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A group of cruise ship passengers were stranded on an African island. What happened?

An American couple who endured traveling through seven countries in 48 hours to catch up to a cruise ship that left them at a previous port said they may not re-board the boat.

A 21-day dream cruise along the coast of Africa turned into an international ordeal for couple Jill and Jay Campbell and a group of six other passengers after they said they were left behind during a tour stop on an African island off the coast of Nigeria.

What happened to the cruise ship passengers?

Six Americans and two Australians were on a privately-run excursion on the island of Sao Tome on March 30 and were supposed to be back by 3 p.m. local time, according to the couple.

When they didn't make it back in time due to what they said were issues with the tour, their Norwegian Cruise Line ship left without them.

The Campbells, who are from Garden City, South Carolina, told NBC News their tour operator notified the cruise captain that they were going to be late rejoining the ship, but the vessel left anyway. They added that the island's coast guard tried to get them and several others to the cruise ship, but they said they weren't allowed to board.

The stranded guests made arrangements to rejoin the ship in Banjul, Gambia, but the vessel could not safely dock there due to "adverse weather conditions," Norwegian said.

The couple then had to make their way from Sao Tome to Dakar, Senegal, where the cruise ship was docked on April 2.

“It’s one of those, ‘You can’t get there from here,’” Jay Campbell said on TODAY on April 2. “I think we flew through six countries just to get to Gambia yesterday.”

When will the passengers return home?

The couple traveled through seven countries in a 48-hour period to reach Senegal, according to Jill Campbell.

Following that ordeal, they said they aren’t sure if they’re going to board the ship again to rejoin the cruise.

“After what we witnessed, we truly believe that although there’s a set of rules or policies that the ship may have followed, they followed those rules too rigidly,” Jill Campbell said.

“I believe that they really forgot that they are people working in the hospitality industry and that really the safety and the well-being of the customers should be their first priority, and that should be placed first," she said.

“We believe there was a basic duty of care that they’ve forgotten about so it does concern us.”

What has Norwegian cruises said?

Norwegian Cruise Line told NBC News in a statement that the Campbells’ situation was unfortunate, saying “guests are responsible for ensuring they return to the ship at the published time” and noting the group was on a privately-run tour.

The Campbells were thankful for the people of Sao Tome as they tried to navigate how they were going to catch up to the ship.

"It’s a very difficult process," Jay Campbell said. "You’re dealing with multiple languages, language barriers.

"You’re dealing with different currencies, currency exchanges, finding someone that even has dollars, taking dollars, the minimum amount that we had, trying to convert them to local currency, (and) trying to get an agent to understand where we need to get to."

Scott Stump is a trending reporter and the writer of the daily newsletter This is TODAY (which you should subscribe to here! ) that brings the day's news, health tips, parenting stories, recipes and a daily delight right to your inbox. He has been a regular contributor for TODAY.com since 2011, producing features and news for pop culture, parents, politics, health, style, food and pretty much everything else. 

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How these cruise passengers missed boarding, got stranded in Africa

Both Americans and Australians were left at port after an excursion ran long.

After what seemed like a dream trip, several American travelers were left stranded at port in West Africa mid-cruise while traveling from Cape Town, South Africa, to Barcelona, Spain.

Jay and Jill Campbell told ABC News Myrtle Beach affiliate WPDE that they were in the first week of a three week voyage aboard Norwegian Cruise Lines when they stopped just off the coast of West Africa.

The couple and others opted to tour the nearby island of São Tomé and Príncipe on the afternoon of March 27, and when the excursion ran late, they said they brought it to the guides' attention.

"We were like, 'our time is getting short,'" Jay Campbell recalled, at which point he said the guide let them know, "'No problem we can get you back in an hour.'"

Upon their return, the passengers said cruise officials refused to let them aboard the ship, even as the local Coast Guard had ferried the group to the anchored vessel.

"The harbormaster tried to call the ship. The captain refused the call. We sent emails to NCL the customer service emergency number," Jay Campbell said. "They said the only way for us to get in touch with the ship is via email. They're not responding to our emails."

PHOTO: In this March 22, 2022 file photo, the Norwegian Dawn cruise ship is seen in San Miguel de Cozumel, Quintana Roo, Mexico.

The Campbells say they were left stranded along with four other Americans and two Australians -- of whom one is a paraplegic, one has a heart condition and one is pregnant. Some did not have credit cards or medication that was left on board.

Cruise expert Stewart Chiron, known as The Cruise Guy, told ABC News that "the bottom line was, they were hours late, the ship was ready to go."

MORE: Norwegian Cruise Line passengers claim Antarctica voyage was rerouted mid-trip

"More than likely that the anchor was already up, and the ship was already possibly moving," he said.

He continued, "Any operation at that point to get these passengers back on the ship would have caused tremendous delays, and safety would have been a major concern."

In a statement to ABC News, a spokesperson for Norwegian Cruise Lines said, "On the afternoon of March 27, 2024, while the ship was in São Tomé and Príncipe, an African island nation, eight guests who were on the island on a private tour not organized through us missed the last tender back to the vessel, therefore not meeting the all aboard time of 3 p.m. local time."

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They continued, "While this is a very unfortunate situation, guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship's intercom, in the daily communication and posted just before exiting the vessel."

The spokesperson added that the passports for the passengers who did not return at the all aboard time "were delivered to the local port agents to retrieve when they returned to the port, as per the regular protocol."

"Our team has been working closely with the local authorities to understand the requirements and necessary visas needed for the guests to rejoin the ship at the next available port of call," they said.

The Campbells said that their eight person group spent 15 hours traveling through six countries in an attempt to rejoin the Norwegian Dawn ship in Banjul, Gambia, on April 1. However, the ship couldn't dock due to low tide, so they are now trying to get to Senegal where the ship is meant to dock on Tuesday.

PHOTO: In this Feb. 2, 2021 file photo, a panoramic view of the Obo National Park is seen in São Tomé and Príncipe.

The Norwegian spokesperson said, "Unfortunately the ship was unable to safely dock in the destination due to adverse weather conditions, as well as tidal restrictions that require specific timing for safe passage. While we share in our guests' disappointment, this modification was made with great consideration for their safety and that of our crew, which is our top priority."

The cruise line contacted the guests "regarding this itinerary adjustment and provided them with authorization to rejoin the ship at Dakar, Senegal on April 2, 2024."

In light of the "series of unfortunate events outside of our control," the spokesperson said Norwegian Cruise Lines "will be reimbursing these eight guests for their travel costs from Banjur, Gambia to Dakar, Senegal" and are still in communication with the guests to provide additional information as it becomes available.

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In a separate, unrelated situation that took place coincidentally on the same day of the voyage, the spokesperson said, "An 80-year-old woman was medically disembarked after being evaluated by our onboard medical team, who thought it best that she receive further assessment and treatment as needed from a local hospital."

"In instances such as these, as the guest was released from the hospital and in a coherent state, our protocol is to contact the guest directly, as we would not have the authority to share any medical details with anyone else without their expressed consent," the spokesperson added, saying they worked with the port agent to receive updates.

"The guest has since been escorted on a flight to Lisbon, Portugal, and then put in the care of airport staff to continue her journey to the United States, where she has now made a safe return," they said.

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How these cruise passengers missed boarding, got stranded in Africa

Both Americans and Australians were left at port after an excursion ran long.

GMA logo

After what seemed like a dream trip, several American travelers were left stranded at port in West Africa mid-cruise while traveling from Cape Town, South Africa, to Barcelona, Spain.

Jay and Jill Campbell told ABC News Myrtle Beach affiliate WPDE that they were in the first week of a three week voyage aboard Norwegian Cruise Lines when they stopped just off the coast of West Africa.

The couple and others opted to tour the nearby island of São Tomé and Príncipe on the afternoon of March 27, and when the excursion ran late, they said they brought it to the guides' attention.

"We were like, 'our time is getting short,'" Jay Campbell recalled, at which point he said the guide let them know, "'No problem we can get you back in an hour.'"

Upon their return, the passengers said cruise officials refused to let them aboard the ship, even as the local Coast Guard had ferried the group to the anchored vessel.

"The harbormaster tried to call the ship. The captain refused the call. We sent emails to NCL the customer service emergency number," Jay Campbell said. "They said the only way for us to get in touch with the ship is via email. They're not responding to our emails."

The Campbells say they were left stranded along with four other Americans and two Australians -- of whom one is a paraplegic, one has a heart condition and one is pregnant. Some did not have credit cards or medication that was left on board.

Cruise expert Stewart Chiron, known as The Cruise Guy, told ABC News that "the bottom line was, they were hours late, the ship was ready to go."

"More than likely that the anchor was already up, and the ship was already possibly moving," he said.

He continued, "Any operation at that point to get these passengers back on the ship would have caused tremendous delays, and safety would have been a major concern."

In a statement to ABC News, a spokesperson for Norwegian Cruise Lines said, "On the afternoon of March 27, 2024, while the ship was in São Tomé and Príncipe, an African island nation, eight guests who were on the island on a private tour not organized through us missed the last tender back to the vessel, therefore not meeting the all aboard time of 3 p.m. local time."

They continued, "While this is a very unfortunate situation, guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship's intercom, in the daily communication and posted just before exiting the vessel."

The spokesperson added that the passports for the passengers who did not return at the all aboard time "were delivered to the local port agents to retrieve when they returned to the port, as per the regular protocol."

"Our team has been working closely with the local authorities to understand the requirements and necessary visas needed for the guests to rejoin the ship at the next available port of call," they said.

The Campbells said that their eight person group spent 15 hours traveling through six countries in an attempt to rejoin the Norwegian Dawn ship in Banjul, Gambia, on April 1. However, the ship couldn't dock due to low tide, so they are now trying to get to Senegal where the ship is meant to dock on Tuesday.

The Norwegian spokesperson said, "Unfortunately the ship was unable to safely dock in the destination due to adverse weather conditions, as well as tidal restrictions that require specific timing for safe passage. While we share in our guests' disappointment, this modification was made with great consideration for their safety and that of our crew, which is our top priority."

The cruise line contacted the guests "regarding this itinerary adjustment and provided them with authorization to rejoin the ship at Dakar, Senegal on April 2, 2024."

In light of the "series of unfortunate events outside of our control," the spokesperson said Norwegian Cruise Lines "will be reimbursing these eight guests for their travel costs from Banjur, Gambia to Dakar, Senegal" and are still in communication with the guests to provide additional information as it becomes available.

In a separate, unrelated situation that took place coincidentally on the same day of the voyage, the spokesperson said, "An 80-year-old woman was medically disembarked after being evaluated by our onboard medical team, who thought it best that she receive further assessment and treatment as needed from a local hospital."

"In instances such as these, as the guest was released from the hospital and in a coherent state, our protocol is to contact the guest directly, as we would not have the authority to share any medical details with anyone else without their expressed consent," the spokesperson added, saying they worked with the port agent to receive updates.

"The guest has since been escorted on a flight to Lisbon, Portugal, and then put in the care of airport staff to continue her journey to the United States, where she has now made a safe return," they said.

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Crew on Icon of the Seas cruise ship rescues 14 people stranded at sea

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The crew on the world's largest cruise ship, the Icon of the Seas, helped rescue 14 people who were clinging to a small boat this week, officials said.

A Royal Caribbean spokesperson said the ship "encountered a small vessel adrift and in need of assistance" Sunday.

"The ship’s crew immediately launched a rescue operation, safely bringing 14 people onboard," the spokesperson said. "The crew provided them with medical attention, and is working closely with the U.S. Coast Guard."

The cruise, which began in Miami, was headed for Honduras when the rescue happened, passengers said. Passengers captured video of the crew using a small vessel to ferry the group to the safety of the cruise ship.

The crew broadcast “Code Oscar, Code Oscar, Code Oscar,” over the loudspeakers, Alessandra Amodio said in a report on  FoxWeather.com . Amodio said she watched as people on the tiny craft waved a large white flag.

After the rescue, Amodio said, the cruise ship’s captain announced the crew had rescued 14 people stranded at sea for eight days.

The Icon of the Seas boasts 18 decks and six waterslides, and it can accommodate more than 5,500 passengers. It has 2,850 staterooms and seven swimming pools.

The colossal ship is 1,198 feet long, dwarfing the Titanic, which was 882.9 feet long. It departed on its maiden voyage on Jan. 27 from Miami, TODAY.com reported.

Antonio Planas is a breaking news reporter for NBC News Digital. 

stranded on cruise ship

The Associated Press

Meriam Bouarrouj is an NBC News assignment editor.

Eight tourists left stranded on African island after cruise ship departs without them

The tourists - which included a pregnant woman - were forced to make their own way through several countries as they tried to catch up with the ship.

stranded on cruise ship

News reporter @niamhielynch

Tuesday 2 April 2024 20:01, UK

Jill and Jay Campbell were among the group left stranded. Pic: NBC News

Eight passengers on a luxury cruise holiday were left stranded on the African island of Sao Tome and Principe after their ship departed without them. 

The tourists - six from the US and two from Australia - were forced to make their own way through several countries as they tried to catch up with the vessel.

The group were aboard the Norwegian Dawn, a Norwegian Cruise Line ship, which departed from Cape Town, South Africa, on 20 March for a 21-day trip up the coast of Africa.

The cruise was set to end in Barcelona, Spain, on 10 April.

But they were late to return to the ship on 27 March after going on a private tour that day.

They said their tour's operator notified the cruise captain that they were going to be late to rejoin the ship, and the local coastguard tried to get them on the vessel, but they weren't allowed to board.

As a result, the eight passengers were left stranded for days on the island, 190 miles off the coast of Nigeria - grappling with language barriers, currency issues, and complicated travel to rejoin the ship.

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Jill and Jay Campbell, from South Carolina, told Sky's US partner network NBC News about the "very difficult process".

"We were able to get to a tour agency there to arrange flights to the next port of call," Mr Campbell said.

"[But it is a] very difficult process - you're dealing with multiple languages, language barriers, you're dealing with different currencies… finding someone that even has dollars… trying to get an agent to understand where we need to get to.

"It's one of those, 'You can't get there from here."

"The lovely people of Sao Tome were very gracious, very hospitable. They had reached out as much as they could to help us find hotels," he added.

The cruise ship of the Norwegian Cruise Line 'Norwegian Dawn" departs the Royal Naval Dockyard July 16, 2013 near the port of Hamilton, Bermuda. REUTERS/Gary Cameron (BERMUDA)

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The group had arranged to rejoin the cruise in Gambia but the ship was unable to safely dock there due to bad weather conditions.

Ms Campbell said they travelled through seven countries in 48 hours to be able to meet the ship in Senegal.

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But they said they are now considering whether they even want to return to the cruise.

She added: "We are considering whether or not we are going to board the ship. It is in dock here in Senegal. We believe there was a basic duty of care that they had forgotten about, so it does concern us."

A pregnant woman and her husband were also part of the stranded group.

Separately, an 80-year-old woman who was "medically disembarked" from the ship to receive treatment on the island was also left there, the group alleged.

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Norwegian Cruise Line told NBC News they were unable to contact Julia Lenkoff, who flew home to California after the group of eight stranded tourists made contact with her family.

Norwegian Cruise Line did not respond immediately to Sky News's request for comment.

Norwegian Cruise Line passengers were stranded on a small African island after missing a deadline to re-embark

  • A couple says they were stranded on an island after missing their cruise ship's boarding time.
  • They were on a tour of São Tomé and Príncipe with six others, per US local media. It overran.
  • The stranded group flew to Gambia on Sunday, hoping to catch the ship at another port.

Insider Today

A couple says they were stranded on a small African island after they missed a cruise ship 's boarding deadline, according to local media.

Jay and Jill Campbell, from Garden City, South Carolina, described their ordeal with a Norwegian Cruise Line ship in an interview with WPDE, their local ABC affiliate.

Norwegian confirmed to Business Insider that they were denied boarding, saying it was their responsibility to be on time.

The Campbells said they were frequent cruisers, embarking on Norwegian Dawn on March 20 for their third voyage with the cruise line in a year.

However, an excursion last Wednesday with six other people to São Tomé and Príncipe , an island nation of some 220,000 people off West Africa, took an unfortunate turn.

The couple says the tour overran, and its operator informed the captain that eight passengers were running late.

They were refused entry to the ship upon their return, according to WPDE, even though they could still see the ship from the shore.

The ship was anchored, Jay Campbell said, but the captain refused to let them board despite repeated calls and emails by the passengers to the ship and the cruise line's emergency hotline.

The São Tomé and Príncipe Coast Guard even took the passengers to the ship, but they weren't able to get on and had to turn back, WPDE reported.

In total, WPDE said that nine passengers were not allowed to reenter the ship, including four elderly people and one person who is a paraplegic.

The Campbells told the news outlet that the ninth passenger was late for another reason — an 80-year-old woman who got a concussion on the island and was hospitalized there.

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Most of the stranded passengers didn't have their medication or working credit cards, WPDE said.

The Campbells, who had a working card, said they covered $5,000 worth of expenses for the group in food, toiletries, and hotel bills.

"We have never had an experience like this before," Jill Campbell told WPDE.

The Norwegian Cruise Line said in a statement provided to BI by email that eight guests on the tour missed the last tender back to the vessel.

The cruise line said the passengers missed the "all aboard time of 3 p.m. local time." It said it was a "very unfortunate situation" but that passengers were responsible for being on time.

It added that the deadline to return was "communicated broadly" over the ship's intercom, in printed communications, and on posts shown at the exits of the ship.

The elderly passenger who was concussed was returned to the US, where she has made a "safe return," a spokesperson for Norwegian Cruise Line said.

According to WPDE, the group flew to Gambia on Sunday, hoping to rejoin the ship at another port.

A spokesperson for the cruise line said that the ship could not safely dock in Gambia due to adverse weather conditions, adding that efforts are being made for the guests to rejoin the ship in Senegal on Tuesday.

Though cruise ships need to stay punctual, ruined-vacation stories like this are a reputational risk and might put people off.

For instance, two MSC Splendida passengers were stranded last summer at an Italian port after arriving too late for departure.

A TikTok video showed the couple waving and begging the crew to wait for them, even though the gangway appeared to have already been removed.

Other passengers may face the stress of becoming stranded in remote locations through no fault of their own. Last September, more than 200 people got stuck in a remote part of Greenland after their cruise ship ran aground.

And last November, passengers were stranded at a Brisbane port after a Royal Caribbean ship was overbooked.

Watch: Stowaways survive 14 days at sea clinging to a ship rudder

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8 Norwegian Cruise Passengers Stranded on African Island Catch Up to Ship After Traversing 7 Countries

The group of stranded American and Australian passengers included four elderly people, one with a heart condition and a pregnant woman

Natalia Senanayake is an Editorial Assistant, Lifestyle at PEOPLE. She covers all things travel and home, from celebrities' luxury mansions to breaking travel news.

stranded on cruise ship

Sipa via AP

  • Nine Norwegian Cruise Line passengers were reportedly left behind on the African island of São Tomé and Príncipe on March 27 
  • The group was on a guided excursion that got delayed, leading them to miss the ship’s "all aboard" call 
  • A statement from Norwegian Cruise Lines noted that all guests are responsible for returning to the docked ship at the designated call time 
  • Eight people were able to catch up to the ship on Tuesday morning after reportedly traversing seven countries.
  • One, who had fallen ill before the incident, has safely returned to the U.S.

Multiple passengers were stranded on an island in Africa after their Norwegian Cruise Line ship reportedly left them behind. After several days of uncertainty and a trek across seven countries, they're now back on board the vessel.

On Wednesday, March 27, South Carolina couple Jill and Jay Campbell were enjoying a guided tour on the island of São Tomé and Príncipe located off the continent's western coast, ABC15 News reported at the time. The pair was with six other American and Australian passengers when they realized they wouldn’t make it back to the ship on time due to their tour taking longer than planned.

Though the tour operator contacted the cruise ship’s captain to inform them of the delay, the captain refused to let them back on the still-anchored ship when they arrived at the port because it was after the "all aboard" call, per the outlet. 

The São Tomé and Príncipe Coast Guard allegedly then took them by boat directly to the ship where the captain again did not permit them to board. 

The group later encountered another stranded passenger, an 80-year-old woman, who was hospitalized on the island after a cruise line tour, the outlet stated. The woman reportedly experienced memory and vision loss due to a medical emergency. 

In addition to the ill passenger, the group also includes one person who is pregnant, one with a heart condition and four elderly travelers. 

The majority of the group left their medications and credit cards on the ship except for the Campbells, who have reportedly paid over $5,000 for food, accommodations, and other necessities for their fellow passengers. 

On Sunday, the U.S. Embassy in Angola allegedly arranged for the group to fly to the West African country of Gambia, the ship's next planned port of call, so they could reboard. 

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Unfortunately, the group discovered the cruise ship wasn’t docked at the port in Gambia as planned because it had to spend another day at sea due to low tides. ABC News 4 reports the passengers spent fifteen hours traveling through six countries to make it to the port on Sunday. 

“We have to cross the ferry to get into Senegal,” Campbell told the outlet on Monday, marking their seventh country. “We just learned from the gentleman that the ferry hadn’t been working, but he said no problem, if the ferry is not working we will get another little boat and then pick up a car on the other side. And then once we get on the other side of Senegal, it’s another four-hour drive.” 

In a statement to PEOPLE, Norwegian Cruise Line said, “On the afternoon of March 27, 2024, while the ship was in São Tomé and Príncipe, an African island nation, eight guests who were on the island on a private tour not organized through us missed the last tender back to the vessel, therefore not meeting the all aboard time of 3 p.m. local time."

The statement continued, “While this is a very unfortunate situation, guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship’s intercom, in the daily print communication and posted just before exiting the vessel.”

Never miss a story — sign up for PEOPLE's free daily newsletter to stay up-to-date on the best of what PEOPLE has to offer, from juicy celebrity news to compelling human interest stories. 

The cruise line added that guests are “responsible for any necessary travel arrangements” to meet the ship at the next port and that they had each of their passports “delivered to the local port agents to retrieve” when they missed their all aboard call.

The group was finally able to catch up to the vessel. They reached Dakar, Senegal, its next port, on Monday night, PEOPLE confirmed.

After what they'd been through, Jill told NBC News in a story published on Tuesday, "We are considering whether or not we are going to board the ship. We believe there was a basic duty of care that they had forgotten about, so it does concern us." While she allowed that Norwegian technically followed protocol, she says, "I believe that they really forgot that they are people working in the hospitality industry and really the safety and well-being of the customers should be their first priority."

On Tuesday morning, the eight passengers, less the person who had fallen ill and later safely returned home to the United States, chose to board the cruise. Norwegian confirmed the news to PEOPLE in a statement.

"Despite the series of unfortunate events outside of our control, we will be reimbursing these eight guests for their travel costs from Banjur, Gambia to Dakar, Senegal. We remain in communication with the guests and are providing additional information as it becomes available,"

The Norwegian Dawn departed from Cape Town, South Africa, on March 20 for a 21-day trip that will end in Barcelona on April 10.

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The Norwegian Jewel, owned by Norwegian Cruise Line,  in June 2005.

Norwegian Cruise captain refused to let eight passengers who were late reboard ship

Passengers, who have since rejoined vessel, missed scheduled departure time from São Tomé and scrambled to reunite with ship

Eight cruise passengers had to scramble to reunite with their cruise ship after being left behind in São Tomé and Príncipe.

The passengers, including a pregnant woman and a paraplegic traveller, missed their scheduled departure time from the island of São Tomé in the Gulf of Guinea, about 250km off the coast of Gabon, after disembarking the Norwegian Dawn to take a local tour.

Another passenger in her 80s was reportedly late to the ship because she was receiving emergency medical treatment on the island.

The vessel, operated by Norwegian Cruise Lines, arrived in São Tome on Wednesday morning having departed Cape Town for the three-week cruise to Barcelona on 20 March.

The group’s private day excursions on the island ran overtime and, despite the efforts of the local coast guard, which motored the group to the ship before it set sail that afternoon, the captain would not allow the late guests to board.

Jill and Jay Campbell, from Garden City in South Carolina, described attempting to board the vessel after arriving late.

“We have never had an experience like this before,” Jill Campbell told ABC4 News .

“The harbour master tried to call the ship, the captain refused the call. We sent emails to NCL, the NCL customer service emergency number. They said, ‘Well, the only way for us to get in touch with the ship is to send them emails, they’re not responding to our emails,’” Jay Campbell added.

“The captain could have made an easy decision to turn one of the tender boats back, pick us up, safely load us, and then go on the way.”

The travellers’ passports were returned to them via port authorities. The group, which reportedly includes two Australians, had to leave their medication, bank cards and other belongings on board. The Campbells said they were the only members of the group with a Visa card and had paid more than $5,000 in their attempts to reach the ship.

They aimed to reboard the Norwegian Dawn in the Gambia the following Sunday but low tides prevented the ship from making the scheduled stop. The group reportedly travelled through six countries and eventually met the ship in Dakar, Senegal, the final west African port call of its journey, according to the cruise line.

“What we looked at was some type of van transportation for eight people, the quadriplegic woman included,” Jay Campbell told ABC15 . He described having to take a ferry to get into Senegal, and then a four-hour drive.

Australians Doug and Violeta Sanders were among the stranded passengers.

“It’s been the worst experience of our lives to be abandoned like that in a strange country, can’t speak the language,” Violeta Sanders told Seven’s Sunrise program.

“We have no money, our credit cards aren’t accepted.”

The 21-day cruise is due to end in Barcelona on 10 April.

A spokesperson for Norwegian Cruise Lines said it was a “very unfortunate situation” and that it was the passenger’s responsibility to be back on board the ship no later than one hour before the ship’s scheduled departure time.

A Sydney travel lawyer, Anthony Cordato, said passengers needed to heed ships’ tight schedules.

“Terms and conditions would make returning to the ship on time essential,” he said.

“From a consumer’s perspective, it’s harsh but from a ship’s perspective, are you going to hold up the cruise for an hour or two because they were slow to get on board? Are you going to inconvenience 1,000 passengers for the sake of four?”

The cruise company said all eight guests had rejoined the ship.

In a statement, a spokesperson said: “On the afternoon of March 27, 2024, while the ship was in São Tomé and Príncipe, an African island nation, eight guests who were on the island on a private tour not organized through us missed the last tender back to the vessel, therefore not meeting the all aboard time of 3pm local time. While this is a very unfortunate situation, guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship’s intercom, in the daily print communication and posted just before exiting the vessel.

“When the guests did not return to the vessel at the all aboard time, their passports were delivered to the local port agents to retrieve when they returned to the port, as per the regular protocol. Our team has been working closely with the local authorities to understand the requirements and necessary visas needed for the guests to rejoin the ship at the next available port of call. Given that these guests were on a private tour and did not return to the ship at the communicated all aboard time, they are responsible for any necessary travel arrangements to rejoin the ship at the next available port of call, per our protocol.

“While the eight guests made arrangements to rejoin the ship in Banjul, Gambia on April 1, 2024, unfortunately the ship was unable to safely dock in the destination due to adverse weather conditions, as well as tidal restrictions that require specific timing for safe passage. While we share in our guests’ disappointment, this modification was made with great consideration for their safety and that of our crew, which is our top priority. We contacted these eight guests regarding this itinerary adjustment and provided them with authorization to rejoin the ship at Dakar, Senegal on April 2, 2024.

“Despite the series of unfortunate events outside of our control, we will be reimbursing these eight guests for their travel costs from Banjur, Gambia to Dakar, Senegal. As of this morning, all eight guests have rejoined the ship.”

  • Sao Tome and Principe

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Stranded norwegian cruise lines passengers missed ship ‘by more than an hour,’ company claims.

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The six American and two Australian passengers who were stranded on an African island when a Norwegian Cruise Line ship sailed off without them have returned to the vessel to continue their African voyage, as the cruise line revealed that the group caused their travel headaches over the past few days by missing their departure time by over an hour.

The eight passengers reboarded the ship making a 20-day journey across Africa on Tuesday morning in Dakar, Senegal, a spokesperson for Norwegian confirmed to The Post.

Kurt Gies, the son-in-law of an elderly woman who was also left behind by the ship after she suffered a stroke on a tour, also said he received a text message from one of the group members, Jill Campbell, saying she and her husband reboarded the ship but have not yet spoken with anyone from guest services or Norwegian Cruise Line.

Jill and Jay Campbell

“The only thing we have received so far is [a] small note from the food and beverage director with six little treats left in our state room,” Gies said she texted him.

The crew had to race through seven different countries in 48 hours to meet the ship in Senegal on Tuesday.

But by the time South Carolina couple Jill and Jay Campbell arrived in the country, they said, they weren’t even sure whether they even wanted to get back on the ship.

“After what we witnessed, we truly believe there is a set of rules or policies that the ship may have followed — they followed those rules too rigidly,” Jill Campbell  told the “Today” show.

“I really feel that they forgot they are people working in the hospitality industry and that really the safety and well-being of their customers should be their first priority,” she added, claiming the crew of the ship had a “basic duty of care that they had forgotten about.”

Keep up with The Post's coverage of the Norwegian Cruise debacle

  • Eight Norwegian Cruise passengers, including a pregnant woman and an elderly man with a heart condition, were stranded on an African island without money and vital medications after the vessel left port without them.
  • A spokesperson for the cruise line claimed the passengers were left on the island “on their own or with a private tour” and missed the “all-aboard time” by over an hour, according to the company.
  • Americans Jill Campbell and her husband, Jay Campbell, said they are unsure whether they even want to resume the 20-day voyage after Norwegian Cruise Lines forgot about its “basic duty of care.”
  • The eight passengers raced through seven different countries over a span of 48 hours to make it to Senegal, where the ship docked Tuesday morning,
  • Doug and Violeta Sanders, a stranded Australian couple, have spoken out about their ordeal , saying it was “the worst experience of our lives.”
  • Julie Lenkoff, 80,  suffered a stroke during an excursion on the cruise — and was left “alone” and “helpless” to find her way back to the US, according to her family.
  • COLUMN: Cruise ship was right to ditch the late passengers in Africa

Check out The Post’s tips on what to do if you’re left stranded like the Norwegian Cruise passengers

The eight passengers — including a pregnant woman and an elderly man with a heart condition — claimed they were left behind with no money and without vital medications after the Norwegian Dawn left São Tomé without them.

The Campbells claimed the ship was still anchored off the coast of the Central African island when they showed up on Friday, but the skipper refused to let them board.

A passenger being refused to board the ship.

A spokesperson for Norwegian Cruise Line, however, said the group had missed the all-aboard time by more than an hour after taking a private tour of the island.

“When they missed the all-aboard time of 3 p.m. by more than an hour, their passports were left with the local port agent for retrieval when they returned to the port from their private tour (not organized by us), per the protocol,” the spokesperson said.

The Campbells have acknowledged there was “an issue” on their tour of the island, and that the guide “didn’t get us back” to the ship in time on Friday.

“We were like, ‘Our time is getting really short,’ and they were like’ ‘No problem, we can get you back within an hour,’” Jay said, adding that the tour operator contacted the captain to let them know about the delay.

8 cruise ship passengers were left stranded on an African Island.

In its statement, the company said that “once the guests did not make it back to the ship at the previously communicated all aboard time, we worked with them and the local port agent to assist with obtaining the necessary visas for them to rejoin the ship at the next available port.”

Attorney James Diamond from TWC Lawyers said it is a “hard and fast rule” that a ship can leave once a final call has been made.

“They pay a lot of money for docking fees, and renting out the space,” he told ”Seven’s Sunrise.”

“They have times that they have to leave, those times are published and unfortunately, I know it’s morally incorrect, but they do have the right to leave,” he said.

Jill and Jay Campbell

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‘Consequences you pay’: Why cruise didn’t wait for passengers

A group of passengers, including two Aussies, who have been left stranded in Africa after their cruise ship refused to let them board, had made one rookie mistake.

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Eight cruise passengers, including two Australians, have allegedly been left stranded on an African island after their excursion was running late — with the ship leaving without them.

The Norwegian Dawn ship docked at São Tomé and Príncipe, an island nation of 220,000 people off the west coast of Africa in the Gulf of Guinea, last Wednesday.

Many of the passengers then disembarked for day trips including the group of eight who were on a private tour that reportedly wasn’t organised through the cruise.

@cruiseshiplawyer Nightmare Cruise: 8 Passengers Abandoned in African Island Nation! Can you believe it? My dream vacation turned into a nightmare when our cruise ship left us stranded in Sao Tome and Príncipe! Can't believe they left us behind with 8 other passengers.😞🚢 #campbellfamily #nightmarevacation #norwegiancruise #saotomeandprincipe #africa #passengerdelay #excursionmishap #cruisefail #cruisetok #cruiselaw #cruiselawyer ♬ original sound - Spencer Aronfeld

Jill and Jay Campbell, a couple from South Carolina, said there was an issue on their tour and they didn’t get back to the ship in time.

The Campbells told North Carolina-based TV station WRAL the tour operator had contacted the captain to let them know eight passengers were going to be late.

When the group arrived to the port, the ship was still anchored, but the Campbells said the captain allegedly refused to let them on board .

Spencer Aonfeld, a cruise ship lawyer from Florida, said booking a private tour that’s not through the cruise is a big risk.

“Eight passengers were left behind when their cruise ship left them because they were delayed in an excursion apparently conducted without buying it directly through Norwegian,” Mr Aonfeld said in a TikTok.

US couple Jay and Jill Campbell (above), as well as two Australians, have been in a Norwegian Cruise Lines nightmare trip.

“These passengers include elderly passengers, one apparently a paraplegic, one has a heart condition, they don't have their medication, money, passports, cell phones and other things — they’re just left behind.

“That unfortunately, according to Norwegian and me is, one of the consequences you pay when you buy your excursions from someone other than the cruise line.

“Now they’re left there having to come up with the means to travel back to the next port or home and forfeit the remaining potion of their cruise. Imagine trying to do that in Africa without a passport, money or medication — we wish them the very best.”

The eight passengers reportedly booked a private tour that wasn’t organised through the cruise.

Mr Campbell said the captain could have made an “easy decision” to turn one of the tender boats back, pick them up, safely load them and “then go on the way”.

But it didn’t turn out that way.

“They had no port to call for the next day, they were simply going to be at sea.”

The group had planned to fly to Gambia in West Africa to meet the cruise ship at the port on Sunday.

The tour was running late with the operator allegedly contacting the ship to let them know the eight passengers will be late.

They then spent 15 hours travelling through six countries to reach the port on Easter, only to find out that the ship could not dock due to low tides, according to WPDE .

The passengers are now heading to a port in Senegal, where the cruise is set to dock on Tuesday. But it’s not going to be an easy task.

When they eventually made it to the ship – the captain allegedly refused to let them on board.

“We looked at was some type of van, the quadriplegic woman included,” Mr Campbell said.

“We have to cross the ferry to get into Senegal. We just learned the ferry hadn’t been working, but (the van driver) said ‘no problem’, if the ferry is not working we will get another little boat and then pick up a car on the other side.

“And then once we get on the other side of Senegal, it’s another four hour drive,” he said.

Norwegian Cruise Line responds

Norwegian Cruise Line said ‘while this is a very unfortunate situation, guests are responsible for ensuring they return to the ship at the published time’. Picture: Alamy

In a statement, Norwegian Cruise Lines said it was “in communication with the guests,” and was providing them with “additional information”.

The world’s thirds largest cruise company said the guests had disembarked the vessel either to sight see on their own or to go on a “private tour” on Wednesday when they “missed the last tender back to the vessel,” at 3pm.

“When the guests did not return to the vessel at the all aboard time, their passports were delivered to the local port agents to retrieve when they returned to the port.

“While this is a very unfortunate situation, guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship’s intercom, in the daily communication and posted just before exiting the vessel,” NCL said in a statement.

The company said it was “working closely with the local authorities” on how the guests might re-join the ship including any visas that may be needed.

“Guests are responsible for any necessary travel costs to re-join the ship at the next available port of call.”

Others have also taken to social media to weigh in on the debacle with one cruiser saying, “anybody who cruises regularly knows they don’t wait”.

“That’s why we call the late ones pier runners. Don’t trust anybody excursion that’s not booked through the cruise line. Period,” they wrote.

The group were unable to reboard the Norwegian Dawn on the African island nation of São Tomé and Príncipe. Picture: Alamy

Another wrote: “Have done many excursions not through the cruise line. You definitely need to know the risk. Schedule with lots of leeway.”

Meanwhile, a third person wrote she has cruised a couple of times with her elderly mother and I would never risk booking a third party excursion.

“We always book through the cruise line,” she added.

According to The Points Guy, if you do not arrive at the port before the boarding window ends, a cruise ship “will most certainly leave without you”.

“Even if you are standing at the pier, waving frantically. That’s because a cruise ship’s departure time is carefully planned and more than just your vacation is at stake.

“Just like airplanes, cruise ships are on tight schedules — much tighter than you may realise.”

Mr Campbell told ABC 4 News South Carolina , that after they arrived at the port, the harbour master tried to call the ship, but “the captain refused the call”.

“We sent emails to NCL, the NCL customer service emergency number, they said ‘Well, the only way for us to get in touch with the ship is to send them emails, they’re not responding to our emails.’”

Mr Campbell said the nation’s coastguard service then put all the passengers on a boat and sailed them out to the cruise ship, but still they were refused permission to board.

Adam Glezer from Consumer Champion told news.com.au it was “ridiculous” the passengers weren’t allowed back on.

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stranded on cruise ship

“Each situation has to be treated on an individual basis — especially the passenger without their medication,” he said.

He said despite the rules, “you need flexibility in situations like this”.

News.com.au has contacted Norwegian Cruise Line for an update on whether the passengers, including the two Australians, have since boarded the ship.

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Watch CBS News

Thousands stranded on Norwegian Dawn cruise ship hit by possible cholera outbreak

By Haley Ott

Updated on: February 27, 2024 / 8:54 AM EST / CBS News

A Norwegian cruise ship with over 2,000 passengers and 1,000 crew on board was given permission to dock in Mauritius on Tuesday after being denied permission over fears of a potential cholera outbreak on board. At least 15 people on the cruise ship Norwegian Dawn were isolated and samples were taken for testing on Sunday, according to a statement from the Port of Mauritius. The test results came in on Tuesday, the Reuters news agency reported.

People on board the ship developed mild stomach symptoms after visiting South Africa for a couple days in mid-February, CBS News partner network BBC News reported.

Kenya Cruise Ship Tourists

"The health and safety of passengers as well as that of the country as a whole are of the utmost importance to the authorities," the port authority of Mauritius said. Officials there decided to block the ship "to avoid any health risks."

There have been a number of cholera outbreaks in southern African countries over the last few months, the BBC reported. Since January 2023, over 3,000 people in the region have died from cholera and 188,000 have been infected, according to the BBC.

Cholera, an infection that causes severe diarrhea and dehydration, is rare in the developed world, but it is almost always fatal if left untreated. It is among the deadliest diseases in the world.

There are 2,184 passengers on the Norwegian Dawn along with 1,026 crew members. About 2,000 of those passengers would have completed their trip and disembarked in Port Louis, while 2,279 new passengers were expected to board the ship, Reuters reported.

  • Cruise Ship

Haley Ott is the CBS News Digital international reporter, based in the CBS News London bureau.

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Watch: World's largest cruise ship rescues 14 people stranded at sea for over a week

Passengers caught the unusual sight on video when people stranded on a small boat flagged down the behemoth ship for help..

This was the scene from the lunch buffet during the first full day of cruising for the Icon of the Seas. The crew rescued all 14 from the distressed boat which was dwarfed by the largest cruise ship in the world.

Cruise ship rescued 14 stranded at sea for over a week

This was the scene from the lunch buffet during the first full day of cruising for the Icon of the Seas. The crew rescued all 14 from the distressed boat which was dwarfed by the largest cruise ship in the world.

The largest cruise ship in the world rescued 14 people Sunday who had been stranded on a small boat for eight days.

Alessandra Amodio was traveling on Royal Caribbeans's Icon of the Seas with her family when the rescue happened.

"We were really surprised and honestly a little freaked out," Amodio said. "We’ve been on a handful of cruises and never seen something like this happen. It was crazy to think that these people were stuck at sea for so long, and we were all on board excited and relieved that the ship was able to rescue them."

WATCH: STORM FLOODS CRUISE SHIP IN THE GULF OF MEXICO

stranded on cruise ship

The largest cruise ship in the world has 20 decks, 2,800 guest cabins, holds 2,350 crew, seven pools and a water park.

(Alessandra Amodio / FOX Weather)

She watched the small boat from the windows of the lunch buffet. People on the tiny craft were waving a large white flag.

"The boat turned around, and we pulled up as close as we could to them and stopped," Amodio said. "RCC (Royal Caribbean) deployed a small zodiac-type rescue boat to investigate."

As you can imagine, turning around the largest cruise ship in the world takes quite a while. Getting near a small boat without swamping it in the ship's wake takes careful skill. The detour and rescue took about two hours, according to Amodio.

"Everyone around us was watching from the windows with us and just talking about how this isn’t something we ever thought to experience, and we hoped everyone on board was OK," she said. "But never were we afraid for ourselves."

CARNIVAL CRUISE'S JUBILEE VESSEL RESCUE TWO MEN OFF MEXICO

stranded on cruise ship

The Icon of the Seas at port.

She described the boat as a small dot in the vastness of the sea.

Royal Caribbean didn't provide much information about the rescue.

"On March 3, 2024,  Icon of the Seas  encountered a small vessel adrift and in need of assistance," the company said in a statement. "The ship’s crew immediately launched a rescue operation, safely bringing 14 people onboard. The crew provided them with medical attention , and is working closely with the U.S. Coast Guard."

Amodio said the crew had to take several trips to the small boat to rescue everyone.

WATCH: MASSIVE ROGUE WAVE BATTERS CRUISE SHIP IN NORTH SEA

This is video of one of the trips the cruise ship's crew made to bring back those rescued.

One of many rescue trips to bring those stranded on board the cruise ship

This is video of one of the trips the cruise ship's crew made to bring back those rescued.

This was the ship's first full day of cruising. The eight-day vacation started in Miami and the ship was headed for Honduras. Amodio estimated from a map that the Icon of the Seas was between Cozumel, Mexico and western Cuba.

Captain's legal responsibility to aid boaters in distress

According to Amodio, the crew broadcast "Code Oscar, Code Oscar, Code Oscar," over the loudspeakers, about 3 p.m.

"Then shortly after, the captain came back on the speaker and announced they spotted a distressed vessel, and they were going to turn us around and investigate," she said. 

Amodio said that after the rescue, the captain announced that the crew had rescued 14 people stranded at sea for eight days. The captain said he didn't know what country they came from.

All the rescued people left the ship the next day while docked in Roatan, Honduras, she said.

HOW TO WATCH FOX WEATHER

stranded on cruise ship

File: In an aerial view, Royal Caribbean's Icon of the Seas, billed as the world's largest cruise ship, is moored at PortMiami after returning from its maiden voyage on February 03, 2024, in Miami, Florida. The 1,197-foot long ship cost $1.79 billion to build, has 20 decks, and can hold a maximum of 7,600 people. 

(Joe Raedle / Getty Images)

According to maritime law, a ship and crew have a legal and moral obligation to help save human life.

"A master of a ship at sea, which is in a position to be able to provide assistance on receiving a signal from any source that persons are in distress at sea, is bound to proceed with all speed to their assistance," stated the International Maritime Organization .

Code Oscar is unique to Royal Caribbean, according to Marine Insight . The emergency code is usually used when a person falls overboard. Captains use the signal instead of shouting orders to "prevent the potentiality of chaos."

This is the Icon of the Seas' inaugural season. Its very first voyage with passengers was early this year, and FOX Weather got a tour.

CRUISE SHIP CARNIVAL SUNSHINE POUNDED BY LARGE WAVES DURING COASTAL STORM NEAR CHARLESTON, SOUTH CAROLINA

It's time to say goodbye to your worries and set sail on your next vacation. Royal Caribbean has made history in Miami this week with the arrival of their largest cruise ship yet, called Icon of the Seas. It has a bunch of weather-ready amenities, including its own chief meteorologist, and that's just the start. Lifestyle expert Carey Reilly is on deck to give us a sneak peek at the boatloads of fun.

World's largest cruise ship debuting in Miami

It's time to say goodbye to your worries and set sail on your next vacation. Royal Caribbean has made history in Miami this week with the arrival of their largest cruise ship yet, called Icon of the Seas. It has a bunch of weather-ready amenities, including its own chief meteorologist, and that's just the start. Lifestyle expert Carey Reilly is on deck to give us a sneak peek at the boatloads of fun.

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Nearly 4,500 Passengers Stranded on Carnival Cruise Ship Off Mexico

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The Carnival Splendor cruises at sea in the Bahamas in this undated handout image released by Carnival Cruise Lines. (Reuters)

SAN DIEGO -- A cruise ship stranded offshore with 4,500 passengers and crew must be towed slowly into a Mexican port and will not arrive until at least Wednesday night, the Coast Guard said Tuesday.

The Carnival Splendor was 200 miles south of San Diego when an engine room fire cut its power early Monday, according to a statement from Miami-based Carnival Cruise Lines.

The 3,299 passengers and 1,167 crew members were not hurt and the fire was put out, but the 952-foot ship had no air conditioning, hot water or telephone service. Auxiliary power allowed toilets and cold running water to be restored Monday night.

The Mexican Riviera-bound ship, which was drifting about 55 miles off the northern Baja California coast, was in contact with the U.S. Coast Guard, which deployed aircraft and ships along with the U.S. Navy and Mexican Navy.

Two Mexican seagoing tugboats contracted out of the port of Ensenada were expected to reach the cruise ship at midday Tuesday and arrive back at the port around 8 p.m. PST Wednesday, Coast Guard Petty Officer Kevin Metcalf said.

Metcalf said the tugs, which will be escorted by a Coast Guard cutter, must move slowly because the ship is so big.

Passengers will be taken by bus to California, said Joyce Oliva, a Carnival spokeswoman. She said she was unaware of any safety concerns from passengers or their families about traveling by bus in Mexico.

Ensenada is about 50 miles south of the nearest U.S. border crossing, in San Diego.

Once passengers are dropped off, the Splendor will be towed back to Long Beach, California, a journey that will take days. That's why the passengers will be dropped off in Mexico first.

"They didn't want to keep them aboard any longer than they had to," Metcalf said. "They're running only critical systems as of now."

The U.S. Navy aircraft carrier USS Ronald Reagan, conducting maneuvers 120 miles south of San Diego, was diverted to help the ship. About 70,000 pounds of supplies, including bread, utensils, cups, milk, canned food and other items, will be flown to the Reagan, where helicopters will transfer them to the stricken cruise ship, Cmdr. Greg Hicks said.

Guests will get refunds, reimbursement for transportation costs and a free future cruise of equal value, the cruise line said.

After the fire, passengers were first asked to move from their cabins to the ship's upper deck, but eventually allowed to go back to their rooms. Bottled water and cold food were being provided.

"We know this has been an extremely trying situation for our guests and we sincerely thank them for their patience," Carnival President and CEO Gerry Cahill said in the statement. "Conditions on board the ship are very challenging and we sincerely apologize for the discomfort and inconvenience our guests are currently enduring."

Carnival Corp.'s stock was down about 1 percent Tuesday.

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stranded on cruise ship

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Cruise ship rescues 68 migrants adrift in Atlantic

A cruise ship rescued 68 people adrift on a fishing boat off the Canary Islands in the Atlantic Ocean, the cruise operator, Oceania Cruises, said Thursday.

The ship, the Insignia, was near the end of a 180-day trip around the world when it received a distress call about the boat.

"We can confirm that Insignia rescued 68 people from a vessel in distress between Cape Verde and Tenerife and [brought] them onboard for medical assistance and provided food, drinks, clothing and a safe place to rest," Oceania Cruises said in a statement to CBS News. "We have coordinated next steps with authorities in Tenerife, and they will be taking over the care of the rescued people." 

Henry Tom, a cruise ship passenger from Vancouver, Canada, told CBS News that it took a couple of hours to rescue the people on the fishing boat and that about five people on the boat were dead. 

The Associated Press reported the crew was able to recover three of the five bodies on the small boat, known as pirogue, but were unable to recover the remaining two because of bad weather. The news agency said an oil tanker first spotted the drifting boat south of the island of Tenerife. Authorities diverted the Insignia cruise ship to rescue the migrants. 

The migrants were from Africa, Henry Tom, the passenger, said. "We believe they were from Senegal. Not 100% sure," he said. He said they were placed in the Insignia Lounge, where the ship hosts live performances, and that passengers were donating shoes and clothing for the migrants, whom he said had been at sea between 20 and 30 days. 

Spain recorded 55,618 migrants arrived by sea — most of them to the Canary Islands — last year, almost double the number from 2022. More than 23,000 have landed so far this year, according to the Interior Ministry.

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Large fight breaks out on Carnival cruise ship, video footage shows

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A large fight broke out on a Carnival Cruise Line ship, video footage shared on social media shows.

A video posted to YouTube on Saturday by passenger Nick Richardson appears to show a group of fellow guests throwing chairs, tackling each other and hitting one another in the buffet area of the Carnival Paradise. Richardson previously shared the video on TikTok, but the social media platform removed the clip , he told USA TODAY.

The 43-year-old happened upon the conflict when he went in search of pizza around 3 a.m. on the final day of a Caribbean cruise in early June. “I woke up because I was starving,” said Richardson, who lives in Clearwater, Florida. He saw security guards speaking to groups of guests.

The passengers were “talking trash to each other” in the eatery before the clash escalated, though he wasn’t sure how the initial argument began. Richardson estimated that roughly 10 to 15 people participated in the physical fight.

Security personnel intervened and escorted one group out of the room and the other group exited the opposite direction, he said. The video shows chairs overturned and dishes strewn across the floor and tables – with at least one plate broken – in the aftermath.

“Carnival Paradise’s security team intervened in an incident that took place on June 6,” spokesperson Matt Lupoli said in an emailed statement. “As is our policy, we will not tolerate such behavior and the guests involved were fined and will not sail on Carnival Cruise Line again.”

Richardson stressed the fight was an “isolated incident” and that he thoroughly enjoyed the rest of the trip, which marked his first cruise. He even booked another sailing with Carnival shortly after returning home.

“The security and just all of the staff there, they were very, very good,” he said.

The incident comes after a Carnival guest pleaded guilty in February to assaulting another passenger , at one point smashing a glass in their face.

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. You can reach him at [email protected].

This article originally appeared on USA TODAY: Carnival cruise passengers fined, banned after fighting onboard

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