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Worst on line company I have ever dealt…

Worst on line company I have ever dealt with. Did not explain things, said look at your flights without explaining that I would have to be staying an extra day with NO FREE Airport shuttle. After I had paid second instalment received 4 emails requesting payment …more concerned with $ than helping. Refused to post documents, even though I ad expressly asked…do NOT book directly, use a travel agent, who will explain, print out documents and HELP:

Date of experience : April 22, 2024

Reply from Trafalgar Travel

We understand that your experience with our Reservations team may not have been as satisfactory as we strive for, and we sincerely apologise for any inconvenience this may have caused. At Trafalgar, we want you to have as easy and convenient a journey as possible, so we offer airport transfers to and from your tour hotel on the first and last days of your itinerary for most destinations. If you arrive earlier or leave later than your scheduled itinerary dates, you can purchase your transfer from us, provided you've also bought your extra hotel night(s) through us. We appreciate your request for your travel documents to be printed and posted to your home address. Per our Treadright policy, we are constantly trying to reduce our carbon footprint. One way to do this is by providing our guests with electronic travel documents. Also, our Travel Director is responsible for handling all the travel details to ensure our guests have a stress-free vacation without worrying about the paperwork. We appreciate your trust in Trafalgar and thank you for being our guest.

Poor customer service

We have not commenced our Great European Tour to depart London on 19/5/24 and already have had poor customer service and disappointment. Our travel agent in Australia received an email stating that the hotel in London had changed. Our agent last October tried to reserve a room at The Tower Hotel but it was booked, so booked a room at Lalit within walking distance and non refundable.We now find out the new hotel, Thistle Marble is over 30mins away by taxi. The travel agent and I both requested either a shuttle or taxi to collect us but were rudely declined.

Date of experience : April 16, 2024

Thank you for sharing your review with us. We apologise that you are not satisfied with your pre-tour experience so far. We strongly recommend that you book your accommodations directly through us at Trafalgar. However, we understand that availability can be limited and may not always be possible. We understand your travel agent has attempted to secure a room at The Tower Hotel. However, if circumstances beyond our control require changes or if we can make improvements, we reserve the right to substitute hotels, as we have done in this instance. We apologise for any inconvenience this may have caused. We are glad to hear that our Reservations team has been able to assist you with your travel requirements. We look forward to welcoming you on the tour.

Trafalgar Tours really let us down on…

Trafalgar Tours really let us down on our South American trip. Poorly spoken guides, dirty busses , a very dangerous bus ride and a very boring itinerary with very few extras on offer. The Peru portion was great but the Chille, Brazil portion was very poor and the only reason why we enjoyed Argentina was because we had been to Buenos Aires a few times. The guide in Bariloche was seagull and uninspiring. I have done many trips with Trafalgar and Insight and this one was seriously lacking. What was even more disappointing is I wrote in my review all the complaints and no one apologised or adressed the issues hence my review here.

Date of experience : November 01, 2023

Thank you for taking the time to share your feedback with us. We appreciate your input and apologise for any inconvenience you may have experienced. Please provide us with your booking information so we can investigate what happened with your booking. We always strive to offer our customers the highest level of service, and our Guest Relations Department is available to assist you with any inquiries or concerns. Please don't hesitate to email our Guest Relations Department at [email protected].

so-so experience

Had a problem with the travel portion of a tour I just booked. I called immediately to cancel literally minutes after I did an online deposit and they refused to refund the deposit which was probably not even processed yet. However, I tried a different number and a nicer person who told me non-refundable, but hold I will check with my manager. The manager did authorize the refund so I did not lose the $400.00. I thought it was nice of them but it should not have been so difficult and it took me a half hour to accomplish.

Date of experience : April 01, 2024

Thank you for sharing your feedback with us. We would like to remind you that our booking terms and conditions state that all deposits are non-refundable. However, we are happy to inform you that an exception was made for your booking, and the deposit refund was processed on April 2nd, 2024. Please check the last invoice you received from our Reservations Team for confirmation.

Trafalgar Splendors of Japan Tour was very dissapointing due to inexperienced tour guides

My wife and I recently returned from Trafalgar's Splendors of Japan with Hiroshima Tour and we were very dissapointed with the quality of the Tour Director, local tour guides and optional excursions/activities. The guides and tour director were extremely inexperienced, they could not elaborate or provide details on site visits, activities, meals, alternative things to do. Please consider hiring and or sub-contracting local vendors with more experience and better communication skills.

Date of experience : April 03, 2024

Thank you for taking the time to provide your feedback. Our Travel Directors play a crucial role in ensuring our guests have a comfortable and enjoyable trip experience. We carefully select team members who are passionate about travel and service. We are sorry to hear that your experience did not meet your expectations. We have shared your feedback with our operations manager so that we can make improvements for future trips. Although this is rare, we hope you still have beautiful memories of your trip to Japan.

Gorgeous Greece

Gorgeous Greece. Moraig, our guide and Dimitri were excellent, they provided the best service- nothing was too much and the attention to detail was second to none. Brilliant tour, well organised, interesting and jam packed- awesome value for money. They were helpful, thorough, thoughtful and considerate. The local experts were phenomenal and passionate, our tour was the best of Greece and that’s definitely what we got.

Date of experience : March 01, 2024

We are delighted to receive your feedback and happy to know you had a wonderful experience. It's great to hear that you received exceptional service from our On The Road Teams, who are a valuable asset to our company. We are pleased that they provided outstanding service, enabling you to connect with the local people, contribute positively to the local ecosystem and economy, and fully immerse yourselves in the culture. We appreciate your feedback and want you to know that it has not gone unnoticed.

A decent tour with room for improvement

Overall, the tour was pretty fun, but there were some things that could have been done better in Milan. The hotel that was provided was fine, but it didn't have as many amenities as the other hotels that were part of the tour package. still, the itinerary was complete, including a lot of interesting things to see in the short amount of time that was available. The hotels were only average, but that's because they were on a tight budget. the coaches used for transportation were always clean and comfortable during the tour.,

Date of experience : October 12, 2023

Thank you for sharing your review with us. We are delighted that you had a fantastic experience with us and that our On Road Team contributed to your unique itinerary. We understand that ensuring our guests experience all the beautiful attractions in our itinerary can result in busy schedules and full days. However, we are aware that our guests would like to visit all the sites mentioned in the itinerary. Our Contracting Team puts a lot of effort into selecting the hotels we work with to ensure we offer comfortable, well-located accommodation at a great value. Nonetheless, we acknowledge that hotel standards vary from country to country. Some hotels may differ in size, character, and amenities from what our guests are accustomed to. However, we expect all our appointed hotels to meet our high standards. We have shared your comments with our Quality Control team to ensure our accommodation continues to offer our guests the best experience. Thank you for choosing to travel with Trafalgar. We appreciate your feedback.

Never again with Trafalgar Tours

We booked a Splendors of Japan Tour with Trafalgar and my husband was medically unable to go. We gave them 3 months notice and had to write 23 emails and make over 12 calls to get a partial refund. Their service is so poor and the right hand does not know anything about the left hand. We would NEVER use them again and tell all our friends how poorly they treated us. We mostly received these automatic, "no reply" emails and when you actually speak to someone, they put you on hold several times, for a lengthy hold and have nothing to offer except lip service! Terrible business, terrible service and we booked, they never shared with us they would penalize us for canceling 3 months advance!

Date of experience : January 09, 2024

Thank you for taking the time to provide us with your valuable feedback. We would like to take this opportunity to acknowledge receipt of your concerns and express our apologies for the level of service you have received from our Contact Centre that did not meet your expectations. We would like to acknowledge the cancellation you submitted three months prior to your scheduled travel date. We understand that you are aware of our booking conditions, which stipulate the industry standard cancellation fees. We cannot investigate the conditions surrounding your booking as we need your booking information. We are committed to providing our customers with the highest level of service. As such, our Guest Relations Department would be happy to assist you with any necessary documentation required to claim your travel insurance. Once again, we would like to thank you for bringing this matter to our attention.

Never will we travel with Trafalgar…

Never will we travel with Trafalgar again. Paid top price and got budget tour from Madrid to Barcelona bus tour. Very little stopping to take pictures and shown very little tourist attractions. All about going from start to finish and nothing in-between. So disappointed after travelling hard way around the world.

Date of experience : August 05, 2023

Thank you for your review. We hope you had the chance to immerse yourself in the Spanish culture during your trip and enjoyed the warmth and hospitality of the locals, the delicious cuisine and the country’s rich history, which is all unique to this beautiful country. However, we were concerned to learn that you felt certain aspects of the trip could have been improved. Exploring this beautiful country in a condensed amount of time can be quite an adventure, and we strive to include the perfect amount of time at each location for in-depth discovery; there are certain towns where we wish to stay longer. We have shared your feedback with our Operations team as we constantly strive to see where our itineraries can be improved. That said, we still hope you have taken some lasting highlights during your time away with us.

Trafalgar overcharged us for pre paid…

Trafalgar charged us for pre paid gratuities. Suggest you don’t pay these in advance to Trafalgar. We found Trafalgar asked for almost NZ$80 ( allowing for local currency exchange rate) more than the tour leader and driver expected or would have got. So far Trafalgar hasn’t responded to our request for a refund of the overpayment. Also the ‘included’ meals at local venues were very poor quality with the exception of one. Only one hotel had air conditioning. Very few USB charge points on the bus worked. However The tour itinerary and tour leader were great.

Date of experience : June 17, 2023

Traveled all night USA to Fr

Traveled all night USA to Fr, can’t wait to get to see the hotel to freshen up and do some sightseeing. When I arrive with 4 pieces of luggage, at 9am, I am told, with an attitude, check in is 2pm, so here I am sitting in the lobby with my luggage, my very, very costly vacation is already ruined, never again

Date of experience : September 24, 2023

Thank you for your review. We are sorry that during your booking process, you were not well informed that the official check-in times vary from hotel to hotel. Should your flight arrive in the early morning into the city where your trip begins, you may find yourself arriving at the hotel before noon, and it could be early afternoon before your room is ready (Two pm or Three pm). Hotels try to prevent this from happening, but check-in times cannot be guaranteed. The hotel can suggest how any spare time could be used to sightsee, relax or enjoy local restaurants while your room is being prepared. When arriving at your first hotel, check in at the main reception desk. The reception staff will need to know your name and that you are travelling with Trafalgar. When your trip begins, check-in will be managed by the Travel Director, who will advise you on procedures and hotel features before arrival. They will secure keys and oversee the delivery of your luggage to your room. Thank you for choosing Trafalgar as your travel partner, and we hope that you have an unforgettable travel experience.

Best of Italy Tour for 13 days, really 11 days. Recommendation: Do NOT take a Trafalgar Tour of any kind!

Best of Italy Tour for 13 days--actually 12 days. This was our 2nd Trafalgar tour--1st was Egypt---also terrible! 1) Could ONLY understand about 10 % of the travel director's harangue. Her name was Frederica. The same situation occurred in Egypt. 2) The bus driver named Theo was surly and rude. 3) The Travel Director constantly sold the extra excursions. These were 2.5 times more expensive then privately-made tours. Example in Rome--Crown Tours. 4) The food was terrible. 5) The hotels were at best 2-3 star. NO AC, low water pressure, and the breakfasts were poor. 6) Many hours were spent most days on the bus--4-8 hours. There were 49 passengers on this bus! You could not relax on the bus because the tour director constantly was speaking and selling optional excursions. Again, could not understand but 10 % of what she said. 7) We pre-paid gratuities, but wished that we had not done so. Neither the driver nor Travel Director thanked us. We will not prepay again, however, we will NEVER take another Trafalgar Tour.

Date of experience : October 27, 2023

Thank you for taking the time to provide us with your feedback. We value your honest opinion and are sorry to hear that certain aspects of your trip did not meet your expectations. Our On The Road Team is integral to ensuring our guests have an enjoyable and comfortable experience during their travels. We carefully select team members who are passionate about travel and possess extensive knowledge of their respective regions. We are disappointed that your experience did not reflect this. Your feedback has been shared with our Operations Manager, and appropriate measures will be taken. We understand that our guests appreciate having the freedom to explore and engage with the local culture, which is why we provide a range of Optional Experiences. These experiences are designed to enhance our guests' understanding of the places we visit and are separate from the itinerary. Our Contracting Department ensures that our accommodations are of a four-star standard or higher. We apologise if the hotel standards did not meet your expectations. Similarly, we apologise for any disappointment caused by the meals provided during your trip. We appreciate that the cuisine of Italy is world-renowned, and we will investigate your feedback to ensure we offer only the best to our clients. We understand that the long coach rides may have been tiring, but we hope that the unique attractions outlined in the itinerary made up for it. Our luxury coaches can accommodate up to 52 guests, although we typically have an average of 40-48 guests. However, if additional space is required, our sister company, Insight Vacations, offers specially reconfigured coaches with only 40 seats, providing business-class legroom. A Classic Insight Vacations tour has a maximum of 40 travellers, whereas their Small Group departures have just 24. We understand that guests may have different preferences when it comes to gratuities. Therefore, we offer the option to prepay gratuities or pay during the trip. We appreciate your feedback and will use it to improve our future departures. We hope to host you again and provide an authentic Trafalgar experience.

Dont risk your money with Trafalgar

Trafalgar cancelled our tour booking without our consent because I asked about if there was availability on another tour. Never did they mention that enquiring about another tour they cancel your existing booking. Now the tour is full and I have spent $18,000 on Qantas airfares and accom. Tour booked in Jan 2023 for Sept 2023 tour. Nobody takes responsible and nobody will call me to discuss. Family of 4 holiday ruined,.

Date of experience : May 26, 2023

Wish I had read the reviews before…

Wish I had read the reviews before booking with Trafalgar - I will NEVER travel with this tour company again. In September 2023 myself and a travel companion traveled to Northern Spain. The experience for the most part was awful. Some hotels were lovely, some meals were good, wine was plentiful but other hotels and meals were terrible. Biggest complaint was the pressure and fast paced walking to keep up with the tour director. It was rush, rush, rush with little to no time to explore, take pictures, etc. There were 52 passengers on the bus and little time to use the restrooms when we stopped, get a refreshment or look around. The whole trip was exhausting and grueling and it was clear the tour director just had a schedule to keep (not his fault). I was so glad when the tour came to an end.

Date of experience : September 02, 2023

Thank you for your feedback during your time spent in Spain. We aim to provide the best travel experience for our guests, and it is only through your valuable feedback that we can continue improving the standards we are known for. Our team strives to provide the most unique and enjoyable guided vacations for all our guests, and we’re saddened to read that you feel we missed the mark in this instance. We understand that an active itinerary can be tiring and that some valuable guests prefer smaller groups. We apologise that you were not well informed regarding the group size for this trip at the time of the booking. We have designed our Trafalgar tours to accommodate up to fifty-two guests on our luxury coaches, although we average forty to forty-five guests. If smaller groups are a must and a leisure itinerary is what you prefer, our sister company, Insight Vacations, has small group departures with a maximum of twenty-four and offers some selected itineraries at a leisurely pace. That said, we still hope you have taken many lasting highlights away from your time in Spain.

DO NOT RECOMMEND!!

DO NOT RECOMMEND!!! Trafalgar cancelled my trip too Santa Fe (which is understandable and accepted as their may not have been enough people booking, or COVID or whatever). The 90-100 days quoted to get a refund for the trip the company cancelled is NOT ACCEPTABLE. It has now been six weeks and Trafalgar still has my $3300. Calls to the service center take HOURS on hold. Horrible customer service. Horrible refund policy. Definitely disappointed.

Date of experience : April 13, 2022

Best of Italy

Best of Italy, Best of my trips! This trip exceeded my expectations! The tourist guide, Romeo, was a 10! The hotels were very comfortable,(a couple of them luxurious, a couple of them excellent and a couple of them very good./ Food offered pretty good. Dinner in the Tuscany Hills unbelievable. Coach very comfortable and clean. I traveled with the "other " company before, the one starts with "G", and definitely Trafalgar was the best (My second tour with them).Hopefully I can make many more tours with them.

Date of experience : September 29, 2023

Thank you for taking the time to give us feedback during your time in Italy, and it's always great to learn our frequent travellers continue to explore the world with us. We are pleased you had the opportunity to witness the breathtaking attractions in Italy and immersed yourself in Italian culture. It pleases us to learn that our Travel Director demonstrated exceptional knowledge of the destination and provided a high level of service to ensure your enjoyable experience. Our team of Travel Directors are passionate about travel, and we are happy to know that they continually strive to provide professional and outstanding service to our valuable guests. It was great to read that our coaches met your expectations and that you travelled comfortably, as this is a crucial factor in enjoying your time on the road. That said, we hope to have the opportunity to host you again in the future; in the meantime, please know that we are committed to providing the best possible experience for our guests.

Excellent experience

I have no idea what all these reviewers are complaining about. I recently returned from a Best of Scotland tour and it was the best tour I’ve ever taken. Our tour guide was exceptional. He packed so many experiences into a day we got back to our hotels exhausted each night. Our driver was the best, too. Several people had issues, the airline lost two couples’ luggage and Trafalgar sent them shopping for anything they needed on its dime. One woman fell the day she arrived in Scotland, breaking her femur and the tour guide did everything possible to make her trip successful. Most importantly, even with all the issues, no one complained and most of us signed up for all the optional experiences because we had so much fun together.

It is unfortunate that Trafalgar can no…

It is unfortunate that Trafalgar can no longer afford to supply name tags for guests. I don't know about the rest of you readers, but I am not sure how many days it is going to take me to remember 47 people's names

Date of experience : September 19, 2023

Thank you for your feedback. We regret that there may have been a miscommunication regarding name tags on our journeys. Indeed, as marked in our literature, we are trying to eliminate single-use plastics as part of our Make Travel Matter strategy. That said, we hope you have a pleasant journey with us and make many new friendships.

Trafalgar is a money scoop

Trafalgar is a money scoop, Kiss it goodbye. The trip Guides are Phenomenal, the company is DIRT. I think they are in financial trouble. Trying to get them on the phone is impossible. Have been through Europe Rome to London, Then Portugal and Spain. Quality of Excursions are poor, and cheaply done. Hotels are outside of city centers to make you dependent on them. Most provide dinners are Minimal. The Guides where Professionals and made the trips worth it. They keep this company going....they should give up!

Date of experience : August 08, 2022

i trusted these folks

i trusted these folks, had a family emergency -took emergency custody of a 9 yr old girl from drug home- tried multiple times to cancel/reschedule trip and in the end i lost trip and ALL money, Thanks Trafalgar for turning a once in a lifetime trip into a nightmare.

Date of experience : February 11, 2024

Thank you for taking the time to provide us with your review. We are glad to hear that the child is recovering well. We apologise for not meeting your expectations during your interactions and appreciate you bringing your concerns to our attention. Please email our Guest Relations Department at [email protected] with all your booking information. The team will assist you with the necessary paperwork for your travel insurance and conduct a full investigation into the booking. Thank you again for sharing your feedback.

The Scoop: What to Know About Trafalgar Tours

With 300 itineraries in 72 countries, trafalgar tours casts a wide net..

The Scoop: What to Know About EF Go Ahead Tours

Here at TourScoop, we’re all about using our real-world, real-person travel expertise—honed over decades of travel—to help travelers make great decisions about travel. Today we’re going deep on Trafalgar Tours, a tour company that’s been around for nearly a century. In this article, we’ve gathered up everything we think you might need to know to decide if Trafalgar is going to be the right tour operator for your next trip.

Trafalgar Tours is one of the grande dames of the tour world, one that has escorted five million guests on trips around the world over the last century and has a solid track record. Today, it has 300 itineraries in 72 countries. Its strength lies in its ability to deliver both standard coach tours and also small group tours and specialized tours that highlight nature, history, food, and other specific areas of interest.

TourScoop Takeaways : Trafalgar

• Countries: 72 countries on six continents
• Tour Size Average: The standard group size is about 40 guests. Trafalgar also offers Small Group Active Tours that have no more than 17 guests. 
• Tour Type: Coach

How to Book

To book a Trafalgar tour, you can go a few different routes. The easiest is to book through Trafalgar ; but you can also opt for a tour-specialist online travel agent like Travelstride , Tourhub , or TourRadar .

Credibility Check

Trafalgar has a Feefo rating of 4.6/5 and received the company’s Platinum Trusted Service Award for 2022. On TourRadar , Trafalgar has a rating of 4.5/5 and is a gold partner, meaning the brand has a high rating and is recognized to promptly respond to queries. According to Trafalgar, it has a repeat guest rating of 53% with a 97% satisfaction rate.

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The brand has won over 80 awards including Travel Weekly’s Readers’ Choice Awards and USA Today’s 10Best Tour Company. It also hosts unedited reviews from its customers on its site. 

Tour Destinations

Trafalgar offers trips to 72 countries across six continents, with over 300 itineraries . Among its most popular tour destinations are England, Italy, the Iberian Peninsula, Egypt, Ireland, Argentina, the United States, and Thailand.

Trafalgar offers both general guided vacations and special interest tours. Its special interest tours include food and wine tours such as Taste and Sound of the South , family tours including Pioneer Adventures of the Old West , religious tours such as Land of the Gods , battlefield tours including WWI and WWII Battlefields , safaris such as Wonders of Kenya , and women’s only tours in destinations such as Turkey and Egypt .

Trafalgar also offers active travel tours with options for more rigorous hiking and biking activities than the average tour. These trips include Trafalgar’s new Small Group Active Tours that include itineraries such as Yellowstone, The Tetons and Glacier National Park and California Coast Food and Wine Trail .

Tour Guides

Tour directors come onto the job with three to five years of road experience, and receive a ton of training including diversity and inclusion training, well-being training, customer service instruction, and administration. All of this is geared to help these tour guides be as professional, organized, helpful, and personable as possible.

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In addition to all that training, each year, travel directors also receive a week-long professional development program in which they are placed in the position of the guest for a week of touring and training on the ground and in the classroom. Trafalgar has travel directors who have been with the company for 30 years; the longest serving Travel Director has been with Trafalgar for 45 years .

Inclusions/Extras

Trafalgar trips include all accommodations and transportation during the trip plus most meals. Most activities are included in the itinerary, though Trafalgar also offers optional experiences for additional fees. Transfers to and from the airport are offered in the majority of overseas countries free of charge. Trafalgar can help arrange flights (not included in the base price) at the beginning and end of a trip.

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On select trips featuring Be My Guest experiences, Trafalgar includes one-of-a-kind experiences such as meeting with locals for lunch and learning about their way of life, staying in accommodations such as castles or historical hotels, or gaining early entry into bucket list attractions such as the Vatican.

Typical Travelers

The majority of Trafalgar guests are 50 and up, though on family tours children as young as five participate. Trafalgar has a robust solo travel program with free or reduced single supplement prices for tours in Europe, North and South America, Australia, and New Zealand. Travelers come from all over the world, and in recent years, post-trip guest-managed Facebook groups have cropped up, allowing guests (and their travel director) to stay in touch. 

Communication 

After booking a Trafalgar tour, guests get access to MyTrafalgar , a gated part of the Trafalgar website where guests can provide details about any dietary restrictions, upload emergency contact information, and connect with their Travel Director. About a week before the departure date, guests receive access to all travel documents for the trip plus instructions for joining a group chat with Travel Directors and other guests.

Loyalty Program

Trafalgar has switched from its former VIT loyalty program to the Global Tour Rewards program, which allows guests to collect and spend rewards across all the TTC tour companies, including Trafalgar, Insight Vacations, Luxury Gold, Costsaver, Brendan Vacations, and Contiki.

Private Options

Groups of 10 or more can work with the Trafalgar team to create customized private itineraries that cater to specific budget and interests.  

Sustainability Efforts

Trafalgar works with the TreadRight Foundation on projects focused on conserving the planet, preserving cultures throughout the world, and protecting wildlife. In 2020, Trafalgar, along with TreadRight, launched the How We Tread Right (HWTR) sustainability strategy that the brand is hoping to achieve by 2025. These goals are in line with the UN’s Global Goals and address climate change, sustainable food production, waste reduction, travel experiences, diversity and inclusion and wildlife. 

Trafalgar offers opportunities on trip for guests to work towards those sustainable goals through its MAKE TRAVEL MATTER® Experiences. These experiences are meant to leave a more positive social or environmental impact on the communities they visit.

Trafalgar (and the other TTC companies)  recently became the first global tour operator to “secure validated short and long-term net zero targets through the Science Based Target Initiative – SBTi, a partnership with CDP, the United Nations Global Compact, World Resources Institute and the World Wide Fund for Nature.”

Health and Safety Practices

Trafalgar’s teams offer always-on support and are always up to date on the latest regulations. Should any issues arise, there’s 24/7 incident response that means the Trafalgar team can and will assist and work directly with local medical support and local authorities. Trafalgar updates its health and safety practices regularly, so check the website for the latest policies.

Family Companies

Trafalgar is a part of The Travel Corporation’s family of brands, which also includes Insight Vacations , Contiki , Uniworld , and about a dozen other brands.

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Trafalgar Tours Review [2024]: Are they worth it?

If you're looking to join an all-inclusive tour for your next travels, you might have come across Trafalgar. While their tour details look good on paper, are they worth the money? Discover the details of Trafalgar tours we've found!

Traveling gets very interesting when you have somebody to show you around and tell you about a place. This is where tour groups come in! Booking a tour is an excellent option for first-time travelers or even seasoned vacationers who want a hassle-free trip.

All you need to do is sit back, relax, and enjoy the ride…

But ensuring that you're getting your money's worth is also essential.

There are so many tour companies vying for your attention and business. You might have heard of youth tours like  G-Adventures  or  Contiki , but today we'll dig into another known tour operator, Trafalgar tours.

Trafalgar Tours is one of the world's largest online tour operators. Let's take a closer look to see if their tours are worth it.

What is Trafalgar Tours?

Trafalgar Tours  is a tour company that offers guided vacations. The idea is to allow anyone to achieve their dream vacation. Trafalgar offers over 303 trips on 7 continents, and they strive to provide you with authentic experiences you cannot find elsewhere. 

From the moment you arrive at a destination to the moment you leave, a Trafalgar tour guide is with you every step of the way. This includes walking tours, transfers, and even some meals!

The World Travel and Tourism Council (WTTC) has endorsed Trafalgar Tours with the Safe Travels Stamp. Trafalgar is committed to maintaining the highest safety standards. 

What's included in Trafalgar Tours?

Trafalgar Tours offers so much variety. They cater to various interests, from food and wine lovers to history enthusiasts. And there are great options for those who want to relax by the beach. No matter what your interests are, Trafalgar Tours has a vacation package for you.

Travelers also have the option to add unique interest tours led by experts in that field. Be aware that these tours come with extra costs and daily travel. The specialty tours include perks such as behind-the-scenes access to top museums. And there's even a personal shopper option to help you find the best deals at local markets. 

Trafalgar Tours also offers many ways to customize your vacation. You can choose the type of accommodation you want, from 5-star hotels to more affordable options. And, of course, you can pick the destination that tickles your fancy! Travel solo, as a couple, or with a group. The choice is yours.

How do I make a booking with Trafalgar?

Making a booking with Trafalgar Tours is easy! You either book online or over the phone.

There are several ways to go about booking:

• By destination  - Choose your destination and travel dates, and let Trafalgar take care of the rest!
• By theme  - There are many themes to choose from, such as beach holidays, city escapes, national parks, family tours, and more.
• By group type  - Choose from an array of group types, such as solo travelers, couples, women only, or group getaways.
• By season  - Whether you want to travel in spring, summer, fall, or winter, Trafalgar has a tour for you!

Once you've decided on a tour, you can book online or give Trafalgar's customer service a call.

What you'll experience with Trafalgar

• Unique accommodation:  When you book with Trafalgar, you'll have the option to stay in one of their unique accommodations. These include stays at local wineries, castles, and even a night in an igloo!
• Dedicated tour guides:  All Trafalgar tours are led by expert local guides passionate about their destination. This means you'll get an insider's view of the places you visit and learn about the culture and history.
• Responsible travel:  As mentioned earlier, Trafalgar is committed to responsible travel. This means they offset their carbon emissions, plant trees, and support local communities.
• Transfers:  All Trafalgar guests enjoy complimentary arrival and departure transfers* by shuttle coach

Tips before going on a Trafalgar Tours!

• Bring a reusable water bottle.
• Inform the tour director of any specific dietary requirements.
• It's recommended to download the app "Tap - Find Water Anywhere" on your phone.
• Register on the Trafalgar portal before traveling
• A passport must be valid for at least six months beyond the conclusion of your trip. 

Trafalgar deals

Trafalgar offers deals by destination and type. You can easily browse their current deals and promotions by visiting their  featured deals page .

Special deals

When you sign up for the Trafalgar newsletter , you can enjoy a US$250 per couple travel credit off your first trip. [Limited time only - Up as of publication date]

Is Trafalgar tours worth it?

Now that we know a little more about what Trafalgar Tours offers, the next question is - are their tours worth it?

The short answer is yes!

Trafalgar Tours is an excellent choice if you're looking for an all-inclusive tour. Choose Trafalgar if you want someone else to take care of everything from accommodation to transfers to meals. With over 70 years of experience, they know how to create unforgettable vacations.

However, trips can get strenuous, especially with daily train travel. Discuss your interests with Trafalgar's customer service if you're looking for a more relaxed vacation. They can help you create a more customized trip that still includes all the best parts of a Trafalgar tour.

There have been reports of departure delays and itinerary changes. While this is rare, it's best to prepare yourself for the possibility. Make sure you have travel insurance and read reviews before booking anything. 

But overall, we think Trafalgar Tours is worth it! But only if you're looking for a stress-free tour that's well-organized. But if it's a more relaxed vacation you're after, consider other travel organizers like  Intrepid Travel  and  EF Go Ahead .

Our ratings: 3.6/5

• Tours in 72 countries
• All-inclusive tours
• Experienced and passionate local guides
• Committed to responsible travel
• 24-hour customer service
• Poor accommodation choice
• Frequent trip postponements
• Poor customer service support
• Failure to refund upon cancellation

All set to book your Trafalgar tour?

Now that we've answered whether Trafalgar tour's worth it, it's time to consider whether a tour is the right travel option for you. While tours like Trafalgar takes care of everything for you, planning your own trip can be so much more worth it. 

Disclosure : Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

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Has anyone taken a Trafalgar tour? Am doing resear/h that my TA doesn't seem to have time for. Looking for CA coast tour where one isnot confined to a bus for 4 to 5 hrs with only 2 15 min poddy breaks.

Customer service says that their tours stop once an hour or ecery 90 min.

Can anyone input on their tours and travel style? Thanks. Mel

Hi hannan_me1,

I noticed you ran into a technical glitch while attempting to post your question. I apologize for the inconvenience, and I'm bumping your question up so others will see it.

TA_BarbaraKD

Out of San Diego. Might find other related sites from other cities.

http://www.daytrippertours.com/about-san-diego-day-tours/

Thank you. Company has some nice trips. Regretably nothing fitting my needs in Sept / Oct (which I forgot to mention in my original post, apologies).

Trafalgar seems to be looking ,ike best fit. Just wish I could hearing from someone with first hand knowledge of their tours.

Thanks again for the day trip info.

The Trafalgar guided vacations are an excellent way to travel. They have an excellent selection of trips and destinations and their on board service and customer care is top notch. Most importantly their vacations offer insider experiences that give their guests access to the people places and culture they visit in ways that go beyond traditional "touring". Their Be My Guest experiences are amazing allowing guests to live & dine like a local by visiting with local families that exclisively host their groups into their private home, farm or restaurant for an insider view into how they live, what is special about their way of life etc. They dine with them as we'll as leave with a gift that represents the experience. It's very, very, cool. You should pick up one of their brochures and read through their itineraries. You can get one at any AAA travel agency. However, you need to understand that no company anywhere operating trips over the road across multiple states or cities will ever be set up to stop svery 90 min or so as you mention someome from customer service told you. You should go back and review that question again with whomever you got that information from. No trip would get very far or see many things for the money you spend if its set up like that and your travel agent should know that. In fact if you are doing the leg work yourself you should think about maybe getting a new TA. She makes a commission to get you what you need to make the right choice and have the best vacation experience. Good luck and go Trafalgar you won't be disappointed.

You may not have noticed that you can put a question in the search box above to find previous discussions.

Here is a whole page of previous threads talking about Trafalgar Tours.

Well the link did not work sooo go up to the box on the top of the forum that has the word SEARCH next to it and just type in Trafalgar Tours. You will find a whole page of info.

Thanks Ungaragirl. I am now booked with Trafalgar on the share basis. Will hope for the best and see how it goes.

Riff, thanks for explaining about search option. I'm newo here so appreciate all the help.

Looking for any feedback on their E European tours

My wife and I just returned from a "Trafalger 12 day Heritage" tour of Great Britain. We visited England, Wales, and Scotland. To my amazement, everything went like clockwork on the entire tour. We went by motorcoach, with restroom facilities. It was noted on the brochure that free WiFi was included on the bus, but the guide said it didn't work correctly, and they had discontinued it.

All hotels were either acceptable, or better, with some being "grand." Please bring your own wash/face cloth, as they are not available in any of the hotels in Great Britain.

The bus stopped for rest facilities every 2 hours or sooner, and ample time was given in selected locations for shopping, etc.

Our tour guide, Dan Wood, was very informative, and provided both historical information, and local color throughout the tour. He was the perfect tour companion!

Our luggage was both loaded and unloaded by hotel reps. and transfers were provided to and from the airport. We had sing-a-longs on the bus and everyone seemed to enjoy the tour. My wife and I are age 75 and 78, so if we can do it you can too! It was the perfect tour! Bob and Sandy Crawford, Indianapolis.

every tour is a bit different. Trafalgar has some relaxed pace tours that don't leave before 9 am. Most tours offer a bathroom break not less than every two hours.

That's one of the tours I was thinking about taking so can you tell me more. Was the countryside traveled beautiful, did you like the "castle" you stayed in? What didn't you like about the trip.

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APRIL SALE:   Book now and get   up to 60% off!

Best of Italy (Summer, 13 Days)

• In-depth Cultural
• Fully Guided
• Coach / Bus

Places You’ll See

• Gaze at the frescoed ceiling of the Sistine Chapel
• Feast on tortellini, parmesan, and tasty local treats
• Pass through fair Verona and admire Juliet's balcony
• Wander the streets of Florence with a gelato in hand
• Float beneath the Bridge of Sighs in watery Venice
• Explore the frozen remains of tragic Pompeii
• Introduction
• Day 1 Welcome to Rome
• Day 2 Discover Ancient Rome and the Vatican City Dive Into Culture
• Day 3 Explore the Ruins of Pompeii and Sorrento
• Day 4 Cruise to the Isle of Capri
• Day 5 Onwards to Assisi Stays With Stories
• Day 6 Venture to Verona and Venice
• Day 7 St. Mark's and More in Venice Make Travel Matter
• Day 8 On to Como and Scenic Lake Maggiore
• Day 9 Stroll around Milan Connect with Locals
• Day 10 Admire Pisa and on to Florence
• Day 11 Experience Art and Architecture in Florence
• Day 12 Treasures of San Gimignano and Return to Rome
• Day 13 Farewell Rome

Want to read it later?

Download this tour’s PDF brochure and start tour planning offline

What's Included

• Accommodation
• Additional Services

Where You'll Stay

Customer photos.

Operated by Trafalgar

Trafalgar has been hand crafting unique guided holidays for nearly 70 years. They were the first to introduce travellers to the local experience and continue today where destinations come to life through their hand-picked insider experiences. They pave the way by presenting locals who share their stories, culture, and cuisine With over 230 holidays in Europe, North, Central & South America, Australia, New Zealand and Asia Trafalgar offers new ways to travel every year. Choose between 11 travel styles created to satisfy even the most travelled individual. So whether you wish to explore in an intimate group to less visited destinations or travel with your entire family, Trafalgar offers the perfect range of tours that tailors to your needs.

Sustainability Initiatives

Reduce Carbon Emissions

Animal Welfare

Supporting Destinations

Sustainability Programs

Customer Reviews

• Overall Rating Excellent 4.6
• Itinerary Excellent 4.6
• Guide Excellent 4.9
• Transport Excellent 4.8
• Accommodation Excellent 4.4
• Food Excellent 4.3
• Tour Operator Trafalgar 4.5
• Most Recent
• Most Popular
• Highest First
• Lowest First

• JR John · September 23rd, 2022 Good trip. My only concern was how you itemize the trip overview. You say 13 days and on the 13th day you write trip ends. It might help to include DEPART on day 13. I didn'r realize and booked flights trhe next day. Had to stay another day. Trip date: September 2022
• MH Margaret · October 12th, 2021 Our tour directors/wellness coordinator, and driver were excellent, professional, well-prepared, and could handle people and logistics well. I have feedback for Trafalgar 'corporate'/'sales team.' It would be better if you disclose more clearly the... Show more Trip date: September 2021
• N Nikki · October 4th, 2021 The best of Italy tour. I have to say that the staff were wonderful. The tour itself was not what I expected. A lot of the optional experience were not an option. Even if they were on the initial tour. There were only 2 hotels on the trip that were... Show more Trip date: September 2021

Dates & Availability

Pay-by-instalments

Take advantage of our 0% interest instalment plan on selected departures. Learn More

• Upcoming departures
• August 2024
• September 2024
• October 2024
• November 2024
• December 2024
• January 2025
• February 2025
• August 2025
• September 2025
• October 2025
• November 2025
• December 2025
• January 2026
• February 2026
• Get Instant Confirmation Tuesday 7 May, 2024 Sunday 19 May, 2024 English Filling Fast Multiple Room Types $4,995 Confirm Dates
• Get Instant Confirmation Wednesday 8 May, 2024 Monday 20 May, 2024 English Filling Fast Multiple Room Types $4,995 Confirm Dates
• Get Instant Confirmation Friday 10 May, 2024 Wednesday 22 May, 2024 English Filling Fast Multiple Room Types $4,995 Confirm Dates
• Get Instant Confirmation Sunday 12 May, 2024 Friday 24 May, 2024 English Filling Fast Multiple Room Types $4,995 Confirm Dates

Space on this tour is not guaranteed. Book this tour to request your place and the operator will confirm availability.

• Get Instant Confirmation Wednesday 15 May, 2024 Monday 27 May, 2024 English Filling Fast Multiple Room Types $4,995 Confirm Dates
• Get Instant Confirmation Friday 17 May, 2024 Wednesday 29 May, 2024 English Multiple Room Types $4,995 Confirm Dates
• Tuesday 21 May, 2024 Sunday 2 Jun, 2024 English Sold Out Based on Twin $4,995 See Similar Tours For These Dates
• Get Instant Confirmation Friday 24 May, 2024 Wednesday 5 Jun, 2024 English Multiple Room Types $4,995 Confirm Dates

Frequently Asked Questions

All hotel tips, charges and local taxes are included in the tour price, and there are no hidden extra costs! Optional excursions and some dinners and lunches are not included, giving you the freedom to dine where you wish.

This tour ends after breakfast at Occidental Aurelia by Barcelo in Rome. Please be aware that the final hotel is subject to change until your final documents are released.

Day 1 of this tour is an arrivals day, which means that you can arrive at Grand Tiberio Hotel in Rome anytime during the day. Spend the rest of your day relaxing or take a leisurely stroll around the city. Please be aware that the meeting hotel is subject to change until your final documents are released.

Airport transfers are included in the tour price, however, they are only available at certain times and are subject to change until your booking is confirmed. Arrival transfers are available at 9.30 am, 12.30 pm and 3.30 pm. Departure transfers are available at 7.00 am and 9.30 am. If you arrive or depart outside of these times we can arrange a transfer for you for an additional cost once you have a confirmed booking.

The optional excursions for this tour are as below and can be booked once you are on the tour: Piazzas and Fountains of Rome. Adult Price: €33.00 Delights of Rome with Dinner. Adult Price: €49.00 Amalfi Coast and Positano. Adult Price: €43.00 Neapolitan Dinner and Dance. Adult Price: €61.00 Discover The Isle Of Capri. Adult Price: €41.00 Sorrento Farmhouse Dinner. Adult Price: €49.00 Gondolas and the Grand Canal. Adult Price: €70.00 Venice's Secrets and St. Mark's Basilica. Adult Price: €36.00 Lagoon Cruise to Burano with Food and Drinks. Adult Price: €70.00 Treasures Of Milan. Adult Price: €45.00 Discover The Borromean Islands. Adult Price: €42.00 Discover Lake Como. Adult Price: €38.00 Dinner, Wine And Music In The Tuscan Hills. Adult Price: €64.00 Michelangelo's 'David' & Accademia. Adult Price: €41.00 Please note that this list is a guideline only and all prices are subject to change.

Of course, we can! Once you have a confirmed booking on this tour, we can request additional accommodation for you with the tour operator.

This tour accepts guests between 5 and 99 years old. Please be aware that small children under 5 years of age are not allowed on this tour as there are no activities included which are suitable for infants.

As a tour booking website, TourRadar cannot organise visas for you on your behalf as the visa requirements are regularly being updated and vary for the nationality of one traveller to the next. It is for this reason that we recommend checking with your local embassy or consulate website for the latest up to date information.

This is predominantly a coach tour but it includes walking tours in each city as well. Trafalgar have advised that as long as you have a collapsible walker and you can get on and off the coach without assistance, you should be able to join the tour without a problem. However, if you feel you will need assistance when doing the walking tour we would recommend either choosing another tour or to not participate in the walking tour as the tour manager is unable to offer assistance as they need to be able to help every passenger equally throughout the tour.

All accommodations are subject to change until 4-6 weeks before the departure date. After the booking is made you will be issued your final trip documents with your specific accommodation details. That being said, this is a list of hotels that they typically stay at, but please be advised that they are subject to change: Grand Tiberio Johanna Park Cenacolo Authentic Accommodation Principe/Amadeus Barchetta Excelsior Grand Mediterraneo Occidental Aurelia by Barcelo Hopefully, this list will give you a better idea of what kind of accommodation you can expect while on tour.

Got a question about this tour?

Reach out to our travel experts.

Good to Know

• Currency € Euro Italy

As a traveller from USA, Canada, England, Australia, New Zealand, South Africa you will need an adaptor for types C, E, F, L.

• Unfortunately we cannot offer you a visa application service. Whether you need a visa or not depends on your nationality and where you wish to travel. Assuming your home country does not have a visa agreement with the country you're planning to visit, you will need to apply for a visa in advance of your scheduled departure.
• Here is an indication for which countries you might need a visa. Please contact the local embassy for help applying for visas to these places.
• For any tour departing before July 2nd, 2024 a full payment is necessary. For tours departing after July 2nd, 2024, a minimum payment of $200 is required to confirm your booking with Trafalgar. The final payment will be automatically charged to your credit card on the designated due date. The final payment of the remaining balance is required at least 65 days prior to the departure date of your tour. TourRadar never charges you a booking fee and will charge you in the stated currency.
• Some departure dates and prices may vary and Trafalgar will contact you with any discrepancies before your booking is confirmed.
• The following cards are accepted for "Trafalgar" tours: Visa, Maestro, Mastercard, American Express or PayPal. TourRadar does NOT charge you an extra fee for using any of these payment methods.
• Accessibility Some tours are not suitable for mobility-restricted traveller, however, some operators may be able to accommodate special requests. For any enquiries, you can contact our customer support team , who are ready and waiting to help you.
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Best of Switzerland

This trip not available.

• Discover Zürich and Lucerne
• Visit Bern, Chillon Castle, Montreux, Zermatt, St. Moritz, Interlaken and Brienz
• View the Chapel Bridge and Lion Monument in Lucerne, the Jungfrau and Matterhorn mountains (weather permitting), Lake Maggiore and Lake Como
• Scenic Train Ride from Tirano to Pontresina
• Connect With Locals
• Dive Into Culture

What's this trip about?

Travel themes.

• Education / Learning
• Local Immersion & Homestays

Destinations

• Switzerland

Attractions

• Historic sightseeing
• Homestays & Cultural Immersion

Popular Trips

Switzerland and Austria (2025 onward)

Splendours of Italy

Switzerland: Hidden Trails & Majestic Peaks - 2024

Winter Wonderland (Small Groups)

An Introduction to Switzerland

Welcome to the sophisticated Swiss city of Zürich - a flawless blend of fascinating heritage and modern spirit. Meet your Travel Director and fellow travellers for a Welcome Reception and orientation in this beautiful lakeside setting.

Spend the day soaking up the crisp mountain air and panoramic alpine vistas. You have a full day on your own to explore the town, or simply relax in beautiful surrounds. Consider an Optional Experience to the Klein Matterhorn for the most spectacular mountain views or explore the heritage of what was once a remote mountain village.

Departing Switzerland, we travel to the lakeside town of Baveno on Italy's Lake Maggiore. Spend the rest of the day indulging in the laid-back lakeside atmosphere or consider joining an Optional Experience to Isola Bella, one of the lake's Borromean islands, with its palazzo and exquisite gardens.

We travel through the scenic Italian countryside to the fortified town of Tirano. Here, we will board the famous Bernina Express train and wind our way through scenic landscapes en route to the stylish resort town of St. Moritz. This evening, enjoy dinner with your fellow travellers.

As our journey through the Best of Switzerland comes to an end, we bid our newfound friends a fond farewell. Find out more about your free airport transfer at trafalgar.com/freetransfers.

Want a tailor-made trip instead?

Your trip, your way, planned by an expert:.

• You choose budget, destinations, activities, transport & lodging type
• Expert designs the itinerary for you, and once approved, takes care of logistics

Dates & Availability

Check Current Availability, prices, specials with Trafalgar .

The total tour cost includes the tour price (regular or promotional) and the compulsory local payment. The promotional price is subject to change. Check directly with the operator for the latest price offer. The tour operator requires you to pay only the tour price to purchase your travel. The compulsory local payment will be paid when you join the trip. All prices are based on double, twin or triple share occupancy. Solo passengers will be accommodated in a double, twin or triple room according to availability with a passenger(s) of the same gender. Single supplement only needs to be paid if the passenger does not want to share and requests their own room. Discounts can only be applied at the time of booking and cannot be added at a later date, regardless of any changes made to the original booking.

Prices may vary due to local taxes and trip seasonality. Click "Request Info" to inquire directly with the tour operator for the final trip price.

Trafalgar Reviews & Ratings

Prarthana Aphale

Reasonable pricing and options

Rebecca Mckinnon

We were very happy with our itinerary, the coach w...

Lawrence Studd

Absolutely enjoy the overall itinerary! Very well laid out for us!

Good value for the price.

Steven Piet

Marvelous selection of activities.

Other Trafalgar Reviews

Belinda Stefl

Best of Scotland

What a wonderful trip. We saw so much. George McFall was the best host that we have ever had to date. He was so accommodating and we always felt comfortable, well in...

Scotland the adventure of a lifetime with our host George and Karl

Trafalgar had an excellent itinerary planned and we felt we really saw a whole lot of Scotland. Each adventure was new and different and quite pleasing. We loved the...

Trusted Customer

Fun trip to Italy

They take care of their people. Explains things, watches out for us.

See all Other Trafalgar reviews

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Tour operator.

At Trafalgar, we passionately believe in the power of travel to broaden the mind and build bridges between people. By sharing with you the hidden places not mentioned in guidebooks, the local people you wouldn’t otherwise meet, and the traditions you may not have experienced by yourself, we ensure that you get the ‘insider’ view, an authentic and enhanced experience you simply could not have had on your own.

It is this dedication to taking our guests beyond the obvious sights that has helped us grow over the past 65 years into one of the most trusted and successful international guided vacation/holiday companies in the world. From Europe to the United States, South America to South Africa, and with the recent addition of Asia, we pride ourselves on uncovering the hidden gems, cultural highlights and not-to-be-missed attractions of the places you visit. We’ll help you delve deep into the heart of each city and capture the true essence of each new destination.

We are committed to establishing lasting relationships with our guests by exceeding their expectations the first time and every time, through consistently outstanding quality of service, experience and value.

We're proud to be the most globally awarded guided travel company. Every year, we win some of the most prestigious travel accolades around the world – from the Travel Globes to the Agents' Choice Awards. We've collected 46 major travel awards over the last five years alone, as well as the Gold Trusted Merchant Award from independent reviews provider Feefo.

Tweets by TrafalgarTalk

About the company:

As the world’s most awarded and loved travel company, Trafalgar unlocks the best of the world for every traveller. From the iconic sites to breaking bread with locals at private Be My Guest experiences, guests can be assured of a dream holiday without the stress of 'what ifs'. Committed to Make Travel Matter, Trafalgar aims to make a positive impact on locals, communities and wildlife visited, and the planet we call home. With tried and tested tours, created by local travel experts in destination and enjoyed by more than 5million happy guests, Trafalgar’s proud to be recognised by its Feefo Platinum Trusted Service Award.

Trafalgar is part of the family-owned and run The Travel Corporation (TTC), driven by service for over one hundred years.

Associations

About Travelstride

Find your perfect trip, travel confidently, accommodation.

• 1 Be My Guest
• 1 Farewell Dinner
• 1 Welcome Reception
• 8 Breakfasts
• All hotel tips, charges and local taxes
• All porterage and restaurant gratuities
• An expert Travel Director and professional Driver
• Audio headsets for flexible sightseeing
• Breakfast daily and up to half of your evening meals
• Cherry-picked hotels, all tried and trusted
• Luxury air-conditioned coach with Wi-Fi in most countries or alternative transportation (such as rail journeys)
• Must-see sightseeing and surprise extras
• Optional Experiences and free time
• Train from Tirano to Pontresina

Become a member

• Save up to $700 per person
• Access members-only specials
• Personalize trip recommendations

Walking the Valais Matterhorn Region - Premium

Play & Pause: Epic European 2024

Switzerland in 8 days - Enchanting Alps & Glacier Scenic Railway - Exoticca Group Charm

Swiss Delight

European Experience (2024)

Tour companies, things to do, itineraries.

Betchart Expeditions

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Location & Hours

Suggest an edit

17050 Montebello Rd

Cupertino, CA 95014

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164 reviews

I saw the shocking and unacceptable racist behavior exhibited by the owner towards the indigenous people in the areas she visited. She openly displayed disrespectful and discriminatory attitudes towards the indigenous communities encountered. From derogatory remarks to outright dismissive behavior, it was deeply unsettling to witness such blatant racism in action. I'm deeply concerned about the impact it has on the indigenous people living in those areas. I expect a level of respect and cultural sensitivity. I urge potential customers to reconsider supporting this business until meaningful steps are taken to address and rectify this issue. Racism has no place in the world of expeditions or anywhere else, and it's crucial that we hold businesses accountable for their actions. In conclusion, my experience with [Owner's Name]'s expedition business was deeply disappointing due to the racist behavior towards the indigenous people. I hope that by sharing my experience, others will think twice before supporting a business that perpetuates such harmful attitudes..

The owner is fighting people and telling them to leave the area in Mexico(Durango)

Entitled racist staff. Y'all always disrespect locals and lie on getting a permit for private use of public space ? Y'all just submitted a petition to use a public space for private event. As someone with dual citizenship I'm ashamed to have people like this in California out of all places. Also your face book is set to no comments but I'm sure folks here can report it too https://www.facebook.com/betchartexpeditions?mibextid=dGKdO6 I hope karma gets ya

Fire Tanya Deyoung The behavior displayed by your employee Tanyua Deyoung is completely unacceptable. Let's stand together against racism, disrespect, and abuse.

Taunya DeYoung was so disrespectful during the ellipse. Here are from links from TikTok. https://www.tiktok.com/t/ZTLDVaPTP/ https://www.tiktok.com/t/ZTLDVSxLH/

Their "tour guide" Taunya, was so disrespectful to the locals in Mexico during the eclipse that I would never book with a company that employs, supports, or endorses the disrespect of a host country. Her entitled, rude, condescending display was absolutely Disgusting, a complete embarrassment to all Americans. Taunya-who rudely interrupted a child being interviewed about the eclipse by yelling (in English) in her face, spoke embarrassingly bad Spanish (think Peggy Hill) to the person doing the interview, and was a national embarrassment to Americans everywhere. It's a pity no one told her to go back where she came from, bc it definitely would have been called for.

Taunya. The "tour guide" in Mexico

If you want to witness racism, this is your company. Every tour includes a racist host who will abuse the locals and create a situation in which the guests feel like jerks, need to defend and apologize to the locals, and want to find a different method to get home so theyre not sitting in a bus or van full of disrespectful racists. What fun! Watch as your guide screams at local children. Or enjoy our Karens humiliate themselves on local news. You too can be involved in the horrific behavior of our guides as you stand behind them with this face contemplating how to get a refund. And of course, we have fully non refundable "adventures" even after our guides traumatize children!

Fire Taunya. Terrible behavior in a different country. https://www.tiktok.com/t/ZTLDVs29E/ https://www.tiktok.com/t/ZTLDVs29E/ https://www.tiktok.com/t/ZTLDVs29E/ https://www.tiktok.com/t/ZTLDVs29E/ https://www.tiktok.com/t/ZTLDVs29E/ https://www.tiktok.com/t/ZTLDVs29E/

I never done a review where I don't have direct experience before but this is disgusting Manager Taunya DeYoung behaviors needs to be addressed and known to public. She travel to Mexico, claim public space private and bully a little girl!!! She is an embarrassment to the whole US and human race tbh.

As a company, you should publicly apologize for sending a racist like Taunya Deyoung to Durango, Mexico, where she proceeded to yell at a little girl and mock a reporter. A company who offers expositions to foreign countries like Mexico, needs to carefully vet their employees and ensure that said employees are respectful of the people and land that they are visiting. Sending an entitled, arrogant, and delusional employee who feels she is above Mexicans while in Mexico reflects poorly upon your company AND its values. When you send employees like Taunya Deyoung to foreign countries like Mexico and don't publicly apologize and fire the aforementioned employee, you are stating that you condone those actions and that you stand by such racism.

Taunya Deyoung, the racist employee who went to Durango and yelled at a little girl and mocked a reporter.

I was personally there and witnessed Taunya, she was being a racist towards the locals in Mexico. please do not support a company that employs or endorses the disrespect of a host country. Her entitlement and racist display was absolutely disgusting, a complete embarrassment to your company. Taunya interrupted a CHILD being interviewed by yelling in her face, yelled embarrassingly bad Spanish in a demeaning way. It's a pity no one told her to go back where she came from. It would've been well deserved.

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14 Day European Tour of Germany, Poland, Hungary, Austria and Czech Republic

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A jam-packed Bohemian trip showcasing the stories of central Europe. Learn about its colorful folklore and the tragedies of war as you visit the heart of Old Town Kraków, slice through the Carpathians and see all the highlights of Prague, Budapest and Vienna.

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Explore Berlin, Warsaw, Kraków, Budapest, Vienna and Prague with a Local Specialist

Visit the Berlin TV Tower, Poznań, the former concentration camp at Auschwitz, St. Mary's Church and the Cloth Hall in Kraków, Győr, Tábor, St. Vitus Cathedral and the Old Town Square of Prague

View the famous Reichstag and Tiergarten in Berlin, Kraków Cathedral and Wawel Royal Castle in Kraków and the Castle District in Budapest

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On occasion, hotels of similar standard and location may be utilized.

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Our not-for-profit, the TreadRight Foundation, invests in nature-based solutions to address climate change.

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