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Visit Japan Web: How to register

Travelling to Japan? Visit Japan Web registration will save you precious time on arrival. Here's a step-by-step guide of what to do.

If you’re planning to visit Japan, it’s highly recommended that you take time to complete the so-called “Fast-track registration” before travel. This expedites the arrivals process after you land, granting access to a special lane at the airport. 

Fast-track registration was previously done through the MySOS app, but from 1 November 2022, Japan has switched over to Visit Japan Web (VJW) instead. Here’s how the transition process works:

• If you have not registered yet, you should do so via VJW
• If you have already completed MySOS registration, you can use the MySOS blue screen for entry into Japan up till 13 January 2023

Those who have previously registered via MySOS are welcome to register again via VJW if they so wish. 

In this post, I’ll walk you through the VJW registration process. It’s not significantly different from MySOS, although it has the added convenience of bringing immigration and customs clearance under the same portal. 

Visit Japan Web

Visit Japan Web registration should be done at least six hours prior to your scheduled arrival time. There are three sections to complete:

• Quarantine (Fast-track)
• Immigration

Completion of each section will generate a QR code, which travellers will show at the arrival airport to expedite procedures. 

Step 1: User registration

After creating your VJW account, the first step is to register your personal details. 

You’ll first be asked two questions:

• Do you have a passport issued by the Japanese government?
• Will you enter Japan with a (special) re-entry permission?

For the vast majority of Singaporeans, the answer to both will be “no”.

You’ll then need to provide your passport details. 

If you’re travelling with children, you may register them under your VJW account. The portal is vague about what the cut-off age is for an individual to require their own VJW account; with MySOS it was 13 years and above. 

If you cannot complete the procedures of the airport by yourself, such as infants, you can register as a family members traveling with you without creating an account, and the representative can also enter the family members traveling with you portion to create a QR code. For those who can do the procedure by themselves, we ask that you prepare to be able to display it on your own smartphone, etc. as much as possible. -Visit Japan Web

I believe the idea is that as far as possible, each traveller should have their own device to display their own QR code, for efficiency reasons. If that’s not realistically possible, then they can be registered on someone else’s VJW account. 

Step 2: Trip registration

The next step is to register your trip details. 

• Optional field, for your own reference
• Planned arrival date in Japan
• If you’re flying a codeshare, enter the name of the operating airline
• If you’re flying a codeshare, enter the main flight number (i.e. not the 4-digit one)

You’ll also be asked for your intended address in Japan. You can enter the postal code (without hyphens) of your hotel here and see if the fields auto-populate. If they don’t (as was the case for the Prince Gallery Tokyo Kioicho, postal code 1028585), then you’ll need to enter the information manually. 

Step 3: Quarantine procedures (fast-track)

When you first click on the quarantine procedures (fast-track) tab, you’ll see a red screen and a “not yet registered” status. This should look familiar to anyone who’s completed MySOS registration previously.

Our goal is to turn this screen to blue. This involves completing three sections (not four; you’ll either submit a vaccination certificate or a pre-departure test). 

Unless you have all your documents already scanned on your computer, I’d recommend doing this section from your phone so you can snap photos and upload them immediately. 

The first step is to upload a copy of your passport’s information page.

Once that’s done, the tag next to Passport will change to “Scanning”. Sit tight. You won’t be able to continue with fast-track registration until the system has scanned your passport.

This should take 10 minutes at most, and you’ll receive an email confirmation once it’s done (add [email protected] to your safe list).

Refresh the page and the tag next to Passport should have changed to “Please verify”. Click on it and confirm your scanned details.

Now return to the “Pre-registration for Quarantine Procedures” screen and scroll down. You’ll see the tag next to Questionnaire WEB has changed to “Please register”. Tap on it, and you’ll be sent to another webpage. Toggle the language on top as necessary. 

To complete this section, you’ll need to provide:

• Date of arrival in Japan
• Arrival flight details
• This section can be left blank if you don’t know
• Whether or not you’re a crew member
• Nationality
• Date of birth
• Address of accommodation
• The calendar is not translated into English. All you need to know is 月 is month, and 日 is day. The rest should be intuitive enough
• Departure flight detail
• Remember to include your usual country of residence in your travel history
• Health declaration
• Email address
• Contact number
• Alternative contact number

Most of the information here should already be pre-populated, though for whatever reason, the accommodation information isn’t ported over. You’ll need to complete this again, keeping in mind the following:

• Don’t include hyphens for postal codes. Once the postal code is entered, the rest of the field should auto-populate
• If the system refuses to recognise your postal code, leave the postal code field blank and enter the values manually
• Remember to select the last option “lodging or destination facility”

Double check your responses, and click “complete response” when done. 

Return to the “Pre-registration for Quarantine Procedures” screen and scroll down. You’ll see the tag next to Vaccination certificate has changed to “Please register”.

Tap on it and select “Will submit”. If your vaccination certificate details are in Japanese or English, tap “yes” for the first prompt, provide the details of your three doses and upload a copy of your vaccination certificate. 

As a reminder, three doses of any of the following vaccinations, in any combination, will satisfy the fully vaccinated criteria (Janssen and CanSino only requires two doses).

Unvaccinated children  under the age of 18 who travel with fully vaccinated parents/guardians will be treated as fully vaccinated. Children aged below six will be treated as fully vaccinated, regardless of their parents’/guardians’ vaccination status. 

That’s it! You’ll be brought back to the “Pre-registration for Quarantine Procedures” screen, which will now show your vaccination certificate as “being reviewed”. There’s nothing more to do at this point; you can ignore the last section on pre-departure testing since you’re fully vaccinated.

Your information will be reviewed, and you’ll receive an email once your status changes. In my case it took about 1 hour.

Return to the VJW portal, and you’ll see the status screen has turned to blue. You’re all set!

Step 4: Immigration

The disembarkation card requires some additional details, namely:

• Your country and city of residence
• Purpose of visit
• Intended length of stay in Japan
• Declaration 

The rest of the information should already be pre-populated from Step 3. 

Step 5: Customs

The customs declaration requires some additional details, namely:

• City of departure to Japan
• Number of family members travelling with you
• Declaration

Other sections

There are two additional sections in the VJW advising on travel insurance and emergency contact information. These are just FYI; no action is required from you. 

Visit Japan Web registration has now gone live, which brings the fast-track, immigration and customs forms under one portal. 

Registration should be relatively quick, and my approval was received in one hour, but the key thing is to do it early. There’s bound to be a deluge of applications over the next few days, so if you’re travelling soon you’ll want to give yourself plenty of buffer time. 

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do you know what happen if you need to change your date of entry into Japan after receiving the confirmation?

I noticed there is a change of plan/date function but not sure if the entire application needs to be re-submitted too. Thx!

When are you going to JP? Keep us updated whether we should use the ABCT queue! Thanks.

i was planning to go in late october but had a bout of illness. i’ll be heading in the next couple of weeks

Personally I think filling in the embarkation card and custom declaration card offline or online is a matter of self preference. I went through the process with paper fill out, the clearance actually is also brazing fast (less than 5 minutes for each of the immigration counter and custom counter)

i suppose it also depends on what time you land. maybe you got lucky during a lull period.

Maybe I am lucky. During my arrival yesterday, I think only my flight was going through clearance.

I also did a rough count, from morning until around 2pm, at most there are 4 flights arrived per hour. Some hours only got 1 flight arriving.

I felt that the tourusts arrival still not a lot yet, maybe because school holidays have not started. My flight mainly filled with Indonesian who transit.

I have been trying to get into Step 3: Quarantine procedures (fast-track) since yesterday but the page keep “loading” and nothing shows up. Is anyone else facing the same problem or did I miss something (I have no problem going through the other steps). Thanks

In case anyone face the same problem, I changed my browser from Chrome to Edge and it works.

thanks for providing the solution!

You’re a GENIUS! I was trying for the last 3 days. Arigato gozaimasu

If I am travelling via 2 airlines with a layover in Japan, do I input the flight info of the international flight or the latter domestic flight to my destination city?

From the FAQ:

Q. If I am entering the country as a family, do I have to create an account with a different email address for each family member?

A. In order to use the Service, one account is required for each person, so in principle, please create an account with a different email address for each person. However, infants and other children who cannot complete the procedures by themselves can use the Service without creating an account by registering as an “family member traveling with you”.

We keep scanning the passport information page to register but it keeps coming back failed to verify. We have tried from the phone and the computer. I have a brand new Australian passport. Do you know what could be the problem

passport image submissions must be jpg, png or pdf, and show the entire passport face page including the symbols at the bottom.

Yes the picture is immaculate. We have tried many different methods , from taking pictures with the phone and using a scanner . All our pictures in jpeg. Can’t understand why? Wondering if changing format (PDF) will help??

Hi Sue. Definitely worth trying PDF. I scanned and saved it as PDF, and did not have an issue uploading (using laptop, not phone). Image was accepted (confirmation within a couple minutes) and reviewed/registered no problem.

When using the mySOS app previously, my wife had to upload her passport scan/photo over 30 times before the system will scan it correctly. I was lucky and only needed to upload 5-6 times. With the new visit japan web, my passport upload was recognized the first time round, not sure if it’s luck or the system had improved.

I have the same issue too, Sue, with a new Australian passport.

I have the same issue too, with a new Singapore passport. Anyone found a solution?

I am facing exactly the same issue

Hi, any solution to this? or just keep trying?

Hi, thanks for your detailed instructions on the Visit Japan App. I am traveling to Japan tomorrow and have completed all the registrations using the VJA. Do I still need the MySOS app? Pls advise. Thanks!

My apologies for the typo – I meant I have completed the registration using the Visit Japan Web (VJW) and my question is whether do I still need to register using the MySOS app? I am traveling to Japan tomorrow. Pls advise. Thanks!

thanks for this. Have a Skip notification next to Passport. It is in blue and my current status says Review Completed. So it hasn’t asked to verify the passport.

Should I just start over again?

Thankyou Aaron for such a concise and informative article! Much easier to navigate than the official VJW guide!!

How do you enter on the form if u have an English name and chinese name together on pasport nd your surname is in the middle?

For example, Ray Kris Lee Née Soon, where the surname here is Lee

If in the form, I entered Lee as the surname, the name will come out as Ray Kris Née Soon Lee, but pasport name is Ray Kris Lee Née Soon

thats fine i think

look at the machine readable part of your passport bio page. the top row begins with your last name until the >>, then it is your first name. enter it as it appears here, replacing the single >s with spaces. this will align with how most systems would read your passport.

unless you’re malaysian. then just put what you think it should be i guess…

My child is <6 and I assume considered vaccinated. I selected “will not submit” under her application “Vaccination Certificate” (cos she doesn’t have one). Her application turned yellow with a large ‘B’…

Any idea what that is?

no big deal. she will just accompany you through the blue line.

Thanks Aaron for the amazing guide. I have the same issue, status is yellow with a ‘B’. Travis, was it all smooth during immigration?

Seems like all good, just saw the below FAQ… If you completed the registration with “Will not submit” for the child’s vaccination certificate and “No” for COVID test certificate, the bar will be yellow. If the child is eligible for an exemption, the bar will stay yellow, but there is no problem entering Japan. If a child under the age of 18 does not have a valid vaccination certificate but is accompanied by a parent/custodian with whom the child lives and who does have a valid vaccination certificate and is responsible for the child’s actions, the child will be given …  Read more »

This is great. For my 13 year old travelling with me (I’m fully vaxed) what do I say about her vax certificate? She has had two doses – so when I register her do I say she’s vaxed or not? I note the form asks for details on the 3 doses

I have the same issue. I tried to register my kid as fully vaccinated but registration couldn’t be completed as must enter the 3rd dose and date. Then I went to register “will not submit” vax cert and the status now is Yellow and need to submit test result cert before 72 hours. Once submit “will not submit”, you cannot revert and change “will submit” vax cert. Not sure what is the next step… or should just leave it.

Oh dear, I added my husband as the accompanying family member before realizing it’s really actually meant for children… is there a way to remove him (have not registered his docs etc)? Or if he does a registration using a new email himself, it is okay to have his name still listed as my accompanion? Thanks in advance!

I have a question, will it be too early for me to fill out this visit japan web form one and a half months before I am going to Japan, will it has a expire date?

Hi, I try to register on 7 Dec 2022 morning, I was directed to a page to key in my credit card details. I key in my 1st card n was declined. I try to key in 2nd card n was approved. Both cards were being billed a amount of USD 39.99. please help. What can I do to cancel ?

Was wondering for the passport section, do i upload for myself or will need to upload for family members traveling with me (children) too? Where do i upload for the children as i dont see that option?

I was just processing the registration but it doesn’t have a section for uploading a scanned copy of the passport…

Aaron – is this Visit Japan website still required ? I went in to register for my upcoming trip on 24th March however the website just stop at Registration and entry of details. Fullstop ,,,,there is no further steps to click to proceed on as per your narration. There is a notice that qr codes no longer needed – sorry, ignore. I managed to fill in all required details.

Do we need to do the same for domestic flights? Example from Osaka to Sapporo, do I need to create a new entry for this route?

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VJW passport registration/scan failed - Japan Forum

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Hi, I've successfully used the VJW site to get 4 four blue screens and the 3 required QR codes for me, my wife and two (adult) kids. However, I had to skip the passport check for my kids despite multiple attempts and different photos. Mine and my wife's worked fine.

I know the blue screens will allow us to take the quarantine fast track but I was wondering if we'll hit a snag at any point because of the kids' passports? I'm assuming not as the passport will be physically checked anyway at the immigration step.

8 replies to this topic

I had the same issue with my passport as well - the email said it could be skipped and I did the rest of the required information...

May I know the failed passport registration will take longer time for the clearance?

I have the same issue. Looks like a bug.

If you cannot complete VJW, basically your app is not in Blue. If so, you will likely have to deal with the official before heading to immigration control.

At least I'm not alone. Trying to do now with no luck after 3 tries. Guess I will skip it. Well wouldn't you know just after I typed this it was approved. So keep trying.

I just retried it a few times, taking new pictures of it. It finally worked.

If anyone finds this thread and still has problems -- after a lot of trial and error, taking a picture on my android phone in landscape mode worked 100% of the time.

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Inside Kyoto

A Kyoto Travel Guide

A Guide to the Visit Japan Web app and Japan Entry Procedures

While it’s recommended to use the Visit Japan web app, it’s not mandatory. In fact it may be quicker to use the standard paper immigration forms on arrival in Japan.

There are now no Covid protocols for Japan. The Japanese government still recommends that visitors to Japan use the Visit Japan Web app, which replaces the paper arrival card and customs declaration, but you DO NOT HAVE TO USE THE VISIT JAPAN WEB APP.

On our last entry to Japan in October 2023, those not using the app actually moved faster through immigration and customs. So, it’s really up to you: use the app or just go old school and fill out a paper arrival card and customs declaration (and if you don’t get them on the plane, you can pick them up at immigration and customs).

Visit Japan Web

Time required to fill out and instruction manuals

When you first download the app and look at the instruction manual, you may get the impression that it’s going to take a long time to complete Visit Japan Web. In practice, it takes about 15 minutes and is pretty intuitive. I suggest using the simplified manual and quarantine section manuals linked below.

Three parts to Visit Japan Web

Note, Visit Japan Web actually consists of three parts: 1) immigration information (ie, disembarkation card information), 2) customs information (ie, customs declaration), and 3) tax-exemption section. When you successfully complete these sections, you will receive three QR codes. The first two you will show at the airport upon arrival. The third you will show at shops that offer tax-free shopping to tourists.

Important tip

You will need a charged smartphone with internet access for Visit Japan Web to work at the airport when you arrive. Japanese airports have free wifi, so connectivity is not an issue, but be sure to charge your phone before flying. Just in case something goes wrong with your phone or you cannot get online at the airport, it’s a good idea to do two things to print out your immigration and customs QR codes to show at the airport.

Important Visit Japan Web Links

• Here’s the Visit Japan Web download site .
• Here’s a detailed manual for using Visit Japan Web.
• Here’s a simplified Visit Japan Web Manual (scroll down for instructions).

Kyoto Vacation Checklist

• For all the essentials in a brief overview, see my First Time In Kyoto guide
• Check Kyoto accommodation availability on Booking.com and Agoda.com - often you can book with no upfront payment and free cancellation
• You can buy shinkansen (bullet train) tickets online from Klook - popular routes include Tokyo to Kyoto , Kyoto to Osaka and Kyoto to Tokyo
• Need tips on where to stay? See my one page guide Where To Stay In Kyoto
• See my comprehensive Packing List For Japan
• Buy a data-only SIM card online for collection when you arrive at Kansai International Airport (for Osaka and Kyoto) or Tokyo's Narita Airport . Or rent an unlimited data pocket wifi router
• Compare Japan flight prices and timings to find the best deals
• If you're making frequent train journeys during your visit, you might save money with Japan Rail Pass – see if it's worth it for you
• A prepaid Suica card makes travelling around Kyoto easy – here's how
• World Nomads offers simple and flexible travel insurance. Buy at home or while traveling and claim online from anywhere in the world

Kyoto District Map

• Central Kyoto
• Northwest Kyoto
• Northern Higashiyama
• Southern Higashiyama
• Downtown Kyoto
• Kyoto Station Area
• South East Kyoto

Disclosure: InsideKyoto.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com and amazon.co.uk. World Nomads provides travel insurance for travellers in over 100 countries. As an affiliate, we receive a fee when you get a quote from World Nomads using this link. We do not represent World Nomads. This is information only and not a recommendation to buy travel insurance.

Visit Japan Web: The Online Registration Before Arriving in Japan

Japanese customs: mysos replaced from november, 14,  2022.

During the Covid pandemic, entry procedures in Japan have changed a lot, which created some confusion. It is still somewhat the case after the reopening to tourism since October 11, even if a focus has been placed on easing the procedures especially through digitalization , to minimize human interactions and subsequent contamination risks.

Until recently, the Japanese government asked visitors to install specific app on their smartphones:

• MySOS, for advance registration of information regarding vaccine status / PCR test, for faster airport procedures in Japan (the "fast track" system)
• COCOA, an app to track contact-cases and infected persons, but it was discontinued in September 2022.

MySOS was not mandatory but highly recommended . Travelers who could not use the app were directed upon their arrival in Japan to a specific line in order to complete the necessary steps (showing a valid vaccination certificate / PCR test, etc.) which lengthened their time at the airport.

New website available since November 1st, 2022

In mid-October 2022, a new change in the procedure has been announced for all entry in Japan from November 14 included : every traveler (tourist, foreign resident and Japanese citizen alike) can register in advance on the Visit Japan Web site.

Visit Japan Web is a free, single portal to group formalities related to:

• Covid-19   🦠 ( quarantine , vaccination certificate, PCR test); The Pre-registration for Quarantine Procedures section collects the information that were previously filled in the MySOS app ("Fast Track" function);
• Immigration : the Disembarkation Card for Foreigner that was formerly handed in the plane  ✈️ just before landing (does not concern Japanese citizens and foreign permanent residents);
• Customs  🛂 , with the Declaration of Personal effects and Unaccompanied Articles , to fill upon arrival, formerly either on a paper form or on the Japanese government’s Zeikan shinkoku app (税関申告アプリ).

In the facts, registering on the website has been possible since November 1, 2022 , for any arrival in Japan from November 14 in one of its largest airports:

• Tokyo -Narita,
• Tokyo-Haneda,
• Osaka - Kansai (KIX),
• Chubu ( Nagoya ),
• Fukuoka ( Kyushu ),
• New Chitose ( Hokkaido ) and
• Naha ( Okinawa ).

Travelers arriving in Japan before November 14, 2022, can still use the MySoS app to fill their Covid related data and are not the target of the Visit Japan Web.

1 blue screen and 2 QR Codes to show on a smartphone

Like with MySOS previously, each step of the registration process is ended by a change in the page display that includes:

• A blue screen , for a successful quarantine procedure registration,
• and the creation of 2 QR Codes for customs and immigration procedures.

Once all the steps are completed, a visitor’s smartphone  📱 will display first a blue screen, then 2 QR Codes to show at each checkpoint.

Starting April 29, 2023 , according to March 10 and April 26 latest announcements of the Ministry of Health, Labor and Welfare, some of the borders restrictions will be lifted and the Covid-19 quarantine procedure (blue screen) will not be required anymore .

It is highly recommended to register before departing for Japan : at the latest 6h prior to the flight’s departure, and ideally within the 10 preceding days , in order to allow time for the review of the submitted documents. Reviews are sorted by date of arrival in Japan . Visit Japan Web is available in English.

Whether you are fully vaccinated or not, consider using Visit Japan Web to make sure to board your flight to Japan, as airlines reserve the right to refuse passengers who may potentially be banned at the Quarantine Procedures step.

The necessary documents are:

• A valid email address (will be used as a user ID to each access to Visit Japan Web);
• Until April 29, 2023 , Covid vaccination certificate or negative PCR test result taken less than 72 hours before departure and translated in English (use the Japanese-English form provided by the Japanese Ministry of Health here );
• An address in Japan (for example, of the first accommodation you will be staying at).

If traveling with underage children , it is possible to register them on the same Visit Japan Web account (up to 10 travelers). Dependent or handicapped adults who cannot go through the procedures alone can also be registered in the Family members traveling with you section. However, each of them has to have their own passport or equivalent immigration document.

Each member of the family registered on the same account will also have their blue screen and 2 QR Codes, to show at checkpoints at the arrival airport in Japan.

Like with MySOS, registering with Visit Japan Web is not mandatory , however it helps going through the entry procedures in Japan faster, and reduces the hurdles of tedious formalities after 12 hours of more spent in a plane.

On April 5, 2023, Kono Taro, the Japanese Minister of Digital Affairs, announced that travelers are no longer required to show any document at arrival airport’s quarantine in Japan . However, filling information forms for immigration and customs is still a requirement.

Additional tips and advice

An Internet  📶 connection is required to use the Visit Japan Web site, especially to create the account, fill in the user’s information, and their family’s when applicable (name, passport number, etc.), the forms regarding vaccination or PCR test and create the first QR Code. The digital Disembarkation Card for Foreigners and custom procedures can be completed offline and the QR codes created upon arrival at the airport.

Creating a Visit Japan Web account is possible on a computer (Chrome browser is recommended) or on a smartphone (Chrome browser recommended on Android). In any case, before departure, make sure to be logged in only on the device you will use to travel (a smartphone ideally), and check that all information is up-to-date.

Questions asked at immigration and customs procedures are the same than on the paper forms. In any event, official Japanese sources (the Embassy of Japan or the Border Control page of the Japanese Ministry of Health for example) are the ultimate references regarding entry procedures in Japan and should be checked frequently.

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Visit Japan Web

This is a service that allows you to perform arrival procedures(immigration, customs) and "Tax-free shopping service" online.

Announcements

• Mar 7, 2024 The URL of our site has changed
• Jan 25, 2024 Unified 2D codes for immigration clearance and customs declarations
• Dec 14, 2023 Suspicious apps such as "Visit Japan Web Info" were found
• Apr 28, 2023 It is no longer necessary to present a valid vaccination certificate or pre-departure inspection certificate
• Apr 1, 2023 The "Tax-Free Purchase" feature was released

About Visit Japan Web

This is a web service that can be used for immigration procedures (immigration clearance, customs declaration). It can be used not only by those entering the country from overseas but also by those returning to Japan. By registering the information necessary for immigration procedures in advance and presenting the 2D code at the time of immigration procedures, you can go through the immigration procedures smoothly. Foreigners can also use it for tax-free purchases during their stay in Japan.

Although you can register the information necessary for immigration procedures from a PC, you will need to present your 2D code at the time of immigration procedures using your smartphone or tablet.

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Did anyone else have issues uploading their passport photo? I have tried 3 times now and each time it gets denied- no idea why, I am taking it just as it asks... I am not sure how I can take a better photo at this point??

I have a short layover at HND connecting to KIX, so I need to make sure these documents are all ready to go to eliminate any delays...

Thanks! Appreciate the help!

21 replies to this topic

Just skip the passport uploading and move on to the vaccine certificate, immigration, and customs questionnaire then submit your application. Not uploading your passport is not a problem at all. They'll approve your application with a note saying to show your passport at immigration. This is exactly what I did when I couldn't upload my passport. Apparently, many people have trouble uploading their passports.

I had to try several photos before one would upload.

You need to be certain that the numbers on the bottom of the passport page are easy to read in your photo. I had been focusing on getting a clear shot of my photo and avoiding glare, but that didn't seem important.

Good luck - I sometimes think these things are almost random. I've had similar difficulties uploading photos for Australia ETA's, for example.

You might try a different browser. I had trouble getting to the vaccination page from Chrome Windows 10 as the page just hung, but it worked using MS Edge. No idea what the problem was. I had no problem with the passport photo because I used a full page scanner.

My cell phone company is supposed to have international data which is supposed to automatically log in when you arrive. Of course, there was a problem and I couldn't get a cellular signal until I called customer support and it took a couple of hours to straighten things out. Fortunately I was able to get connected to Haneda airport wi-fi and bring up my qr codes before vaccination screening. But then I had some problems at immigration where there were a couple of full planeloads of people in front of me and wifi was spotty with so many people in a fairly small area. You may be able to get by taking screenshots of the qr codes if you have problems with internet connections.

Great news- I finally got it to work!!

The questionnaire asks me where I will be quarantining, which is not applicable. Do I just skip that page? It then asks where I have been in the past 14 days... Should I wait to do this section closer to my arrival? (I arrive 12/28).

Are you arriving from the US or another country? If your itinerary is known now, just enter that.

At least that is how I handled the questionnaire!

May I ask how you finally get through it? I also failed to upload...... thanks.

This post has been removed at the author's request.

Europelover - perfect! That's what I did! How far in advance did you complete all of this?

Hi All! I'm having issues with adding a Municipality on the tab "Questionnaire Web" after the passport upload. I can add the zip code and city, but not the Municipality. It shows a dropdown, but nothing appears and I can't write in the box. I then get an error with this field blank and can't continue the process.

I'm working on this about 10 days before travel.

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Navigating Visit Japan Web: What You Need To Know

May 12, 2023 by Tin V

Before entering Japan , there are a handful of papers and procedures a traveler needs to prepare. It can be a pretty daunting task to fill out several papers and not know what to do by the time you land in Japan, especially if you’re a first-time traveler. Thankfully, Japan has created a new system of consolidating all travel procedures into one online service. Known as Visit Japan Web, this online service becomes your handy digital companion for your visit to Japan!

Curious about the service? Here’s what you need to know about it.

What’s Visit Japan Web and what can it do?

Visit Japan Web is an online service that first-time and returning tourists can use for arrival procedures in Japan. To access it, log on to https://www.vjw.digital.go.jp/ .

Basically, Visit Japan Web lets you fast-track immigration procedures, custom declarations, and tax-free procedures online. It rolls all these features into one online service for easy access to travelers in Japan.

Requirements and How to Register in Visit Japan Web

You’ll only need three requirements to sign up:

• Your airline tickets
• Email address

Once you have these, you can already register by following the step-by-step guide below:

Creating an Account

Step 1: On the homepage, tap “Sign Up for a New Account.”

Step 2: Tick the Terms of Use and Privacy Policy consent boxes.

Step 3: Enter your email address and create a strong password.

Step 4: Click “Create Account.”

Step 5: Confirm your email address by entering the confirmation code sent to your email.

Step 6: Once successful, you can now log in using your account credentials. 

Register Your User Details

Step 1: On the home screen, click “Your Details.”

Step 2: Answer all the Japan travel-related questions by ticking the corresponding Yes/No buttons.

Step 3: Select your registration method. You can either scan your passport or input your details manually. 

Step 4: (Optional) Enter your intended address in Japan.

Step 5: Confirm your details and click “Register.”

Once you’ve already registered your own details, you can then proceed to register your family members’ details who will be traveling with you. 

Customs Declaration

You can now accomplish your customs declaration online too. All passengers entering Japan must fill out the Declaration of Personal Effects and Unaccompanied Articles on the Visit Japan Web. After registration, you’ll be given a QR code which will be scanned at the Electronic Declaration terminal at the airport. Here’s how:

Step 1: On the home screen, click Japan Entry/Return Procedure Screen.

Step 2: Click on the “Declaration of Personal Effects and Unaccompanied Articles” tab.

Step 3: Click “Next,” and enter your details. 

Step 4: Answer the Declaration Information questionnaire. 

Step 5: Once done, click “Confirm entered details,” then “Register.” 

Step 6: Click “Display QR code” and have it scanned at the airport for the electronic customs declaration procedures. 

Tax-free Procedure

Shop in tax-free shops in Japan more conveniently with the Tax-Free Procedure feature on Visit Japan Web! No need to show your passport to the store clerk. Just have your QR code scanned to enjoy tax-free shopping! Register by following the steps below:

Step 1: On the Home screen, click “Create a Tax-free QR code.”

Step 2: Confirm details and click Next.

Step 3: Scan your landing permission seal QR code on your passport, and then click “Take photo of Landing Permission QR code.”

Step 4: Confirm the registered details, then click “Register.” 

Step 5: Get your QR code by clicking on the Display QR code button. 

Other Functions Available in Visit Japan Web

Aside from the three major features, there are other things you can do using the Visit Japan Web:

Setup your preferred language

To use the app easily, Visit Japan Web is available in English, Japanese, and select languages. You can set this up on the Account Menu, then click on Language. 

Overseas travel insurance 

For your safety, you can also input your travel insurance details on the Visit Japan Web. Click “Entered Overseas travel insurance (recommendation)”, answer the short questionnaire, and click “Confirm” once done.

Emergency contact details

Meanwhile, the Emergency Information button lets you know the list of disaster and evacuation information in Japan. 

Offline usage

No internet? No problem. You can use Visit Japan Web offline– just click “Use Visit Japan Web Offline” on the bottom part of the home screen. However, if you registered using multiple devices offline, you need to go online again as your updated information may not reflect automatically. 

Now, traveling to Japan is made much more convenient with these features rolled into one digital platform! Plan your trip hassle-free with available experiences, accommodations, and travel essentials in Japan by booking all these on KKDay!

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How to use the Visit Japan Web for Entering/Returning to Japan

Easy Step-by-Step guide about Visit Japan Web

© https://vjw-lp.digital.go.jp/en/

Are you planning a trip to Japan soon? Or are you a resident of Japan who is going to travel abroad and then re-enter? Then you may be interested to read this article to the end!

After more than two years closed due to the global pandemic situation, Japan has finally opened its doors to tourism recently. This was a long awaited opening by many, as the country of the rising sun is one of the most popular travel destinations in recent years and has been one of the places that has taken the longest to reopen to tourism. Surely many people are excited about this news, buying their plane tickets and preparing their suitcases. However, be careful! There is one very important detail to keep in mind or you could be left with the door slammed in your face and be turned back upon landing in Japan.

To enter Japan it is MANDATORY to present a vaccination passport with 3 vaccines of some of those approved by the Japanese Government or a negative PCR in COVID-19 72 hours before the departure time.

And what does the My SOS app have to do with the entrance to Japan? Well, let’s see now.

*Please note that this article contains affiliate links.

What is Visit Japan Web?

Visit Japan Web is a web portal launched by the Japanese Government to Fast Track your entry into Japan. On the Visit Japan Web website you can upload your vaccination passport or your negative PCR certificate before boarding the plane and get a QR. Technically, you can also present it on paper at the arrival airport, but some airlines may deny you boarding if you do not show them the QR code. Also, if you do the process in advance through the website and receive the approved QR, you are 100% sure that there will be no problem with your entry (it is unlikely, but it could be the case that once at the arrival airport the certificate you present is not considered valid).

In addition, with the Visit Japan web portal you can also do the questionnaire for the customs procedure in advance, receiving a separate QR.

In my own experience, I used Visit Japan Web on my recent re-entry to Japan and the process was much faster and streamlined compared to people who did not have it. There is a separation for people who carry the QR code with the 3 vaccinations/PCR tests and you get to Immigration much faster as they don’t have to check it manually (they only check that you have the QR). And once you pick up your luggage, you use the second QR code for the customs process.

In both cases, the time spent waiting in line is reduced considerably and you leave the airport much earlier. Below, I’m going to explain how to do the processes from my own first hand experience!

How to use the Visit Japan Web before entering Japan

The first thing you have to do is to go to this website and create an account. The procedure is the usual for this kind of cases: after registering an email address and accepting the terms of use, they send you a confirmation code and after entering the code you can access your page.

Once you are in your account, go to the “Your details” section and fill in the information requested (full name, date of birth, nationality, passport number, etc).

After registering your details, you will be able to click on the “New registration” button in the “Register Planned Entry/Return” section. Here you have to put the arrival  information (date, airline company and flight number). Then you will then arrive at a screen with two options. One for the Fast Track and the other for the customs declaration. I recommend you to start with the Fast Track.

It’s time to start with the pre-registration procedures for quarantine. According with your departure country this part may vary slightly, but as long as I know most part of the countries have the same process. The top part is in red, and if you scroll down you can see a red band that says “Not yet registered” with your passport information. Below you can see the four documents that you must complete: passport, Questionnaire WEB, Vaccination certificate and PCR result less than 72 hours before departure.

The documents are easy. The passport is just take a picture of the page with your information and updated it. Once they check and see that it’s ok and the information can be read well, you can go to the Questionnaire WEB. You just need to answer a few questions and then you are ready to go to the next step, the vaccination certificate. In my case I took a screenshot of my digital vaccine certificate and they accepted it.

As you can see, since I have the vaccination certificate I do not need the PCR test (in case you do not have a valid vaccination certificate, then you can go for the COVID-19 PCR test). All the necessary documents changed from “Not yet registered” to “Completed” and the color changed from red to blue. Once you get this, you are ready to travel knowing that all your documents have been accepted.

After finishing this part, you can go back and fill in the section of “Declaration of Personal Effects and Unaccompanied Articles”. For those of you who are used to traveling, this is the typical small piece of paper that you are usually given during the flight to customs declaration in case you are carrying certain substances. With Visit Japan Web you can make this declaration in advance from the website and receive another QR code to pass through customs saving time.

How to use the Visit Japan Web after arriving Japan

Once in Japan it is very simple. When you get out of the plane there is a point where they separate people into those who have the QR code and those who do not. You just have to show the code to the staff and they will let you through.

After you have finished the process at Immigration and once you have your luggage, you will see that at Customs declaration there is a queue for those who have the physical paper and another queue for those who have the QR code. There are some machines where you have to swipe the QR code, and you are out, free to explore Japan!

And that is all. In case you can’t find it, here you have the official website of Visit Japan Web.

Visit Japan Web: https://vjw-lp.digital.go.jp/en/

And that is all. I understand first hand that with the current situation entering/returning to Japan can be confusing or make you have many doubts/worries so I hope this article helped you.

Airport Taxi

Looking for a private shuttle from Japan’s major airports to your accommodation or vice versa? Airport Taxi is one of the best services in Japan, with large and comfortable cars and affordable prices! The customer service is available every day from 8:00 to 23:00 and the have English-speakers staff.

▶Check the official website:  https://www.airport-taxi.tokyo/en

Clinic Nearme

If you are a resident of Tokyo who is going abroad for a while, and you have been vaccinated here, our affiliated clinic Clinic Nearme can provide you with the vaccination certificate necessary for returning to Japan. For 3,000 JPY  you can have your vaccine certificate on the same day. Clinic Nearme a clinics authorized for the Japanese government and one of the few clinics in Tokyo with English support.

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Also, as a foreigner living in Japan for over 6 years I understand what kind of things are difficult when you move here and I want to help other people in the same situation that I have in the past.

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A girl's adventure in food and travel around the world, visit japan web: how to register your arrival in japan (step by step).

Japan has finally re-opened its door to tourism, an event that I’m sure many of you have long awaited.

With thousands of people entering Japan every day, you can imagine things can get chaotic quickly, so you’ll want to minimize the stress by doing all the immigration and customs processes before your arrival to Japan. And yes, you can do all that online.

Read on to find out how you can simplify your immigration entry to Japan!

PS: I entered Japan twice while COVID protocols were still in place. It was a painful experience. If you have a morbid curiosity what it was like to enter Japan while all the COVID protocols were still in place, you can read my experience here .

What is Visit Japan Web?

Is visit japan web required to enter japan, step 1: register for a visit japan web account, step 2: register details of visitors who will be visiting japan, step 3: register for a trip to japan on the visit japan web, (optional) adding your child to your visit japan web account, step 4: immigration clearance, step 5: customs declaration.

• Frequently Asked Questions

Visit Japan Web is Japan’s online service for immigration procedures and customs declarations, launched in November 2022. While Japan was still dealing with the pandemic, Visit Japan Web also doubled as a way to verify COVID-19 vaccinations.

After Japan scrapped its COVID-related entry requirement, it became a place where visitors could complete their immigration and customs procedures before arriving in Japan. It does make the airport formalities quite efficient!

What is Fast Track?

Now, what is Fast Track ? Fast Track was a way to handle COVID-related quarantine procedures on Visit Japan Web. After registering for an account at Visit Japan Web, you could upload your vaccination document to have it pre-verified before you arrive in Japan. As of 29 April 2023, this process is no longer required .

No, Visit Japan Web is NOT a requirement to enter Japan . You could just rock up to Japan without completing Visit Japan Web.

However, you’ll have to do the same things you do on Visit Japan Web when you check in for your flight. Then when you land at the airport in Japan, you’ll need to fill in the immigration card physically on paper if you have not done Visit Japan Web.

The information that you need to fill in on the physical card is the same one that you would have provided on Visit Japan Web. So might as well prepare it before you arrive. It’s free and fast. And as a bonus, if everyone uses Visit Japan Web, it will make immigration faster for everyone.

Visit Japan Web procedure step-by-step

The process of completeing Visit Japan Web thankfully can be done online. To prevent any confusion, I’ll cover exactly how you can utilize Visit Japan Web to make your arrival in Japan easier:

If you don’t have a Visit Japan Web account yet, you can register for an account here .

Account registration is free and very straightforward. Just create an account with your email address and a password. You’ll need to verify your email but that’s easy enough to do – they’ll send you a 6-digit code via SMS (text message) to your phone that you need to input on the Visit Japan Web before you can proceed to step 2.

💡 Save your Visit Japan Web account credential! You can use the same account again for your future travels to Japan, so make sure to save your Visit Japan Web credential.

From my understanding, every adult needs an account for themselves, but kids under 18 can be added on to their parent/guardian. With that said, I have heard of instances where people added their spouse/parents to their account and were able to go through immigration just fine. I’ll go over how to add other people to your account in Step 2.

Once you have your account set up, proceed to log in with the password you’ve set in Step 1 before.

Then, provide your details by clicking on the button that says “ Your details ” and start filling in the form. Again it’s quite straight forward so I won’t go into too much detail here.

The only thing I would say is, please make sure your passport number is correct and that it matches the passport you’d be using to enter Japan!

If you’re traveling with children under 18 : Once you’ve registered yourself, you can also register your kids to your account. I’ve written in detail about registering children to Visit Japan Web below .

Next, you’ll need to register your trip to Japan by clicking on “ + New registration “.

You can do this for each trip you’ll be taking to Japan if you’re planning to go more than once. Make sure you give a unique name for each trip so that you can manage multiple plans if you need to.

Again, if you’re traveling with children and have provided their details in the “Details of family members traveling with you” section, you can indicate that the child will be traveling with you on this trip. The child’s name will come up as a dropdown that you can toggle later on. I’ve written in detail about registering children to Visit Japan Web below .

If you’re traveling with children, you can add them to your Visit Japan Web account as long as they are under 18 ! If you do this, they’ll be able to skip quarantine even if they are not fully vaccinated, as long you (the parent) are fully vaccinated.

Here is how:

1. Add your child’s details to your Visit Japan Web account

Once you’ve registered yourself on Visit Japan Web, you can register kids who are under 18 in your account by clicking on “ Details of family members traveling with you “. You’ll need to provide their passport number and personal details, similar to what you’ve done for yourself when you provided your details.

2. Include your child as a family member traveling with you

Once you’ve provided their details, you’ll be able to select your child’s name when you’re registering a trip plan. Make sure they are selected under “family members traveling with you”, and make sure they show up on the confirmation page when you register the trip plan.

If you forgot to include them when creating your trip, you don’t have to start over. You can just edit the existing trip plan and make sure the blue box next to their name is checked!

Now the big question: Can you also add other family members who are not your child to your Visit Japan Web?

From my understanding, every adult needs an account for themselves. However, I have heard many instances where people signed up their spouse or parents with their account under “Details of family members traveling with you” and were able to go through just fine. However, please bear in mind that each adult will still need to provide their vaccination certificate and obtain the blue screen.

If you do this, just ensure each adult has a screenshot of their QR code upon landing.

If you are a resident of Japan, you do not need to complete this step.

But as a visitor, the next thing you can do is complete your immigration clearance by filling out the disembarkation card. This is the exact same procedure for entering Japan as it has always been, even before COVID, except it’s no longer done by writing down your info manually on paper.

You could still do this when you land via the paper way, but it literally took me seconds to do it online and I don’t see why you shouldn’t just do it now.

When you’re done, you’ll be provided with a QR code that will be scanned when you are in the immigration queue, so I recommend screenshotting this QR code for immigration later. You’ll still receive your passport stamp as usual at immigration.

Similar to the disembarkation card, you can also do your customs declaration online so you can just breeze through when you’ve landed. Again, this is the same procedure as it has always been for entering Japan, just digitized now!

When you’re done, you’ll be provided with a QR code you can use when you arrive at the airport. Again, screenshot this QR code !

After clearing immigration, you’ll see a machine at the baggage carousel area to register your passport and QR code for customs declaration. The machine will also scan your face. Go ahead and do this, and then you can simply walk out of the airport using the facial scanner machine at the exit.

(Optional) Travel insurance and emergency contact

If you have travel insurance, you can also provide the information here, as well as your emergency contact in case something happens to you while you are in Japan. But this step is completely optional.

(Optional) Tax-Free QR

Japan allows tax-free shopping for purchases above 5,000 yen on a single receipt at participating stores. Normally, you’ll need to show your passport upon purchase. If you obtain the Tax-free QR from Visit Japan Web, then you don’t need to show your passport. However, it is still recommended to carry your passport or an ID with you.

And that’s all!

Frequently Asked Questions about Visit Japan Web

Still have questions about entering Japan? Here are a few questions I get asked a lot:

1. When should I complete the disembarkation card on Visit Japan Web?

You can start the process as early as you want, as long as you complete it no later than 6 hours before you arrive in Japan. I’ve done mine 3 weeks before my arrival, as well as 12 hours before arrival for an emergency visit, and both times things went according to plan. No drama!

2. Can I travel to Japan if I have not been vaccinated against COVID-19 or if I am not considered fully vaccinated?

Yes, you can enter Japan! There are no more requirements for COVID-19 vaccinations to enter Japan.

3. Can I travel to Japan with kids who have not been vaccinated against COVID?

Yes, you can! There are no more requirements for COVID-19 vaccinations to enter Japan.

4. What should I do if I’m only going to be in Japan for a layover?

Many people have asked me about what to do if you’re only in Japan for a layover and don’t have a hotel booked because you won’t be staying overnight, and thus won’t have an address to fill out with.

While I must preface this by saying I am not sure since I haven’t experienced this myself, based on the accounts of other people on Reddit , it seems that you should be able to use Visit Japan Web to fast-track even if you’re only there for a layover. Simply use the address and phone number of the airport you’re going to be flying out from.

What else should I do or prepare before my travel to Japan?

Visiting Japan is no doubt one of the most exciting travel experiences. Here are a few more tips to make your travel smoother!

• If you are traveling alone, you can look into  getting a prepaid SIM card .
• If you are traveling in a group, or have multiple devices, another option is to rent a pocket Wi-Fi,  which you can get here
• If you like my writing style, you can check out all my posts related to Japan to prepare for your visit to Japan.

And that’s all about fast-tracking your arrival in Japan! Let me know in the comment below if there is anything more you need to know 🙂

257 Comments

• April 3, 2024

Everyone talks about the procedures for entering into Japan. What about the process when we leave Japan? Do we need to update the information online as well or do we just go through the normal process at the counter? Thanks

Hey CK, what information are you referring to?

Hi Melissa,

I am just wondering what is the immigration process when a tourist leave Japan. If I remembered correctly, we used to complete the disembarkation card and then line up to have our passport stamped. With the digitilization of the entry process, has the exit process change?

You still need to get your passport stamped again on the way out but there’s no more disembarkation card

• January 16, 2024

Do I need to register for the Tax Free QR code if I want to have tax-free shopping? It seems impossible to take a picture of my passport that the website will accept when in comes to this QR code, but if I select the option in which I say I don’t need the tax free code, everything goes smoothly. Can’t I just present my passport at stores or when retrieving the JR Pass?

Hey Carol, you don’t have to. I didnt and just showed my passport and it still worked.

• December 2, 2023

I just registered my 17 years old son to my upcoming trip as himself and not adding him to my account. Do you think it’s okay or he needs to be under mine since he’s under 18?

• December 4, 2023

should be fine as long as he can produce the QR at immigration

• December 5, 2023

Thanks Melissa for the response. He has his own QR code. Do I just need to fill out one e-custom form for three of us or each one of us has to do it since we have to show the QR code?

Hey Andrew, I think you can do for each. On arrival, there is a machine that scans the custom QR before you can exit the airport.

• December 6, 2023

Thanks Melissa for the update. I will get the QR code for each one of us and try to scan just one as a family at the scanner and see what happens. I appreciate your responses.

• November 27, 2023

Thank you for your post! I was looking on how early or how late I can fill-up the embarkation form and information was provided.

It said on the Japan website that you can do it up to 6hrs prior to your departure. I saw some people posted that they did it as far as 2 months before their departure and they had no issue.

• November 13, 2023

Just want to say “Thank you” for this post, it is very helpful article.

• November 6, 2023

For the “Intended address in Japan” under the Register planned entry/return section, if I am staying in multiple hotels, do I just fill the first hotel in? Thank you.

• November 7, 2023

yes i would fill in the first one

• November 2, 2023

Hi there! I’ll depart from Indonesia to Hongkong then Hongkong to Japan, I am wondering for the flight number which one I should write? Is it the Hongkong to Japan flight? Thankss

Hey Vin, use the Hong Kong to Japan one

• September 24, 2023

I’m in the process of doing the Visit Japan registration. We are doing a 10 day Bike Tour of Kyushu. We are travelling to different places each day. The site asks for Accommodation details of where we are staying. Do i just put in the first address of the Hotel?

yeah i would put the first one

• September 12, 2023

My husband has completed his own registration on the VJW and came across the question ‘how many family members are you travelling with’ giving the option of ‘over 20 years old’. Should he select 1 as he’s travelling with me (I’ll be doing my own VJW) to have my own account/QR code but wasn’t sure if that option was for adding someone to your account or simply saying how many people you are travelling with! Hope that makes sense?!

We’re coming on our honeymoon so want to make sure we’re doing it right!

Thanks so much!

Hey Amy, there have been people saying they were able to add their spouse to their VJW account. You will each get assigned QR code. Just make sure you have your QR for each of you ready at immigration.

• September 2, 2023

Hi Melissa! If I do VJW, does that cause any issues with getting the “temporary visitor” sticker needed for activating my JR Pass? I was in Japan in 2018 and remember needing that sticker to show eligibility for the JR Pass. If you use VJW, you still have to see an immigration officer at NRT, correct? Thanks!!

• September 3, 2023

yup, no change to the previous immigration process, except you no longer need to fill out the arrival card in the airport

• September 4, 2023

Thanks so much! I’ll be there with my wife next April. We land at NRT at ~4pm local time, so praying that the immigration line isn’t terrible. I’ve heard it is not as bad now since they eliminated all of the Covid-related procedures … how much time do you think doing VJW saves you for the whole immigration/customs process?

• August 12, 2023

Hi Melissa, I would like to know if I need to submit VJW only once or thrice for my trip? I already have an existing account. Every new entry, I’ll have to use this account and new Trip name?

Sin – Osaka (5days) Osaka – Hokkaido (5days) Domestic Flight Hokkaido – Osaka ( 2 days) Domestic Flight

Thank you for your kind help.

Hey Lav, you only need to submit VJW once every time you enter Japan from another country (international flight). You don’t need to do it for your domestic trips. Judging from your itinerary, you only need to do it once for your Sin – Tokyo flight.

Hi Melissa, Thank you so much for your prompt reply.

Cheers! Lav

• June 29, 2023

Hi, I’ll be flying from Istanbul to Tokyo with Korean Airlines and I have a layover at Incheon Airport, Seoul. For the “Last Flight Number” in the immigration clearance part, I wrote the flight number from Incheon to Narita. Is this correct?

And in the customs declaration part should I add “Incheon” as my point of embarkation or “Istanbul”? I will not be going through customs at Incheon airport because I will be staying in the transfer zone as a transfer passenger. But I will be taking the 2nd flight from Incheon airport which will be the last flight. Since I wrote flight number of the flight from Korea to Japan, is it better to choose Incheon? I’m sorry for the long question, I’m really confused.

• July 3, 2023

1. I would write the flight from incheon to narita as well 2. for customs, i would still put istanbul

• June 21, 2023

Hi there, the website asks to put the main flight number in case of codeshare flights. Is this the flight number i booked through or the operating flight?

Hey Ahmad, I would put the flight number of the operating flight.

• June 20, 2023

Is it a must to fill in Visit Japan Web to enter the country? When should I fill in and any suggestions on that? tq

Hey Jeffrey – it’s not a must, but it will make it easier when you land since all they have to do is scan your QR at the immigration

That means once i landed in any airports in Japan, I could cut the queue without waiting ?

U mention that you’ll have to do the same things you do on Visit Japan Web when you check in for your flight. I have no idea regarding filling any documents while checking in for the flight. Could you pls explain more for this? thanks and appreciate it

Hey jeffrey, if you didnt do VJW, you’ll have to: 1. Fill in an arrival card at immigration point 2. Join the queue 3. When you get to front of queue, Immigration officer will need to check your details and process your entry, then she/he will give you the immigration sticker and let you in

with VJW: 1. You still have to join the queue 2. When you get to front of queue, immigration officer will just scan your QR, then she/he will give you the immigration sticker and let you in

So it cuts down the time you spend getting in to Japan. And if everyone does VJW, it cuts down overall time spent in queue as its faster for the officer to process everyone’s entry.

Hope that explains.

Hi, I would like to ask whether Malaysians are required to fill in visit japan web? Since Japan authority no longer needs vaccination approval?

• June 18, 2023

As is described, upon entering your details on the VJW, it is advised that the passenger gets a QR code. Excuse my ignorance, what do I do with this QR code ? Do I print the page showing the QR code and take it with me to show the Japanese Officers ? Please assist. Thanks.

Hey Samir, you don’t need to do anything. Immigration officer will scan it when you go through immigration in Japan. I would screenshot it to make sure you have it when you get to Japan.

Hi Melissa, In your reply, you say immigration officer will scan the QR code. Scan it ” from where” ?? Thanks in advance. Samir

Usually from your smart phone

• December 27, 2023

Hi , I will have connecting domestic flight. Indonesia-Haneda-Hiroshima. The Flight Number is from Indonesia to Haneda? Hotel address will be at Hiroshima ,is it ok?When I arrived at Hiroshima I need to fill up new Japan visit Web again or only show only the one that I will show at Haneda? Thanks

Yes, Indonesia to Haneda only. and yes, an address at Hiroshima will be enough. You only need to do VJW once to enter Japan. They wont ask you in Hiroshima since that is a domestic flight.

• June 15, 2023

hi, may i know..is this the same with visa?

Hi Santi. Visit Japan Web is not visa. You are still required to obtain visa from the Japan embassy in your country. Once you get the visa, you could input the visa information to your VJW account to make immigration easier

• June 14, 2023

HI , I WILL ARRIVE IN JAPAN BY CRUISE SHIP,AND LEAVE AT HANEDA AIRPORT, ON THE VJW APPLICATION IT DOESNT SEEM TO ALLOW YOU TO COMPLETE THE APPLICATION AS YOU CANNOT STATE YOUR ARRIVAL PORT, ONLY LISTS AIRPORTS,SO IS THIS SERVICE NOT AVAILABLE FOR MY SITUATION???

Hey Lee, it seems that VJW is only for airports for now

• June 10, 2023

Hi, just working through the japan web stuff. It asks for flight but only numbers if the prefix for my flight is D7, do I include the 7 or just the other 3 numbers? Don’t want to stuff it up. Thanks

Hey Sam, I believe D7 is the airline carrier code. If I were you I would just include the other 3 digit after selecting the airline carrier from the dropdown

• June 8, 2023

Hi, I have a question – do each traveller need to complete this form to enter Japan. My husband registered and added me to his entry form. Thank you!

Lori, technically each traveller should complete their own, but I have heard it’s ok to include family members on your account. At immigration, they only care to scan your QR code

• June 6, 2023

On the first page you are given the option to register for a QR code to help reclaim VAT taxes. This requires you take a picture of your passport. For the life of me no matter what device or lighting I used the website kept saying my picture was too dark. It seemed just fine to my eye but maybe with a US passport’s underlying patterns It is impossible for the machine to read it. In any event I was despairing finding a solution but then checked the “no” box for the VAT (not sure that’s the actual name of it in Japan). When I did that it took me on into the website where I could manually input my info as clearly spelled out in the article. Previous to that I couldn’t get by the first screen and there was no indication that the passport photo requirement was only for the VAT QR code. Whew! Thanks so much for all the useful info!

Thanks Helen for sharing this useful information!

• May 31, 2023

I am going to hire a car with Toyota and I saw their conditions are that I must have the immigation arrival stamp in my passport in order to to hire….Could you clarify that with the Visiot Japan Web QR codes I will still pass through the normal immigatation and get the stamp… thanks Geoff

yup you will still get a stamp

• May 28, 2023

Thank you for all the usefull infos!

• May 24, 2023

Hi Melissa, This is very informative! I have a question, we are travelling from Canada, landing in Tokyo, 2h20 lay over, next flight to Osaka, then board a cruise ship. My question is, do we clear customs and immigration at our first stop Tokyo, or in Osaka? We have 4 hours to get to ship. I googled the distance between airport and port, it is 30 mins away, from what I read. I’m wondering if we clear customs at our first stop. This would make it easier Osaka. Thanks so much for your help.

Hey Collette, I think you will go through customs in Tokyo since the Osaka leg is a domestic leg. Was it booked under one booking? Maybe asking your airline would be the best bet

• May 23, 2023

Thank you for the advice. However, I have a problem using JAPAN WEB. I created an account on my personal computer and all worked OK, but when I tried logging on using my mobile phone I can’t – message says loginID or password are incorrect. So using my phone I go through the “change my password” process but type in the exact same password as on my PC. This is accepted and I can now logon, but not from my PC getting the exact same error message. So I change the password again on my PC to the exact same password again – this is accepted and I can logon again from my PC, but not with my phone. The issue seems to be the different keyboards for my personal computer and the mobile phone generating different code for the required special characters in the password.

• May 15, 2023

Great post, very informative! Thanks for sharing this helpful info.

• May 5, 2023

Hi I completed the procedure on Japan web prior to change of rules and received QR codes for immigration and customs. Do I need to go back and update as there is an additional bit about tax free shopping. I don’t particularly wish to avail of this facility.

you don’t need to do it if you’re not going to do tax free shopping in Japan

• April 30, 2023

I followed your advice to fill out Visit Japan Web. It was very helpful, thank you.

• April 29, 2023

I’ve just visited the Japan Wen and found something that you may be interested and may want to update your readers. [Quote] Anyone entering Japan on or after April 29, 2023 is no longer required to show a valid vaccination certificate or a test certificate obtained before departure. With the above change, the “Quarantine procedure (Fast Track)” icon was removed on April 29 at 00:00 JST. [/Quote]

Two question. 1. Visit Japan Web – Can I complete all the process for the Vist Japan Web in advance before flying to Japan or are there certain parts where I have to complete only when reaching immigration 1) registration of Japan Web account 2) immigration information (ie, disembarkation card information), 3) customs information (ie, customs declaration)

2. Collection of JR Pass – Understand that only those who have passports bearing the Immigration stamp or sticker can exchange and use a JR Pass. Does that mean that we cannot use the Immigration E-gates?

Thanks Cae, I have updated my post to let people know vaccination is no longer required

1. You can complete all before arrival 2. Yes, this is correct. though I was not aware tourist (who qualify for JR pass) can Use E-gates?

Hi Melissa, thanks for the reply.

1. Just to clarify, can i complete the entire Visit Japan Web (including customs info) a week in advance? 2. How do i check if i can use the e-gates.

1. Yes you can, as long as you know your flight info. I think one of them asks for seat number if I remember correctly but I cannot remember if it was because of COVID. You can try and let me know! 2. I found this re: JR pass “When you use an automated gate at the airport, no stamp/sticker will be stamped or put on your passport. Therefore, you need to either use a manned automated gate or ask a clerk to apply a stamp/sticker in your passport. However, a customer who has a “registered user card” under the Trusted Traveler Program will be required to show the card to confirm the “Temporary Visitor” status.” ( Source )

• April 25, 2023

I believe Japan has now lifted any Covid vaccine requirements for entry. Effective May 8, 2023, you will no longer need to show Covid vaccination proof.

• April 26, 2023

Hey Nigel! Yep, you are right – just saw the news. VJW will still have the immigration and custom QR though, which will help expedite processes on arrival.

How about including elderies (patents) in the same Visit Japan Web account? Does it work? Or still need to register separately?

The reason being they are not tech savvy like us. So m thinking to include them in the same registered account.

Yes you can include them. But be prepared to flash their blue box on arrival!

• April 13, 2023

Hai, saya mau tanya , saya dan suami sudah mendapatkan barcode dan halaman biru untuk bagian sertifikat vaksin, namun anak saya yg berusia 1tahun masih berwarna merah , pdhal sudah saya kaitkan dalam anggota keluarga saya , apa yg harus saya lakukan ? terimakasih

• April 18, 2023

Hey Winona, buat anak yg berwarna merah tidak apa2, asal orang tuanya punya box biru.

• April 11, 2023

Hello! Does a Booster count as a third vaccination? Thank you for your helpful information 🙂

Usually it does, yes.

• April 10, 2023

Thank you for the very helpful write up.

I will be visiting Japan with my hubby. Wonder if I could just create one VJW account and input both our details (instead of having to create separate accounts). Would it work?

i have heard people do this and it works for them as long as you both receive the blue box on your respective profile

I will submit my vaccination certificates but it shows: Registration procedures: Time remaining to complete registration: 00 hours 00 minutes

And I can’t click the Register vaccination certificate button.

Anything I can do?

Hey it seems that you have exceeded the time given to complete the VJW process. Can you double check the arrival time you’ve provided? It should have expired 6 hours before your arrival. You can create another trip and redo the process.

• April 28, 2023

A bit confused here. Does that mean the whole registration thing have to be done on the flight as it will expire 6 hours before arrival?

Or is there a portion that I can do before flight take off and a portion that I need to do after touchdown.

Thanks in advance for the clarification.

Hey Mich, You can complete all before arrival. Btw, vaccination is no longer required to enter Japan

• May 6, 2023

Any idea if I were to travel to Tokyo, stay for a few days, then fly to Sapporo, then fly back home.

I just registered with the Visit Japan Web and updated a trip on Tokyo. Do i need to do another for Sapporo, so that I have a QR for “Immigration” and Customs again? And another for exiting Japan to fly back home?

Hey Mich, you only need to do it once when you enter Tokyo.

Hey, trying to register my trip and when I click it it asks for my VISA application info, but I don’t need one since I’m from the USA (just an overnight layover in Tokyo) heading back to LA from the Philippines. Not sure what to do as I don’t see any FAST TRACK info options at this point or anywhere else. Any ideas on what to do?

Hey Naundi, by visa, I assume you mean the “link VISA” option inside the trip detail on the VJW website? the visa part is a new step and it’s optional. If you won’t need a visa to Japan, then just skip that part and do the rest of the steps. right below it is the “Quarantine procedures (Fast track)” button that you’ll need to complete as detailed on the article above.

• April 8, 2023

Received attachment file vaccination healthcert.oa from Notarise email, is this the file to upload to Visit Japan Web?

I received my vaccination certificate on email from notarise but unable to save it as psf file, click on the printer icon nothing show up and I wonder is it because i read it on handphone not pc. Pls help. Thanks.

Hey Ronald, you can try uploading screenshots if you cant save it as PDF

• April 7, 2023

Thank you for sharing, I followed your steps and all gaps were so easy to fill up. One note: now it is possible to attaché 2 or more photos of vaccination certificate. Waiting for approval of vaccinate because I have only first dose Janssen and Pfizer booster. Wish me luck, All the best to you!

• April 6, 2023

Hi Melissa, what do i have to do?, I have a vaccination certificate and i cant load it, it turned yellow and says ” review completed”. I must have pushed wrong button while doing the process. Please help. Thanks

Hmm you can create a new trip and try submitting the vaccine certificate again? make sure you are meeting Japan’s requirement for vaccination

• April 4, 2023

I filled everything out and was accepted on the Visit Japan site, but I never got a QR code. Where is it? It didn’t appear when I did it on my computer, and didn’t appear when I did it on my phone.

Hey Stan, I need more info. Did you follow the steps I outlined above? there is no longer a QR code for the trip. You just need the blue box in the trip detail. For immigration and customs, the QR is inside the trip detail page.

• May 22, 2023

Same happend me , so is it a separate line for those who got the QR code ? O how is this going to work with out QR code , How can I see the QR code ? Inside my trip details .

Hey Carolina, Starting 29 April, you no longer need to provide covid vaccination. You only need Visit Japan Web to do immigration and custom procedures. To get QR code for those, you just need to click on the “display QR code” button inside the trip detail (scroll down to see it)

• April 2, 2023

Hello, if I will travel from Milan to Tokyo with a landing on Abu Dhabi (and wait 4 hours there), should I insert MILAN as Point of embarkation in custom declaration?

Furthermore I always used the Flight No./Name of Vessel of Abu Dhabi – Tokyo flight.

Hope I did the right thing 🙂

Thank you for your guide, it is amazing!

I am sorry if I do another question, but what is an Unaccompanied article? I don’t understand if I should include my luggage!

Thank you in advance, regards.

• April 3, 2023

Hey Zac, it usually means the luggage you check in vs the one you’re bringing on board

• April 27, 2023

Unaccompanied is not your check-in luggage, but other luggage you have sent separately to retrieve on your arrival. That’s my understanding, anyway.

Hey Zac. Yes i would do as you have stated – Milan as point of embarkation and the Abu Dhabi flight for the flight number

Just want to say, I love your post! Its very useful.

• March 27, 2023

Hello Melissa,

The last two legs of my flight have Japanese cities as destination: the first one to Tokyo and the next to Osaka (from Tokyo). For the purposes of VisitJapan, which one should I choose: the one that lands in tokyo (being the first to land in Japan), or the last flight which is actually from Tokyo to Osaka?

• March 28, 2023

i’m guessing you have to go through immigration in Tokyo then go to the local terminal to take your Osaka flight? If so I would put the Tokyo one. If you go through immigration in Osaka, then I will put Osaka one.

• March 26, 2023

Hi there thank you for the amazing information. Question for you. Is there a time limit on the booster? Meaning as long as it’s done before you leave it’s considered valid?

Also. If I choose to test instead. Do I just do everything I can and wait until I arrive in Japan or do I submit my test once I have results?

Hey TJ I think there is no time limit. I don’t see this requirement on the website. To be safe it should be done 14 days before your arrival in Japan though.

If you decide to test, submit it as soon as you have the result to VJW. But the test must be done within 72 hours of your arrival to Japan, not any time earlier.

Can you clarify VJW?

VJW = Visit Japan Web

• March 22, 2023

Hi there I need some help. After modifying some passport details I have been advised that the QR codes need to be updated as they do not update automatically. Could you please advise on this matter? Unfortunately nobody is answering my query on the Visit Japan chat.

Hey Violetta, where did you hear that you need to update the QR?

• March 23, 2023

Hello Melissa:)

Thank you for getting back.

A disclaimer appears right after the passport information changes are made. It says the following:

“Editing passport details will cancel your pre-registered quarantine Fast Track and will require details registered again. The created QR code is not automatically updated so update the QR code after checking the details registered”.

After that no further instructions are shown. I did refill the quarantine Fast Track details again, and also received an approval. However I’m afraid the QR codes might not work.

I also tried asking through the chat but had no answer.

Do you think I should erase my application and re-apply?

When you refill the fast track, did you do it through a separate trip? if so, it should be fine since the QR code would have been generated via the new passport detail

Thanks you for the detailed info. It’s been so helpful especially the updates. My query is – I have registered the whole family under one account so 2 adults and under 18 kids. I -as the primary account holder- have filled out one disembarkation card for foreigner and declaration of personal effects. Do I need to fill it out for the other adult and kids too? Thanks you.

Hey May, yes you have to fill out the card for each adult and kids too. You can do it via Visit Japan Web – you just need to select your kids names from the dropdown, which will allow you to access their disembarkation card too.

• March 21, 2023

I am currently filling in my fast track but what do I do if we are staying in multiple addresses in the one trip? Do I then need to add in each place we are staying in the trip?

You can just fill in the first address that you’ll be staying in

• March 20, 2023

This step by step is brilliant, thanks Melissa. It’s our first trip to Japan from Australia (April 2023). I registered all 4 of us using my iphone only (husband, 18, 16 yr olds) and have received blue boxes for all. All happened within a few hours. Very grateful to peruse this website and confirm I was doing it right. Easy once you get the swing of it, I anticipate our arrival will be much less stressful with all this sorted.

Hi Ellyanne, Thanks for the comment! I hope you’ll have a lot of fun in Japan, April is a great time to visit. Make sure everyone has their QR code screenshot on their mobile devices so that it will be easy to show! Once you have the Blue box, you should not be waiting in line at all and should proceed to immigration. There might be a line at immigration though.

• March 19, 2023

Thank you for the information on this page, it was very useful. I uploaded my Vaccination Certificate and the review was completed in 8 minutes! I was impressed.

Hey David. I’m glad you were successful! Have fun in Japan.

• March 18, 2023

I hope you can answer my question. I am travelling with my 2 boys -age 8 and 4. They do not satisfy the 3 vaccine COVID requirement so I put “will not submit” in the Fast Track section. I understand children under 18 have exemption as long as the accompanying parent/adult meets the covid requirements. Question is do I also put “No” under “Do you wish to do prior registration of a test result certificate taken less than 72 hours before departure” OR do I leave this bit unanswered- which means it will remain “Yellow” with the wording “Please register”.?

You can put No or leave it blank, it will remain yellow eitherway. They will be ok as long as you have the blue box!

On the vaccination certificate submission page, it wants a list of vaccine names and manufacturers, and then asks for the date of “third” vaccine. I have received 4 doses altogether as I have had a booster dose in February this year. Wondering if I should put the date of the latest 4th vaccine as the “third” one they are asking for.

Hey David. You can just put the date of the third one. It doesn’t matter when, they just want you to have at least 3 doses.

• March 16, 2023

Hi Melissa, how did you do the customs part one for the family? My mom, brothers and I will each have our own accounts on VJW, is there a category/part that we can list all our names for customs?

• March 17, 2023

Hey Eve, when doing the customs part, one of you just need to declare that you’re traveling with 2 other adult family member. Then you can all use the same QR code for customs.

I followed your steps to the letter and even completed the disembarkation and custom declaration portions. However when I clicked on quarantine procedures (fast track), I get this big blank space with a grey line going in circles. I have left it running for hours, even overnight and nothing happened. I have tried returning to the previous page and starting again and yet I am stuck at that blank page. I cannot get to the page to upload my vaccination certificate. Did I miss a step somewhere? I need to complete this quickly within the next few days. I would hate to have to join the long queues to do it manually at Narita. Help!

Hey Jeanie. Have you tried using a different browser or different device?

Thanks for the tip. Tried it on my tablet and it is working (being reviewed).

Awesome! Hope you get the blue box soon.

Hi Melissa! This is probably a very simple question, but wanted to confirm. When you filled out the Disembarkation card for foreigner, on the section for Immigration information to Japan– asking about “Last flight number”, is that referring to just my flight number? the word “last” is what confuses me. Thanks!

Hey Nica, they just mean the flight number you take to get to Japan. It’s possible some people take multiple flights to get to Japan and they just want to make sure you provide the flight number of the last leg

• March 14, 2023

Hi,we are flying to Tokyo and starting a cruise straight away. What go we enter as our address in Japan – the ship or the port?

• March 15, 2023

hmm! I would put the ship if they have an address

• March 13, 2023

Hi. Just want to ask do I need to do declaration of personal effects and unaccompanied articles for my child?. in the no of family member page its not allowing me to modify and because of that it says there 1 adult and 1 child travelling with my child. it should be 2 adults.

I can’t see how to make a comment so I thought I’d get my question in by doing this! The visit japan web just won’t accept my password no matter what I try and there is no answer that I can find to help me. All suggestions as to how to resolve this welcomed.

Do you mean when you’re creating an account or are you trying to log in to an account you’ve previously created?

Hey Jean. Is this for the customs declaration?

Hi. Yes melissa the customs declaration. is it optional for children?

For customs I have always just filled out one for the family, and my husband and toddler just goes with me

• March 11, 2023

Hi Melissa, thank you for your very clear guidance on the VJW. I have a bit of a problem. The name on my vaccination certificate is different from that on my passport. That is because my vaccinations were done in Hong Kong using my HK ID Card which bears my maiden name. My passport which was issued in Canada is in my married name. Recently, I made a sworn declaration before a government official in Hong Kong that both names refer to the same person. Should I upload that declaration along with my vaccination certificate? I’m sure there are others who are in a similar situation and wonder how they overcome this problem. Thank you.

Hey Monica, usually they are quite specific about having the names match. I suggest checking out this fb group and asking your question there: https://m.facebook.com/groups/913769919120863/

• March 12, 2023

Thank you Melissa. I just stumbled upon this in the Fast Track FAQ of the Ministry of Health, Labor and Welfare.

Q. What should I do if my family name changes due to marriage, etc., so the name on the vaccination certificate does not match the name on my passport? A. On the vaccination certificate, please use a pen or pencil to clearly write your name as indicated in your passport. Please upload an image of the certificate that clearly shows the full name you have written. Please note that your document might not be accepted if the names in the vaccination certificate and passport differ significantly (for example, neither your first nor family name actually matches between the two documents).

This might be the solution to my problem. I’m sending you this for the information of others who are in a similar situation.

hey Monica. Thanks for this info! It does indeed sound like it would solve the issue. let us know if you’re able to get through with this.

Guess what? I uploaded my vax certificate “as is” without putting my passport name on it and they accepted it. I suppose it’s because my first and middle names are exactly the same. Thanks for bearing with me!

that’s great to hear! Have fun in Japan!

• March 10, 2023

Hello! We took our PCR in the morning but our departure is 3:45 pm. When it says 72 hours, is that specific that we need to take it in the afternoon instead. I registered it and got completed. It gave me a blue color. That does mean I don’t need to take the PCR again? I was thinking to take it again. Please advise! Thank you so much 🙏

hey ana. if it’s more than 72 hours i would take it again. the airline might check when you are checking in for your flight.

• March 9, 2023

it was fabulous help thank you for registering.on Japan web.How do I use my registration when I arrive at the airport in Tokyo?

Hey Anna, if you have followed all the steps above, then all you need to do is show the Blue box when you land in Tokyo. Then if you complete the steps for immigration and customs, then you just need to show the QR codes for those.

• March 7, 2023

Hello, thank you for this information. But would just like to check, I already had 3 covid-19 vaccines but may last vaccine was January 2022 and I will be travelling this June 2023. Do I still need to provide negative RT-PCR test when entering Japan? Thank you very much.

Hi Jen, as long as you provide the 3 vaccine certificates and get the blue box as I outlined in the blog post, you won’t need to provide negative RT-PCR.

Hi I have just received Email to say ‘we have re received and accepted image ‘ for our quarantine but I had logged out of system and I don’t know how to get back in for taking a screenshot It seems to come up that you have to register Thanks

Hey jennifer, you can login here with the password you’ve created before https://www.vjw.digital.go.jp/main/#/vjwplo001

What if I don’t have a vax certificate? I only have vaccination cards. My country is inefficient and my shots cannot be found in their system.

You can take photos of the vaccination card and upload them to VJW, as long as your name, date of birth, the name of the vaccine, and the date you received the vaccine are clearly stated on the card. You can review the requirement here: https://www.mhlw.go.jp/stf/covid-19/border_vaccine.html

• March 6, 2023

Hi. Thanks for sharing this. I will be filling this up later. So from what I read above, there will no more QR code for the quarantine portion of the procedure but we can still do Fast Track. Am I right?

yes! you just need to submit your certificate or covid test and wait for the box to turn blue and you’re good

Hi I will be picking a JR pass which will need a stamp on my passport. Using the fast track system for everything including immigration and customs will I miss getting my passport stamped since everything is automated with the QR code or will there be an immigration officer that stamps the passport after checking your QR codes. Thanks!

hey AK. you’ll still get the stamp. They will just scan the QR on immigration.

Thanks for confirming!

Today 06-march-2023 I checked this site ( https://vjw-lp.digital.go.jp/en/ ) but it doesn’t have an option to upload certificates anymore.

“Notice No longer required to register your passport and answer the questions on the web for the Quarantine process (Fast Track) from Dec. 28, 2022. Due to these updates, QR code for Quarantine will not be shown any longer. The “Fast Track” service for quarantine procedure has been available in Visit Japan Web from November 1st, 2022.”

Hi Keenan, QR code is no longer generated but you can still do fast track online. in order to do fast track, you need to sign up for an account and upload vaccination certificate there. Please read the blog post from Step 1. It will tell you step by step what you need to do: https://girleatworld.net/visit-japan-web-how-to/#step-1

• March 4, 2023

Thank you so much for this detailed page explaining EVERYTHING. This was extremely helpful. My trip to Japan is in about 2 weeks (arrival on March 17). I started doing the “Quarantine Fast Track” yesterday. Submitted around 2pm USA Eastern Time. Later in the evening, around 8pm, my info was accepted. Living in the US, I have had the first 2 Pfizer shots, the first booster shot, then the second booster shot last September. I have 2 CDC cards, front and back. This gave me 4 jpeg files to upload. I used Adobe to combined the 4 jpeg into 1 pdf file, compressed it, then submitted it. It seems that you can only upload 1 file on Visit Japan Web. I was incredibly stressed about this part. Hope this helps my fellow USA residents. The rest (Disembarkation Card and Declaration) was super straightforward. Happy travels everyone!

Hi Phuong, thank you for this update and thanks for the tip about combining everything into one PDF!

Hi Melissa. Thanks so much for your detailed page. I am heading to Japan on coming April 20th. Can I just register for the Immigration Clearance & Custom Clearance weeks ahead together with the Quarantine Fast Track? Or they can only be registered on my fly day ? Thank you.

You can register everything with the fast track!

Hi! I am going to Japan on March 14th. My vaccines certificate has a front and back. When I went to upload them there were two places where I could upload vaccine certificates, so I uploaded the front card and the back card. Now my screen has been ” thinking ” for over 10 minutes. You know the little circle that keeps spinning. I am beginning to wonder if that is because I uploaded two separate files. I almost put them in one file, but when there was a place for two of them I went ahead. Now I am wondering if I should close out the screen and upload a collage of the front and back in one file? What do you think? Another question, I read in a different post that children 13 and up should complete their own account. Well the parent should complete their account registration on visit Japan web. Here I see it is 18 and above. Has anyone registered their 13 year old child on visit Japan web as a family member traveling with you? Because hotels in other organizations in Japan consider 13 and above as an adult fee, I thought that might apply here as well per the other post. Hoping someone has personal experience. Thank you so much! Getting nervous about this!

Hey Vicki, your 13 year old does not need their own account. You can add them to your account.

Hello, Thank you for all the details and clarifications. A question for traveling in Japan. If you travel with only two vaccines, will my friend have a problem entering temples, restaurants and going on public busses and the bullet train? Regards, Hanne

Hey Hanne, once you’re inside Japan, vaccine is not checked. But to enter Japan you’ll need a negative COVID test if you only had two vaccine shots.

• March 3, 2023

Thanks for the great info. When entering info regarding where we are staying. We are staying at multiple hotels do we just list the first one? When asked telephone contact number do we list our cell number or the hotel’s number

yes, I was staying in multiple places too and I just list the first one. I think for contact number it’s the accommodation’s number too.

• March 2, 2023

Thank you for your post, it definitely helps me a lot! Just a quick question, I accidentally uploded my Vacinnation document under my husband’s name and is now being reviewed. There is no button to cancel or edit. How can I amend this? Thank you.

Hey Shiqah, I think you just need to wait until the review is done. When it is rejected, you should be able to provide the correct certificate.

• March 1, 2023

Hi. When you move on to pre registration for quarantine procedures and scroll down past NOT YET REGISTERED and then past name and passport and arrival date.

there is a message saying

REGISTERING QR CODE FOR QUARANTINE PROCEDURES UPON ENTRY TO JAPAN IS NO LONGER REQUIRED. QR CODE IS NO LONGER DISPLAYED HERE.

Doeas this mean that the whole thing is a waste of time??

Hi. Is it still worth doing this as it is no longer mandatory?

It’s really easy to do, so I think it’s still worth it. You never know the situation when you’re landing. If they have a lot of people to check, it might take awhile. PS: VJW was never mandatory after border reopened.

Hi Melissa, We are almost finished with the quarantine portion and only need to send our 72 hours certificate in. The only problem, it says we timed out. Any suggestions.

Hey David. Did you input the correct arrival date and time to Japan? It should not have timed out. In this case all you can do is start over a new trip in VJW

But it says it won’t show a QR code

It won’t show QR code, but they will still check whether you have the blue box on top of your page. You could just show a screenshot of this though.

• February 27, 2023

Hi Melisa, thank you for the detailed guide. But just wondering, is this step compulsory prior to entering Japan?

• February 28, 2023

Hey Joanne, no completing VJW is not compulsory. However when you check in for your flight to Japan, you still need to provide your COVID vaccine certificate or a negative COVID test result 72 hours before your flight. Upon landing, you’ll be checked for these too. Otherwise, you would need to quarantine.

• February 24, 2023

I plan to bring my niece which is 15 & 16 years old to Japan. Both of them only 2 doses mean not fully vaccine. Can I add them to family travelling together in VJW if they are not my children? As of above , can my niece exempt from the 72hrs pcr test?

The VJW FAQ doesn’t specify they need to be your kids, so should be fine to add your nieces https://www.hco.mhlw.go.jp/faq/fasttrack-en.html

thank you for explaining it so perfectly clean. I have got also a question: I followed all of your steps and received my blue screen for the Fast Track. We are flying on the upcoming Sunday, 26th February 2023 at 1.30 pm Germany Time. In my Web its states that the Review is only valid until the same day (26th February 2023, 3.10 pm.) but because of the time difference we will land in Japan on the 27th February at 10.30 am Japan-time. Will the blue screen turn into another color or and will it loose its validity once it surpasses the validation time?

Thanks in Advance

Hey Angi, the countdown on VJW should be tacked on to your arrival in Japan. So your departure time should not matter. So if you had specified on the trip info that you’re going to land in Japan on 27 Feb at 10:30am, then the blue screen will stay throughout. Can you double check what you’ve specified on the trip?

yes, I wrote that we due to the time difference we would land in Japan on the 27th February 2023 at 10.30 AM. The VJW has had this information since we booked in December, nothing has changed then. So it should stay blue past the expiry date, which was mentionned in my Web? And what color would it turn from blue in case it wouldn’t be valid anymore?

Thanks in advance again

Thank you for this descriptive informations. I have done mine like 3weeks ago and I haven’t gotten BLUE on my quarantine part. I wonder how long does it usually take for it to turn to blue?

Hey Vincent, what does the status say on your vaccination certificate? If any of those has been approved, it will turn blue. Approval doesn’t take long, usually only 2-3 hours after you submit the certificate.

• February 22, 2023

Hello Again Melissa,

(1) Many thanks for your extremely prompt and helpful response – the whole process is much clearer now.

(2) You mentioned taking a screenshot of the blue box – is there any good reason why I shouldn’t do the same for the ‘immigration’ and ‘customs’ QR stages as well? This way, I wouldn’t have to worry about internet access at all.

Many thanks,

• February 21, 2023

Thank you so much for all your valuable information and inside knowledge. Your descriptions and explanations are admirably clear. I have a few rather elementary queries for you:

(1) How do I download a ‘Visit Japan Web’ app onto my iPhone? It isn’t listed on the official Apple App Store. (2) Perhaps I don’t need an app at all, in which case how do I transfer the QR codes (on my desktop computer) into my iPhone? (3) When I arrive in Japan, will I need access to the internet in order to show my QR codes? (4) I don’t understand the purpose of the ‘off-line’ facility. (5) In a nutshell, I don’t understand the overall ‘modus operandi’ of the whole system. I cannot find any such explanation anywhere else, so I’d be very grateful for a clear exposition.

Many thanks.

(1) It’s a web app, so just go to the URL I have above on Step 1 (2) You open the website on arrival and show to them the Blue box (3) Yes you will need internet access. That’s why most people just screenshot the blue box they received (4) I am not sure what you mean by off line? (5) The point of Visit Japan Web basically, for now, is a way to get everyone checked on their COVID vaccination status or COVID test so that they can enter Japan without quarantine. That is all!

• February 20, 2023

Hello Melissa

Thank you for this incredibly clear and complete documentation of the VJW and Fast Track. I could not figure out how to get from the registering step to the Fast Track itself. Your post saved the day. I had no clue that the “name” of the trip was a button to click to move on to the next step.

Just to be clear, after receiving the blue screen in fast track, you are done except for the disembarkation card/immigration clearance and the customs declaration?? Thanks for your help!

Yes! once you’ve go the blue screen, take a screenshot of it (because you might not have internet as soon as you land) and just show that screen and you’re good to go! I do recommend doing the disembarkation card and customs declaration though. it is optional in terms of the fast track, but you’ll still have to do it when you land anyway.

I’m really glad the post helped 🙂 I did find the Japanese app UX are often a little weird to those who are not used to how they think and operate!

• February 19, 2023

The immigration QR is in Yellow color, is it correct ? Or it has to be blue?

it needs to be blue

Hey Corin, sorry I just went back to this and realized you’re referring to the Disembarkation Immigration QR code. You are correct, that one is yellow. When I talk about blue screen, I’m only referring to the quarantine process.

Hello, i had been registered my daughter (15 years old) under my account as family member, did she need to register or fill-up the quarantine procedures, immigration clearance and customs declaration by individual to get the QR code?

I’m already registered and get the QR code for my self.

Hey Ivy, if you have added your daughter to your visit Japan Web account and declared that she will be going with you when you created the trip plan, then you can select her name from the dropdown. Upload her vaccine certificate if any. If not, just select that she will not submit certificate. Do the same for the covid test step. Her box will be yellow if you don’t submit certificate or covid test, but she will follow your quarantine status (which should be blue if you provide vaccination certificate or test negative for yourself)

• February 17, 2023

Hi Melissa, Can I check for the vaccination cert to be uploaded, can I just provide the QR code or need to be the full digital certificate? My trip is in 4 weeks time, when the earliest I can register for fast track entry? Thanks

• February 18, 2023

You have to upload the full certificate with your name, passport number and the vaccine name. You can already do fast track starting from now

• February 23, 2023

Have done exactly what you have shared. All is good & gotten the blue quarantine page & 2 QR code as required. Thank you so much 😊

Hi Melissa How can i register if I only land and depart in Japan on same day, so without an actual address (I fly into Narita and make my way to Haneda same day to fly onwards to Thailand)? It is required in the app, do i put in the address and phone number from Haneda Airport? Thank you Ward

Hey Ward, Yes it seems some people do this and succeeded. Let me know how it goes for you!

• February 16, 2023

Hi Melissa, thank you very much for this blog post! I already submitted my vaccination information and the screen turned blue as well but I‘m a bit worried as the countdown saying „time remaining to complete registration“ didn’t stop counting down. Is there anything I missed doing or isn’t it related to the validity of the blue screen?

Hey Marla, you don’t need to worry about the countdown. If the screen has turned blue, you’ll be fine. Double check that you have entered the correct date of arrival, because the countdown is tied to your arrival. If i remember correctly, it counts down to 6 hours before your plane lands.

• February 12, 2023

Hi, I am heading to Japan this coming June 2023. First of all, Your content is very helpful and detailed indeed. Kudos and it helps me with my confusion about their procedure. I am truly grateful.

I have a question about the section under register planned for Entry/Return. I have input the entry portion but it did not state any return info in it. Please advise if is only input only 1 time as entry? If we are heading back to Singapore, do they still need to see the fast track?

VJW is only for entry to Japan. There is no need to worry about the exit.

• February 11, 2023

If I want to enter Japan for a 12 hour layover and don’t have an accommodation could I still use Fast Track? The “Declaration of Personal Effects and Unaccompanied Articles” ask for ” Address in Japan (Accommodation) “

Hey Andy, I’m actually not sure about this. It should be treated like any arrival card that you fill in in other countries. I have seen people’s account on reddit of putting the address as the airport’s address since they’re just transiting, so you could try that.

• February 1, 2023

Can confirm that you can add another adult to your application as family member. Did it last week and today 1Feb23 both our quarantine boxes turned blue. Got the other 2 QR codes for each of us immediately last week and took about a week for the quarantine one to be approved. Oh by the way thanks for the useful information on this page.

thank you Richard for this very valuable update!

• April 14, 2023

Hi Richard,

so you only needed 1 account for all your family including yourself? how did you/spouse/child show the QR to the officer since the checking done for each person? thank you

• January 29, 2023

Hi Melissa! Thank you for your information in this article; it helped me, but I want to ask several questions because it is the first time I have been going abroad by plane.

If I want to go to Fukuoka from Jakarta but with one transit in Ho Chi Minh City (Vietnam) before Japan : 1. Is The “flight number” the first number plane before transit (plane number Jakarta-Ho Chi Minh City) or the plane after transit (Ho Chi Minh City-Japan)? 2. In “Preparation for customs declaration,” the country point of embarkation, in my case, is Jakarta or Ho Chi Minh City?

Thank you very much

• January 30, 2023

Hi Alya, I would do: 1. The flight number that enters japan, aka HCM – Japan 2. For this one, it depends whether you crossed immigration in HCM or not. If you just transited and changed plane, then I would put Jakarta. But if you went out of immigration in HCM and then back in to catch the next plane, then i would put HCM.

• January 27, 2023

How do I check for my registration status to know whether it has turned blue?

Hey Ezati, you go back to your VJW account and click on the trip name you made before.

Hi Melissa. I have a pdf document issued by NHS for 4 vaccinations. Do I upload the pdf or scan and upload 3 of the certificates?

Hey Carole, you upload whichever document states the name of your vaccine and when it was taken.

Hi again. They both do. I didn’t know whether the document(s) had to be in pdf format or a scanned pic. I haven’t started to fill in any of the forms, I am trying to collate all the documentation in the required formats before I begin. Thanks for your help.

Hey Carole, then the PDF is fine, no need to scan.

• February 6, 2023

Hi Melissa. Great post, bery helpful.

Just wonderinf if you have the answer to this query that I have. I have registered my parents under my account and get the blue box for all of us. While i understand from your post and previous comments that we can screenshot this blue box to get pass the quarantine check point, what about the QR code for immigration and customs clearance? Should I screenshot the QR code as well?

• February 7, 2023

Hey Wan, if you can get wifi / data in Japan, you don’t need to screenshot. Otherwise, yes, please screenshot those QR codes as well.

• January 23, 2023

I was wondering, how fast is the fast track produce actually? On average maybe if it’s hard to say.

I am used to the whole immigration process (from deboarding the aeroplane until arriving in the freely accessible arrivals terminal where all the shops are) taking at least 1.5 hours.

I’m just not sure how excited I should be for the Fast Track procedures 🙂

• January 24, 2023

the fast track eliminates the need to queue to get your vaccine / PCR test documents checked before the actual immigration process starts. i can’t say how much time it saves, depends on how many flights arrives at the same time as you. In my case it was totally worth it bc the line to check docs was quite long.

• January 18, 2023

HI Melissa, I have filled out the Visit Japan Web with the registration complete, however I did not received a QR code. I have gone over the website & faq questions but there is no clear answer. On one of the question & answer it says there is no longer a QR code displayed. I go into the registration again to complete the registration again and it states QR code may not be updated to register again! Do you have an answer?

When I fill out the quarantine questions I get a QR code right after I complete the questionnaire. Is this the same as the Visit Japan Web? Do you need 2 different QR codes or does this include the Visit Japan Web? Just wondering if you have some answers. Thank you.

Hi Kathy, it seems they have done away with QR code, so you don’t need to worry about it. In my experience from December 2022 as long as you show the blue screen they’ll let you through.

• January 16, 2023

Hi, Can i add my parents as family travel with me?Or I can only add infant who are not able to fill out the form? Thank you

I was under the impression that the function is only for kids and each adult needs separate account but i have heard experiences where people register other adults and they are still let through. just make sure your husband each have the blue box screenshot on their phones when you land, so that you can show it easier as you go through the check points.

• January 13, 2023

Hi. I registered and did everything already but I noticed you said to create one account per adult. I only signed up one account for me and I registered my husband under the details of family member traveling with you. You mentioned only kids are added here. Did I do it wrong and should I make another account for my husband still?

• January 10, 2023

Hi! Do I need my physical vaccination card? I submitted a picture of it and it was approved however, I am not sure if I will be able to locate the misplaced card or get a replacement prior to my arrival in Japan

we were never asked to produce the vaccination proof. In Singapore, we only have digital vaccination proof (govt doesnt issue physical card) and they were ok with it.

• January 7, 2023

Hello thank you so much for the information. I have filled in the forms and got the confirmation I don’t need to test to enter Japan due to having 3 jabs. My parents have also been registered with me under the same account. But I’m wondering do my parents need an account or can we share the same as it’s been approved already for each person.

Hey Dominic. I was under the impression that the function is only for kids and each adult needs separate account but i have heard experiences where people register other adults and they are still let through. just make sure your parents each have the blue box screenshot on their phones when you land, so that you can show it easier as you go through the check points.

• December 29, 2022

My Pre-registration for quarantine procedures is blue has “Review Completed” for Current Status, but no QR code. Do I need a QR code?

Thanks Melissa

This message is from the Quarantine Documentation Center (QDC) in Japan.

If you register on/after Dec 28 (Japan time), no need to register passport and Questionnaire Web online. So their is no QR code required for Quarantine Procedure,please present the top page of Quarantine pre-registration procedure when arrival.

Thanks Luke. You are correct. We now only need to provide vaccine certificate and that’s it! I will update my blog post accordingly.

• December 19, 2022

Hi Dear Melissa, if I have 2 covid vaccines + the 72h test before departure would it be possible to complete the registration?

• December 24, 2022

Yes, as long as the test is negative

Hi Dear Melissa, all helpful and clear. Just one question: if I have 2 covid vaccines + the 72h test before departure would it be possible to complete the registration?

• December 20, 2022

Yes, submit all the docs and see if your screen turns blue

Hi Melissa! Thanks so much for the helpful info but are you sure it’s at least “3”? For those who got Johnson Johnson (Janssen) it was only 1 shot and they didn’t need to get another after 6 months. Then those people were allowed to get a moderna booster a year later. Which would make the total 2 shots – not 3. Are you positive they only let you in if you had 3 total?

I see Janssen as needing 3 shots in the official requirements link: https://www.mhlw.go.jp/stf/covid-19/border_vaccine.html

Maybe you can try submitting your vaccine certificate anyways and see if your QR turns blue?

• December 21, 2022

sorry! i just noticed the footnote that says

* For the JCOVDEN intramuscular injection/Janssen and CONVIDECIA/CanSino Biologics only in case of primary series, one dose is considered equivalent to two doses.

Thanks so much Melissa! You’re amazing.

• December 15, 2022

thank you so much dear…all of the information is so helpful..finally managed to complete my son vaccination cert issues..thank u very much

glad I can help 🙂

• December 11, 2022

How about the Insurance part? We should fill in also if we have travel insurance?

• December 13, 2022

Yup, you can fill them in if you have an insurance but it is not required.

• December 10, 2022

I have received four covid vaccines, three in 2021 and one in 2022. Are they still valid to be recognized on Visit Japan Web? I am planning to take the fifth one in January 2023. Thanks.

You’ll be fine as long as you’ve taken 3 shots, no matter how long ago. Also check the type of approved vaccines – i’m not sure which one you took.

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Did anyone else have issues uploading their passport photo? I have tried 3 times now and each time it gets denied- no idea why, I am taking it just as it asks... I am not sure how I can take a better photo at this point??

I have a short layover at HND connecting to KIX, so I need to make sure these documents are all ready to go to eliminate any delays...

Thanks! Appreciate the help!

21 replies to this topic

Just skip the passport uploading and move on to the vaccine certificate, immigration, and customs questionnaire then submit your application. Not uploading your passport is not a problem at all. They'll approve your application with a note saying to show your passport at immigration. This is exactly what I did when I couldn't upload my passport. Apparently, many people have trouble uploading their passports.

I had to try several photos before one would upload.

You need to be certain that the numbers on the bottom of the passport page are easy to read in your photo. I had been focusing on getting a clear shot of my photo and avoiding glare, but that didn't seem important.

Good luck - I sometimes think these things are almost random. I've had similar difficulties uploading photos for Australia ETA's, for example.

You might try a different browser. I had trouble getting to the vaccination page from Chrome Windows 10 as the page just hung, but it worked using MS Edge. No idea what the problem was. I had no problem with the passport photo because I used a full page scanner.

My cell phone company is supposed to have international data which is supposed to automatically log in when you arrive. Of course, there was a problem and I couldn't get a cellular signal until I called customer support and it took a couple of hours to straighten things out. Fortunately I was able to get connected to Haneda airport wi-fi and bring up my qr codes before vaccination screening. But then I had some problems at immigration where there were a couple of full planeloads of people in front of me and wifi was spotty with so many people in a fairly small area. You may be able to get by taking screenshots of the qr codes if you have problems with internet connections.

Great news- I finally got it to work!!

The questionnaire asks me where I will be quarantining, which is not applicable. Do I just skip that page? It then asks where I have been in the past 14 days... Should I wait to do this section closer to my arrival? (I arrive 12/28).

Are you arriving from the US or another country? If your itinerary is known now, just enter that.

At least that is how I handled the questionnaire!

May I ask how you finally get through it? I also failed to upload...... thanks.

This post has been removed at the author's request.

Europelover - perfect! That's what I did! How far in advance did you complete all of this?

Hi All! I'm having issues with adding a Municipality on the tab "Questionnaire Web" after the passport upload. I can add the zip code and city, but not the Municipality. It shows a dropdown, but nothing appears and I can't write in the box. I then get an error with this field blank and can't continue the process.

I'm working on this about 10 days before travel.

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New app allows travelers to make paperless entry into Japan

Visitors and returnees to Japan will be able to go through simpler customs, immigration and quarantine procedures by using a new phone app starting next week, the country's Digital Agency said Tuesday.

Digitalization of entry procedures is expected to help reduce the risk of infection and burden on officials at airport CIQ facilities, which have been facing a shortage of staff.

Travelers who registered quarantine questionnaires and customs declarations, among others, containing their names, addresses, health conditions and other information via the app will only need to show their smartphones or other devices to officials upon their arrival.

The new service is expected to shorten the time of entry procedures, as officials will be able to see the traveler's relevant information simply by scanning a QR code on their device.

The app will initially be available in English and Japanese, and the government will consider adding other languages later.

Japan, like other countries, has tightened its border controls amid the spread of the omicron variant of coronavirus, believed to be more transmissible than previous strains and able to evade immunity provided by vaccines.

In a time of both misinformation and too much information, quality journalism is more crucial than ever. By subscribing, you can help us get the story right.

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visit japan web procedure - Japan Forum

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visit japan web procedure

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Thank you in advance.

41 replies to this topic

I think people say 30 days to 2 weeks beforehand but you can do it now as well. It will take a while for them to approve any vaccine records though since they prioritize people close to departure time. I'm departing on the 15th of December and I have all of it done other than waiting for my vaccine record to be approved.

Thanks, Huy. That's very helpful. I will complete it this weekend to make sure it all goes through. I have registered already, but the website itself seemed very clunky!

I have taken multiple images, using phone, scanner etc. Same result on all attempts. They dont give an option for manual correction. Wondering what to do. Thanks

It seems some people are having a hard time uploading their passports including myself. I skipped my passport, completed the rest, and submitted my application. I got approved in a few hours and there was a note saying just to show my passport at immigration which you have to do anyway. So skip the passport part and submit your application. No worries.

I am finding the whole process quite frustrating. I was able to upload my passport, however, I cannot seem to upload my vaccination certificate from my phone. It keeps telling me something went wrong! I have no idea what I am doing wrong?! Anyway, I will have the international vaccine certificate on my phone and Ipad so hopefully that will be ok?

Thanks Dr S - shall give a last try tonight with a new images otherwise shall skip as you did.

How to skip?

When you upload the image and press "Passport", "Scanning" status will be shown for about 5 minutes. While the status is "Scanning", the "Skip" button will be displayed.

I also watched a you tube video where the vlogger had not registered fast-track but was made to register upon arrival at Japan before passing through immigration and customs

Thanks, Vik99.

Anyway, I am not flying out until December 24 so hopefully things will be fixed by then.!

@MelbourneSensei,

Did you take a photo of your vaccination certificate (from the paper format) ?

Hi bcw. No, I just took a screenshot. I didn’t realise that may be the problem. At least when I tried the photo of the screenshot, something happened but then the file was too big. I will try a photo of a paper copy of the certificate, as you suggest. Thanks.

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