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Corporate Headquarters: Am Messeplatz 1, 65479 Raunheim, Germany

eMail: [email protected]

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Managing Director: Jörn Messner

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Lufthansa Industry Solutions BS GmbH as application service provider does not assume any liability or guarantee for the timeliness, accuracy and completeness of the information provided.

This applies also to other websites that may be accessed through hyperlinks.

Lufthansa Industry Solutions BS GmbH assumes no responsibility for the contents of websites that can be accessed through such links.

Information: This contact form is not for end user support of myIDTravel!

If you face any problems with

in myIDTravel, please contact your airline's staff travel department or the operating airline directly.

Regarding login or password problems, please contact your staff travel department. Have a safe trip!

To contact us directly please use the "Contact us" form on the following page: myIDTravel Homepage

Insider knowledge

Myidtravel help, frequently asked myidtravel support questions, what is myidtravel.

• How to cancel & refund a myIDTravel ticket?

How to contact myIDTravel?

Interpreting the myidtravel fare codes.

• The same itinerary has already been booked for a passenger with this name

An error occurred while booking a ticket on myIDTravel

Chances are that you need myIDTravel to  book your staff travel tickets . It is an online portal created by Lufthansa Systems for airline employees to book their non-rev tickets.

You are visiting the StaffTraveler website

You might have found this page on Google while searching for myIDTravel. StaffTraveler is an app to get reliable flight loads for your non-rev flights. We are not associated with myIDTravel.

How to cancel & refund a myIDTravel ticket?

Refunding a myIDTravel ticket involves two steps:

• Find your ticket
• Refund the ticket

1. Find your ticket ticket

To initiate a refund, the easiest way is to access the ticket via  Your flight list . You can also click on the  Manage Bookings & Tickets  button and enter your e-ticket number.

2. Refund the ticket

Click the  Refund  button. The details of your ticket will be shown. Click  Refund now  to initiate the refund.

• Refunds may be processed on any e-ticket with an  open  status, issued less than 365 days ago (this period may differ per airline).
• Partially used tickets and segments flown out of sequence may need to be refunded manually, which may take some time.
• It may take 4 weeks or longer for the refund to be processed. Fares and taxes for unused segments will be refunded by the ticketing airline to the credit card used during the listing process. You may not receive an confirmation by email.
• Refunds will not be issued for the mylDTravel fee for used portions of any ticket.

MyIDTravel support is notoriously hard to get in contact with. If you face any problems with:

• login or password problems

... myIDTravel suggests you contact your airline's staff travel department.

For other inquiries, you can contact myIDTravel using a form on  their website . You'll find a link to their contact form on the bottom of the page.

StaffTraveler is not in any way associated with myIDTravel.

When checking the flight loads in myIDTravel, you are presented a variety of fare codes. These letters represent a category of airline tickets available for purchase. The corresponding number is a rough indication of the number of available tickets for sale. These numbers might be out-of-date and are capped to 7 or 9 (depending on the operating airline). Also, the sum of the numbers does not equal the total number of available seats. Lastly, most airlines overbook flights, so these numbers do not represent how many seats are actually available to non-rev on.

• Business/first class: A, C, D, F, I, J
• Premium economy class: W
• Economy class: B, E, Y, X

Accurate and up-to-date load information can be obtained in the StaffTraveler app.

MYIDTRAVEL ERROR

The same itinerary has already been booked for a passenger with this name. please change itinerary data..

When you get this error, something has gone wrong with your booking. Most likely, the payment has failed. Your tickets are held for about half an hour, during which you cannot make a new booking for the same itinerary.

Wait 30 minutes and try again.

If you cannot access an unused PNR, it has either been cancelled previously or purged from the airline’s reservation system and is no longer available.

Access your e-ticket via the  Your flight list  to relist or refund.

myIDTravel is known to have reliability issues. If you're having trouble booking tickets on myIDTravel, it's worth trying again the next day. We advice anticipating errors and book your tickets in advance.

Making staff travel easy and stress-free

An official website of the United States government

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Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Trusted Traveler Programs (TTP)

Login.gov is for secure sign in only. Your Login.gov account does not affect or have any information about your Trusted Traveler Programs (TTP) application, membership, or eligibility. Please do not send Login.gov sensitive data about yourself or identifying membership numbers.

Login.gov can only answer questions about the sign-in process and creating a Login.gov account.

Please contact the Trusted Traveler Programs directly if you have questions regarding:

• Application status or changes to your application
• Eligibility
• Scheduling or changing appointments
• Or other related concerns

Important notes:

• Your Known Traveler Number (KTN) will not change when you create a Login.gov account
• You do not need to pay for TTP again when you create a Login.gov account unless it is time to renew your membership

To access your Trusted Traveler Programs account information, visit https://ttp.cbp.dhs.gov/ .

If you sign in directly from the Login.gov homepage, you will only see your Login.gov account information.

An official website of the United States government

Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

• Trusted Traveler Programs
• Global Entry

Global Entry Card

Global Entry cards are issued to Global Entry members who are U.S. citizens, U.S. lawful permanent residents and Mexican nationals.  

Activating Your Global Entry Card

To activate your card, log into your Trusted Traveler Program (TPP) account. After you log in, click on the “Activate Membership Card” button under the Program Membership(s) section.  

Using Your Global Entry Card

We accept Global Entry cards for lawful U.S. entry at land and sea ports of entry.

Global Entry cards have radio frequency identification chips, which enable their use at Secure Electronic Network for Travelers Rapid Inspection (SENTRI) and NEXUS travel lanes when entering the United States at the land borders. You must follow all program rules for SENTRI when using this card at the Southern land border ports of entry.

You may use this card for expedited entry into the United States via the SENTRI and NEXUS lanes. The card is not valid for entry into Canada via the NEXUS lanes.

Only your passport or lawful permanent resident card are accepted at Global Entry kiosks. The Global Entry card cannot be used at Global Entry kiosks. NEXUS cards are accepted at Global Entry kiosks located on Canadian Preclearance Airports.

An official website of the United States government

Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock Locked padlock icon ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

How to get a REAL ID and use it for travel

The REAL ID Act is a law that sets higher security standards for state-issued driver's licenses and identification cards (IDs).

Why upgrade your license to a REAL ID?

Beginning May 7, 2025, if you have not upgraded your driver’s license or state-issued ID to be REAL ID-compliant, you will not be able to use it to:

• Board federally regulated commercial aircraft
• Access federal government facilities or military installations
• Enter nuclear power plants

Visit the REAL ID website for more details and frequently asked questions .

Check to see if your license or state ID is already REAL ID-compliant

If your driver's license or state ID has a star in the upper right-hand corner, it is already REAL-ID-compliant. There is nothing more you need to do.

How to get a REAL ID

When you apply for or renew your driver’s license or state identification card, you can choose to make it REAL ID-compliant. Find and visit your state's driver's licensing agency website to see what documentation you will need. Your new card will have the REAL ID star marking at the top right.

Using REAL ID and other ID options to board a plane

If you do not upgrade your license or state ID, you can use a passport or one of these other acceptable forms of identification to fly . 

Can you still get a non-REAL ID-compliant license or state ID?

You will still be able to get a driver's license or state ID card that is not REAL ID-compliant. But you will not be able to use it for air travel or to get into federal facilities or military installations. Find and visit your state's driver's licensing agency website to see how to get a non-REAL ID-compliant license or state ID.

LAST UPDATED: December 18, 2023

Have a question?

Ask a real person any government-related question for free. They will get you the answer or let you know where to find it.

An official website of the United States government

Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

TSA PreCheck® Renewals

Renewing is easy. pick an enrollment provider then renew online in 5 minutes to enjoy 5 more years of benefits:.

• You will keep your KTN regardless of enrollment provider chosen for renewal
• Keep your shoes, belt, and light jacket on
• Laptops and 3-1-1 liquids stay in your bag

TSA PreCheck Renewal Options

Complete your renewal through any provider below. More pricing options, more ways to renew TSA PreCheck.

tsaprecheckbytelos.tsa.dhs.gov

Renew through Telos for a convenient renewal experience

• Renew online for $70
• Renew in-person for $70

tsaprecheckbyclear.tsa.dhs.gov

Renew through CLEAR and you may qualify for discounts on other CLEAR travel products.

• Renew online for $68.95
• Renew in-person for $77.95

tsaenrollmentbyidemia.tsa.dhs.gov

IDEMIA provides fast and easy online renewal

• Renew in-person for $78

Additional TSA Resources

Tsa precheck customer service.

Learn who to contact based on your question or concern, plus ways to contact us.

TSA PreCheck Renewal Reimbursement options

See if your credit card or loyalty program may help cover renewal fees.

Find Your TSA PreCheck Number

Need your Known Traveler Number (KTN) to complete a renewal? TSA PreCheck members only, excludes Global Entry.

Search Here

An official website of the United States government.

The .gov means it's official. Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.

The site is secure. The https:// ensures that you're connecting to the official website and that any information you provide is encrypted and sent securely.

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Choose from these 3 sign in options

You can access your My HealtheVet account using any of the sign in options.

Option 1: New VA sign in (recommended)

Here's what you need to know:.

My HealtheVet Basic and Premium account users may sign in using this option.

This option takes you to VA.gov's Sign in page to sign in with a secure partner. Use your existing account (Login.gov, ID.me, DS Logon, or My HealtheVet) to sign in.

If you don't have one, you can create a Login.gov or ID.me account. You'll have to give an email address that doesn't belong to someone else, like your spouse.

Learn more about this option

Option 2: Continue to My HealtheVet only

This option gives you access only to your My HealtheVet account.

You may be transferred to a partner site that may require you to sign in an additional time to access features managed by those VA partner sites. For example, 'Schedule a VA Appointment' is managed by the VA.gov website and VA Medical Travel Pay is managed by Beneficiary Travel Self Service System.

You can continue to use this option until My HealtheVet switches to the new VA sign in.

You can use this option with your Safari browser or your Apple mobile device without the connection getting lost.

Forgot User ID?

Forgot Password?

By clicking on the Sign In button below, you are agreeing with the System Use Warning Notice.

System use warning notice.

I understand that I am accessing a U.S. Government information system (system) operated by the Department of Veterans Affairs (VA).

I understand that as an authorized user I may only access information to which I have the legal authority to view and use. VA will monitor and record activity on this system to protect the system and its information and may use that monitoring information for official administrative or legal purposes.

I understand that unauthorized use of the system such as gaining unauthorized access to data, changing data, causing harm to the system or its data or misuse of My HealtheVet components is prohibited and may result in criminal, civil, or administrative penalties.

I also understand that VA can suspend or stop my use of this system if VA suspects any unauthorized use of the system attributable to my account has occurred.

By accessing this system, I hereby acknowledge the above and consent to such monitoring.

Version 1.0: Updated May 2017

Sign In Cancel

Option 3: Choose a secure sign in partner

You must have a My HealtheVet Premium account to use this option.

This option gives you access to features managed by VA partner sites without signing in an additional time. For example, 'Schedule a VA Appointment' is managed by the VA.gov website and VA Medical Travel Pay is managed by Beneficiary Travel Self Service System.

Forgot Your My HealtheVet User ID (Continue to My HealtheVet Only)

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Login.gov - Access the Login.gov help center at 844-875-6446

ID.me - Go to the ID.me help center at ID.me's Help Center

DS Logon - Call the DMDC Support Office at 800-538-9552

My HealtheVet - Contact the My HealtheVet Help Desk at 877-327-0022 or 800-877-8339 (TTY), Monday to Friday, 7:00 a.m. — 7:00 p.m. (Central Time)

We're here anytime, day or night - 24/7

If you are a Veteran in crisis or concerned about one, connect with our caring, qualified responders for confidential help. Many of them are Veterans themselves.

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How to keep you and your luggage safe when traveling this summer

Shop product recommendations for safe travel this summer

With summer travel plans on the horizon, safety for you and your family might be your top concern.

To gain more insight into luggage security , ABC spoke to Transportation Security Administration spokesperson Lorie Dankers about the agency's guidance when shopping for a TSA-approved lock.

MORE: Expert advice on choosing the best luggage: Full-size, carry-on, hardshell and more

"A bag that has been locked with a TSA-approved lock will allow a TSA officer to access a locked bag if it requires a physical bag check," Dankers said.

Digging further into the TSA's guidelines , "TSA has been provided universal 'master' keys under agreements with Safe Skies Luggage Locks and Travel Sentry so that certain branded locks may not have to be cut to inspect baggage." The website also states that the packaging on the locks should indicate they can be opened by TSA officers.

Along with securing your luggage, we looked at some highly rated travel security products below that (can also work to help keep you safe).

By clicking on these shopping links, visitors will leave Goodmorningamerica.com. These e-commerce sites are operated under different terms and privacy policies than Goodmorningamerica.com. ABC will receive a commission for purchases made through these links. Prices may change from the date of publication.

TSA Approved locks

According to the Sure Lock product description, if TSA has opened your luggage a button will pop up out of your lock to ensure that you know your lock has been opened. The lock is TSA-approved and for a pack of two is under $20.

SURE LOCK TSA Compatible Travel Luggage Locks

Apple airtags.

This affordable 4-pack of Apple AirTags on Amazon is under $100! Perfect for slipping into your luggage, these AirTags provide tracking capabilities in case items go missing.

Apple AirTag 4 Pack

Portable door lock.

This portable door lock has over 11,000 positive reviews and according to the product description is made of 'heavy-duty steel'. Some reviewers state this can help provide another level of security for those staying in hotels.

Portable Travel Door Lock for Hotel Room and Apartment Security - Defender Door Latch and Lock from Inside for Travel Safety

Travel safe.

If you're uncomfortable with the idea of property owners or hotel managers having access to your safe, investing in a packable travel safe could offer peace of mind.

Master Lock Portable Small Lock Box, Set Your Own Combination Lock Portable Safe, Personal Travel Safe, ‎5900D

Personal alarm.

This personal alarm emits a loud attention grabbing sound with one simple pull. If you are traveling alone, this small travel size devices can be an extra comfort in case of an emergency.

She’s Birdie–The Original Personal Safety Alarm for Women by Women–130dB Siren, Strobe Light and Key Chain in 5 Pop Colors

Sliding window/door lock.

Most hotel rooms or resorts have sliding glass doors and/or windows, this product has over 3k positive reviews and can fold up to fit in your luggage when traveling.

Upgraded Door Security Bar & Sliding Patio Bar, Heavy Duty Stoppers Adjustable Jammer for Home, Apartment

Anti-theft backpack.

You can keep your belongings safe with this anti-theft backpack. According to the product description, there is a "small anti-theft pocket located on the lower back that keeps your passport, wallet, phone, and other valuable items safe and handy."

SHRRADOO Travel Laptop Backpack, Business Anti Theft Slim Durable Laptops Backpack with USB Charging Port

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ABC News Live

24/7 coverage of breaking news and live events

• solar eclipse

Total solar eclipse could cause air travel delays: FAA

Air traffic and airports along the eclipse's path may be impacted, the FAA said.

A total solar eclipse set to deliver a stunning display in the sky on April 8 could be trouble for some air travelers and pilots due to possible flight delays, the Federal Aviation Administration warned.

The eclipse -- which will pass over Mexico, the United States and Canada -- is expected to impact air traffic and airports along the eclipse's path from April 7 until April 10, the FAA said in a notice about special air traffic procedures. This could mean delays for air travelers, too -- especially as the eclipse overlaps with spring break travel, the agency said Wednesday.

The FAA estimated that any air travel impacts from the eclipse would be felt from April 7 at 6 a.m. until April 10 at midnight.

MORE | Are you in the path of totality? Total solar eclipse streaks across US on April 8

"While most travelers are heading to their favorite vacation destinations, a significant number of travelers are heading to various states to witness 'The Great North American Eclipse' on Monday, April 8," the FAA said in a news release.

"Travelers flying along the eclipse path may encounter limited parking and potential delays at airports due to the high volume of aircraft and drones attempting to witness the total solar eclipse," the FAA said.

A total solar eclipse -- which happens when the moon passes between the sun and Earth, completely blocking the face of the sun -- is a draw for many people since it can be rare. The last total solar eclipse that was visible in the U.S. took place in 2017, according to NASA .

Many travelers are planning to fly to the states where the eclipse is expected to be most visible: from Texas to New England, the FAA said. Airports in these states will be most affected, the agency said.

"Some are even planning their flights to be airborne during the actual eclipse," FAA Aviation Safety Expert Kevin Morris said.

Air travel to see the eclipse intersects with spring break travel, which the FAA predicted will make next week "the busiest of the season."

The busiest travel days are expected to be March 28, April 4 and April 5, with more than 50,000 flights expected on several of those days, the FAA said.

The FAA is working to make sure pilots are prepared for the eclipse, too, and are offering guidance to commercial and private pilots that includes anticipating larger-than-normal numbers of aircraft and drones in the area, potential delays and limited parking at some airports.

"And remember, never look directly at the sun," Morris added.

It's not safe to look directly at the sun during an eclipse without specialized eye protection for solar viewing, NASA says.

Delays and cancellations are low but can happen, the FAA said, reminding travelers to check the status of their flights and get important travel tips on the FAA website before heading to the airport.

TUNE IN | ABC News, National Geographic announce live 'Eclipse Across America' special on April 8

You can check out more eclipse coverage here.

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Travel ID - one login, many opportunities

Traveling can be really easy—with your personal Travel ID . Now you can log into all Lufthansa Group channels and with Miles & More using just one email address .

The only ID you need now

From booking to check-in and beyond—make the most of the many benefits and an all-round convenient travel experience. Register now, or complete your existing Miles & More profile with your personal Travel ID.

Register now and get SWISS Saveurs Voucher

Register now for Travel ID, add a booking and receive a SWISS Saveurs Voucher worth CHF 5.– The offer is valid for flights from 01 November 2023 to 31 March 2024.

New login without Miles & More profile

Your new travel id.

With Travel ID you can make the most of lots of benefits and useful services. For example, you’ll receive personalized offers on all Lufthansa Group Airlines booking platforms, or you can keep an eye on your personal details and current updates to your bookings at all times.

What’s more, if you’d like to take advantage of additional, exclusive offers then sign up for Miles & More while you’re registering for Travel ID. This will make your trips smoother and more convenient and at the same time with Miles & More you can also earn valuable air miles.

Travel ID benefits at a glance

One single login.

Your personal Travel ID offers you the option of logging into all Lufthansa Group Airlines and your Miles & More profile.

Personal Details

Store your personal details in your Travel ID - that way you won’t have to enter them again when you make bookings in future.

Individual offers

Tell us about your flight preferences, receive personalized offers and information, and always have an overview of all the self-services available on your flights.

Saved means of payment

Save your preferred payment methods for all Lufthansa Group Airlines and save valuable time when booking your trips.

All flights at a glance

Always have an overview of your upcoming flights. In addition you can view your complete flight history over the last 10 years.

Important travel documents

Simply upload the relevant travel documents and save them for your next trips.

Additional benefits with Miles & More

✓ Earn miles and points with 40 airline partners

✓ Become a frequent flyer and enjoy privileges

✓ Earn miles that can be used for hotel and car rental bookings with lots of suppliers

✓ Redeem miles on flight awards or other travel awards   

Switch with existing Miles & More profile

Your travel id as a miles & more member.

With your Travel ID you can now log in to Miles & More simply using an email address of your choice and a password, as well as with your usual login of service card number and user name. This is both your single login to Lufthansa and to all the other airlines in the Lufthansa Group. With Travel ID you can also make the most of all Miles & More benefits for a smoother and more convenient travel experience.

It’s easy to switch to Travel ID:

• Log in to your Miles & More account as usual.
• You will automatically be asked to add Travel ID to your Miles & More account.
• Set up your preferred email address and password

Once you’ve switched, you can conveniently use all the benefits of Travel ID in the Lufthansa Group channels and Miles & More.

If you can log in already using your email address and password, this means you already have a Travel ID—and you don’t need to switch your profile.

Do you have further questions about Travel ID?

How can I change the email address I use to log in? How can I add a flight to “My bookings” in my Travel ID account? And why are the flights I’ve already booked not showing in “My bookings”? We’re happy to help—we’ve listed these and lots of other common questions for you in our FAQs.

​ To the FAQs

• See frequently asked questions
• To the Privacy Policy
• To the Terms and Conditions of Use

Good to know

Lufthansa group.

Lufthansa Group Airlines and Miles & More GmbH belong to the Lufthansa Group.

Lufthansa Group Airlines

If you have given your consent to receive digital communications, you will also receive promotional content from the following Lufthansa Group companies:

Deutsche Lufthansa AG, Austrian Airlines AG, Swiss International Air Lines AG, Brussels Airlines SA/NV, Eurowings GmbH and EW Discover GmbH.

Partner companies

If you have given your consent to receive digital communications, you will also receive promotional content from the following SWISS partner companies:

CarTrawler, Hotels.com, Naka Mobile, SBB, Starticket, SWISS Holidays, Swisscard, SWISS Shop, myclimate, CHECK-IN all-ways, AXA Partners and AirPortr.