Check-in for your cruise

Let's get you on holiday! Check-in and start planning your perfect getaway.

Upgrade your room

Booked a room but have since saved up enough to splash out some more? Easily upgrade your room type.

Book your shore tours

Really get to explore the destinations you visit with a Shore Tour and make the most of your holiday.

Welcome to Cruise Control

This is where you check-in, manage and personalise your cruise experience.

Due to scheduled maintenance, our booking engine is currently down. During this time you will be unable to access your booking. Please come back after 10pm AEDT. We apologise for any inconvenience.

Having trouble signing in? Take a look at our troubleshooting guide here .

You are using an outdated browser. Please upgrade your browser to improve your experience.

Welcome to P&O Cruises. This website presents a main menu on the left hand side from where you can browse our cruises, and a toolbar menu at the top page with search, live chat, support, and profile settings.

  • Skip to side menu (Press enter)
  • Skip to toolbar menu (Press enter)
  • Skip to content (Press enter)
  • Pacific Encounter®

Meet Pacific Encounter! 

Pacific Encounter showcases many of our favourite features as well as a range of new ones that you are sure to love.

Splurge and book a suite or mini-suite and along with a host of great benefits, select rooms will gain access to Byron Beach Club, our new private retreat with pool, spas and comfy seating, located on the top deck of the ship. Enjoy expansive views along with pure relaxation and a superior level of service for dining reservations, shore tours, embarkation and disembarkation. Guests will love the relaxed breakfast at Angelo’s as well as the healthy options from the Byron Beach menu throughout the day.

Experience what Australian celebrity chef, Luke Mangan, has to offer at Luke’s Bar & Grill. Be sure to enjoy an elegant cocktail at Luke's Bar, prior to dining. If you’re feeling more casual,  check out Luke’s Burger Bar for al fresco burgers or try P&O Pizzeria for some delicious pizza options. Both easily found poolside on Deck 14.

The Lobby, located on deck 5 is our favourite new hang out place, from morning to night. It is the perfect place to sit and watch the (ship’s) world go by. Choose from three fabulous bars for your favourite drink, a snack, a quick lunch, or a cheese platter. We’re sure the Lobby will also be your favourite new hangout place. If you’re in the mood for something more lively head to Altitude, our nightclub on Deck 18.

Familiar favourites include Waterfront, Angelo’s and Dragon Lady or go casual in The Pantry.  Check out the new P&O Trattoria on Level 7.  Serving rustic, family-friendly Italian fare and freshly cooked pizza, P&O Trattoria offers a warm, relaxed atmosphere where fantastic food, good wine and wonderful service come together. Head to the child-free Oasis for a cocktail and a perfect view of the ship’s wake or the chilled-out vibe in the Ocean Bar, or for a true pub experience, head to Encounter Hotel.

At night, choose from live entertainment and lively signature P&O production shows including, Blanc de Blanc, a feast for the senses.

Families will love the dedicated indoor/outdoor family area with a pool, family focussed fun, games, parties and activities. Plus our fabulous Twin Racer Waterslides will be coming to Pacific Encounter on 23 March 2023.

On Pacific Encounter, there are more spaces to explore, more places to relax and more things to do.

We can't wait to welcome you onboard!

Disclaimer: Onboard offerings are subject to change. Charges apply for some activities, venues and menu items. 400 Gradi and Gradi Pronto to be replaced by P&O Trattoria and P&O Pizzeria respectively, from September 2023.

View Pacific Encounter Deck Plan View Accommodation Guide

2,600 guests, lower berths

12 guests decks

108,865 gross tonnage

Waterslides

Twin Racer Waterslides coming 23 March 2023

Upcoming Cruises on Pacific Encounter:

  • Pacific Adventure®
  • Pacific Explorer®

logo

Pacific Encounter review: All you need to know

We didn’t know what to expect on Pacific Encounter as we were on one of the ship’s early sailings. There were no detailed Pacific Encounter reviews or information on any of the Pacific Encounter cabins, including the new Byron Beach Club suites , apart from what was on the P&O Pacific Encounter page on the P&O Cruises website. We also hadn’t sailed on Pacific Adventure yet. While we normally like to plan ahead, in some ways this made us look forward to the cruise even more. We couldn’t wait to get onboard to see what Pacific Encounter was like for ourselves!

Byron Beach Club pool loungers

Our trip began with a magical mystery tour to the Brisbane International Cruise Terminal . It’s like getting lost in an industrial estate that is still under construction with the occasional signpost saying you are almost there. Exiting the dusty backblocks near a waste management site, we arrived at the shiny new terminal and more importantly Pacific Encounter.

There’s no public transport at the Brisbane International Cruise Terminal so plan for a taxi, Uber or transfer if you aren’t able to drive out there yourself. If you are, the carparks at the terminal aren’t huge so book ahead or you might not get a spot. If you want to stay overnight at a hotel that’s (reasonably) close to the terminal, you’ll find some suggestions here .

The ship, like the terminal, is new or almost new with Pacific Encounter looking fresh from multi-million dollar refurbishment and a name change from Star Princess. Brisbane is the home port for Pacific Encounter which cruises from here on a year-round basis. When we arrived at the terminal, the bag drop and processing was very orderly and quick so the terminal does work well.

Pacific Encounter Atrium

Download the P&O App and complete your required online paperwork before boarding as this needs to be shown at check-in and when you get on the ship. My app was a little hinky at first and kept disconnecting but once I got it working, it was great. In hindsight, it would have been better if we had printed out our paperwork as a backup instead of just relying on the app.

Pacific Encounter deck plan and finding your way around

We found the Pacific Encounter deck plan easy to follow. For anyone who had been on Star Princess, it would be even easier. Entering on Deck 5, we were greeted with The Lobby lounge and a glittering atrium that extended up to Decks 6 and 7. This area is designed to impress and it succeeds. Also located in this area is the important Avalon Café for morning coffee and the two bars, Lilly’s and Charlie’s.

This is the first area of the ship where you get to see the refurbished public areas that were re-engineered into all-new venues from the ship’s Princess days with all of the ship’s lounges, restaurants, and bars getting a full makeover. Also located on Deck 5 is the main restaurant called the Waterfront, a small library with novels you can borrow while you’re onboard, and the Destination Lounge which has seating but no views.

Ocean Bar

Before venturing any further, we went to our cabin located on Deck 9 where we found our cabin keys in the document holder next to our door. This was different to our last P&O cruise when we were handed our keys at check in. Our cabin was a mini suite with access to the Byron Beach Club, a new “suite retreat” on P&O’s two newest ships. The cabin was a nice size and had new carpet, linens and soft furnishings but the furniture and bathroom hadn’t changed from ship’s Star Princess days.

Also included in our room due to the Byron Beach Club was a basket of fruit, some fresh canapes and two large bottles of water. A welcome letter that listed all the Byron Beach Club inclusions like bathrobes, Byron Beach Club flip flops (to take home), access to Angelo’s restaurant for breakfast and daily snacks was also in our room. Our key card was coded for the Club entry on deck 16.

Some important safety procedures have also changed concerning mandatory life jackets and lifeboat drills. The procedure now is to watch the demonstration of putting on the life jacket on the TV in your cabin and then proceed to your muster station. Look at the back of your cabin door to find out where to go. The muster stations are staffed from the time you get onboard until sailaway so you can proceed there at your leisure to have your name checked off (don’t bring your life jacket). Watch the video and go sooner rather than later as it gets busier later in the day as more people get on board.

Muster Station at Encounter Hotel

Our next stop after getting our muster station checked off was heading back to Deck 6 and the Dragon Lady restaurant. The reason you will want to go to Dragon Lady is not for the food at this point but to get your restaurant bookings made or reconfirmed. You can also book restaurants via the P&O app. Stationed at the Dragon Lady restaurant are 4-6 staff with a computer to assist in booking specialty and non-specialty restaurants for your cruise. Byron Beach Club guests get priority bookings but in our experience it’s always good to get restaurant bookings done early on any ship.

Pacific Encounter had plenty of choices for dining onboard with many free venues like the Waterfront Restaurant, and buffet called The Pantry that is similar to a food court plus free specialties like Angelo’s Italian and Dragon Lady for Asian fusion. Extra cost restaurants include Luke Mangan’s Salt Bar & Grill,  400 Gradi by Johnny Di Francesco and Shell and Bones which is located adjacent to The Pantry (this restaurant wasn’t open for dinner on our sailing). Quick eats at a charge are also available on the pool deck at Luke’s Burger Bar and Gradi Pronto plus cones and more at New Zealand Ice Cream.

Pacific Encounter Luke's Bar & Grill

Coffee lovers can head the Avalon Café or New Zealand Ice Cream for their daily early morning hit but have patience as even with multiple machines and good baristas, you do have lots of caffeine-starved passengers after an espresso style brew, especially in the mornings. The barista coffee onboard is very good and worth the spend but like most cruise ships, the free restaurant coffee is best avoided unless you’re (really, really) desperate for a caffeine hit.

The Bond Store bar on Deck 6 is decorated like a speakeasy and perfect for a romantic cocktail or small get-together. The Casino Bar is located in the casino (surprise, surprise) and is a bit bright and sterile. It’s best for a grab-and-go beverage on your way to another lounge or bar unless you want to hit the tables or play the pokies.

Pacific Encounter The Bond Store

Up on Deck 7 are the cool cat areas with the tropical decor of the Encounter Hotel beckoning with a dance floor and afternoon/evening entertainment. It reminded us of a trendy Cairns pub and had a nice vibe at any time of day. Adjacent is the Ocean Bar which is a favourite hang-out in the mornings and afternoons for coffee aficionados who liked to grab a takeaway and come up here to enjoy the ocean views.

The place to be in my opinion is the Blue Room, a cool blues-themed bar and lounge that is ideal for late afternoon and pre-dinner drinks or a late evening nightcap. There is entertainment here in the afternoon and evening with cool tunes and vocals from guest artists. We liked the Encounter Hotel but often ended up here for a quiet late afternoon drink as the hotel doubled as a trivia venue around this time on our sailing and was often full.

Pacific Encounter The Blue Room

Way up on Deck 14 are the sun lovers’ drinking spots like the Pool Bar and Oasis Bar at the stern. The Oasis is an adults-only area on the ship with its own pool and sun deck and was a popular hangover recovery zone in the mornings on my sailing. Later in the day, people got into the cocktails and went for a dip in the pool. Deck 15 has the Sky Bar which overlooks the main pool and big screen.

The Byron Beach Club is on Deck 16 and has its own pool, sun deck, bar and cabanas. The ship’s spoiler incorporates the Altitude Nightclub which is also a great spot to chill out and read during the day with 180 degree views. It’s perfect for watching the sunset if you can get a seat and at night it’s a disco and late night party hangout.

A must-do on Pacific Encounter is Blanc de Blanc, a strictly 18+ show that combines, comedy, circus and burlesque in the Black Circus Theatre. This sold out before the end of our cruise and costs $20 each or $120 for 2 for VIP seating. My top tip is get the VIP tickets as they come with a bottle of Champagne (expensive stuff that’s the real deal) and the best seats in the house.

Pacific Encounter Black Circus Theatre

The other big show on board our cruise was Musicology, a Broadway-style production of major music hits over the decades with all the sequins and feather action you expect on cruise ships. It was very entertaining and good for all ages. More entertainment was provided by guest performers in the main theatres and lounge and bar areas throughout the ship, all of it of a high quality.

Pools and splash action on Pacific Encounter are a to-be-continued affair as the ship’s waterslides are not being installed until 2023. The pools and spas that are on board are all worth a dip especially when the ship heads north or east for tropical island escapes. The main pool on Deck 14 is popular for all and the separate kid’s pool has a retractable roof for weather protection. The last pool on Deck 14 in the Oasis which has a good view of the ship’s wake.

Byron Beach Club pool on Pacific Encounter

One pool area that is a bit of a secret is the one on Deck 15 which has a little kids’ water play area and a small, deep pool for their parents. Also on Deck 15 is the Byron Beach Club pool area which is accessible through the spa but only for Club guests. We’ve written a detailed Byron Beach Club review if you would like to know more.

More things to do on board are the daily activities such as trivia, game shows and bingo that take place in the Encounter Hotel or Black Circus Theatre. All of these are very popular so get in early for seats. The ship also has a spa and a gym which has all new carpeting and equipment plus a dedicated workout studio for yoga and F45 fitness sessions (these classes cost extra). Free stretch and meditation classes are also available here so check the daily schedules for times.

The restaurants on board were very good at the paid and free venues we visited. The standout was Luke’s Bar and Grill, followed closely by Dragon Lady with breakfast at Angelo’s and 400 Gradi also rating highly. We didn’t have dinner at Angelo’s as our cruise was only three nights but other passengers said they enjoyed it. All of these restaurants had good service and décor that made us feel like we were having a special dining experience.

Pacific Encounter Dragon Lady

Do you follow us on Social Media? Let’s connect on Instagram , Pinterest , Twitter or Facebook .

The main dining room was also of a high quality and worth a visit, especially on sea days for lunch. We didn’t try the pizza at Gradi Pronto for lunch but the ones we saw other passengers eating looked good. Our only disappointment food-wise was Luke’s Burger Bar which didn’t live up to the hype. For a cruise on what was a very new ship, it was impressive that my most major complaint was a disappointing burger. Compared to other cruise lines with free burger outlets this was a real miss.

We did note that the ship was training lots of new staff and at busy times the bars sometimes felt understaffed but all the passengers were patient and understanding. This should change with future sailings once the new crew members are up to speed. There were a lot of standouts on our cruise but the biggest bouquets need to go to the hard-working cabin stewards and the crew staffing all the drinking and dining venues. They provided the best service possible, even when they were run off their feet, and always with a smile.

Pasific Encounter 400 Gradi

Pacific Encounter cruise ship tips

1. Download the P&O App and pre-book as much as you can when you get onboard.

2. Book your dining early (Dragon Lady has staff on-boarding) for times and dates and try them all if you can, especially Luke’s Bar and Grill.

3. Book tickets for the Blanc de Blanc 18+ show on your first day and splash out for the VIP treatment.

4. Get to venues early for good seats as the theatres do get busy on full sailings.

5. Report any problems with your room to your cabin steward instead of contacting guest services. Often they can arrange to get things fixed like having a blown lightbulb replaced.

6. Be patient with new staff and fellow passengers. It has been a long time between cruises for most people plus there are lots of new cruisers and new crew onboard.

7. Have realistic expectations when it comes to your room as you do get what you pay for. Don’t expect a huge, fancy looking suite if you have paid a modest price for a regular cabin.

8. Find your favourite spot/lounge or bar but be prepared to share if it gets busy. Who knows, you might find a new friend or two.

9. Leave a tip for the cabin stewards they work exceptionally hard to make your cruises as pleasant and comfortable as possible.

10. Don’t forget the ship has plenty of guest laundries if you like to pack light and travel with carry on only. You and your clothes don’t smell like flowers after multiple days at sea.

Disclosure: The writer travelled as a guest of P&O Cruises and would not hesitate to cruise on this ship again as his own expense.

Want more great cruise advice? Check out our tips for choosing the perfect cruise , cruising with grandchildren , cruising with tweens and cruising with kids of all ages , solo cruising , the best activities on Ovation of the Seas , doing a Transatlantic cruise with kids , cruising in Australia or Papua New Guinea , Iceland cruise tips , cruising on a megaship , scoring a bargain cruise fare , cruising the Mediterranean , making the most of a cruise ship kids club , luxury cruising with kids , and the Byron Beach Club onboard P&O Cruises . We have also reviewed Disney Wonder , Pacific Adventure , Celebrity Edge , Quantum of the Seas and Ovation of the Seas , Pacific Encounter , Carnival Splendor , Voyager of the Seas , Nieuw Statendam , Viking Helgrim , Pride of America , Coral Expeditions in Tasmania and the Great Barrier Reef , Celebrity Solstice , and Cunard’s Queen Elizabeth .

Some of the links in this post may be affiliate links. If you use these links to make a purchase we will earn a small commission, at no additional cost to you. Please click here to view our disclosure policy.

Mt Wellington Hobart

previous post

pacific encounter cruise control

Trevor Templeman

Trevor Templeman is a photographer and writer who travels the world capturing the essence of locations through their landscape, architecture and people. His words and photographs are published in magazines, newspapers and online around the world.

Related Posts

Spotting castles on Avalon Expression

Avalon Waterways Rhine River cruise review

Fjallsarlon Ice Lagoon zodiac excursion

Our top tips for an unforgettable Iceland cruise adventure

pacific encounter cruise control

Captain Cook Cruises Sydney Lunch Cruise review

Sunset drinks on Pandaw Cruises

Pandaw Cruises: An expert Pandaw River Cruises review with hints, tips and more

Cruise Passenger

Related Posts

Find out all you need to know from our professional Cruise Passenger team

pacific encounter cruise control

Mattresses on Cruise Balconies?! Travellers Turn Balcony into a Seaside Siesta Sanctuary

pacific encounter cruise control

HX to offer all-inclusive expedition pricing

pacific encounter cruise control

Billionaire Palmer refloats Titanic II concept

pacific encounter cruise control

My eco-obsessed partner won’t fly — but I want to go to Australia: Kathy Lette

pacific encounter cruise control

Can you really get 80% off a cruise? The truth about those special deals

pacific encounter cruise control

The best world cruises for 2026

pacific encounter cruise control

First impressions: 24 hours on the new Sun Princess

pacific encounter cruise control

How many drinks a day do you take? Carnival says 15 is enough

pacific encounter cruise control

NZ trials digital travel declaration for cruisers

pacific encounter cruise control

Scenic reveals next-generation submarine for Scenic Eclipse II

pacific encounter cruise control

In the wake of disasters, Aussies still aren’t travelling with insurance

pacific encounter cruise control

Explore the White Continent with Ponant from 2025 to 2026

pacific encounter cruise control

Cruise&Travel magazine is Australia’s No.1 publication for travel enthusiasts.

There are four issues per year, with each issue is packed full of must-read features, including cruise news, reviews, destination guides and the most enticing itineraries.

  • Tips & Advice
  • &Travel
  • Cruise Planner
  • Privacy Policy

Cruise Whiz

Cruise Whiz

Australia’s most comprehensive online destination for cruise enthusiasts

Pacific Encounter

' src=

The Pacific Encounter is truly one of the most remarkable and luxurious cruise ships to grace the Australian waters. With an unparalleled history of excellence, this vessel has been setting the standard for modern cruising since its inception. Owned by P&O Cruises Australia , the Pacific Encounter is a testament to the perfect blend of contemporary design and state-of-the-art technology, offering passengers a unique and unforgettable journey through the pristine waters of the Pacific Ocean.

The ship’s history is marked by several accolades and accomplishments, reflecting its commitment to providing an exceptional cruising experience. With numerous industry awards under its belt, Pacific Encounter has continually raised the bar for luxury, service and innovation in the world of cruising. Notable awards include the prestigious “Cruise Ship of the Year” title and consistent recognition for its commitment to sustainability and environmental stewardship. When you step aboard the Pacific Encounter you’ll experience the magic that has captured the hearts of travellers around the world.

Step onto the Pacific Encounter and immerse yourself in a world of unparalleled luxury and leisure. Boasting a total of 17 decks, this magnificent ship offers a multitude of dining, entertainment and relaxation options to cater to every taste and preference. The elegant and spacious staterooms, adorned with fine linens and modern amenities, provide a sanctuary of comfort and privacy for all guests.

pacific encounter cruise control

Epicureans will delight in the diverse range of culinary experiences available on board. The ship features an array of world-class restaurants from the sophisticated elegance of the main dining room to the relaxed atmosphere of the buffet-style eatery. Guests can also indulge in a variety of specialty dining options including an authentic Italian trattoria and an exquisite Asian fusion restaurant. Complementing these gastronomic delights are the numerous bars and lounges scattered throughout the ship, offering expertly crafted cocktails, fine wines and an assortment of local and international beers.

When it comes to entertainment the Pacific Encounter truly shines. Guests can choose from an impressive selection of live shows including dazzling musical performances, awe-inspiring acrobatics and side-splitting comedy acts. For those looking to unwind the ship offers a serene adults-only retreat, a world-class spa and a state-of-the-art fitness centre. The Pacific Encounter caters to a diverse range of cruisers from families seeking an action-packed vacation to couples in search of a romantic getaway and solo travellers desiring a sense of adventure and exploration.

Must See Attractions

The panorama pool deck.

Undoubtedly one of the most breathtaking attractions on board the Pacific Encounter is the Panorama Pool Deck. This stunning oasis offers 180-degree views of the surrounding ocean and is the ideal spot to soak up the sun, take a refreshing dip in the sparkling pool or unwind in one of the several hot tubs. The pool deck also features a spacious sunbathing area complete with comfortable loungers and private cabanas, providing the perfect setting to enjoy a refreshing cocktail or a delicious meal alfresco style. Don’t miss the opportunity to experience the enchanting sunsets and sunrises from this truly spectacular vantage point.

The Enchanted Garden

Another must-see attraction on board the Pacific Encounter is the Enchanted Garden, an exquisite indoor botanical paradise that is sure to leave you spellbound. This lush and verdant space is home to a myriad of exotic plants, flowers and trees, creating a serene and tranquil atmosphere that is perfect for relaxation and reflection. The Enchanted Garden also features a stunning glass-domed ceiling, allowing natural light to illuminate the space while offering guests a glimpse of the sky above. Take a leisurely stroll through the winding paths, breathe in the aromatic scents and marvel at the sheer beauty of this remarkable living art exhibit.

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

  • Destinations
  • Privacy Policy

ship menu

Pacific Encounter Decks and Cabins

  • Click here for ALL
  • Two Bedroom Suite
  • Grand Suite
  • Ship info and tracking
  • Cabins Check

ship icon

Pacific Encounter cruise ship weighs 109k tons and has 1298 staterooms for up to 3115 passengers served by 1100 crew . There are 17 passenger decks, 7 with cabins. You can expect a space ratio of 35 tons per passenger on this ship. On this page are the current deck plans for Pacific Encounter showing deck plan layouts, public venues and all types of cabins including pictures and videos.

Pacific Encounter ship profile picture

Pacific Encounter

Last Drydock: Jan 2023

LIVE SHIP TRACKING

STATEROOM CABINS COMPLETE LIST BELOW

GRAND SUITE

Grand Suite diagram

Floor Diagram Grand Suite

Sleeps up to: 4 1 Cabins Cabin: 613 sqft (58 m 2 ) Balcony: 117 sqft (11 m 2 ) * Size may vary, see details below.

Click for    

More Info [+/-]

Deck locations, stateroom cabin features, important size information, stateroom cabin perks.

Suite diagram

Floor Diagram Suite

Sleeps up to: 3 22 Cabins Cabin: 329 sqft (31 m 2 ) Balcony: 166 sqft (16 m 2 ) * Size may vary, see details below.

TWO BEDROOM SUITE

Two Bedroom Suite diagram

Floor Diagram Two Bedroom Suite

Sleeps up to: 6 2 Cabins Cabin: 335 sqft (31 m 2 ) Balcony: 92 sqft (9 m 2 ) * Size may vary, see details below.

Mini-Suite diagram

Floor Diagram Mini-Suite

Sleeps up to: 4 180 Cabins Cabin: 277 sqft (26 m 2 ) Balcony: 46 sqft (4 m 2 ) * Size may vary, see details below.

Balcony diagram

Floor Diagram Balcony

Sleeps up to: 4 515 Cabins Cabin: 168 sqft (16 m 2 ) Balcony: 46 sqft (4 m 2 ) * Size may vary, see details below.

 Accessible Info [+/-]

Oceanview diagram

Floor Diagram Oceanview

Sleeps up to: 4 212 Cabins Cabin: 158 sqft (15 m 2 ) * Size may vary, see details below.

Interior diagram

Floor Diagram Interior

Sleeps up to: 4 366 Cabins Cabin: 158 sqft (15 m 2 ) * Size may vary, see details below.

Pacific Encounter Deck Page Menu

Click deck pictures to go to individual cruise deck plan pages where you can see all the public areas, venues and stateroom cabins categories for each deck.

Pacific Encounter Quick Stats

Big picture pacific encounter decks.

Opens in new window (warning: large file)

Pacific Encounter Links

  • PDF of all the decks
  • PDF (choose your own decks)
  • Pacific Encounter DECK DRAG
  • Pacific Encounter Cabin Check

logo

CRUISEDECKPLANS.COM Use the input buttons above to go to the main page for a Cruise Ship or Cruise Line.

  • CruiseMapper

Pacific Encounter cabins and suites

Pacific encounter staterooms review, floor plans, photos.

Pacific Encounter cabins and suites review at CruiseMapper provides detailed information on cruise accommodations , including floor plans, photos, room types and categories, cabin sizes, furniture details and included by P&O Australia (P&O Cruises) en-suite amenities and services.

The Pacific Encounter cruise ship cabins page is conveniently interlinked with its deck plans showing deck layouts combined with a legend and review of all onboard venues.

Grand Suite

Layout (floor plan), 8-berth 2-bedroom family suite.

Two-Bedroom Family Suite's amenities include two bathrooms (now with shower, one with shower over bathtub), bathrobes and slippers, walk-in wardrobe, coffee machine.

8-BERTH Family Suite's bonus amenities/perks include:

  • priority embarkation/disembarkation/tendering
  • priority specialty dining and spa reservations/shore excursions and Future Cruise bookings
  • pillow concierge (3 different types of pillows)
  • Welcome Aboard letter (from the Hotel Director)
  • Welcome Aboard beverages (a glass of sparkling wine on arrival)
  • fresh fruits (bowl in the cabin)
  • complimentary shoeshine service, laundry service, bottled water
  • private cocktail invitation (with the senior officers)
  • exclusive party (on longer than 5-night itineraries)
  • premium brand bath products
  • complimentary Afternoon Tea service (in-cabin) and Breakfast (in-cabin), daily snacks and canapes (in-cabin)

Balcony Suite

All Pacific Encounter ship's Suite categories enjoy free access to Bayron Beach Club (exclusive sundeck / relaxation complex located forward on Deck 16 ).

Balcony Suites are in 3 types - DOUBLE, TRIPLE and QUAD.

DOUBLE Suites are with 1x Queen bed (2x twin beds) plus double sofabed.

TRIPLE and QUAD Suites are with the following bed sleeping arrangements/bed configurations:

  • Queen/single beds + single sofa + upper bunk
  • Queen/single beds + double sofabed
  • Queen/single beds + single sofabed
  • Queen/single beds + single sofa + fold-out bed

The interior's size varies between 300- 645 ft2 / 28-60 m2.

Cabin's door width is 57 cm.

Balcony's size varies between 120-170 ft2 / 11-16 m2.

Balcony Suite's amenities include a larger bathroom (shower over bathtub, separate WC-toilet, bathrobes, slippers), 65-inch TV, walk-in wardrobe, coffee machine, iPod music player (provided upon request).

Balcony Suite's bonus amenities/perks include:

Star Princess ship's cabin grades were (S2) Owners Suite, (S3) Penthouse Suite, (S4) Premium Suite, (S5-S6) Vista Suite.

Mini-Suites are in 3 types - DOUBLE, TRIPLE and QUAD.

DOUBLE Mini-Suites are with 1x Queen bed (convertible to 2x twin beds).

TRIPLE Mini-Suites are 2x single beds (convertible to a Queen-size double bed) and a single sofabed.

QUAD Mini-Suites are 2x single beds (convertible to a Queen bed), a single sofabed and an upper bunk bed.

Category M1-Mini Suite passengers enjoy free access to Bayron Beach Club (exclusive sundeck / relaxation complex located forward on Deck 16 ).

Suite's door width is 57 cm.

Mini-Suite's amenities include a larger bathroom (shower over bathtub, separate WC-toilet, bathrobes, slippers), walk-in wardrobe, two TVs.

  • priority dining and spa reservations/shore excursions booking

Pacific Encounter Mini Suite photo

Balcony Cabin

Balcony cabins are in 3 types - DOUBLE, TRIPLE and QUAD.

TWIN cabins are with 2x single beds (convertible to a Queen-size double bed).

TRIPLE cabins are with 2x single beds plus one upper bunk.

QUAD cabins are with pop-up single bunk beds (two sets of single bunks/1x upper + 1x lower). Lower bunks can be joined to a Queen-size double bed (+ 2 upper bunks). Some QUADS are with 1x single bed, 1 single sofabed and 2x upper bunks.

The cabin door's width is 57 cm.

Pacific Encounter Balcony Cabin photo

Oceanview Cabin

Oceanview cabins are in 3 types - DOUBLE, TRIPLE and QUAD.

QUAD cabins are with 2x lower single beds and 2x upper bunks.

Star Princess ship's oceanview cabin categories were OV, OW, OY, OZ-Obstructed, OC, OF, OE-Porthole.

Pacific Encounter Oceanview Cabin photo

Interior Cabin

TWIN Interior cabins are with two lower twin beds convertible to a Queen-size double bed.

TRIPLE Interior cabins are with two lower twin beds plus one upper bunk (single).

QUAD Interior cabins are with two lower twin beds plus two upper bunks (single).

Pacific Encounter Interior Cabin photo

Wheelchair-Accessible Handicap Cabin

The cabin door's width ranges between 86-88 cm. The bathroom door's width is 83 cm.

Wheelchair-accessible (adapted for passengers with disabilities) cabins feature wider doorways (cabin and bathroom), more spacious interiors (to allow wheelchairs to be used inside), larger bathrooms (shower only/no bathtub or hot tub, shower seat, extra handrails, no steps), a ramp to access the balcony, pillow menu (3 different types of pillows).

TWIN CABINS are with twin beds (convertible to a Queen-size double bed, except cabins 9732 thru 9733, which are with two single beds (fixed against the walls).

TRIPLE CABINS (category IE) are with 2 single beds plus 1 upper bed. The other categories are with double occupancy.

On P&O Pacific Encounter cruise ship, handicapped cabins are in the following categories (room numbers):

  • OW (8301, 8302, 8303, 8304)
  • MD (9732, 9733)
  • IB (10248, 10252, 10312)
  • B2 (10301, 10302, 10303, 10304)
  • IC (12248, 12252,12312, 14248, 14252)
  • BB (11301, 11302, 11303, 11304)
  • IE (8716, 8717)
  • BC (12301, 12302, 12303, 12304)

Pacific Encounter cabins review

Star Princess (Pacific Encounter) cabins with balconies are 719 (80% of all the 935 outside staterooms). Wheelchair-accessible cabins (for disabled passengers) are 25 (of which 12 balcony, 4 outside, 9 inside).

Follows the review of Star Princess (Pacific Encounter) staterooms as amenities, furniture and included (complimentary) services:

  • Suites with step-out balconies (Grand Suite, all grades Balcony Suites and Mini-Suites) have walk-in closets (ample storage space), living rooms (sofabed, desk, vanity table, armchairs), bathroom (WC-toilet, shower stall, whirlpool bathtub, double sinks).
  • Family Suites are with 3 interconnected rooms (the living room is in between). Both bedrooms are with ample closet space, bathroom (shower, bathtub), desk, drawer. The living room has a sofabed. Floor-ceiling sliding doors lead to a large step-out balcony.

Bonus amenities in all Suites are the deluxe mattress/pillows, 2 smart HDTVs, CD/DVD player, upgraded bathroom amenities (massage showerheads, luxury bath products), luxury furniture on the balcony, complimentary services (Spa Thermal Suite, Internet Cafe, laundry/dry cleaning, one-time minibar).

All balcony cabins feature sliding glass doors (floor-ceiling) opening to a private verandah equipped with 1 round table and 2 patio chairs. Balcony cabins are with large wardrobes, bathroom (WC-shower), desk, drawer, some have additional beds (for 3rd/4th passenger). Category BI is Interconnecting (Family Balcony).

Oceanviews (outside cabins) have a picture window (category OP have Porthole Windows). Categories OV, OW and OY are with an obstructed view. Category OI is interconnecting (Family Outside). Inside cabins have the same size and amenities as the OceanViews but lack the window. Category II is interconnecting (Family Inside)

All Star Princess (Pacific Encounter) staterooms as complimentary amenities offer living area (mirrored vanity, writing desk, seating), 2 twin beds (convertible to Queen-size double bed), deluxe bedding sets (Egyptian cotton linens), wardrobe, desk with chair, smart HDTV, direct-dial phone, electronic safe box and lifejackets (in the closet), hairdryer, bath products (shampoo, body lotion, conditioner), mini-bar/fridge, individual air-conditioning, evening turndown service, complimentary 24-hour room service.

During the Star Princess ship’s 2017 refurbishment, all staterooms were upgraded with “Princess Luxury Bed”. The new “cruise bed” was developed in collaboration with PhD Michael Breus (commonly known as “The Sleep Doctor”) and the designer Candice Olson. The new cabin beds feature a luxury pillow-top mattress, individually wrapped coils (reducing surface sway) and hypoallergenic duvets.

All top-tier Suites plus M1-Mini Suites enjoy exclusive access to Byron Beach Club ( deck 16 forward ), complimentary in-cabin dining (hours d’ oeuvres), priority embarkation/disembarkation/tendering, a separate area (part of the MDR /main dining room) reserved for Suite passengers only. The exclusive dining experience includes expedited seating, dedicated waiter staff service, exclusive menu (featuring chef’s specials) and tableside preparation of some dishes. Suite Dining is available for breakfast and dinner every day, and also for lunch on sea days only.

Cots are available in selected cabins only and not available in any interior and oceanview quad cabins. Bedding configurations 3- and 4 -berth staterooms may vary. It may not be possible to have Queen-size bedding when the upper bunks (3rd and 4th beds) are in use.

Wheelchair-accessible cabins are with  wider doorways (fitted for wheelchairs), no thresholds into the  bathroom, handrails around the b athroom. Ambulatory Accessible cabins have grab bars and/ or fold down shower seats. These are not  wheelchair-accessible staterooms.

Pacific Encounter cabin and suite plans are property of P&O Australia (P&O Cruises) . All floor plans are for informational purposes only and CruiseMapper is not responsible for their accuracy.

  • P&O Cruises ( Australia )

Boarding/Check in Times

By ceeceeDee , March 11, 2023 in P&O Cruises ( Australia )

Recommended Posts

Cool Cruiser

Would love a bit of feedback from recent cruisers on Pacific Encounter. We can't select a check in time on cruise control as yet because we are still waiting for a cabin to be assigned. Could someone please advise the check in time "window" for a cruise departing at 4pm (ie earliest/latest). Also are the selected check in times strictly enforced? Just wondering as our travel companions have their cabin number (and obviously will be selecting their check in time) and we will have to fit in with them as we will be sharing transportation to the ship. We have priority boarding (our companions don't) but I guess that won't cut any ice if we end up having to arrive way before our check in time when we finally get to select it. Thanks in advance for your help.

Link to comment

Share on other sites.

By The Bay

Check-in can start from around 11-12. They were not checking the boarding times on our last cruise. They were before Covid.

Thanks BtB for your prompt response. Appreciate it.

Wonder what the situation is post covid? Perhaps they are a bit more stringent?

windsor26

The stewards at the entry to Circular quay are quite strict to see your time stamped papers but not sure about White Bay

Thanks, Windsor. Forgot to mention in my original post that I will be departing from the International Cruise Terminal Brisbane.

  • 2 weeks later...

Rassa

I am on Pacific Adventure soon.   So who works out who get priority boarding (not concerned if I don't get it but would just like to know how it is worked out).   I have a cabin number but it seems one cannot pick a boarding time until a month before when one is required to enter stuff about vaccination on Verify.   Is that correct?

Hi Rassa, Priority boarding is usually assigned to passengers who reserve a suite or an M1 (Byron) mini suite. On our next cruise they have also given priority to the first 100 bookings who selected a value+ fare - I don't know if they always reward the first 100 bookings, however. And yes, you are correct with being unable to choose boarding time until 30 days before. Hope you enjoy your adventure on Adventure.

Thanks

  • 4 weeks later...

Are you sure about the 30 days? We're doing our first P&O at the end of May and we read online check in and select departure time was 60 days out. Sure enough went on 60 days before (59 actually) at end of March and selected our time for boarding (12 noon).

For boarding times, it is 60 days on paper, but seem to open 59 days. The earliest time I can see and booked is 12pm. 

As for boarding in Brisbane, in Sept/Dec they were not fuss about your allocated boarding time. Once checked in at counter we boarded based on allocated groups. Sydney this month was very strict on allocated boarding times for White bay.

When I said 30 days, I was going on what happened on our last cruise pre-covid (admittedly it was also Royal Carribean out of Florida......... but I seem to recall our last P&O was less than 60 days, but that could be faulty memory).

Thanks, Zetta. Perhaps Brisbane is a little more flexible with boarding times. As it turns out, we managed to get a cabin assigned, so were able to select the same boarding time as our companions so problem solved. 🙂

Like

Great outcome. Enjoy you 'Encounter' with P&O. I must say, I do enjoy it more than Adventure despite of it being almost the same. Maybe it is the crowd. 

Thanks, Zetta. We were very happy to FINALLY get an assigned room. Being an organised sort of person, I hate being left hanging so to speak. I'm sure we'll have a ball. Never had a bad experience on P&O ships, though some of the reviews of the Encounter are a little harsh. Then again, I guess reviews are subjective and dependent on people's expectations. We expect to have a great time, so we will. 😄

dazadelaide

We are on the adventure at the end of may and yes boarding time and ticketing was available at 60 days for us.

When we were on the explorer in march we had a boarding time of 1 pm and when we got to the cruise port in Adelaide at 12.45 there were about 600 people there waiting.

We thought this doesn't look good we might be here for a while. 

But at 12.55 the staff called out for all 1 pm boarders and any earlier to come to the front and we were let into the boarding area.

After coming home I read so many people were complaining about having to wait for hours to board on this cruise and I came to the conclusion that they must have arrived early expecting to just line up and get in regardless of there allotted boarding time.

I think your conclusion is probably correct, Daz. All information I have seen regarding allotted boarding times specifically says NOT to arrive before your boarding time, which makes sense. Even pax with priority boarding still have to select a boarding time. I suppose if pax arrive early and it is not busy they might get on a bit early, but it's more likely they'll just have to wait. No point complaining about it.

SuitesRbest

SuitesRbest

We are 29 days out from our Pacific Encounter cruise embarking from Brisbane.We also have not got our room designated as yet either, from past experience (Pacific Explorer) in March this year, we were designated our room about 7 days out from our cruise and was able book a 12pm embarkation time. the early ones were all gone. 

  • 7 months later...

Deezy01

Our boarding time for Pacific Adventure next week is 1230pm. What time should we aim to arrive at White Bay? Right at 1230pm or a bit before? I haven't seen any information on this and I want to book a driver to take us there.

1 hour ago, Deezy01 said: Our boarding time for Pacific Adventure next week is 1230pm. What time should we aim to arrive at White Bay? Right at 1230pm or a bit before? I haven't seen any information on this and I want to book a driver to take us there.

Depends on what time you want to board. In June, I arrive at 11am for a 12.30pm boarding. At 11.15am, they started calling suite and privilege guests. Then people based on boarding time pretty much in 5mins interval or as much as the queues can take. After the paperwork, a number is written on your boarding paper. Suite and privilege guests will once again be called through customs first, before the numbers.

I was on board at 11.45am. This will differ each cruise.

If you opt to board later, say 1pm, I have read that there is pretty much no queues.

Please sign in to comment

You will be able to leave a comment after signing in

  • Welcome to Cruise Critic
  • New Cruisers
  • Cruise Lines “A – O”
  • Cruise Lines “P – Z”
  • River Cruising
  • Digital Photography & Cruise Technology
  • Special Interest Cruising
  • Cruise Discussion Topics
  • UK Cruising
  • Australia & New Zealand Cruisers
  • Canadian Cruisers
  • North American Homeports
  • Ports of Call
  • Cruise Conversations

Announcements

  • New to Cruise Critic? Join our Community!

Write Your Own Amazing Review !

WAR_icy_SUPERstar777.jpg

Click this gorgeous photo by member SUPERstar777 to share your review!

Features & News

LauraS

LauraS · Started 17 hours ago

LauraS · Started 20 hours ago

LauraS · Started Monday at 02:06 PM

LauraS · Started Friday at 10:03 PM

LauraS · Started Friday at 07:24 PM

Viking French Toast on The Viking Mars at The Restaurant

  • Existing user? Sign in OR Create an Account
  • Find Your Roll Call
  • Meet & Mingle
  • Community Help Center
  • All Activity
  • Member Photo Albums
  • Meet & Mingle Photos
  • Favorite Cruise Memories
  • Cruise Food Photos
  • Cruise Ship Photos
  • Ports of Call Photos
  • Towel Animal Photos
  • Amazing, Funny & Totally Awesome Cruise Photos
  • Write a Review
  • Live Cruise Reports
  • Member Cruise Reviews
  • Create New...

You are using an outdated browser. Please upgrade your browser to improve your experience.

Welcome to P&O Cruises. This website presents a main menu on the left hand side from where you can browse our cruises, and a toolbar menu at the top page with search, live chat, support, and profile settings.

  • Skip to side menu (Press enter)
  • Skip to toolbar menu (Press enter)
  • Skip to content (Press enter)

Pacific Encounter®

2,600 guests, lower berths

12 guests decks

108,865 gross tonnage

Waterslides

Twin Racer Waterslides coming 23 March 2023

Upcoming Cruises on Pacific Encounter:

COMMENTS

  1. Login

    Welcome to Cruise Control. This is where you check-in, manage and personalise your cruise experience. Having trouble signing in? Take a look at our troubleshooting guide here. Customer login Travel agent login Troubleshooting guide. P&O Website Cruise Control Group Holidays P&O App.

  2. Pacific Encounter Itinerary, Current Position, Ship Review

    The 2002-built (as Star Princess) cruise ship Pacific Encounter is the 3rd Grand-Class vessel constructed for Princess Cruises, with sisterships Crown, Diamond, Caribbean, Grand, Emerald, Ruby, Golden (Pacific Adventure since 2020) and Sapphire.. The vessel (IMO number 9192363) is currently UK-flagged (MMSI 232032840) and registered in Southampton.In 2018, Princess announced that Golden ...

  3. Pacific Encounter

    Pacific Encounter Reviews (10) 27 reviews of Pacific Encounter from past clients of Global Journeys. AVG. RATING 3.8 / 5. A 5 day cruise which went in circles outside Brisbane 0 Alick, SA, Australia, Jan 2024. Since I had not been on a cruise, I booked this 5 day cruise from Brisbane to Airlie Beach and back with P&O. Due to a cyclone, the ...

  4. P&O PACIFIC ENCOUNTER

    Welcome to Pacific Encounter. This is P&O Australia's newest style of cruise ship, and the largest in its decades long history of cruising in Australia. As a...

  5. Pacific Encounter Ship Review

    Very Good. Overall. Tiana Templeman. Contributor. Pacific Encounter joined the P&O Cruises fleet in 2022 and cruises year round from Brisbane. Pacific Encounter was previously sailing as Star ...

  6. Pacific Encounter Cruise Ship

    Meet Pacific Encounter! Pacific Encounter showcases many of our favourite features as well as a range of new ones that you are sure to love. Splurge and book a suite or mini-suite and along with a host of great benefits, select rooms will gain access to Byron Beach Club, our new private retreat with pool, spas and comfy seating, located on the top deck of the ship.

  7. Pacific Encounter review: All you need to know

    Pacific Encounter cruise ship tips. 1. Download the P&O App and pre-book as much as you can when you get onboard. 2. Book your dining early (Dragon Lady has staff on-boarding) for times and dates and try them all if you can, especially Luke's Bar and Grill. 3. Book tickets for the Blanc de Blanc 18+ show on your first day and splash out for ...

  8. Pacific Encounter

    Pacific Encounter is a Grand-class cruise ship operated by P&O Cruises Australia, a subsidiary of Carnival Corporation & plc.She was originally delivered in 2002 as Star Princess to sister cruise line Princess Cruises in 2002 by Italian shipbuilder Fincantieri, and was the second ship in Princess' history to operate under the name.She had been the third Grand-class ship to be added to the ...

  9. Pacific Encounter deck plan

    Pacific Encounter (2002-built as "Star Princess", last refurbished by Princess in 2017, last refurbishment by P&O Australia in 2023 February) is the third of the nine Grand-class Princess cruise ships - together with the Princess ships Caribbean, Crown, Diamond, Emerald, Golden (Pacific Adventure since 2020), Grand, Ruby and Sapphire.Since 2021, the ship is part of P&O Australia's fleet, with ...

  10. P&O Cruises Australia's Pacific Encounter is transformed and ready to

    Apr 16 2021. P&O Cruises Australia's vessel Pacific Encounter has today completed its transformation and will be looking better than ever when it calls Brisbane's Cruise Terminal its home later this year. Pacific Encounter will join Pacific Adventure and Pacific Explorer to make up P&O's three ship Australian line-up. All of Pacific ...

  11. Pacific Encounter: The Ultimate Experience

    Pacific Encounter. The Pacific Encounter is truly one of the most remarkable and luxurious cruise ships to grace the Australian waters. With an unparalleled history of excellence, this vessel has been setting the standard for modern cruising since its inception. Owned by P&O Cruises Australia, the Pacific Encounter is a testament to the perfect ...

  12. Pacific Encounter decks, cabins, diagrams and pics.

    Pacific Encounter cruise ship weighs 109k tons and has 1298 staterooms for up to 3115 passengers served by 1100 crew. There are 17 passenger decks, 7 with cabins. You can expect a space ratio of 35 tons per passenger on this ship. On this page are the current deck plans for Pacific Encounter showing deck plan layouts, public venues and all ...

  13. P&O Cruises (Australia) Pacific Encounter Ship Information

    The Pacific Encounter, formerly sailing as the Star Princess, joins P&O Cruises (Australia) following her transfer from Princess. The ship will be offering cruises from Brisbane. Pacific Encounter ...

  14. Pacific Encounter Ship Review

    Pacific Encounter joined the P&O Cruises fleet in 2022 and cruises year round from Brisbane. ... Pacific Encounter is now 21 years old and the public areas have recently been refreshed and are ...

  15. Pacific Encounter Ship Review

    Pacific Encounter joined the P&O Cruises fleet in 2022 and cruises year round from Brisbane. Newsletter; ... First time on Pacific Encounter and must say the ship was great, staff were excellent ...

  16. Pacific Encounter Reviews, Ship Details & Photos

    Pacific Encounter onboard activities. The Lobby, located on deck 5 is our favourite new hang out place, from morning to night. It is the perfect place to sit and watch the (ship's) world go by. Choose from three fabulous bars for your favourite drink, a snack, a quick lunch, or a cheese platter.

  17. Pacific Encounter cabins and suites

    Pacific Encounter cabins and suites review at CruiseMapper provides detailed information on cruise accommodations, including floor plans, photos, room types and categories, cabin sizes, furniture details and included by P&O Australia (P&O Cruises) en-suite amenities and services.. The Pacific Encounter cruise ship cabins page is conveniently interlinked with its deck plans showing deck layouts ...

  18. Boarding/Check in Times

    Would love a bit of feedback from recent cruisers on Pacific Encounter. We can't select a check in time on cruise control as yet because we are still waiting for a cabin to be assigned. Could someone please advise the check in time "window" for a cruise departing at 4pm (ie earliest/latest). Also are the selected check in times strictly enforced?

  19. Pacific Encounter Cruise Ship

    With 12 guests decks & all the onboard cruise activities Cruiselings love, the Pacific Encounter Cruise Ship is the newest member of the P&O fleet. Learn more now! ... Pacific Encounter® Fast Facts. Capacity. 2,600 guests, lower berths. Decks. 12 guests decks. Length. 290m/851ft. Weight. 108,865 gross tonnage.

  20. Moscow Day Trip

    Popular Destinations. Alaska; Caribbean; Mediterranean; Europe; Canada & New England; Popular Ships

  21. COST of day trip to Moscow

    We have just booked a cruise to the Baltics for next year. I am trying to find out the average cost for a day trip to Moscow from STP. I have searched several times, and whilst I have read reviews and reports about the trips etc - I cannot actually see any examples of the costs. I imagine its qui...

  22. Moscow Luxury River Cruise 2022

    Moscow River Cruise on a luxurious panoramic yacht of the premium class is a great way to investigate the central sights of Moscow from a better view. Get acquainted with the fascinating sights of Moscow. The duration of a cruise can vary from 2.5 to 3 hours depending on the weather and traffic on the river. The supplier will contact you to confirm the details of the cruise (name of the boat ...

  23. Ford Convers+ firmware 1122 on preFL, Cruise control test

    Cruise Control test