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About Austrian Airlines

We are a warm-hearted, inclusive, and open-minded community. That is why we emphasize a harmonious environment where you feel valued and trusted. Working and being part of Austrian Airlines provides you with a broader perspective, not only in the airline industry but also within service and hospitality.  We grow together, through our travels and everyday learning. Explore our Austrian World and start your career now. Let's create unforgettable memories and magical moments together.

Information about disruptions to the Lufthansa Group flight schedule to/from the Middle East

In view of the current situation, the Lufthansa Group has decided to suspend its regular flights to and from Beirut (BEY) and Tehran (THR) up to and including Tuesday, 30 April 2024. In addition, Lufthansa will not use the Iranian airspace up to and including Tuesday, 30 April 2024.

For great service and the best customer advice

Welcome to the new, refreshed experts website. experts is the official service and information platform of lufthansa group designed for travel agents and travel agencies. next to the sleek new design, smoother navigation and no login requires, you can find all current news and information for booking flights and special offers for your customers., experts news, what’s new: the latest from the airlines.

Ready for take-off: Lufthansa Allegris is launching

Would you like to experience the new long-haul service in person? On 1 May 2024, the time has come: Lufthansa Allegris is launching. Find out details of this product launch now.

Update: 17.04.2024

Planning reliability for Lufthansa guests

Lufthansa has reached an agreement with all major trade unions. We are glad that you, our valued guests, can now reliably plan future trips with Lufthansa again. Happy to welcome you on board soon!

Update: 11.04.2024

Summer 2024: new destinations for unforgettable experiences

Take advantage of the diversity of our route network to bring your customers closer to the most beautiful places in the world and inspire them for new adventures.

Update: 10.04.2024

Find the PERFECT MATCH for your customers – with Lufthansa Allegris

Which seat best suits your customers? Which seat is their PERFECT MATCH today? And which will it be tomorrow? By answering seven short questions, you can find the seat that matches your customers’ personal expectations.

Update: 08.04.2024

Discover the new eXperts with Dr. Magdalena Schütz

Update: 22.12.2023

Product & information

Find great services and the best advice for our product offer.

Get all the important information about taking carry-on baggage, free baggage and special baggage on your flights .

Current applications, special services and valuable information for booking flights.

Lufthansa Group policies​

Always be up to date with lufthansa group policies. check the content to be confident with your bookings..

Network and timetable

From A (Abidjan) to Z (Zurich): route network at the glance.

Special assistance and service

All the information for passengers with special needs and services.

Programs and groups

Get the right solution for your business or your travel policy with the support of our programs and tools..

To make the pre-flight arrangements as smooth as possible have a look at our info gathered.

At the airport

Find out about our airports and ground services across lufthansa group hubs..

Find out about our on board products and services across Lufthansa Group airlines.

Find the right contact.

Albania  Monday to Friday 08:30-17:00 Agency support Tel: +49 692 731 5968 Email: [email protected] Group desk Tel: +355 44 541 161 Email: [email protected]

Azerbaijan   Monday to Friday 09:00-18:00 hours Agency support Tel: +99 412 497 18 22 Email:  [email protected] Group desk Tel: +99 412 490 7055 Email:  [email protected]

Bulgaria   Monday to Friday 08:30-17:00 hours Agency support Tel: +359 5659 8721 Email:  [email protected] Group desk Tel: +359 2 935 8206 Email: [email protected]

Czechia   Monday to Friday 09:00-17:00 hours Agency support Tel: +296 335 607 Email: [email protected]

Group desk Tel: +225 439 767 Email: [email protected]

Finland Monday to Friday 09:00-18:00 hours Tel: +358969 379 019 Email: [email protected]

Greece   Monday to Friday 08:00-18:00 hours Tel: +30 210 300 6866 Email:  [email protected]

Ireland  Monday to Friday 09:00-18:00 hours Tel: +353 1407 3113 Email:  [email protected]

Latvia   Monday to Friday 09:00-18:00 hours Tel: +371678 850 47 Email:  [email protected]

Moldova   Monday to Friday 09:00-17:30 hours Tel: +40 373 788650 Email: [email protected]

Norway Monday to Friday 08:00-20:00 hours Tel: +47 2316 2164 Email: [email protected]

Portugal Monday to Friday 10:00-18.30 hours Tel: +707 787 787  Email:  [email protected] 

Slovakia   Monday to Friday 08:30-17:00 hours Tel: +421 5011 2359 Email:  [email protected]

Turkey  Office hours: * Tel: + 90 212 375 59 37 Email:  [email protected]

Armenia  Monday to Friday 09:00-18:00 hours Agency support Tel: +374 60690092 Email:  [email protected]

Group desk Tel: +374 60 690080 Email: [email protected]

Belgium  Monday to Friday 09:00-18:00 hours Agency support Tel: +32 78 15 53 28 Email: [email protected]

Group desk Tel: +32 2 723 89 81 Email: [email protected]  

Croatia   Monday to Friday 08:30-17:00 hours Agency support Tel: +385 1790 0287 Email: [email protected] Group desk Tel: +385 207 70074 Email: [email protected]

Denmark   Monday to Friday 08:00-20:00 hours Agency support Tel: +45 3848 7154 Email:  [email protected] Group desk Tel: +45 7217 0301 Email: [email protected]

France   Monday to Friday 08:00-20:00 hours Saturday 08:00-18:00 hours Tel: +33 01 57 32 45 25 Email: [email protected]

Hungary Monday to Friday 09:00-17:30 hours Tel: +36 1 77 99 265 Email:  [email protected]

Israel   Sunday to Thursday 09:00-20:00 hours Fax: +923 3 3728505 Email:  [email protected]

Lithuania   Monday to Friday 09:00-18:00 hours Tel: +370520 811 03 Email:  [email protected]

Montenegro   Monday to Friday 08:30-17:00 hours Tel: +385 1 790 0287 Email:  [email protected]

North Macedonia Monday to Friday 08:00-18.00 hours Tel: +49 692 731 5968 Email:  [email protected]

Romania   Monday to Friday 09:00-17:30 hours Tel: +40 373 788650 Email: [email protected]

Spain   Monday to Friday 09:00h-20:00 hours Tel: + 34 91 050 77 10 /91 050 77 11 Email: [email protected]

Ukraine   Monday to Friday 09.00-18.00 hours Tel: +38 089 324 09 42 Email: [email protected]

Austria   Monday to Friday 08:00-20:00 hours Saturday: 08:00-18:00 hours Agency Support Tel: +43 51766 1040 Email:  [email protected]

Group desk Tel: +43 51766 1035 Email: [email protected]

Bosnia-Herzegovina  

Monday to Friday 08:30-17:00 hours Agency support Tel:  +385 1 790 0287 Email:  [email protected] Group desk Tel: +387 339 11577 Email: [email protected]

Cyprus   Monday to Friday 08:00-18:00 hours Agency support Tel: +357 77788010 E-Mail:  [email protected] Group desk Tel: +357 2205 1700 Email: [email protected]

Estonia   Monday to Friday 09:00-18:00 hours Agency support Tel: +372668 2681 Email:  [email protected] Group desk Tel: +372 686 8808 Email: [email protected]

Georgia   Monday to Friday 09:00-18:00 hours Tel: +706 777 615 (from local landline) Email:  [email protected]

Iceland Monday to Friday 09:00-18:00 hours Tel: +354 800 4191 Email: [email protected]

Italy Monday to Friday 08.00-20.00 hours Saturday 08.00 – 18.00 hours Tel: +39 02 87103926 Email:  [email protected]

Luxembourg   Monday to Friday 08.30-18.30 hours Tel: +322 6200697 Email: [email protected] Email: [email protected]

Netherlands   Monday to Friday 08:00-20:00 hours Tel: +3170 700 74 00 Email: [email protected]

Poland Monday to Friday 08:00-18:00 hours Tel: +48 22 512 39 16 Email:  [email protected]

Serbia   Monday to Friday 08:30-17:00 hours Tel: +385 1 790 0287 Email: [email protected]

Sweden   Monday to Friday 08:00-20:00 hours Tel: +46 8 585 365 43 Email:  [email protected]

United Kingdom Monday to Friday 08:00-20:00 Saturday 08:00-18:00 hours Tel: +44370 442 4512  Email: [email protected]

North America

No contacts available

Middle and South America

Australia and oceania.

China   Monday to Friday 09:00-20:00 hours Saturday 09:00-19:00 hours Tel: +86 400 886 9323 Email:  [email protected]

South Korea Monday to Friday 09:00-20:00 hours Tel: +82 2-6022-4229 Email: [email protected]

Hong Kong   Monday to Friday 09:00-18:00 hours Saturday 18:00-19:00 hours Tel: +852 2116 1100 Email:  [email protected]

Taiwan Monday to Thursday 09:00-18:00 hours Tel: +886 2 23258869 Email:  [email protected]  

Singapore Monday to Friday 08:30-17:00 hours Tel: +49 692 731 5968 Email:  [email protected]

Africa and Middle East

Bahrain Sunday to Thursday 09:00-18:00 Agency support Tel: +97 316 548 922 Email: [email protected] Group desk Tel: +97 316 548 922 Email: [email protected]

Israel Sunday to Thursday 09:00-20:00 hours Agency support Tel: +923 3 372 8505 Email: [email protected]

Group desk Tel: +972 3 7631094 Email: [email protected]

Lebanon Monday to Friday 08:30-16:30 hours Agency Support Tel: +96 01628314  Email: [email protected]

Group desk Tel: +961 134 7007 Email: [email protected]

Saudi Arabia   Sunday to Thursday 00:00-18:00 hours Agency support Tel: 800 850 1284 Email: [email protected]

Group desk Tel: 800 850 1284 Email: [email protected]

Egypt Sunday to Thursday 08:30-16:30 hours Agency Support Tel: +20 2 25803500 Email: [email protected] Group desk Tel: +20 2 25803500 Email: [email protected]

Jordan Sunday to Thursday 08:30-16:30 hours Agency Support Tel: +962 65 200180 Email: [email protected]

Group desk Tel: +962 65 200180 Email: [email protected]

Morocco   Monday to Friday 08:30-16:30 hours Agency support Fax: +212 0520 485 028  Email:  [email protected]

Group desk Tel: - Email: [email protected]

Tunisia   Monday to Friday 08:30-16:30 hours Agency support Tel: +216 31 399 168 Email:  [email protected] Group desk Tel: - Email: [email protected]

Iran   Saturday to Wednesday 08:00-16:00 hours Agency support Tel: +98 21 83388 Email: [email protected] Group desk Tel: +98 21 83388 Email: [email protected]

Kuwait   Sunday to Thursday 09:00-18:00 hours Agency Support Tel: +965 22285886 Email:  [email protected]

Group desk Tel: - Email: [email protected]

Oman Sunday to Thursday 09:00-17:30 hours Agency support Tel: 800 77452 Email: [email protected]

Group desk Tel: 800 77452 Email: [email protected]

United Arab Emirates Monday to Friday 09:00-17:30 hours Saturday 10:30-19:00 Agency support Saturday 10:30-19:00 hours Tel: +971 4 3898100 Email: [email protected]

Tel: - Email: [email protected]

Please note: the office hours are based on regional time zones

Policies and Guidelines

Under the below menu, you can find all lufthansa group policies and guidelines at a glance. please make sure to click on the drop-down function and navigate down the list of documents, lufthansa group policies and guidelines, other global forms and documents.

​ Lufthansa Group airlines route network (Summer 2023)

​ Power of authority / attorney

​ UMNR form (Austrian Airlines)

​ UMNR form (Brussels Airlines)

​ UMNR form (Eurowings)

​ UMNR form (Lufthansa)

​ UMNR form (SWISS)

​ UMNR form (Edelweiss)

​ UMNR form (Eurowings Discover)

​ PETC form (Austrian Airlines)

​ PETC form (Brussels Airlines)

​ PETC form (Lufthansa)

​ PETC form (SWISS)

Market specific Forms and Documents

Currently there is no file available.

Find your way

Experts topic overview.

Please select a topic: 

Lufthansa Group Policies

• Network and Timetable
• Special Assistance and Services
• Programs and Groups

At the Airport

Get all the important information about taking carry-on baggage, free baggage, and special baggage on your flights..

Topics in this section:

Carry-on and checked baggage

• Baggage allowance
• Carry-on baggage
• Excess & Special Baggage
• Sports Equipment
• Dangerous Goods

Delayed and damaged baggage

• Fast assistance in the event of baggage irregularities
• Problems with your baggage

Current applications, special services, and valuable information for booking flights.

Agent infos.

• Economy Light and Business Saver fares on European flights no longer rebookable:
• Change of international tickets into domestic German tickets
• Adjustment to selected rebooking conditions
• Information on changes to multi-airport city codes
• Note on grace period refunds
• Important note about short-term flight cancellations
• Refund of tickets reissued by the airline
• Entry of non-binary passenger designation in PNR
• Note for forwarding client feedback
• Important note on waiver entries for refunds
• Rebooking and refund of old (unused) tickets

Contact data entry

•  Updated Lufthansa Group booking guidelines
• Additional information about entering contact details

Booking & Ticketing Policy

• Updated Lufthansa Group booking guidelines – Effective 1 September 2023
• Updated Lufthansa Group booking guidelines – Effective 1 June 2023

Name Correction

• Updated Lufthansa Group rules for name corrections

SKCHG/INVOL Policy

• Simpler and clearer – the new SKCHG/INVOL policy
• Adjusted refund rules in case of schedule changes

ADM Policies & Fees

• Harmonized Lufthansa Group airlines Agent Debit Memo policy

Out of Sequence Guidelines

• New ‘Out of Sequence’ guideline – effective 1 September 2023
• Note on out-of-sequence reissues
• New Out of Sequence guideline

NETWORK and TIMETABLE

From a (abidjan) to z (zurich): our route network at the glance., austrian airlines.

• Fly Austrian Airlines to Rovaniemi and Seville in winter 2023/2024
• Austrian Airlines reconnects Vienna and Shanghai twice a week
• From Porto to Tromsø: Austrian Airlines makes vacation dreams come true
• Brussels Airlines
• Jambo: Brussels Airlines is again flying to Nairobi
• From Bromma to Arlanda: Brussels Airlines changes airport in Stockholm
• Six new Brussels Airlines destinations in summer 2023
• Eurowings launches sales partnership with Volotea
• Eurowings to fly to Dubai starting October 2023
• Travel to eight new destinations in South Korea with Lufthansa and KORAIL
• City Airlines to start flight operations in summer 2024
• New from Munich: Hong Kong and Johannesburg
• Go west: two new USA destinations and a new connection
• New destinations for the Lufthansa A380 in summer 2024
• Lufthansa offers codeshare flights with South African Airways and Airlink
• Lufthansa to fly to Oulu in Finland for the first time this winter
• Two new Lufthansa connections to India
• Hello A380, hello Bangkok and Los Angeles!
• With the Lufthansa A380 to Boston and New York
• More Lufthansa flights to Beijing and Shanghai
• 2023 Lufthansa summer schedule: new destinations ahead
• SWISS Air Rail now runs between Lausanne, Fribourg/Freiburg, and Bern
• SWISS now flies to Rotterdam
• More Premium Economy in the SWISS A350
• Two new SWISS long-haul destinations in summer 2024
• SWISS expands European network with Košice and Cluj-Napoca
• SWISS to further expand services in 2023/2024 winter schedule
• SWISS to increase long-haul services in 2023/2024 winter schedule
• SWISS has resumed Shanghai flights
• SWISS to fly the Airbus A350-900 starting 2025

Discover Airlines

• Eurowings Discover flies to the gateway to the Lofoten Islands starting summer 2024
• Eurowings Discover continues to fly to Philadelphia in winter 2023/2024
• Mombasa, perfect beach climate all year round
• With Eurowings Discover to Fort Myers in summer 2023
• Eurowings Discover to increase flights to Halifax
• Eurowings Discover to fly to Monastir and Montpellier
• Edelweiss 2024 summer timetable: more flights to Canada and the USA
• Edelweiss with two new holiday destinations in Colombia in the 2023/2024 winter schedule
• Edelweiss: three new destinations in summer 2023

SPECIAL ASSISTANCE and  SERVICES

Passengers with special needs: we have provided some important information on accessible travel. find out here about our services for passengers who need assistance., traveling with kids.

• Traveling with children: what you should bear in mind
• SWISS to offer UMNR care service again on connecting flights
• No care service for unaccompanied children (UMNR) on connecting flights
• UMNR: unaccompanied children
• UMNR: From what age are children allowed to travel alone?
• UMNR: How to book the UM special service

Traveling with pets

• Travelling with animals in cabin
• Travelling with animals in cargo hold

Traveling healthy

• Medical care form
• Health guide
• Safely on the move with medication

Accessible travel-passengers with limited mobility

• The Lufthansa special service at the airport
• Stretcher and Extra Oxygen onboard

Doctors on Board

• The “Doctor on Board” programme of Lufthansa, Austrian Airlines and SWISS

PROGRAMS AND GROUPS

Book-a-group.

• Now easier and faster: Group bookings with Eurowings
• New commercial cover for group bookings effective 1 July 2023
• Brussels Airlines group trips – soon available via Book-a-Group

NDC Partner program

• Lufthansa Group content in Amadeus NDC (Only relevant to AT, IE, SI, SK, UK markets)
• Air Dolomiti flights now also bookable via NDC
• Our answers to the most googled questions about NDC
• Lufthansa Group and Amadeus sign agreement for distribution of NDC-sourced content
• Everything you need to know about NDC on one website
• Book excess baggage via NDC
• Lufthansa Group content in Amadeus NDC (Only relevenat to DK, NO, SE, PL markets)
• Lufthansa – Global flight offers for events
• MICE: What do Vienna, Barcelona and Brussels have in common?

Advanced Seat Reservation (ASR)

• Extra legroom seat: free of charge for HON Circle Members and Senators
• Privacy Seat renamed the Business Class Extra Space Seat
• Advance seat reservation: Harmonized travel companion rules
• Adjustment of fees for advance seat reservations starting 6 June 2023
• Advance seat reservation: Switch to mono-coupon EMDs
• Advance seat reservations on codeshare flights with Croatia Airlines, SAS and Air Canada
• Advance seat reservations on Air Dolomiti flights
• Economy Light fare: Change of seat at check-in for a fee
• Online check-in
• Eurowings: Adjusted service fee for check-in at the counter
• Well prepared for travel: contactless check-in from anywhere

Special meals & catering

• SWISS Magazine goes digital!
• Upgrade options at Lufthansa Group Airlines
• Brussels Airport
• Frankfurt Airport
• Munich Airport
• Vienna Airport
• Zurich Airport
• Travel classes
• Meals on board
• Entertainment on board

Brussel Airlines

• Lufthansa Allegris
• Travel Classes
• Meals on Board
• Entertainment on Board
• SWISS Senses

eXperts Irreg Communication

Be quickly informed in case of flight irregularities.

Whether it's bad weather conditions, industrial action or any other kind of disruptions, you'll find the latest updates here about last-minute schedule changes and cancellations, together with any related regulations.

Subscribe to eXperts newsletter

Be the first to know about Lufthansa Group exclusive promotions, the latest news and updates, expert tips and industry insights, product announcements, and event invitations. Subscribe to our newsletter and stay connected with the airlines of Lufthansa Group.

Staff travel information

Same baggage allowance as for full fare passengers applies.

Staff and their family members shall:

• Behave Discretely, not revealing their airline affiliation to other passengers.
• Not place any special demands on their own or third carrier's other services on the ground or in the flight.
• Give priority to revenue passengers at all times (ticketing desk, Check-In, boarding, etc.)

NOTE: Austrian reserves the right to refuse boarding to anyone traveling on Staff Travel Concessions whom it deems has to adhered to the Staff Travel Dress code Policy.

Eligible Persons travelling under the terms of this agreement must ensure that their appearance and behavior are in line with the Transporting Airline's policy. Eligible Persons must ensure that no inconvenience is given to commercial passengers of the Transporting Airline and that ground staff and cabin crew are not distracted from giving maximum service to such passengers. As a rule, Eligible Persons should be dressed in accordance with public standards of good taste. This will normally mean attire suitable for an office, or smart casual wear. It excludes jeans, T-shirts, sweat-shirts, shorts, gym shoes, and similar extremes of casual wear. Failure to observe the regulations of the Transporting Airline may result in refusal to accept for travel.

Listing is mandatory. Listing is automatically created when purchasing your e-ticket. If your original travel listing date has passed, you must access your ticket on myIDTravel and list again for your new travel date.

Primary Option: via web

When not mentioned at least 60 minutes before your scheduled flight departure

Austrian does upgrade paying passengers to accommodate all non-rev travelers.

Refund requests for wholly unused tickets will be processed automatically and the myIDTravel fee will be refunded.

Refund requests for partially used tickets will be processed manually and may take some time. The myIDTravel fee is not refundable for partially used tickets.

IMPORTANT: please send your request in English ONLY

• Special Services like Wheelchair and PETC have to be requested in the reservation and have to be confirmed by OS.
• No Special Services for stand-by passengers possible.
• ASR for ID passengers not allowed.
• Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket.

All train services operated under OS flight number.

The necessary travel documents such as passport, visa or vaccination certificates must be acquired and their validity must be checked by the traveler before starting the trip. LH accepts no responsibility for missing or invalid documents. Fines imposed to LH, resulting from non-compliance with official requirements, will be borne by the the traveler.

For all travel to India and or transiting India a Visa is always required !!

[email protected]

refunds email

austrian.com

Austrian flight loads

Download the StaffTraveler app to get accurate, reliable seat availability for Austrian flights.

Non-rev tips

Flying on a stand-by ticket can be challenging. We have gathered invaluable insider information and tips to help you to get on board.

Submit your notes

Add your austrian staff travel notes to stafftraveler.

Please note that this form is  not intended to ask staff travel related questions .

Only use this form to add Austrian tips & notes to the StaffTraveler Airline Notes database.

Questions submitted through this form cannot be answered, as StaffTraveler is not associated with Austrian.

Please note that this form is not intended to submit staff travel related questions as these cannot be answered.

Making staff travel easy and stress-free, like it should be!

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New Destinations 2024

Starting this summer: take off to Boston, Bari, Bremen and Tbilisi with us.

Austrian in the US

Here you can find important information about our tarmac delay contingency plan, customer support and more.

Luggage pick-up

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Duplicate Bookings, different platforms, same flight - Air Travel Forum

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Duplicate Bookings, different platforms, same flight

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15 replies to this topic

What other platform did your wife use?

I wish you luck but can’t offer you any advice.

For others who may read this post…

Many airlines have algorithms that catch duplicate bookings and will automatically cancel the duplicate.

I'm sorry, but I don't see any easy options for you. The bottom line is that you will be reliant on gestures of goodwill because legally I don't think you have entitlement to anything. At the end of the day mistakes can cost money. I should know as I have made a couple in my time.

The other platform is Avion Rewards by RBC (Awful customer service btw)

At least that should finally blow out of the water the theory that is often seen on these forums that OTA bookings are only requests (no live availability, no live fares etc) which take days to get confirmed.

The first Expedia agent said there were credit and then the 2nd and 3rd agents said that was not true. I’ve really got drained from brain and physical power. My options now are: cancel one ticket and get tax refund only ($1200 out of the $7900), dispute with my bank, or rebook one of the tickets to a different destination and different dates (includes rebook fee)

Don’t think a dispute with your bank would work because you chose to make two bookings on 2 different sites.

You could contact a lawyer and ask for advice if your contract, for the 2nd booking, could be voided due to (common) mistake, as defined in Canadian Common Law.

Wrong. Of cause the Austrian Airline website will allow you to book flights starting in Toronto. The flights will be code-share with AC. The question is, if a credit will work on a code share flight .

"better price in another platform and she booked it" "We both thought the other would cancel" "only ($1200 out of the $7900)"Ouch.

"We noticed that it was cancelled 20 minutes after the 24 hours." Why did you not cancel the ticket you bought later (the one you call cheap).

I do not think a dispute will work. It was bought in full agreement.

"they said the platforms have to call them" OK. But call the airline , again, to figure out a solution.

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• Jet2 Additional Passenger Information - API 8:39 am
• Duplicate Bookings, different platforms, same flight 8:34 am
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• ++++ TIPS - PLANNING YOUR FLIGHTS +++++++
• Buy now or later? What's with these screwy ticket prices?
• Around-the-world (RTW) tickets
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• Beware of cheap business class tickets (sold by 3rd parties)
• ++++ TIPS - PREPARING TO FLY +++++++++
• TIPS - How to prepare for Long Haul Flights
• TIPS - Being Prepared for Cancellations and Long Delays
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• Flights delays and cancellations resources
• How do I effectively communicate with an airline?
• Airline, Airport, and Travel Abbreviations
• Air Travel Queries: accessibility,wedding dresses,travelling with children.
• Connecting Flights at London Heathrow Airport
• TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information
• ++++ COVID-19 CORONAVIRUS INFORMATION ++++
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Travel insurance.

About Europäische Reiseversicherung AG

Europäische Reichertversicherung AG is the largest Austrian domestic travel insurer with 2.15 million customers and more than 60% market share. Europäische Reichertversicherung AG works with the world's largest assistance service provider, Europ Assistance, which operates 275 offices in 208 countries and regions. Therefore customers benefit from competent and fast assistance around the clock.

The product range includes insurances for holidays in Austria as well as abroad, annual travel insurances, modular insurance packages for companies and their business travelers, as well as seminar, congress and ticket cancellations. As a subsidiary of the Generali Group Austria, the Europäische Reichertversicherung AG is part of the Generali Group, which provides services and assistance worldwide. Traveling with foresights protects you and your family. 

Our recommendation

We always recommend insurance protection when traveling, e.g. travel cancellation protection from Europäische Reichertversicherung AG. In order to sign up for travel protection insurance follow the links below.

You will be directed to a possibly non-accessible site. Take care. Be careful. Sign up for the complete protection standard

You will be directed to a possibly non-accessible site. Take care. Be careful. Sign up for the cancellation protection standard

Austria Travel Agents & Reviews

• Featured Tours
• Travel Agents

Customers rate Zicasso's travel referral service  5  on a scale of 1 to 5 based on  1541  reviews on Trustpilot

We match you with top tour companies that specialize in the trip you want,  whether it's a customized private tour or a group tour.

Our Austria travel agents have intimate knowledge of the country that allows them to craft exclusive, customized vacations tailored for you.  Whether visiting Viennese cafés, strolling the cobblestone streets of Salzburg's Old Town, skiing the legendary slopes in Kitzbühel, or hiking the breathtaking Austrian Alps, our travel agencies in Austria intricately plan every detail and handle all arrangements.  With our Austria travel agencies, your vacation is seamless, stress-free, and perfectly curated. Trust our top travel agents to craft your dream trip to this historic destination.

Discover our Austria travel agents, the top 10% of local specialists

Our Austria travel agents have intimate knowledge of the country that allows them to craft exclusive, customized vacations tailored for you. 

Whether visiting Viennese cafés, strolling the cobblestone streets of Salzburg's Old Town, skiing the legendary slopes in Kitzbühel, or hiking the breathtaking Austrian Alps, our travel agencies in Austria intricately plan every detail and handle all arrangements. 

With our Austria travel agencies, your vacation is seamless, stress-free, and perfectly curated. Trust our top travel agents to craft your dream trip to this historic destination.

Life-Enriching Travel

Trips curated by the world’s top destination experts

Concierge-level service leading up to and during your trip

Unique, exclusive experiences and insider access

Zicasso in the News

Jacob's Travel Agency

 Based on  12  reviews

Destinations:

Verified review.

Our Zicasso travel agent did an outstanding job of taking our various locations, preferences, and timeline to work with us to plan a very memorable trip. His recommendations based on his personal experiences living abroad made for a very special combination of high-quality accomodations, individualized driving tours, and personal restaurant referrals that were all as unique as they were of the highest quality. He was very flexible with any changes we wanted to make in the planning stage. He was extremely accessible no matter what time of day and arranged all tours and transportation logistics (planes, trains, and automobiles!) over the 10 days we were in Germany. We couldn't have been happier with our time there or his references, and were truly amazed by the incredible range of experiences we had over the course of our travels from north to south. It all went like clockwork!

Andrea's Travel Agency

 Based on  342  reviews

This is the fourth trip we've booked with a Zicasso travel agent and it was another success. We worked with our travel team and could not be happier with the experience. We had originally planned a Croatia-only trip, but expanded it to include Slovenia and day trips to Bosnia Herzegovina (BH) and Montenegro. These were areas we had no experience with and relied on our travel team's recommendations. There are several aspects to a successful trip: locations, hotels, activities, and organization, and all were well planned. First, we are so glad we added the three countries, especially Slovenia, which was spectacular. Every hotel was great and in line with what we like. In addition, the room choices were good, with upgrades to suites and rooms with views and great balconies. Ours was a two-week trip with activities scheduled for almost every day, including guides and five wine tastings. Every guide was fantastic and the wine visits amazing. We were especially surprised and delighted by the high-end and modern winery in Mostar, BH. The area’s wines are very good. Every aspect of the trip was organized. Our agent sent me 37 different vouchers for each of our hotels, drivers, guides, and activities. I can't recommend her enough.

Viktor's Travel Agency

 Based on  20  reviews

Zicasso’s travel company helped us plan and make land arrangements for our trip to Berlin, Prague, Chesky Krumlov, the Wachau Valley, Vienna, and Budapest. We had different needs for the areas we visited based on friends and family we planned to see, tour guide requests, accommodations we needed our travel agent to book, one place we wanted to book ourselves, and car and train transportation between destinations. The arrangements were not straightforward, but our travel agent was flexible. He came through and everything went beautifully as we navigated our itinerary. We had a fabulous time in Central Europe and are very appreciative of our travel team's efforts. Most important to us was the quality of our tour guides, their knowledge of history and culture, storytelling abilities, and enjoyable personalities. Our agent delivered beautifully on our requests for outstanding tour guides, especially in Prague, the Wachau Valley, and Budapest. In Prague and Budapest, we had seven-hour walking tours that were truly wonderful and memorable. Another of our agent’s strengths was recommending charming and comfortable boutique hotels. Highlight hotels he recommended were in Kreuzberg, Berlin, near our friend's home; the one in Prague with the adjacent, gorgeous, UNESCO World Heritage garden; and the one in Vienna. Finally, our travel team remained available to us by text message throughout our trip, answering any questions that came up and being a fun travel partner throughout our travels.

Get matched with our top travel agencies

Tell us about you trip and preferences. We will hand pick the right travel agency for you.

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Tomaz's Travel Agency

 Based on  235  reviews

Zicasso’s tour operator did an excellent job planning our trip! We planned a vacation to Italy and Switzerland and wanted to see as much as we could with our limited time off. Our tour company worked in nearly all of our requests, planning an itinerary involving five cities in 10 days. Each of the hotels was great and all activities and train transfers went smoothly. We thoroughly enjoyed our vacation and would work with this company again on a future European vacation.

Lindsey's Travel Agency

 Based on  358  reviews

We took the most amazing trip to Norway to see the Northern Lights. I reached out to Zicasso, who put me in touch with our travel partner and their wonderful travel agent. She put together several options for the trip and we were able to choose the ones that best fit our family’s interests. Once everything was decided, she went to work doing everything. All the bookings, connections, transportation, etc. were handled and I didn't have to worry about any of it. Before the trip, she confirmed all of the details and included everything on an amazing travel app that we used while we were on the trip. I can't say enough about what an amazing experience we had on our trip and working with Zicasso and our tour operator. I have used both companies before and have never been disappointed.

Bernhard's Travel Agency

 Based on  97  reviews

Our Zicasso travel partner listened to our preferences and needs, and helped design a fabulous trip for our family. Transportation was flawless throughout the trip and the local guides were wonderful. We enjoyed getting to know them personally and learning about their hometowns. I especially valued the app that provided us with every detail for each day, including emergency contacts, hotel information, and itinerary. Thank you!

Joachim's Travel Agency

 Based on  22  reviews

Zicasso’s travel company provided a transformative travel experience; truly once in a lifetime. We were introduced to Zicasso by our friends and thank their agent and travel company for their outstanding compassion, empathy, and patience. They grasped our brief with remarkable clarity and crafted an itinerary that ensured incredibly enriching experiences at each destination, during travel, and in accommodations. They accommodated our need for space between intercity travels and provided invaluable advice and support, from itinerary changes to visa requirements, on-the-ground adjustments, and regular check-ins. I highly recommend our agent and his company for their attentive listening, empathetic approach, and expertise in curating unforgettable itineraries. Thank you, you changed the way we experience Europe and it will always be hard to match the high bar you set with this trip. We are deeply appreciative of our agent and his company’s staff.

Expert Tips for Discerning Travelers

Welcome to the Holiday Information Service

Our holiday experts are here to assist you with your holiday planning. Send us a message and we will get back you as soon as we can.

Please fill in fields marked with *

Give us a call Monday to Friday from 8am to noon. Outside of our office hours please drop us an email and we'll be happy to answer your questions.

Telephone: 00800 400 200 00 Österreich Werbung Vordere Zollamtsstraße 13 A-1030 Wien Wien AT

[email protected]

*toll-free; calls from mobile networks may incur charges

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Austria – Lebensgefühl. Experience the Joy of Life in The Heart of Europe

Feel the ease, the serenity, the love for great food and art and culture, the charming wit, the welcoming atmosphere – feel the Austrian Lebensgefühl

Discover the Entire Country

Discover austria.

Explore Austria at its best with these concise itineraries. Whether it's iconic landmarks or hidden gems, culinary delights or art and culture, discover how to make the most out of your stay.

Vienna in 3 Days

Salzburg in 48 hours, innsbruck in 3 days, graz in 3 days, our hotel reccomendations, austria hotel collection.

Looking for a charming family-run hotel, a luxury spa resort, or a cosy private apartment? Here is our curated list featuring great hotels in Austria's cities and on the countryside.

A Summer in Austria - Your Daily Dose of 'Lebensgefühl'

Nature, mountains and lakes, cultural treasures and thousands of moments of indulgence are the setting for a very special attitude you'll experience during a summer holiday in Austria: A light-hearted feeling, that comes to life beautifully when connecting to the locals.

Lebensgefühl Austria - hiking with the family Austrian National Tourist Office / Marko Mestrovic media_content.tooltip.skipped

A Holiday in Austria puts a Smile on your Face

An experience, an encounter, sometimes just a moment - and the new somehow feels familiar. In Austria, this atmosphere is literally in the air: A sensation that, in nature, feels light and free, full of fun and joie de vivre. A feeling that, while connecting with the people who live here, feels genuine.

Mountains, water, energetic places, cultural treasures - that is Austria for you. As well as cooling off in a crystal-clear lake, the gratifying feeling when conquering a summit, and a snack at a mountain hut. Austria is the freedom of an open-air festival, and the cosiness of a wine tavern. All places and moments, that make it easy to clear your head, to be amazed, to feel the vitality. The spark is quickly ignited. Anyone who is a guest here becomes part of this very special attitude to life.

Experience Austria's Nature

These boots are made for walking, the most beautiful swimming lakes, i want to ride my bicycle, we are family, hiking with children.

Exploring mosses, watching butterflies, feeding goats ... Children are curious. Austria's hiking routes are just right for an unforgettable hiking day.

Moments of Cultural Pleasure

Museums and galleries, embrace austria's guilty pleasures, wine culture in austria, culinary pit-stops in austria, which summer activity do you fancy, walking and hiking in austria, cycling and biking in austria, lakes and nature in austria, trailrunning: a wonderful family experience, discover city life, city breaks in summer - your cultural 'lebensgefühl'.

City trips in Austrias cultural summer hit right at the heart. Because Austrias cities surprise, make curious – and sometimes even are addictive. #feelAustria

Austria is a country rich with history, beautiful regions, imperial cities and year long activities.

In Harmony with Austria

When you spend your holiday in Austria, you will experience that one moment – the moment that you’ll remember for years to come, the moment you’ll return to in your head when life gets stressful.

Active in the Outdoors

It's the small moments that make us happy: The pride on our best friend's face when finally reaching the summit. Or at night, falling asleep with achy legs but a smile on our face. That's what life in the outdoors is all about.

Wellbeing & Relaxation in Austria's Nature

Nature soothes our minds and bodies. From the healing effect of waterfalls and trees to the beauty of cultural landscapes, mountains, and waters, Austria is filled with natural gems.

Why Forest Bathing Can Make You Healthier and Happier, According to Science

Why spas and thermal baths are so good for us, culinary discovery trip through austria.

Austria owes its culinary identity to both its location in the heart of Europe and its remarkable history. Austria stands for openness to varied influences and a love for refining existing traditions at the highest level.

9 restaurants and mountain huts with a view

Dream career: organic farmer, austrian culture, artists & masterpieces.

Let us dive into Austria’s arts and culture sphere and discover fascinating stories of the masters and personae that led the way.

Hedy Lamarr, Hollywood Goddess and Lady Bluetooth

Gustav klimt loved art, women and lake attersee, our hotel recommendations, find a city hotel, find an alpine stay, share feedback for a chance to win a special holiday experience.

We value your feedback! Take part in our brief survey to be in with the chance of winning one of five very special holiday experiences in Austria. Click here to take part.

It goes without saying that your data is processed with complete anonymity. Read the terms and conditions here.

Insiders' Tips

Austria’s top sights, austria's quirkiest city tours, austria’s prettiest places, according to austrians, top 5 austrian dishes you need to try, events in austria, practical travel information, about austria, brexit and travelling to austria, how to get to and around austria, what are you interested in, family fun in austria, round trips in austria, cities and culture in austria, skiing and winter in austria, austrian cultural stories, famous austrians.

From Mozart and Sisi to Hedy Lamarr – Austria's sons and daughters have left their mark across music, art, science, politics, and sport. Find out which famous personalities originate from or lived in Austria and follow in their footsteps.

Passport & Visa for Austria

Vienna pass: your personal key to the city, travel experiences designed by experts, austrian – the charming way to fly.

Enjoy Austrian hospitality and multi-awarded service already on board, with Austrian Airlines from 130 cities around the world direct to Vienna and other Austrian cities.

Explore Austria By Train

Travelling through Austria by train is reliable, comfortable, and convenient. Relax, sit back, and enjoy your vacation, the Austrian Railways takes you to Austria’s most beautiful places.

Have a Taste of Austria

[{ "@context": "http://schema.org/", "@type": "imageobject", "url": "/static/img/icon/recipe.png", "contenturl": "/static/img/icon/recipe.png", "caption": "favourite austrian recipes", "isfamilyfriendly": true }] favourite austrian recipes.

Craving a taste of Austria? Why not don your apron and recreate your favourite regional specialities at home? Here is a list of some of Austria's most delicious all-time classics.

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The trains and stations of the Moscow Metro

2 Comments · Posted by Alex Smirnov in Cities , Travel , Video

The Moscow Metro is the third most intensive subway system in the world after Tokyo and Seoul subways. The first line was opened on May 15, 1935. Since 1955, the metro has the name of V.I. Lenin.

The system consists of 12 lines with a total length of 305.7 km. Forty four stations are recognized cultural heritage. The largest passenger traffic is in rush hours from 8:00 to 9:00 and from 18:00 to 19:00.

Cellular communication is available on most of the stations of the Moscow Metro. In March 2012, a free Wi-Fi appeared in the Circle Line train. The Moscow Metro is open to passengers from 5:20 to 01:00. The average interval between trains is 2.5 minutes.

The fare is paid by using contactless tickets and contactless smart cards, the passes to the stations are controlled by automatic turnstiles. Ticket offices and ticket vending machines can be found in station vestibules.

Tags:  Moscow city

You might also like:

The bridge over Zolotoy Rog Bay in Vladivostok

The views of St. Petersburg from the TV tower >>

Tomás · August 27, 2012 at 11:34 pm

The Moscow metro stations are the best That I know, cars do not.

Alberto Calvo · September 25, 2016 at 8:57 pm

Great videos! Moscow Metro is just spectacular. I actually visited Moscow myself quite recently and wrote a post about my top 7 stations, please check it out and let me know what you think! :)

http://www.arwtravels.com/blog/moscow-metro-top-7-stations-you-cant-miss

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Airline Passenger Service Commitment

Austrian endeavours to make every flight a safe and pleasant experience and further enhance the comfort for our customers both on the ground and in the air.

The 18 commitments of our Customer Service Plan

Austrian’s Customer Service Plan reflects our commitment to treat customers in a fair, friendly and timely manner, and to give them clear information about what they can expect from us – especially in the event of occasional irregular operations. Furthermore, it allows us to react quickly when we do not meet the expectations of our customers.

The Customer Service Plan is expressly separate from and does not form any part of the general terms and conditions of carriage for passengers and luggage.

1. Commitment: We offer the lowest available airfare

We offer our customers the lowest price for their flight, depending on the desired date, flight and service class to which they are entitled, via austrian.com, our reservation call centre, the ticket counter at the airport and ticket offices.

Our employees will look for a cost-saving alternative itinerary upon request for you if your travel plans are flexible.

Our customers are always informed by us about the valid airfare as well as other applicable fees and taxes.

Depending on the method by which the travel conditions are found at the point of the given price, other, cheaper flight tickets may be available via other sales channels.

The amount of a ticket depends on many factors, such as the travel class, the flexibility of your travel plans or the availability of special fares. The Austrian Airlines Group always guarantees, as a rule, to offer you the cheapest available fare – based on the travel class, the date of travel and the destination. This applies to our call centre, our website and our own city and sales offices.

There is the possibility that different fares may be used in different sales channels. For example, special, particularly cheap online offers may only be available for booking through this sales channel. Furthermore, we explain to you the conditions and fare conditions applicable to your ticket and therefore naturally inform you about the amount of applicable taxes, charges and fees.

2. Commitment: We give you a guarantee on the ticket price

When you buy a ticket for a carrier of the Austrian Airlines Group, you can rest assured that the applicable ticket price will not go up afterwards. That means that you will not be charged more for your ticket based on the travel class, travel date and destination you booked should the fares increase in the time between paying for your ticket and the date of your flight.

If there is a reduction in taxes, charges and fees, we will of course refund you the difference. If taxes, charges and/or fees are increased, we ask for your understanding that we must charge these to you afterwards.

We inform all our customers in a timely manner about known delays, cancellations and changes to the flight route, at the airport, on board the affected flights and via our website and Call Centre. Our rule is to always contact our customers in advance where possible. This includes information about changes to the status of a flight to, from or within the United States within 30 minutes of knowledge of a cancellation, a delay of 30 minutes or more for the planned route or a change to the flight route.

• You can find out more about travel alerts here

3. Commitment: We inform all our customers in a timely manner about known delays, cancellations and changes to the flight plan

4. commitment: we are there for you in the event of a flight delay.

Reliability is at the heart of our carriers. The Austrian Airlines Group strives to ensure the punctual operation of its flights.

If there is a flight delay to your flight with an Austrian Airlines Group carrier, we will naturally assist you on the ground. Our employees will look after you and, in the event of a delay of more than two hours, provide you with support such as vouchers for snacks, lunch or a hotel, provided that local conditions allow us to do so.

If such care would lead to further delays, we ask for your understanding that in this case we may not be able to offer you this kind of support. In agreement with the relevant authorities, all those routes which are operated under public service obligations are also excluded from this. If you booked a package holiday, the level of support depends on the rules of the holiday operator concerned.

5. Commitment: We do our best to return luggage on time

We always try to make sure our customers and their luggage are on the same flight and commit sufficient resources to this end. If a bag goes missing or is not collected, we do what we can to locate the bag within 24 hours and, once found, return it free of charge to the customer, provided that local statutory regulations allow us to do so.

For this, a name and address or other valid contact information must be available. For flights from and to the USA, Austrian will refund any fees connected to the transport of a lost bag.

Austrian has an extensive system and process in place for finding lost bags and informing affected customers. We would like to point out that for international flights, due to the length of the flight, the low frequency of the flights and the possible customs & immigration processes, it may take longer to deliver lost or non-collected bags.

Customers can request a “Property Irregularity Report” form from our luggage employees at the luggage counter at the airport to present their claim.

Our customers can check the status of missing bags at www.austrian.com/Baggage or at the baggage counter at the airport. Once a bag has been found, we will try to arrange delivery to the customer at a suitable time and at Austrian’s expense, so long as the customer is not in a remote location.

• Luggage tracing for a reported bag via World Tracer
• Form for reporting missing bags

Liability for luggage in accordance with the Montreal Convention

Unless otherwise specified, the liability for international travel is governed by the Montreal Convention (hereinafter “Convention”). In accordance with the Convention the maximal liability of Austrian per person and trip for delayed, lost or damaged luggage is 1,131 Special Drawing Rights (SDRs).

More information relating to limitations of liability and exceptions is given in the ​ General Terms and Conditions of Carriage for Passengers and Luggage .

6. Commitment: Within a limited time period, we do not charge any fees if you cancel your reservation

We want to offer you more flexibility when planning your flight. Depending on the applicable booking deadlines we allow you to make a telephone reservation direct with us, without payment for at least 24 hours.

If you have already bought your ticket and would subsequently like to change your route, you can cancel your reservation within 24 hours. Already applied service charges cannot be refunded.

7. Commitment: We refund refundable tickets quickly

Some tickets for special fares are unlike many other tickets in that they cannot be refunded. If you do have a refundable ticket, the Austrian Airlines Group will refund every refundable part of your ticket. You only have to inform us of your unused ticket.

If the ticket is unused, the same applies for all incurred taxes, fees and charges included in the ticket price, which are shown separately on the ticket. This rule also relates to non-refundable tickets taking into account the deadlines mentioned above.

Austrian guarantees refunds for all applicable tickets within seven (7) working days for credit card payments and within twenty (20) working days for cash or cheque payments. In case of a cancellation or overbooking of the flight, we will refund all fees that you have been charged for the service that you have paid for but not received.

Help with refunds

Questions about refunds can be submitted at every location where Austrian tickets are sold, or at your travel agent.

For questions about how to request a refund or to find out the status of a refund, you can find more information under "Contact".

• To the contact page

8. Commitment: We hold telephone reservations for 24 hours without obligation

We want to offer you maximum flexibility when planning your flight. Subject to the applicable dates of issue of a ticket, we allow you to reserve your ticket without payment for a minimum time period of 24 hours without obligation when telephoning Austrian Airlines Group directly.

9. Commitment: We are committed to offer all passengers a safe, comfortable and reliable journey – including those passengers with special requirements

Our employees are trained in accordance with Title 14 CFR, Part 382. Austrian has trained Complaint Resolution Officials in Vienna as well as at airports in the USA who are there to answer any questions you may have.

Passengers with limited mobility

We offer our passengers with limited mobility a special support service so that they can comfortably check in, board and disembark. Taking into consideration the relevant safety regulations, the services offered by the Austrian Airlines Group support those passengers who require special attention and/or have limited mobility. The services offered are advertised on our website.

You can find more information on our ​ Barrier-free travelling page.

Unaccompanied children

Austrian accepts children between five and 11 years of age with a confirmed reservation as “unaccompanied minors” (UM).

• For flights with Austrian there is a service fee for all unaccompanied children.
• For minors between 12 and 17 years of age, the UM service is available for a service fee if you would like to take advantage of it.
• Unaccompanied children are taken on board the aircraft by an Austrian employee, introduced to the cabin crew and accompanied to their seat.
• Upon arrival, the children are accompanied by one of our employees from the aircraft to the agreed point, which is only known to the person that filled out the Special Service form. ID is required.

You can find more information on the ​ Unaccompanied children page.

10. Commitment: For long waits on board we satisfy the basic needs of our passengers

If after boarding or after the aircraft has landed there is a long wait, Austrian will give complete and timely information about the status of the flight. For example, this could be caused by "traffic congestion" in the air space, or quickly changing weather conditions. You can be assured that in such cases you will not be kept on board the affected aircraft longer than is absolutely necessary.

If there is a longer delay, during which it is not possible to get off the plane, the Austrian Airlines Group will make available heating/air conditioning, food, water, toilets and access to medical care for the affected passengers whilst taking into account all applicable safety regulations.

Upon request, the captain of the flight may allow the use of mobile telephones and laptops in accordance with the safety regulations. During the wait, the flight crew will try to fulfil all special requests from our customers when possible.

• To the Customer Service Plan for lengthy waiting times on the tarmac

11. Commitment: In the event of overbooking, we treat our passengers fairly and reliably

For efficiency reasons airlines are obliged to overbook flights, since passengers often book a seat and then do not show up. Each airline, therefore, has to have more reservations than available seats. This can lead to a route being overbooked and some passengers possibly being turned away, despite having a confirmed booking.

In the event of overbooking, Austrian treats its passengers fairly and reliably.

If it is expected that a flight is overbooked, our airport staff will first ask if anybody is willing to give up his/her seat voluntarily for an agreed amount of compensation.

If not enough volunteers can be found, in accordance with the set boarding priorities, Austrian has the right not to carry passengers with confirmed reservations.

In the event of being denied boarding, passengers will be rebooked on the next available Austrian flight to the destination named on the ticket. If there is no flight with Austrian available, we will try to rebook the passenger on a similar service with another airline with which we have a ticketing agreement. Where appropriate, we will offer meals and hotel accommodation.

Information about our regulations and processes for passengers denied boarding with a valid ticket is available from the airport.

Compensation for passengers denied boarding travelling from the USA to another country

Passengers travelling from the USA to a destination in another country and who are denied boarding due to the overbooking of the flight which originates from an airport in the USA, have the right to:

• no compensation, if the airport offers an alternative mode of transport¹ which arrives no later than one hour after the original planned arrival time of the original flight to the destination of the passenger or their first stopover;
• 200% of the flight ticket at the destination of the passenger or the first stopover (at most USD 650) if the airline offers an alternative mode of transport¹ which arrives no later than one hour but less than four hours after the original planned arrival time of the original flight to the destination of the passenger or their first stopover;
• 400% of the flight ticket at the destination of the passenger or the first stopover (at most USD 1,300) if the airline offers no alternative mode of transport¹ which arrives less than four hours after the original planned arrival time of the original flight to the airport of the destination of the passenger or their first stopover.

1 = “Alternative transport” means transport by air with a confirmed reservation without additional costs (operated by airlines approved by the DoT) or another form of transport which is accepted and used by the passenger in cases where boarding has been denied.

Compensation for passengers’ delayed travel from the USA to another country

• 0 to 1 hour delay upon arrival – no compensation
• 1 to 4 hour delay upon arrival – 200% of the ticket price each way (however no more than USD 650)
• More than 4 hours delay upon arrival – 400% of the ticket price each way (however no more than USD 1,300)

12. Commitment: We make detailed flight information available for our passengers

We make the following information available for our passengers:

• Planned departure and arrival times for flights
• Departure and arrival airports/terminals
• Number of stopovers
• Any changes affecting the aircraft, terminal or airport
• Conditions concerning the price of the flight to be paid
• Name of the airline as well as the flight number
• Cabin baggage allowance
• All conditions or limitations related to the ticket

If a different carrier, which is not acceptable to you, operates the flight at short notice, you will be limited to the following two options: You have the choice of being refunded for the price you paid for the flight or you can rebook on the next Austrian Airlines Group flight in which there is sufficient capacity in the travel class.

When the ticket is issued you get further information. This involves:

• Confirmation of the flight times
• Baggage allowance rules and liability limitations
• Hand luggage rules

If the flight times change significantly after the ticket has been issued compared to the original departure times and this is not acceptable to you, we will try to rebook you on another available flight. If this is not possible, we will refund you the total amount of the ticket.

At your request we will give you information about other services provided by the Austrian Airlines Group and insofar as they are available, also about those which are available when operated by other carriers.

Furthermore, for flights operated by Tyrolean, Austrian makes the following information available on request:

• Planned aircraft type and seat spacing
• Normal service offered on board
• Facilities and services available for persons with special needs, incl. all costs for additional services which are not offered under point 8.
• Whether special seats are assigned or can be booked in advance
• Fees for extra luggage
• Terms and Conditions of Carriage
• Details about our frequent flyer programme
• Assistance programmes for lost, damaged or delayed luggage
• Details about the Airlines Passenger Service Commitment and the Austrian Airlines Group’s Service Plan

13. Commitment: We ensure good customer service with our codeshare partners

If an Austrian flight is operated by a partner airline under a codeshare agreement, Austrian will inform the passenger at the time of the reservation of the name of the airline which will operate the flight.

We are behind the services which are made available by our codeshare partners and are committed to offering the same level of service to the passengers when you fly with our codeshare partners.

You can find more information on the ​ Partner page.

14. Commitment: We take measures to speed up check-in

To ensure that you have a comfortable start to your journey, we take measures in cooperation with the airports to save you long wait times for the check-in desks. These include, e.g. etix® and self-service check-in.

By checking in on time you can also help us to depart at the right time: Inform yourself in advance about our check-in deadlines, which are the latest times by which you must have checked-in and dropped your luggage, and avoid the queues by checking-in online, via the app or the day before.

• To check-in times
• More check-in information

15. Commitment: We always react promptly and reliably to customer feedback

An Austrian employee will therefore attend to the effects on our passengers of flight delays, cancellations and long wait times subsequently on the tarmac.

Praise and/or complaints can be sent to us at the following address:

Austrian Airlines AG Feedback Management P.O. Box 33 1300 Vienna Airport Austria Fax: +43 (0)5 1766

Naturally you can also send us feedback online.

• To the feedback form

16. Commitment: We keep you informed in order to keep the inconveniences caused by cancellations or missed connecting flights as minimal as possible

To do this we make the following efforts:

• In the event of a cancellation, where this is known about at least two hours before departure, we try to contact you via the contact details in your reservation in order to save you a frustrating journey to the airport.
• We inform you of your options regarding rebooking via our website, at the airport counter (where available) and via our airport and reservation agents.
• If rebooking is necessary, we will try to book you on the next flight operated by us on which there are free seats in the same service class.
• If you suffer any inconveniences with your accommodation as a result of delays, missed connecting flight or cancellation under Austrian’s control, since you are not at home or your destination, we will provide you with meal vouchers and, if available, hotel accommodation.

17. Commitment: We inform you about the operating carrier

We inform you about each carrier who operates the flight. So that the Austrian Airlines Group can offer you regular flight frequencies, we often cooperate with other airlines. An example of this is code sharing. This is understood as the joint offering of a service by two airlines. Both airlines sell seats for the flight, but only one operates the flight. That is the so-called operating carrier.

For you as a passenger, it is important to know with which airline you are actually flying. Therefore, in this situation, we advise you at the time of reserving a flight via a direct sales channel of the Austrian Airlines Group (= our city and sales offices, our Call Centre and our website) and at check-in at the airport which airline is planned to be the operating carrier.

Indirect sales channels, which are not under the specific control of the Austrian Airlines Group, such as travel agents or different internet portals, are advised to tell the passenger at the time of reservation who the operating carrier is. It is important that the marketing carrier whose code is shown on the flight coupon alongside the flight number is the airline with whom you have the contract. Since the service standard with codeshare partners may be different, we ask for your understanding that in some cases the rules of the Airline Passenger Service Commitments do not apply.

18. Commitment: We react to customer feedback as soon as possible

All Austrian Airlines Group employees strive to offer our customers a top service and high-quality products along the customer service chain. If you are not happy with our services, since we were unable to fulfil your expectations, we ask you to inform us of the irregularities you suffered.

In order to improve our service, we invite you to send your feedback in the form of comments, suggestions or complaints. The Austrian Airlines Group is committed to replying to your feedback as soon as possible. We are committed to processing and replying to written feedback as quickly as possible. Our employees in the customer service department are there to respond to your customer feedback.

On our website you have the opportunity to contact the department directly. The contact address is also shown in your itinerary. You can also request the contact address from Austrian Airlines Group employees or from travel agents.