fare.

11. Non-refundable vouchers can be used towards the pre-purchase of other optional products and services (where offered) on KLM or Air France operated and marketed flights.

12. In-flight purchases are not possible with the voucher (both refundable and non-refundable).

13. Terms and conditions are subject to change.

Terms and Conditions of a non-refundable voucher

When you agree to receive a non-refundable voucher from KLM or Air France, you agree to our terms and conditions. Make sure to read these conditions carefully and contact our KLM Customer Contact Centre in case of questions, before opting for a non-refundable voucher.

1. Issuance of the non-refundable voucher

1.1 A non-refundable voucher can be issued for fully open tickets (unused tickets) or partially used tickets, for the coupons that have not been used. If the passenger has a fully refundable ticket, it is not in the interest of the passenger to apply for a non-refundable voucher.

1.2 The passenger's acceptance of a non-refundable voucher shall be deemed a full consent to and acceptance by the passenger of these terms and conditions.

1.3 The non-refundable voucher will be issued for the full value of the unused ticket, including taxes.

1.4 In case of purchased extra options that were part of the unused tickets for flights operated by KLM or Air France, an additional non-refundable voucher may be issued for the full value of the purchased options that were not used.

1.5 The amount that can be used is mentioned on the non-refundable voucher.

1.6 If the currency of the non-refundable voucher is different from the currency in which the ticket price is issued, the rate of exchange will be the banker's selling rate of KLM or Air France’s bank.

1.7 If the passenger has a ticket that is changeable at a fee, the fee will be deducted from the full value of the voucher. The new value will then be shown on the non-refundable voucher. For example: you have purchased a ticket for EUR 200 with fare conditions that state that changes are permitted at a fee of EUR 50. When you request the voucher, this fee will be deducted, and an amount of EUR 150 will be credited to the final voucher.

1.8 The non-refundable voucher will be issued per passenger and match the passenger name displayed on the original ticket. Even if the passengers are booked on the same reservations as others, each individual passenger will receive a voucher in their name.

1.9 For tickets with a mixed fare type (e.g., outbound travel not refundable and inbound travel refundable) the non-refundable voucher will be of the full value of the unused ticket but will be fully non-refundable.

2. Exchanging the EMD voucher for a new ticket

2.1 The non-refundable voucher will be used to pay a KLM, Air France, Delta Air Lines, or Virgin Atlantic fare when a KLM or Air France ticket is issued.

2.2 Non-refundable vouchers can be used towards the pre-purchase of other optional products and services (where offered) on KLM or Air France-operated and marketed flights.

2.3 In-flight purchases are not possible with the voucher.

2.4 If, upon payment of a ticket, a balance amount on the voucher remains, a new non-refundable voucher shall be issued for that amount but the terms and conditions pertaining to the original voucher shall remain applicable.

2.5 If the passenger books a new flight and the price of the new reservation is higher than the amount on the non-refundable voucher, the passenger will need to pay the fare difference.

2.6 If the passenger uses the non-refundable voucher to book a new ticket that is fully refundable or partially refundable, and the passenger later requests a refund of this ticket, the passenger will receive the amount of the difference paid. However, the part paid with the non-refundable voucher will remain non-refundable.

3. Non-refundable voucher

3.1 The full value of the voucher is non-refundable.

3.2 If you've paid for your ticket using a combination of cash and Miles, your non-refundable voucher will have the value of the cash amount you've paid for your ticket. The spent Miles are non-refundable unless the airline has cancelled your flight.

3.3 By agreeing to these conditions, the passenger forfeits the right to request a refund of the original ticket when accepting a non-refundable voucher.

4. Non-transferability of a non-refundable voucher

4.1 These vouchers are non-transferable. Vouchers may only be used towards a new ticket or ancillaries issued for the passenger name stated on the original voucher, except for passengers that will be travelling together on the same booking as the original voucher owner once the owner redeems their voucher.

4.2 A voucher is non-endorsable. The voucher cannot be bartered or sold and doing so will render it invalid.

4.3 Solely the passenger will be responsible for their voucher, and KLM and Air France are not liable to the passenger if a voucher has been used by any other person than the passenger.

5. Validity of a non-refundable voucher

5.1 The non-refundable voucher is valid for one year from the date of issuance of the voucher. This means that the passenger has one year to use the voucher towards a new flight in the future. If the passenger exceeds the validity of the voucher, the voucher will be lost and will no longer be useable.

Yes, you can still redeem your travel vouchers. Here's how to do it.

The travel credit you got after the pandemic is probably about to expire. Actually, it may have already run out. 

A recent American Express survey says one in three travelers plan to burn their travel credits or points to pay for all or part of a trip. Why? They have a lot of travel credits to use. After the pandemic started, airlines, cruise lines and hotels doled out points and vouchers in such generous quantities that it put the CARES Act to shame.

"The airlines are sitting on more than $10 billion in unused travel credits, most of which expire in two years or less," says Lauren LaBar, a manager at Upaway , a travel concierge app.

But you don't have to lose your travel credit. Here are a few expert tips that will help you keep your credits and travel in the future. And there are ways of ensuring this never becomes a problem again.

Read your voucher now

If you've received a voucher, flight credit or travel certificate, find it and read it now. Cruise lines are particularly strict about their vouchers, called future cruise credits.

Learn more: Best travel insurance

“You have to know the value of your credit," says Annie Scrivanich , senior vice president at Cruise Specialists . "Also, know the terms and conditions like the expiration date and book-by date."

She warns that cruise lines aren't flexible in changing the terms, so she recommends rebooking sooner rather than later.

Track your credit

Many travel companies won't tell you if your credit is about to expire. Of course not. They want to keep your money. Don't let that happen to you, says Jeremy Ellis, head of customer care operations at Priceline .

"Keep track of your credit – and its expiration date – by flagging it in your email as soon as it hits your inbox and setting a reminder on your calendar to rebook before the deadline," he advises. 

The date by which you must use your ticket should be on the cancellation confirmation of the original ticket. Also, note that there's sometimes a difference between when you have to book by and when you have to travel by.

Go back to the place you booked

If you bought your tickets or hotel room through a third party, like an online travel agency, you'll want to check with them. An agency can help, but they also add a layer of complexity – and sometimes, more restrictions. You'll want to check with the place you booked to see about your options for redeeming the voucher or credit. 

If you're lucky, you bought your trip through a reputable travel advisor who can help you make the most of your credit (and possibly even extend it). If not, then you might have to deal with an automated system that is programmed to tell you "no" at every turn. 

Either way, you have to start here, say experts.

How to make sense of credits

It can be confusing. Consider what happened to Tom Harriman, an attorney based in Clarksville, Maryland. He had $750 in American Airlines flight credits that were about to expire. But he couldn't redeem the scrip online because of a technical glitch.

Harriman phoned American and asked for help. A representative came up with a creative solution: She used part of his flight credits to book two new tickets, and she modified the remaining balance into travel credits, which he could use for a future trip up to a year after the date of the re-issue. It turns out American has travel credits and flight credits, each with its own rules.

"This is all crazy," he added.

It is. Airline credits are particularly confusing. For example, Delta Air Lines offered eCredits, which operate a lot like American's vouchers. United has electronic travel certificates. Each one comes with a set of restrictions that you'll need to review.

Don't assume your airline will warn you before they expire. I've received lots of complaints on my nonprofit consumer advocacy site where passengers discovered only too late that time had run out on their vouchers. 

Call to redeem your credits

If you want to redeem your travel vouchers, get a real person on the phone. That's the advice of veteran financial advisor Michael Foguth .

"The best thing to do is call and communicate with a live person in the company’s customer service department," he says. "A live representative can typically give you tips and ideas on how to utilize all of your available credits. If your rewards are expired or close to it, the representative can often extend the expiration dates."

Note that some companies may charge you to talk to a human, so ask before you do anything.

With dangerous COVID variants still out there, and travel plans still in flux, it's more important than ever to track your travel vouchers. The ones you have could expire soon. And if you don't act now, they probably will.

Don't let vouchers become a problem again

Travel companies love to hand out expiring vouchers. They know only a small percentage of customers will redeem them, meaning that they get to keep your hard-earned money. Here's how to ensure that doesn't become a problem for you.

If they cancel, you deserve a full refund. In virtually every sector of the travel industry that's the rule. For airlines, it's a federal rule . In other cases, state law protects you from purchases made but not delivered.

You get what you negotiate. Experts say there's still lots of room for negotiation if you have to cancel or postpone your next trip. So if a company offers you a credit, be sure to request a refund. Phone reps often have some flexibility in granting a refund as a one-time exception. Always ask for your money back first.

There ought to be a law. Ideally, travel credit – like the money used to purchase it – should never expire. Consumer advocates such as Travelers United are pushing to ensure future airline vouchers don't expire. There's talk that the airlines might be on board with the idea.

Travel Voucher Terms and Conditions

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Help center - flights, travel voucher validity, terms, and conditions.

Each airline may have a different policy. To find out more about your airline’s policy, please check the email we send to the email address you used for booking after your refund is completed. 

On the email, you will be able to find information such as your travel voucher’s expiry date , whether your voucher can be used to book a different route, and how to use your travel voucher . Please note that if your new ticket is cheaper than the value of your travel voucher, the remaining amount cannot be exchanged for cash. If your new ticket is more expensive than the value of your travel voucher, you will have to pay for the difference.

For more information, please check our COVID-19 Travel Updates information page.

Related Articles:

How to Check My Refund Status

How to Use Travel Voucher

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Terms and Conditions of a non-refundable voucher

When a passenger agrees to receive a non-refundable Air France or KLM voucher, they agree to our Terms and Conditions. They should read these conditions carefully and not hesitate to contact our customer service with any questions before opting for a non-refundable voucher. 

1.1. A non-refundable voucher can be issued for unused (fully open) or partially used (unused coupons) tickets. If the passenger has a fully refundable ticket, it is not in the passenger’s interest to accept a non-refundable voucher. 

1.2. The passenger's acceptance of a non-refundable voucher shall be deemed a full consent to and approval by the passenger of these terms and conditions. 

1.3. The non-refundable voucher will be issued for the full value of the unused ticket, including taxes. 

1.4. If extra options were purchased as part of unused tickets for flights operated by Air France or KLM, an additional non-refundable voucher may be issued for the total value of the purchased unused options. 

1.5. The amount that can be used is mentioned on the non-refundable voucher. 

1.6. If the currency of the non-refundable voucher differs from that of the ticket price, the rate of exchange will be the banker’s selling rate of Air France or KLM's bank. 

1.7. If the passenger purchases a changeable ticket, the change fee will be deducted from the voucher's total value. The new value will then be shown on the non-refundable voucher. 

For example: if the passenger has purchased a ticket for EUR 200 with fare conditions that state that changes are permitted at a EUR 50 fee. When the passenger accepts the voucher, a total amount of 150 EUR will be credited to the final voucher.  

1.8. The non-refundable voucher will be issued per passenger and match the passenger name displayed on the original ticket. Even if the passengers are on the same booking as other voucher recipients, each individual passenger will receive a voucher in their name.  

1.9. For tickets with a mixed fare type (e.g., outbound travel not refundable and inbound travel refundable), the non-refundable voucher will be of the total value of the unused ticket but will be entirely non-refundable. 

2.1. The non-refundable voucher must be used to pay an Air France, KLM, Delta Air Lines, or Virgin Atlantic fare when an Air France or KLM ticket is issued.   

2.2. Non-refundable vouchers can be used to pre-purchase other optional products and services (when offered) on Air France- or KLM-operated and marketed flights.  

2.3. In-flight purchases are not possible with the voucher.  

2.4. If a balance remains on the voucher after the passenger purchases a ticket, a new non-refundable voucher shall be issued for that amount. Nonetheless, the terms and conditions of the original voucher shall remain applicable.  

2.5. If the passenger books a new flight and the price of the new booking is higher than the amount on the non-refundable voucher, the passenger will need to pay the fare difference.  

2.6. If the passenger uses the non-refundable voucher to book a new ticket that is fully refundable or partially refundable, and the passenger later requests a refund of this ticket, the passenger will receive the amount of the difference paid. However, the part paid with the non-refundable voucher will remain non-refundable. 

3.1. The total value of the voucher is non-refundable.  

3.2. If the passenger paid for their ticket using a combination of cash and Miles, their non-refundable voucher will have the value of the cash amount they paid for their ticket. The spent Miles are only refundable if the airline has canceled the flight. 

3.3 By agreeing to these conditions, the passenger forfeits the right to request a refund of the original ticket when accepting a non-refundable voucher.

4.1. These vouchers are non-transferable. Vouchers may only be used to purchase a new ticket or extra options issued for the passenger whose name is stated on the original voucher — except for passengers traveling together on the same booking as the original voucher owner after they have redeemed their voucher.  

4.2. A voucher is non-endorsable. The voucher cannot be bartered or sold, and doing so will render it invalid.  

4.3. The passenger will be exclusively responsible for their voucher. Air France and KLM are not liable to the passenger if a voucher has been used by anyone other than the passenger. 

The non-refundable voucher is valid for one year following its date of issuance. The passenger has one year to use the voucher toward a new flight in the future. If the passenger exceeds the voucher's validity, the voucher will be lost and no longer usable. 

Future Travel Voucher Terms & Conditions

These Terms and Conditions apply to any Future Travel Voucher (“Travel Voucher”) issued by EF Explore America (“EF”), in connection with EF tours scheduled to depart after September 30, 2021. The most current Booking Conditions at the time of departure will apply to any traveler enrolling on an EF Explore America tour pursuant to a Voucher redemption, and are available at www.efexploreamerica.com/bc . (COVID-19 Future Travel Voucher terms are available here. )

What is a Future Travel Voucher? A Future Travel Voucher retains the value of all money paid into a traveler’s account, less the cost of any Travel Protection plan purchased, which can be applied to any EF tours or language product with a departure date prior to the Future Travel Voucher’s expiration date. Travelers are able to apply an EF Travel Voucher to a tour that departs up to 25 months after the month their original tour was scheduled to depart. Future Travel Vouchers are transferrable at the face value of the voucher to members of the traveler’s immediate family or school community. The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. Travelers who had booked their program by redeeming a previously issued Future Travel Voucher, including COVID-19 Future Travel Vouchers, may have different terms and options available to them based on the originally issued voucher terms.

Vouchers issued and redeemed by the original traveler may not be combined with future discounts, scholarships, or other special incentives if the same discounts, scholarships, or other special incentives existed on the original tour. The original discount amount will apply.

What EF products can a Future Travel Voucher be applied to? A Future Travel Voucher can be applied to travel with EF Educational Tours, EF Explore America, EF College Study, EF Tours for Girls, EF Ultimate Break, EF Go Ahead Tours, EF Gap Year, and EF Language Schools. Rebooking is subject to availability on travel programs.

EF Educational Tours Call 800-665-5364 to enroll

EF Explore America Call 888-333-9756 to enroll

EF College Study Call 877-485-4184 to enroll

EF Gap Year Call 800-726-9746 to enroll

EF Ultimate Break Enroll online or call 800-766-2645

EF Go Ahead Tours Call 800-590-1161 to enroll  

EF Tours for Girls Call 800-665-5364 to enroll  

EF Language Schools Call 800-992-1892 to enroll  

What can a Future Travel Voucher be used for? It can be used for all components of the tour booked through EF prior to departing on tour including the deposit, program price, Global Travel Protection plan, optional excursions, optional extensions, and rooming supplements. The Future Travel Voucher cannot be used for:

• Beverages and meals (when not indicated in itinerary)
• Transportation to free time activities
• Porterage or any applicable baggage-handling fees imposed by the airlines
• Expenses caused by airline rescheduling, cancellations, or delays caused by the airlines, bad weather, or events beyond EF’s control
• Passport, visa, and reciprocity fees or any other fees associated with entry to a specific destination

When I redeem a Future Travel Voucher, can I split the value across multiple accounts? A Future Travel Voucher cannot be divided into multiple accounts, unless the traveler applies the voucher to a future tour and the voucher amount is higher than the price of the new tour. The traveler can then utilize the remaining portion of the Travel Voucher on another EF product for themselves or a member of their immediate family or community. All travel needs to be departing prior to the Future Travel Voucher expiration date.

If I cannot use my Future Travel Voucher, can I transfer it to someone else? Yes, Future Travel Vouchers can be given or sold to any person in your family or community for future travel or participation on any EF program.

¿Prefieres leer en español? Visite nuestra página web de Términos y Condiciones de los Créditos de Viaje Futuro aquí .

Booking Agreement Terms and Conditions

At The Keys to Travel, LLC,(hereinafter “Keys to Travel”, “we”, “us”, “our”) we believe that traveling strengthens relationships.  Whether you are looking for a couple’s retreat, honeymoon, family, or group travel to bond with others, we believe travel is transformative in relationships. For us, no detail is too small as we plan travel with your specific needs in mind. We are excited to serve our clients (hereinafter “traveler”, “you”) and provide you the personal touch that only comes with working with an expert.

CONTRACT. Below are the Terms and Conditions of travel. These Terms and Conditions including all brochures, documents, correspondence, and the terms and conditions of our suppliers form the basis of the contract with you.  Before making a booking with us you must ensure that you have read and understood these Terms and Conditions. We also ask that you address any questions you may have with us prior to booking. Please be aware that these terms and conditions contain waivers of liability as well as waiver of class action and venue selection and notice clauses. By asking us to confirm your booking you are accepting all the Terms and Conditions laid out below and acknowledging that you have read the Terms of this Contract and agree with it.  

If you are making a booking as a group, the leader of the group is responsible for sharing these Terms and Conditions with all members of the group and is financially responsible for the booking.  We will not be liable for a group leader’s failure to share these Terms and Conditions with all travelers in their group.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you, or members of your group is true and correct.

VIOLATIONS BY YOU. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, and (c) your being denied access to the applicable travel related product or service.

CHANGES TO THESE TERMS AND CONDITIONS. Keys to Travel reserves the right, in our sole discretion, to change these Terms and Conditions at any time. Upon making changes, we will notify you via the email address you provide to us at booking. The current terms will apply to your booking.  You must therefore be familiar with the terms in effect at the time you book.  Your continued use of our services including continuing to use or maintain any bookings after notice of any changes to the terms and conditions constitutes your consent to the changes.

COVID 19 RELEASE OF LIABILITY. By booking a tour at this time, you acknowledge the highly contagious nature of COVID-19 and voluntarily assume the risk for yourself and any minors traveling with you, that you or they may be exposed to or infected by COVID-19 by traveling and that such exposure or infection may result in personal injury, illness, permanent disability, and death even if such injuries or losses occur in a manner that is not foreseeable at the time you book your tour. You acknowledge that exposure to such viruses or disease is an inherent risk of traveling, which cannot be controlled or eliminated by Keys to Travel.

You acknowledge that due to the uncertainty of travel at this time, your tour may be postponed or cancelled, or changes may be made to itineraries due to closures of certain sites or activities, for which there may be no refund. You may also be required to quarantine upon arrival in some locations. Some locations may require you to have a vaccination or proof of negative testing. Stopover countries requirements will also apply.  On your return home, additional testing, requirements, or documentation may be required.  You are responsible for understanding these requirements and must not rely on Keys to Travel to provide these details. You understand that you may become sick before, during, or after the tour and may not be able to travel and such cancellation or interruption will be subject to our cancellation terms below, for which we will not be liable. 

You agree that due to uncertainty caused by COVID-19, Keys to Travel has strongly encouraged the purchase of travel protection coverage including cancel for any reason coverage if and when available, and that should you fail to purchase travel protection coverage, Keys to Travel shall not be liable to any losses howsoever arising.  Keys to Travel shall not be liable should your chosen travel protection fail to provide coverage for COVID-19  related injuries.

You, for yourself, and any minors traveling with you, and on behalf of your and their heirs, assigns, personal representatives and next of kin (The Releasors), HEREBY RELEASE, AND HOLD HARMLESS The Keys to Travel LLC, its members, officers, agents, and/or employees, and suppliers (RELEASEES), of from and against any and all claims, damages, demands, losses, and liability arising out of or related in any way, in whole or in part  to any POSTPONEMENT, CANCELLATION, CHANGES, INJURY, DISABILITY, DEATH OR ANY OTHER LOSS you may suffer due to exposure, infection, spread, closure, and travel restrictions related to COVID- 19, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest extent permitted by law. The terms of this HOLD HARMLESS AND RELEASE OF ALL LIABILITY paragraph, shall survive any termination or cancellation of this Contract, whether by operation of law or otherwise.

SCOPE/AGENCY. The Keys to Travel, LLC does not provide, own, or control the travel services and products that are provided as part of your trip, such as flights, accommodations, rental cars, packages, or travel insurance (the “Travel Products”). The Travel Products are owned, controlled, or made available by vetted third parties (the “Suppliers”) such as airlines, hotels, and tour operators. The Suppliers are responsible for the Travel Products. The Supplier’s terms and privacy policies apply to your booking so you must agree to and understand those terms. Your interaction with any Supplier is at your own risk; Keys to Travel does not bear any responsibility should anything go wrong with your booking or during your travel. Hence, as the traveler, you agree that Keys to Travel acts only as agent for the traveler in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the travelers’ benefit, and on the express condition that Keys to Travel shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.

BOOKING/PAYMENT.   If you are wondering how to get started, simply go the Services page on our website, find the travel that is right for you and click the “”Book” button. You will then provide some information about yourself and your wants and needs and submit the form to us.  We will then arrange a consultation to discuss your next trip.  If you decide that Keys to Travel is the right fit for planning the next trip of your dreams, you will pay our planning fee and enter into a client agreement with us.  As you probably know from planning trips in the past, travel planning takes time and effort.  Along with saving you that time we also bring our expertise to the table.  Our planning fee for your trip is based on those factors and is non-refundable even if you cancel your trip or decide not to book.  If you cancel and rebook a new planning fee will be due.

After we receive the planning fee, we will go to work for you planning a trip tailored specifically to you.  We will then present you with a custom itinerary and spend time with you making any changes to perfect it.  When you accept the itinerary, we will advise you of any deposits due and book your travel.  

After booking you will receive your final itinerary with an invoice with payment information and other important travel information.  This invoice is subject to change until you receive confirmation that your travel is booked.  Deposits are typically NON-REFUNDABLE, unless stated otherwise in the terms and conditions of the Supplier.  After issuance of the final itinerary, any requested changes will incur a fee of $50 per change plus any charges incurred with our suppliers.

Bookings may not include airfare and you must not make any air reservation until you receive confirmation of your booking.  Your contract for airfare is with the carrier and subject to its terms and we will not be liable for any change fees or cancellation fees or other additional cost you incur with the air carrier.

Upon booking, we will provide you with instructions of payments and all due dates.  You must make all payments in full and on time.  If you are booking within 60 days of the departure date, full payment will be due at the time of booking confirmation. If full payment is not received by the due date on your invoice, we reserve the right to cancel your travel and apply the cancellation charges set out in the cancellation section below. Failure to make a payment may result in the cancellation of your travel.  In such a case this would be considered a cancellation by you and the cancellation terms and fees as described below would be in effect.

Please review all documents carefully and promptly as we will not be responsible for any errors. It is your responsibility to review all travel documentation and alert us as soon as possible with any corrections. 

TRAVELER INFORMATION. While we DO NOT always assist with airfare, please note that names provided to secure reservations must match travelers’ passport. Middle names are not required to appear on airline tickets. Date of birth and complete passport details are required. Any minor name corrections advised after airline tickets have been issued will incur fees. Not all name corrections will be permitted by airlines and may require the purchase of a new ticket. Travelers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to documentation.

CREDIT CARD BOOKINGS. While we do accept major credit cards including Visa, Mastercard, American Express and Discover, travelers must provide to us a click authorization for every transaction for your trip. Your authorization is an agreement for us to charge your card and an acknowledgement and agreement to these terms and conditions including the cancellation terms. As such you agree not to make any improper chargebacks. 

In certain cases, you can dispute charges with credit card companies (“chargebacks”). Before initiating a chargeback, we ask you first to call us to discuss any questions or concerns about our charges. We will work with you in attempting to resolve your concerns. By using our service to make a reservation, you accept and agree to our cancellation policy. Keys to Travel retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks. Additionally, in the event of an improper chargeback, we retain the right to cancel any travel reservation related to that improper chargeback. The following chargeback scenarios are improper, and we retain the right to investigate and rebut any such chargeback claims:

• Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
• Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card. This does not include credit card fraud.
• Chargebacks arising from inconsistency or inaccuracy with regard to the supplier’s product description.
• Chargebacks resulting from force majeure or other circumstances that are beyond the control of Keys to Travel or the Supplier.
• Chargebacks resulting because you do not agree with the cancellation policy.

PRICE AND RATE CHANGES.  The price of your itinerary will be based on known costs at the date of issue of the itinerary.  All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time.   Prices include a cost for fuel and local taxes that are estimated at the date of this publication.  At the time of booking confirmation, we will provide you with an invoice reflecting the current price and particular inclusions. 

We reserve the right to add a supplement to your travel prices should our costs of supplying your travel increase, until we receive your final payment.  Any increase to your travel price will be as the result of changes in our costs of supplying your travel resulting from transportation charges, (fuel, airport charges, scheduled air fares and other transport charges which form part of our contract with the transport provider), dues or taxes payable locally, currency fluctuations and government action, any other airline surcharges, taxes, or fees payable for services. If our costs to supply your travel increase, we reserve the right to increase the price of your travel and will forward a new Invoice reflecting any changes made. After final payment your price is locked in.

We reserve the right to make changes to and correct errors in advertised prices at any time before your travel is confirmed.  We will advise you of any errors of which we are aware and of the then applicable price at the time of booking.

CANCELLATION. Cancellation of travel must be made in writing and is effective from the date we receive the written notification.  Our planning fee is always non-refundable.  Keys to Travel incurs costs with the suppliers of your trip well in advance of your departure date. All suppliers have their own cancellation policies, which apply to your booking.  Upon receipt of your cancellation request we will contact the suppliers for any applicable refunds subject to the supplier’s terms and conditions.  If you are entitled to a refund, please note that the supplier is responsible for this refund, not Keys to Travel. Suppliers may choose to provide a travel voucher or credit in lieu of refund.  We are not responsible for a supplier’s failure to pay a refund or for supplier bankruptcy or insolvency. 

If the reason for cancellation is covered under the terms of your travel protection plan you may be able to reclaim these charges, for this reason we strongly encourage the purchase of a travel protection plan including additional cancel for any reason coverage.

Airline tickets are governed by the air carriers’ terms, and we are not responsible for any air carrier’s decision regarding refund.

CHANGES AND CANCELLATION BY THE SUPPLIER. We will inform you as soon as reasonably possible if a supplier needs to make a significant change to your confirmed booking or to cancel. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier, but we will have no further liability to you. 

If between planning time and/or during actual travel, circumstances require changes, Keys to Travel and its suppliers, reserve the right to cancel or vary any itinerary and substitute components of any tour, including but not limited to hotels and accommodations of comparable quality, if air schedule or surface transportation charges, security matters, and/or other events make such alterations necessary. Suppliers may substitute transportation equipment depending on any variety of factors, including the volume of passengers on a tour. During local or national holidays or special events, peak seasons, on certain days of the week, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. Keys to Travel cannot be held responsible for any closures, necessary itinerary changes, or curtails for any reason. These changes will not be considered material changes and will not be consider cause for cancellation by the traveler. Normal cancellation penalties still apply to the tour that has been changed.

NO REFUND FOR UNUSED ARRANGEMENTS.   As Keys to Travel’s prices are based on contract rates, there will not be any refund for any unused portion of a travel booking. If you cancel while your trip is in progress, there is no refund for the unused portion.

FORCE MAJEURE. Keys to Travel assumes no liability for, any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, without limitation: fire, volcanic eruption, hurricane, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Keys to Travel that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions. In the circumstances amounting to force majeure, we will not be required to refund any money to you, although if we can recover any monies from our suppliers, we will refund these to you. Our planning fee is always non-refundable.

NON-OPERATION OF GROUP TOURS. All group tours are based on a minimum number of participants.  Keys to Travel makes every effort to ensure that tours meet their minimum requirements.  However, if the tour drops below the minimum number of participants cancellation of the tour may occur at the sole discretion of Keys to Travel.  In such case, guests will be advised at least 45 days prior to departure.  Keys to Travel reserves the right to change the departure date. We may offer alternative tour dates or other travel arrangements.  You may choose to accept these arrangements or to cancel your booking, in which case a full refund will be provided.  Any air cancellation will be in accordance with the terms of the carrier and Keys to Travel will not be liable for the carrier’s refusal to make any refund whatsoever.  In such case Keys to Travel will not be liable for any additional costs incurred outside of the tour prices such as visa and passport fees, travel insurance or any other purchases made by the guest in anticipation of the tour.

TRAVEL PROTECTION. It is the traveler’s responsibility to protect their purchases. For this reason, Travel Protection Coverage including additional cancel for any reason coverage is strongly recommended. Such plan should cover Trip Cancellation or Interruption, Medical Expense, Emergency Evacuation/Repatriation, and Baggage. Travel protection plans can help protect you in the event of loss of non-refundable trip deposits and payments that result from cancellation or trip interruption (due to a covered reason such as injury or illness before or during the trip). It also helps with reimbursement for medical emergency costs (including very costly medical evacuation costs), missed connections and baggage loss. Travel Protection Plans including cancel for any reason coverage must be purchased in close conjunction with your travel purchase.

Keys to Travel is not qualified to answer technical questions about the benefits, exclusions, and conditions of travel insurance plans. Keys to Travel cannot evaluate the adequacy of the prospective insured’s existing insurance coverage. If you have any questions about your travel protection, call your insurer or insurance agent or broker. 

Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Keys to Travel cannot be held responsible for denied entry if a traveler is unable to provide details to authorities of insurance or denial of entry for any reason. Declining to purchase an adequate travel protection plan could result in the loss of your travel cost and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate coverage, we will not be liable for any of your losses howsoever arising, for which trip protection plan coverage would otherwise have been available.   

DESTINATIONS AND DOCUMENTATION.  Travel to certain destinations may involve greater risk than others. Keys to Travel urges Travelers to remain informed daily as to current news, as well as to review travel prohibitions, warnings, announcements, and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to destinations can be found at http://www.state.gov , and http://www.cdc.gov . In addition, you should consult with government websites to ensure that you are following all requirements for admittance into that country, including COVID- 19 requirements, as well as understanding local laws that govern travel within a country, such as medical tests and tracking. Should you choose to travel to a country that has been issued a travel warning or advisory, Keys to Travel will not be liable for damages or losses that result from travel to such destinations. 

It is the responsibility of each traveler to obtain and carry a valid passport, visa(s), inoculations, vaccinations, and all other documents required by applicable government regulations. For up-to-date requirements US citizens should visit www.travel.state.gov. When travelling domestically within the USA or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification in order to board a flight, found here: http://www.tsa.gov/traveler-information/acceptable-ids . Keys to Travel strongly recommends that you consider that certain countries will not admit a passenger if their passport expires within six (6) months of the date of entry. Non-USA citizens may require additional documentation. Children and infants also require all such travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities. 

Each foreign country holds different views of past criminal offenses, whether within or outside of their boundaries.  If you have a current or past offense, and you are unsure how the country you are traveling to (or through) views that offense, please contact that country directly for entry and exit requirements. We feel it is an invasion of privacy for any member of our staff to make such an inquiry.  It remains the traveler’s responsibility to make relevant inquiries and meet any requirements for travel.

Recommended inoculations and vaccinations for travel may change and you should consult your practitioner for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Inoculation requirements can be found on the Center for Disease Control website at https://www.cdc.gov/ . 

You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing traveler to miss flight(s), and subsequent scheduled travel bookings tours.  Keys to Travel bears no responsibility for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.

INSECTICIDE NOTICE.   Travelers are encouraged to check the list of countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft on the U.S. Department of Transportation’s Web site, as this list is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements .

NON-RESPONSIBILITY.   The Keys to Travel LLC, and its employees, shareholders, agents, and representatives use third party suppliers to arrange tours, transportation, sightseeing, lodging, and all other services related to this tour. Keys to Travel is an independent contractor and is not an employee, agent, or representative of any of these suppliers. Keys to Travel does not own, manage, operate, supervise, or control any transportation, vehicle, airplane, hotel or restaurants, or any other entity that supplies services related to your tour. All suppliers are independent contractors and are not agents or employees or representatives of Keys to Travel. All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions specified by each supplier, and by accepting the coupons, vouchers, and tickets, or utilizing the services, all travelers agree that neither Keys to Travel, nor its employees, agents, or representatives are or may be liable for any loss, injury, or damage to any tour traveler or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Keys to Travel. Keys to Travel assumes no responsibility or liability for any delay, change in schedule, loss, injury or damage or loss of any traveler that may result from any act or omission on the part of others; Keys to Travel assumes no responsibility or liability for personal property; and Keys to Travel shall be relieved of any obligations under these terms and conditions in the event of any strike, labor dispute, act of God, or of government, fire, war, whether declared or not, terrorism, insurrection, riot, theft, pilferage, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation. Keys to Travel accepts no responsibility for lost or stolen items. Keys to Travel reserves the right to refuse any traveler or potential traveler at its sole discretion.

ASSUMPTION OF RISK/WAIVER.  Traveler is aware that travel such area as traveler is undertaking on the trip may involve inherent risks, some in remote areas of the world. Inherent risks include, but are not limited to, risk of injury or death from: motor vehicles collisions, animals, roadway hazards, slips, and falls, criminal or terrorist acts, government actions, consumption of alcoholic beverages, tainted food, or non-potable water; exposure to the elements, including heat, cold, sun, water, and wind; your own negligence and/or the negligence of others, including tour guides, other travelers, Keys to Travel and its employees, agents and/or representatives; attack by or encounter with insects, reptiles, and/or animals; accidents or illness occurring in remote places where there are no available medical services; fatigue, chill, overheating, and/or dizziness,; known or unknown medical conditions, physical excursion for which you are not prepared or other such accidents; the negligence or lack of adequate training of any third-party providers who seek to assist with medical or other help either before or after injuries have occurred; accident or illness without access to means of rapid evacuation or availability of medical supplies or services; and the adequacy of medical attention once provided.

Traveler understands the description of these risks is not complete and that unknown or unanticipated risks may result in injury, illness, or death.  In order to partake of the enjoyment and excitement of this trip, traveler is willing to accept the risks and uncertainty involved as being an integral part of travel, including the risk of infection, illness, and death. Traveler hereby accepts and assumes full responsibility for any and all risks of illness, injury or death and of the negligence of Keys to Travel and agrees to and shall hold harmless and fully release The Keys to Travel, LLC its owners, members, agents, and assigns (together Keys to Travel) from any and all claims associated with the trip, including any claims of third party negligence and/or the negligence of Keys to Travel and traveler hereby covenant not to sue Keys to Travel for any such claims or join any lawsuit or action that is suing Keys to Travel. This agreement also binds your heirs, legal representatives, and assigns.  The terms of this HOLD HARMLESS AND RELEASE OF ALL LIABILITY paragraph, shall survive any termination or cancellation of this Contract, whether by operation of law or otherwise.

INDEMNIFICATION. Each traveler is expected to act responsibly and adhere to all behavior guidelines established by Keys to Travel and our local suppliers. Our local suppliers reserve the right to remove you from any trip if you endanger yourself or others or disrupt others. In any such case, there will be no refund.

Traveler agrees to and shall indemnify and hold harmless The Keys to Travel LLC, and each of our officers, directors, employees and agents (collectively “Keys to Travel”), from any expenses, losses, liabilities, damages, judgments, settlements and costs (collectively, “damages”) involved with or incurred by Keys to Travel (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits, arbitrations, or other causes of action, which result, directly or indirectly, from: (i) traveler’s breach or violation, or threatened breach or violation, of this Agreement and (ii) Any damage caused by traveler while participating in the trip.

BAGGAGE FEES . Due to continual changes in airline baggage policies, it is suggested that you inquire with your airline’s website for up-to-date fees and information. Keys to Travel is NOT responsible for additional fees incurred for baggage or seating. 

RE-CONFIRM YOUR FLIGHT. Keys to Travel advises you personally to re-confirm your flight schedule within 24 hours prior to departure directly with the airline in case of any last-minute changes or delays. Most airlines allow you to check in online 24 hours prior to departure.

PRE-EXISTING MEDICAL CONDITIONS/PERSONS WITH DISABILITIES. Keys to Travel is a certified autism travel professional. Please ask us how we can assist you craft a vacation for your family member with special needs. 

It is essential that you advise us before booking if you do have any disability or pre-existing medical condition which may affect your tour, or if you have any special requirements as a result of any disability or medical condition (including any which affect the booking process) so that we can assist you in finding the perfect vacation for you and your family. Keys to Travel will communicate requests to Suppliers, but cannot be responsible if ADA accommodations are not available.  Any accommodations provided will be at the sole expense of the traveler requiring the accommodation. Please note that accommodations outside of the USA may not be in compliance with the Americans with Disabilities Act and may not have wheelchair accessibility.

Our Suppliers are, unfortunately, unable to offer additional assistance to travelers with limited mobility and all such assistance will need to be provided by whoever the traveler is traveling with. Travelers with disabilities must notify Keys to Travel at the time of booking of status and of the identity of their non-discounted, paid travel companion who will be responsible for providing all necessary assistance. We may request that you provide a letter from your doctor confirming your fitness to travel.

GOVERNING LAW/SUBMISSION TO JURISDICTION/ CLASS ACTION WAIVER/ DAMAGES/NOTICE OF CLAIM. This Agreement and all attachments hereto and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Colorado exclusive of conflict or choice of law rules. Any claims shall be brought in a court of competent jurisdiction located in Adams County, Colorado. You agree that you will only bring claims against Keys to Travel in your individual capacity and not as a plaintiff or class member in and purported class action or representative proceeding. Keys to Travel shall not in any case be liable for other than compensatory damages, and your payment of a deposit on a trip means that you agree to these conditions of sale and expressly waive any right to punitive damages. You understand and agree that no claims will be considered and that you will not bring suit against Keys to Travel unless you have first provided a typewritten notice of claim to Keys to Travel within 30 days after the trip or cancellation of the trip. ENTIRE AGREEMENT & SEVERABILITY . This agreement, including the terms and conditions of our suppliers, any other documents, including invoices, we provide you, constitutes the entire agreement and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect to Keys to Travel. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Contact Us The Keys to Travel welcomes your questions or comments regarding the Terms: Email Address: [email protected] Telephone number: 920-660-8946

Effective as of February 3, 2022

The Keys to Travel is an independent affiliate of Gifted Travel Network - a Virtuoso Member & Forbes Travel Guide endorsed agency.

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Hullo Travel Voucher Terms and Conditions

Expiry Date: December 31, 2024

Hullo travel vouchers are valid until December 31, 2024, after which they expire and can no longer be redeemed. All bookings and travel must be completed by the expiry date.

Hullo travel vouchers are transferable but cannot be resold. They are not refundable or redeemable for cash.

Promotions and other discounts may not be applied to the purchase of Hullo travel vouchers. Single travel vouchers will automatically receive the round-trip discounted price. Ten-pack travel vouchers will receive a 10% discount off the total pre-tax price. Codes are only valid when booking a single traveler and may not be combined with other bookings.

Redeemable for Hullo Round-trip Fare

Each travel voucher code is valid for one (1) a round-trip fare for the specified guest category (Adult, Senior or Wheelchair) and specified service level (Comfort, Premium, or Business), including taxes or other similar charges. The travel voucher code may be redeemed at a point-of-sale at a Hullo terminal or online at www.hullo.com.

Travel voucher codes are redeemable for new r ound-trip bookings only and cannot be used on a previous booking or be redeemed for any other products or services offered by Hullo.

Payment with a travel voucher code will not be accepted if the code is invalid, has been deactivated, declined, or does not exist in our system.

Cancellations

If we must cancel a sailing and the code used will become invalid, please email [email protected] to receive a new voucher.  You will then receive a new voucher code by email. The expiration date of December 31, 2024, will not be extended in the case of reissued travel vouchers.

Loss, theft, or unauthorized use of a travel voucher

Hullo is not responsible for the value of the travel voucher if it is lost, stolen, or used in an unauthorized manner. It will not be replaced, and its value will not be refunded. The travel voucher purchaser and holder assume all risk of loss or theft once the order to purchase the voucher has been processed. If you have any questions, please contact our Guest Experience team at [email protected] .

Hullo reserves the right to decline, suspend, hold for review, or cancel any hullo travel voucher if there is any suspicion of fraud or violation of these Terms & Conditions.

A valid email address is required at the time of purchase of a travel voucher. We only accept debit and credit cards at the terminal point-of sale. All communication from Hullo to the purchaser or holder of a travel voucher will be by email only.

Hullo reserves the right to modify these Terms & Conditions at any time. The Company will notify the travel voucher holder or purchaser of any such changes by posting an updated version of the Terms & Conditions on the Hullo website.

It is the travel voucher holder’s or purchaser’s responsibility to review these Terms & Conditions regularly. If a travel voucher is used after these Terms & Conditions have been amended, it means that you have accepted the changes and agree to be bound by the amended Terms & Conditions.

The Terms and Conditions are governed by and will be interpreted in accordance with the laws of the Province of British Columbia and any applicable federal laws.

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Vancouver to Nanaimo

Vancouver Harbour Flight Centre 1055 Canada Place Unit 28, Vancouver BC

Nanaimo to Vancouver

Nanaimo Port Authority 100 Port Dr, Nanaimo BC

Copyright 2023 Hullo and the Vancouver Island Ferry Company. All rights reserved.

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What ticket types are available, what they include, and what the differences are.

What you can expect onboard, from USB plugs to bathrooms to accessibility accommodations.

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The sailing schedule, what the vessels are like, and what to expect.

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From luggage to strollers to bikes, what can you bring with you?

Our terminal locations, where to park, shuttles, and more.

Media requests, hiring, and other business questions.

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Book flights quicker, pay with avios and earn rewards as an executive club member., british airways american express companion vouchers.

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Discover how a Companion Voucher earned with one of our British Airways American Express ® Cards could make your Avios go further.

For information relating to Companion Vouchers earned before 1 September 2021, read more .

*From 1 November you will need to spend £15,000 within each anniversary year to earn a Companion Voucher. For example, if your next anniversary date is 1 Feb 2025 you would need to either spend £12,000 (BA Amex® Credit Card)/ £10,000 (BA Amex® Premium Plus Card) by 31 October 2024 or spend £15,000 by 31 January 2025 to earn your Companion Voucher for this membership year.

British Airways American Express® Credit Card

Collect 5,000 bonus Avios when you spend £1,000 in your  first three months of Cardmembership. Plus, get 1 Avios for every £1 you spend on purchases, with no annual fee.

Rep 31.0% APR Var. New Cardmembers only. No annual fee. Terms apply. 18+ UK residents, subject to status.

Already have a Companion Voucher?

Booking is as easy as 1, 2, 3:.

• Log in to your British Airways Executive Club account.
• Select ‘Book’ at the top of the page and choose ‘Book a flight with Avios’ or go to the ‘My eVouchers’ section of your Executive Club homepage.
• Select the Companion Voucher you’d like to book with and search for Reward Flights.

Learn more about Reward Flights, explore availability and book your flights.

Frequently asked questions

The type of Companion Voucher you have in your British Airways Executive Club (BAEC) account depends on when you earned it and the British Airways American Express Card product you earned it on. Companion Vouchers earned before 1 September 2021 are displayed as 'BA American Express Companion Voucher' in your BAEC account. These Companion Vouchers are subject to different terms, validity and benefits, more details can be found at: ba.com/amex-companion .

Companion Vouchers earned on the British Airways American Express Credit Card after 1 September 2021 are displayed as: BA American Express Credit Card Companion Voucher. Companion Vouchers earned on the British Airways American Express Premium Plus Card after 1 September 2021 are displayed as: BA American Express Premium Plus Companion Voucher.

If you wish to redeem your Companion Voucher on a Reward Flight where you are the only passenger travelling, simply select 1 adult and the Companion Voucher you wish to redeem when you search Reward Flights. Please note that the Companion Voucher holder must travel on the booking.

Only Companion Vouchers of the same type can be combined and redeemed on one Reward Flight booking.

You can combine a maximum of 2 Companion Vouchers of the same type which will allow a maximum of 4 passengers to travel (excluding infants under the age of 2 years old). If using a Companion Voucher as a solo traveller, no other Companion Vouchers can be used in conjunction with the solo traveller Voucher.

You cannot combine two different types of Companion Voucher. For example, you cannot combine a Companion Voucher earned before 1 September 2021 with one earned after 1 September 2021, nor can you combine a Companion Voucher earned with a British Airways American Express Credit Card with one that was earned with a British Airways American Express Premium Plus Card. You will need to redeem these on separate bookings.

Companion Vouchers must be applied at the time of booking through your British Airways Executive Club account. You can book through the Reward Flight booking page or the British Airways Executive Club app or through the British Airways Contact Centres by calling 0844 493 0750. Please note there is an offline service fee per passenger for booking via phone. When searching for the Reward Flight you will be shown the option to book British Airways, Iberia or Aer Lingus flights, depending on the route and availability at the time of booking.

Yes, your Companion Voucher can be used within the cabin and dates it is eligible for. When using a Companion Voucher, to travel with someone else you will need pay the Avios amount for one person along with the taxes, fees and charges for two people. If you’re travelling solo, you’ll pay half the Avios required for one person, and the taxes, fees and charges for one person.

• BA American Express Credit Card Terms and Conditions apply to Avios redemptions. Reward Flights and Companion Voucher bookings are subject to availability and taxes, fees and carrier charges apply per person. Companion Vouchers can only be used when redeeming Avios for a British Airways, Iberia, or Aer Lingus Reward Flight seat in economy only. Detailed information on Companion Vouchers can be found at ba.com/amex-companion or by calling 0844 493 0750 (calls cost 7ppm plus your telephone company access charge). Companion Vouchers earned from 1 September 2021 can be used on bookings departing from outside of the UK as well as allowing the Companion Voucher holder to benefit from a 50% reduction in Avios when making a Reward flight booking with their Companion Voucher as a solo traveller. Only vouchers earned after 1 September 2021 can be used on Iberia and Aer Lingus. For full Companion Voucher Terms and Conditions visit: ba.com/amex-companion .

BA American Express Premium Plus Card Terms and Conditions apply to Avios redemptions. Reward Flights and Companion Voucher bookings are subject to availability and taxes, fees and carrier charges apply per person. Companion Vouchers can only be used when redeeming Avios for a British Airways, Iberia or Aer Lingus Reward Flight seat in any cabin. Detailed information on Companion Vouchers can be found at ba.com/amex-companion or by calling 0844 493 0750 (calls cost 7ppm plus your telephone company access charge). Companion Vouchers earned from 1 September 2021 can be used on bookings departing from outside of the UK, as well as allowing the Companion Voucher holder to benefit from a 50% reduction in Avios when making a Reward Flight booking with their Companion Voucher as a solo traveller. Access to Reward Flight seats within business (Club World) is available for British Airways Premium Plus Companion Vouchers earned from 1 September 2021. Only vouchers earned after 1 September 2021 can be used on Iberia and Aer Lingus. For full Companion Voucher Terms and Conditions visit: ba.com/amex-companion .

Reward Flights are available to any Executive Club Members with an Avios balance. In addition to your Avios, the only cash amount required for Reward Flights is to cover the taxes, fees and carrier charges. Reward Flights are subject to availability.

To find out more about Reward Flights and/or Reward Flight Saver visit ba.com .

New to the Executive Club?

If you're not an Executive Club Member already, we’ll automatically enrol you into the Club when you get your British Airways American Express Card . You’ll then be able to collect even more Avios on British Airways flights, holidays, selected car rentals and hotels as well as through other British Airways Executive Club partners.

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Terms and conditions

Page last updated 6 th November 2023

The information data and material ("Information") contained in this website ("website") has been prepared solely for the purpose of providing information about Virgin Atlantic Airways Limited ("Virgin Atlantic"/"we"/"us"), its subsidiaries and partners and the services that they offer. Virgin Atlantic is a limited company incorporated in England and Wales and registered under number 01600117 and Company Secretary, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF.

Your access to the website is subject to the following terms and conditions ("Terms and Conditions"). By using the website you agree to be bound by the Terms and Conditions and we therefore encourage you to click through to read the Terms and Conditions in full. If you do not agree to these Terms and Conditions please do not use the website.  Please also see our Privacy and Security policy  which explains how we treat your information.

Please expand the sections below to view our terms and conditions in more detail.

1. Your use of the website

You agree:-

1.1 to abide by all applicable laws, regulations and codes of conduct when using the website and to be solely responsible for all things arising from your use of the website;

1.2 not to use the website in any way which might infringe any rights of any third party or give rise to a legal claim against Virgin Atlantic by any third party;

1.3 not to damage, interfere with or disrupt access to the website or do anything that may interrupt or impair its functionality;

1.4 not to obtain or attempt to obtain unauthorised access, through whatever means, to the website or other services or computer systems or areas of our, or any of our partners’, networks which are identified as restricted;

1.5 not to collect or store personal data about other users for commercial purposes;

1.6 to respect the privacy of your fellow Internet users;

1.7 to provide true, accurate, complete and current information to us and notify us immediately of any change.

2.1 The material and content provided to you on the website ("Content") is solely for your personal non-commercial use and you agree not for yourself or through any third party to distribute or commercially exploit all or any part of the Content.

2.2 All Content (including, but not limited to articles, features, photographs, images, brands, logos, illustrations, audio clips and video clips, as well as all products, software, technology or processes described in this website are protected by copyright, trade marks, service marks and/or other intellectual property rights and laws (collectively "Rights") and all Rights in relation to the website are and shall remain owned or controlled by Virgin Atlantic, or as appropriate, the third party Rights owner. You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through this website.

2.3 Nothing contained on the website should be construed as granting, by implication or otherwise, any licence or right to use, deal with or copy in any way in party or in whole any Rights without our written permission or, as appropriate, the permission of the third party Rights owner. Your misuse of the Rights, except as expressly provided in these Terms and Conditions, is strictly prohibited.

2.4 You may however download or copy the Content and other downloadable items displayed on this website subject to the following conditions:

2.4.1 copying or storing of any Content for any reason other than personal use is expressly prohibited without prior written permission from Virgin Atlantic or the copyright holder identified in the copyright notice contained in the relevant part of the Content;

2.4.2 all copies must maintain copyright and other intellectual property notices contained in the original material.

3. Access and availability of service and links

This website from time to time contains links to other related World Wide Web Internet sites, resources and sponsors of this website. Since Virgin Atlantic does not approve, check, edit, vet or endorse such sites, you agree that Virgin Atlantic is not responsible or liable in any way for the content, advertising or products available from such sites or any dealings that you may have, or the consequences of such dealings, with the operators of such sites. You agree that any dealings you have with such third party site operators shall be on the terms and conditions (if any) of the third party site operator and should direct any concerns regarding any external link to the site administrator or Webmaster of such site. Virgin Atlantic makes no representations nor does it take any responsibility in relation to the content of any sites accessed through these links.

4. Conditions of carriage

The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and regulations of the carrier concerned. Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to  Virgin Atlantic's Conditions of Carriage . If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. Other services and products described in this website may well be subject to terms and conditions, details of which may be obtained from Virgin Atlantic or their service provider (as applicable).

5. Changes to terms and conditions

Virgin Atlantic may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions and, if it does so, will post any such changes on this website. Your continued use of the website after such changes constitutes your acceptance of those changes.

6. Changes to website

Virgin Atlantic may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict your access to parts or all of the website at its discretion without notice or liability.

7. No warranties

7.1 The website is provided "as is" without any representations or warranties (either express or implied), including but not limited to any implied warranties or implied terms of reliability, quality, functionality, absence of contaminants (including viruses, worms, trojan horses or similar), availability, satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions of limitations regarding the exclusion of implied warranties.

7.2 While Virgin Atlantic uses reasonable efforts to include accurate and up to date information on the website, it makes no warranties or representations as to its accuracy or completeness. Virgin Atlantic is not responsible for any errors or omissions or for the results obtained from the use of such information. The information does not constitute any form of advice, recommendation or arrangement by Virgin Atlantic or its affiliates or any other party involved in the website and is not intended to be relied upon by users in making (or refraining from making) any decisions based on such information. You must make your own decisions on whether or not to rely on any information posted on the website.

7.3 While Virgin Atlantic takes all reasonable steps to ensure a fast and reliable service it will not be held responsible for the security of the website or for any disruption of the website however caused, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. You will remain responsible and liable for material you upload on to or access from the website and you will indemnify Virgin Atlantic in the manner set out in paragraph 8.2 below in the Terms and Conditions in relation to your accessing or uploading.

7.4 Images. The product images shown are for illustrative purposes only and may differ from the actual product.  This could be due to changes to our flying programme, meaning some of our services will be operated by A330-200 aircraft on certain routes and dates.  These aircraft differ in layout.  For further information please contact our Customer Centre 0344 209 7706 in the UK or 1800 862 8621 in the US. 

8. Liability for losses/indemnity

8.1 By accessing this website you agree that Virgin Atlantic will not be held liable to you or any third party for any direct, indirect, special, consequential or any other loss or damage arising from the use of or inability to use the website or from your access of other material on the internet via web links from this website.

8.2 You agree to indemnify, keep indemnified, defend and hold harmless Virgin Atlantic and its parent companies, subsidiaries, affiliates and their respective officers, directors, employees, owners, agents, information providers and licensors (collectively the "Indemnified Parties") from and against any and all claims, damages, liability, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any Indemnified Party and any claims or legal proceedings which are brought or threatened arising from your use of, connection with or conduct on the website or any breach by you of these Terms and Conditions. Virgin Atlantic reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to co-operate with out defence of such claim.

9. No offer to sell

Nothing in this website shall constitute an offer to sell any securities and must not be relied upon in relation to any investment dealings.

10. Exclusions

The exclusions and limitations contained in these Terms and Conditions apply only to the extent permitted by law.

11. Jurisdiction

The terms and conditions of the website and the Content shall be governed and construed in accordance with the laws of England and Wales and the English courts shall have exclusive jurisdiction to adjudicate any dispute which may arise in relation thereto.

12. Termination and suspension

Virgin Atlantic (and any persons authorised by it), may at its sole discretion immediately suspend or terminate your right to use the website without any warning if it considers that you have contravened any of these Terms and Conditions. This is without prejudice to any other rights or remedies that Virgin Atlantic may have.

13. Assignment

Virgin Atlantic may assign its rights and obligations under these Terms and Conditions and upon any such assignment it shall be relieved of any further obligation hereunder.

14. Online booking of ancillary products

14.1 The provision of booking services for all products other than flights (including but not limited to hotel bookings, car-hire and airport parking) (collectively the "Ancillary Products") on this site are offered by third party partners on behalf of Virgin Atlantic. Please refer to the third party website when making any such booking to see which third party is offering the Ancillary Product you are booking.

14.2 If you book an Ancillary Product through any third party from this site, then your contract will be directly with that third party and under that third party's terms & conditions (if any) and Virgin Atlantic shall have no liability in respect of such contract.

15. Chartis insurance/Virgin Atlantic insurance

15.1 This insurance is arranged by Virgin Atlantic Airways and is underwritten by Chartis Europe Limited. Virgin Atlantic Airways is an appointed representative of Chartis Europe Limited which is authorised and regulated by the Financial Services Authority (FSA number 202628). This information can be checked by visiting the FSA website ( www.fsa.gov.uk/fsaregister ).

Registered in England: company number 1486260. Registered address: The Chartis Building, 58 Fenchurch Street, London EC3M 4AB.

16. Flying Club terms and conditions

Flying Club Terms and Conditions

17. Premium & Upper Class Virgin Points Bonus terms and conditions

Members do not need to register for this offer. To be eligible for 20,000 bonus Virgin Points, members must fly 2 return trips on Virgin Atlantic in Premium or Upper between 9th November 2021 – 31st March 2022.

Applicable for bookings made through virginatlantic.com, virginholidays.co.uk, Virgin Holidays retail stores, via our contact centre or via third parties.

Qualifying flights can be any combination of Upper or Premium flights. Qualifying booking classes are: Upper (J, C, D, I, Z) and Premium (W, S, H, K). Multiple sectors flown on a single ticket do not qualify for the bonus*

*Example: TLV-LHR-JFK, JFK-LHR-TLV will count as one round trip

All Virgin Atlantic routes are eligible. Flights must be both operated by Virgin Atlantic and marketed by Virgin Atlantic (flight number starts with VS) to be applicable for the bonus. Codeshare flights are excluded from this offer.

The standard Virgin Points will be automatically credited to your Flying Club account within 5 days of completing your Qualifying Flights.

The 20,000 bonus Virgin Points will be credited to your Flying Club account after the end of the promotional period, and by the 30th April 2022.

Bonus Virgin Points are applicable to each Flying Club member travelling on the booking.

In the case of flight cancellations by Virgin Atlantic, bonus Virgin Points will apply to a rebooking in Premium or Upper, providing all sectors are flown by 31st March 2022.

Points Plus Money bookings are applicable for bonus Virgin Points.

The earning and redemption of Flying Club points are subject to the standard Flying Club Terms & Conditions (which are subject to change from time to time). 

All travel is subject to Virgin Atlantic's Conditions of Carriage (which are subject to change from time to time). 

These Terms & Conditions are subject to English Law and the exclusive jurisdiction of the English courts. 

18. Pre Select

Virgin Atlantic Pre Select is our inflight meal pre-order service and is available for confirmed bookings on all UK outbound flights and US inbound flights and certain Caribbean inbound flights where applicable*

*Please note, if you are joining a flight in the Caribbean that has not originated at your destination, unfortunately you are currently unable to pre-select your meal (For example: MBJ-NAS-LHR - Pre-order would be available from MBJ but not from NAS).

Virgin Atlantic Pre Select is available to customers travelling with a confirmed ticket in selected cabins and routes. We'll email you a confirmation message, so if you haven't already provided it, we'll ask for your address when you order.  

The booking window to place your order is between 7 days and 24 hours before your flight departure time. 

While we try to fulfil all meal requests, meal choices can't be guaranteed and we reserve the right to change the menu without prior notice.

If you change your flight, departure date or class of cabin, any existing Pre Select request will be cancelled.  If your new flight falls within the 7 day to 24 hour booking window prior to departure, we'll send you another email and you can resubmit your selection. 

If we make changes to your flight or departure date we'll try to fulfil your original order, although your meal choice may not be available on your new flight for operational reasons.

Virgin Atlantic Pre Select is separate from our specific dietary meal offering. If you have specific dietary requirements please order through My Booking.

If you've already chosen a dietary meal, you won't be eligible to select a meal from our standard inflight menu unless the dietary meal is removed from your booking.

It is the responsibility of the lead passenger to check and confirm nutritional and allergen information at the time of selecting your meal or selecting meals on behalf of others passengers on the same booking. By ticking the check box you are confirming that the meal selections are suitable for all the passengers in your group, taking into account the allergen information provided.

We reserve the right to make changes and substitute ingredients that may become unavailable due to operational circumstances.  If you have a specific dietary requirement, we recommend you choose a special meal via  My Booking

If you have pre-selected a meal and change your mind on board then our crew will make reasonable endeavours to accommodate your meal choice, but they may not be able to fulfil your request for an alternative option.

Our nut and other allergen policy

Virgin Atlantic adheres to Allergen Guidance under European and UK food legislation, which may be different in other jurisdictions. The allergens declared refer to the ingredients only, the food items may contain traces of allergens since they are processed on or with equipment that processes products that may contain allergens.

Our suppliers are based all around the world and not every country has the same legal requirements for providing allergen information. On flights to the UK, allergen labelling on pre-packaged items may not reflect all of the allergens required to be declared in the UK. For passengers flying from the USA, we also adhere to the three additional Nuts listed under US Allergen advisory information.

Peanuts are never knowingly included in any of our meals. However, our meals are not produced in a nut-free environment so may contain traces.

All other nuts may also be served on our flights to other passengers as part of the menu ingredients and/or the snack service, in any cabin. We also can’t stop other passengers from bringing (or eating) their own food onboard, which may include nuts.

In view of the above, we strongly encourage passengers to take all necessary precautions to prepare for the possibility of inadvertent exposure.