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Imaginative and Unusual Itineraries

A WORLD WAITING TO BE EXPLORED

175 YEARS IN EVERY SINGLE DAY

On a Fred. Olsen cruise, we channel all of our 175 years of experience sailing and discovering the world into making every single day special for our guests. We hand-craft our itineraries every year so that we take our guests not just to the most amazing places on earth, but at the very best possible times.

Our smaller ships

The most wonderful way to sail the world is aboard a smaller ship. Our guests love the feeling of being on an elegant ship, close to the sea. They appreciate that our smaller ships can take them to more interesting places – to the furthest reaches of Norway’s lesser-known fjords, through narrow waterways and canals and to the very heart of some of the world’s most beautiful cities.

Our Hand-crafted Itineraries

Our journey planners put so much consideration and pride into crafting our itineraries afresh each and every year. That’s because we want you to sail the most imaginative routes and to visit the world’s most wonderful destinations at the very best possible times to experience them.

The Azores when the Perseid Meteor shower streaks the night sky, Mumbai during the Holi Festival and the coast of Canada during the largest migration of Humpback whales on earth. It’s why we were awarded Cruise Critic’s ‘Best Itineraries’ for five consecutive years.

The Joy of the Journey

We put enormous consideration into ensuring every single day you are with us is as stimulating and enjoyable as possible. Our ‘Treats of the Region’ cooking demonstrations and “Itinerary Insights” informative talks, for example, are curated specially for the regions we are visiting so that you gain the fullest understanding and appreciation of them before you get there. And our on-deck ‘Stargazing’ talks help you understand much about the universe we live in.

In short, our exceptional experience ensures your exceptional experience.

There is much that sets the experience of a Fred. Olsen cruise apart. But nothing more so than our people. As Mr. Olsen himself says, ‘It’s all about the people. All of it, everything”.

Because our ships are smaller, our crew are able to get to know you personally and to understand what you like. And it is the warm, attentive and more personal care our people pride themselves on that is so appreciated by our guests. Without doubt, our people are central to the specialness of a Fred. Olsen cruise.

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INTRODUCING THE FRED. OLSEN FLEET

The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities.

Bolette is one of the largest ships, by overall size, in our fleet. With its warm, welcoming atmosphere and timeless style, and classic open deck spaces providing a place to fully immerse yourself in the magic of ocean cruising, Bolette is very much in keeping with what our guests have come to expect from a Fred. Olsen ship.

Sister-ship to Bolette , Borealis is perfectly suited for taking guests on a journey around the globe, enabling more exploration in more exciting ports. Her smaller size, spacious public areas, open deck spaces and impressive array of restaurants make her perfect for longer voyages, and shorter journeys alike.

Beautiful Balmoral is small enough to navigate Europe’s most picturesque waterways so guests can enjoy hours of scenic cruising.  Balmoral offers a warm, civilised atmosphere and features comfortable accommodation, stylish restaurants and plenty of open-deck space.

IMAGINATIVE AND Unusual ITINERARIES

Sailing from a port near you

We sail from across the UK to make joining your next Fred. Olsen cruise nice and easy.

Fred. Olsen’s diverse selection of cruises from Dover include chances to sail to the breathtaking Norwegian Fjords; unearth cultural, historical and scenic highlights of cities in the Baltic, marvel at volcanic islands in the Azores and Madeira, experience the icy kingdom of Iceland, indulge in an exploration of the Dalmatian Coast, or discover the sights and highlights of isles and waterways in the UK.

Some of the world’s most sought after destinations are within your reach on Fred. Olsen cruises departing from Liverpool. Situated on the coast of Northwest England, this port is the ideal starting point for voyages to Scotland, Northern Europe and Norway, bringing you closer to the beautiful unspoilt waterways and landscapes of the Norwegian fjords and Scottish lochs; the astonishing natural wonders of Iceland and Greenland; and remote locations within the Arctic Circle. Cruise from Liverpool to see the wonders of the Azores, and the spectacular Amalfi Coast.

Situated on the north bank of the River Forth, just 40 minutes from Edinburgh, the Port of Rosyth is conveniently placed for guests joining Fred. Olsen’s cruises from Scotland. There are a fantastic selection of cruises from Rosyth to choose from, each featuring incredible destinations across Europe. Cruise from Scotland to Norway to experience the outstanding natural beauty of the magnificent fjordland; sail to culture-rich capitals in the Baltic; discover volcanic Iceland; or experience natural phenomenons such as the Perseid Meteor Shower.

Southampton

Located on England’s south coast, Southampton is the ideal departure port for an extensive selection of Fred. Olsen cruises, including rewarding European city breaks; explorations of Iceland and Norway’s awe-inspiring fjordland; chasing the Northern Lights in the Arctic, journeys to the Mediterranean and Adriatic; and explorations of the islands of the Azores.

The departure port for an extensive range of exciting Fred. Olsen cruises from Newcastle; the Port of Tyne is a gateway to discovering incredible destinations across Europe. Cruise from Newcastle to Scotland, Norway and Northern Europe in search of spectacular highland and fjordland scenes; natural wonders in Iceland and Arctic Norway, such as the awe-inspiring Northern Lights; captivating Norwegian fjords; and picturesque Canarian and Mediterranean waterways, all in less time than it would take from a southern departure port.

Fred. Olsen’s cruises from Portsmouth include winter escapes to the glorious sunshine and scenery of the Canaries and Madeira; go in search of the Northern Lights; or island hopping in the Caribbean. Portsmouth is a city rich in maritime heritage, with landmarks such as the Historic Dockyard and the Spinnaker Tower. Britain’s ‘Great Waterfront City’ is situated on the shores of the beautiful Solent, east from Southampton, making Portsmouth the perfect location from which to embark on a Fred. Olsen cruise.

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Everything we do is carefully considered to ensure our guests have the most wonderful cruise experience possible. We are so confident you will enjoy the way we cruise, that we make you a promise...

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Video Spotlight: Fred. Olsen Cruise Lines

Watch the video and get a feel for Fred. Olsen’s elegant, smaller ships that can reach some of the most interesting cruise ports at some truly wonderful destinations. Exciting itineraries coupled with a personal onboard experience see groups returning again and again.

As a family-run cruise line, Fred. Olsen really takes your experience personally. While the rest of the cruise industry has gone for bigger ships, Fred. Olsen has always believed that smaller is better. They have fewer guests on board so the service is personal and the atmosphere is warm and civilised. 

And when it comes to groups, they really excel, having won the Best Cruise Line category at the Group Leisure & Travel Awards no less than 11 times, more than anyone else.

The dedicated groups team is on hand to help you plan your cruise. Plus, your party can enjoy a choice of the following added value benefits (terms and conditions apply):

• Discounted group fares.
• Free cruise places for group travel organisers if you hit a group passenger target (these usually vary between 15 and 30 guests).
• Funding towards coach transfers to/from the port or airport (subject to availability).
• Free on board spend, from £25 to £180 per person.
• Free group drinks party, including wine, sherry, soft drinks and cold canapés (subject to minimum numbers).
• Preferential group dining on request (subject to availability).
• Private group Afternoon Tea (on request).
• Group photograph (on request).
• Exclusive use of onboard facilities such as the Card Room, lecture and meeting rooms.
• Priority group disembarkation for parties travelling by coach.
• Free support arranging exclusive group shore tours (on request).
• Free personalised materials to assist you with your group promotion.

Source: Fred. Olsen

Take in the spectacular scenery of Norway on board Fred. Olsen’s Balmoral.

With Fred. Olsen Cruise Lines, you can sail from regional UK ports with itineraries available from Rosyth (Edinburgh), Newcastle, Liverpool, Southampton, Dover and Portsmouth in 2024 and 2025.

You are never too far away from joining a Fred. Olsen cruise, with  Bolette , Borealis and Balmoral taking groups to hundreds of destinations around the world. 

Find out more

Contact the award-winning group sales team on 01473 746169 (Mon - Fri 9am - 5pm) or email [email protected] . 

www.fredolsencruises.com/group-travel

• Fred. Olsen Cruise Lines

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Nearly 800 guests make the most of enhanced video calling booking system. Fred. Olsen Cruise Lines has expanded its video calling system throughout the Reservations team

March 18, 2024

Tags: Fred. Olsen Cruise Lines

The approach allows those viewing cruises online to request a video call, offering a face-to-face interaction with a member of the Fred. Olsen Cruise Lines team.

Since then, the team have received nearly 800 video calls from customers wanting to book a cruise.

Kim Wright , Reservations and Guest Services Manager, said:

“Guests and prospective guests have found the video calling system a convenient way of reaching out to us.

“They appreciate the personal touch of seeing a face and gain confidence in their booking decisions. And, from the team’s perspective, it enables them to go beyond the excitement conveyed through a phone call. It allows us to share the guest’s excitement through body language and enhances their overall booking experience.

“Guests are increasingly opting for video calls instead of making enquiries over the phone. And if a booking is made through video, the team have found that these guests tend to use the video platform for further enquiries.

“We’re thrilled that we have been able to roll this out across the team to continue to offer the personal touch with our guests.”

The system, operated by video call specialists Talkative, automatically assesses whether the guest is using a device with a camera as well as the strength of their connection. A member of the team will call them via phone if a video call is not an option.

It also allows the team to have a shared browsing experience so the caller and the team member can see the same screen view at the same time.

The system has garnered positive feedback from guests including ‘made everything easy to book our holiday’, ‘excellent service, knowledgeable, patient and very helpful’ and ‘lovely agent who was patient, informative and as enthusiastic about my cruise as I was’.

Felix Winstone , CEO of Talkative, said:

“We’re pleased Fred. Olsen Cruise Lines continues to see value in using video chat for their Reservations team.

“In an increasingly impersonal online world, video adds a much-needed human element to high-value and complex interactions such as cruise bookings.”

Anyone browsing a cruise on the Fred. Olsen Cruise Lines website will see a message offering a video call, as long as an advisor is available at the time.

(Nearly 800 guests make the most of enhanced video calling booking system. Fred. Olsen Cruise Lines has expanded its video calling system throughout the Reservations team – Fred. Olsen Cruise Lines )

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Guests can reap the benefits of free parking on a sailing from Dover with Fred. Olsen Cruise Lines

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Fred. Olsen Cruise Lines launches new video reservations system

The UK-based Fred Olsen Cruise Lines has introduced a new feature on their online cruise viewing platform that enables users to request a video call, enabling them to have a face-to-face interaction with a member of the company's team.

The functionality of this system is facilitated by Talkative, a company specializing in video calls. The system automatically evaluates whether the user's device is equipped with a camera and assesses the strength of their internet connection. If a video call is not feasible, a member of the Fred Olsen's team will initiate a telephone call instead.

Additionally, this system enables a shared browsing experience, allowing both the caller and the team member to view the same screen simultaneously. This feature ensures that they can have a synchronized and collaborative interaction during the call.

Clare Ward (company's Director of Product and Customer Service) said that their guests were at the heart of everything they did, and they were so proud to be able to offer personal service to their guests. The new video system allowed them to build relationships with those looking to sail with them, whether it was for the 1st, 5th, or 15th time.

“The ability to see a friendly, smiling face can make all the difference when it comes to booking a holiday, and the screen-share facility will enable us to better solve queries as we will be able to see exactly what the guest is seeing. “Our crew aboard our ships are renowned for always having a welcoming, smiling face to greet our guests, and it will be great to replicate this within our Reservations teams, too.”

Anyone browsing a voyage on Fred Olsen's website will see a message offering a video call, as long as an advisor is available at the time.

Fred. Olsen Cruise Lines expands innovative video booking system after successful trial

Thursday, March 14, 2024 Favorite

The video booking system first underwent testing in April 2023. Given the positive outcome of this trial, it has been expanded. This method enables online cruise browsers to schedule a video call, facilitating direct communication with a representative from the Fred. Olsen Cruise Lines team. Following the implementation, nearly 800 customers have utilized this feature to arrange their cruises through video calls.

Kim Wright, Reservations and Guest Services Manager, said:

“Guests and prospective guests have found the video calling system a convenient way of reaching out to us.

“They appreciate the personal touch of seeing a face and gain confidence in their booking decisions. And, from the team’s perspective, it enables them to go beyond the excitement conveyed through a phone call. It allows us to share the guest’s excitement through body language and enhances their overall booking experience.

“Guests are increasingly opting for video calls instead of making enquiries over the phone. And if a booking is made through video, the team have found that these guests tend to use the video platform for further enquiries.

“We’re thrilled that we have been able to roll this out across the team to continue to offer the personal touch with our guests.”

Managed by Talkative, a company specializing in video call technology, the system automatically checks if the user has a camera-enabled device and evaluates the quality of their internet connection. If a video call isn’t feasible, the team will reach out to the guest via telephone instead.

This setup also supports a collaborative browsing feature, allowing both the caller and the team member to view and navigate the same screen simultaneously.

Feedback from users has been overwhelmingly positive, with comments praising the system for simplifying the booking process, providing excellent, knowledgeable, and patient service, and for the friendly and informative agents who share the caller’s excitement about their upcoming cruise.

Felix Winstone, CEO of Talkative, said:

“We’re pleased Fred. Olsen Cruise Lines continues to see value in using video chat for their Reservations team.

“In an increasingly impersonal online world, video adds a much-needed human element to high-value and complex interactions such as cruise bookings.”

Visitors exploring cruises on the Fred. Olsen Cruise Lines website will be presented with an option for a video call whenever an advisor is available.

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Tags: 800 cruises booked via video calls , Benefits highlighted by Kim Wright , Human touch emphasized by Felix Winstone , Positive user feedback , System managed by Talkative

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Fred. Olsen Offers Free Parking For 2024 Dover Sailings

• April 20, 2024

In collaboration with the Port of Dover, Fred. Olsen Cruise Lines is offering complimentary car parking to guests who book a 2024 sailing departing from Dover between June and August, according to a press release.

Additionally, guests who book before April 30 can also enjoy up to £210 onboard credit per person.

Clare Ward, director of product and customer services at Fred. Olsen Cruise Lines, said: “We are delighted to have been able to work with our partners at the Port of Dover to offer free parking to guests who are cruising from the port this year.

“The parking offer, as well as free credit to spend on board, truly provides our guests with even more value for money. And not only that, but the valet parking is convenient and adds to the holiday experience.

“We look forward to welcoming guests, both returning and new to Fred. Olsen, on board our smaller-sized ship Borealis later this summer.”

The 2024 cruise program from Dover offers guests opportunities to explore the volcanic Azores, see puffins before they migrate from Iceland and witness the Tall Ships Race in Helsinki.

Travelers can also look forward to a host of onboard activities, from chances to join an astronomer for stargazing on deck to sampling authentic flavors from destinations visited.

Peter Wright, head of cruise at the Port of Dover, said: “Our top priority is to provide our cruise guests with a seamless and unforgettable experience from the moment they arrive in Dover.

“Our complimentary parking service in partnership with CPS (Cruise and Passenger Services) offers secure and efficient on-site valet parking on the doorstep of the cruise terminals, ensuring the best start and end to a cruise.”

The port also provides a free shuttle bus service to and from Dover Priory train station on the day of cruise ship calls.

The 2024 Dover cruise program includes:

• The 14-night “Discovering the Castles and Cultures of the Baltic” cruise, departing from Dover on June 27, 2024.
• The 11-night “Whales and Volcanic Landscapes of Iceland” cruise, departing from Dover on July 11, 2024.
• The nine-night “Scenic Landscapes and Wildlife of the British Isles” cruise departing from Dover on July 22, 2024.
• The 14-night “Volcanic Islands of the Azores and Madeira” cruise, departing from Dover on July 31, 2025.
• The eight-night “Summertime Norwegian Fjords” cruise, departing from Dover on August 14, 2024.

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