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Is trip.com legit? - Bargain Travel Forum

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So I'm browsing for hotels and found one I've been eyeing offered at trip.com for about 30% lower than Booking and Agoda. That doesn't seem too good to be true, but I've also never used this site. Anyone with any experience with trip.com?

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https://www.tripadvisor.com/ShowTopic-g1-i12290-k11091854-Anyone_used_trip_com-Bargain_Travel.html

For those that want to read the long form the following is my experience with them.

I bought a couple of air tickets Calgary-Shanghai, through Trip.com. They showed up on the Tripadvisor flight search, and were twenty five percent lower than anyone else. I immediately bought one ticket, really wanting two tickets but it could have been my mistake. Then trying to buy a second ticket (for my wife), did the everything the same as before but at the very end was told it was sold out.

So I went online chat with them, and asked them, asking for a second ticket or a refund. The rep sent me a weblink, the same one I booked my first ticket with. I told him it was the same and said sold out at the end, but I tried to buy the second ticket as before on this link, and did get a second ticket for my wife. By this time the online rep had hung up the chat.

Upon closer inspection, however, the second air ticket for my wife was for a different departure time on the same day from Calgary, and meant she was on a different flight to Shanghai from San Francisco, arriving 12 hours later on a different day (the return flight was the same). So I immediately went back online chat, and asked the rep to change both to the same flight or cancel both tickets, and it was so soon that the flight booking didn't even show up on her computer. When it eventually showed up, she said that I couldn't cancel without paying 90% of the ticket price for some booking fee. She said sorry this was the airlines booking policy. I asked to just change the departure flight of either ticket to match the other, or else refund them both, that airlines normally had a 24 refund policy. She said no. I said could you please ask a supervisor. The following is the supervisor's return e-mail.

Dear VICTOR (Account: D254041****),

I tried to call you but was transferred to voice mail. So I am writing to you about the questions you mentioned on chat regarding Flight Booking. 5374325469.

First of all, you mentioned Mark gave you the link which caused the second flight . I checked the link and the link he sent to you is the online search page on which many flight packages are listed. This link does not indicate only one specific flight . And after the link was sent to you , you answered,” Yes I did all the fill in the blanks up till the end when it said flight sold out." When Mark wanted more details from you, there was no reply from you. So the window was closed. And When you book the ticket online, the flight details are listed on each page.

Secondly, when you started chat with Victoria, the ticket was not issued but was paid successfully. The booking status was in processing. When Victoria was confirming the booking details with you for booking security, the ticket was issued successfully. Please kindly noted that even if the ticket is not issued after we verify the booking detail with you, we apply the free cancellation but cannot guarantee. So now according to your booking policy, this ticket is non-refundable and unchangeable.

Now Booking 5374325469 and 5374077873 are still kept. If you have question, welcome to contact us.

Best regards,

I didn't quite know what to make of that. So I contacted both Air Canada and United Airlines by phone, the airlines on the tickets, and BOTH SAID THEY HAVE A 24 HOUR FULL CANCELLATION POLICY, but that the foreign booking companies formed their own rules. Very lucky for me, the United Airlines phone representative (Connie, and a big thank you if you read this), changed the departure flight of my wife to match my own.

I am an overseas Chinese, but so glad to be living in North America. Thanks, again, to United Airlines.

Not one regular on Trip Advisor would recommend booking anything through TA, and there are much better search engines for flights than TA. A search engine merely searches the net for you and then presents the results, and you chose the cheapest option without doing any further research first.

I never ticked any such thing. Check the site.

Nor was there any notification on ther site of such a policy, ie non-cancellable or refundable.

I just used it and am having buyer's remorse. I booked a room and had to give my credit card but it's not "booked" until you get a confirmation email that can take up to 12-hours later (at least my email said it could take that long, but it only took about 10 minutes). The check-in time they listed wasn't until 7 PM when I accepted the terms but when I received the confirmation, there was a 3:00 check-in. If trip.com is not able to book it, you won't be charged. However, once you give them your credit card and they book it, your money is gone.

Be careful on the late check-ins because you will not be able to use the hotel's amenities until you check-in since you didn't book through the hotel's website. So basically you have to be watchful of the check-in time (because it can be later than a normal check-in time) and not need it right away because you pay and then wait to see if it's accepted.

I did check the site. For hotels, after you make your selection to book, comes the page where you enter your personal information. There's a red BOOK button to go on. Immediately under that button, almost touching it, is "By submitting this booking you agree to the Terms and Conditions & Privacy Policy ." with a link to the Terms & Conditions and the Privacy Policy.

The site does not treat me any different from you, so you did indeed tick it.

I can't know about notification of cancellation policy, because that's different for different hotels, but I see that it appears beside each of the possible room selections under "Policies."

Now, I agree there is no notice in the T&C or otherwise about fares being non-refundable, but it is naive to imagine that a cheapo site can do anything to offer a cheap fare but sell the cheapest available fare, which is always, including direct through the airline , non-refundable. In fact, the complete lack of information about cancels and refunds would put me off using them at all. So I take the uninformative T&C to, in fact, be highly informative in terms of whether I would use this site, which I would not, but imagining that their Asian base is why they behave as they do and contrasting that with "western" practices is absurd. Look around this forum at the many "western" travel sites with tons of complaints of the same kind.

Hence my belief that people who don't have a pretty solid grasp of the travel industry shouldn't let some web site make their decisions for them and should book direct with suppliers where the supplier web site makes them make knowing choices.

one of the conditions was that the ticket would not be issued straight away after booking, but within 72 hours of the flight departure. To get your ticket immediately was almost double the price.

once everything was paid, i received a payment confirmation to my email and held my breath waiting for the ticket to be issued within the week.

Pleasantly surprised to find that after 3 hours, the ticket was issued complete with a Virgin booking number. i looked up the flight on the Virgin website and was relieved to find it on their system, with correct details and everything.

i was nervous as trip.com doesnt have any published reviews and reading bad reviews on tripadvisor didnt help. the four star rating on skyscanner.com is a bit annoying as i cant find a way to see what other users experience was like and their recommendations. skyscanner shouldn't show the star rating if they cant back it up with a review system similar to what tripadvisor has.

if you choose to use trip.com, sign up for an account as all your ticketing info is held there, and get the app. it was an easy and quick method to book a cheap flight , especially with a deal that couldnt be missed.

i found the booking terms and conditions to be very clear. they have a booking and price guarantee if the airline has a change, however if you change your mind or cancel your flight , thats when it becomes non-negotiable and there is no refund.

I just ran AKL/MEL through SkyScanner, selected a Virgin, and booking with Virgin direct was $1 cheaper than trip.com. Why insert a third party between yourself and the supplier?

I would not choose to trip.com, and I certainly wouldn't want to add the complication of a third party and pay more for he privilege.

I booked, received a confirmation and a week later received a phone call asking my nationality, which is American. Half an hour later they called back to tell me only Chinese people may book and my reservation has to be cancelled, if I agreed within 3 hours they would refund me in full. I accepted as I saw no real option. I called trip.com to ask for an explanation which they are investigating. I provided a phone number and address from America, it was clear where I was from. This is fraud.

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InsureMyTrip Travel Insurance Review 2024

Affiliate links for the products on this page are from partners that compensate us (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate insurance products to write unbiased product reviews.

Founded in 2000, InsureMyTrip.com is the first major travel insurance comparison site to hit the market. The company has served over 4 million customers and works with some of the industry's top-rated insurers to help connect travelers find the right coverage. Here's a closer look at what you need to know before using its comparison tools.

• Check mark icon A check mark. It indicates a confirmation of your intended interaction. Connects customers to a range of the most popular travel insurance providers
• Check mark icon A check mark. It indicates a confirmation of your intended interaction. Site prioritizes travel insurance providers by customer reviews
• con icon Two crossed lines that form an 'X'. Site does not facilitate claims filing
• con icon Two crossed lines that form an 'X'. InsureMyTrip customer service is limited
• con icon Two crossed lines that form an 'X'. Company does not provide its own travel insurance packages

InsureMyTrip Travel Insurance Review: Types of Policies Offered

InsureMyTrip is a travel insurance broker, which means it works slightly differently than your standard insurance provider. Rather than providing policies and underwriting specific claims, InsureMyTrip lets you compare policies from some of the industry's best travel insurance companies to select the best coverage for your needs. Then its site helps you complete your application and buy travel insurance .

While using the site, you'll be able to compare various medical, evacuation, Schengen visa, accidental death, and vacation rental insurance policies from 21 popular insurance companies. In addition, you can also receive quotes on group plans for ten or more travelers and annual plans if you intend to go on more than one trip this year.

Don't mistake InsureMyTrip's comprehensive options for a complicated shopping experience. Reviewers on TrustPilot described straightforward quoting for travel insurance in minutes.

Patricia Golden wrote, "We have used InsureMyTrip.com at least three times in the past several years. We have had nothing but great experiences. As I am not a spring chicken or a computer whiz, I found the site very user-friendly."

Reseller Ratings reviewer SparklingAntelope-49288 wrote, "Quick, concise, and easy travelers insurance."

When you need help, another Reseller Rating reviewer, LuckyMongoose-58535, wrote, "I have spoken to two different customer service representatives for two different trips. Both women were friendly, knowledgeable, and helpful."

Additional coverage options from InsureMyTrip

Since InsureMyTrip is an insurance broker, any policy-specific riders or additional travel insurance coverage options you select will be administered to you by a third-party provider. However, regardless of which travel insurance provider you choose, InsureMyTrip offers a series of guarantees for more confidence in your selection.

Best Plans Guarantee

First, InsureMyTrip's Best Plans Guarantee ensures that only plans with multiple positive ratings and reviews are shown to its consumers. The company provides a forum to allow past customers to share their experiences with specific providers. The insurance providers get a grace period to collect enough reviews. After the grace period expires, the site's offerings are filtered based on the feedback received, with the highest-rated plans receiving the highest ratings. In short, you're free to choose your travel insurance, but InsureMyTrip's site prioritizes the companies consistently performing well, making it easier to find travel insurance companies you'll love.

Price Guarantee

All travel insurance is regulated state by state. So as InsureMyTrip points out on its website, offering discounts on these products is illegal. With that in mind, the company promises to show you the lowest prices while remaining legally compliant, meaning you won't find a (legal) lower price anywhere else.

Money Back Guarantee

You can cancel your InsureMyTrip travel insurance plan during your review period and get your money back if you're unhappy. However, there are a few caveats to this one. First, the company clearly states that each cancellation and refund policy differs by the provider, and you'll likely be subject to those terms. In addition, some providers may charge an administrative fee, which is typically not eligible for a refund.

InsureMyTrip Travel Insurance Cost

The cost of travel insurance can vary widely depending on several factors, including the trip destination, trip duration, trip cost, the age of the travelers, the provider, the plan chosen, and any additional coverage options selected.

The average travel insurance plan costs 4-8% of your total trip cost. Like your flight tickets, hotels, etc., prices fluctuate depending on your location, time of year, and more. The best way to compare the average cost of travel insurance for your plans is by comparing quotes online.

How to File a Claim with InsureMyTrip

You'll need to work directly with your insurance provider if you have to file a claim. However, InsureMyTrip makes it easy to access the correct contact information and claims forms.

You can find your provider's information by navigating to the "File a Claim" page on InsureMyTrip.com . Then, select your insurance provider and policy from the drop-down menu.

Typically, InsureMyTrip will provide each insurer's phone number, emergency contact line, and mailing address. When available, it also lists email addresses and URLs for claims forms.

Is InsureMyTrip right for you? Compare InsureMyTrip against popular travel insurance options below. 

InsureMyTrip vs. Allianz Travel Insurance

InsureMyTrip InsureMyTrip.com and Allianz travel insurance offer comprehensive emergency medical and annual travel insurance plans. That said, if you're looking for more specialized types of insurance, you'll likely have to choose one company over the other. For example, InsureMyTrip connects customers to cruise-specific insurance providers. As an insurer, Allianz provides its own rental car insurance plans.

The most significant difference for many customers is the contact. In short, if you have to file a claim, you contact Allianz for Allianz's claims. If you buy through InsureMyTrip, the site provides contact information if you have an issue with your purchase or need to file a claim. But it does not offer direct services. The great part about InsureMyTrip is its wide range of partnerships allows it to provide a broader range of coverage options. Buyers seeking travel insurance for seniors may be more attracted to Allianz's simple product selection.

Allianz Travel Insurance Review

InsureMyTrip vs. AIG Travel Insurance

Travel Guard insurance focuses on offering three levels of comprehensive insurance. In short, the company has created packages instead of breaking them down into individual parts. It also provides annual travel insurance and a "Pack 'N Go Plan." Customers traveling soon who do not need trip cancellation coverage may save money with Pack 'N Go.

Travel Guard may be the way to go if you want comprehensive coverage rather than singular services like emergency medical and vacation rental insurance. Many travelers like the comprehensiveness of Travel Guard plans and the ease of purchase. InsureMyTrip, on the other hand, appeals to travelers who want a to customize travel coverage to meet specific needs.

AIG Travel Insurance Review

InsureMyTrip vs. World Nomads Travel Insurance

World Nomads insurance offers two comprehensive travel insurance plans. The "Standard Plan" covers overseas medical, insures your belongings, and offers pre-trip cancellation. It also provides the "Explorer Plan," which expands to trip delay, baggage delay, and accidental death coverage with higher coverage limits. However, what truly sets World Nomads apart is its coverage specific to sports gear, terrorist attacks, and more.

To that end, World Nomads may be a good option if you're planning on tandem skydiving or traveling to a riskier location. Its online claims service and policy management options also make it convenient for the digital nomad. On the other hand, buyers taking a more standard vacation who want to customize coverage may prefer InsureMyTrip. At this time, World Nomads also doesn't offer annual or group plans. InsureMyTrip offers both through its travel insurance partners.

World Nomads Travel Insurance Review

InsureMyTrip vs. Credit Card Travel Insurance

Many credit cards with travel insurance include it as a free cardholder benefit, which may lead you to wonder if you even need to invest in supplemental travel insurance. Unfortunately, there's no one-size-fits-all answer to this question. It often depends on the exact types of travel insurance offered by your card and the imposed coverage limits.

For example, let's say you have a card offering baggage delay coverage, trip accident insurance, and rental car insurance. In that case, it may make sense to buy a standalone trip cancellation policy if you're worried about the possibility of having to postpone your trip at the last minute. Similarly, if your card's coverage limits cap out at $10,000 and your trip costs $20,000, consider buying additional insurance coverage. Many travelers purchase extended medical and dental coverage, particularly when traveling internationally. The low prices of many travel insurance packages make it easier to get coverage for baggage delays, cancel for any reason, and more at the same time.

Best Credit Cards with Travel Insurance

Why You Should Trust Us: How We Reviewed InsureMyTrip

While reviewing InsureMyTrip, we looked at its insurance partners and ran comparisons against other top travel insurance providers within the industry. In particular, we looked at the available plan options, including possible add-ons, claim limits, coverages, exclusions, and typical policy costs.

Selecting the right policy for you and your co-travelers is about choosing a policy with the right type of coverage and sufficient coverage limits. It should also fit comfortably into your budget and allow you to submit a claim quickly. You can read more about how we rate travel insurance products here .

InsureMyTrip FAQs

Yes, InsureMyTrip is a reputable travel insurance comparison tool. It has been in the market for over 20 years and has served millions of customers.

That said, it's essential to understand InsureMyTrip is not a travel insurance provider. It does not offer policies or underwrite claims. Instead, it is a marketplace that will help you compare travel insurance plans from other companies to ensure you select the best match for your needs. In addition, its filtering based on customer service ratings simplifies the process of providing a positive experience if you need to file a claim or contact customer service for your travel insurance company.

If you have questions about the policies shown on InsureMyTrip.com's website, you can contact its customer service team by phone at 800-487-4722 or 401-773-9300.

For existing customers, the company also offer online policy cancellation request and policy change request forms.

Ultimately, there is no such thing as the best travel insurance companies , only the policy most closely suited to your unique travel needs. However, since InsureMyTrip makes it easy to compare policies from various popular travel insurance providers, the website will help you find your perfect match.

Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer. Read our editorial standards .

Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.

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My name is Yash. Me and my father are planning a European vacation for the whole family. We came across a holiday package on makemytrip.com. It seems pretty organised and systematic but we're unsure whether MMT is reliable for a European vacation. Please let me know your views

I am agree with Mr. Prasad if you are looking package from UAE to Europe then better to use local agent. You may check website of Thomas Cook / SOTC , they are better and well organized agencies.

Few days back, I was reading poor experiences with Makemytrip traveler. I think booking with local agent is better than booking with agents abroad.

There are both Positive and Negative reviews of MMT, but honestly when it comes to services, then the services offered by MMT is very poor infact their customer care is worse

For International Locations It's better to check different travel Portals before final booking. There are lots of OTAs like Makemy Trip, Yatra, Via, Thomas Cook etc. Check the options always better before any final decision.

Seriously go with your local travel agent / SOTC or thomas cook.

They might charge little bit more as compared to MMT but you wont face any probelm in your trip.

This topic has been closed to new posts due to inactivity.

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• MakeMyTrip introduces 'Trip Guarantee' option for train travellers

Trip Guarantee, is designed to help passengers discover and book last-minute alternate travel and financing options in case the train ticket remains unconfirmed before chart preparation.

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• Updated On Jul 15, 2021 at 01:57 PM IST

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MakeMyTrip has a rating of 1.78 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MakeMyTrip most frequently mention customer service, next day, and bad experience problems. MakeMyTrip ranks 234th among Travel Search Engine sites.

• Service 173
• Shipping 120
• Returns 134
• Quality 158

This company responds to reviews on average within 12 days

What reviewers want you to know

Positive highlights.

No positive highlights yet

Critical highlights

• I am shocked, truly a worst customer service and very bad company.
• Everyone is a scammer, a liar beginning with the customer care to airline team named renuka to your travel consultant!

“My personal experience with MakeMyTrip.”

I had a fantastic experience using MakeMyTrip for my recent travel plans. The website user-friendly interface made it easy to search for flights and hotels, and the wide range of options gave me flexibility in choosing the best deals. The booking process was smooth, and I appreciated the timely notifications and updates about my trip. Overall very good experience with MakeMyTrip.

“The worst service!”

MakeMy Trip is the worst site as they list hotels which are dangerous to health of the customers as these hotels are infested with mould and very dirty. The bathrooms are unuseable. Made a complaint to the customer service and they came back with an insult offer of Rs. 200 for next booking. Told them will never use them.

Reviews (497)

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We apologize for the inconvenience you faced. Please provide your booking details on "[email protected]", and we will investigate and address this issue promptly, ensuring a resolution that meets your expectations. Your feedback is valuable to us. Thanks

We sincerely apologize for the inconvenience you've encountered. We take your feedback seriously and are committed to investigating and resolving the issue promptly. Kindly share your booking details on "[email protected]" for investigation. Thanks

We regret for the inconvenience. Let us get this checked for you. Your satisfaction is our priority. Thanks

We regret the inconvenience faced during your stay. We're investigating the discrepancy and will ensure a swift resolution. Your satisfaction is our priority, and we appreciate your patience. Kindly provide more details on "[email protected]" about your issue, and we'll investigate and work to resolve it. Thanks

We regret the inconvenince caused. This is not the service standard we aim for, we'll investigate and work to resolve it. Thanks

Hi, We regret to hear about the difficulties you've encountered with your refund. We have received your email & reverted you with the refund status. We believe your query has been answered. If you have any additional questions or require further assistance, please do not hesitate to contact us at "[email protected]".We are here to help and will do our utmost to resolve this matter to your satisfaction. Thanks

We apologize for the inconvenience you've faced with your refund. Please share your booking details on "[email protected]", and we will investigate and expedite the resolution, ensuring you receive the remaining refund promptly. Your feedback is valuable, and we aim to make it right.Thanks

Makemytrip is cheating by taking payment and then confirming booking has failed. refund would take 3-14 days and their service centre does not answer calls and keeps you waiting for nearly an hour. and then when you complete the online complaint form, you get a message “oops we are facing some difficulties”. but still nobody calls you even though they have a faulty system. my question is all over the world online booking works like this. you go online and search for your flight schedule. when you find the right one, you select “book” and then you are informed that you have a temporary booking and now you can make your payment. you are then taken to a payment page and you enter your credit card or other information and your payment goes through and then subsequently you get your eticket. but the makemytrip system is this: (1) you select the flight schedule and then select book (2) you are taken to the payment page and you give your credit card information and your payment goes through (3) then for some unknown reason, if you get a message that your booking is not confirmed and your payment will be refunded, then starts the nightmare (4) you call up the number given online and nobody answers for over an hour. (5) you call again and again and you go through the circle of options but nobody comes online. (6) so you get frustrated and go to the complaints page. you complete all your details and select submit and lo and behold, you get the dreaded message “…oops we are facing some difficulties…” and your complaint does not go through. this is the horror story about makemytrip. what are your options? do you make another booking, again make a payment and hope your booking is successful? can you take that chance? what if you get the same message? so, then how do you travel? has any government agency or law enforcement looked into this scam of makemytrip.com? Makemytrip is cheating by taking payment and then confirming booking has failed. refund would take 3-14 days and their service centre does not answer calls and keeps you waiting for nearly an hour. and then when you complete the online complaint form, you get a message “oops we are facing some difficulties”. but still nobody calls you even though they have a faulty system. my question is all over the world online booking works like this. you go online and search for your flight schedule. when you find the right one, you select “book” and then you are informed that you have a temporary booking and now you can make your payment. you are then taken to a payment page and you enter your credit card or other information and your payment goes through and then subsequently you get your eticket. but the makemytrip system is this: (1) you select the flight schedule and then select book (2) you are taken to the payment page and you give your credit card information and your payment goes through (3) then for some unknown reason, if you get a message that your booking is not confirmed and your payment will be refunded, then starts the nightmare (4) you call up the number given online and nobody answers for over an hour. (5) you call again and again and you go through the circle of options but nobody comes online. (6) so you get frustrated and go to the complaints page. you complete all your details and select submit and lo and behold, you get the dreaded message “…oops we are facing some difficulties…” and your complaint does not go through. this is the horror story about makemytrip. what are your options? do you make another booking, again make a payment and hope your booking is successful? can you take that chance? what if you get the same message? so, then how do you travel? has any government agency or law enforcement looked into this scam of makemytrip.com?

MakeMyTrip work on the policy of debiting your credit card BEFORE your actual travel or hotel booking. So in actual fact you are paying in advance. When you arrive at a hotel and you are not happy because MMT has inaccurately rated the hotel or the service you receive is not as per the stipulated quality advertised online, then unfortunately the horrific wild goose chase for a refund begins... You quite rightly state the problems of not getting through to them telephonically, or not receiving email responses of substance from them. What you will get instead is automated email responses from several different staff informing you of the high volume of queries they receive and that someone will contact you within 24 hours. This of course does not happen and so you find yourself spending hours on attempts to get a proper response from someone who can actually help you to retrieve your money. It is quite a sad state of affairs. Their service is shocking across the board. This is why they have such high volumes of queries which they cannot cope with. Hundreds of people are dissatisfied with their service. So to answer your question honestly from my own personal experience, I would say STAY AWAY from MMT. They are quick to take your money and they debit your card before your trip or stay so you are bound to them. Then they compel you to follow this inefficient process of getting a refund. To frustrate you even further they do not answer their phones, or they put you on hold and dont come back with a satisfactory answer, or they dont reply to your emails, etc. The worst is when they insist on giving you Future Travel Vouchers and no cash refunds forcing you to make another trip or booking through them. MMT is like getting caught in a spider's web... I will certainly not rebook with them knowing all their tricks! Stay away...

I want to visit ajmer what r. the charges for for room we r 5 people and two children can we stay in one room how much will it cost me I want to visit ajmer what r. the charges for for room we r 5 people and two children can we stay in one room how much will it cost me

Kindly visit our website/app "https://www.makemytrip.com/hotels/" for new bookings. Hotel policies vary, with some offering family rooms while others may not. Thanks

How do i escalate my issue to s senior management of makemytrip? How do i escalate my issue to s senior management of makemytrip?

It is better you raise a request through make my trip website if you had any recent booking with them. Simply log on to their website - go to my trip section and then select the booking id and press on need help/connect. You can also write at [email protected]. They do connect pretty fast.

Hi, do you have an email id for your customer care department? if so, can you provide it? Hi, do you have an email id for your customer care department? if so, can you provide it?

Write at [email protected] MMT team do respond on this id and assist.

Do you have an email id in makemytrip.com for customer care? Do you have an email id in makemytrip.com for customer care?

Yes. I could get the e mail id from website as "[email protected]".

If a flight got cancelled does makemytrip helps ? If a flight got cancelled does makemytrip helps ?

No help no guidance Only a chat bot with 10 preset questions and preset replies

Is cancellation/ changing ticket in makemytrip is very difficult ? Is cancellation/ changing ticket in makemytrip is very difficult ?

Its not difficult, but in the name of policy they charge you a huge penalty. And under the title of refund, u will get only CHILLARS.

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TRIP O DEAL Travelsees - The same issue happened to me on my Mumbai to Varanasi flight from PNR. Booking details are not available with Spice Jet. They are scamming people for money. I got a cancellation on WhatsApp, and then I tried reaching out to Tripo Deal, which LAXMI JHA said to contact Spice Jet, so I did, and my PNR doesn't exist in their data, nor does my name. The money was already deducted. Now trip-o-deal says talk to Spice Jet, but what will they do when my data is not there? These guys are scammers. Please tell everyone and share these things on social media. I'M MAKING A WHOLE VIDEO on this scam

ITS A FRAUD COMPANY TODAY I HAVE BOOKED TICKET FROM CHANDIGARH TO MUMBAI BUT PNR NOT AVAILABE AT AIRLINE WEBSITE

Trip o deal is a fraud company . I booked 3 tickets from Darbhanga to Ahmedabad costing aprroximately 30,000 rs. They told PNR is not generated and amount will be refunded within 3-5 days .... Now they are not picking up calls, neither mail reply nothing... TOD00429209

I Got Confused after reading the reviews ,However my experience is quite good . I received call immediately after booking and executive had explained him regarding non refundable , non cancellation . Thanks Tripo Deal for best price and hassle free booking .

Why don't u pik my calls frauds airindia Cannot recognise ticket I'd or pnr given by you frauds cheaters liars call me

TripODeal is a FRAUD Company. They have taken money for booking, (Surat Kolkata on 13March 2022). Money debited from my bank. They refunded it after 10 days (26 March22) but again taken it out (without any endorsement from me) on 5th April, 22. My warning letter (email) to them ([PROTECTED]@travelsees.com) dated 05May22 remain un-replied. I alert all online user be aware,, this is a SHADOW company !!!!

My tripodeal booking id is #TOD00214922 I have to travel from Ahmedabad to Mumbai on 23rd May 2022, in Go air but go air customer care told me that Name updation is pending from booking partner. Booked ticket on 17th May 2022 and PNR provided was given to 5 persons. Customer care phone is also busy pls help

Dear All, Please confirm, how much time you will take to refund my amount as SpiceJet return my amount on 9th Jan 2022 and after so many follow up with your team thereafter you accept that its technically a mistake and you will receive the amount 10-15 working days, now 23 days passed & still we have struggled with your team to refund my amount. I failed to understand your refund policy is rocket science and you have forced me to lodge a complaint against spice jet and your company for mental and economical harassment from January 22 onwards I m struggling for my refund. Now please confirm the date & time to refund my amount as this is my last mail and assure you if we have not received any response from your end today itself tomorrow we have lodged a complaint against you.

I had booked the ticket with TripODeal but had good experience 1. Ticket was booked on 20th April but got confirmation with airlines on date of travel. It was little concern for me as were looking on feedback but as customer care staff mentioned, got confirmation the date of travel 2. Agree, customer care phone all the time busy and no reply on email 3. While booking it was not mentioned ticket is non-refundable 4. Flight time was also not correct when had booking Overall - travel was smooth with few improvments as mentioned above

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Cleartrip   Reviews

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Reviews 1.2.

1,358 total

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I have booked a ticket on 15.04.2024…

I have booked a ticket on 15.04.2024 for and the payment is also debited. But still waiting for the PNR and e-ticket. I contacted many time to the Duabai Clear Trip office and always I am getting the same answer that I will be contacted soon. Not at all telling me what is the exact reason. Waiting for PNR for four days is ridiculous. I have decided that not to use Clear trip any more.

Date of experience : April 18, 2024

High convenience fee charged but worst customer service

Fraud company which charges more convenience fee but never responds to the queries regarding the booking. Customer care is so careless and unanswered on Twitter and on emails. Worst experience and not recommended for sure.

Date of experience : April 08, 2024

While booking it shows unsuccessful…

While booking it shows unsuccessful booking and amount will be refunded, after some times cleartrip sent ticket copy by the time booked the ticket through other agent. I couldn't take the screen shot of the error msg. When contacted the customer care, they are saying full amount they cant refund because i dont have proof. What kind of Worst service. Stopped using this Clearing Trapping service

Date of experience : April 01, 2024

Dont book from here

I booked ticket from this platform BOM to HKG . due to issues with airline the airline marked me noshow. this people first place told me they will try to get refund and also told me that you ll get refund after deducting insureance and panelty . now today this people are saying no refund applicable.

Date of experience : April 02, 2024

Do not use this app it's of no use and they will not address your problems

The bus I booked from the app dropped me at stop way further from my original stop more than an hour away. Where I complaint to the customer care and asked them for my refund of the auto they said they couldn't as the bus driver said I got off at an earlier stop on my own which did not as when they asked me to get off the bus I told them that wasn't my stop and enquired twice but even then they rudely asked me to get off. So whomsoever are planning on using clear trip please don't rather choose ease my trip or some other app as this people are useless

Date of experience : March 26, 2024

Reply from Cleartrip

Hi, we sincerely apologize for the unpleasant experience. Let us know your booking Trip ID so that we can investigate and assist you.

Scamers alert!!!!!

Scamers alert!!!!! They made me book tickets twice and canceled my tickets and blocked my money. When you call them they blame airlines. I was on call for 3hrs with no resolution from muskan, Sanket and Anis. They are openly conning people and the company is not taking any accountability for it. This company is a sh** show.

Date of experience : April 03, 2024

Cleartrip is a cheater

Cleartrip is a cheater, I booked 3 ticket through it and selected all free seat in a row but these cheater changed my seat and I have to pay for all 3 seats. Please avoid booking through cleartrip.

Our flight is cancelled and no…

Our flight is cancelled and no information shared to us.we went to airport and returned back.they is no communication properly and don't go for clear trip

Dear Uma, we sincerely apologize for the unpleasant experience. Kindly provide us with your booking Trip ID so that we can assist you

If I could I would give no star

If I could I would give no star. I clearly choose my departure. Somehow, I got another departure assigned at the last minute without me noticing it. Right after receiving the confirmation, I checked and noticed the mistake. They charged me the insurance payment plus another penalty within 2 minutes of receiving the confirmation. Not right.

Date of experience : March 21, 2024

Dear Nushin - We are sorry to hear about your experience. We request you to provide us with your Trip ID so that we can assist you further on this case.

they don't know the money value of…

they don't know the money value of customer who books the tickets and they had cheated my amount Rs. 3500/- due to mistakes done by clear trip team. It is harden money cheapted by clear trip. Simple saying that System is not updated the reschedule request but amount deducted.

Date of experience : March 18, 2024

Dear Srinivasan K - We are sorry to hear this, don't worry we are here to help! Kindly provide us with your booking Trip ID so that we can arrange a call back from the team.

Fraud company

Fraud company Guys please don’t purchase any services through clear trip , I had a very bad experience from clear trip, I purchase ticket from Cleartrip and amount is deducted from my bank, but they said the purchase didn’t happened. Then they send me the ticket after my traveling date. They were not ready to refund the money even the error was happend from their end 🤨🤨🤨😠😠😠

Date of experience : February 29, 2024

Dear Valued Customer - We truly regret the inconvenience caused to you. Please provide us your Trip ID so that we can connect and assist you.

This is a very fraudulent company

This is a very fraudulent company. Please do not buy any tickets from this clear tip. You will lose money. It is a big cheating company. They do not give any proper assistance. Also, they do not refund the money properly. Please do not book your ticket by cleartrip.

Date of experience : March 12, 2024

We sincerely apologize for the unpleasant experience. Kindly provide us with your booking Trip ID so that we can assist you

This company is fraudulent so it's best…

This company is fraudulent so it's best to avoid them and protect your money. It's not recommended to use their booking services as they have a tendency to deduct amount without any explanation. They even deducted my money without any cause despite the fact that the airlines had refunded my full amount.

Date of experience : February 12, 2024

Hey Tahir, we do regret the inconvenience. Please share your contact details and someone from our team will contact you.

CLEARTRIP REFUND SCAM

They are running a scam business openly. I have been waiting for my Refund for almost 2 months now. They gave me excuses that Airline is not approving the Refund request. I checked with Airline and they told me that CLEARTRIP has never send them Cancellation Request regarding my Air Tickets. I called Cleartrip ppl again and again they said the same LIE. I would request everyone to avoid making any payments on CLEARTRIP or any of their related websites. I am also going to take legal action against this FAKE Business and will ensure they will be closed asap.

Date of experience : February 02, 2024

Dear Kapil, we apologize for any inconvenience caused. Kindly provide us with your booking Trip ID so that we may discuss the refund policy you are not satisfied with.

Worst experience ever

Worst experience ever, they didn't refund my money of my flight tickets and today is over more than 15days they didn't even reply or contact for my refund status. They are just only refuse customers and not satisfied them properly . It's my request that if anyone wants to take service with cleartrip please think once !!! My total refund amount is over 25,472/- But they didn't refund my money not yet!!!!!

Date of experience : November 29, 2023

Hi Dev, we sincerely apologize for the unpleasant experience. Kindly provide us with your booking Trip ID so that we can assist you

Their site has been crashing for days…

Their site has been crashing for days and customer service tells you to try in a different device. Canceling Mastercard Travel World card now as it's required to book with them to get one of the perks. Terrible service.

Date of experience : February 08, 2024

Hey, we do regret the inconvenience. Please share us your contact details and someone from our team will contact you.

Not getting Full refunds from Cleartrip

I booked flights in early february for travel to Kochi and Back. The airlines cancelled the flights. As per policy I am supposed to get the full refund. But Cleartrip has not refunded the full amount. I am unable to contact them as their number +91959533333 does not function and I am unable to send anyone in the organization email. Very Sad how the organization treats customers.

Date of experience : February 08, 2023

Sriman Naarayan S - We truly regret the inconvenience. Could you please share your Trip Id , we’ll arrange a call back for you.

Uncooperative Company

I made a booking on the 19th 9 pm for my father, who is 87 years old and in a wheelchair. Clear air was not willing to change the flight by one day after 2 hours of booking even after the airlines were willing to cooperate. The customer service will not be in line with the website. The website showed no charge to change flight ticket while customer service asked for 10,000 inr. I spoke with two customer service members, Ankit and Khusboo and they were both not willing to help.

Date of experience : January 19, 2024

Dear naman, we are sorry to hear this, don't worry we are here to help! Kindly provide us with your booking Trip ID so that we can arrange a call back immediately.

Cleartrip ❌ Fraud company ✅

Trip id -24013092036 Case id - 19789908 Cleartrip is now Thief company,not travel agency. They are now literally looting their customers. They ask me to pay 12587, but gives me receipt of rs. 7887. When I asked about this difference. They are just saying sir we are checking from last 7 days. Cheap & chor company. They does not deserve even a single star on this trusted reviews portal. When I posted a above review earlier, they just replied that we call you & you didn't answer call.. totally liar. Chor company. This is the way of their earnings.

Dear Asiya, We sincerely apologize for the unpleasant experience. As per our records, we can see that the correct invoice has been shared with you.

Bad customer support

I booked a flight through flexifly. It is the first time I am using flexifly to reschedule flight. I had to pay Rs.4400 additionally. However they promised me 3550 refund after ticket is done which itself is not completely fine (why should I pay 850 extra even when new flight fares are lower than previous one). Then I received a link from godigit to give them my ifsc code and acc number. No explanation for what purpose (I assume for processing refund). When I call customer care for queries, no one is available and call drops automatically. Why should I provide bank details, it could easily be a fraud.

Date of experience : September 15, 2022