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Tourism Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the tourism job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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  • Writing, spelling, grammar, AP and local style
  • Provides great customer service, helping readers find answers and solutions
  • Applies innovative, creative thinking to support the company’s goals
  • Command of media law and Principles of Ethical Conduct
  • Performs other duties as necessary
  • Self-motivation and self-direction
  • Creates storytelling that accurately informs, entertains and engages specific audiences and platforms through the use of metrics. Works toward becoming the community’s leading voice in area of expertise
  • Proof of Performance: Collects and delivers all proof of performance documentation and photographs per the implementation guide
  • Collateral Management: Assists with ordering, installation and de-installation of collateral associated with all events, promotions and sponsorships
  • Assists in the execution and coordination for the Customer Service Initiative property wide, working with all departments as it relates to this initiative
  • Actively participates in the centers community centric events, which includes networking and working community events
  • Manage and facilitate Concierge Referral Program, including site visits to Concierge desks at local hotels and contract oversight and management
  • Manage and execute tourism marketing intiatives that drive traffic and sales to the center as identified by the Director of Marketing
  • Assists with Tour Operator follow up, outreach, training and coordination for new tourism programming with clients
  • Provides proof of performance and all reporting related to tourism programs to Director of Marketing and Business Development and Regional Tourism Director
  • Develop and implement programs with receptive agents and local industry to feature the center in packages and other marketing programs
  • Prepare, create and maintain monthly status and variance reports on arrivals, trade vehicles and customer analysis
  • Develop related tourism products (i.e., meal voucher program, dining and shopping packages)
  • Negotiate barter and ad cooperatives for advertising and packaging development of incentives
  • Seek opportunities and develop programs to capture tourists visiting the local geographic area
  • Assist in the creation and implementation of the Tourism section of the Annual Marketing Business Plan to achieve goals and objectives
  • Knowledge of retail management, tour operators, receptive agents, conventions and meeting planners
  • Knowledge of marketing and advertising
  • Strong team building and coaching skills
  • Ability to think strategically
  • Strong organization and coordination skills
  • Excellent word processing, Excel and Power Point skills
  • Ability to handle multiple projects simultaneously
  • Sound fiscal management and budgeting skills
  • Exceptional negotiating skills
  • Flexibility to work varied schedules including weekends and evenings

12 Tourism resume templates

Tourism Resume Sample

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  • Creates storytelling that accurately informs, entertains and engages specific audiences and platforms through the use of metrics. Works toward becoming the community’s leading voice in area of expertise
  • Connects with the community through storytelling and outreach (social media, on camera, forums, community leadership, etc.) Provides thoughtful analysis of complex issues
  • Works with content strategist and audience analyst to evaluate what's working and what's not, and develops ongoing plans to better satisfy audience needs
  • Collaborates with content team to provide all appropriate elements for stories (i.e. photos, videos and graphics). Captures basic photos and video as needed
  • Promotes personal brand, the brands of colleagues and the institutional brand
  • Coaches and mentors less-experienced journalists

Manager, Miami Tourism Resume Examples & Samples

  • Develop unique programs and partnership with local travel and leisure community
  • Establish marquee programs that elevate Bloomingdale's to be "like no other store in the world" in the mind of the traveling consumer
  • Elevate Bloomingdale's brand awareness in the travel and leisure space
  • Create Visitor packages with hotels, convention, incentive and group travelers. Negotiate a gift card component and unique added-value offers with business partners
  • Conduct Familiarization tours with tour operators, agents and key hotel partners, reviewing Bloomingdale's capabilities to create exciting and fashion-forward experiences for their clients
  • Negotiate proposals with key group event partners (Tour Operators, Destination Management Companies, Convention and Meeting Planners and local Attractions)
  • Develop and maintain relationship with hotel concierge via personal visits
  • Implement and maintain tourism initiatives at store-level to ensure customer experiential excellence
  • Complete and maintain individual hotel profiles. including monthly visitors and sales results, collateral distribution, hotel contact information and projections
  • Supervise Visitors Center staff, ensuring the highest level of customer services is consistently provided to all visitors; create staff schedule weekly
  • Ensure that staff is thoroughly briefed on International Marketing programs, store policies and events, local attractions and promotions. Compile and maintain Procedure Manual, defining standards for Center appearance and staff behavior
  • Work with in-store key stakeholders (Public Relations, Personal Shopping, Visual, Restaurants, Store Ops,) to plan and facilitate specialized services to international customers inclusive of: shopping tours, language assistance, group events
  • Educate store associates on Tourism Program and establish operational excellence
  • Monitor inventory levels of department collateral
  • Deliver collateral and seasonal gift to hotels and other partners on a consistent basis
  • 5-7 years of marketing experience
  • Persuasive oral and written communication skills
  • Multilingual-Spanish required; Portugese recommended
  • Detail/process oriented
  • Energetic and collaborative

Manager, Hawaii Tourism Resume Examples & Samples

  • Develop unique programs and partnerships with local travel & leisure community
  • Establish marquee programs that elevate Bloomingdale’s to be “like No Other Store in the World” in the mind of the traveling consumer
  • Elevate Bloomingdale’s brand awareness in the travel & leisure space
  • Create effective business solutions to increase traffic to store(s)
  • Crate Visitor packages with hotels, convention, incentive and group travelers. Negotiate a gift card component and unique added-value offers with business partners
  • Conduct familiarization tours with tour operations, agents, and key hotel partners, reviewing Bloomingdale’s capabilities to create exciting and fashion-forward experiences for their clients
  • Negotiate proposals with key group event partners (Tour Operators, Destination Management Companies, convention and Meeting Planners and local Attractions)
  • Work with Assistant Manager, International Marketing to design key in-store collateral that addresses needs (i.e. language or special services) of specific travel corridors
  • Develop and maintain relationships with hotel concierge via personal visits
  • Complete and maintain individual hotel profiles, including monthly visitors and sales results, collateral distribution, hotel contact information and projections
  • Coordinate in-store training, Procedure Alerts, Program Fact Sheets and distribution of monthly calendar of events
  • Supervise Visitors Center staff, ensuring the highest level of customer service is consistently provided to all visitors; create staff schedule weekly
  • Work with in-store key stakeholders (Public Relations, Personal Shopping, Visual, Restaurants, Store Ops) to plan & facilitate specialized services to international customers inclusive of: shopping tours, language assistance, group events
  • Conduct unique tourism experiences for customers: group events, tours, breakfast fashion shows
  • Educate store associates on Tourism Program and establish operations excellence
  • Produce and distribute Concierge newsletter
  • Become established as a local retail tourism authority
  • Maintain visible presence within local tourism community
  • Attend meetings of local associations and trade groups
  • Monitor city tourism statistics, projections and trends. Provide monthly City Tourism Summary to internal partners
  • Regularly communicate with Store Senior Management to increase support for Program initiatives
  • Maintain ongoing analysis of local programs and provide strategic recommendations to management for elevating Tourism Program
  • Monitor top visitation countries and domestic cities; establish strategic tactics for targeted programs to increase market share from those key corridors
  • Supervise Visitors Center staff
  • Compile and maintain Procedure Manual, Defining standards for Center appearance and staff behavior
  • Coach/Counsel Visitors Center Staff, ensuring the highest level of customer service is consistently provided to all visitors
  • Energetic and Collaborative

Director Travel & Tourism Sales Resume Examples & Samples

  • Ability to articulate and direct an aggressive functional/operating agenda in a fast-paced, intense and highly-matrixed environment
  • Excellent interpersonal, written and oral communication skills with the ability to negotiate and influence, while exercising sensitivity to the audience
  • Strong written and verbal communication (including presentation) skills
  • Ability to understand and successfully take charge of difficult organizational problems and to formulate/drive appropriate solutions
  • Strong strategic decision-making capability
  • Thorough knowledge of budgeting processes
  • Proven expertise in strategic planning
  • Strong organizational, team-building and executive functions skills
  • Strong sales skills
  • Creative thinker with strong conceptualization and ideation skills
  • Demonstrated success working at progressively senior-level with an emphasis on sales in the sports/entertainment/consulting fields and a proven track record of successfully negotiating deals
  • Experience in live entertainment and/or travel industry is required. Sports industry experience is also beneficial
  • Solid management experience
  • College degree required

Manager, Tourism Special Programs Resume Examples & Samples

  • 5-7 Years of Marketing Experience
  • Persuasive Oral & Written Communication Skills
  • Detail/Process Oriented

Senior Knowledge Analyst, Travel & Tourism Resume Examples & Samples

  • Possess developed skills and knowledge in Travel & Tourism
  • Gain a sophisticated understanding and application of Travel & Tourism knowledge for case and proposal teams
  • Work with case and proposal teams on expert research and deliver original analysis and insights
  • Provide thought partnership and expert source know-how to case and Travel & Tourism topic teams

Project Tourism / Development Consultant Resume Examples & Samples

  • 3-5 years’ consultancy experience in tourism ,urban development, property market study, land development or other relevant fields
  • Capable of self-study, organizing research co-ordinately together with project manager
  • Good oral and writing skills. Strong logic and good team working
  • Candidates with experience in international counselling companies are preferred
  • Chinese proficiency is a must

Manager, Tourism Marketing & Development Resume Examples & Samples

  • Create and manage new marketing and advertising opportunities with attractions and city tourism publications
  • Work with mall management when applicable to involve Macy’s in all mall-sponsored events and programs for the travel and hospitality industry, such as Concierge events
  • Manage the operations and staff and schedules of the Visitor Center in San Francisco
  • Create visitor group programs where applicable (i.e. breakfast fashion shows, store tours etc.), which include booking and confirmation of group reservations, maintaining relationships with group and hotel contacts and developing new qualifying group contacts/ sales
  • Attend key regional tourism events in order to cultivate travel and hospitality industry partnerships
  • Track, analyze and measure return on investment of overall visitor sales for specified regional area of responsibility and report to Senior Manager, Director and VP of Tourism
  • Fulfill any additional requests from the Tourism Director and VP as needed
  • 3-5 years of in-depth knowledge of tourism and hotel industry
  • Excellent people skills
  • Strong database of hotel and tourism contacts via Salesforce
  • Strong computer (Excel/Word/PowerPoint) and Internet skills

VP Groups, Travel & Tourism Sales & Service Resume Examples & Samples

  • Positive, motivated personality with initiative to drive revenues
  • Organization and communication skills
  • Cooperative and flexible
  • Resourceful and creative
  • Multi-tasking
  • Prioritize assignments and workload, manage stress
  • Cooperative personality displayed daily: inside and outside company
  • Complete IT systems knowledge including ticketing system
  • Sales and marketing experience in Sports/Entertainment industry. Complete knowledge of properties and competitive environment
  • Excellent communication and organizational skills
  • Ability to uncover ideas/methods to increase revenues
  • Ability to manage in a highly urgent, deadline oriented environment
  • Capability to adjust to a multitude of overlapping responsibilities
  • Ability to solve problems creatively and implement changes necessary to reach/surpass goals
  • Cooperative personality suited for client, vendor and co-worker relationships
  • Ability to manage above and below job title
  • Proven experience developing marketing and sponsorship programs,
  • Must possess high energy level, strong communication skills and the ability to successfully manage projects and staff

Manager, Tourism Guest Services Resume Examples & Samples

  • Develop marketing strategies and partnerships to drive visitor traffic and sales in specified U.S. regions targeting the travel and hospitality industry
  • Responsible for cultivating and maintaining relationships with city convention and visitor bureaus, tour operators, receptive operators and city-wide events, to promote and expand overall awareness of Macy’s as the premier shopping destination for domestic and international visitors
  • Work with hotel general managers and marketing executives, creating and developing new hotel promotions
  • Work with store management when applicable to involve Macy’s in all mall-sponsored events and programs for the travel and hospitality industry, such as Concierge events
  • Track, analyze and measure return on investment of overall visitor sales for specified regional area of responsibility and report to Regional Manager, Director and VP of Tourism
  • Track, analyze and report Macy’s Herald Square spending per event and group
  • Develop and manage domestic pop up shops at conventions, trade shows, etc. to drive incremental sales and store traffic
  • Implement and plan special events in conjunction with key Macy’s annual events and time periods, tailored to the tourism community (i.e., Flower Show, Holiday)
  • Fulfill any additional requests from the National Tourism Director as needed
  • 3-5 years of relevant experience in travel or hospitality industry
  • Knowledge of the retail environment
  • Excellent written and verbal communication and people skills
  • Strong analytical and organizational skills
  • Precise attention to detail
  • Ability to work under pressure, multi-task, develop and foster relationships
  • Strong interpersonal skills with ability to interface and develop rapport with cross-functional teams
  • Leadership skills, including ability to motivate a team and communicate effectively with others

Tourism Team Leader Resume Examples & Samples

  • Building sustainable destination management organizations (DMOs) in local communities throughout Kyrgyzstan
  • Providing strategic guidance and leadership to DMO directors, staff, and members
  • Building sustainable institutional capacity for business association activities within the tourism value chain
  • Creating strong private sector partnerships for strategic investment in tourism market development among both international and domestic investors
  • Researching and selecting potential target segments and building and strengthening products and tourism experiences to appeal to identified segments
  • Building effective international promotional campaigns through traditional and social media, trade exhibitions, and other mechanisms
  • Collecting data for effective monitoring and evaluation reporting
  • Bachelor's degree in Finance, Economics, Business, or a related field
  • At least 15 or more years of USAID economic development experience, of which 10 or more years must be within the tourism sector
  • Proven ability to generate quantitative results in improving tourist arrivals, tourism experiences, and promotional campaigns
  • Proven management skills in leading, motivating and mentoring a CCN staff, counterparts, and beneficiaries of tourism development programs
  • Proven management skills in working with experienced, short-term advisors in the tourism field
  • Creativity and innovation in project planning and execution
  • Excellent oral and written communication skills

Coordinator, Tourism Marketing & Development Resume Examples & Samples

  • Develop, implement and execute strategies to drive visitor traffic and sales for Macy’s
  • Support all marketing, advertising and budgeting processes of the tourism marketing team
  • Develop new and maintain existing hotel, tour operator and travel industry partnerships
  • Manage convention group business, including solicitation, follow-up and shipment/inventory of collateral
  • Manage visitor group programs and events, including booking and confirmation of group reservations, maintaining relationships with group and hotel contacts and developing new qualifying group contacts/sales
  • Report information to tourism team including sales, media performance and ROI
  • Manage social and blog editorial calendars ensuring timely and relevant posting for international visitors
  • Oversee tourism saving pass requests and fulfillment with outside print vendors
  • Fulfill any additional requests from the Regional Manager, Director and VP of Tourism Marketing
  • BA or BS degree preferred
  • 1-3 years of relevant experience, preferably in a retail or tourism environment
  • Work well independently and with strong motivation
  • Knowledge of the retail environment and preferably with experience in the travel or hospitality industry
  • Ability to cold call and build new business
  • Regional travel required

Tourism Development Manager Resume Examples & Samples

  • Good understanding of KSA market
  • Evidence of capacity to negotiate and establish contract and special offer
  • Capacity to manage tour operator intranets
  • With good contacts and strong professional relationship with Tour Operators and Travel Agencies in KSA markets
  • Strong verbal and written communication skills English & Arabic Language
  • Hotel working experience in KSA countries a requirement: track of leisure sales manager is highly recommended
  • At least 2-3 years’ experience in the sales and marketing on the same position with a 5* Luxury Hotel and/or Resort

Research Analyst Tourism, Leisure & Culture Resume Examples & Samples

  • Prepare communications and attractive, clear and insightful presentations to clients in English PPT format
  • Conduct demographics, leisure/tourism and real estate research and analysis
  • Compile and organize research data for presentations
  • Document research analysis into market reports
  • Please see the above
  • Develop, implement, and execute strategies to drive visitor traffic and sales for the San Francisco market focusing on the Union Square store
  • Responsible for achieving tourism sales plans in the San Francisco market
  • Partner with Sales Manager on coaching Visitor Center staff to meet sales goals
  • Develop new and maintain existing hotel partnerships
  • Manage convention group business, including solicitation, follow-up and shipment of inventory / collateral
  • Manage visitor group programs and events, including execution of tours, breakfast fashion shows, and other group programs in partnership with the national tourism team
  • Disseminate information to Visitor Center staff and store line associates regarding visitor center promotions
  • Partner with the store management team when applicable for events and programs in the travel and hospitality industry, such as Concierge events
  • Maintain relationships with external tourism partners as needed to ensure an efficient and functional local operation, including POS and attraction partners
  • Reconcile sales of attractions ticket products and invoice or set up receivables for the tourism partners concerned. Follow up on receipt of payments and processing of invoices
  • Reconcile voucher redemptions with online systems and set up receivables for the tourism partners concerned
  • Maintain adequate supplies of printed collateral and display in accordance with SF Travel standards
  • Maintain records of income for shopping packages, tourism merchandise, and other tourism programs
  • Execute Gift with Purchase and VIP visitor programs
  • Maintain inventories of all collateral and tourism merchandise. Partner with the national team as needed on replenishments
  • Fulfill any additional requests from the national tourism team as requested
  • 1-3 years of relevant experience, preferably in a retail environment

Tourism Sales Coordinator Resume Examples & Samples

  • Bachelor's Degree in Marketing, Business or Communications preferred
  • Minimum 2 years’ experience in travel trade sales/marketing, destination management organization sales/marketing, hotel sales/marketing, attraction sales/marketing, entertainment sales/marketing
  • Knowledge of Microsoft Office software (Excel, Word, Outlook, etc.)
  • Ability to create and maintain solid business relationships both internally and externally and promote and encourage a positive and productive work environment
  • Strong organizational skills and the ability to multi-task
  • Light travel may be necessary
  • Ability to work flexible hours and occasional weekend days

Marketing / Tourism Coordinator Resume Examples & Samples

  • Manage and facilitate Concierge Referral Program, including site visits to Concierge desks at local hotels
  • Responsible for the coordination of Group/Tourism Programs and FAM/Property Tours
  • Serves as the point of contact for the Concierge Association and attends networking events in the community to enhance the centers positioning in the market within Visit Orlando, GMF Events, Experience Kissimmee
  • Assists with Tour Operator follow up, outreach and coordination for tourism vouchers with clients
  • Tracking and analysis of tourist traffic, including groups and free independent travelers
  • Assists with securing cost efficient bids and procures Service Agreements as applicable for tourism programs, this includes Rack Card Distribution
  • Manage and direct any shuttle programs associated with the property. Serves as POC for on mall Valet Program
  • Serves as liaison to tenants in communicating SBV initiatives including Giftcard, Tourism Initiatives, Events and special promotions
  • Responsible for achieving own sales goals. Records requested information in an effort to track progress and quantify success of programming
  • Responsible for understanding and following policies and procedures pertaining to each individual initiative of the marketing department of the center
  • Assists in on-site management of center events, promotions and sponsorships as necessary and directed. Including pre and post event follow up. Implement platform programs in a professional and timely manner and assist in the measuring of results
  • Maintaining a professional physical appearance of common areas of the Center including marketing materials, signage, displays, etc. and ensuring that all displayed information is current and relevant
  • Assists in the marketing of the center to tenants as well as customers with the expectation of improving guests and tenant’s perception of the center
  • Serves as hotel liaison for Shop and Stay Packages, Group Tours and Programs
  • Administration: Assists with the completion and submission of all reports and surveys associated with center events, promotions and/or sponsorships
  • Assists Director/Asst. Director with the coordination of materials, presentations and preparations needed for trade shows
  • Grows retailer participation in Tourism initiatives that include FAMS, Community events, Concierge events and others
  • Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
  • Acts as marketing tenant liasion working closely with mall retailers to maximize brand exposure through programming,branding opportunities
  • BA or BS degree with emphasis in marketing or business
  • 3 years of experience in sales, sponsorship, strategic marketing, event management, and budgeting
  • Knowledge of retail management, marketing, tour operators, receptive agents, conventions and meeting planners
  • Well-developed oral and written skills
  • Excellent word processing, Excel, and Power Point skills
  • Travel may be required during peak seasons
  • Fluent in English and Spanish Preferred

Account Executive, PR Agencies & Tourism Resume Examples & Samples

  • Weekly agency meetings with PR agencies and assigned accounts, from strategic/planning teams to buyers
  • In conjunction with the research team, develop and present strong research insights highlighting Reuters strengths against the competitive set
  • In conjunction with sales management, develop a list of target accounts and identify the associated stakeholders, specifically that are currently strong Video, TV and content players
  • Working with Sales Development, create cross platform integrated proposals that align with client/agency requirements
  • Act as the lead on any requests for proposals (RFP’s) and ensure a response within required timelines
  • Ensure consistent input into Salesforce, outlining meetings and business under discussion
  • Develop quarterly sales plan on target accounts, associated stakeholders and revenue expectations
  • Ensure close collaboration with the operations team to ensure accuracy on inventory projections and share of voice prior to sending out proposals
  • In conjunction with operations team ensure all campaigns are delivered in a timely manner and optimized to ensure client/agency satisfaction
  • Ensure regular visibility through industry events as well as client and agency entertainment
  • 3-5 years experience with strong experience selling to PR agencies and content marketing
  • Must have a strong track record of achieving or exceeding sales targets
  • Proven track record of developing strong integrated media plans as well as sponsorship opportunities
  • Experience selling against news is preferred
  • Customer-focused, with excellent written, verbal communication, networking, listening and negotiation skills
  • Extremely detail-oriented and well-organized, with the ability to think and sell pan-regionally
  • Proven track record of both account management as well as driving new business through proactive initiatives
  • Strong problem-solving and communication skills
  • Self-motivated, detail-oriented and analytical
  • Ability to work efficiently and effectively in a high-paced environment and under tight deadlines

Rural Tourism Products & Services Developer Resume Examples & Samples

  • Sustainable Destination Management- Establishing institutions to engage the local stakeholders and authorities into management and development of the community as a tourism destination. Meanwhile UNDP will build synergies between its upcoming projects planning to use big data and establish an up to date information center in Yerevan to promote the new tourism destinations. In addition the project will help the new destinations to market the tourism services through ICT tools
  • Ability to deliver and reach the planned targets without undermining proper operational processes
  • Creativity, flexibility and an innovative approach to problem solving
  • High sense of responsibility; proven ability to work under time pressure and handle multiple activities and tasks concurrently
  • Ability to work independently and to participate effectively in a team based information sharing
  • Good technical skills (computer literacy, knowledge of MS office software and web based applications)
  • Knowledge of tourism sector, marketing, product related financial calculations, marketing communication, market research theory
  • Knowledge and previous experience in tourism products/services development
  • Ability to travel and work in remote rural areas of Armenia
  • Advanced university degree in business related field, MBA, Marketing and Tourism. The relevant university degree in combination with qualifying experience in the subject area may be accepted in lieu of the advanced university degree
  • At least 3 years of Tourism/Rural Tourism Products Development experience or other relevant experience in the field
  • Work experience in similar assignments with international organizations is an asset
  • Criteria A – Advanced university degree in Marketing, Tourism, MBA or other related field. - max. points 10
  • Criteria B – At least 3 years of relevant experience in tourism sector, marketing, product related financial calculations, marketing communication, market research theory or relevant field. - max. points 10
  • Criteria C - Exceptional writing, editing and communications skills. – max. 15 points
  • Criteria D- Advanced tourism products/services development skills. - max. 10 points
  • Criteria E - Experience in development and implementation of tourism products/services development. - max. points 10
  • Criteria F – Good technical skills (computer literacy, knowledge of MS office software and web based applications) skills – max. 5 points
  • Criteria G - Familiarity with tourism sector of Armenia – max. 5 points
  • Criteria E - Work experience in similar assignments with international organizations - max. points 5

VP-tourism Resume Examples & Samples

  • Lead tourism projects with direct client interface
  • Function as the primary contact on assignments with an Executive Vice President or Managing Director providing strategic support, and analysts and associates providing execution support
  • Provides onsite leadership with client and stakeholder interface
  • Create and manage to project budgets
  • Direct analysts and research teams on scope execution
  • Develop client recommendations
  • Draft reports, proposals, and presentations
  • Present final reports and recommendations to clients and broader constituents with ability to sell recommendations to public officials
  • Support goal setting and marketing plan for new Tourism business generation
  • Provide direction, support, training and mentoring for the Tourism Practice Team
  • Introduce JLL Tourism services to potential clients
  • Bachelor degree from an accredited institution
  • Minimum 10 years of experience in tourism, destination management or hospitality related experience in destination marketing, venue operations, destination development, hotels, consulting, and/or other related industries
  • Experience managing consulting assignments or research projects
  • Financial modeling experience, a plus
  • Excellent project management skills including managing a project to budget, time management, and team work schedules

Senior Account Executive, Travel / Tourism Resume Examples & Samples

  • Perform a wide range of duties including development of client programs, strategic planning, staff development and financial management
  • Act as key project manager and contact to clients, continually fostering client-agency relationship to build trust and become a valuable resource to clients
  • Provide strategic guidance to clients on an ongoing basis; anticipate and address clients’ needs
  • Troubleshoot clients problems as they arise; seek senior management input whenever appropriate
  • Motivate team members by promptly reviewing work and providing constructive feedback; encourage team to take advantage of training and development opportunities
  • Assist account team(s) in working effectively and in the best interest of client(s)
  • Demonstrate proficiency in writing and editing materials including client marketing materials, correspondence and reports
  • Ensure quality control on all external deliverables; attention to detail is a must
  • Strive to develop the best communication and presentation skills possible to effectively articulate ideas to clients, colleagues and others
  • Manage account financials including budget allocation and control, time sheets, client billing, supplier invoicing and purchase orders
  • Access agency’s network of resources to deliver greatest value to clients
  • Work with account team(s) to build incremental business
  • Communicate account status to agency management regularly
  • Participate in new business programming and presentations
  • Bachelor’s degree in Marketing, Communications, Public Relations, Journalism, English, or a related field
  • 3 to 6 years of marketing or PR experience with a specific focus on travel and tourism
  • Must be fluent in Spanish, verbal and written
  • Familiarity working on a large, fast-paced agency team also a plus
  • Willingness to travel and staff evening and weekend events from time-to-time
  • Team player; organized, can prioritize
  • Self-starter and decisive yet knows when to approach senior staff when needed
  • Always thinking about the bigger picture, what more can Ketchum offer
  • Experience counseling senior level clients
  • Demonstrate advanced understanding of emerging channels like social media, video, and content partnerships in relation to media mix
  • Experience working in interagency teams with multiple marketing partners
  • Ability to quickly become knowledgeable of Ketchum’s proprietary tools and develop clear understanding of how to apply tools and technology to client work
  • Successful track record of helping to build and present concepts/programs for clients and effectively executing programs
  • Ability to spot digital trends and insights and share with teams in order to mobilize develop and motivate
  • Advanced knowledge in SEM optimization techniques and campaign monitoring
  • Ability to translate trends, technologies and metrics into conversational English

Hospitality Management & Tourism Intern Resume Examples & Samples

  • A stay at the Ramada which includes one meal
  • An interactive tour at the Oil Springs Cultural Arts and Recreation Center, which can include visual arts or the performing arts such as the Story Patch Theatre
  • One or more activities that may include: the Mountain Home Place, Van Lear Museum, Loretta Lynn’s Home, Downtown Walking Tour in the antique district, Country Music Museum, performances at local venues or nearby entertainment destinations such as the Mountain Arts Center, Jenny Wiley Theater, or an adventure tourism destination
  • A meal at a local restaurant or eatery that includes some Kentucky, Appalachian Proud food

City Tourism Expert Resume Examples & Samples

  • Data base of inventoried Cities of Armenia
  • At least 3 years of working experience in marketing (preferable in tourism marketing) and/or tourism management and/or business model development
  • Experience in country/regional tourism strategy development is an asset
  • Technical Criteria weight: 70%
  • Financial Criteria weight: 30%
  • Only candidates obtaining a minimum of 70 points under Technical Criteria would be considered for the Financial Evaluation

Hospitality, Tourism & Events Tenure Resume Examples & Samples

  • 1) Doctoral degree or ABD at the time of appointment
  • 2) At least one degree in Hospitality, Tourism or Event Management or related field
  • 3) Active membership in at least one national/international professional event or meeting association
  • 4) 3 years teaching or training experience both classroom-based and online, with preference given to candidates with evidence of successful teaching in an institution of higher education
  • 5) Current and valid Certified Meeting Professional (CMP) or/and Certification in Meeting Management (CMM) designation
  • 6) Experience planning meetings, conventions, or trade shows outside North America
  • 7) Corporate meeting planning experience

Hospitality Management & Tourism Resume Examples & Samples

  • Plan and organize instruction in ways which maximize student learning
  • Meet scheduled classes in accordance with college policy
  • Prepare, distribute and submit syllabi for all assigned sections in accordance with department and divisional policies
  • Employ appropriate teaching and learning strategies
  • Modify, where appropriate, instructional methods and strategies to meet diverse student’s needs
  • Employ available instructional technology when appropriate
  • Support classroom and online efforts to promote student success
  • Evaluate and return student work in a timely manner to promote learning
  • Maintain accurate records of student progress
  • Submit final grade rosters according to established deadlines
  • Maintain confidentiality of student information
  • Exercise stewardship of College facilities and materials
  • Attend departmental, divisional and College meetings and events as feasible
  • Maintain familiarity with College goals, mission and long-range plans

Senior Tourism Consultant Resume Examples & Samples

  • Assist in business development activities, proposal preparation and tourism market strategy
  • Client liaison, client communications and client consultation
  • Project Management - comprehensive management of projects from concept development through deliver including project administration, resource allocation, staff time management, financial control, production and quality control of final deliverables
  • Project coordination with associated tourism and urban planning specialists and other internal consulting disciplines within Atkins
  • Master Degree or above from key university preferred
  • 10 years of tourism consulting and planning working experience, including 5 years in the famous tourism planning company as a senior position or title
  • Participate in planning more than 5 famous tourism cities, holiday resort or theme park etc
  • Familiar with China's domestic tourism consulting and tourism planning regulations and standards; Familiar with western country tourism consulting and tourism planning ideas and methods
  • Good communication, organization, management and coordination ability and experience

Director of Tourism Resume Examples & Samples

  • Increase center traffic, (FIT and group business) international and domestic by developing strategic marketing/tourism programs to include advertising, promotions, co-op efforts with other travel industry suppliers, sales calls, familiarization tours and public relations to meet corporate objectives and increase market share and profitability
  • Maintain memberships in and/or relationships with CVB concierge, and other local associations, in order to take advantage of programs they offer, such as advertising, promotions, fam tours, etc
  • Work closely with CVB and local tourism industry to integrate shopping excursions at SGM with conventions, major sporting, and cultural events to include SGM on itinerary
  • Develop and implement niche market programs as applicable (i.e., welcome center, city-wide special events, etc.)
  • Develop and implement programs to hotel guests. These may include: concierge/front-line programs; working with hotel sales and marketing staff to develop coop programs; and establishing “Shop and Stay” or other package programs
  • Develop and implement ground transportation programs. These may include: rental car programs; shuttle programs, motorcoach programs, taxi programs, etc
  • Produce promotional support materials using self-funding sponsorship opportunities when possible. Monitor collateral distribution; fulfillment; and ROI
  • Capture and maintain tourism database for center
  • Integrate SBV and Gift Card opportunities to generate revenue partnerships
  • Accountable for developing tourism proposals, presenting opportunities to potential local sponsorship partners which further the strategic tourism objectives of the property
  • Accountable for measuring the overall impact of tourism program(s) on center traffic and retailer sales
  • Maintain merchant relations to include
  • Well developed communication skills, both verbal and written
  • Event planning experience
  • Some overnight travel required
  • Language skills – minimum bilingual English and Spanish
  • A BA or BS degree with emphasis in marketing or business with 5-7 years previous experience in the tourism and/or hospitality industry

Adjunct Faculty, Travel & Tourism Resume Examples & Samples

  • Instructs students in courses in the Travel & Tourism discipline. Provides learning activities that stimulate student involvement and encourage critical thinking
  • Serves on college-wide and departmental committees as needed. May assist with registration processes
  • Maintains regular office hours to assist students; responds to students' emails and voice mails in a timely fashion; performs accurate assessment of student performance
  • Maintains professional competencies in the subject area and currency in instructional methodologies through professional associations and professional development
  • May perform other related tasks as assigned by the Department Chair, Dean, and/or Executive Vice President
  • Extensive knowledge of subject matter and relevant topics and issues in the teaching discipline
  • Knowledge of effective instructional techniques and innovative modes of course delivery adaptable to a variety of learning styles
  • Must be knowledgeable about and capable of using current technologies in the classroom and to convey online course content
  • Understanding the comprehensive mission and philosophy of community colleges
  • Sensitive issues relating to a diverse student body
  • Principles and practices associated with Servant-Leadership
  • Working cooperatively with colleagues
  • Must demonstrate creativity and innovation in the field, service in the profession, and/or the community
  • Effective planning, organizing, communication, and interpersonal skills including use of tact and discretion and the ability to meet deadlines
  • Effectively assisting and assessing student learning
  • Interacting with students of diverse backgrounds
  • Being punctual for classes and office hours
  • Maintaining an established schedule, including evenings and weekends, including possible multiple campus locations that may vary by semester
  • Maintaining confidentiality of student information
  • Demonstrated proficiency using computer applications, online resources, and other technologies for the classroom and online learning as well as to develop and build course content and perform administrative duties (posting office hours, syllabi, grades, etc.)
  • Three years non-teaching work experience
  • Work experience teaching at a community college
  • Educational requirements in accordance with SACSCOC accreditation standards: Bachelor's degree in Hospitality Management, Tourism & Recreation Management, or Hotel/Restaurant Management, or Associate degree in Travel & Tourism or Hospitality management and three years non-teaching work experience. SACSCOC requirements may differ depending on the courses taught within the discipline. For specific requirements by course, please see the current year Faculty Qualifications Table located at http://www.austincc.edu/faculty/credentials/
  • CTA, CTC, CTIE, CTE and/or ITMI Level II completion

Cruise Tourism Expert Resume Examples & Samples

  • 10-15 years of experience in cruise tourism sector in the Asia and Pacific is essential, particularly, roles in establishing new cruise-tourism destinations
  • Excellent technical and professional experience in sustainable cruise-tourism is essential
  • Experience in public and private sector engagement and dialogue
  • Experienced in and exposed to tourism development activities in developing country context
  • Hold a graduate degree (preferably post-graduate)
  • Excellent organizational and project management skills
  • Good written and verbal communications skills in English

Regional Tourism Development Manager Resume Examples & Samples

  • Providing input into the development, evaluation and implementation of applications to DNSW’s Regional Tourism Fund
  • Acquiring a thorough understanding of the Destination Network region in terms of visitor profile; key tourism products, experiences and destinations; stakeholder issues and promotional opportunities
  • Developing and maintaining positive relationships with key stakeholders
  • Providing information to regional stakeholders on Destination NSW partnership programs and feedback and market intelligence from the Destination Network region, to inform Destination NSW activities and promotional opportunities
  • Outline your destination management experience, including specific responsibilities relating to tourism stakeholder management, destination development and marketing in a domestic tourism environment
  • Provide an overview of your experience in building productive and positive relationships with external stakeholders. Where relevant, include details on how you achieved collaboration across these stakeholder groups in delivering projects, marketing plans or other promotional activities

Tourism Sales Executive Resume Examples & Samples

  • Achieve annual revenue targets across a range of existing international travel trade accounts
  • Implement and drive key account management and business development strategies including product innovations that will drive business growth
  • Work with Tourism Sales Manager to identify and establish key brand and trade partnerships
  • Develop and maintain business relationships with appropriate stakeholders both internal and external
  • Represent Taronga at appropriate domestic and international trade events and sales missions and represent Taronga to the external market at such events
  • Plan, create and implement an annual sales plan to ensure achievement of assigned goals for FIT, group and corporate business. Utilise existing data and reports to develop strategic and tactical plans for achieving goals
  • Deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation
  • Tertiary qualifications in Marketing, Leisure or Business or an equivalent combination of knowledge, skills and experience
  • Demonstrated sales experience, exceptional business development skills and strong understanding of the inbound leisure travel market including flexibility to travel
  • A proven track record of achieving sales targets and business outcomes through the implementation of sales and marketing strategies including strong relationship and negotiation skills
  • Understands and communicate all SBV corporate and partner program deliverables to ensure flawless execution
  • Supports all marketing platform programming of seasonal sets
  • Coordinates client move in/out, proof of performance, correct contracts, visual appearance standards, signage ordering and any coordination required to secure the deal including site plans, surveys, etc
  • Manage and direct Concierge club
  • Coordination of new groups and initial property tours
  • Serves as liaison to tenants in communicating SBV initiatives including Super Sales, Giftcard, Simon Kidgits Club and special promotions
  • Responsible for achieving own sales goals. Records requested information in an effort to track progress
  • Responsible for understanding and following policies and procedures pertaining to each individual initiative of the marketing the Center
  • Responsible for maintaining a professional physical appearance of common areas of the Center including marketing materials, signage, displays, etc. and ensuring that all displayed information is current and relevant
  • Responsible for the coordination of Group/Tourism Programs
  • Knowledge of retail management, marketing and advertising and working knowledge of the media industry
  • Assists with securing cost efficient bids and procures Service Agreements as applicable for tourism programs
  • Promotes the Simon Giftcard and identifies opportunities to grow corporate sales through tourism initiatives

Related Job Titles

tourism resume skills

  • Hospitality Industry

11 In-Demand Hospitality Resume Skills

hospitality resume skills

August 30, 2023 •

5 min reading

To increase your chances of getting hired in hospitality, it's important to make sure your CV showcases the skills that are valued by both human recruiters and AI-screening bots. Make sure you highlight these 11 hospitality resume skills to stand out from other applicants.

AI recruitment software has many advantages for hiring managers and applicants, for example, it removes any biases or prejudices making the process much fairer. On the other hand, fancy formatting and conveying personality won't go as far. If an AI Bot is screening your CV, here's a handy list of terms they want to see and why it matters. Luckily including key terms in your resume to show off your most pertinant experience and core skills is a good idea regardless of who or what is reading it.

1. Customer service skills

The customer is key, thus no skill is more important than good customer service . Good customer service means doing whatever needs to happen to satisfy guests and meet or exceed expectations--in some cases, anticipating needs and doing extra work in advance. If you're an intuitive person or have a high standard for service, you'll naturally excel here, but the good news is customer service essentials are learned.

Tip: Highlight these on your CV, then show the interview committee your best professional etiquette.

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2. Job-specific operational skills

Highlighting your job-specific operational experience and industry knowledge is always going to help your application get noticed when applying to a specific industry job, be it bartender or casino games operator. Hotels, restaurants, casinos, and other organizations must follow local and federal regulations, and employees must often follow specific procedures to adhere to these laws. If you don't have any industry experience, try to secure an internship to bolster your CV with first-hand experience on the job.

Tip: These are typically skills you learn in the classroom and pick up in the field, and should always be highlighted prominently on your resume.

3. Adaptability

Adaptable workers know how to pivot and problem-solve, two skills that are critical in the fast-paced hospitality environment. While some individuals are naturally more easygoing than others, there is an inherent amount of flexibility or adaptability that comes with knowing the options and feeling confident in your skills. Internships and classroom learning will bolster your flexibility, as well as on-the-job experience. The most adaptable workers know how to fit into a range of jobs and are always willing to help out with whatever is needed. If you can embrace this attitude you will find a role for you wherever you go.

4. Organizational skills

Hospitality workers need to be organized because attention to detail is critical with events, bookings, and customer service. Fortunately, most workplaces have their own organizational systems, so once you learn how they handle things all you need to do is follow along.

5. Multitasking

The fast-paced nature of the profession is a draw for many who want to enter the hospitality field. No two days are alike and there's always something new to learn. To keep up, you need to be an adept multitasker who can juggle tasks while always making time for a guest's request.

Tip: Have a good example of how you've multitasked to solve a problem on hand to share during interviews.

6. Creative problem-solving

Creative problem-solving is one of the most desired skills in hospitality. The good news is, it's easy to develop on the job. Work in the hospitality environment for long enough and you will be forced to come up with a creative solution for an unexpected dilemma, whether it's how to seat last-minute extra guests who did not RSVP to an event or how to satisfy a special request from a VIP.

Tip: This is another skill you should be prepared to back up with an example.

7. Autonomy and accountability

Autonomy and accountability are more personality traits than skills, but some employers consider them soft skills . However you regard them, these traits are in demand. Autonomy means self-governance. In employment, it really means being able to manage yourself– including deadlines. Accountability means taking responsibility for your actions. With respect to jobs, this means doing what you say you will do by the deadline, taking responsibility when things do not go as planned, showing up on time for shifts, and other generally respectable behaviors.

Tip: Demonstrate the skills in your CV by showing responsibilities and leadership roles, with specific details on what you did and the impact that it had on the organization.

8. Oral and written language skills

Language skills are highly valued in many industries due to the global nature of the modern working world, particularly in hospitality, where you will be interacting with international customers. If you speak multiple languages, make sure it is highlighted on your resume.

Tip: While any language skills are appreciated, languages that are most spoken in the world may be of higher value to employers. These include Chinese, Russian, Spanish, and English.

9. Critical thinking

Critical thinking skills are the cornerstone of a liberal arts education, and they are valued highly by hospitality employers. Critical thinking includes the ability to maintain an open mind, analyze options thoroughly, make logical inferences, present written and oral explanations, and solve problems.

Tip: These skills are among the top to demonstrate on your CV because they will give employers confidence you can handle the work environment. Give specific examples of how you have applied critical thinking principles, for instance, when public speaking or evaluating data.

10. Life-long learning skills

Lifelong learning habits are important to cultivate. The hospitality industry is always changing, as new technologies are integrated. When you are a comfortable lifelong learner, you will be able to keep up with changes as the industry innovates. If you are a new college grad you may wonder how you can show your interest in lifelong learning. It's true that you're young; in this case, focus on showing your love of learning and trust that employers will infer you're up to the task of learning new things as required by the role.

Tip: If you have collected online certificates or any extra accreditations whilst working or studying, don't miss them off your resume. During the interview emphasise a desire to learn and grow in your career and ask what opportunities they offer to do this.

11. Self-awareness

With self-awareness, you'll want to show your awareness of appropriate behaviors, sound judgment, and emotional intelligence . You can list this on the soft skills section of your CV but it's during the interview where it will naturally shine.

Frank Giannotti

Lecturer and International Career Coordinator at EHL Passugg

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Eight top skills for travel and tourism careers

Last updated: 21 Jun 2023, 15:41

The skills needed for jobs in the travel industry can be developed anywhere, including closer to home. Discover what these are and why they are valued by employers.

Airline pilots: skills for careers in travel

Your days won’t follow a rigid structure and you won’t always be able to anticipate what happens next.

Many tourism roles are open to applicants who don’t have a degree as well as graduates from any degree discipline. So, your skills and attributes are more important than your academic qualifications when applying for tourism graduate jobs.

With that in mind, we’ve listed some of the skills that are applicable to most jobs in travel and tourism, along with reasons for why this is the case. It’s not an exhaustive list, and the skills will vary slightly for different roles, so take a look at our job descriptions if you have your sights set on a particular career path.

The good news is that you don’t need to work abroad to gain these skills, or even have work experience directly in the travel industry – though it won’t hurt your chances if you do. They’re all transferable, meaning they can be picked up from alternative work experience, extracurricular activities or other areas of your life. At the end of each skill description, click through to our more in-depth explanations of what each skill involves and ideas for how you can develop them.

1. Customer service

The tourism industry is all about giving people a great experience when they travel, from helping them book a holiday to greeting them at a resort or leading a sightseeing tour. So, it’s no surprise that good customer service is vital.

You’ll need to make sure each customer feels valued while resolving any issues as efficiently as possible so you can go on to serve others. Working in the travel and tourism industry can sometimes mean dealing with people who are angry, anxious or upset when things go wrong, but you’ll also have the satisfaction of helping to make some of their most memorable moments.

Find out what good customer service involves.

2. Communication

Getting a message across clearly and checking that the other person has understood you is an essential part of most travel and tourism jobs. You could be providing directions at an information desk, telling interesting stories about the history of a region, giving a health and safety briefing or contacting air traffic control. You’ll need to adapt your approach depending on your role and the situation at hand and be ready to answer unexpected questions.

Clear, concise written communication might not come to mind when considering travel and tourism jobs but it is essential in some roles: for example, airline cabin crew are required to write a flight report after each journey.

Read more about how you can develop communication skills.

3. Adaptability and flexibility

Travel is by nature an area where there’s a lot of potential for last-minute changes. Flights can be cancelled, natural disasters can jeopardise plans – and in 2020–21 the tourism industry has seen more uncertainty than ever with travel restrictions and quarantine requirements in a state of constant change. As a graduate working in travel, your days won’t follow a rigid structure and you won’t always be able to anticipate what happens next. Accordingly, you’ll need to remain calm in emergencies, deal with difficult customers and respond to spur-of-the-moment requests. It’s likely you’ll also experience unpredictable working patterns, unsociable hours and, in some roles, being away from home for months at a time. Building your adaptability will help you to embrace these challenges and enjoy a career that’s not nine-to-five.

Learn how to become more adaptable and flexible.

4. Language skills and cultural sensitivity

Being bilingual isn’t essential for a career in travel and tourism, but it certainly helps. If you plan to work abroad, a good grasp of the local language will be beneficial even if you’re mainly working with tourists from English-speaking countries. Likewise, in the UK you could be working with people who are visiting from around the world and will appreciate it if you are able to speak their language.

However rusty or lacking your language skills are, being able to relate to people from different cultures and backgrounds is a must. You’re more likely than in many other sectors to be working with people from different nationalities and cultural backgrounds, so it’s important that you treat everyone with respect and help them feel comfortable. You may need to adapt your approach to prevent miscommunications, for example.

Read about how being bilingual can benefit your career.

5. Business acumen and commercial awareness

Keeping customers happy is important, but you’ll also need to be aware of how your employer fits into the wider travel industry and what its competitors are doing differently. As well as following industry news, consider how developments in the wider world will affect travel. The coronavirus pandemic, Brexit and the climate crisis are all obvious examples that will have long-term impacts, but can you think of any more – and predict how employers might respond?

Discover how you can demonstrate commercial awareness.

6. Leadership and responsibility

You’re unlikely to be leading a team of colleagues as a fresh graduate, but at any stage in your career or work experience you can take opportunities to make decisions, use your initiative and motivate other people in your team. Roles such as tour guide, activity instructor and cabin crew will involve taking on leadership of your customers by showing them where to go, what to do and how to do it safely.

See how leadership skills can be developed as a student or recent graduate.

7. Teamwork

Working efficiently as part of a group will keep things running smoothly for customers. Even if your role involves a lot of independent working, you’ll be representing your employer’s brand and be in regular contact with your colleagues and other travel industry professionals. Sometimes you’ll need to negotiate or reach compromises in order to do the best job possible as a team.

Find out what kinds of work experience make good examples of teamwork.

8. Enthusiasm and dedication

Alongside all of the above skills, make sure that your passion for travel and tourism shines through. Some roles might also require knowledge of key destinations or your local area, but this can generally be learned on the job and ultimately employers are looking for potential. A can-do attitude will encourage you to accept and overcome challenges and stay upbeat even when you’re exhausted from being on your feet all day. While working in travel and tourism is hard work (it isn’t just one long holiday!), it can be fun and exciting so don’t be afraid to express your enthusiasm in applications and interviews.

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Hospitality Resume Skills - 2024 Guide with Best Practice Examples

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Top hospitality skills for your resume

Most popular hospitality hard skills for your resume in 2022, how to list hospitality skills on resume, where to include hospitality skills on your resume, how to match your skills to the job position, related resume examples that you can use your hospitality resume skills on, key takeaways.

Wondering what the most in-demand hospitality skills for your resume are?

At Enhancv we’ve prepared for you some ideas on creating the perfect chef’s kiss resume, so you can land your dream job.

In this article, you’ll learn:

  • What the top hospitality skills for your resume are
  • Where to list your hospitality skills
  • How to tailor your hospitality resume to catch recruiters’ eyes
  • Best practices for 2022 from industry experts

Your hospitality skills show recruiters what a valuable asset you would be to their organization.

They highlight that you have the experience working in teams; that you are flexible; and can survive in a dynamic environment.

But there are so many more benefits, your hospitality skills would pinpoint as part of your resume.

Top hospitality skills in 2022

  • Customer Service
  • Time Management
  • Microsoft Office
  • Communication
  • Project Management
  • Social Media
  • Problem Solving
  • Google Analytics
  • Front Office
  • Adobe Photoshop
  • Cash Handling
  • Communication Skills
  • Microsoft Word

The hospitality industry is set on making its recovery after the COVID-19 pandemic, and thus offers new career opportunities for both seasoned experts and novices.

Wondering how to make your resume stand out in the pile of applications?

Include your hospitality hard skills, as they go to show that you’ve taken the time to further invest in your technical skills and yourself.

Find out below what the 6 most popular hard skills are for the industry.

If you need more experts insights, we have 26+ tips and advice for 2022 on how to write the perfect resume .

Client communications

We’re referring to the technological aspect of the communications that includes:

  • logging client requests into various systems
  • maintaining databases
  • writing clear and concise emails
  • answering calls at reception

It’s a set of technical skills that well-experienced hospitality professionals may not pay too much attention to, but the reality is that they are an important aspect of the job.

Including them would show recruiters that the on-the-job training won’t take too much time, as you’ve previously dealt with such systems.

Include your client communications skills in the experience section of your resume:

Handled and logged over 30 phone calls per day to increase the customer satisfaction rate by 25%

Not sure how else you can include the technical aspect of your client communications on your resume? Check out our successful guest relations manager examples.

Hospitality management software

If you’ve dealt with various hotel management software to manage bookings or track KPIs, this is one of the must-have skills to your resume.

It shows recruiters you can streamline processes, have an understanding of operations - and for the more junior roles, that you can maintain a database correctly.

Popular software include: eZee Front desk, Hotelogix, Maestro PMS, etc.

This hard skill can go at the very top of your resume: Hotel Manager with 10+ years of experience in the same establishment, highly apt at using Hotelogix to discover opportunities to improve revenue

Create your job-winning resume today with our hospitality resume guide .

Budget management

Showcasing this hard skill within your resume is a fantastic opportunity to illustrate that within your role you have gained the trust of your seniors.

Finance and budget management is a big responsibility - from managing expenses with QuickBooks to ensuring the best decisions are made for positive ROI.

Include your budgeting experience in the experience section:

Budgeted all expenses in next 6 months to help management predict costs and seize opportunities to increase overall revenue by 7%.

Want to show more of your cash flow management and finance skills on your resume? Read our budgeting guide for more ideas.

Event management

Organizing events on a professional level is one of those skills that is impressive, as you’ve probably dealt with caterers, venues, guest lists, music, etc.

Not to get into the trivial aspects of it all, but…

Event management is a skill that not only shows your ability to multitask and communicate, but rather an eagle eye’s view in situations that can change at any moment.

Just don’t forget to list the software you use to organize and manage the events (e.g. Eventbrite, Whova, Conftool, etc.)

Here’s how your skill can make a great addition to the summary of your resume:

Hospitality professional with 3+ years of experience in improving customer relations by 25% and organizing events for 500+ guests via Eventbrite

Find out how your event management experience can be part of various other sections of your resume.

Contract management

You may not be required to know all business contracts by heart, but within more serious roles, you’d be required to deal with various suppliers.

Contract management outlines your ability to:

  • track contracts’ expiration date
  • re-sign necessary contracts
  • know where there’s an opportunity to renegotiate with providers

It requires not only a bit of background, but devising a unique, systematic approach - that can be in Excel, Outlook, etc.

As part of your experience section, your contact management skills can:

Renegotiated terms within current contractors to improve annual ROI by 12%

Contract management is an important skill for restaurant managers - learn more how to include it in your resume with our guide.

Compliance knowledge

Understanding industry-specific laws can sure come in handy for more senior positions within hospitality.

Especially, if you have to ensure that venue/ kitchen hygiene and health and safety protocols are always up to standard.

Take the following resume experience example: Trained all 60 kitchen staff members in health and safety procedures in food preparation

More food for thought from our kitchen manager resume guide on how to create your job-winning resume in 2022.

Top soft skills for jobs in Hospitality industry

As we all know, hospitality is an industry that’s very much people-facing, and recruiters within the field would always look for a specific set of soft skills.

Our recommendation for you is to try to describe them via the results you’ve achieved: whether that’s customer feedback or performance scores.

Check out below what the most popular soft skills are for hospitality.

Strong work ethic within hospitality goes to show that you believe in the purpose of the venue - to make a remarkable customer experience possible.

Recruiters are on the lookout for that purpose driven professional that are both reliable and proactive; and willing to go the extra mile.

Your strong work ethic can be demonstrated within customer retention, feedback, and the venue’s NPS scores.

Find out more about how to demonstrate your impeccable work ethi c on your hospitality resume.

Attention to detail

Every detail matters within hospitality - from the look and feel of the venue to the language you use when interacting with customers.

This soft skill is a make it or break it sort of deal for those professionals who want to succeed.

Showcase that you’re detail-oriented within your resume by focusing on its formatting to including examples of this soft skill in your experience.

Think about situations where your observations of a particular situation have driven a positive result.

Baristas always pay attention to even the slightest details: from customers’ names to preferences. Find out how to include these details in your resume with our guide.

Different environments

Your previous experience in hospitality can be a huge benefit for your potential employers.

This goes to show that you’re adaptive and have the basic know-how of the “land”. You’re able to work under pressure and complete multiple tasks at the same time.

Your experience is the best trademark of your adaptability, so don’t forget to include all relevant jobs you’ve had in the industry.

Highlight your ability to multi-task on your resume with our best tips and tricks.

The customer is always right. Or so goes the #1 mantra in hospitality.

Keeping this in mind, it takes a particularly patient professional to deal with customer expectations, needs, and demands.

This is an important soft skill to emphasize on your resume within the customer-driven impact you’ve created in your previous roles.

There are various other ways you can showcase your patience skills on your resume - find some ideas of how in our official guide.

Working in hospitality is like being part of one big family - your ability to communicate and collaborate with various team members is crucial for success.

Customers always come back to excellent hospitality experiences, and, as we all know, these are mainly created by all people working within the venue.

Think about integrating your interpersonal skills as part of your professional experience by looking at:

  • How big were the teams you were a part of
  • What was your role within the team
  • What were the results you were able to achieve - together

Check out our hostess resume examples to further highlight your teamwork skills.

A few paragraphs ago, we did mention that a certain adaptability is required in hospitality.

What is more, professionals should demonstrate a willingness and ability to think strategically about resolving problems.

This could be in all areas, from more mundane customer problems to overall operations-management decisions that affect the business.

Your strategic mindset and problem-solving approach could be an integral part of your resume, with a focus on outcomes.

Check out some of the most popular strategy power phrases to include on your resume.

Make sure the skills you list are relevant to the position

Before you decide on which hospitality skills to include in your resume, make sure you read through the job description once more.

This would help you map out - and more importantly - prioritize the particular skills you’d need to include within your resume.

Find our guide on how to further make your resume stand out in 2022.

Provide concrete examples with numbers

Numbers always provide a certain social proof as to the results you’ve achieved within your role.

They could be a reflection upon the positive feedback you’ve received from customers, or the number of times people have recommended the venue you work at.

So, think of a way these positive outcomes and results could be intertwined into your professional experience.

Be specific

If you want to make a good impression on recruiters, make sure your hospitality skills are specific.

You shouldn’t just list them within the skills' section of your resume, but rather fall into details about them.

But don’t go overboard, focus on the achievements and impact they’ve had on you as a professional.

In the header section of your resume

Your hospitality skills can go at the very top of your resume; within your header’s title.

In that way, you’ll ensure you pass the Applicant tracking System (ATS) and that recruiters get an initial sense of your experience.

Perfecting your resume’s header is an art form, but we have you covered with some real-life examples.

Communicating your hospitality skills in the summary section

The summary section of your resume is another fantastic opportunity to further highlight your hospitality skill set.

Just make sure to select the skills most relevant to the job advert and focus on outcomes.

Showcasing your Hospitality resume skills in your experience bullet points

Your hospitality skills can always be highlighted within your experience section of your resume.

Remember to include as many stats and numbers as possible to demonstrate outcomes.

  • • Trained and managed all 45 floor staff to follow through health and safety procedures
  • • Installed software to monitor all bookings - increasing efficiency by 25%
  • • Improved budget by renegotiating contracts with suppliers and thus increased annual ROI by 5K
  • • Achieved NPL scores of 9, 3 years in a row

This one is obvious - but recruiters always tend to include the main requirements within the job description.

Make an even better impression on them by taking the time to study interesting facts about the venue you’re applying for.

If you’re even more familiar with some of the company’s proudest achievements, this would serve as a conversation piece and would help recruiters imagine you within the team.

For some of the best hospitality professionals resume examples:

  • Top Hospitality Resume Examples
  • Restaurant Manager
  • Receptionist
  • Food Service
  • Housekeeper
  • Front Office Manager
  • F&B Manager
  • Assistant Restaurant Manager
  • Fast Food Industry
  • There are various hard and soft skills you can include on your hospitality resume to make a good impression on recruiters
  • Your hospitality skills could be an integral part of different sections of your resume
  • Always describe the results you’ve achieved using the particular hospitality skill
  • Pinpoint the precise skill requirements from the job advert

About this report:

Data reflects analysis made on over 1M resume profiles and examples over the last 2 years from Enhancv.com.

While those skills are most commonly met on resumes, you should only use them as inspiration and customize your resume for the given job.

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Travel, Tourism, Vacation Planning Resume & LinkedIn Profile Writing Samples

Learn about travel, tourism, vacation planner resume and linkedin profile examples that deliver more job interviews..

Updated 10/02/23. Embark on a successful career journey with our travel, tourism, vacation planner, travel agent resume, and LinkedIn samples tailored to emphasize key industry skills.

Our tools cover all essential areas, from destination planning, travel itineraries to developing marketing strategies and maintaining client relations. Given the competitive nature of the travel industry, our templates are optimized for ATS scanners to help your resume rank at the top of ATS scanners.

Leverage our expertise to navigate the ever-changing landscape of travel and tourism. Whether you’re a ticket agent or an experienced professional, our examples are designed to help you put your best foot forward in a dynamic and rewarding field. Our guides show the modern layout and sections job recruiters expect: headline, summary, skills, keywords, work experience, education, and CTA, CTC, TTP certifications.

Hospitality Travel Tourism resume example

Travel, tourism resume example. Click to enlarge.

Hospitality Travel Tourism LinkedIn profile example

Travel, tourism LinkedIn profile example. Click to enlarge.

ATS Friendly Resume Format Explained

Applicant tracking system (ATS) is software job recruiters use to automatically import, scan, filter, and rank resumes submitted when candidates upload them to job postings. ATS cannot read and process documents with fancy formats. A resume with tables, charts, images, two columns, boxes, headers, and footers, will likely be rejected by the ATS before a human sees it. Professional resumes use a simple, text-only format. LinkedIn is the place to add images, videos, articles, and other creative examples of your work.

Good Vs Bad ATS Resume Examples

Travel, tourism resume layout job recruiters expect to see:

Format: use reverse-chronological work experience resume format. List your most recent job at the top.

Fonts: use narrow width fonts like Calibri or another sans-serf font like Arial

Heading font-size: 11 or 12-point size

Body text font-size: 10.5 is the standard resume font size, but 10 or 11 are acceptable.

Line spacing: prefer .5 between experiences, but 0 is acceptable.

Resume margins: .5 or .75 inches all around.

Dates: include year and month 01/202-07/2023.

File type: submitting a resume in Microsoft Word is acceptable. A PDF is not required.

Travel, tourism resume critical parts and sections:

Header: Your contact information.

Headline: One line that summarizes your skills and presumed new job goals

Biography: 5-8 sentence summary of your abilities and accomplishments.

Skills: add your skills that match the jobs you seek in common industry terminology.

Work Experience: your job scope and quantifiable achievements.

Education: degrees, certifications, and certificates.

Explore resume and LinkedIn profile examples for other career functions and industries here .

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  3. Travel Planner Resume Example 2023

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  4. Tour Guide Resume Samples

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COMMENTS

  1. Tourism Resume Sample

    Skills For Rural Tourism Products & Services Developer Resume Fluency in Armenian and English (both spoken and written), knowledge of Russian is an asset Outline your destination management experience, including specific responsibilities for stakeholder management, destination development and marketing in a domestic tourism environment

  2. 12 Tourism Management Skills: Definition and Examples

    On a resume. When listing your skills as a Tourism Management on a resume, be sure to include both your hard and soft skills. Hard skills for this position might include event planning, budgeting, and marketing. Soft skills could include customer service, teamwork, and communication. Be sure to list any relevant experience you have in each area ...

  3. Tourism Resume Samples

    Strong organization and coordination skills. Excellent word processing, Excel and Power Point skills. Ability to handle multiple projects simultaneously. Sound fiscal management and budgeting skills. Exceptional negotiating skills. Flexibility to work varied schedules including weekends and evenings. Create a Resume in Minutes.

  4. Hospitality Skills to Include on Your Resume by Job Type

    Updated March 10, 2023. People who work in the hospitality industry must possess several soft skills to be effective in their positions. These soft skills include communication, interpersonal and customer service skills. Depending on the type of hospitality job you're applying for, you'll need to include certain skills on your resume to help ...

  5. Top 10 hospitality and tourism soft skills

    9. Multitasking skills. Being able to fulfill multiple roles in a hospitality or tourism enterprise is a way for employees to render themselves indispensable to their employers. It's important to be able to juggle different tasks simultaneously, while completing each task assigned. Thus the ability to multitask may be one of the most ...

  6. 10 In-Demand Hospitality Resume Skills

    7. Autonomy and accountability. Autonomy and accountability are more personality traits than skills, but some employers consider them soft skills. However you regard them, these traits are in demand. Autonomy means self-governance. In employment, it really means being able to manage yourself- including deadlines.

  7. 10 Essential Skills for a Career in Tourism and Hospitality

    10. Problem-solving skills. Again, this is a skill that is highly valued in any industry; in hospitality, though, the ability to think on your feet and solve problems quickly can save yourself a lot of potential hassle. For example, if a guest complains about their room, you could offer them complimentary drinks in the bar while you wait for ...

  8. Eight top skills for travel and tourism careers

    4. Language skills and cultural sensitivity. Being bilingual isn't essential for a career in travel and tourism, but it certainly helps. If you plan to work abroad, a good grasp of the local language will be beneficial even if you're mainly working with tourists from English-speaking countries.

  9. Hospitality and Tourism: Top 5 Skills To Add To Your Resume

    Example: - Cultural awareness and sensitivity (experience working in other countries or with people of different ethnicities or cultural backgrounds) - Patience. - Excellent communication skills. Language Skills. Knowledge of two or more languages or dialects is certainly a plus in hospitality and tourism.

  10. Tourism Resume Template

    The tourism resume sample below can help you create a document that captures the attention of recruiters by highlighting all your relevant skills and characteristics. Avery Walker. 100 Main Street, Cityplace, CA, 91019 - (555) 322-7337 - [email protected]. Summary.

  11. How To Write a Tour Guide Resume (With Example and Template)

    Others might prefer you to own your bachelor's degree in hospitality or tourism, which might qualify you for higher roles or advancement opportunities. Related: 21 Jobs for Hospitality and Tourism Management 7. Proofread your resume closely Take time to carefully review your resume for any grammar, spelling or relevancy errors.

  12. Best Hospitality Resume Skills in 2024

    Popular software include: eZee Front desk, Hotelogix, Maestro PMS, etc. This hard skill can go at the very top of your resume: Hotel Manager with 10+ years of experience in the same establishment, highly apt at using Hotelogix to discover opportunities to improve revenue.

  13. Top 17 Tourism Management Resume Objective Examples

    A resume objective is a brief statement that outlines your career goals and highlights the skills and qualities you bring to the role. When writing a resume objective for a tourism management position, it is important to demonstrate your knowledge of the industry, your ability to manage teams, and your commitment to providing exceptional customer service.

  14. 5 Essential Soft Skills for Careers in Hospitality and Tourism

    Read on to discover five essential soft skills for careers in hospitality and tourism…. 1. Empathy and emotional intelligence. It goes without saying that digital transformation carries the future of the hospitality and tourism industry, but this does not mean the industry will become depersonalized. On the contrary, investing in human ...

  15. Hospitality Resume Example & Guide [+ Hospitality Skills]

    Hospitality Skills: (1) Accuracy, (2) Positive Attitude, (3) Problem-Solving. You list those, plus computer skills and check-in/check-out to add a little value. Then you prove you've got those skills in your hotel resume bullet points: Used Central Reservations System (CRS) with (1) 99% accuracy.

  16. How To Write a Travel Agent Resume (Template and Example)

    Here are six steps you can follow to write a travel agent resume: 1. Share your contact information. It's important to have a neat and clear introduction because this is an employer's first impression of you. Include your name and contact information at the top of the page so employers know how to contact you.

  17. Tour Guide Resume Sample: 20+ Tips (With Job Description)

    In each entry add professional titles, company name, location, as well as dates worked. Put your duties and achievements on a bullet-point list. Up to 6 bullets per job will do. Start your tour guide resume bullets with resume action words, such as guided, cooked, developed, organized, etc.

  18. Professional Tourism Officer Resume Examples

    Nolan Santana. City, State, Zip Code. Home: 000-000-0000 | Cell: 000-000-0000. [email protected]. Summary. Enthusiastic Tourism Officer who understands the importance of making a good first impression on new visitors to an area. Adept at giving effective tours developing successful marketing materials and being a resource for people visiting the ...

  19. Professional Travel Resume Examples

    Providing data and metrics on your resume helps employers understand exactly how effectively you work. For example, if the average travel agent sale in your office was $899 but yours was $1,500, mention that your sales averaged 66% higher than your colleagues. If sales of a tour increased 20% after you swapped a dinner cruise with a castle tour ...

  20. Travel, Tourism, Vacation Manager Resume & LinkedIn Examples

    Travel, tourism resume layout job recruiters expect to see: Format: use reverse-chronological work experience resume format. List your most recent job at the top. Fonts: use narrow width fonts like Calibri or another sans-serf font like Arial Heading font-size: 11 or 12-point size Body text font-size: 10.5 is the standard resume font size, but 10 or 11 are acceptable.

  21. Professional Tourism Manager Resume Examples

    Worked with a small budget of $10000/annum but used creative tactics and sponsorships to stretch the dollars. Company Nameed families in ad campaigns and reached out to school groups. Provide a high level of customer service. Offer top quality activities and products. Education and Training.

  22. Professional Travel Consultant Resume Examples

    City, State, Zip Code. Cell: 000-000-0000. [email protected]. Seasoned Travel and Tourism Consultant with 10 yearsÕ experience in planning and coordinating international and domestic travel, lodging, and recreational activities for commercial customers. Success in creating unique destination experiences and informing customers on local customs ...

  23. Tourism Intern Resume Sample

    Diamond Resorts Corporation - Tourism Intern. Virginia Beach, VA 08/2016 - Current. Established a good working relationship with the Visit Phoenix staff, it\'s members as well as clients. Assist with organization of familiarization tours and site inspections. Assist with planning for upcoming trade shows, sales missions, and other bureau events.