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BCD Travel strengthens Asia-Pacific operations with formal launch of wholly owned service center in Sri Lanka

September, 25, 2023 -->

Global travel management company (TMC) BCD Travel has achieved a significant milestone by expanding its market presence and global footprint with a new wholly owned Asia-Pacific Service Center (ASC) in Colombo.

Located at Level 15, One Galle Face Office Tower, the new ASC aims to drive a new era of expertise and sustainable growth in the region for clients, the company and the community. As a talent and technology hub, the ASC comprises a team of 225 members, offering round-the-clock support to ensure efficient program deployment for clients in Australia, Hong Kong, and Singapore. The service center also extends assistance to global clients and to travelers worldwide, providing front-line services during respective out-of-office hours in their regions.

“Our ongoing global growth strategy relies on investments that benefit our clients, our employees and our corporate culture,” said Greg O'Neil, President, Asia Pacific, Middle East, Africa and Global Network, BCD Travel. “We are proud to create sustainable development opportunities for new talent as we support our customers’ evolving needs.”

With a mission to help people and companies travel smart and achieve more, BCD offers a comprehensive range of travel-related services and is ranked the world’s second-largest global TMC. Today, BCD serves clients in over 170 countries and employs more than 13,000 personnel, with clients that include 25% of Fortune 500 companies.

The ASC is the latest addition to the company’s portfolio in a multi-year series of investments. Sri Lanka was selected as the home for the ASC for the resilience and tenacity demonstrated by its people, innate culture of service and ease of conducting business. Further, owing to its close connections with Sri Lanka, BCD possesses a deep understanding of the local market dynamics and benefits from access to an abundant pool of skilled talent and favorable market economics. These factors combined have made the country an ideal and strategic location for the new service center.

The ASC operation is led by Pradeep Kumar, Executive Director, BCD Travel Asia-Pacific Service Centre, and his local leadership team. The company expects the ASC to be one of its largest operations in APAC by the end of 2023, with an expanded employee base of 300 by 2024.

“The new Service Center in Sri Lanka reinforces BCD Travel's strategic position in the Asia-Pacific market by enhancing services in a region where business travel demand is growing,” said Kumar. “It also allows us to leverage our robust technology infrastructure and reflects our commitment to aligning resources to deliver exceptional travel solutions to clients across the region.”

Since 2018, BCD’s presence in Sri Lanka has been through their long-time global network partner. In establishing a wholly owned operation in Sri Lanka in 2023, the new center reflects the company's long-term sustainable operating strategy for growth and investment in the region and ability to offer extraordinary value for businesses. BCD is also the first global TMC to join the Sri Lanka Board of Investment. demonstrating its contribution to the local economy, skill enhancement and job creation.

“Sri Lanka is a country brimming with potential to become a hub for service-driven industries, and we believe the ASC to be an absolute game changer within our global business landscape, said Dinuka Sumithrarachchi, Director, Operations, BCD Travel Asia-Pacific Service Centre. “Our diverse and talented workforce sets exceptional service standards that harness the natural warmth and hospitality of our people. We are confident the ASC will prove to be a groundbreaking initiative showcasing the country’s capabilities on the global stage.”

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BCD Travel expands to SL with new wholly-owned service centre

Wednesday, 27 September 2023 00:30 -     - {{hitsCtrl.values.hits}}

BCD Travel Asia-Pacific, Middle East, Africa and Global Network President Greg O’Neil

BCD Group BCD Travel CEO and President Stephan Baars

BCD ASC Executive Director Pradeep Kumar

BCD Travel ASC Director of Operations Dinuka Sumithrarachchi

 BCD Travel Sri Lanka workspace

By Divya Thotawatte BCD Travel, the global travel management (TMC) company, has recently expanded to Sri Lanka with a new wholly-owned Asia-Pacific Service Centre (ASC) in Colombo with expectations to create more career opportunities by promoting the country’s name in the arena of business tourism. The service centre was set up early this year at Level 15 of the One Galle Face Office Tower and currently provides employment for 225 local members. The employees offer round-the-clock support to ensure efficient program deployment for clients in Australia, Hong Kong and Singapore. The ASC also extends assistance to corporate travellers worldwide, providing front-line services during respective out-of-office hours in different destinations. Explaining the work done by the company, BCD Group BCD Travel CEO and President Stephan Baars said: “Our mission as BCD Travel is to help people, companies, and corporations travel around the world. We are not a leisure company, but a corporate travel company. We optimise travel for big corporations around the world. For many industries, corporate travel is the engine behind them. Enabling corporate travel means enabling companies to meet new clients to open new markets and to be there for their customers as well.” He noted that corporate travel was essential for most economies of the world. BCD Travel, therefore, serves bigger corporations rather than leisure or private trips. The services done by the TMC includes air tickets, hotels, car rentals, 24/7 support at their service centres, visa and passport services, meetings and incentives trips, etc. “We have what we call the traveller experience. We are putting the traveller in the middle of our service. We make sure the traveller is safe wherever they go. We make sure the traveller gets information on the country before he travels such as the rules of the country, the needs and procedures for travelling to that country. We take the human factor in the middle of what we are doing,” Baars explained.  Why Sri Lanka? Sri Lanka is a resilient country and it is full of opportunity, said BCD Travel Asia-Pacific, Middle East, Africa and Global Network President Greg O’Neil “This country is known for its culture. It is the home of the warmest service talent. Travel and hospitality are at the heart of everything that happens in Sri Lanka. Whether it be hotels, unexplored sites or restaurants, the humbleness, the duty of care and welcome are what we have always experienced. We wanted our customers to experience that too.” He said that when the clients of BCD Travel experience the duty of care and hospitality of Sri Lankan service centre employees, the country would be recognised for it. Therefore, there were also training programs within the company as a further investment on the service talent of Sri Lanka. However, as much as it was an opportunity, there was also a risk, added O’Neil. The risk was that while Sri Lanka was new to corporate travel management, the work of BCD Travel in Sri Lanka might attract other rival businesses to the country, which would benefit the country but also a threat to the organisation. Additionally, the people with skills were leaving the country to work overseas. Therefore, it was necessary to also perceive an opportunity within it and create a sustainable model that would attract people back to the country. One of the main goals of the sustainability model was the selection of the Shangri-La Office Tower to establish the service centre. “At this stage, this is the safest location from the entirety of Colombo with the mall security, the parking security, the office security, etc. It was vital that we presented a single area that we could transport people to, that they would feel safe in and where we could bring our global customers to and provide opportunities in this market,” he explained. Moreover, BCD Travel also aims to work together with the Government as they invest and expand the business in the country. So far, the Government has been of great help in establishing the centre in Sri Lanka, O’Neil said. BCD ASC Executive Director Pradeep Kumar said that in building the wholly-owned service centre in Colombo, the company focused on creating a workspace that was full of opportunity for the employees. “We want to bring the opportunity into Sri Lanka, we want to set up an organisation that allows people the access to global opportunities that they would only have if they go overseas.” The main focus areas regarding the ASC workspace include– creating a competitive remuneration structure, creating an interesting learning environment, creating an environment that embraces cultural diversity, the well-being of the employees, and creating leaders. Benefits for employees include healthcare, transportation and employee engagement, training etc. BCD Travel ASC Director of Operations Dinuka Sumithrarachchi said: “The concept of a TMC is fairly new to Sri Lanka. But BCD Travel is here now and in the process of establishing our presence and our brand name. It is an opportunity for Sri Lanka to showcase its talent and our capacity to take Sri Lanka’s brand to the global stage and become a global service leader. Sri Lanka will benefit in more than one way through this initiative.”

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BCD Travel strengthens Asia-Pacific operations by adding Colombo

• Sep 13, 2023
• With the launch of wholly owned Asia-Pacific Service Center

 ‘BCD Travel’, one of the leading corporate travel management companies (TMC) in the world, based in Utrecht, Netherlands, has achieved a milestone by expanding its market presence and global footprint with a new wholly owned Asia-Pacific Service Center (ASC) in Colombo. This is their fifth Global Service Center in the world after Barcelona, Costa Rica, Poland and India.

Asia-Pacific Service Center in Colombo comes under the Asia-Pacific Headquarters in Singapore. Located at Level 15, One Galle Face Office Tower offering round-the-clock support to ensure efficient programme deployment for clients in Australia, Hong Kong, and Singapore the new ASC already has 230 high paying employees and this number is expected to increase to 300 next year. The service center also extends assistance to global clients and to travellers worldwide, providing front-line services during respective out-of-office hours in their regions.

‘Our ongoing global growth strategy relies on investments that benefit our clients, our employees and our corporate culture,’ said Greg O'Neil, President, Asia Pacific, Middle East, Africa and Global Network, BCD Travel. ‘We are proud to create sustainable development opportunities for new talent as we support our customers’ evolving needs.’

With a mission to help people and companies travel smart and achieve more, BCD offers a comprehensive range of travel-related services and is ranked the world’s second-largest global TMC. Today, BCD serves clients in over 170 countries and employs more than 13,000 personnel, with clients that include 25% of Fortune 500 companies.

The ASC is the latest addition to the company’s portfolio in a multi-year series of investments. Sri Lanka was selected as the home for the ASC for the resilience and tenacity demonstrated by its people, innate culture of service and ease of conducting business. Further, owing to its close connections with Sri Lanka, BCD possesses a deep understanding of the local market dynamics and benefits from access to an abundant pool of skilled talent and favorable market economics. These factors combined have made the country an ideal and strategic location for the new service center.

The ASC operation is led by Pradeep Kumar, Executive Director, BCD Travel Asia-Pacific Service Centre, and his local leadership team. The company expects the ASC to be one of its largest operations in APAC by the end of 2023, with an expanded employee base of 300 by 2024.

‘The new Service Center in Sri Lanka reinforces BCD Travel's strategic position in the Asia-Pacific market by enhancing services in a region where business travel demand is growing,” said Kumar. “It also allows us to leverage our robust technology infrastructure and reflects our commitment to aligning resources to deliver exceptional travel solutions to clients across the region.’

Since 2018, BCD’s presence in Sri Lanka has been through their long-time global network partner. In establishing a wholly owned operation in Sri Lanka in 2023, the new center reflects the company's long-term sustainable operating strategy for growth and investment in the region and ability to offer extraordinary value for businesses. BCD is also the first global TMC to join the Sri Lanka Board of Investment. Demonstrating its contribution to the local economy, skill enhancement and job creation.

‘Sri Lanka is a country brimming with potential to become a hub for service-driven industries, and we believe the ASC to be an absolute game changer within our global business landscape, said Dinuka Sumithrarachchi, Director, Operations, BCD Travel Asia-Pacific Service Centre.

‘Our diverse and talented workforce sets exceptional service standards that harness the natural warmth and hospitality of our people. We are confident the ASC will prove to be a groundbreaking initiative showcasing the country’s capabilities on the global stage.’

BCD Group is a market leader in the travel industry. The privately owned company was founded in 1975 by John Fentener van Vlissingen from The Netherlands and consists of BCD Travel, its subsidiaries BCD Meetings & Events and Advito, and Park ‘N Fly. For more information, visit www.bcdgroup.com.

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BCD Travel strengthens Asia-Pacific operations with formal launch of wholly owned service center in Sri Lanka

Located at Level 15, One Galle Face Office Tower, the new ASC aims to drive a new era of expertise and sustainable growth in the region for clients, the company and the community. As a talent and technology hub, the ASC comprises a team of 225 members, offering round-the-clock support to ensure efficient program deployment for clients in Australia, Hong Kong, and Singapore. The service center also extends assistance to global clients and to travelers worldwide, providing front-line services during respective out-of-office hours in their regions.

“Our ongoing global growth strategy relies on investments that benefit our clients, our employees and our corporate culture,” said Greg O'Neil, President, Asia Pacific, Middle East, Africa and Global Network, BCD Travel. “We are proud to create sustainable development opportunities for new talent as we support our customers’ evolving needs.”

The ASC is the latest addition to the company’s portfolio in a multi-year series of investments. Sri Lanka was selected as the home for the ASC for the resilience and tenacity demonstrated by its people, innate culture of service and ease of conducting business. Further, owing to its close connections with Sri Lanka, BCD possesses a deep understanding of the local market dynamics and benefits from access to an abundant pool of skilled talent and favorable market economics. These factors combined have made the country an ideal and strategic location for the new service center.

“The new Service Center in Sri Lanka reinforces BCD Travel's strategic position in the Asia-Pacific market by enhancing services in a region where business travel demand is growing,” said Kumar. “It also allows us to leverage our robust technology infrastructure and reflects our commitment to aligning resources to deliver exceptional travel solutions to clients across the region.”

Since 2018, BCD’s presence in Sri Lanka has been through their long-time global network partner. In establishing a wholly owned operation in Sri Lanka in 2023, the new center reflects the company's long-term sustainable operating strategy for growth and investment in the region and ability to offer extraordinary value for businesses. BCD is also the first global TMC to join the Sri Lanka Board of Investment. demonstrating its contribution to the local economy, skill enhancement and job creation.

“Sri Lanka is a country brimming with potential to become a hub for service-driven industries, and we believe the ASC to be an absolute game changer within our global business landscape, said Dinuka Sumithrarachchi, Director, Operations, BCD Travel Asia-Pacific Service Centre. “Our diverse and talented workforce sets exceptional service standards that harness the natural warmth and hospitality of our people. We are confident the ASC will prove to be a groundbreaking initiative showcasing the country’s capabilities on the global stage.”

About BCD Travel

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 13,000 dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. For more information, visit www.bcdtravel.com .

About BCD Group

BCD Group is a market leader in the travel industry. The privately owned company was founded in 1975 by John Fentener van Vlissingen and consists of BCD Travel, its subsidiaries BCD Meetings & Events and Advito, and Park ‘N Fly. For more information, visit www.bcdgroup.com.

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One Galle-face mall

One Galleface is a modern mall complex in the City of Colombo, Where you can find many shops with international brands.

One galle face shopping complex Colombo, Sri Lanka is one of the most popular shopping malls in the country. It is located in the heart of the city and is home to many high-end shops and brands. The mall also has a wide range of facilities, making it a great place to shop, eat and relax.

location of the One galle face shopping mall

The One galle face shopping mall is located in Colombo, Sri Lanka. It is situated in the heart of the city, making it easily accessible for both locals and tourists alike. The mall offers a variety of shops and restaurants, as well as a cinema and a bowling alley. There is also a children’s play area and a number of ATMs on site. The mall is open from 9am to 9pm every day.

shops and brands in one galle face shopping mall

Some of the notable shops and brands in One Galle Face include:

-Athilco: A lifestyle store that sells apparel, accessories, and home decor items.

-Cotton On: An Australian fashion retailer that sells casual wear for men, women, and children.

-H&M: A popular fashion retailer from Sweden that offers trend-driven clothing for men, women, and children.

-Zara: A Spanish fashion retailer that offers stylish and chic clothing for men, women, and children.

Facilities in One galle face shopping mall

The One Galle Face shopping mall has a number of facilities that make it a convenient and enjoyable place to shop. These include an ATM, a food court, a pharmacy, and a children’s play area. The ATM is located on the ground floor near the entrance to the mall, making it easy to get cash when needed. The food court is located on the second floor and offers a variety of cuisines, including Chinese, Indian, and Western food. The pharmacy is located on the third floor and offers a range of medicines and health products. The children’s play area is located on the fourth floor and has a number of games and activities to keep kids entertained.

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Elektrostal , Moscow Oblast, Russia

To travellers who hit the road once a week or month, complaining about travel burnout seems completely unjustified. After all, from the outside, business trips look glamorous and are often seen as a privilege. And don’t get us wrong, it is all these things, but it is also gruelling, and many long-term travellers do get burnt out by the lifestyle.

The World Health Organization globally recognises burnout as an “occupational phenomenon” resulting from chronic workplace stress. Numerous international studies link burnout to factors like excessive workloads, lack of work-life balance, poor workplace culture, and lack of support. Travel burnout is the same as regular burnout – anxiety, exhaustion, irritation, depression, and homesickness – are just some of the mental symptoms of travel burnout.

Top causes of travel burnout

We’ve gathered key insights from years of experience to help business travellers combat workplace fatigue and avoid occupational burnout. Try to avoid:

• Travelling too fast: This is the top contender for travel burnout. If your itinerary has you jetting from one city or country to another back-to-back, you may be ticking all the boxes, but you will end up exhausted.
• Too much of the same: While there is comfort in travelling to the same city and staying at the same hotel, the monotony can drain your energy and enthusiasm for your trip. It’s a bit like getting “churched out” when travelling across Europe.
• Illness: Let’s face it, when you are sick, there is no place like home. While exploring exciting new cuisines is fun, exotic meals may not always agree with your constitution.
• Jetlag: If you travel fast, you may not have enough time to adjust to multiple time zones and may experience jetlag. It can take a few days to re-adjust and adapt to your environment.

Mitigating the misery of traveller fatigue

• Find your place: There are some destinations that you just feel more at home in than others. Try to schedule trips to the cities or countries where you feel comfortable so that the stay is more manageable.
• Schedule Downtime: Our experts highly recommend tagging on a rest day either before or after your business obligations for improved wellness. It’s about slowing down a little and taking the time just to breathe.
• Get Moving: It’s no secret that physical activity reduces stress levels. Our consultants will guide you with respect to accommodation choices that include a gym or are within walking distance of safe trails so that travellers can easily prioritise physical exercise.
• Bring Comforts: Frequent travellers benefit from bringing a little bit of home with them. Pack items like cosy loungewear that you’d wear in the privacy of your own home, and include some of your favourite snacks (as long as they’re not on the list of banned items for your destination).
• Stay Hydrated: It’s easy to become dehydrated on long-haul flights and when travelling between different climates and environments. Make an effort to drink more water to improve hydration and combat fatigue.
• Get Quality Sleep: Prioritise getting enough rest by booking accommodation that promotes quality sleep, such as hotels with comfortable beds, blackout curtains, and soundproofing. Consider travel pillows, earplugs, and eye masks to enhance your sleep experience, especially during long-haul flights.
• Choose Healthy Meals: While indulging in local cuisine is part of the experience, be mindful of balancing it with healthy meals as well. Find local eateries that offer healthy, fresh food options and that offer travellers a unique taste experience.
• Utilise Travel Lounges: As a Rennies BCD client, you’ll gain access to our extensive network of travel lounge partners worldwide. Those lengthy layovers no longer have to be a drain. Instead, unwind in the relaxing confines of an airport lounge. Indulge in complimentary snacks and refreshments, take a rejuvenating shower, or simply sink into a plush sofa for some shuteye.

At Rennies BCD Travel, we understand the importance of work-life balance for our clients. Together, we can help you combat traveller fatigue and ensure you return home feeling refreshed rather than drained. For personalised travel planning assistance, get in touch with our dedicated team today.

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