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Reviews 4.7.

1,064 total

Most relevant

Great customer service from Jemma

Jemma was really helpful and dealt with my requests quick and efficiently.

Date of experience : March 07, 2024

Reply from Cruise Nation

Thank you for the lovely 5* review ! I will certainly pass your feedback to Jemma

Rachel was really helpful in changing…

Rachel was really helpful in changing our cabin on our latest booking

Date of experience : January 15, 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback onto Rachel

Ratchet is polite and professional at…

Ratchet is polite and professional at her job

Date of experience : June 05, 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to the team

Understood what we wanted resolved the…

Understood what we wanted resolved the issue effectively and quickly

Date of experience : June 10, 2024

Sorted out an issue with no problem

Sorted out an issue with no problem. Always great service

Thank you for the lovely 5* review ! I will certainly pass your feedback to the team

Credit to the Company

Very efficient, friendly, and polite. Credit to the company. WT.

Date of experience : April 10, 2024

Thank you for the lovely 5* review ! I will certainly pass on your feedback to the team

Rachel quick and efficient

Rachel has responded quickly and in full thank you for your time in this matter

Date of experience : January 30, 2024

value for money

Sherice was very helpful Lots of advise on booking and reaching the port

Date of experience : March 28, 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback onto Sherice

Amazing service from Jemma

Amazing service from Jemma! Over and above the help I would expect. First class!

Date of experience : June 11, 2024

Extremely helpful

Date of experience : August 12, 2024

Very helpful and advised to join the…

Very helpful and advised to join the voyage club which I didn’t know about.

Date of experience : February 23, 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback to the team

A FIRST CLASS AND SPEEDY RESPONSE BY…

A FIRST CLASS AND SPEEDY RESPONSE BY RACHAEL IN THE AFTERSALES DEPARTMENT.

Date of experience : February 03, 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback onto the team

Very quick response to our query

Very quick response to our query. Always quick efficient service

Date of experience : January 29, 2024

Good experience

I found the representative I spoke to most helpful, warm and exceedingly clear.

Thank you for the lovely 5* review ! WE will certainly pass your feedback onto the team

Jemma was super helpful.…

Jemma was super helpful and extremely efficient in solving my problem.

Date of experience : May 27, 2024

Benchmark for customer service

I am very pleased with the customer service I have received from CruiseNation first class service proficient in their roles the whole team are knowledgeable and keen to give a high level of service this was my second booking and if I continue to receive this level of service I will be returning for my next

Date of experience : April 11, 2024

Friendly professional advice and…

Friendly professional advice and satisfactory answers given by Jemma from customer services in relation to a upcoming cruise.Excellent service!

Date of experience : May 16, 2024

Very friendly and extremely helpful.

Great service from Jemma

Great company to use and lovely lady called Jemma couldn’t be more helpful. 5 star from me

Date of experience : April 17, 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Jemma

Gemma was super friendly and very…

Gemma was super friendly and very professional.

Date of experience : May 23, 2024

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Reviews 4.7.

1,064 total

Most relevant

Jemma Dolan was very helpful with my…

Jemma Dolan was very helpful with my transfer query.

Date of experience : 06 August 2024

Reply from Cruise Nation

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Jemma

The lady who finally helped me would…

The lady who finally helped me would have got 5 stars - Sherice Brooks and I thank her for her help. However I have had a very difficult time trying to get the free at sea package added and in the end NCL had to liaise with Cruise Nation as they kept saying I couldnt have it. I made multiple phone calls to sort this out as I had made the booking online and thought it was included.

Date of experience : 02 April 2024

Thank you for the review ! We will certainly pass on your feedback to the team & take on board your comments and pass to NCL

Just booked a holiday with Scott

Just booked a holiday with Scott. Amazing experience very helpful nothing too much trouble. Went the extra mile. We have a great deal and an amazing holiday. Well done Cruisenaton.

Date of experience : 24 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Scott

Kimberly was simply amazing stayed with…

Kimberly was simply amazing stayed with me to process a payment as I was in sri lanka.

Date of experience : 22 July 2024

Thank you for the lovely review ! We will certainly pass on your feedback to Kimberley

Rachel Went Above & Beyond to Help

The help the whole group of 16 of us (8 couples) flying long haul from different destinations to Singapore to join cruise then back to the UK from Hong Kong ensuring we all received the best flights for all was excellent, Rachel went above and beyond. Every contact was answered promptly with so much professionalism.

Date of experience : 11 April 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Rachel

Great service from Rachel Sullivan

Rachel Sullivan was very patient and helpful in dealing with my booking of excursions and WiFi for our forthcoming cruise. She made the process easy and confirmed that everything was as we wished. Great service, thank you Rachel

Date of experience : 08 May 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to Rachel

Sherice was the only one who sorted out…

Sherice was the only one who sorted out the problem I had been trying to resolve for two weeks

Date of experience : 09 July 2024

Thank you for the lovely review ! We will certainly pass on your feedback to Sherice

Good service

Kimberley was very helpful friendly. She resolved a few mistakes I had on my booking and help me link my booking to friends I I’m travelling with. Definitely and assist to you business.

Date of experience : 06 June 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Kimberley

Had a problem with our cabin allocation…

Had a problem with our cabin allocation which was sorted out by Kimberley who was superb throughout, all good

Date of experience : 19 July 2024

I had a problem with my Computer …

I had a problem with my Computer printing off my Travel Documents. Mainly caused by myself through lack of knowledge of the computer. Two young ladies spent an awful amount of time sorting it out and I am so thankful to Sally for what She did. I was getting worried and could not have been better looked after. Sally you have made us so happy and are looking forward to joining the ship.

Date of experience : 15 April 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to the team

I had some questions regarding the…

I had some questions regarding the cruise I had booked so called customer service. I was pleasantly surprised that I got connected to a customer service rep almost straight away after making the usual selection. Sherice was nice, friendly and helpful and was happy to advise and assist. @ management of cruise nation - Sherice has done an excellent job and has given me as a first time customer a very positive experience which made me want to return as a customer again. Overall a very nice experience and would return again.

Date of experience : 11 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice

Changing cabin

Spoke to Jemma who was a great help in changing the cabin for me, great communication and lovely manner…thanks again

Date of experience : 08 July 2024

I usually book through another cruise…

I usually book through another cruise company but decided to go with cruise nation as the deal was good. Okay for booking but since then when I’ve wanted to make changes, they are not helpful at all. Don’t return calls when promised and just not interested at helping existing customers at all. Never again!

Date of experience : 19 January 2024

Thank you for your review ! I can see that since your review you have since made changes to your booking and your query has been resolved. We thank you again for your feedback and will certainly take your comments on board and implement any training where necessary

cruise nation great service and price

i have booked a few cruise holidays with cruise nation and i am always pleased with the service and price that i pay . rachel has been so helpful with my latest booking and responds quickly to any queries that i have and has organised everything so effeciently, i would highly recommend them

Date of experience : 02 May 2024

Second to none!

Since my booking I have had to contact Cruise Nation a few times for one thing or another and every time they have been outstanding. So helpful, so polite, so professional, the best customer experience I have ever had with a company. I had to make contact when I arrived in Miami and Kimberley Wilson was fantastic. So helpful and quick to put my mind at rest, she resolved the issue immediately and emailed me as she said she would. Second to none Would definitely recommend Cruise Nation every time.

Date of experience : 22 February 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback onto Kimberley

Cruise Nation: Kimberley is very impressive …

My mind was put to rest very quickly with a concise answer within minutes of my query. Cruise Nation are very fortunate to have Kimberley.

Date of experience : 15 June 2024

Excellent service

Excellent service. Had a higher price quoted by msc directly and after we chatted that the price on their website I was viewing at the same time was lower, she got back to max and indeed got them to honour the Bella upgrade price.

Date of experience : 19 April 2024

Above and beyond

Rachel was so helpful in sorting out a small Problem we had and ensured it in no way affected our holiday thanks x She even replied to my emails after she had finished work that’s way above and beyond

Date of experience : 04 April 2024

Thank you for the lovely 5* review ! WE will certainly pass your feedback onto Rachel

Scott Martin is excellent service with…

Scott Martin is excellent service with our booking ! Within 48 hours he completed all we need for Aslaka cruise, thank you Scott 😊

Date of experience : 02 June 2024

Speedy response and resolution!

I booked my holiday online and received my documents etc via email. I wanted to amend the cabin allocated so emailed customer services and had a response and new cabin number within the hour. Can't fault the service so far!! Thank you!

Date of experience : 25 March 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback onto the team

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Cruise Nation   Reviews

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Write a review

Reviews 4.7.

1,064 total

Most relevant

Jemma Dolan was very helpful with my…

Jemma Dolan was very helpful with my transfer query.

Date of experience : 06 August 2024

Reply from Cruise Nation

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Jemma

The lady who finally helped me would…

The lady who finally helped me would have got 5 stars - Sherice Brooks and I thank her for her help. However I have had a very difficult time trying to get the free at sea package added and in the end NCL had to liaise with Cruise Nation as they kept saying I couldnt have it. I made multiple phone calls to sort this out as I had made the booking online and thought it was included.

Date of experience : 02 April 2024

Thank you for the review ! We will certainly pass on your feedback to the team & take on board your comments and pass to NCL

Just booked a holiday with Scott

Just booked a holiday with Scott. Amazing experience very helpful nothing too much trouble. Went the extra mile. We have a great deal and an amazing holiday. Well done Cruisenaton.

Date of experience : 24 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Scott

Kimberly was simply amazing stayed with…

Kimberly was simply amazing stayed with me to process a payment as I was in sri lanka.

Date of experience : 22 July 2024

Thank you for the lovely review ! We will certainly pass on your feedback to Kimberley

Rachel Went Above & Beyond to Help

The help the whole group of 16 of us (8 couples) flying long haul from different destinations to Singapore to join cruise then back to the UK from Hong Kong ensuring we all received the best flights for all was excellent, Rachel went above and beyond. Every contact was answered promptly with so much professionalism.

Date of experience : 11 April 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Rachel

Great service from Rachel Sullivan

Rachel Sullivan was very patient and helpful in dealing with my booking of excursions and WiFi for our forthcoming cruise. She made the process easy and confirmed that everything was as we wished. Great service, thank you Rachel

Date of experience : 08 May 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to Rachel

Sherice was the only one who sorted out…

Sherice was the only one who sorted out the problem I had been trying to resolve for two weeks

Date of experience : 09 July 2024

Thank you for the lovely review ! We will certainly pass on your feedback to Sherice

Good service

Kimberley was very helpful friendly. She resolved a few mistakes I had on my booking and help me link my booking to friends I I’m travelling with. Definitely and assist to you business.

Date of experience : 06 June 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Kimberley

Had a problem with our cabin allocation…

Had a problem with our cabin allocation which was sorted out by Kimberley who was superb throughout, all good

Date of experience : 19 July 2024

I had a problem with my Computer …

I had a problem with my Computer printing off my Travel Documents. Mainly caused by myself through lack of knowledge of the computer. Two young ladies spent an awful amount of time sorting it out and I am so thankful to Sally for what She did. I was getting worried and could not have been better looked after. Sally you have made us so happy and are looking forward to joining the ship.

Date of experience : 15 April 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to the team

I had some questions regarding the…

I had some questions regarding the cruise I had booked so called customer service. I was pleasantly surprised that I got connected to a customer service rep almost straight away after making the usual selection. Sherice was nice, friendly and helpful and was happy to advise and assist. @ management of cruise nation - Sherice has done an excellent job and has given me as a first time customer a very positive experience which made me want to return as a customer again. Overall a very nice experience and would return again.

Date of experience : 11 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice

Changing cabin

Spoke to Jemma who was a great help in changing the cabin for me, great communication and lovely manner…thanks again

Date of experience : 08 July 2024

I usually book through another cruise…

I usually book through another cruise company but decided to go with cruise nation as the deal was good. Okay for booking but since then when I’ve wanted to make changes, they are not helpful at all. Don’t return calls when promised and just not interested at helping existing customers at all. Never again!

Date of experience : 19 January 2024

Thank you for your review ! I can see that since your review you have since made changes to your booking and your query has been resolved. We thank you again for your feedback and will certainly take your comments on board and implement any training where necessary

cruise nation great service and price

i have booked a few cruise holidays with cruise nation and i am always pleased with the service and price that i pay . rachel has been so helpful with my latest booking and responds quickly to any queries that i have and has organised everything so effeciently, i would highly recommend them

Date of experience : 02 May 2024

Second to none!

Since my booking I have had to contact Cruise Nation a few times for one thing or another and every time they have been outstanding. So helpful, so polite, so professional, the best customer experience I have ever had with a company. I had to make contact when I arrived in Miami and Kimberley Wilson was fantastic. So helpful and quick to put my mind at rest, she resolved the issue immediately and emailed me as she said she would. Second to none Would definitely recommend Cruise Nation every time.

Date of experience : 22 February 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback onto Kimberley

Cruise Nation: Kimberley is very impressive …

My mind was put to rest very quickly with a concise answer within minutes of my query. Cruise Nation are very fortunate to have Kimberley.

Date of experience : 15 June 2024

Excellent service

Excellent service. Had a higher price quoted by msc directly and after we chatted that the price on their website I was viewing at the same time was lower, she got back to max and indeed got them to honour the Bella upgrade price.

Date of experience : 19 April 2024

Above and beyond

Rachel was so helpful in sorting out a small Problem we had and ensured it in no way affected our holiday thanks x She even replied to my emails after she had finished work that’s way above and beyond

Date of experience : 04 April 2024

Thank you for the lovely 5* review ! WE will certainly pass your feedback onto Rachel

Scott Martin is excellent service with…

Scott Martin is excellent service with our booking ! Within 48 hours he completed all we need for Aslaka cruise, thank you Scott 😊

Date of experience : 02 June 2024

Speedy response and resolution!

I booked my holiday online and received my documents etc via email. I wanted to amend the cabin allocated so emailed customer services and had a response and new cabin number within the hour. Can't fault the service so far!! Thank you!

Date of experience : 25 March 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback onto the team

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Reviews 4.7.

1,064 total

Most relevant

Friendly, efficient, prompt service :)

I contacted Cruise Nation today to make an addition to my holiday. I spoke with Rachel who was extremely friendly and helpful in assisting me with this in a very prompt manner. Thank you Rachel :)

Date of experience : 27 June 2024

Reply from Cruise Nation

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Rachel

Excellent customer service

Excellent customer service as always from Kayleigh Lappin who is a wonderful ambassador for Cruise Nation. She is extremely efficient and polite & friendly and a pleasure to do business with I also had occasion to speak to Jemma in the accounts department who again was very polite, friendly & efficient when I paid for our forthcoming cruise

Date of experience : 09 July 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Kayleigh

Rachel gave us excellent customer service.

We had a quite complicated back to back cruises with flights and hotel. Rachel gave us excellent customer service sorting out several problems we had in a very shirt time.

Date of experience : 25 June 2024

What a lovely experience from cruise…

What a lovely experience from cruise Nation representative, great help to resolve some personal issues and more advice and assistance over and above that requested. Thank you

Date of experience : 24 July 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to the team

Great Customer Service as usual

Sherice was extremely helpful and charming. She listened to our query about our tickets and immediately took the necessary action to get them sent to us ASAP. Cruise Nation have been very efficient throughout the whole process and have sent reminders at each stage about Advanced Passenger Information. We cannot recommend them highly enough and we particularly commend Sherice on her great customer service.

Date of experience : 31 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice

Stunning customer service

I hadn't booked a cruise before but on lots of recommendations I booked online with Cruise Nation and I'm so pleased I did! I've had a couple of queries re changing cabins and booking some extras and these were dealt with amazingly and speedily by Kimberley and Rachel. I definitely feel in safe hands and the customer service has been perfect. Can't wait to go now!

Date of experience : 25 April 2024

Amazing Support

In January we had to disembark from an MSC cruise due to my son being taken into hospital as an emergency. With the help of Cruise Nation, MSC allowed a cruise credit for half the cost. A cruise was subsequently booked in March commencing on the 3rd June. However, there was a problem applying the credit in accordance with the MSC terms. This caused a huge problem. Cruise Nation resolved the issue so that the cruise could go ahead. They went above and beyond. Special thanks to Natasha Crossley, Alan Hill and Katie King.

Date of experience : 09 May 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to the team

I rang to enquire about my luggage…

I rang to enquire about my luggage labels and anything else required for my upcoming cruise and spoke with Jemma.. she was very helpful and reassuring that the documents are due to be emailed over.

Date of experience : 21 June 2024

Helpful & knowledgeable

Rachel was very helpful and knowledgeable. She helped sort various problems we had encountered when making our booking.

Date of experience : 05 July 2024

Thank you for the lovely review ! We will certainly pass on your feedback to Rachel

cruise nation support.

I contacted cruise nation support to make a change to my upcoming trip. Rachel Sullivan was really helpful and sorted my problem very quickly. I have used cruise nation before but never the support. I was really pleased and would recommend them for price and efficiency.

Date of experience : 03 June 2024

Very easy to book a cruise on MSC. Call answered quickly on initial enquiry and when I rang again to confirm booking with Cara she was on another call but she called back within 5 minutes.

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Cara

Very helpful and patient staff.

Very helpful and patient staff. Listened to my queries and helped me in a very clear way. Really pleased with my booking experience so far. Thankyou. Thankyou to Ms. Jemma Dolan who was brilliant today! Really appreciated her support.

Brilliant Help!

Was travelling around Spain with intermittent access to WiFi and panicking about providing information for an upcoming cruise. Called Cruise Nation and the help they gave me was brilliant. Took away all my worries, thank you Rachel S!

Date of experience : 07 May 2024

Jemma so so helpful…

Jemma so so helpful with my enquiry regarding my booked flight. Jemma was polite and my query sorted within minutes. Great service

Date of experience : 08 July 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Jemma

Jemma Dolan from cruise nation

Jemma Dolan was extremely helpful, very patient dealt with all my queries and amended everything that needed addressing. Very highly recommended and also had a great sense of humour. Would definitely recommend her to everyone. Well done Jemma 😉

Date of experience : 04 May 2024

Above and beyond...

I contacted Holland America yesterday to see if they could provide some assistance at embarkation for my husband, who has limited mobility. They sent me a special needs form to fill in and a couple of hours later I heard from Rachel Sullivan at Cruise Nation. She offered to sort things for me, and this morning sent confirmation that all the necessary arrangements had been made. I am really impressed with her prompt and caring assistance.

Date of experience : 16 April 2024

Jemma Dolan was extremely helpful and…

Jemma Dolan was extremely helpful and kind sorting out our flight tickes etc very willing an assett to your company thanks

Date of experience : 20 June 2024

A big thank you to Jemma…

A big thank you to Jemma who was very professional and helpful, patient and polite in filling in the forms for me in the length of time it took, with my anxiety level. Thanks again Jemma. Mrs Cle Barrett. To Jemma, myself and my husband is really looking forward to the cruise, as it's the first time cruising.

Date of experience : 10 June 2024

Rachel Sullivan was very helpful…

Rachel Sullivan was very helpful regarding a room change. Another person was also very helpful and I am sorry but I cannot remember his name.

Date of experience : 01 July 2024

Kimberley Wilson’s customer service was…

Kimberley Wilson’s customer service was second to none! First time we had booked with Cruise Nation and she was always available for our queries and questions. She walked us through all our paperwork and made the whole process easy. Incredible value for 3 nites Vegas, 2 nites LA and a 7 nite Princess Mexican Rivera cruise. Had the best time thank you

Date of experience : 29 January 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback onto Kimberley

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Reviews 4.7.

1,064 total

Most relevant

Good efficient service and quick answer…

Good efficient service and quick answer to emails

Date of experience : March 01, 2024

Reply from Cruise Nation

Thank you for the lovely 5* review ! We will certainly pass your feedback onto the team

Very helpful and quick response

Date of experience : June 05, 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to the team

Prompt and efficient service

Sherice, the agent, did her best to ensure we got what we wanted and did so promptly.

Date of experience : February 17, 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback to Sherice

Rachel was excellent

Rachel was excellent , swift and helpful

Date of experience : February 20, 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback to Rachel

Sherice answered my questions

Sherice, was very helpful answering my questions.

Date of experience : January 23, 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback onto Sherice

Rachel quickly and easily answered my…

Rachel quickly and easily answered my query.

Date of experience : July 02, 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Rachel

Cruise Nation respond quickly to any query

Very prompt response to my query and resolved my request satisfactorily.

Thank you for the lovely 5* review! We will certainly pass your feedback to the team

Good service

Booking was easy and response to emails quick. Thank you

Date of experience : May 16, 2024

Handled well

Long telephone wait but the query was answered very well

Thank you for the lovely review ! We will certainly pass on your feedback to the team

Thank you so much you were so helpful

Date of experience : July 01, 2024

Rachael was so kind and helpful

Date of experience : February 05, 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback onto Rachel

Very thorough and efficient.

Date of experience : June 29, 2024

Excellent service by Rachel

Excellent service by Rachel, polite efficient & professional

Date of experience : July 08, 2024

Professional service and answered all…

Professional service and answered all my queries

Date of experience : February 29, 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback to the team

She has been very helpful and very kind

She has been very helpful

Date of experience : April 02, 2024

Rachel is very helpful

Date of experience : March 05, 2024

Thank you for the lovely review! We will certainly pass your feedback onto Rachel

Immediate response and full resolution

Date of experience : July 09, 2024

Very efficient

Date of experience : July 12, 2024

Excellent service

Excellent service from a very professional advisor

Great Experience

Excellent customer service. Very helpful and efficient.

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Supported by

Japan Warns of Elevated Risk of Giant Earthquake After Strong One Hits

The official warning came after a 7.1-magnitude temblor struck off the coast of southern Japan on Thursday.

Strong Earthquake Hits Southern Japan

Shake intensity.

By River Akira Davis Kiuko Notoya Hisako Ueno and Victoria Kim

River Akira Davis, Kiuko Notoya and Hisako Ueno reported from Tokyo, and Victoria Kim from Seoul.

Japan’s meteorological agency said on Thursday that there was a higher-than-usual chance that an immense earthquake could hit the country in the next few days, following a 7.1-magnitude temblor off the southern island of Kyushu.

Japan has long expected a major earthquake to occur along the Nankai Trough off its eastern coast. As of last year, researchers said there was a 60 percent chance that an earthquake of magnitude 8 to 9 — even more devastating than the one in 2011 that laid waste to the country’s northeast coast and knocked out cooling systems at the Fukushima Daiichi nuclear plant — would occur in the trough area over the next 20 years.

After the 7.1-magnitude quake on Thursday, Japan’s meteorological agency convened a group of experts to evaluate whether it could be related to the long-anticipated bigger disaster, called a “Nankai Trough megathrust earthquake.”

Experts warn that an earthquake between two tectonic plates that converge along the Nankai megathrust fault, which runs from Kyushu north through Tokyo, could cause devastation. It could extensively damage cities throughout Japan, potentially cause a tsunami and lead to hundreds of thousands of deaths.

“The possibility of a large-scale earthquake occurring in the area of ​​the Nankai Trough is relatively higher than usual,” the meteorological agency said in a statement late Thursday.

The risk that an earthquake of magnitude of 8 or higher would occur after one with a magnitude of 7 is particularly elevated for about a week after the initial temblor, the agency said.

Japan’s meteorological agency issued a “caution” level of warning on Thursday. The next step up would be an “alert,” which would advise residents to evacuate from areas deemed a tsunami risk. The agency said it was the first time Japan had issued a “caution.”

Prime Minister Fumio Kishida urged people to ensure that they were ready at all times in case an earthquake occurred and they had to evacuate. He told reporters that the government was on high alert.

Earlier on Thursday, a tsunami advisory was issued for coastal regions on the southern Japanese islands of Kyushu and Shikoku after the 7.1-magnitude quake. As of late Thursday evening, the maximum height of waves recorded reached about a foot and a half off the coast of Miyazaki Prefecture on Kyushu.

A handful of injuries but no deaths were reported related to the earthquake. Footage showed images of strong shaking in buildings in Miyazaki Prefecture, but damage in the area appeared to be minimal. The earthquake occurred less than 20 miles off the coast of Miyazaki, according to the United States Geological Survey.

Bullet train service was temporarily halted on Kyushu, and the Miyazaki Airport suspended takeoffs and landings to inspect runways for any damage. Both bullet train and airport operations resumed later Thursday evening.

The Kyushu Electric Power Company said its nuclear power plants were operating normally.

Separate from the heightened possibility of a Nankai Trough earthquake, Japan’s meteorological agency advised being alert for aftershocks of a similar magnitude off the eastern coast of Miyazaki Prefecture over the next week. It said that landslides could also be a risk if there is rain in the coming days.

An earlier version of this article used an incorrect map showing an earthquake on Japan’s west coast. The earthquakes occurred on Japan’s east coast.

How we handle corrections

River Akira Davis covers Japan, including its economy and businesses, and is based in Tokyo. More about River Akira Davis

Kiuko Notoya is a Tokyo-based reporter and researcher, covering news and features from Japan. More about Kiuko Notoya

Hisako Ueno is a reporter and researcher based in Tokyo, writing on Japanese politics, business, labor, gender and culture. More about Hisako Ueno

Victoria Kim is a reporter based in Seoul and focuses on breaking news coverage across the world. More about Victoria Kim

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Cruise Nation   Reviews

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Reviews 4.7.

1,064 total

Most recent

Fantastic service yet again

Fantastic service yet again. Asked for a small change which was actioned immediately.

Date of experience : 24 May 2023

Reply from Cruise Nation

Thank you for the lovely 5* review

Tia was brilliant today she listen to…

Tia was brilliant today she listen to the problem I had I did everything she could to help. Thank you

Date of experience : 23 May 2023

Thank you for the 5* review. We will certainly feed this back to Tia

Rachael at cruisenation was very…

Rachael at cruisenation was very helpful considering I am not very good at doing things on line.Didn't realise it would be so complicated. Brenda Townsend.

Thank you for the 5* review. We will certainly feed this back to Rachel

We had a query about speciality dining…

We had a query about speciality dining on our upcoming cruise our customer service rep Rachel delt with this quickly and efficiently and our request was actioned immediately.

Date of experience : 20 May 2023

Great Customer Service from Rachel at Cruise Nation

I have booked a cruise with Cruise Nation, but the cruise excursions are direct with the cruise company. I had 1 of our party booked on a tour, but needed to add another. Cruise company not very helpful and advised to go to my travel agent. Engaged with Rachel from Cruise Nation, after a couple of emails (my fault for not adding all the details) and a phone call from Rachel, I now have 2 people going on the tour. Rachel showed outstanding service as all was resolved in a couple of hours. This was my 1st time booking with Cruise Nation, will not be my last

Date of experience : 18 May 2023

Thank you for your 5* review. We will certainly feed this back to Rachel

Very helpful staff

Very helpful staff, extremely efficient and dealt with our small cabin issue superfast.

Thank you for your 5* review

Really disappointed with cruise nation

Really disappointed with cruise nation, we used them because they had been great 4 years ago but no longer. We have school aged kids, cruise nation took ages to allocate our flights and when they did we were allocated return flights landing at 00:40 on a Monday morning at an airport 4 hours away from our house - hopeless when the kids are due in school later that day. They used the most budget airline they could find and we ended up having to pay extra to get flights that arrived back at a more appropriate time. We got an email 15 days before we were due to travel from Cruise Nation telling us that we must log in to the Norwegian Cruise Line site and register out details a minimum of 21 days before we travelled 🤔. Finally - we have ended up having to pay an additional charge to book seats on the Wizz air flight. Not something you would expect to do with a package holiday of this price. We won't use Cruise Nation again, it's a shame because they were great a few years ago - sadly very different now 🙁.

Date of experience : 13 May 2023

Thank you for your review, I have taken a look into this for you & can see one of our managers had been in contact and re booked the flights for you and explained this further. In regards to seating with Wizz air, to allocate your seats there is a charge for this, terms can be found on their website this is not included in the package cost unfortunately. However if you didn't pay they would ensure you were allocated seats and would ensure an adult would be sat with the children. I do apologies & we will certainly take your feedback on board and put in place any required training and improvements where necessary.

Cruisenation delivered the goods.

Cruisenation delivered the goods and offered us a solution to our problem which will make our cruise a memorable experience.

Date of experience : 12 May 2023

Thank you for the lovely review

I received a prompt answer followed by…

I received a prompt answer followed by a confirmation email to my question. Thank you to Rachel and Amelia

Thank you for the 5* review. We will certainly feed this back to Rachel & Amelia

Brilliant Service

Our experience today with Sherice Brooks was nothing more than exceptional. We have been cruising with Cruise Nation for many years and have spoken to Sherice on a number of occasions. Sherice is alway very articulate, methodical and professional. Thank you Sherice.

Date of experience : 10 May 2023

Thank you for the 5* review. We will certainly feed this back to Sherice

Thank you Tracey…

I had a few questions and requests about my upcoming cruise and Tracey was kind, courteous and extremely helpful. I was impressed with her efficiency and she did amazing. Thank you Tracey! This is a great company and the staff they have are first class. Just like my cruise I hope!

Date of experience : 17 April 2023

Thank you for the 5* review. We will certainly feed this back to Tracey

Well and truly disappointed and…

Well and truly disappointed and disgusted with Cruise Nation, my best friend and I booked a Caribbean Cruise with this company. The Cruise was with The Royal Caribbean and to be fair they were very good. However we booked a package where the return flight would be Business Class. At the check in the attendant said Cruise Nation has forgotten to inform us we should be on Business Class and there's nothing we can do about it now, despite us showing the attendant all the correspondence and documentation the Airline wasn't having any if it. We then had to travel back in Economy. The point is we booked a specific package with Cruise Nation, and it was important we traveled back on Business Class as we were both working the following day and needed the sleep. After our return we complained to Cruise Nation who took over 6 weeks to reply and then wanted more time, in the end the cheap skates offered a dismal £250 in vouchers for future bookings, needless to say we have taken further action.

Date of experience : 05 March 2023

Thank you for your review I can see that this has been fully reviewed by our customer relations team, who have provided an explanation in full, we do apologies for the error & will certainly take all of your feedback on board and measures have been put in place. Again we do apologies

I asked about how I get our e-tickets…

I asked about how I get our e-tickets and got the answer straight away. Thanks

Date of experience : 03 May 2023

Thank you for Rachel's help

Thank you for Rachel's help, she is very kind and helpful. Spoke in professional style. I really appreciated her help. Thank you again.

Date of experience : 24 April 2023

Thank you for your 5* review we will certainly feed this back to Rachel

Cruise nation rocks!!

Booked a last minute MSC virtuosa sailing. About a week prior to departure. Incredibly easy to navigate the booking process online on the CN website. We upgraded to balcony for an incredibly low price. Once booked confirmation came through very quickly and directed me to complete passenger info on msc. Again. Very easy. We are already watching for a sept sailing. Cruise nation get really great deals and we will absolutely book with them again. I needed assistance and sent an email. I recieved a response within a couple of hours. With all the info I needed. Whatever you are doing cruise nation….keep on doing it. Those deals you advertise online DO exist and are available. Unlike many other cruise sellers !!

Date of experience : 14 April 2023

When asked for help

When asked for help, Rachael and her colleague went above and beyond what was asked for

Date of experience : 26 April 2023

Excellent service

Excellent service, Tia is really a star. Thank you for her help, i felt she is my councellor.

Date of experience : 25 April 2023

Thank you for your 5* review we will certainly feed this back to Tia

Excellent service from Laurin Monrose of CruiseNation For our second booking through…

For our second booking through CruiseNation,Laurin Monrose contacted the airlines and cruiseline to get the various authorisations for one of the passenger’s special assistance . We are so grateful for her dedicated hard work and patience .Thanks to her determination,we were able to travel and have a superb holiday.We won’t hesitate to use CruiseNation again.

Date of experience : 22 March 2023

Thank you for your 5* review we will certainly feed this back to Laurin

Prompt response to email query and…

Prompt response to email query and professional manner in which reply was written. Updated me also to inform of my attachments being received.

Date of experience : 22 April 2023

Excellent service from Rachel who was…

Excellent service from Rachel who was able to sort my problem quickly and efficiently.

Date of experience : 20 April 2023