sainsbury's bank travel insurance contact

Cards, Loans & Savings

Car & home insurance, pet insurance, travel insurance, travel money card, life insurance.

Flexible policies for UK and worldwide destinations. Underwritten by Great Lakes Insurance UK Limited

Need more information? Visit our customer support page

What is travel insurance?

Before you jet off, consider protecting yourself against holiday mishaps with Sainsbury’s Bank Travel Insurance. Often referred to as holiday insurance, travel insurance could help cover the cost of any unexpected medical expenses or damaged personal items while you’re abroad. It could even reimburse you if you need to cancel a trip or cut it short.

Our travel insurance can be tailored to make sure you have the right level of cover in place. That means you can focus on what matters most – enjoying your holiday.  

Why choose Sainsbury’s Bank?

• Nectar members save up to 20% on all travel insurance policies. Discount doesn't apply to premiums for pre-existing medical conditions or enhanced gadget cover.*
• Choose from Silver or our 5 star Defaqto rated Gold or Platinum cover
• Cover for unlimited medical expenses if you choose Platinum annual or single trip cover
• 24/7 helpline available in case of medical emergencies
• Cover for a wide range of pre-existing medical conditions
• COVID cover as standard more info  

What about pre-existing medical conditions?

All Sainsbury’s Bank Travel Insurance policies can be tailored to cover many pre-existing medical conditions.

A pre-existing medical condition is an injury, illness, disease or other medical condition that happens before your holiday starts.

You need to declare it before you get your quote. You’ll also need to let us know about any new medical conditions that arise before your trip starts. And if the nature of a condition you’ve declared changes, you need to let us know about that too.  

Compare travel insurance: which policy is right for you?

Wherever your adventure takes you, you should think about taking travel insurance too. Explore our travel insurance policies for your next holiday. Policy limits, excesses and exclusions may apply; please see the policy booklet for full details.

Single Trip

Cruise cover

Cover for cruise-specific activities and risks

Winter sports cover

Cover for winter sports activities and equipment

Backpacker cover

Get cover for a backpacking adventure or round-the-world trip with our extended stay policy

Medical cover

Medical cover is included with our travel insurance, but what level of cover is right for you?

Family cover

Travel insurance for the whole family under one policy

Travelling over 55

Travel insurance if you’re aged over 55

Helpful travel guides

Need help getting ready for your trip? We’ve got a whole host of useful tools and information for travellers.

Solo travel

Find out how to stay safe when traveling alone

Flying with children

Tips on making air travel with your little ones as fun and stress free as possible

All travel guides & tools

Browse all our travel guides and tools

Ready to get your travel insurance quote?

Whether you’re looking for comprehensive travel insurance or affordable holiday insurance for a single trip, we can help.

Buy travel insurance online or by phone so you can enjoy your well-deserved break knowing that you’re covered.  

Already have travel insurance with us?

If you already have a travel insurance policy with us and need help with something, visit our  customer support section .  

Not a Nectar member?

No problem; just download the Nectar app or register at  nectar.com .  

Want to talk to us?

Call  0345 305 2621 .

Sales and service lines are open 9am-5pm Monday to Friday. Closed weekend and Bank Holidays. Calls may be monitored or recorded. Calls are charged at local rates from landlines and mobiles.

Helpful phone numbers .

Terms and Conditions

* Up to 20% discount applies when you tell us your Nectar card number. Discount does not apply to premiums for pre-existing medical conditions or enhanced gadget cover. You won't be eligible if you buy through a price comparison website. We reserve the right to change or cancel this offer without notice.

Sainsbury’s Bank Travel Insurance is underwritten by Great Lakes Insurance UK Limited. Great Lakes Insurance UK Limited is a company incorporated in England and Wales with company number 13436330 and whose registered office address is 10 Fenchurch Avenue, London, United Kingdom, EC3M 5BN. Great Lakes Insurance UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 955859. You can check this on the Financial Services Register by visiting; register.fca.org.uk.

Sainsbury’s Bank Travel Insurance is sold and administered by Hood Travel Limited, registered at Companies House 08318836. Hood Travel is authorised and regulated by the Financial Conduct Authority under registration number 597211. Hood Travel Limited’s registered address is at 2nd Floor, Decora Court, Tylers Avenue, Southend-on-Sea, Essex, SS1 2BB.

• Select cover
• Extra cover
• Your details

Before you buy

It is essential that you check the latest FCDO advice for your destination before you travel. Our travel insurance policies do not provide cover for travel to an area where the FCDO advises against all or all but essential travel unless you purchase our optional Enhanced Covid-19 cover that will protect you if the advice is given solely as a result of Covid 19.

Stay up-to-date with the latest rules:

• The green list
• The amber list
• The red list

Please continue to check our FAQ's regularly which will contain the latest guidance.

For existing customers, you can click here to manage your policy .

It is essential that you check the latest FCDO advice for your destination before you travel. Our travel insurance policies do not provide cover for travel to an area where the FCDO advises against all or all but essential travel.

All fields marked with * must be completed.

Please take care to answer all the questions accurately and completely. If you don't, we may cancel your policy and we may reject any claims, or not pay them in full.

Up to 20%* discount with your Nectar card.

Cruise cover is not covered on our Annual multi trip policies: If you are travelling on a cruise, please purchase a Single trip policy and select the Cruise cover add on.

Important: For Annual multi trip policies you will not be covered for holiday cancellation until your policy start date. Please choose today's date if you want cover as soon as possible.

Medical declarations Your travel insurance policy can cover some pre-existing medical conditions

Please declare any pre-existing medical conditions that you or anyone travelling on this policy have. By answering them, you confirm you have the authority and will provide complete and accurate medical information about everyone to be covered. If you are unsure of any answers please contact the person who you answering on behalf of. If you don't declare pre-existing medical conditions, it may result in part or all of a claim not being paid.

Nectar and promotional codes

Have you got a promotional code?

By clicking the button below you are confirming that you have read, understand and meet our eligibility conditions .

Eligibility conditions

You confirm that:

• You are 18 years of age or over at the date of buying the policy
• You and all persons to be insured have an address in the United Kingdom, Channel Islands or the Isle of Man
• You and all persons to be insured have lived in the United Kingdom, Channel Islands or the Isle of Man for at least 6 of the last 12 months
• You and all persons to be insured are registered with a GP in the United Kingdom, Channel Islands or the Isle of Man
• You and all persons to be insured are in the United Kingdom, Channel Islands or the Isle of Man when the policy is purchased and have not started a trip
• You and all persons to be insured will obtain any recommended vaccines, inoculations, or medications prior to your trip.

Customers with more serious pre-existing medical conditions

Our travel insurance can offer cover for many pre-existing medical conditions. However, if we were unable to provide you with a quote, or if you would like an alternative quote for your medical condition(s), you can access a directory of specialist medical travel insurers who may be able to arrange cover. You can access this by clicking here or by calling 0800 138 7777 .

Important information

Nectar benefits.

*Customers receive a 20% discount when entering your Nectar card number. Excluding pre-existing medical and Enhanced gadget premiums.

Defaqto 5 star travel cover

Our Comprehensive Travel Insurance policies carry a 5 Star rating from Defaqto, which is the highest rating possible on the market.

Our team are here to help:

Monday to Friday 8am-7pm Saturday 9am-5pm Sunday and Bank Holidays Closed

Telephone calls may be recorded for security purposes under our quality control procedures. Calls are charged at local rates from landlines and mobiles.

• Stock Checker
• Sainsbury’s Home
• Store Locator

Important information

Need to get in touch?

Our Help Centre is a quick and easy way for you to find the answers to your questions. You can also explore our Top 10 most Frequently Asked Questions and Articles from our Help Centre home page.

If you still want to contact us, please choose from one of the categories below

If you would like to try and fix the issue yourself, please have a look at the below article which contains all our FAQs and Guides.

• All about My Account

0800 328 1700

Monday to Sunday 8am - 11pm

BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Find out more about BSL sign videos .

• All about My Account .

Alternatively, you can get in touch with us using the below contact form

Does the following article answer your question.

• All you need to know about our delivery service

Facebook Messenger

You can get in touch with us on Facebook Messenger here .

You can get in touch with us on Twitter here .

If you're missing an item from delivery, have a query relating to the price of an item, have a problem with an item you have received, or are requesting a refund, please follow the option to contact us by phone for a quicker response.

Alternatively, you can get in touch with us using the below contact form., you can find information about all your store facilities below, all our terms & conditions are available on line.

Please click here .

If you would like to try and fix the issue yourself, please have a look at the below article which contains all our FAQ's and Guides..

• What is your refund policy?

How do I process a refund for an order placed online?

• My Account - change card details

British Sign Language Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

Visit Sainsbury's stock checker

You can check stock of grocery products in any Sainsbury's Store:

Sainsbury's Stock Checker

For further information, please visit Stock Checker FAQs

Our bulk order policy is available by clicking the link below.

What is your bulk ordering policy when ordering online?

Do any of the following articles answer your question?

• Is stock available in my local store?
• What facilities does my local store have?

0800 636 262

Monday to Saturday 8am - 8pm and Sunday 10am - 5pm

You can find information about all our store facilities below

• Regular price changes
• Why is there a price difference between your large & convience stores?
• Why does petrol price vary from store to store?

Do any of the following answer your question?

• All about Click & Collect
• Same day Click & Collect

Alternatively, you can get in touch with us using the below Contact Form

• Sainsbury's Food to Order

If you have not found the answer you need in our Food to Order FAQs , please contact us on 03301 231129

Our phone lines are open Monday  -  Sunday  8:00am - 11.30pm

If you have not found the answer you need in our Food to Order FAQs , You can get in touch with us on Facebook Messenger  here .

If you have not found the answer you need in our Food to Order FAQs , You can get in touch with us on Twitter  here .

BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service.  Please only use this service if you use British Sign Language and need to use our video interpretation service.

Find out more about BSL sign videos

• All about our giftcard
• Payment Methods

Monday to Saturday 9am - 5pm and Sunday 10am - 4pm

• All about our gift card

Visit Sainsbury's Recruitment

Visit Sainsbury's Recruitment Website for all our vacancies.

You can view contact options for Argos here

Argos lines are open:

• Monday - Sunday : 8am-8pm

You may also find information on what you're looking for on the Argos FAQ page.

The quickest way to get an answer is via live chat. If you're not in a rush then why not send Argos a direct message on Facebook or Twitter .

To view all Argos stores you can view our store locator .

Y ou can view Habitat contact details here

You can view contact options for Tu here .

You may also find information on what you're looking for on the Tu Help Centre page.

For all queries relating to Nectar visit the Nectar help .

Contact Sainsbury's Energy

For all Sainsbury's Energy queries visit Sainsbury's Energy website .

Contact Sainsbury's Bank

For queries relating to Sainsbury's Bank visit our Sainsbury's Bank website.

Contact Sainsbury's Insurance

For all insurance queries please visit our Sainsbury's Insurance website .

Get more from Sainsbury's

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond. Contacting us about a refund? If your contact is relating to a refund, including missing items from your order, queries regarding substitutions or you have issues with a product you've received, it'll be much quicker to call our team. If you ordered online, give us a call on 0800 328 1700, or if you purchased in store, please call 0800 63 62 62. Alternatively, you can speak with a colleague next time you're in store.

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